Autocue QBox User Manual

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INSTALLATION & OPERATION GUIDE
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QBox
Installation & Operation Guide
Autocue and QTV have been serving the broadcast industry since the mid-1950s when QTV in New York and Autocue in London supplied the very first prompters via their rental divisions.
Creating broadcast history. The two companies merged in 1984 under
Autocue Group and, with the introduction of the QSeries family of software, became the only company to offer the television industry a single solution for all transmission, newsroom, scripting and prompting requirements. QTV forms the Americas division of Autocue Group’s prompting sales and rental services.
Prompter of choice around the globe. Autocue Group is known
worldwide for its service and dependability, serving such prestigious clients as the BBC, Bloomberg, NBC and CNN. The Group’s prompting solutions are compatible with all newsroom systems on the market and are in use worldwide by broadcasters, production professionals, government facilities and corporate producers requiring excellence in prompting and newsroom automation solutions.
For further information, please refer to the web site shown at the bottom of this page.
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Preface
About this guide
This guide provides:
an overview of the QMaster software
guidance on installing QMaster
guidance for configuring QMaster software
an overview of the scroll controls that are used with QMaster
information about the operation of th e QM as te r s of twa re
QMaster is part of Autocue’s prompting software application suite.
Audience
This guide is for operators and presenters wishing to set up and operate QMaster. It is also useful for personnel in the media production industry wanting an overview of Autocue’s suite of prompting solutions. This guide is suitable for novices as well as expert users of the pr oduct line from Autocue.
NOTE: The only prerequisite of this guide is that you should be familiar with using
the Microsoft® Windows operating environment.
How to use this guide
It is recommended that you follow the step-by-step procedures for setting up and operating QMaster from beginning to end.
Other non-procedural information in this guide can be used for reference purposes.
Associated documentation
This document describes the installation and operation of the QMaster application . If you are using this software with an Autocue on-camera unit or executive speech prompter
please also read the installation and operating manuals for that equipment.
Copyright information
©2003-2009 Autocue Group Ltd. All rights reserved. All information about Autocue software, hardware and accessories—including company and
brand logos—contained in this guide is protected under international copyrigh t conventions. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
recording or otherwise, without prior permission of Autocue Group Ltd. All third-party software or hardware, including logos, referenced within this guide is copyright of
the respective owners.
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Disclaimer
Autocue Group Ltd reserves the right to revise this publication and to make changes in its con tent without obligation of Autocue Group Ltd to notify any person or persons of such revision.
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QBox

QBox Quick Reference Card

Components

A standard QBox unit is supplied with:
• A 12-volt power supply unit with a 4-pin XLR connector
• Any scroll control devices that you have ordered
• An Ethernet cable and a crossover adaptor plug.

Connections

Plug all required connections before switching your QBox on. Attach BNC cables to the required number of video outputs. Attach the appropriate network cable Insert the 4-pin XLR power connection into the XLTR socket on the back of the unit. Plug an IEC power cable into the 12-volt power supply. The QBox will automatically start.

Operation

1: Starting QBox

Press the main power button on the front of the unit.

2: Stopping QBox

Press F4 to access on-screen menus and select Shut down QBox and power off
With a keyboard attached, press the F12 key. (In an emergency, press and hold the main power button for four or more seconds.)

1: Network connection

Select F8 to open the Configuration interface. Select Network Configuration Select LAN1 and then set the necessary
parameters. Press Enter to restart the network interface. Click the required buttons to return to prompt mode.

2: FireWire connection

(Use only if the connector is present on the QBox you have.)
Select F8 to open the Configuration interface. Select Network Configuration Select fw0 and then set the necessary
parameters. Press Enter to restart the network interface. Click the required buttons to return to prompt mode.

3: Wireless connection (Optional)

Select F8 to open the Configuration interface. Select Network Configuration Select wlan0 and then set the necessary
parameters. Press Enter to restart the network interface. Click the required buttons to return to prompt mode.

Configuration

Configuration of your QBox requires a standa rd keyboard be attached to the unit.
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4: Set margins

Select F8 to open the Configuration interface. Select Display Settings Select the Margins tab and then set the
necessary parameters. Press Enter to save changes. You must restart the QBox for the changes to
take effect.

5: Scroll controls

USB controllers such as ShuttlePRO, Shuttle Xpress and wireless presenter mouse are “plug and play” devices and use their default settings when connected to a QBox.
For other types of controllers, select F8 to open the Configuration interface. Select Serial Controllers. Select the required controller for each serial port on the QBox. Click the required buttons to return to prompt mode.
Select the appropriate loading method.

Further information

Refer to the QMaster user guide that came with your Autocue/QTV equipment for detailed information about configuring and operating your QBox.

1: Technical Support

Hardware & Software Support from the UK team: Email: support@autocue.co.uk
Tel: +44 (0)20 8665 2992 Hardware & Software Support from the US team: Email: support@QTV.com Tel: + 1 212 929 7755

Prompting scripts

1: QMaster operation

Scripts can be sent to a QBox in several ways. The primary method is via a connection
between the prompting computer and QBox either using an Ethernet or FireWire cable. Click the Begin Prompting button in the QMaster software to transfer a script or runorder to a QBox.

2: Stand-alo ne operation

Alternatively, a script may be loaded directly via FTP, USB or (optional) Bluetooth transfer. Export a script or runorder as a series of plain text files and save them to the appropriate device.
Text files must be saved using UTF-8 format encoding.
Press F2 on the QBox and select Load Runorder.
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Table of Contents

Preface................................................................................................iii
Table of Contents .............................................................................vii
1 Prompting Software Overview........................................................... 1
1.1: The prompting software suite..........................................................................1
1.1.1: QStart.................................................................................................1
1.1.2: QPro...................................................................................................1
1.1.3: QMaster..............................................................................................1
1.1.4: Feature summary ...............................................................................2
1.2: Prompting hardware - QBox............................................................................3
2 QMaster Application Architecture..................................................... 5
2.1: QMaster and QBox operational scenarios ......................................................5
2.1.1: Studio deployments............................................................................6
2.1.2: Large-scale field deployments............................................................7
2.1.3: Small-scale field deployments............................................................7
3 QBox Hardware................................................................................... 9
3.1: QBox components...........................................................................................9
3.1.1: Supplied equipment............................................................................9
3.1.2: Other required equipment.................................................................10
3.2: QBox physical characteristics .......................................................................11
3.3: Set up QBox..................................................................................................11
3.3.1: Connect QBox to a prompter or monitor...........................................11
3.3.2: Connect any peripherals to the QBox...............................................11
4 QBox Configuration and Operation ................................................13
4.1: QBox operating system.................................................................................13
4.1.1: QBox onscreen menus.....................................................................13
4.1.2: Configure and test the QBox............................................................13
4.2: Basic operational checks...............................................................................17
4.2.1: Reboot and shutdown.......................................................................18
4.3: Direct and network connections to a QBox...................................................20
4.3.1: Ethernet network ..............................................................................20
4.3.2: Ethernet crossover cable..................................................................21
4.3.3: FireWire............................................................................................21
4.4: Configuring network connections..................................................................22
4.4.1: Configuring a direct QBox-computer connection..............................22
4.4.2: Connecting QBox to an existing network..........................................25
4.5: Time settings on a QBox...............................................................................29
4.6: Using a scroll control device to configure QBox............................................30
4.6.1: Altering QBox configuration using a ShuttlePRO controller .............31
4.7: Configure the QMaster to QBox interface.....................................................32
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4.7.1: Loss of network connections............................................................34
4.8: Configure QBox scroll controls......................................................................36
4.9: Configure QBox display output......................................................................37
4.10:Load files onto a QBox remotely...................................................................37
4.10.1: Transfer via a USB device................................................................38
4.10.2: Transfer via FTP...............................................................................39
4.10.3: Transfer via a Bluetooth® device .....................................................41
5 Upgrading QBox Components ........................................................45
5.1: QBox upgrades .............................................................................................45
5.1.1: Firmware upgrade ............................................................................45
5.1.2: Licence upgrade...............................................................................47
A Multihead Prompting........................................................................ 49
A.1: Configuring QMaster for multi-head prompting.............................................49
B Wireless Operation...........................................................................51
B.1: Wireless connectivity.....................................................................................51
B.2: Configure QBox for a wireless access point..................................................52
B.3: Configure QBox for wireless peer-to-peer connection ..................................55
B.3.1: Configure the wireless interface on a computer ...............................58
C Time Synchronisation ......................................................................59
C.1: Time signals..................................................................................................59
C.1.1: Operational scenarios requiring synchronisation..............................59
C.2: Time synchronisation on a QBox ..................................................................61
C.3: Time Synchronisation Daemon.....................................................................62
C.3.1: Synchronisation options ...................................................................63
C.3.2: Computer firewall settings................................................................64
C.4: NTP Server Settings......................................................................................65
C.4.1: Adding servers to an existing NTP server list...................................65
C.4.2: Disabling the iBurst function.............................................................65
C.4.3: Using an undisciplined local clock....................................................66
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SECTION 1:
Prompting Software Overview
Autocue's revolutionary prompting and scripting application suite
offers a range of prompting solutions to match your needs and your
budget. From the entry-level QStart through the QPro to the fully-
featured QMaster for the more demanding, live broadcast
environment.
These prompting applications were developed in response to customer needs for a modular
product set that can be upgraded to more feature-rich variants at any time.
NOTE: Autocue products are designed to interface with prompter display units
from most manufacturers.

1.1: The prompting software suite

1.1.1: QStart

QStart is Autocue's entry-level prompting solution.
Install the software on a computer and connect it to a prompt display unit and you are ready to
begin work. Being a software-scroll application QStart needs no additional hardware.
Ideal for simple prompting environments, QStart supports prompting a nd editing of single scripts.
The application has limited editing capabilities and prompting is controlled via a standard PS2 or
USB mouse.
If you need to manage multiple scripts in a runorder or prompt in mor e challenging e nvironments
you should consider either QPro or QMaster. To upgrade to either product, you will need to
purchase and install a new licence key.

1.1.2: QPro

QPro is Autocue's professional software-scroll prompting application. QPro’s extensive array of
features, including a full script edit suite, conference system integration, PowerPoint integration,
on-screen preview of the prompt output, is targeted at prompting p rofessionals who want a robust
and fully-featured prompting solution but do not need the advanced features of QMaster.
QPro is controlled either via the computer mouse or a number of dedicated scroll control devices.

1.1.3: QMaster

Autocue’s IP-based networked prompting system, involving a so ftware applicat ion on the control
computer that communicates with the QBox to scroll the script.
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Section 1: Prompting Software Overview The prompting software suite Feature summary
QMaster is targeted at professionals who want a robust, resilient and fully-featured prompting
solution for use in:
Demanding live broadcast productions and conference events
News broadcasting - both studio and field
Dynamic and creative shoots, which require wireless connectivity or specialised prompting set-ups
Multi-location prompting systems that are operated over a LAN/WAN or the Internet
QMaster is supplied with Autocue’s QBox hardware scroll unit which interfaces with the prompter. The QBox advantages include:
substantially increased system reliability
the best script image quality, and
the ability to use a prompter in situations where previously it was considered impossible.
QMaster combines the advantages of the QBox with all of QPro's capabilities and features. It is supplied with a multi-button control unit, ideal for studio applications. Importantly it can be comple­mented with a number of value-adding extension modules:
Wireless connectivity (to the central control computer and to control devices)
Newsroom interface (to all mainstream newsroom computer systems)
Multi-controller interface (to control a prompter with multiple controllers)
Multi-head feature (allows each presenter to independently control their prompter while off air)
QBox Installation & Operation Guide

1.1.4: Feature summary

Feature
Scripting Edit single script
Open and edit multiple scripts Limited editing tools
Comprehensive suite of tools Rundown management Interfaces PowerPoint
Conference systems
Closed captioning
Automated newsroom systems
QStart
QPro
QMaster
333
33
3
33 33 33 33 33
3
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Section 1: Prompting Software Overview
Prompting hardware - QBox
Feature summary
Feature
Scroll controls Software
Computer mouse
Serial 2-button
Serial multi-button
Wireless
Multiple Wireless operation Multi-head prompting

1.2: Prompting hardware - QBox

QBox is a hardware scroll device with a difference. It supersedes the Autocue IMT card and delivers a step change improvement in prompting capability. Its main innovation is that it connects to the control computer via Ethernet and several other connection options including Firewire, providing a range of hitherto unachievable user benefits. The script and rundown information is stored on the QBox and can be scrolled either remotely from the central con trol computer or locally by a presenter using a scroll control. The link between the QBox and the control units can either be wired or wireless, thus untethering the pro mp te r an d th e ca me ra , op en in g up excit ing new scenarios in which a prompter can be employed. In addition to opening up new usage models the QBox provides an unprecedented level of resilience to produce the most reliable prompting system ever.
QStart
QPro
QMaster
333 333
33
3 3 3 3 3
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Section 1: Prompting Software Overview Prompting hardware - QBox Feature summary
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SECTION 2:
QMaster Application Architecture
Autocue’s QMaster software has been designed to operate on a standard computer and interface seamlessly with QBox prompting hardware using TCP/IP via a direct or networked connection. The QBox hardware may also be operated as a standalone unit without a connection to a computer. After configuration, script information can be sent to the QBox through a variety of interfaces.
For detailed information about QBox configuration and op eration, refer to Section 4: QBox Config­uration and Operation.
NOTE: If required, QMaster can also control existing Autocue IMT prompting
hardware if it is already installed.

2.1: QMaster and QBox operational scenarios

QMaster and QBox can be deployed with a direct physical connection or via a cabled or wireless network connection.
Where required, QBox may also be deployed as a standalone unit either with or without operator support.
QBox as a standalone device. When QBox is used as a standalone device, a
connection exists with the prompt display unit and external devices for loadin g and controlling scripts. No permanent connection exists between the QBox and a compu ter although it is possible to temporarily connect one to make configuration changes or upload script data.
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Section 2: QMaster Application Architecture QMaster and QBox operational scenarios Studio deployments
QBox is particularly suitable for use in the field because:
the crew does not have to carry a heavy computer . All data can be placed on portable devices such as a mobile phone, PDA or USB memory device.
less equipment allows shooting to take place in relatively inaccessible locations, such as a war torn city or a jungle.
wireless connectivity allows input and control devices to be moved around to different physical locations.
fewer crew are required. It is possible to have a crew limited to just a cameraman and a presenter thus reducing operational costs.

2.1.1: Studio deployments

Common studio architecture provides a more static setup where components are often fixed permanently to one camera and are less likely to be moved around or swapped to alternative positions. An existing LAN network infrastructure is often already established.
QMaster and QBox co-located. In a simple studio deployment, the computer running
the QMaster software is physically positioned with a QBox, scroll control device and a prompt display unit. An operator has direct control of the script editing and prompt output.
QBox Installation & Operation Guide
QMaster and QBox in the same building. The ability to network computers and
QBoxes provides resilience ensuring that broadcasts are not interrupted. QBoxes can be connected to primary and secondary computers so that if one computer fails, control of scrolling is automatically transferred to a backup computer.
The QMaster computer can be located away from the studio and the QBox. Scrolling can be controlled either directly by the QMaster operator or remotely by the presenter in
the studio. Using an Internet connection allows QMaster, a QBox and prompt display unit to be physically
located almost anywhere in the world.
Multi-head prompting. Multi-head prompting provides the ability for one presenter to
independently review parts of a script while another presenter is live on air rea ding from the same script. For example, in a distributed news broadcast the presenters in the main studio, a business journalist situated in a small studio at the stock exchange and a weather presenter at a remote exterior location could each have a separate QBox with the same rundown stored on it. While the newsreader is reading the news items, the sports presenter or weath erperson could scroll a head to their part of the bulletin to check what is to be read. Either the presenter or the QMaster opera tor
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would be able to switch back so that the script or rundown is at the correct point when each of the presenters delivers their part of the bulletin.
Multiple scroll controllers. More than one scroll control can be conne cted either to the
QMaster computer or to a QBox. When multiple scroll controls are connected to the QMaster computer, operators can switch
between different controls in order to find out the optimal scrolling capabilities of a controller. When multiple scroll controls are connected to a single QBox, two presenters handling two
different scroll controls, are able to present from the same script.

2.1.2: Large-scale field deployments

A field scenario does not usually include a network infrastructure with pre-installed computers and cables. A crew would normally deploy QMaster on a wireless network, or set up direct QMaster to QBox connections to alleviate the need for cumbersome and costly wiring.
Location shoot. A wireless network can be set up that allows QBox and a laptop computer
with QMaster software already installed to be tran sported from one location to another. It is a lso possible to create a scalable wireless network with QMaster, which allows multiple QBoxes to be connected to multiple wireless devices and prompters, making QMaster suitable for use in larger open-air situations with shots from different locations such as a sports broadcast or an awards presentation ceremony.
Section 2: QMaster Application Architecture
QMaster and QBox operational scenarios
Large-scale field deployments

2.1.3: Small-scale field deployments

In a small-scale field deployment, a QBox, computer and camera can be used by a news crew in more restrictive locations such as when embedded with a military force or reporting fast-changing emergency situations.
The wireless capability supports the use of remote scroll controls and downloading of scripts.
QBox on location. A QBox is usually deployed with a prompt display unit and a
connection to a computer running the QMaster software. An operator would control the prompting and make necessary changes to the script or configuration while the presenter and cameraman do their work.
QBox has been designed to be independent of a computer when required. In a field scenario without a computer it is possible to use alternative devices to control prompting.
Standalone QBox with an operator. An operator and a presenter can use a laptop
computer to control scripting or if deployed without a computer connect a USB memory device direct to a QBox in order to upload scripts. As few or no physical connections are required, the operator can follow a mobile camera and operate scripts remotely, while carrying the QBox and prompt display unit. The presenter can present without handling equipment in situations such as a walkabout documentary, or a shoot that requires varying angles and human movement.
Standalone QBox without an operator. When you have to prompt in inhospitable
locations you need to have as few people as practical a nd equipment that is lightweight and easy to set up. This scenario allows you to have a crew consisting of a single presenter and a cameraman. Scripts can be uploaded from a mobile phone or a USB memory device in order to upload scripts. The prompter would be attached to the camera and the QBox carried on the cameraman’s belt. As there is no operator, the presenter wo uld use a wireless cont roller to scroll pre-configured scripts stored on the QBox.
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Section 2: QMaster Application Architecture QMaster and QBox operational scenarios Small-scale field deployments
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SECTION 3: QBox
QBox is the latest generation of prompting hardware from Autocue. The design of QBox allows the inbuilt prompting intelligence to be distributed away from any control computer allowing more scalable prompting solutions.
Benefits of QBox.
• Reliability
Rarely revert to hard copy again. QBox stores a copy of the current rundown or scr ipt. This copy remains even if the QBox is disconnected or powered down. If the control computer crashes, or a connection is lost, the QBox continues to scroll the script at the same speed. With a local hand control a presenter (or operator, with a preview screen) can control the script until the control computer reboots at which point the control of the scrolling script is automatically returned to the computer. In the event of a total power failure, QBox takes less than 30 seconds to reboot and return to the same point in the script at which the power failed.
• Versatility
QBox can be co-located with a prompter display unit and a local control device. Alterna­tively, Ethernet connections allow images from one QBox to be sent to many prompting monitors over greater distances than a composite video connection. An Internet connection allows a QBox to be controlled from almost anywhere in the world. QBox can also act as a back-up in case the control computer is disabled.
• Affordability
No need for back-up computer and fewer delays to production. Fewer resources needed enabling crew sizes to be reduced.
• Quality
Professional output maintained throughout.
Hardware

3.1: QBox components

A QBox installation or deployment comprises a range of equipment and connections depending on the situation in which it is to be used.

3.1.1: Supplied equipment

When you purchase a QBox from Autocue, the following items will be supplied:
A standard QBox unit
A 12-volt power supply unit with a 4-pin XLR connector
Any scroll control devices that you have ordered
An Ethernet cable and a crossover adaptor plug.
NOTE: If the QBox is to be connected to an existing installation you will not receive
a USB dongle.
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Section 3: QBox Hardware QBox components Other required equipment

3.1.2: Other required equipment

A QBox installation also usually requires the following pieces of equipment.
Prompt monitor. A prompt monitor displays output from QBox allowing presenters to read
their prepared scripts. A QBox is usually connected directly to a prompt monitor. Alternatively, a distribution amplifier (DA) can be installed between the prompt monitor and QBox to allow QBox output to be displayed on multiple prompters.
Computer. QMaster software installed on a computer allows scripts to be edited and
managed by an operator. QMaster can be installed on a la ptop or desktop computer, which is then connected to QBox.
Scroll control device. QBox can control the script on a prompter display unit using a
variety of devices. For details about supported equipment, refer to the Scroll Controls chapter of the user manual for the software you purchased to use with your QBox for detailed information about types of controllers, Autocue supported scroll co ntrols, their respective feature s and how to configure them for use with the QBox.
QBox Installation & Operation Guide
Cabling. The following cables are used for connecting QBox to ot he r ha rdwa re .
Output from a QBox can be either a VGA or composite video signal. You will require the appropriate cable for the chosen output signal to connect your QBox to a prompt monitor or other display screen
A standard Ethernet network cable is required in order to conn ect a QBox to a network
An Ethernet crossover or, if the connector is available, FireWire cable is required when QBox is connected directly to the controlling laptop or desktop computer
NOTE: Where crossover cables are used, performance is dependent on the
configuration of the network card in the computer. FireWire connectors are only available on certain models of QBox.
USB Drive. A USB drive can be used to store and transfer scripts to be loaded for
prompting.
NOTE: If requested, Autocue can provide all of the above items but details of
required cable lengths and the specifications of other equipment must be provided.
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Connect QBox to a prompter or monitor
Section 3: QBox Hardware
QBox physical characteristics

3.2: QBox physical characteristics

CAUTION : A QBox is a static sensitive device. Use appropriate ESD precautions,
especially if you have removed the cover from the device.
Several variants of the QBox have been developed by Autocue. Depending on the model you have been supplied, the appearance of your QBox and the layout of the connectors are shown on the reference card supplied with the device.
NOTE: The precise physical position of some connectors may differ slightly to the
QBox your receive.

3.3: Set up QBox

3.3.1: Connect QBox to a prompter or monitor

A composite monitor or prompter should be connected using a composite cable with BNC connectors. Attach the cable to one of the three Video Out BNC ports on the QBox and the other end to the Video In BNC port on the prompter/monitor.
NOTE: Refer to Autocue's prompter documentation for information on the
prompter port configuration.
A VGA monitor should be connected using an appropriate VGA cable b etween the VGA po rts on the QBox and the monitor.

3.3.2: Connect any peripherals to the QBox

The peripherals you need to connect are a keyboard and a scroll control.
Keyboard. A keyboard is used to configure a QBox. After initial setup, you should only need
to connect a keyboard if you need to make fundamental configuration changes. Autocue recommends using a USB keyboard as this type can be plugged in and used without
having to reboot the QBox unit. A PS/2 keyboard is not plug-and-play, so if you remove the keyboard and wish to reconnect it you will need to reboot. In addition, with certain hardware configurations, a PS2 keyboard must be connected in order for the QBox to be recognised.
Scroll Control. Connect any scroll control device to the QBox if required.
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Section 3: QBox Hardware Set up QBox Connect any peripherals to the QBox
QBox Installation & Operation Guide
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SECTION 4: QBox
Configuration and
Operation
QBox is the innovative output engine that offers

4.1: QBox operating system

QBox includes its own customised operating system based on Linux.

4.1.1: QBox onscreen menus

QBox includes onscreen menus for checking and updating configurations. The onscreen menus are also used for key functions including loading scripts and rundowns from a source.
Accessing menus. Onscreen menus are displayed in prompt mode by pressing the F1 to
F5 function keys on the keyboard connected to the QBox. When the unit is not in prompt mode,
press the F8 function key. Refer to 4.1: QBox operating system for details on using the onscreen menus to change QBox
configurations.

4.1.2: Configure and test the QBox

Supply power. Connect the supplied QBox power cable, or a 12 V studio mains feed, to
the XLR socket on the QBox back panel. If the QBox does not start automatically when connected to a power source, press the Power button.
Configure the monitor settings. To achieve the best performance from your prompter
monitor you should ensure that you have selected the appropriate video setting on the QBox.
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Section 4: QBox Configuration and Operation QBox operating system Configure and test the QBox
The diagram below outlines the steps to follow depending on the type of monitor you use.
If your monitor accepts only a composite video signal then follow the “Composite Only” path.
If your monitor is a VGA monitor you can configure the QBox to generate either a VGA signal or a primary VGA signal with a secondary, lower quality, composite signal. You might choose to have both a VGA and Composite signal genera ted simultaneously
is that you would use the VGA signal for the prompter output and the Composite signal for a preview monitor for the operator. This is especia lly useful when using the QBox as a back-up to a primary QMaster computer.
QBox Installation & Operation Guide
NOTE: The quality of the scroll output may be significantly degraded if both VGA
and Composite output are in use, due to the differences in display format.
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QBox Installation & Operation Guide
Use the following steps to configure the monitor output settings:
Section 4: QBox Configuration and Operation
QBox operating system
Configure and test the QBox
1. Press the F8 key on the QBox keyboard to bring up the configuration menu.
2. Use the Down arrow key to select Configure QBox and then press Enter.
3. Press the Right arrow key to select Display Settings.
Press Enter to view the configuration options for your monitor from which you can choose the appropriate video outp u t s ign al.
4. Select the setting for your monitor type and signal standard. Use the Tab key to move through the list and use the Space bar to select the appropriate setting.
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Section 4: QBox Configuration and Operation QBox operating system Configure and test the QBox
The table below lists the recommended QBox display mode and output settings.
Signal Standard Monitor Resolution QBox S e t t i n g
NTSC N/A 640 x 480 (NTSC Native) PAL N/A 720 x 576 (PAL Native) VGA 640 x 480 800 x 600 XGA 1024 x 768 1024 x 768 SXGA 1280 x 1024 1024 x 768 UXGA 1600 x 1200 1024 x 768
If you have a composite monitor you must select either the NTSC or PAL standard for the display mode.
QBox Installation & Operation Guide
If you are connecting a VGA monitor check the screen resolutions of your monitor or prompter and select the appropriate VGA setting.
5. When you have selected your display mode pr es s the Ctrl and Page Down key to display the Outputs page.
6. Use the Tab key to move through the list and use the Space bar to select the required output setting.
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QBox Installation & Operation Guide
Section 4: QBox Configuration and Operation
Basic operational checks
Configure and test the QBox
If video output is enabled, you also need to specify the composite standard. Press the Tab key and Space key to enable PAL or NTSC as appropriate.
7. Press the Tab key to select OK and then the Space key or Enter key to confirm your selections.
NOTE: If you try to deselect both Video and VGA you will get an error message
since at least one of these outputs needs to be selected.
Your QBox is now configured so that you can operate it in sta nd-alone mode with a prompter. You can upload a script or rundown from a USB memory device and start prompting straight away.
If you wish to operate your QBox remotely using a computer running the QMaster software from Autocue the following sections outline the procedures to configure the connection to the QBox.

4.2: Basic operational checks

It is recommended that you conduct a number of operational checks to ensure that your QBox is functioning correctly.
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Section 4: QBox Configuration and Operation Basic operational checks Reboot and shutdown
QBox Installation & Operation Guide

4.2.1: Reboot and shutdown

Ensure that you are able to reboot and shu tdown QBox using the System Operations menu or the QBox configuration task selection screen.
CAUTION : If your QBox needs to be rebooted for any reason, ensure there are no USB
memory devices attached to the unit.
Rebooting QBox. You can reboot QBox from two locations.
System Operations menu:
1. Press the F4 key. The System Operations menu is displayed.
2. Use the Down arrow key on the keyboard to select Reboot QBox.
3. Press Enter.
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QBox Installation & Operation Guide
Configuration task selection interface:
Section 4: QBox Configuration and Operation
Basic operational checks
Reboot and shutdown
1. Press F8 to access the configuration task selection interface.
2. Press either the Down or the Right arrow key to select the Reboot QBox option.
3. Press Enter.
NOTE: The time taken for a QBox to reboot will vary depending on the number of
active network interfaces that are configured on the device. Even if the re is no physical connection, the operating system may take up to 15 seconds to check each active interface if the IPv4 setting is set to DHCP.
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Section 4: QBox Configuration and Operation Direct and network connections to a QBox Ethernet network
Shutting Down QBox. QBox can be shutdown from the System Operations menu at
any time, even when in prompt mode.
1. Press the F4 key to display the System Operations menu.
2. Use the Down arrow key to highlight the Shut down QBox and power off option.
QBox Installation & Operation Guide
3. Press Enter.

4.3: Direct and network connections to a QBox

The number of QBoxes you plan to use will determine the type of connection required.
If you plan to deploy a single QBox system then you can use a direct connection.
If you plan to operate multiple QBoxes from a central control computer you will need to establish a small or large-scale network.

4.3.1: Ethernet network

An Ethernet connection should be used when using an existing network such as a LAN or when you wish to connect multiple QBoxes within the same system.
NOTE: It is possible to use an Ethernet connection for a single QBox system, but
you will need to use a hub or switch to act as the connecting element in the network.
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QBox Installation & Operation Guide
In order to use an Ethernet network you will require at least two Ethernet cables with RJ45 connectors:
Your decision to use a hub or switch should be based upon the purpose and complexity of the network. If you simply wish to make a straight connection between the computer and a limited number of QBoxes then a hub should be sufficient. If however you intend to handle other network traffic in addition to the QMaster data then you should use a switch. If you are implementing your QMaster system on an existing LAN then you may be able to use the existing LAN switches, in which case you will need one live port for the computer and one per QBox.
Section 4: QBox Configuration and Operation
Direct and network connections to a QBox
Ethernet crossover cable
one cable each to connect the computer to the network or hub/switch.
one cable to connect the QBox to the network or hub/switch.
Ethernet Cable &
Ethernet Icon
RJ45 Connector
If you are implementing a system consisting of several QBoxes and computers it is recommended you use a LAN with a DHCP server on the network. If you are implementing a stand-alone network you can use a switch that incorporates its own DHCP server, use the Zeroconf set-up described later in this section or manually configure the IP addresses.
NOTE: If you are going to use this system on location or for an outside broadcast
you will need to provide power to the router as well.

4.3.2: Ethernet crossover cable

Similar to FireWire, an Ethernet crossover cable can o nly be used for single QBox systems. Unlike FireWire, which is a purpose-designed peer-to-peer connection standard, the performance yielded from an Ethernet crossover cable depends on the configuration of the ne twork card in your computer.
NOTE: Autocue cannot guarantee that a crossover connection will work for your
particular set-up.
Crossover cable design. A crossover cable is an Ethernet cable where the wires
literally crossover so that it does not have to go via a hub or router but can instead be used as a direct connection between the computer and another network device such as a QBox.

4.3.3: FireWire

FireWire is an alternative direct connection for a single QBox system. It is a plug-and-play connection that requires no complex conf igu ra t ion. Most laptops and computers have FireWire connections but FireWire PCI cards for a desktop computer or a PCMCIA FireWire adapter card for laptops are readily available and simple to install should you need to do so.
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Section 4: QBox Configuration and Operation Configuring network connections Configuring a direct QBox-computer connection
QBox Installation & Operation Guide
NOTE: Not all models of QBox have FireWire connectors.
FireWire connectors. Obtain a FireWire cable with connectors that match the ports on
your PC/laptop and QBox. The QBox FireWire port is of th e 6-pin variety. Most laptops have 4 p in ports while PCs may have either type. Ensure that you obtain a cable with the appropriate connectors for your requirements. Th e Fi re Wire port is typically designated by the FireWire icon or by the number 1394.

4.4: Configuring network connections

With the connection method chosen, you can connect QBox to QMaster and assign IP address settings. The procedure varies depending on the type of deployment:
in a field deployment with a single QBox-computer connection, refer to section 4.4.1.
In a studio installation connecting QBox to a network with exis tin g infrastructure in place, refer to section 4.4.2.
CAUTION : If you are unsure about how to configure the networking on either the QBo x or
controlling computer, consult your network administrator.

4.4.1: Configuring a direct QBox-computer connection

After the physical connection is made you must allocate an IP address to your QBox so tha t it can be automatically identified and located by your PC. We suggest the Zeroconf (Zero Configuration Networking) mechanism to allocate the IP address to your QBox.
Zero Configuration Networking. Before configuring QBox for Zeroconf, ensure that
your QBox and computer are connected with a an approapriate cable and that both devices are switched on and operating correctly.
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QBox Installation & Operation Guide
NOTE: If you have a crossover cable and wish to attempt connection, connect the
Section 4: QBox Configuration and Operation
Configuring network connections
Configuring a direct QBox-computer connection
cable between the Ethernet port on your computer and the Ethernet port on QBox.
1. Press the F8 key on the QBox keyboard to display the Configuration menu.
2. Use the Down arrow key to select Configure QBox and press the Enter key.
3. Use the Right arrow key to select the Network Configuration Configure network adaptors option in the displayed list and press Enter.
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Section 4: QBox Configuration and Operation Configuring network connections Configuring a direct QBox-computer connection
4. Use the arrow keys to select the Lan0 interface type and press Enter.
NOTE: The image above is for illustrative purposes only. You would highlight the
appropriate connection depending on which type of network port you have chosen to use.
QBox Installation & Operation Guide
5. Press the Ctrl and Page Down key to bring up the IPv4 Settings page.
6. Press the Tab key until the Automatic via ZeroConf setting is selected. Then press the Space bar.
7. Press the Tab key to select the OK button and then press Enter. A message indicating that the network interface has been restarted is displayed on the original menu.
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QBox Installation & Operation Guide
Managing network devices. To assist in management of devices on a network,
Autocue recommends the freely available Bonjour soft ware which allows you to identify and locate devices on your network by name rather than IP address.
Bonjour software works in the background to automatically convert a name, for example “Reception Printer”, into an IP address. When another device which has Bonjour installed searches the network for devices, the IP address is provided, but displayed as the name.
Bonjour is compatible with Windows 2000/2003 and XP. If you wish to install Bonjour, go to the following web address and download the application:
The web site will give you the option to Run or Save the application. We recommend you select Run. The Bonjour application will automatically be installed on your computer.
NOTE: The Bonjour file size is approximately 14 MB so you will need a good
Section 4: QBox Configuration and Operation
Configuring network connections
Connecting QBox to an existing network
8. Add the name to the QBox Status Panel when configuring the QMaster to QBox interface. For detailed information about this, refer to section 4.7.
http://www.apple.com/support/downloads/bonjourforwindows.html
broadband connection to download the file within a reasonable timeframe.
Once installed, Bonjour runs as an automatic service, and is available when you turn on your computer. There is no requirement to configure the software so there is no GUI associated with the application.
NOTE: If you are connecting QBox in a field situation, make sure that the Bonjour
software has been installed on your computer beforehand, as you may not have access to a Broadband Internet connection.

4.4.2: Connecting QBox to an existing network

Single and multiple QBoxes can be connected to a computer on an existing network using Ethernet cables. Depending on the existing network setup, the physical connection would normally be established via a hub or switch.
Once the physical connection has been set up, you can specify IP addressing using DHCP, or assign a static IP address to the QBox.
If the organisation you work for has multiple networks, the infrastructure ma y include DNS servers and gateway servers Static IP address settings can be specified for these networking compo­nents, or the DHCP server can be set to obtain these settings for the client computer.
NOTE: In order for the DHCP server to obtain these settings, it must be properly
set up. Make sure that a network administrator is available to set up DHCP.
NOTE: A disadvantage of using DHCP is that the IP address of the QBox may be
changed by the network after a period of inactivity, which would mean that the configuration of the controlling computers would also have to be updated to reflect the change.
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Section 4: QBox Configuration and Operation Configuring network connections Connecting QBox to an existing network
DHCP IP address assignment. Using DHCP, the IP address is automatically assigned
by the DHCP server to a computer (the DHCP client) without user intervention. A DHCP server must be running on a network, the steps outlined below should be followed.
1. Connect one RJ45 cable from the hub/switch to the PC. Then hook up another RJ45 cable from a vacant port on the hub/switch to a QBox.
2. Make sure that the QBox and the computer are switched on.
3. Make sure that the hub/switch is powered on and already configured to operate.
4. In QBox, access the configuration menu by pressing F8].
QBox Installation & Operation Guide
5. Press the Down arrow key to highlight Configure QBox and then press Enter.
6. Press the Down arrow to highlight Network Configuration and press Enter.
7. Press the Down arrow key until Wired Network Connection is highlighted and press Enter.
8. Press the Ctrl and Page Down keys to select the IPv4 Settings page.
9. If a DHCP server is running on your computer or on the network, ensure that Automatic via DHCP is selected in the IPv4 Settings page.
10.Press the Tab key and Enter to return to the original menu. This procedure is complete and you can move to the procedures in section 5.4.2.
Assigning a static IP address. A static IP address can be set up if no DHCP server is
running on the network. A static IP address requires the user to manually enter a valid IP address as well as a Subnet
Mask.
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QBox Installation & Operation Guide
NOTE: Duplicate IP addresses will cause problems on the network. If static IP
In addition, the precise settings for QBox and the servers should be manually entered if the DNS server cannot be correctly set up to provide the Gateway and DNS sever settings.
Section 4: QBox Configuration and Operation
Configuring network connections
Connecting QBox to an existing network
addresses are to be used, it is very important to ensure that they are different from other addresses already in use.
1. Connect a RJ45 cable from the Ethernet hub/switch to the computer.
2. Connect another RJ45 cable from a vacant port on the hub/switch to a QBox.
3. Make sure that the QBox and the computer are switched on.
4. Make sure that the hub/switch is powered on and already configured to operate.
5. In QBox, access the configuration menu by pressing F8].
6. Press the Down arrow key to highlight Configure QBox and then press Enter.
7. Press the Down arrow to highlight Network Configuration and press Enter.
8. Press the Down arrow key until Wired Network Connection is highlighted and press Enter.
9. Press the Ctrl and Page Down keys to select the IPv4 Settings page.
10.To manually set a static IP address press the Tab key and then the Space bar to select Manual Configuration. The IP Address fields become active.
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Section 4: QBox Configuration and Operation Configuring network connections Connecting QBox to an existing network
11.Press the Tab key until the IP Address field is highlighted.
12.Enter an IP address for the QBox on the network then press the Tab key.
13.Enter the 24-Bit Subnet Mask for QBox on the network and then press the Tab key. The Subnet Mask is a two digit figure relating to the number of binary 1s in the address
of the mask. The most common subnet masks and their equivalent numbers are in the table below.
QBox Installation & Operation Guide
Network Address
Address Subnet Mask
Class
C 255.255.255.0 24 B 255.255.0.0 16 A 255.0.0.0 8
The other available subnet mask numbers are shown in the following list.
0 0.0.0.0 11 255.224.0.0 22 255.255.252.0 1 128.0.0.0 12 255.240.0.0 23 255.255.254.0 2 192.0.0.0 13 255.248.0.0 25 255.255.255.128 3 224.0.0.0 14 255.252.0.0 26 255.255.255.192 4 240.0.0.0 15 255.254.0.0 27 255.255.255.224 5 248.0.0.0 17 255.255.128.0 28 255.255.255.240 6 252.0.0.0 18 255.255.192.0 29 255.255.255.248 7 254.0.0.0 19 255.255.224.0 30 255.255.255.252 9 255.128.0.0 20 255.255.240.0 31 255.255.255.254 10 255.192.0.0 21 255.255.248.0 32 255.255.255.255
NOTE: If your network uses any other address, it is likely your organisation is using
advanced networking protocols. Contact your IT department to request th e appropriate subnet mask figure.
14.Enter the IP address for the default Gateway.
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Section 4: QBox Configuration and Operation
Time settings on a QBox
Connecting QBox to an existing network
15.Press the Ctrl and Page Down key to get to the DNS Settings page.
16.Select Manual Configuration by pressing the Tab key and then the Space bar. The Primary DNS Server field is highlighted.
17.Press the Tab key until the Primary DNS Server field is selected.
18.Enter an IP address for the Primary DNS Server and then press the Tab key.
19.In the selected Secondary DNS Server field, enter the IP address for the secondary DNS server. Press the Tab key until OK is selected and then press Enter. A message indicating that the network interface has been restarted is displayed.
20.Repeat these steps for each of the QBoxes added to the network, ensuring that you have enough vacant ports on the hub/switch and available RJ45 cables to connect them all.

4.5: Time settings on a QBox

Time for QMaster and QBoxes is calculated using Universal Coordinated Time (UTC) but the appearance of the time displayed on screen is determined by the time zone setting of the QBox and the operating system of the computer running the QMaster software.
If you want all devices to show the same time, they must all be set to the same time zone.
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Section 4: QBox Configuration and Operation Using a scroll control device to configure QBox Connecting QBox to an existing network
Selecting a time zone for your QBox.
1. From the Time and Date configuration options window use the arrow keys on the keyboard to select Time Zones.
QBox Installation & Operation Guide
2. Use the arrow keys to select the required time zone.
Selecting a time zone for the QMaster computer. Time zone information for a
computer can be set using the Date and Time control accessed using the Control Panel command of the Windows operating system:
Start >> Control Panel >> Date and Date
For detailed information about network time configuration, refer to Appendix C: Time Synchroni­sation.

4.6: Using a scroll control device to configure QBox

If you are using your QBox in a stand-alone situation, a scroll control device—with at least five­buttons and a scroll wheel—may be used to access and modify some of the configuration settings of the QBox.
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QBox
Display Config-
uration menu
Open sub-menu
or setting level
Move to next
menu item
Display
previous menu
Increase value /
level
Select menu
option
OR
Set level/value
to zero
Decrease value
/ level
Installation & Operation Guide
Altering QBox configuration using a ShuttlePRO controller
Section 4: QBox Configuration and Operation
Using a scroll control device to configure QBox
This section refers to using the Contour Design ShuttlePRO and ShuttleXpress controllers utilising both the buttons as well as the jog wheel.
NOTE: It is recommended that you use a USB controller as it must be able to be
connected and disconnected without ha vin g to rest ar t QBo x .

4.6.1: Altering QBox configuration using a ShuttlePRO controller

The ShuttlePRO control uses a set of buttons and a jog wheel for opening and closing the display menu and selecting menu options. The actions of the buttons are illustrated below. Many of the buttons have multiple functions.
1. Ensure that QBox is turned on.
2. Connect the ShuttlePRO control to a USB port in QBox.
3. Press the button for bringing up the display menu.
4. To select the next menu item, either
press the button for selecting menu options, or
turn the jog wheel to the right.
5. To select the previous menu item press the button for selecting the previous menu
6. Press the button to bring up the submenu for the selected item.
7. If in the submenu for adjusting display settings, press the button for changing the
To increase the setting level, click the button to increase the setting level.
To decrease the setting level, press the button to decrease the setting level.
8. To select another settin g, press th e bu tton that returns to the previous menus and
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item.
setting level. A dialogue is displayed that lets you change the setting level, for example the brightness level.
repeat steps 6 and 7.
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Section 4: QBox Configuration and Operation Configure the QMaster to QBox interface Altering QBox configuration using a ShuttlePRO controller
9. To exit the menu, press the button for selecting the previous menu multiple times until the menu clears.
QBox Installation & Operation Guide

4.7: Configure the QMaster to QBox interface

This section describes how you configure the connection between the QMaster software and a QBox. You must have a scroll control ready when configuring this interface.
1. Plug the license dongle into a USB port on the computer running QMaster.
2. Double-click the QMaster icon. At this stage QMaster checks for the presence of the license dongle and launches the application in QBox operation mode.
3. If you are testing or transitioning from an Autocue IMT card system to a QBox system you may have both an IMT card and the QMaster dongle inserted in the computer. QMaster will identify the presence of both items and will give you the option to choose in which mode you wish to commence operation.
4. Select QBox to continue with this configuration and open the QMaster software.
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Section 4: QBox Configuration and Operation
Configure the QMaster to QBox interface
Altering QBox configuration using a ShuttlePRO controller
5. You will be presented with a blank grey screen with menu bars at the top of the screen.
6. Open the Configure Scroll Controls window by selecting Tools >> Options.
7. Click on the [+] sign to expand the QBox Prompt Engines menu and select Scroll Controls.
8. Plug in a scroll control.
9. Select a scroll control and click OK.
10.Confirm the QBox IP address by pressing the F5 key on th e QBox keyboard to display the QBox System Information.
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Section 4: QBox Configuration and Operation Configure the QMaster to QBox interface Loss of network connections
11.Select the QBox Status Panel from the Prompt menu. The QBox Status Panel dialogue box is displayed.
12.Right-click in the dialog box and select Add to display the Configure QBox dialog box.
QBox Installation & Operation Guide
13.In the Name field type an identifier for the QBox if desired.
14.Enter an optional description in the Description field.
15.Enter the details for your QBox (that you noted in step 10 above) in the IP Address field and click OK. The QBox Status Panel is displayed again.
16.Click on Reconnect. The icon next to your QBox name changes to a light blue colour to show that a connection has been established, as illustrated below.
Configuration of your QBox is complete and you can now use it to control prompting.

4.7.1: Loss of network connections

The network connection between a QBox and the QMaster software will be broken by either the network plug being removed or the software on either device being shut down.
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QBox Installation & Operation Guide
Physical disconnection. If the network plug is disconnected from a QBox or the
computer running the QMaster software, a warning message will be displayed that this loss has occurred and ask if you want to reconnect.
QBox operating software failure. If the QBox operating software fails or is rebooted,
the computer running the QMaster software will display a warning message that the connection to the QBox has failed and ask if you want to reconnect.
Section 4: QBox Configuration and Operation
Configure the QMaster to QBox interface
Loss of network connections
NOTE: Before clicking Yes on the message dialog, you must make sure that the
QBox has completed the full restart procedure. This is indicated by either the last script being displayed or the disappearance of initialisation progress information.
If you click Yes the current rundown will be displayed in the Script Editor window and on the prompter display unit.
NOTE: The display will default to the start of the rundown.
QMaster software failure. If the QMaster software fails or is shut-down while you are
prompting a script, the QBox will continue scrolling the script using whatever settings were controlling the display at the time of the failure. The QBox becomes a standalone prompt engine which may be operated using any scroll control device connected to it.
NOTE: Depending on the nature of your network infrastructure, including and the
number of hubs, switches or routers between the computer and the QBox and natural latency in the network, it may take up to 30 seconds b efore the QBox ascertains that there is no QMaster software controlling it.
When QMaster restarts, the software checks if a QBox is currently prompting a script and will ask if you want to relink to that rundown.
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Section 4: QBox Configuration and Operation Configure QBox scroll controls Loss of network connections
If you click Yes the relevant rundown will be displayed in the Script Editor window at the current position in the script but with scrolling stopped.
QBox Installation & Operation Guide

4.8: Configure QBox scroll controls

Scroll controls may be connected to either the computer running the QMaster software or attached directly to the QBox.
CAUTION : Serial ports are not “hot pluggable”. Ensu re that the scroll control device is
attached to your QBox before switching the unit on.
1. Attach a keyboard to the QBox and access the configuration menu by pressing F8.
2. Press the Down arrow key to highlight Configure QBox and then press Enter.
3. Use the arrow keys to highlight Serial Controllers and press Enter. For each serial port on the QBox there is a tab that shows the supported types of scroll
control device that may be attached to the unit.
4. Press the Tab key until the required scroll control type is highlighted an d pr es s the spacebar on the keyboard to select it.
5. Press the Ctrl and Page Down keys to select the tab for the other serial port.
6. Repeat step 4 to select the scroll control type to be connected to this port.
NOTE: You can only select the type of scroll control device connected to the QBox.
The default operational settings will be used.
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Section 4: QBox Configuration and Operation

4.9: Configure QBox display output

In addition to the resolution and output mode, you can also configure the margins of the QBox display output.
1. Attach a keyboard to the QBox and access the configuration menu by pressing F8.
Configure QBox display output
Loss of network connections
2. Press the Down arrow key to highlight Configure QBox and then press Enter.
3. Use the arrow keys to highlight Display Settings and press Enter.
4. Press the Ctrl and Page Down keys to select the Margins tab. The Left Margin field will be highlighted.
5. If necessary, press the Backspace key to delete the current entry and then enter the number of pixels required for the left margin.
6. Press the Tab key to highlight the Right Margin field.
7. If necessary, press the Backspace key to delete the current entry and then enter the number of pixels required for the right margin.
8. Press the Tab key to highlight the OK button and press Enter to confirm changes.
NOTE: You must reboot your QBox in order for the changes to take effect.

4.10: Load files onto a QBox remotely

Script files and rundowns are automatically stored on to your QBox while it is attached to an IT network by either a cable or wireless connection.
An advantage of QBox is that it can be operated in situations away from a studio environment. The rundown for a broadcast is stored on the QBox before the presenter and cameraman leave, but if changes need to be added or the presenter writes a special script while on location, this can be loaded onto the QBox.
Files can be loaded using a variety of methods. These include:
from a USB memory device
from the internal FTP server on the QBox
from a Bluetooth® device
NOTE: If the QMaster software has an active connection to your QBox, you will not
be able load or prompt any files stored locally on the QBox.
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Section 4: QBox Configuration and Operation Load files onto a QBox remotely Transfer via a USB device
To load files remotely QMaster software must not be controlling your QBox. To do this you can either shut down QMaster or disable the connection from the QBox Status Panel.
1. Select Prompt >> Stop Prompting from the QMaster menu bar
2. Select Prompt >> QBox Status Panel
3. Right-click on the name of the QBox and selecting Disable from the context menu

4.10.1: Transfer via a USB device

Location. Files to be loaded on to your QBox must be stored at the root level of the USB
memory device in a folder named scripts.
Format. Save the files as plain text files (with the extension .txt) and ensure that the encoding
for the file is UTF-8. For example, if you write your script using th e standard Windows applica tion Notebook, when you save the file you are given th e option of selecting the encoding, as illustrated below.
QBox Installation & Operation Guide
Upload and display files.
1. Insert the USB memory device containing your new script file into one o f the USB ports on your QBox.
2. Press the F2 button on the keyboard connected to the QBox to open the QBox On Screen Display menu. Alternatively, you can also press F1 to access the Select Data Source menu.
3. Select Load Runorder.
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NOTE: If no keyboard is attached, use the appropriate button on a connected scroll
Section 4: QBox Configuration and Operation
Load files onto a QBox remotely
Transfer via FTP
controller.
4. Select the USB option from the list in the Select Data Source menu.
NOTE: If you have more than one USB device connected to your QBox, there will
be additional USB Key entries in the Select Data Source menu.
5. Press Enter and the script will be copied to the QBox.
NOTE: If any previous files were being prompted while you loaded new files onto
the QBox, the new files will automatically start to be prompted using the same settings.
CAUTION : If your QBox needs to be rebooted for any reason, ensure there are no USB
memory devices attached to the unit.
CAUTION :

4.10.2: Transfer via FTP

Location. Files to be loaded on to your QBox must be stored in a fold er on the interna l FTP
server of the QBox.
1. Open an FTP client application or web browser.
2. Enter the appropriate information in the Address: field This is the IP address or name of the QBox, for example: ftp://123.231.10.10. If your
system uses software such as Bonjour to manage ne twork addresses, you can also type in an identifier such as [QBox name].local
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Section 4: QBox Configuration and Operation Load files onto a QBox remotely Transfer via FTP
NOTE: If you are using Microsoft Internet Explorer v7 you will need to select Page
>> Open FTP Site in Windows Explorer to access the page.
3. Create a folder on the internal QBox FTP server for each of your runorders.
NOTE: Runorder folders are single level directories and do not support nested
folders.
4. Add your script files to the appropriate folder.
5. The order in which the scripts are displayed is determined by the name of each individual file.
Format. Save the files as plain text files (with the extension .txt) and ensure that the encoding
for the file is UTF-8. For example, if you write your script using th e standard Windows applica tion Notebook, when you save the file you are given th e option of selecting the encoding, as illustrated below.
QBox Installation & Operation Guide
Select files for prompted.
1. Press the F2 button on the keyboard connected to the QBox to open the QBox On Screen Display menu. Alternatively, you can also press F1 to access the Select Data Source menu.
2. Select Load Runorder.
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NOTE: If no keyboard is attached, use the appropriate button on a connected scroll
Section 4: QBox Configuration and Operation
Load files onto a QBox remotely
Transfer via a Bluetooth® device
controller.
3. Select the [FTP Server] option from the list in the Select Data Source menu.
4. Select the required runorder folder name.
5. Press Enter and the scripts will be copied to the QBox. If you created folders to store scripts for different runorders, select the required runorder name and press Enter.
NOTE: If any previous files were being prompted while you loaded new files onto
the QBox, the new files will automatically start to be prompted using the same scroll control settings.
The link to the internal FTP server is dynamic. If you add new script files to the runorder folder currently being prompted, they will automatically be inserted into the runorder in the position deter­mined by their filename and any modified files that already exist will be replaced, even if they are on screen.

4.10.3: Transfer via a Bluetooth® device

Hardware requirements. The standard QBox specification includes a Bluetooth trans-
ceiver. For earlier versions of QBox, plug-in Bluetooth transceivers can be provided.
NOTE: Only Bluetooth transceivers supplied by Autocue are supported.
The Bluetooth device you use must be capable of sending plain text files.
Upload files. Files to be prompted must be uploaded to the Bluetooth inbox on your QBox.
Use the appropriate commands on your Bluetooth device to locate available compatible devices.
1. Select the name of the QBox to which you wish to upload.
2. Transmit the required files to the QBox.
3. The order in which the scripts are displayed is determined by the name of each individual file.
Some Bluetooth devices allow you to create separate folders for different runorders in to which you can save the individual scripts. Folders can be transmitted to a QBox in the same way as a file.
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Section 4: QBox Configuration and Operation Load files onto a QBox remotely Transfer via a Bluetooth® device
NOTE: Runorder folders are single level directories and do not support nested
folders.
Device pairing. You can pair your Bluetooth device with any number of QBoxes in order to
provide additional security and reduce the time taken to upload files.
1. Initiate pairing on your Blue to ot h de vice .
2. Following the commands displayed on your device.
3. When requested, enter the Portable Identification Number (PIN) for the QBox. The default PIN for a QBox is 1234.
NOTE: A QBox will pair with any device that provides the correct PIN. Files from
devices that do not support pairing will be accepted by a QBox.
Format. Save the files as plain text files (with the extension .txt) and ensure that the encoding
for the file is UTF-8. Any file in an alternative format sent to a QBox will be rejected.
QBox Installation & Operation Guide
NOTE: Files in other formats may be sent to a QBox but will not be able to prompt
them.
Select files to be prompted.
1. Press the F2 button on the keyboard connected to the QBox to open the QBox On Screen Display menu. Alternatively, you can also press F1 to access the Select Data Source menu.
2. Select Load Runorder.
NOTE: If no keyboard is attached, use the appropriate button on a connected scroll
controller.
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Section 4: QBox Configuration and Operation
Load files onto a QBox remotely
Transfer via a Bluetooth® device
3. Select the [Bluetooth] option from the Select Data Source menu.
4. If the file transfer method was not specified, your scripts will be stored in the Bluetooth inbox on the QBox. Select Inbox from the list of data sources or alternatively, if you created folders to store scripts for different runorders, select the required runorder name.
5. Press Enter and the scripts will be copied to the QBox.
NOTE: If any previous files were being prompted while you loaded new files onto
the QBox, the new files will automatically start to be prompted using the same scroll control settings.
The link to the Bluetooth inbox is dynamic. If you add new script files to the runorder folder currently being prompted, they will automatically be inserted into the runorder in the position deter­mined by their filename and any modified files that already exist will be replaced, even if they are on screen.
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QBox Installation & Operation Guide
SECTION 5:
Upgrading
QBox
Components
You will need to upgrade your Autocue products when new features and enhancements are released for QBox firmware
When features are made available, Autocue customers are informed and requested to upgrade the products they have purchased.
Follow the procedures outlined in this chapter and any additional steps that are contained in the notification email or letter.
CAUTION : After upgrading, ensure that the version numbers of your software and
firmware are compatible. If you have any doubts, contact Autocue Technical Support for information.

5.1: QBox upgrades

Your QBox requires upgrading in the following situations:
When the trial period for your QBox luse has expired
When new QBox firmware versions are made available
Upgrading QBox involves either adding configurations for a new version to your existing QBox, or changing the license information, using a USB drive.

5.1.1: Firmware upgrade

1. Contact Autocue to request a QBox upgrade.
Upgrades will be either emailed to you or you will be given access to the Autocue web site where you can download it. The upgrade files are in a com­pressed format contained in a ZIP file.
2. Extract the files from the zip into a folder labelled repository at the root of a clean USB key.
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Section 5: Upgrading QBox Components QBox upgrades Firmware upgrade
3. Press [F5] on the keyboard. QBox system information similar to below will be displayed.
4. Ensure that your QBox is NOT in prompt mode.
5. Plug the USB key containing the extracted files into a USB port on the QBox. Wait approximately 10 seconds for the USB key to be registered.
6. Press [F8] on the keyboard connected to the QBox to open the configuration menu.
QBox Installation & Operation Guide
7. Use the Down arrow key to select Firmware Upgrade.
8. The display screen will indicate that the files for the new version are downloaded and copied to your QBox.
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9. Check that your QBox has been updated by pressing F5 when the QBox is in prompt mode. The firmware version will be a higher number if the upgrade has been successful.

5.1.2: Licence upgrade

If you are upgrading QBox from a trial version you will require a new licence.
1. Contact Autocue to request a QBox permanent licence. New licences will be emailed. The files will be in a compressed format contained in a ZIP file.
2. Extract the new licence from the zip onto the root of a clean USB key.
3. Plug the USB key containing the extracted file into a USB port on the QBox. Wait approximately 10 seconds for the USB key to be registered.
4. Press F8 on the keyboard connected to the QBox to open the configuration menu.
Section 5: Upgrading QBox Components
QBox upgrades
Licence upgrade
5. Use the Down arrow key to select Licence Upgrade
6. The display screen will indicate that the files for the new version are downloaded and copied to your QBox.
7. Check that your QBox has been updated by pressing F5 when the QBox is in prompt mode. The licence expiry information will no longer be displayed.
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Section 5: Upgrading QBox Components QBox upgrades Licence upgrade
QBox Installation & Operation Guide
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QBox Installation & Operation Guide
APPENDIX A:
Using more than one QBox on the same network in a studio allows each presenter to independently scroll a script while a show is on air.
NOTE: Multihead prompting functionality can be implemented where you have
During a broadcast, there is often more than one presenter reading from a script. A simple example would be a news bulletin where there is a newsreader and sports presenter. Deploying two QBoxes in the studio, each connected to same computer running the QMaster software, allows each presenter to have local control of their copy of the script or rundown while the other presenter is on air.
For example, while the newsreader is readin g the news items, the sports presenter could scroll ahead to her part of the bulletin to check what she is to read. Either the sports presenter or the prompting operator would be able to switch ba ck so that the script or rundown is at the correct point when the sports presenter delivers her part of the bulletin.
The network and wireless capabilities of QBox supports a widely distribute d news broadcast such as presenters in the main studio, a business journalist situated in a small studio at the stock exchange and a weather presenter at a remote exterior location. Each would have their own QBox linked to the same network and would be able to review their part of the bulletin independently. One QBox would be designated as the master device and all others would be linked to it.
Multihead Prompting
purchased the appropriate licence or up gr a de .
A.1: Configuring QMaster for multi-head
prompting
CAUTION : It is essentially that all elements of your prompting system are accurately time
synchronised. For information about this topic, refer to Appendix E: Time Synchronisation.
1. Make sure that QMaster is running on your computer.
2. Connect more than one QBox to the computer running QMaster or attach an additional unit to an existing network.
3. Open the QBox Status Panel in QMaster.
4. Right -click on the QBox Status Panel and select Add.
5. Add the name of the new QBox where multi-head functionality is to be set up.
6. Specify the master QBox. Any QBox not specified as the master is a slave unit.
7. If required, enter a description for the QBox.
8. Select the connection type in the Type list box.
9. Enter the IP address and port number for the new QBox.
10.Repeat for each of the QBoxes.
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Appendix A: Multihead Prompting Configuring QMaster for multi-head prompting
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APPENDIX B:
Wireless Operation
QMaster can be configured to operate via a wireless connection to an existing Ethernet network. Wireless connectivity means that QBoxes and computers running the QMaster software can be moved around to different physical locations without the constraint of trailing wires. You can also use wireless capable scroll controllers to control prompting of a script or rundown on a remote QBox.

B.1: Wireless connectivity

QBoxes are supplied with an interface which can be configured to locate wireless network access points to enable transfer of rundown or script information from a remote location.
To prevent damage in transit, QBoxes are shipped with the aerial d etached. Before switching on the power to the QBox ensure the aerial is securely fastened to the socket on the front of the unit.
CAUTION : The aerial must be attached when operating a QBox. Operation of the unit
without an aerial will result in damage to the wireless interface and will void your warranty.
Wireless connections can be either be via an access point to your existing network infrastru cture or set up as a standalone netwo rk between a computer r unning the QMaster software and one or more QBoxes.
NOTE: Wireless performance can be affected by many factors, including the
nature of surrounding buildings, other networks in operation and atmospheric conditions.
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Appendix B: Wireless Operation Configure QBox for a wireless access point
QBox Installation & Operation Guide

B.2: Configure QBox for a wireless access point

1. With an operating QBox, press F8 on the keyboard attached the unit.
2. Select the Configure QBox option and press Enter.
3. Use the arrow keys on the keyboard to select Network Configuration.
4. Press Enter on the keyboard.
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Appendix B: Wireless Operation
Configure QBox for a wireless access point
5. Use the arrow keys on the keyboard to select wlan0 and press Enter to display the tabs containing controls for setting the wireless network parameters.
6. Press the Tab key to highlight Infrastructure (via access point) Mode and press the Space bar on the keyboard.
7. Press the Tab key and enter the ESSID of your WiFi network. Contact your IT department to obtain the necessary information for your network.
8. Hold down the Ctrl key and press the Page Down key to open the WiFi Security tab.
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Appendix B: Wireless Operation Configure QBox for a wireless access point
9. Press the Tab key and highlight the WEP option and press the Space bar on the keyboard.
QBox Installation & Operation Guide
10.Press the Tab key until the WEP Key field is highlighted and enter the required key. This is usually a string of 26 alphanumeric characters.
NOTE: Take care when entering the key as you must enter the same key for any
device that will be connected to the QBox.
11.Press the Ctrl and Page Down keys to select the IPv4 Settings tab and the DNS Settings tab.
NOTE: The options selected for the IPv4 and DNS settings should match those
entered when configuring the network connection of the computer running the QMaster software.
12.Press Return on the keyboard to save your wireless network access settings.
13.Close the configuration interface on your QBox.
If the computer you are using to communicate with the QBox has already be en configured you can begin loading information and prompting scripts remotely.
NOTE: You will need to check in QMaster that the QBox connection has been
established. Select Prompt >> QBox Status Panel and ensure that the QBox is connected and, if there are more than one, at least one appears as Master.
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Configure QBox for wireless peer-to-peer connection
Appendix B: Wireless Operation
B.3: Configure QBox for wireless peer-to-peer
connection
1. With an operating QBox, press F8 on the keyboard attached the unit.
2. Select the Configure QBox option and press Enter.
3. Use the arrow keys on the keyboard to select Network Configuration.
4. Press Enter on the keyboard.
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Appendix B: Wireless Operation Configure QBox for wireless peer-to-peer connection
5. Use the arrow keys on the keyboard to select wlan0 and press Enter to display the tabs containing controls for setting the wireless network parameters.
QBox Installation & Operation Guide
6. Press the Tab key to highlight Ad-Hoc (peer-to-peer) Mode and press the Space bar on the keyboard.
7. Press the Tab key and enter the ESSID of your WiFi network. Contact your IT department to obtain the necessary information for your network.
8. Hold down the Ctrl key and press the Page Down key to open the WiFi Security tab.
9. Press the Tab key and highlight the WEP option and press the Space bar on the keyboard.
10.Press the Tab key until the WEP Key field is highlighted and enter the required key. This is usually a string of 26 alphanumeric characters.
NOTE: Take care when entering the key as you must enter the same key for any
device that will be connected to the QBox.
11.Press the Ctrl and Page Down keys to select the IPv4 Settings tab.
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Appendix B: Wireless Operation
Configure QBox for wireless peer-to-peer connection
12.Press the Tab key to select the Automatic via Zeroconf option and press the Space bar on the keyboard.
13.Press the Ctrl and Page Down keys to select the DNS Settings tab.
14.Press the Tab key to select the DNS Disable option and press the Space bar on the keyboard.
15.Press Return on the keyboard to save your wireless network access settings.
16.Close the configuration interface on your QBox and you can begin loading information and prompting scripts remotely.
NOTE: You will need to check in QMaster that the QBox connection has been
established. Select Prompt >> QBox Status Panel and ensure that the QBox is connected and, if there are more than one, at least one appears as Master.
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Appendix B: Wireless Operation Configure QBox for wireless peer-to-peer connection Configure the wireless interface on a computer

B.3.1: Configure the wireless interface on a computer

You must also correctly configure the parameters of the wireless interface device on the computer running the QMaster software.
Open the configuration tool for wireless LAN device that you have installed on your computer.
NOTE: Autocue strongly recommends NOT using the Windows Network
Configuration Wizard to set these parameters.
The controls for setting the wireless LAN parameters vary from device to device and will be dependent also on the operating system your computer is using.
Ensure that the settings for parameters such as:
encryption key
•SSID
network name
type of network
address type
channel number
are the same for all devices on the network.
QBox Installation & Operation Guide
NOTE: Contact your own IT department to obtain details of the required IP
addresses and related settings for the time source.
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APPENDIX C:
Time Synchronisation
When operating more than one computing devices that are linked it is advisable to have them all refer to the same time. This is important where, for example, a news show takes place in different studios across the globe.

C.1: Time signals

QBox and QMaster can obtain a time signal from either a network time protocol (NTP) server or from the Time Synchronisation application from Autocue.
It is essential that you use a time signal to ensure that your devices are correctly and accurately synchronised.
One machine must be designated as the time signal source and all other machines set to refe r to that time signal.
When you configure your QBox you should choose either the NTP or Time Synchronisation Daemon buttons.
It is recommended that you use the NTP option only if you are connecting to an existing IT network which already has a nominated NTP source defined for it.
Default settings for QBox. When shipped, Autocue QBoxes are configured to have no
NTP time sources and the Time Synchronisation Daemon is set to Automatic Network Discovery. This enables you to simply connect a QBox to a network or computer and it will find the best time source available and synchronise to it. Time source computers sh ould have Bonjou r software, o r a similar application, installed.

C.1.1: Operational scenarios requiring synchronisation

There are different synchronisation options depending on how and where you are installing your QBox.
In addition to the scenarios outlined below there are more complex arrangements of computing hardware that can be set up. If you feel that how you are networking your devices is not co vere d by the ones listed, contact the Support at Autocue.
Adding a QBox to an existing network with NTP. If your organisation has a well
established and configured IT network it is likely that you will have a NTP time source available. For detailed information about configuring NTP settings, refer to section C.4. Contact your own IT department to obtain details of the required IP ad dresses and rela ted settings for the time sour ce.
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Appendix C: Time Synchronisation Time signals Operational scenarios requiring synchronisation
NOTE: If you are moving an existing QBox to a different network, it is
recommended that you remove all time sources from the list associated with Time Synchronisation Daemon.
Standalone network with one or more QBoxes. If you are establishing a self-
contained network, it is recommended that you either:
Install the Bonjour software on the computer and configure the QBoxes to use the Time Synchronisation Daemon with the time source set to Automatic Network Discovery on the QBox and the computer configured with Local Clock as the time source.
or
Use the local clock of the computer and specify Network Host as the time source on the QBox and manually enter the IP address or host name of the computer.
QBox Installation & Operation Guide
NOTE: When you use either of these methods you should remove all time sources
that may have been configured for use with NTP.
Adding a QBox to an existing network with no synchronisation. Install the
Time Synchronisation Daemon on a machine on the network, fo r example the computer running the QMaster software. Configure this machine so that Local Clock is set as the time source for it.
You should then set all other hardware on the network to obtain a time signal from the machine with the master time source. You can does this by con figuring the QBoxes to use either Automatic Network Discovery or select Network Host source and specify the host name or IP address of the computer with the master time source.
NOTE: When using this method you should remove all time sources that may have
been configured for use with NTP.
NOTE: If you have a spare QBox used for backup purposes you should pre-
configure it to automatically search for a time source on a network so that it will synchronise with an existing time source.
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Operational scenarios requiring synchronisation
Appendix C: Time Synchronisation
Time synchronisation on a QBox

C.2: Time synchronisation on a QBox

To select time settings on a QBox follow the steps outlined below.
1. With an operating QBox, press F8 on the keyboard attached the unit.
2. Select the Configure QBox option and press Enter.
3. Use the arrow keys on the keyboard to select Time and Date.
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Appendix C: Time Synchronisation Time Synchronisation Daemon Operational scenarios requiring synchronisation
4. Press Enter on the keyboard.
QBox Installation & Operation Guide

C.3: Time Synchronisation Daemon

Time Synchronisation Manager from Autocue supports three types of time signal source:
Auto Network Discovery. This method uses the pre-installed Bonjour software on the
QBox to locate all Time Synchronisation Daemons on the local network and synchronise with the best time source.
If you want to use a particular computer as a time source , install the Bonjour software on it so that it can be located by your QBox.
Local Clock. Selecting the Local Clock option on the QBox sets the device as th e master
time source.
Network Host. When the Network Host option is selected you will have to manually enter
the IP address and host name of the machine that is to be used as the time signal source.
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C.3.1: Synchronisation options

1. From the Time and Date configuration options window select Time Synchronisation Daemon and press Enter on the keyboard.
Appendix C: Time Synchronisation
Time Synchronisation Daemon
Synchronisation options
2. The Sources dialog is displayed. Click Add on the screen or press the Insert key on the keyboard.
3. Select the type of source required from the list of those available and press Enter.
4. The selection will be added to the list of Configured Time Sources. Click OK or press Enter.
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Appendix C: Time Synchronisation Time Synchronisation Daemon Computer firewall settings
5. The Time Synchronisation Daemon will automatically stop and then restart.
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C.3.2: Computer firewall settings

Your computer or network firewall settings may prevent the effective operation of the Time Synchronisation Daemon. You must configure your firewall hardware or software to either:
allow UDP packets on port 3104
or
allow the Time Synchronisation Daemon full access
NOTE: Different manufacturers of firewalls implement controls in various ways.
Contact your own IT department for assistance or to obtain details of the relevant settings.
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Adding servers to an existing NTP server list

C.4: NTP Server Settings

The following NTP server functions can be set in the onscreen menus:
Adding NTP servers to an existing NTP server list.
Disabling the iBurst function
Specifying an undisciplined local clock.
NOTE: When you make changes to any NTP setting, messages are displayed
stating that the NTP daemon has been stopped and then restarted.

C.4.1: Adding servers to an existing NTP server list

NOTE: The list of available NTP servers is empty for a new QBox.
1. Open the onscreen menu by pressing the F8 key on the keyboard attached to the QBox.
2. Select the Configure QBox option and press Enter.
3. Use the Right arrow key to select Time and Date.
4. Select NTP Server Settings and press Enter to display a list of time servers.
5. To add a time server, press the Down arrow key to select a server, and then press the Insert key to add it. A dialogue box is displayed requesting the DNS name. Press the Tab key. The FQDN
(Fully Qualified Domain Name) DNS name is displayed.
6. Enter the FQDN (Fully Qualified Domain Name) DNS name. The FQDN allows the name of the server to be resolved.
7. Press the Tab and then Enter key to confirm the action. The DNS server is entered into the list.
Appendix C: Time Synchronisation
NTP Server Settings
NOTE: After your QBoxes and computers to use an NTP time source, It takes
approximately one hour for the software to calibrate itself a nd calculate drift information. During this time, do not switch off, log off your computer nor allow it to go into hibernation mode.

C.4.2: Disabling the iBurst function

The iBurst function can be disabled to manage ne twork traffic accord ing to the spe cific configura­tions of the network deployment.
1. Bring up the onscreen menu by pressing the F8 key.
2. Select Configure QBox and press Enter.
3. Use the Right arrow key to select Time and Date, and press Enter.
4. Select NTP Server Settings and press Enter to display a list of time servers.
5. To turn off the iBurst option, press the Tab key and press the Space bar.
6. Press Enter. A message is displayed in the Configure QBox menu that the NTP daemon has been restarted.
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Appendix C: Time Synchronisation NTP Server Settings Using an undisciplined local clock

C.4.3: Using an undisciplined local clock

An undisciplined local clock allows a QBox to be a self-referencing time source.
1. Bring up the onscreen menu by pressing the F8 key.
2. Select Configure QBox and press Enter.
3. Use the Right arrow key to select Time and Date, and press Enter.
4. Select NTP Server Settings and press Enter to display a list of time servers.
5. Hold down the Ctrl key and press the Page Down key twice to go to the Miscellaneous tab.
6. Press the Space key to select the Undisciplined Local Clock option.
7. Press the Tab key and then the Enter key to confirm the action.
QBox Installation & Operation Guide
Issue #: 090924 ©2003-2009 Autocue Group Ltd
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