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MSP20
User Manual
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Autocue MSP20 User Manual

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20-INCH MASTER SERIES PROMPTER

ASSEMBLY AND INSTALLATION GUIDE

Assembly and Installation Guide
Autocue and QTV have been serving the broadcast industry since the mid-1950s when QTV in New York and Autocue in London supplied the very first prompters via their rental divisions.
Creating broadcast history. The two companies merged in 1984
under Autocue Group and, with the introduction of the QSeries family of software, became the only company to offer the television industry a single solution for all transmission, newsroom, scripting and prompting requirements. QTV forms the Americas division of Autocue Group’s prompting sales and rental services.
Prompter of choice around the globe. Autocue Group is known
worldwide for its service and dependability, serving such prestigious clients as the BBC, Bloomberg, NBC and CNN. The Group’s prompting solutions are compatible with all newsroom systems on the market and are in use worldwide by broad­casters, production professionals, government facilities and corporate producers
MSP20
requiring excellence in prompting and newsroom automation solutions.
For further information, please visit either web site shown at the bottom of this page.
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MSP20 Assembly and Installation Guide

Contents

Contents .............................................................................................iii
1 Introduction.........................................................................................1
1.1: MSP20.............................................................................................................1
1.2: About this guide...............................................................................................2
1.3: Copyright information......................................................................................2
1.4: Disclaimer........................................................................................................2
2 MSP20 Components...........................................................................3
2.1: Supplied equipment.........................................................................................3
2.2: Optional equipment.........................................................................................5
2.3: Other equipment as required...........................................................................5
3 MSP20 Technical Specifications.......................................................6
4 Assembly Procedures........................................................................7
4.1: Tripod head preparation..................................................................................7
4.2: Autocue Wide Angle Bracket...........................................................................7
4.2.1: Wide Angle Bracket options ...............................................................8
4.2.2: Bracket assembly..............................................................................8
4.2.3: Adjust spacing and location of the mounting bars............................10
4.3: Pro Plate preparation ....................................................................................12
4.3.1: Attach Pro Plate to a tripod...............................................................13
4.4: Attach mounting bracket to your chosen plate..............................................14
4.5: Mount prompter display unit and hood..........................................................15
4.5.1: Attach MSP20...................................................................................15
4.5.2: Attach Wide Angle Hood ..................................................................16
5 MSP20 Connections .........................................................................18
5.1: Physical characteristics.................................................................................18
5.1.1: Video and power inputs....................................................................19
5.1.2: Autocue cue light..............................................................................20
6 MSP20 Operation..............................................................................21
6.1: Connections ..................................................................................................21
6.2: OSD controls.................................................................................................21
6.2.1: Accessing the OSD controls.............................................................22
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ContentsMSP20
Assembly and Installation Guide
6.3: Menu options.................................................................................................23
6.3.1: Input Select.......................................................................................23
6.3.2: VGA Adjustments.............................................................................23
6.3.3: Color Adjustment..............................................................................23
6.3.4: Video Settings ..................................................................................24
6.3.5: Scaling Adjustment...........................................................................24
6.3.6: System Settings................................................................................24
7 Troubleshooting and Maintenance .................................................25
7.1: Common problems........................................................................................25
7.2: Maintenance..................................................................................................26
7.2.1: Cleaning the monitor ........................................................................26
7.2.2: Care and handling advice.................................................................27
8 Sales and Support Information .......................................................28
Sales information...........................................................................................28
Technical support..........................................................................................29
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MSP20 Assembly and Installation Guide
SECTION 1:
Introduction
For the broadcaster, production facility or event organiser requiring greate r viewing distances and larger display areas, Autocue prompter display and on-camera units satisfy all your needs.
Autocue on-camera units comprise prompter display, hood, mounting bracket, tripod plate and accessories.
Designed for the most demanding of broadcast environments, Autocue prompter display and on-camera units have crisp, ultra-bright picture quality, precision controls, and rugged construction.
Autocue prompter display and on-camera units are available in a range of configu­rations to match most camera, lens and mounting combinations.

1.1: MSP20

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Designed for use with light-weight tripods and jib arms, the MSP20 combines porta­bility and light weight design with excellent readability. This makes it suitable for non-traditional broadcast sectors, such as production companies, educational insti­tutions, religious broadcasters, and corporate production facilities.
The MSP20 consists of the following features:
• Medium wide-angle hood designed specifically for the MSP20.
• Super-lightweight construction.
Multiple mounting options including:
• Gold Plate, Pro Plate and Roller Plate for tripods.
• Matte Box bar kit for mounting on jib-arm cameras.
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MSP20 Assembly and Installation Guide
A variety of counterbalances and adjustable weights are available to ensure safe and stable operation and movement of mounted equipment.
Where appropriate, Autocue can also provide a range of accessories, such as cue lights and remote controls, to complement your chosen system.

1.2: About this guide

This document describes how to assemble and mount your chosen Autocue prompter display or on-camera unit. It is suitable for any broadcaster or news production crew. This guide is suitable for novices as well as expert users of the product line from Autocue.
Reference material is also provided that explains how to adjust the various settings and troubleshoot the prompters to ensure optimum performance.
Section 1: Introduction
About this guide

1.3: Copyright information

©2007 Autocue Group Ltd. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or trans-
mitted in any recording or otherwise, without prior permission of Autocue Group Ltd.
All third-party software or hardware, including logos, referenced within this guide is copyright of the respective owners.

1.4: Disclaimer

Autocue Group Ltd reserves the right to revise this publication and to make changes in its content without obligation of Autocue Group Ltd to notify any person or persons of such revision.
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MSP20 Assembly and Installation Guide
SECTION 2:
MSP20 Components
The following tables list the supplied and recommended components for your MSP20 on-camera unit.

2.1: Supplied equipment

Item Name Illustration
MSP20
Power and video cable
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MSP20 Assembly and Installation Guide
Item Name Illustration
Mounting Bracket
Pro Plate
Section 2: MSP20 Components
Supplied equipment
Large Wide Angle Hood
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2.2: Optional equipment

Item Name
Medium Wide Angle Hood
Roller Plate
Section 2: MSP20 Components
Optional equipment

2.3: Other equipment as required

Item Name
Tripod
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SECTION 3:
MSP20 Technical Specifications
ATTRIBUTE VALUE
Display size Brightness Resolution Contrast Ratio Reading range Input signal
Composite standard Power input
Power consumption
Display controls
Assembly weight
Monitor options
- Cue light
- Removable PSU
- Remote control
- Cooling fan
Hood options
20.1” (508mm) 1000Nits 800 x 600 500 : 1 7m (23ft) Composite 1Vp-p 75Ohm (looping 2 x BNC connectors) VGA (1 x 15-pin high density-D connector) NTSC, PAL, SECAM 110-260V AC, 50-60Hz (looping 2 x IEC connectors) 12V DC (1 x 4-pin XLR connector) 63W 230mA @ 230V AC; 5A @ 12V DC Menu based push button controls Direct contrast and brightness adjustment
12.1 - 16.3kg (26.7 - 35.9lb) (varies by mount & hood election)
Specify on purchas e
Integrated card with power output to cue light and 3-pin DIN sensor connector Reduces weight by 500g (1.1lb) Infra-red remote control unit Only required when used at full brightness in hot environments Standard hood; large wide-angle hood
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- Glass
Mounting options
70:30 transmission Internal anti-reflective coated Telescopic Rods; Fixed Plate; Swing­arm Plate
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MSP20 Assembly and Installation Guide
SECTION 4:
Assembly Procedures
An Autocue On Camera Unit can be used with almost any industry-standard camera and tripod combination. On camera units comprise a tripod head attachment, prompter monitor and hood with integral two-way mirror.
Assembling and mounting your on camera unit involves:
• preparing the mounting plates and brackets
• attaching the prompter monitor
• attaching the hood and glass components
• connecting required cables
• ensuring all connections and fixings are secure.

4.1: Tripod head preparation

Autocue on camera units are designed to work with most standard tripods. The first step is to remove the camera mounting plate from the tripod head.

4.2: Autocue Wide Angle Bracket

The Wide Angle bracket consists of a square grooved length of aluminium extrusion, horizontal prompter display unit mounting bars, vertical hood mounting bars and one or two keyhole plates.
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NOTE: The vertical hood mounting bars are longer than the horizontal
prompter display unit mounting bars.

4.2.1: Wide Angle Bracket options

Autocue produces three wide angle bracket sets depending on the size of hood and prompter display unit that you have ordered.
• Small Wide Angle Bracket is used with the Small Wide Angle Hood and compact prompter display units
• Medium Wide Angle Bracket is used with the Medium Wide Angle Hood and mid-sized prompter display units
• Large Wide Angle Bracket is used with the Large Wide Angle Hood and the largest prompter display units
Section 4: Assembly Procedures
Autocue Wide Angle Bracket
Wide Angle Bracket options
Autocue Wide Angle Brackets.
Medium Small Large

4.2.2: Bracket assembly

The assembly of the brackets is the same for all three sizes.
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Section 4: Assembly Procedures
Autocue Wide Angle Bracket
Bracket assembly
NOTE: The illustrations below depict various sized brackets.
1. Unscrew the keyhole plates in the bracket and rotate them to the upright position.
2. Screw in the horizontal prompter display unit mounting bars.
3. Screw in the vertical hood mounting bars.
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Adjust spacing and location of the mounting bars
Section 4: Assembly Procedures
Autocue Wide Angle Bracket

4.2.3: Adjust spacing and location of the mounting bars

NOTE: It is recommended that you check the spacing between the
mounting bars before attaching the mounting bracket to the plate you have ordered.
1. Loosen all the mounting bars slightly so that they can freely move to the left and right.
2. Place your prompter display unit face down on a flat, padded surface.
3. Align the horizontal mounting bars with the holes on the rear, side or bottom of the unit, depending on the prompter display unit you have ordered.
4. Slide the mounting bars in to the holes to confirm correct positioning. (The picture below is for illustrative purposes only.)
NOTE: It is recommended that you mount the prompter display unit so
that it is centred along the mounting bracket.
5. Tighten the horizontal mounting bars to secure them in position and remove them from the rear of the prompter display unit.
6. Carefully place your wide angle hood face down on a flat, padded surface.
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Section 4: Assembly Procedures
Autocue Wide Angle Bracket
Adjust spacing and location of the mounting bars
7. Align the vertical mounting bars with the screw clamps on the rear of the hood and slide the bars in.
NOTE: It is recommended that you mount the hood so that it is
centred along the mounting bracket.
8. Tighten the vertical mounting bars to secure them in position and remove them from the screw clamps.
9. The mounting bracket is now ready to be attached to the plate you ordered.
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MSP20 Assembly and Installation Guide

4.3: Pro Plate preparation

The Autocue Pro Plate is provided disassembled as illustrated below.
The Pro Plate consists of a combined tripod slide and camera carriage, adjustable mounting rods for attaching an on-camera unit and optional pan-tilt arm.
A Pro Plate can be attached to either a tripod or to a hand-held shoulder grip.
10.Adjust the length of the mounting rods.
Section 4: Assembly Procedures
Pro Plate preparation
Adjust spacing and location of the mounting bars
This length will vary depending on the type of camera you are using, the size of on-camera unit and whether the Pro Plate will be attached to a tripod or shoulder mount.
11.Loosen the locking levers on the camera carriage.
12.Adjust the position of the mounting rod and then use the locking lever to secure the rod in position.
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13.Repeat for the other mounting rod.
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MSP20 Assembly and Installation Guide

4.3.1: Attach Pro Plate to a tripod

1. Place the Pro Plate on a flat surface with the mounting slide uppermost.
2. Place the tripod camera mounting plate on to the Pro Plate mounting slide.
Section 4: Assembly Procedures
Pro Plate preparation
Attach Pro Plate to a tripod
3. Fix the camera mounting plate in place by screwing it to the Pro Plate mounting slide.
NOTE: Camera mounts vary, but must be only attached using the
large or small threaded holes in the Pro Plate mounting slide.
4. Fix the combined Pro Plate and camera mounting plate to your tripod.
5. With you camera attached to the Pro Plate camera carriage, you can adjust the position by loosening the camera carriage locking lever and moving the camera carriage forwards or backwards to find the balance point.
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Attach mounting bracket to your chosen plate
6. When you have found the correct position on the tripod slide, secure the carriage slide in position by tightening the locking lever.
Section 4: Assembly Procedures
Attach Pro Plate to a tripod

4.4: Attach mounting bracket to your chosen plate

Ensure that the plate is securely attached to a tripod.
NOTE: An Autocue mounting bracket is attached in the same way to
a Pro, Fixed or Swing-arm plate. The photographs below show a Fixed Plate for illustrative purposes only.
1. Loosen the knurled locking rings on the adaptor rods at the front of the plate.
2. Place the openings in the keyhole plates over the ends of the adaptor rods.
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NOTE: Ensure the keyhole plates remain in front of the locking rings.
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MSP20 Assembly and Installation Guide
Section 4: Assembly Procedures
Mount prompter display unit and hood
Attach MSP20
3. Tighten the locking rings to secure the mounting bracket in postion.

4.5: Mount prompter display unit and hood

4.5.1: Attach MSP20

1. Slide the horizontal rods of the Mounting Bracket into the mounting hole s in the MSP20 chassis.
NOTE: The prompter display unit shown is for illustration only. The
position of the horizontal rods should have been set for the size of monitor you are using when the Mounting Bracket was
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assembled.
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MSP20 Assembly and Installation Guide
Section 4: Assembly Procedures
Mount prompter display unit and hood
Attach Wide Angle Hood
2. Secure in the required position by tightening the locking clamp on the side of the chassis.
3. Repeat for the other clamp.
4. Ensure that the whole assembly is stable and balanced.

4.5.2: Attach Wide Angle Hood

1. Slide the locking clamps of the Wide Angle Hood over the vertical bars of the Mounting Bracket.
2. Move the hood down the vertical bars to position the unit so that the len s of your camera will be centred in the glass plate of the hood.
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Section 4: Assembly Procedures
Mount prompter display unit and hood
Attach Wide Angle Hood
3. Secure in the required position y tightening the locking clamps on the rear of the hood.
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SECTION 5:
MSP20 Connections

5.1: Physical characteristics

The prompter display unit of the Autocue MSP20 is illustrated below.
The MSP20 has four control buttons on the side of the unit.
Buttons Control
Menu Opens the OSD menus
or Opens a particular sub-menu
Exit Exits from the a sub-menu
or Closes the OSD
Up Move OSD cursor to highlight a sub-menu
or Increase the value of a parameter
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Down Move OSD cursor to highlight a sub-menu
or Decrease the value of a parameter
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The actions of the on-screen menus are described in Section 6: Prompter Operation.

5.1.1: Video and power inputs

Connect video cables and power leads to the sockets on the side of the .prompter display unit.
Power. Use either a standard mains electrical supply cable to the Mains Input
socket or use the supplied 12 V DC XLR connector to the DC Input socket.
Section 5: MSP20 Connections
Physical characteristics Video and power inputs
Video. You can connect a video signal via the Video In BNC or use the
prompter display unit directly from your computer using a standard VGA cable.
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5.1.2: Autocue cue light

When an on-camera unit is used, the hood can sometimes obscure the cue light on the camera. To overcome this, Autocue has developed an extension light that is attached to the hood.
1. Attach the sensor to the light on the camera.
2. Plug the sensor into the Sensor socket on the prompter display unit.
Section 5: MSP20 Connections
Physical characteristics
Autocue cue light
3. Attach the cue light to the top of the hood.
4. Insert the plug from the light in to the CueLight socket.
5. The Autocue cue will illuminate whenever your camera is “live”.
NOTE:
The cue light sensitivity can be adjusted using the preset marked Trim on the control panel.
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MSP20 Assembly and Installation Guide
SECTION 6:
MSP20 Operation
OSD (On Screen Display) menus are used to configure the prompter display unit and prepare it for displaying scripts.
NOTE: While operating prompter display units, troubleshooting or
maintenance tasks may need to be performed on the prompter display unit. For guidance, refer to section 1.

6.1: Connections

Once your MSP20 and camera combination are securely mounted on a tripod or shoulder grip, attach the MSP20 cabling.
1. Ensure you have a power supply and video signal available

6.2: OSD controls

The OSD controls are used to make changes to parameters, perform scaling adjustments and amend other operational settings of your MSP20.
NOTE: Your MSP20 comes with an infrared remote control handset.
To activate this, you need to enter the following code: 31341 where requested to do so.
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6.2.1: Accessing the OSD controls

The Menu button on the side of the MSP20 opens the OSD controls. An example OSD menu screen is shown below.
Section 6: MSP20 Operation
OSD controls
Accessing the OSD controls
NOTE: If no adjustment is made to a control, the OSD will switch off
after approximately ten seconds
There are six main OSD menus that are used to set up a MSP20 prompter display unit:
• Input Select
• VGA Adjustments
• Color adjustments
• Video settings
• Scaling adjustments
• System Settings
The tables in the following sections list the various sub-menu selections and the options that can be set for them.
Press the Up and Down arrows to highlight a heading and press the Menu button to select it. The sub-menus within the six main categories are selected with the Up & Down buttons.
Press Menu again to select a sub-menu from a category and then the Up and Down
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arrows to adjust or change the parameters. Press Menu once more to save the setting.
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6.3: Menu options

6.3.1: Input Select

The first option allows you to select a video signal source for your prompter display unit.
Sub-menu Options
Main Picture channel VGA
Scan inputs Off
PIP Mode Off
Section 6: MSP20 Operation
Menu options
Input Select
Component Video
On
Picture in Picture Side by Side

6.3.2: VGA Adjustments

The following are only usable if the VGA Channel is active.
Sub-menu Options
Auto Adjust Use for automatic image adjustment Clock Set clocks manually Phase Adjust the focus and clarity of the display Sharpness Increase image sharpness Hor.-Position Move the image position horizontally Ver.-Position Move the image position vertically

6.3.3: Color Adjustment

The various colour settings for the image can be adjusted using this option.
Sub-menu Options
Brightness use UP DOWN keys for setting brightness. Contrast use UP DOWN keys for setting contrast.
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Saturation use UP DOWN keys for setting saturation. Hue use UP DOWN keys for setting hue. Fleshtone use UP DOWN keys for setting flesh tone Backlight use UP DOWN keys for setting backlight
brightness. Auto Color adjustment Auto adjustment of colour Advanced Setting of Gamma, colour temperature and RGB
colour value.
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6.3.4: Video Settings

These settings are only selectable if a signal is present on an active video channel.
Sub-menu Options
Motion Processing Use for optimum motion sharpness Sharpness Emphasize borders Film Mode Only use with DVD Input Noise Reduction Filter for noise reduction Mpeg Processing Filter for MPEG (This setting cannot be used as add
Decoder Settings Settings for video decoder

6.3.5: Scaling Adjustment

Scaling Adjustments for the image are set in this menu.
Section 6: MSP20 Operation
Menu options
Video Settings
on board does not exist)
Sub-menu Options
Scaling Mode Use UP and DOWN keys to select the scaling
Picture Flip Horizontal or vertical flip of image Zoom Enlarge image Hor. Pan Horizontal pan of enlarged Image Vert. Pan Vertical pan of enlarged Image

6.3.6: System Settings

Sub-menu Options
OSD Timeout Setting of OSD timeout
modes.
Expand: Image is expanded to the full monitor
screen.
Aspect: Image is shown in its aspect ratio according
to the input signal.
1:1 : Image is shown in its original resolution.
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OSD Hor. Position Setting of OSD horizontal position OSD Vert. Position Setting of OSD vertical position OSD Blend Setting of OSD blend OSD Orientation OSD Horizontal. OSD Vertical. Flip, OSD Rotate OSD Language OSD Language (Engl. Deutsch) Reset to Default Reset to default; all saved settings will be lost!!
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SECTION 7:
Troubleshooting and Maintenance

7.1: Common problems

The table below lists common problems that may occur during prompter operatio n. Suggested things to look for are.
Problem Check...
The power LED of the LCD flat­panel display is not illuminated
There is no picture visible if the power supply receives power and is
if the power switch for the unit is in the ON position
if the power cord is connected to a working power outlet.
if the power cord is plugged in to the unit
correctly connected to the display if the signal cable is correctly connected to the
graphics board or to the video source and display
if the device is it turned on and set to the correct mode (VGA or video)
if the display supports the graphics mode of the graphics board (see Technical Specifications)
if the connectors have any bent pins if the brightness and contrast settings in the
OSD menu are appropriate if the screen saver settings of your system are
causing problems
The power LED is red See previous item #2. The image is blurred or unstable if the signal cable is correctly connected
if the selected graphics mode is correct. if the display supports the graphics mode of
the graphics board. if the resolution of the unit is set to less than
1280 x 1024 at a refresh rate of 60 Hz. (For resolutions lower than this the image is expanded via interpolation which may cause errors. As a result the image may look blurred.)
Alternative suggested remedies:
Select "Auto adjust" from the Position menu.
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MSP20 Assembly and Installation Guide
Problem Check...
The image is not sized properly or not centered
Section 7: Troubleshooting and Maintenance
Maintenance
Cleaning the monitor
Select the H-Total and Phase functions from the Position menu and change the settings to achieve a sharp and stable image (these settings may have to be repeated when you have selected another graphics mode).
if the horizontal and vertical image position in the OSD menu is set correctly
If the selected graphics mode is appropriate if the display unit supports the graphics mode
of the graphics board
OSD error message: "Signal overrange”
For further troubleshooting assistance, refer to our Frequently Asked Questions (FAQ) database on our website: www.autocue.com.

7.2: Maintenance

7.2.1: Cleaning the monitor

CAUTION: Electric Shock Hazard!
Isolate the prompter display unit and any other devices from any power source before cleaning the display unit surface.
if the selected graphics mode is correct. if the display unit supports the graphics mode
of the graphics board
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Regular cleaning will help keep your prompter display unit in good condition.
• As recommended by the manufacturers, use tepid water with a small amount of detergent to clean the glass on the prompter display unit and then leave it to dry naturally.
• Wipe the equipment surface down with a moist cloth; do not allow liquid to enter the equipment.
• Clean the prompter display unit screen with a lint-free, soft cloth. Do not use (glass) cleaning agents or paper tissues for cleaning. In addition, do not clean the glass with abrasive cleaners or dusters, these will scratch the glass coating.
• Wait until all cleaned parts are completely dry before reconnecting the prompter display unit to the power source.
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7.2.2: Care and handling advice

• Avoid dropping the prompter display unit or any of its individual components.
• Clean the monitor periodically.
NOTE: Do not use abrasive cleaners or dusters when cleaning the
monitor.
• Do not run the prompter for excessively long periods of time. This will cause the operation of the backlight panel to deteriorate, gradually becoming dimmer.
• Do not use in wet weather without a cover.
• Do not expose to sunlight for long periods of time.
• Adjust the mounting bracket to allow clear space between the
Section 7: Troubleshooting and Maintenance
Maintenance
Care and handling advice
glass of the hood and the fully-extended camera lens
- small vibrations may cause scratches
- contact by the lens may break the glass
• Ensure that the prompter display unit is correctly aligned both horizontally and vertically with the camera
• Ensure that the whole on camera unit is securely fastened and does not sway from side to side.
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MSP20 Assembly and Installation Guide
SECTION 8:
Sales and Support Information
We have been working in live broadcast environments for the past 50 years and understand the importance of efficient and effective hardware and software support.
We provide the latest prompting software builds for free on our website ensuring you continue to benefit from enhancements. Warranties cover all of our hardware products, with an in-house assessment and repair service offered outside of the warranty period.
Sales information
International enquiries
Autocue Unit 3, Puma Trade Park Tel: +44 20 8665 2992 145 Morden Road Fax: +44 20 8687 4869 Mitcham e-mail: info@autocue.co.uk Surrey web: www.autocue.com CR4 4DG UK
Contacts
Richard Satchell - Global Prompting Sales & Marketing Director
Tel: +44 20 8687 4858 Fax: +44 20 8687 4869 Mob: +44 77 2081 3897 e-mail: sales@autocue.co.uk
Simeon Pearl - International Sales Associate Tel: +44 20 8687 4858 Fax: +44 20 8687 4869 e-mail: sales@autocue.co.uk
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Lee Spurway - Sales Customer Service Manager
Tel: +44 20 8687 4862 Fax: +44 20 8687 4869 e-mail: sales@autocue.co.uk
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Americas enquiries
QTV 306 5th Avenue Tel: +1 212 929 7755 3rd Floor Fax: +1 212 929 2105 New York e-mail: info@qtv.com 10001-3600 web: www.qtv.com USA
Contacts
Keith Andoos - Sales Director (Americas)
Tel: +1 212 929 7755 Fax: +1 212 929 2105 Mob: +1 516 353 0113 kandoos@qtv.com
Section 8: Sales and Support InformationMSP20
Aaron Brady - Sales Manager
Tel: +1 212 929 7755 Fax: +1 212 929 2105 Mob: +1 516 528 3599 e-mail: sales@qtv.com
Technical support
Our hardware and software support is provided by our own in-house teams.
Telephone support
We provide 24/7 support for our QSeries and Rental customers, with support for prompting customers available during UK office hours (9am till 6pm GMT) and US office hours (9am till 5pm EST).
Onsite support
Our Tech Support team also travel to customer sites to install QSeries systems and offer ongoing after-sales support to QSeries customers.
International
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To request technical support please use one or more of the following options.
Phone.
1. Call the main Autocue number: +44 20 8665 2992
2. Select the support option
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Email.
Web site.
Section 8: Sales and Support InformationMSP20
3. Leave a message including as much detail about the problem as practical.
1. Send an email to: support@autocue.co.uk Remember to include as much detail as possible. A phrase such as “Screen blank” makes it difficult for the support staff to diagnose a problem and will delay providing you with an answer.
1. Go to www.autocue.com
2. Select "Support" and then "Problem Form" from the menu bar
3. Complete the form and submit it.
Americas
Phone.
1. Call the main QTV number: +1 704 377 1496
2. Select the support option
3. Leave a message including as much detail about the problem as practical.
Email.
1. Send an email to: support@qtv.com Remember to include as much detail as possible. A phrase such as “Screen blank” makes it difficult for the support staff to diagnose a problem and will delay providing you with an answer.
Web site.
1. Go to www.qtv.com
2. Select "Support" and then "Problem Form" from the menu bar
3. Complete the form and submit it.
www.qtv.com
30
www.autocue.com
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