Autel MaxiAP AP100 User Manual

Trademarks

Autel®, MaxiSys®, MaxiDAS®, MaxiScan®, MaxiCheck®, MaxiRecorder®,
and MaxiCheck® are trademarks of Autel Intelligent Technology Corp., Ltd.,
registered in China, the United States and other countries. All other marks
are trademarks or registered trademarks of their respective holders.

Copyright Information

No part of this manual may be reproduced, stored in a retrieval system or
transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise without the prior written permission
of Autel.

Disclaimer of Warranties and Limitation of Liabilities

All information, specifications and illustrations in this manual are based on
the latest information available at the time of printing.

Autel reserves the right to make changes at any time without notice. While
information of this manual has been carefully checked for accuracy, no
guarantee is given for the completeness and correctness of the contents,
including but not limited to the product specifications, functions, and
illustrations.

Autel will not be liable for any direct, special, incidental, indirect damages or
any economic consequential damages (including the loss of profits).

IMPORTANT

Before operating or maintaining this unit, please read this manual carefully,
paying extra attention to the safety warnings and precautions.

For Services and Support

pro.autel.com
www.autel.com

1-855-288-3587/1-855-AUTELUS (North America)
0086-755-86147779 (China)

[e-mail]

For technical assistance in all other markets, please refer to Service and

Support section in this manual.

i

Safety Information

For your own safety and the safety of others, and to prevent damage to the
device and vehicles upon which it is used, it is important that the safety
instructions presented throughout this manual be read and understood by
all persons operating or coming into contact with the device.

There are various procedures, techniques, tools, and parts for servicing
vehicles, as well as in the skill of the person doing the work. Because of the
vast number of test applications and variations in the products that can be
tested with this equipment, we cannot possibly anticipate or provide advice
or safety messages to cover every circumstance. It is the automotive
technician’s responsibility to be knowledgeable of the system being tested.
It is crucial to use proper service methods and test procedures. It is essential
to perform tests in an appropriate and acceptable manner that does not
endanger your safety, the safety of others in the work area, the device being
used, or the vehicle being tested.

Before using the device, always refer to and follow the safety messages and
applicable test procedures provided by the manufacturer of the vehicle or
equipment being tested. Use the device only as described in this manual.
Read, understand, and follow all safety messages and instructions in this
manual.

Safety Messages

Safety messages are provided to help prevent personal injury and
equipment damage. All safety messages are introduced by a signal word
indicating the hazard level.

DANGER

Indicates an imminently hazardous situation which, if not avoided, will result
in death or serious injury to the operator or to bystanders.

WARNING

Indicates a potentially hazardous situation which, if not avoided, could result
in death or serious injury to the operator or to bystanders.

ii

Safety Instructions

The safety messages herein cover situations Autel is aware of. Autel cannot
know, evaluate or advise you as to all of the possible hazards. You must be
certain that any condition or service procedure encountered does not
jeopardize your personal safety.

DANGER

When an engine is operating, keep the service area WELL VENTILATED or
attach a building exhaust removal system to the engine exhaust system.
Engines produce carbon monoxide, an odorless, poisonous gas that causes
slower reaction time and can lead to serious personal injury or loss of life.

SAFETY WARNINGS

 Always perform automotive testing in a safe environment.
 Wear safety eye protection that meets ANSI standards.
 Keep clothing, hair, hands, tools, test equipment, etc. away from all

moving or hot engine parts.

 Operate the vehicle in a well-ventilated work area, for exhaust gases

are poisonous.

 Put the transmission in PARK (for automatic transmission) or

NEUTRAL (for manual transmission) and make sure the parking brake
is engaged.

 Put blocks in front of the drive wheels and never leave the vehicle

unattended while testing.

 Be extra cautious when working around the ignition coil, distributor cap,

ignition wires and spark plugs. These components create hazardous
voltages when the engine is running.

 Keep a fire extinguisher suitable for gasoline, chemical, and electrical

fires nearby.

 Do not connect or disconnect any test equipment while the ignition is

on or the engine is running.

 Keep the test equipment dry, clean, free from oil, water or grease. Use

a mild detergent on a clean cloth to clean the outside of the equipment
as necessary.

 Do not drive the vehicle and operate the test equipment at the same

iii

time. Any distraction may cause an accident.

 Refer to the service manual for the vehicle being serviced and adhere

to all diagnostic procedures and precautions. Failure to do so may
result in personal injury or damage to the test equipment.

 To avoid damaging the test equipment or generating false data, make

sure the vehicle battery is fully charged and the connection to the
vehicle DLC is clean and secure.

 Do not place the test equipment on the distributor of the vehicle. Strong

electro-magnetic interference can damage the equipment.

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CONTENTS

1 USING THIS MANUAL ........................................................................... 1

CONVENTIONS ......................................................................................... 1

Bold Text ........................................................................................... 1

Notes and Important Messages .......................................................... 1

Hyperlink............................................................................................ 2

Illustrations ........................................................................................ 2

2 GENERAL INTRODUCTION .................................................................. 3

FUNCTIONAL DESCRIPTION ......................................................................... 3

TECHNICAL SPECIFICATIONS ....................................................................... 4

WIRELESS COMMUNICATION ....................................................................... 5

POWER SOURCE ...................................................................................... 5

3 GETTING STARTED ............................................................................. 6

POWERING UP ......................................................................................... 6

APPLICATION BUTTONS.............................................................................. 8

NAVIGATION BUTTONS ............................................................................... 8

4 READ DTCS ........................................................................................ 10

5 CLEAR DTCS ...................................................................................... 11

6 FREEZE FRAME ................................................................................. 12

7 I/M READINESS .................................................................................. 13

8 O2 SENSOR MONITOR....................................................................... 15

9 MODE 6 ................................ .............................................................. 16

10 VEHICLE INFO .................................................................................... 17

11 VEHICLE STATUS .............................................................................. 18

12 REPAIR REPORTS ............................................................................. 19

13 LIVE DATA .......................................................................................... 20

14 ME ...................................................................................................... 21

REGISTER ............................................................................................. 21

LOG IN .................................................................................................. 21

ONLINE PURCHASE ................................................................................. 22

v

REPAIR REPORTS ................................................................................... 22

VCI MANAGEMENT ................................................................................. 22

USER MANUAL ....................................................................................... 23

SETTINGS .............................................................................................. 23

Device Activate ................................................................................ 24

Firmware Update.............................................................................. 25

Unit .................................................................................................. 25

Software Update .............................................................................. 25

About ............................................................................................... 26

15 PRODUCT TROUBLESHOOTING ....................................................... 27

VEHICLE LINKING ERROR ......................................................................... 27

16 COMPLIANCE INFORMATION ............................................................ 28

17 WARRANTY AND SERVICE ................................................................ 30

LIMITED ONE YEAR WARRANTY ................................................................ 30

This warranty does not apply to: ................................................... 30

SERVICE AND SUPPORT ........................................................................... 31

vi

1 Using This Manual

This manual contains device usage instructions.

Some illustrations shown in this manual may contain modules and optional

equipment that are not included in your system. Contact your sales

representative for availability of other modules and optional tools or

accessories.

Conventions

The following conventions are used.

Bold Text

Bold text is used to highlight selectable items such as buttons and menu

options.

Example:

 Tap OK.

Notes and Important Messages

Notes

A NOTE provides helpful information such as additional explanations, tips,

and comments.

Example:

NOTE

New batteries reach full capacity after approximately 3 to 5 charging and

discharging cycles.

1

Important

IMPORTANT indicates a situation which, if not avoided, may result in

damage to the test equipment or vehicle.

Example:

IMPORTANT

Keep the cable away from heat, oil, sharp edges and moving parts. Replace

damaged cables immediately.

Hyperlink

Hyperlinks, or links, that take you to other related articles, procedures, and

illustrations are available in electronic documents. Blue italic text indicates

a selectable hyperlink and blue underlined text indicates a website link or

an email address link.

Illustrations

Illustrations used in this manual are samples, the actual testing screen may

vary for each vehicle being tested. Observe the menu titles and on-screen

instructions to make correct option selection.

2

Figure 2-1 Product View

2 General Introduction

The wireless diagnostic interface MaxiAP AP100 is a small interface adapter

used to connect to a vehicle’s diagnostic connector (DLC) and connect

wirelessly with the iOS or Android devices for vehicle data transmission,

making your iOS or Android devices (hereinafter referred to as device or

devices) into a powerful diagnostic tool.

The MaxiAP AP100 package includes a Bluetooth (BT) OBDII connector

and a free app to scan the vehicle’s powertrain to monitor its performance.

It is the perfect Do-It-Yourself tool for customers looking for quick and easy

OBDII diagnostic functions. It is compatible with European, Asian, and U.S.

OBDII/EOBD-enabled vehicles, 1996 and newer.

Functional Description

1. Vehicle Data Connector (16-pin) – connects the MaxiAP AP100 to the
vehicle’s 16-pin DLC directly.

2. Power LED – indicates system status.

The power LED displays green, blue, red depending on power level and
operating state.

A. Green

 Lights solid green when the MaxiAP AP100 is plugged in and not

3

Item

Description

Communications

BT3.0 + BT4.0

Wireless Frequency

2.4 GHz

Input Voltage Range

9 VDC to 26 VDC

Supply Current

100 mA@12 V

Sleep Mode Current

3 mA@12 V

Operating Temp.

0°C to 50°C

Storage Temp.

-20°C to 70°C

Dimensions (L * W * H)

59.2 mm (2.33’’) * 48.5 mm (1.91’’) * 24.6 mm
(0.97’’)

Weight

35g (0.07 lb.)

connected with the device.

B. Blue

 Lights solid blue when the device is connected with the MaxiAP

AP100 via Bluetooth.

 Flashes blue when the device is communicating with the MaxiAP

AP100, for example, when the device is reading Engine DTCs.

C. Red

 Lights solid red when the MaxiAP AP100 is updating the firmware

or when the update failed.

NOTE

When the MaxiAP AP100 has lost connection from the device for more than
10 minutes, the LED goes off and the AP100 enters power saving standby
mode. The power LED will light when reconnected.

Technical Specifications

Table 2-1 Specifications

4

Wireless Communication

The MaxiAP AP100 uses BT communication. It can transmit vehicle data to
your iOS or Android devices without a physical connection. The working
range for BT communication is about 33 feet (about 10 m). Signal lost due
to moving out of range will automatically be restored once the device is
brought within transmission range to the MaxiAP AP100 connector.

Power Source

The MaxiAP AP100 operates on 12-volt vehicle power that it receives
through the vehicle data connection port. The unit powers on whenever it is
connected to an OBDII/ EOBD compliant data link connector (DLC).

5

3 Getting Started

NOTE

The images and illustrations depicted in this manual may differ from the
actual ones. The user interface for iOS and Android devices might be
slightly different.

Powering Up

1. Download & installation
 Search for MaxiAP in the App Store or Google Play to download

and install to your device.

 Or scan the QR code to download the MaxiAP AP100 app.

2. Register & login

 Open the MaxiAP app and select Connect later.
 Tap Me on the bottom of the screen and then tap Register. Follow

the on-screen instructions to complete the registration.

 Log in with the email address and password you used to register.

3. Plug the MaxiAP AP100 connector into the test vehicle’s DLC (Data
Link Connector).

 The vehicle’s DLC is generally located under the vehicle dash.

4. Turn the ignition to Key On, Engine Off position. The LED on MaxiAP
AP100 lights solid green.

6

Figure 3-1 Sample MaxiAP Job Menu

5. VCI Connection
Tap Me>VCI Management or the VCI button on the top left of the Home

screen to enter the VCI Management screen. Tap the Bluetooth name
of the MaxiAP AP100 and pair with the device. The Bluetooth name
starts with AP followed by the MaxiAP AP100’s serial number.

 Ensure the device’s Bluetooth is turned on.
 When the device is successfully paired and communicating with

the MaxiAP AP100, the LED on the MaxiAP AP100 lights solid blue.

 Tap Done on the VCI Management screen to return to Home

screen.

6. Tap Me>Settings>Device Activate in the app to activate the device.

7. Your MaxiAP AP100 is now ready.
① Dynamic Rotation Banner – display information about other

popular Autel products, tap the banner to visit the product page on
Autel websites, www.autel.com or www.maxitpms.com.

② Application Buttons

7

Button

Name

Description

Read DTCs

Reads the diagnostic trouble codes. See Read

DTCs on page 10.

Clear DTCs

Clears the diagnostic trouble codes. See Clear

DTCs on page 11.

Freeze
Frame

Snapshot of the critical parameter values when the
DTC is set. See Freeze Frame on page 12.

I/M
Readiness

Checks the readiness of the monitoring system.
See I/M Readiness on page 13.

O2 Sensor
Monitor

Retrieves and views O2 sensor monitor test results.
See O2 Sensor Monitor on page 15.

Mode 6

Views the results of On-Board Monitor tests. See

Mode 6 on page 16.

Vehicle
Info

Displays the VIN, CVN and other information of the
test vehicle. See Vehicle Info on page 17.

Vehicle
Status

Checks the status of the MIL and other additional
information. See Vehicle Status on page 18.

Repair
Reports

Generates repair reports for test vehicles. See

Repair Reports on page 19.

③ Navigation Buttons

Application Buttons

The table below briefly describes each of the applications in the MaxiAP
system.

Table 3-1 Applications

Navigation Buttons

Operations of the Navigation buttons at the bottom of the screen are
described in the table below:

8

Button

Name

Description

Home

Returns to the Home screen.

Live

Displays system live data.

Me

Personal center to register, log in, adjust
settings and to view vehicle scan histories.

Table 3-2 Navigation Buttons

9

Figure 4-1 Sample Read DTCs Screen

4 Read DTCs

This option can read and clear pending, stored and permanent codes for
European, Asian, and U.S. OBDII/EOBD compatible vehicles, 1996 and
newer.

It can also read and clear enhanced codes for engine and transmission
systems of GM, Chrysler, and Ford vehicles. Autel provides regular updates
for this app that will expand vehicle coverage and access to available
modules.

Tap > to view the details of a specific DTC (Diagnostic Trouble Codes). At
the bottom of the DTC Details screen, you can also tap the Previous or
Next button to view the details of the previous or next DTC. Or tap the
snowflake button at the bottom middle of the screen to view the freeze frame
of the specific DTC, if available.

10

Figure 5-1 Sample Clear DTCs Screen

5 Clear DTCs

There are two ways to clear trouble codes.

1. Tap Read DTCs, when the scan completes, tap Clear on the top and
select the codes to clear. Clear OBDII codes, Powertrain codes or both
OBDII and Powertrain code at once. Wait for codes to clear.

2. Tap Clear DTCs on the Home screen and tap Scan on the top left first.
Again, you can clear OBDII codes, Powertrain codes or both OBDII and
Powertrain codes at once. Wait for codes to clear.

On the Clear DTCs screen, tap Clear all or Choose to clear. Please note,
if the issue causing the DTC is not repaired on the vehicle, the system will
again produce codes.

NOTE

Most vehicles allow codes to be cleared with the engine running. However,
some vehicles such as Dodge require the engine be off with the key in the
ACC position to clear codes.

11

Figure 6-1 Sample Freeze Frame Screen

6 Freeze Frame

Freeze Frame provides a snapshot of vehicle data at the instant the Check
Engine Light (CEL) display. Tap Freeze Frame. When the scan completes,
freeze frame data is available for viewing.

12

Figure 7-1 Sample I/M Readiness Screen

7 I/M Readiness

This function is used to check the readiness of the monitoring system. It is
an excellent function to use prior to state emissions inspection. The MaxiAP
AP100 can determine if the vehicle will pass, fail or may pass but the
required readiness monitors have not been set.

Launch the MaxiAP app and tap I/M Readiness to scan the inspection and
maintenance monitors and display the results with two sub menus:

 Since DTCs Cleared – displays the status of monitors since the last

time the DTCs are erased.

 This Driving Cycle – displays the status of monitors since the

beginning of the current drive cycle.

Tap the button on the top right of the screen to view the explanation of
the different indicators in front of each monitoring system.

13

Button

Description

Indicates the monitoring item is complete.

Indicates the monitoring item is not complete.

Indicates the MIL is on.

Indicates the MIL is off.

Indicates the monitoring item is not supported.

Tap the Scan button at the bottom of the screen to rescan and retrieve the
test results. Switch the Auto Scan on allows the app to automatically rescan
and retrieve the test results.

Table 7-1 Indicator Button

14

Figure 8-1 Sample O2 Sensor Monitor Screen

8 O2 Sensor Monitor

This option allows retrieval and viewing of O2 sensor monitor test results for
the most recently performed tests from the vehicle’s on-board computer.

The O2 Sensor Monitor test function is not supported by vehicles which
communicate using a controller area network (CAN).

15

Figure 9-1 Sample Mode 6 Screen

9 Mode 6

Mode 6 refers to the advanced test results for On-Board Diagnostic System
Monitors. Example monitors include Oxygen Sensors and Misfire Counters.

Mode 6 details if the monitors are passing their tests and if the values are
within acceptable range. For each test, the result displays six parameters,
MID, TID, Module ID, Value, Min, and Max. Monitor ID (MID) represents
what is being tested. Test ID (TID) represents what specific test is being run.
Min is the minimal allowable test result that will not set a DTC. Value is the
actual test result. Max is the maximum allowable test result that will not set
a DTC.

16

Figure 10-1 Sample Vehicle Info Screen

10 Vehicle Info

The app’s embedded AutoVIN technology displays the vehicle identification
number (VIN), the calibration identification, the calibration verification
number (CVN), vehicle brand, model, year, and other information on the test
vehicle. Tap Vehicle Info to view the detailed vehicle information that is
based on vehicle VIN. If the vehicle VIN is not automatically retrieved, tap
the Input VIN to search or Scan VIN, or choose the vehicle year and model
step by step. All the three tabs are on the top of the Vehicle Info screen.

17

Figure 11-1 Sample Vehicle Status Screen

11 Vehicle Status

The Check Engine Light is also known as the Malfunction Indicator Lamp,
or MIL, and has more information to share than simply being ON or OFF.

Tap Vehicle Status to display the MIL-related information. The information
mainly include, MIL Status (ON or OFF), Run Time Since Engine Start,
Distance with MIL ON, and Distance Since Trouble Code Cleared. These
supported parameters vary by test vehicle.

18

Figure 12-1 Sample Repair Reports Screen

12 Repair Reports

The MaxiAP app automatically saves a repair report for each diagnostic
session. Based on the trouble codes found in the specific vehicle, a repair
report contains the definition of the DTCs (stored, pending, permanent
codes and manufacture-specific codes) and possible causes. A PDF can
also be generated for easy viewing, sharing, and printing.

To create a repair report, tap Read DTCs, tap “I” next to a trouble code on
iOS devices or “>” on Android devices. The repair report is saved under
Saved Reports on the Home screen.

19

Figure 13-1 Sample Live Data Screen

13 Live Data

Tap Live to view the list of available live data. Tap the button to view the
details of a specific live data. The details screen displays the descriptions
and you can change the display mode, unit, and customize range.

When this function is selected, the screen displays the data list for the
selected module. The live data available for any control module vary by
vehicle. The parameters display in the order that they are transmitted by the
ECM, so expect variations by vehicles.

20

Figure 14-1 Sample Register Screen

14 Me

Register

1. Tap the Register button on the Settings screen.

2. Enter the email address, verification code and password on the register
screen. Tap the Verification code button and an email will be sent to
your address.

3. Tap Register to complete the registration.

Log in

After registering the tool, log in with your registered email and password. If
you forget the password, you can tap the Forget password? button to
retrieve it.

21

Figure 14-2 Sample Log in Screen

Online Purchase

Tap Online Purchase to be taken to Autel website, where you can view the
MaxiAP AP100 product page.

Repair Reports

All the repair reports of each diagnostic session are saved here for review.
Please refer to Repair Reports on page 19 for details.

VCI Management

Manages the Bluetooth connection. To connect the Android or iOS device
with the MaxiAP AP100, ensure the device’s Bluetooth is activated. Tap the
Bluetooth name of the MaxiAP AP100 to pair with the device. When the
device is successfully paired and communicating with the MaxiAP AP100,
the LED on the MaxiAP AP100 lights solid blue. Tap Done on the VCI
Management screen to return to the Home Screen. Your MaxiAP AP100 is
now ready.

22

Figure 14-3 Sample VCI Management Screen

User Manual

This option allows you to view the User Manual of MaxiAP AP100. The user
manual contains safety instructions, operation instructions, product
troubleshooting, and service and support information.

Settings

Select the Settings application to open a setup screen to adjust the default
setting and view information about the MaxiAP system. There are five
system settings.

 Device Activate
 Firmware update
 Unit
 Software update
 About

23

Figure 14-4 Sample Settings Screen

Figure 14-5 Sample Device Activate Screen

Device Activate

The MaxiAP AP100 needs to be activated after first logging in. Connect the
device with the MaxiAP AP100 connector and then tap Me>Settings>Device
Activate in the app to activate the device. Please refer to Powering Up on
page 6 for VCI connection details.

24

Figure 14-6 Sample Firmware Update Screen

Firmware Update

This options allows you to update the firmware of the MaxiAP AP100.
Connect the device with the Internet and then tap Me>Settings>Firmware
Update to download new firmware if available.

Unit

This option allows you to adjust the measurement unit for the diagnostic
system. You can tap Imperial or Metric to switch between these two
measurement units.

Software Update

For Android devices, this option allows you to update the software when a
new version is available. For iOS devices, software update is noted in the
Updates section of the App Store app.

25

Figure 14-7 Sample About Screen

About

About displays the following information, current version of the app, Eobd
version, Privacy Policy & Terms of Use. Tap Privacy Policy & Terms of
Use to view detailed information.

26

15 Product Troubleshooting

This chapter describes problems that you may encounter while using the
MaxiAP AP100.

Vehicle Linking Error

A communication error occurs if the MaxiAP AP100 fails to communicate
with the vehicle’s control module when performing diagnostic procedures.

Please do the following check-ups:

 Verify that the ignition is ON.
 Check that the MaxiAP AP100 connector is securely connected to the

vehicle’s DLC.

 Turn the ignition off and wait for about 10 seconds. Turn the ignition

back on and continue the operation.

 Verify the control module is not defective.

27

16 Compliance Information

FCC COMPLIANCE FCC ID: WQ82017MAXIAP

This device complies with Part 15 of the FCC Rules and with RSS-210 of
Industry Canada. Operation is subject to the following two conditions:

1 This device may not cause harmful interference.
2 This device must accept any interference received, including

interference that may cause undesired operation.

WARNING

Changes or modifications not expressly approved by the party responsible
for compliance would void the user’s authority to operate the equipment.

NOTE

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation.

This equipment generates uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures: ⅰ. Reorient or relocate the receiving antenna. ⅱ. Increase the
separation between the equipment and receiver. ⅲ . Connect the
equipment into an outlet on a circuit different from that to which the receiver
is connected. ⅳ. Consult the dealer or an experienced radio/TV technician
for help.

28

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with minimum distance 20cm between the radiator & your body.

RoHS COMPLIANCE

This device is declared to be in compliance with the European RoHS
Directive 2011/65/EU.

CE COMPLIANCE

This product is declared to conform to the essential requirements of the
following Directives and carries the CE mark accordingly:

EMC Directive 2014/30/EU
R&TTE Directive 1999/5/EC
Low Voltage Directive 2014/35/EU

29

17 Warranty and Service

Limited One Year Warranty

Autel Intelligent Technology Corp., Ltd. (the Company) warrants to the
original retail purchaser of this Autel device that should this product or any
part thereof during normal usage and under normal conditions be proven
defective in material or workmanship that results in product failure within
one year from the date of purchase, such defect(s) will be repaired, or
replaced (with new or rebuilt parts) with Proof of Purchase, at the

Company’s option, without charge for parts or labor directly related to the

defect(s).
The Company shall not be liable for any incidental or consequential

damages arising from the use, misuse, or mounting of the device. Some
states do not allow limitation on how long an implied warranty lasts, so the
above limitations may not apply to you.

This warranty does not apply to:

1) Products subjected to abnormal use or conditions, accident,
mishandling, neglect, unauthorized alteration, misuse, improper
installation or repair or improper storage;

2) Products whose mechanical serial number or electronic serial number
has been removed, altered or defaced;

3) Damage from exposure to excessive temperatures or extreme
environmental conditions;

4) Damage resulting from connection to, or use of any accessory or other
product not approved or authorized by the Company;

5) Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts.

6) Products damaged from external causes such as fire, dirt, sand, battery
leakage, blown fuse, theft or improper usage of any electrical source.

30

IMPORTANT

All data on the product may be deleted during the repair process. You
should create a back-up copy of all your data on your product before
shipping it for warranty service.

Service and Support

If you have any questions regarding the product, please contact one of our
offices in your region.

AUTEL NORTH AMERICA

 Phone: 855-AUTEL-US (855-288-3587) Monday-Friday 9am-6pm

EST

 Website: www.autel.com
 Email: [e-mail]
 Address: 175 Central Avenue, Suite 200, Farmingdale, New York,

USA. 11735

AUTEL EUROPE

 Phone: 0049 (0) 61032000522
 Website: www.autel.eu
 Email: [e-mail], [e-mail]
 Address: Robert-Bosch-Strasse 25, 63225, Langen, Germany

AUTEL CHINA HQ

 Phone: [phone]
 Website: www.autel.com
 Email: [e-mail]
 Address: 6th-10th floor, Building B1, Zhiyuan, Xueyuan Road, Xili,

Nanshan, Shenzhen, 518055, China.

AUTEL SOUTH AMERICA

 Phone: [phone]
 Website: www.autel.com/es
 Email: [e-mail], [e-mail]

31

 Address: Office 103, Building 3845, International Business Park,

Veracruz, Panamá Pacífico, Panamá

AUTEL AUSTRALIA

 Phone: [phone]
 Website: www.autel.com.au
 Email: [e-mail]
 Address: 155 Islington Street, Melbourne, Collingwood, VIC

For technical assistance in other markets, please contact your local
distributor.

32