AudioCodes WebRTC Quick Start Guide

Quick Guide

AudioCodes WebRTC Solutions for Enterprises

WebRTC Web Softphone

Version 1.3.0

Quick Guide Contents

Table of Contents

1 Introduction ......................................................................................................... 7

1.1 Targeted Audience ................................................................................................. 7

1.2 Purpose of Document ............................................................................................. 7

2 Getting Started .................................................................................................... 9

2.1 Prerequisites .......................................................................................................... 9

2.1.1 Required Information from Your IT Administrator ...................................................... 9

2.1.2 Connect Your Audio Devices ..................................................................................... 9

2.1.3 Supported Web Browsers .......................................................................................... 9

2.2 Logging into WebRTC Softphone Client ............................................................... 10

3 Softphone Features ........................................................................................... 13

3.1 Genesys Desktop Application ............................................................................... 13

3.2 AudioCodes WebRTC Softphone Client ............................................................... 15

3.2.1 Main Display and Functions in Idle State ................................................................15

3.2.2 Making a Call (Outgoing Calls) ................................................................................17

3.2.3 Answering a Call (Incoming Calls) ...........................................................................19

3.2.4 Softphone Operations During a Call ........................................................................20

3.2.4.1 Conference Call ........................................................................................21

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Quick Guide 4 Document #: LTRT-14116

Quick Guide Notices

Notice

Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes cannot
guarantee accuracy of printed material after the Date Published nor can it accept responsibility
for errors or omissions. Updates to this document can be downloaded from

https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice.

Date Published: December-06-2020

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of
with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our website at

https://www.audiocodes.com/services-support/maintenance-and-support

Stay in the Loop with AudioCodes

Abbreviations and Terminology

Each abbreviation, unless widely used, is spelled out in full when first used.

Document Revision Record

LTRT Description

14111 Initial document release (Ver. 1.1.0).

14112 Updated for client Ver. 1.2.

.

14116 Updated for Ver. 1.3.0

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any
comments (suggestions or errors) regarding this document, please fill out the Documentation
Feedback form on our website at https://online.audiocodes.com/documentation-feedback

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Quick Guide 6 Document #: LTRT-14116

Quick Guide 1. Introduction

1 Introduction

AudioCodes offers a WebRTC-based softphone client that can be used by contact center
agents in a Genesys PureEngage/PureConnect environment. This WebRTC softphone client
is used by agents, in conjunction with Genesys agent desktop applications—such as
Workspace Desktop Edition (WDE) or Workspace Web Edition (WWE) for PureEngage and
Integration Desktop for PureConnect —as their telephony device that enables them to make
and receive calls and perform other telephony functions.

1.1 Targeted Audience

This document is intended for contact center agents.

1.2 Purpose of Document

The purpose of this document is to provide instructions for the agent on how to use the
WebRTC softphone client.

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Quick Guide 8 Document #: LTRT-14116