AudioCodes SmartTAP 360 User Manual

AudioCodes Inc.

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International Headquarters

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SmartTAP™ 360° Recording

Hardware and Software Requirements

Version 5.1

This document describes the hardware and software requirements for installing SmartTAP.

Note: Microsoft rebranded Lync as Skype for Business, therefore when the term

Skype for Business appears in this document, it also applies to Microsoft Lync.

References to Microsoft Teams are explicitly indicated.

1 SmartTAP 360° for Microsoft Teams Requirements

This chapter describes the recommended specifications for SmartTAP 360° Recording solution
for Microsoft Teams.

1.1 SmartTAP 360° Server

 Operating System: Microsoft Windows Server 2016 or Microsoft Windows Server 2019

 SmartTAP 360 server with the specifications below can handle up to 3000 targeted users

and 500 audio call recordings:

• Virtual Machine: Tier=Standard, Instance=DS2 v2 (2 vCPUs, 7 GB RAM, 14

GB Temporary storage)

 SmartTAP 360° server with the specifications below can handle up to 3000 targeted users

and a combination of 500 audio/Desktop Application Sharing (DAS) call recordings.

• Virtual Machine: Tier=Standard, Instance=F8s v2 (8 vCPUs, 16 GB RAM, 64

GB Temporary storage)

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website

AudioCodes Inc.

Tel: [phone] Fax: [phone]

International Headquarters

Tel: [phone] Fax: [phone]

Contact

www.audiocodes.com

1.2 Microsoft Teams BOT Cluster

 Service Fabric Cluster with Silver Durability with a minimum of 5 nodes (for testing or

POCs, Bronze Durability with 1 or 3 nodes can be used). For more information, refer to

Microsoft Service Fabric Cluster.

 Single BOT node with the specifications below can handle up to 40 concurrent DAS calls

or up to 50 concurrent audio calls. For example, the recording of 150 DAS and 150 audio
calls requires 7 nodes:

• Virtual Machine: Tier=Standard, Instance=DS2 V2 (2 vCPUs, 7 GB RAM,

100 GB Temporary storage)

• Windows Server 2016 Datacenter - with Containers

 Additional mandatory Azure resources:

• Load Balancer for BOT Service Fabric Cluster

• Public IP address for the Load Balancer

• Virtual Machine ScaleSet – VMs for BOT Service Fabric Cluster

• Key Vault to store BOT Service Fabric Cluster certificates

• Microsoft Azure Blob Storage

 Optional Azure resources:

• Application Insights to store BOT logs

• App Configuration to store BOT configuration

 SmartTAP 360° for Microsoft Teams availability: SmartTAP 360° for Microsoft Teams

availability is based on Azure Virtual Machines (VM) Service Level Agreement (SLA):

• SmartTAP 360° Server on Azure VM - SLA is 99.9% for one instance and

99.99% can be achieved by deploying the two servers in different
Availability Zones (optionally available at extra cost). Refer to Azure VM

SLA.

• SmartTAP 360° Teams BOT on Azure VM - SLA 99.9%. Refer to Azure VM

SLA.

• SmartTAP 360° Media on Azure BLOB – SLA is 99.9% for Hot tier, and 99%

for Cool Tier. Refer to Azure Blob Storage SLA

• The durability of Azure BLOB using Locally Redundant Storage (LRS) is 11

nines. Refer to Azure Blob Storage Durability

 SmartTAP 360° for Microsoft Teams Backup/Restore: Azure Virtual Machines (VM)

backup/restore procedures are highly recommended.

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website

AudioCodes Inc.

Tel: [phone] Fax: [phone]

International Headquarters

Tel: [phone] Fax: [phone]

Contact

www.audiocodes.com

Note:

• For integrations with third-party applications, a custom specification is

required.

• DAS call recordings are limited to up to two concurrent DAS recording

playbacks or downloads.

2 Requirements for other Integrations

2.1 Server Requirements

The following table lists the maximum available resources for three different SmartTAP server
profiles and for the Media Proxy and Announcement servers.

Server

SmartTAP server (Low
Profile)

SmartTAP server
(Medium Profile)

Specification



2 Core 2.5 GHz

 6 GB Memory
 2 SATA 7200 RPM

HDD*

 PCIe slots FL /

FH2**



6 Cores 2 GHz****

 8 GB Memory
 2 SATA 7200 RPM

HDD*

 PCIe slots FL /

FH2**

Table 1-1: SmartTAP Server

Available Resources

50 resources (audio only)

25 resources when Media Proxy Service is
installed on the same server (audio only)

150 resources

50 resources when Media Proxy Service is
installed on the same server (audio only)

SmartTAP server***
(High Profile)

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873



12 Core 2 GHz****

 14 GB Memory



300 resources

 500 audio resources

 2 SATA 7200 RPM

HDD*

 PCIe slots FL /

FH2**

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website

AudioCodes Inc.

Tel: [phone] Fax: [phone]

International Headquarters

Tel: [phone] Fax: [phone]

Contact

www.audiocodes.com





Server

Media Proxy server***

Specification

 Processor:

Quad Core 2

Available Resources

 300 resources
 500 audio resources

GHz (300
resources)

8 Core 2 GHz

(500 audio
resources)

 8 GB Memory
 SATA 7200 RPM

HDD

Announcement
server***

Quad Core 2 GHz
8 GB Memory
SATA 7200 RPM HDD

300 resources (assuming the announcement
length does not exceed 20% of an average call
length)

Dual Gb NIC

* SmartTAP server requires two dedicated HDDs - one for the Windows OS, SmartTAP

software and DB and another for the recorded media. The media HDD is required for both
local or remote media storage (in the case of remote storage it is used for intermediate
storage of the media). When running the SmartTAP Server in a virtual environment, the HDDs
has to be dedicated and mapped to SmartTAP server VM.

** PCIe Full Length / Full Height slots. The number of slots required is determined by the

number of Analog Stations required to record. Each card can record 24 channels (i.e., 56
Phones will require three PCIe card slots).

*** A group of these servers can be deployed when more than the supported recording

capacity in one server is required. An additional high-end server is required to be deployed for
the Application Server and Database.

**** Higher CPU speed (higher than 2.0 GHz) is recommended to accelerate download and

playback for Video and DAS recorded calls.

Note: When running in a virtual environment, all specification resources listed

in Table 1-1 must be reserved for all SmartTAP servers.

To determine the server specification, calculate the required available resources. The
calculation of the required resources is based on the number of licenses multiplied by one of
the factors specified in the table below.

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website

AudioCodes Inc.

Tel: [phone] Fax: [phone]

International Headquarters

Tel: [phone] Fax: [phone]

Contact

www.audiocodes.com

Table 1-2: License Factors

License Type Factor

Audio Recorder License 1

Video Recorder License 10

Announcement License 1

DAS 5

 Calculate the required number of resources on the SmartTAP server and the Media Proxy

server according to the following formula:

Required Number of Resources = (Number of Audio Recorder Licenses)*(Audio Recorder
License Factor) + (Number of Video Recorder Licenses)*(Video Recorder License Factor) +
(Number of DAS Recorder Licenses)*(DAS Factor)

Choose the SmartTAP server and Media Proxy server with the number of available
resources equal or higher than the required recording resources.

 Calculate the required number of resources on the Announcement server according to

the following formula:

Required Number of Resources = (Number of Announcement Licenses)*(Announcement
License Factor)

 Example 1: 100 Audio Recorder Licenses:

• Required Number of Resources = (100 Audio Recorder Licenses)*(1 Audio

Recorder License Factor) = 100

• Choose Medium Profile SmartTAP server and one Media Proxy server

 Example 2: 30 Video Recorder Licenses:

• Required Number of Resources = (30 Video Recorder Licenses)*(10 Video

Recorder License Factor) = 300

• Choose High Profile SmartTAP server and one Media Proxy server

 Example 3: 50 Audio Recorder Licenses and 20 Video Recorder Licenses:

• Required Number of Resources = (50 Audio Recorder Licenses)*(1 Audio

Recorder License Factor) + (20 Video Recorder Licenses)*(10 Video
Recorder License Factor)= 50 + 200 = 250

• Choose High Profile SmartTAP server and one Media Proxy server

 Example 4: 40 Audio Recorder Licenses:

• Required Number of Resources = (40 Audio Recorder Licenses)*(1 Audio

Recorder License Factor) = 40

• Choose either of the following:

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website

AudioCodes Inc.

Tel: [phone] Fax: [phone]

International Headquarters

Tel: [phone] Fax: [phone]

Contact

www.audiocodes.com

♦ Medium Profile SmartTAP server with Media Proxy service installed on

the SmartTAP server

♦ Low Profile SmartTAP server and separate Media Proxy server

 Example 5: 200 Audio Recorder Licenses with Announcement:

• For SmartTAP server and Media Proxy servers:

♦ Required Number of Resources = (200 Audio Recorder Licenses)*(1

Audio Recorder License Factor) = 200

♦ Choose High Profile SmartTAP server and one Media Proxy server

• For Announcement server:

♦ Required Number of Resources = (200 Announcement Licenses)*(1

Announcement License Factor) = 200

♦ Choose one Announcement server

 Example 6: 50 Audio Recorder Licenses and 50 DAS Recorder Licenses:

• For SmartTAP server and Media Proxy servers:

♦ Required Number of Resources = (50 Audio Recorder Licenses)*(1

Audio Recorder License Factor) + (50 DAS Licenses)*(5 DAS License
Factor) = 300

♦ Choose High Profile SmartTAP server and one Media Proxy server

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website

AudioCodes Inc.

Tel: [phone] Fax: [phone]

International Headquarters

Tel: [phone] Fax: [phone]

Contact

www.audiocodes.com

2.2 Supported Operating Systems

 Microsoft Windows Server 2019

 Microsoft Windows Server 2016

 Microsoft Windows Server 2012 R2

2.3 Supported VM Environments

2.3.1 VMware ESXi

 Version 4.1 and later (IP-based integrations only)

 See the SmartTAP Installation Guide for instructions on how to enable promiscuous

mode required for a SmartTAP system that is monitoring (tapping) the network.

2.3.2 Microsoft Hyper-V

 Microsoft Windows Server 2019

 Microsoft Windows Server 2016

 Microsoft Windows Server 2012 R2

 Microsoft Windows Server 2012 64-bit

Note: Hyper-V does not support promiscuous mode. Do not use in Passive

integration environments.

2.4 Active / Standby Resiliency Configuration (Optional)

AudioCodes supports Microsoft™ Windows Clustering in the failover configuration, which
provides high available service to the SmartTAP application. To support this type of install, the
following is required:

 Two identical Windows servers, which meet the minimum specifications mentioned

above

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website

AudioCodes Inc.

Tel: [phone] Fax: [phone]

International Headquarters

Tel: [phone] Fax: [phone]

Contact

www.audiocodes.com

 A SAN (Storage Area Network) with iSCSI support. The SmartTAP cluster requires at least

two Internet Small Computer System Interface (iSCSI) targets - one for the disk
witness/quorum, and another for the database and shared application data. A 3rd iSCSI
target “Optional” is required for the media storage. SmartTAP should not be configured
to write the media directly to the 3rd media target; instead, it should be set as Media
Transfer Service destination.

3 Windows Updates

 Recommended to disable Automatic Windows updates to prevent unknown side effects.

 Recommended to perform system backup before applying updates.

 AudioCodes only certifies major Service Pack updates.

3.1 Installing Windows Updates

 Schedule a maintenance window. SmartTAP will not be recording during this timeframe.

 Download and install Windows updates.

 Reboot the server even if Windows does not ask you to reboot to finish installing

updates.

 Windows may continue installing updates after the system restarts, which may cause

instability within SmartTAP.

 Once Windows updates are complete, reboot the server again.

200 Cottontail Lane, Suite A101E Somerset,
NJ 08873

1 Hayarden Street, Airport City, Lod 7019900
P.O. Box 255, Ben Gurion Airport, Israel, 70100

www.audiocodes.com/corporate/offices-worldwide

Website