AudioCodes SmartTAP 360 Installation Manual

Installation Guide

AudioCodes SmartTAP™ 360° Live

SmartTAP 360° Live

SmartTAP 360° Live Enterprise Recording
Solution

Version 5.3

Notice

SmartTAP 360° Live | Installation Guide

Notice

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This document is subject to change without notice.

Date Published: March-04-2021

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Abbreviations and Terminology

Microsoft Skype for Business and Microsoft Lync are used interchangeably in this document
unless otherwise specified. References to Microsoft Teams are explicitly indicated.

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Notice

SmartTAP 360° Live | Installation Guide

Related Documentation

Document Name

SmartTAP 360° Live Release Notes

SmartTAP 360° Live Administrator Guide

SmartTAP 360° Live for Microsoft Teams Deployment Guide

Document Revision Record

LTRT Description

27191 Added Sections: Enabling Opus Recording on the SmartTAP 360° Live Media

Server; Configuring Opus in SIPREC; Example for Creating a Self-signed
Certificate; Installing the Application Service; Installing SmartTAP 360° Live
Application Server; Example for Creating a Self-Signed Certificate for CD­SIPREC and SBC Connection (Create a Certificate Signing Request (CSR); Sign
the Certificate at the Certificate Authority (CA); Import Certificate to CD_
SIPRECCertificate Store); Generating Certificates Automatically; Generated
Certificates Manually

Updated Sections:Verify the Target List in Each Call Delivery; Media Delivery
(MD); Configuring Gateway & SBC for SIP Recording; Windows Event Log;
Editing Media Proxy Server Parameters; Step 3-Configuring Announcement
Server (Skype for Business); Active / Standby Resiliency Configuration
(Optional); Microsoft Hyper-V; Supported Microsoft Windows Platforms;
Media Server and Remote Transfer Service with HTTPS; Installation
Prerequisities

27192 Updated figure in Section Skype for Business Recording; Updated table

SmartTAP Server - INBOUND Firewall; Updated table Edge, Mediation or
Conference Server(s) - Outbound Firewall

27193 Added Section: Microsoft Teams Deployment Specifications

Updated Sections:Active / Standby Resiliency Configuration (Optional);
Installing the Remote Transfer Service; Skype for Business Recording Firewall;
Edge, Mediation or Conference Server(s); SmartTAP 360° Live Server (Firewall);
SmartTAP 360° Live Media Proxy Server; Manual Disabling of HTTP

27194 Updated Sections:Update to Microsoft Teams Deployment Specifications

27195 Updated Sections:Server Configurations; Microsoft Teams Deployment

Specifications; Installing the Remote Transfer Service; Media Server;
Distributed SmartTAP 360° Live Firewall; Backup

- 3 -

Notice

SmartTAP 360° Live | Installation Guide

LTRT Description

27196 Added Section: Media Server with HTTPS; Installing CD-Live Component; CD-

Live with HTTPS; Supported Microsoft Integrations

Removed Section "Enabling OPUS Codec Recordings in SmartTAP"

Updated Section:Distributed SmartTAP Firewall; Hardware and Software
Requirements; Call Delivery with HTTPS; Health Monitor with HTTPS; Media
Delivery with HTTPS; Media Server with HTTPS; Installation Wizard ­Distributed Method

Removed Section: Known Issues (Internet Explorer)

27197 Update to the Microsoft Teams Bot Cluster Specifications; correction for

"Standard Load Balancer"

- 4 -

Content

SmartTAP 360° Live | Installation Guide

Table of Contents

1 Hardware and Software Requirements 1

SmartTAP 360° Live for Microsoft Teams Requirements 1

SmartTAP 360° Live Server Specifications 2

Microsoft Teams Bot Cluster Specifications 2

Microsoft Teams Instant Message Service CD-Live Component - Beta version for POC 4

SmartTAP 360° Live for Microsoft Teams Availability 4

SmartTAP 360° Live for Microsoft Teams Backup and Restore 4

SmartTAP SIPRec Deployment in Azure - Minimum Specifications 4
Requirements for Other Integrations 5

Server Configurations 5

Network Adapter Configuration 9

General Configuration 9

VMWare Specific 9

Telephony Integration Hardware 10

Add-On Blades 10

Power Requirements 10

Antivirus Software 10

Windows Defender 10

Supported Microsoft Integrations 11

Supported Microsoft Windows OSS 11

Supported Virtual Machine (VM) Environments 11

VMware ESXi 11

Microsoft Hyper-V 11

Active / Standby Resiliency Configuration (Optional) 11

HTML5 Media Player Browser Support 12

Windows Updates 12

Installing Windows Updates 12

2 SmartTAP 360° Live License Management 14

License File Creation and Installation 14

License File Creation 14

License File Installation and Verification 15

SmartTAP 360° Live Upgrades 15

3 Before Installing SmartTAP 360° Live 17

SmartTAP 360° Live Software Package Contents 17
Installation Prerequisites 17
Installation Wizard Methods 19

All-In-One 19

Distributed 19

Post Installation Actions 19

4 Installation Wizard - All-In-One Method 21

Database Service 23

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Content

SmartTAP 360° Live | Installation Guide

Installing the Application Service 24
Installing the Communication Service 28
Installing the Call Delivery Service 29
Installing the Media Server 31
Installing the Remote Transfer Service 32
Installing CD-Live Component 34
Completing Wizard Installation 38
Post-Installation Integration 39

5 Installation Wizard - Distributed Method 40

Installing SmartTAP Database Server 42

Database Service Configuration 42

Installing SmartTAP 360° Live Application Server 43
Installing SmartTAP Communication Server 43
Installing SmartTAP Media Server 44

Media Server Configuration 45

Network File Server 45

Media Server 49

Installing SmartTAP Call Delivery Server 51

SmartTAP 360° Live File Server Installation 51

Firewall Configuration 52

Domain Controller Configuration 52

6 Uninstalling SmartTAP 360° Live 57

7 Firewall Configuration 59

Skype for Business Recording Firewall 59

Front End Server(s) 59

Edge, Mediation or Conference Server(s) 60

SmartTAP 360° Live Server 61

SmartTAP 360° Live Media Proxy Server 62

SmartTAP 360° Live Announcement Server 62

Automated Firewall Exception Scripts for Windows Firewall 63

Distributed SmartTAP Firewall 63

Application Server (AS) 65

Communications Server (CS) 65

Database Server (DB) 66

File Server (FS) 66

Media Server (MS) 66

Remote Transfer Service (RTS) 66

Call Delivery(CD) 67

Media Delivery (MD) 68

Media Proxy (MP) 68

Announcement Server (AN) 68

Example 69

OVOC Server 69

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Content

SmartTAP 360° Live | Installation Guide

8 Microsoft Skype for Business Deployment 70

Skype for Business Remote Branch Site 71
Before Installing Microsoft Skype for Business Components 73

Annoucement Server-Specific Requirements 74

Firewall Configuration 74

SmartTAP 360° Live Monitoring Service-Specific Requirements 74

Installing Skype for Business Plugin 75

Skype for Business Plugin-Pre-install Setup on ADDomain Controller 75

Skype for Business Plugin Pre-install Setup on each Front End, SBS or SBA 79

Skype for Business Plugin Installation Procedure 88

Installing Call Delivery for Skype for Business (IP-based Recording) 95

Monitoring 97

Edge 102

Firewall Exceptions 104

Configuring Media Proxy for Call Delivery-IP 104

Configuring Call Delivery for Skype for Business 107

Installing Media Proxy Server for Skype for Business 108

Modifying Media Proxy Server Parameters 115

Installing Media Delivery Server for Skype for Business 116
Installing Announcement Server 117

Announcement Server Preinstall of Core Components and Local Replica Configuration Store 118

Announcement Server Software Installation Procedure 122

Annoucement Server-Post Installation Procedures 127

Step 1-Activate Annoucement Services 127

Step 2-Add Annoucement Servers to DNS 128

Step 3-Configuring Announcement Server (Skype for Business) 128

Installing SmartTAP Monitoring Service 129

SmartTAP 360° Live Monitoring Service Installation Procedure 130

Activating the SmartTAP 360° Live Monitoring Service 131

Configuring the SmartTAP Monitoring Service 132

9 Integration Configuration 135

VoIP Port Mirroring 135

Inbound / Outbound 135

Station to Station 135

Call Delivery Install for VoIP (Port Mirror) 136

Additional Configuration for VoIP Port Mirroring 139

Setting Up Monitoring Interfaces 141

Analog Trunk / Radio 142

Call Delivery Install for Analog Recording (Passive Tap) 144

Additional Configuration for Analog Trunk and Radio 146

Activity Detection 149

SmartCONTROL 150

SIP Recording (SIPRec) 151

What is SIPRec? 151

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Content

Session Recording Server (SRS) 152

Session Recording Client (SRC) 152

Configuring Gateway & SBC for SIP Recording 152

Configuring Load Balancing on the SBC Device 153

Configuring Alternative Routing on the SBC 154

Installing SmartTAP 360° Live for SIP Recording 155

Configuring Call Delivery for SIP Recording 156

SmartTAP 360° Live | Installation Guide

Recording Genesys PureCloud Contact Center Calls Locally 157

Configuring Message Manipulation Rules Genesys PureCloud Contact Center Calls 158

Adding SmartTAP to the Genesys PureCloud Contact Center User Interface 160

10 Additional Configuration Options 163

Configuring Digital Signatures 163

Installing the Digital Signatures Property Sheet 163

Configuring LDAP 164

Pre-Requisites 164

Configuring SSO 165
Configuring HTTP/S 165

Disabling HTTP Communications on Application Server (Optional) 165

Automatic Disabling of HTTP 165

Manual Disabling of HTTP 166

Configuring SmartTAP 360° Live Components for HTTPS 167

Communication Server for HTTPS 167

Call Delivery with HTTPS 167

Media-Proxy with HTTPS 168

Announcement Server with HTTPS 169

Remote Transfer Service with HTTPS 169

Health Monitor with HTTPS 170

Media Delivery with HTTPS 170

Media Server with HTTPS 171

CD-Live with HTTPS 171

Configuring Syslog Server Connection 172
Skype for Business Plug-in 172
Location-Based Targeting in SmartTAP 173

Assign a Location Attribute to each Call Delivery Component 173

Create a Location Attribute in the SmartTAP GUI 175

Assign a Location to Each User/Device in the SmartTAP GUI 176

Verify the Target List in Each Call Delivery 178

CD-SIPREC Configuration 179

CD-SIPREC Support in TLS Transport 180

Generating Certificates Automatically 180

Generating Certificates Manually 182

Example for Creating a Self-Signed Certificate for CD-SIPREC and SBC Connection 183

Create a Certificate Signing Request (CSR) 183

Sign the Certificate at the Certificate Authority (CA) 184

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Content

Import Certificate to CD-SIPRECCertificate Store 184

SmartTAP 360° Live | Installation Guide

11 Backup and Restore 186

Prerequisites 186
Backup 187

Call Delivery Service 187

Media Service 188

Media Delivery Service: Installed on Skype for Business Edge, Mediation or Conference
Server 188

Communication Service 188

Application Service 189

Database 189

SmartTAP 360° Live Skype for Business Plug-in (FE, SBS, SBA) 190

SmartTAP 360° Live Announcement Server 190

SmartTAP 360° Live Media Proxy 190

Media 190

System Profile Tool 191

Restore 191

Call Delivery Service 192

Media Service 192

Media Delivery Service 193

Database 193

SmartTAP 360° Live Skype for Business Plug-in (FE, SBS, SBA) 193

Announcement Server 194

Media Proxy 194

Restoring Media 194

12 Troubleshooting 196

How To Validate Port Mirror for Recording Skype for Business Calls 196

Prerequisites 196

Introduction: SmartTAP Recording Concepts 196

SmartTAP 360° Live Processing of Skype for Business Signaling 196

SmartTAP 360° Live Media Processing 197

Procedure 198

Setup Skype for Business Logging 198

Setup Sniffer 199

Capture a Test Call 199

Analysis 200

Locate Test Call in Skype for Business Log 200

Compare Call Information with Sniffer Trace 202

Determine Whether SmartTAP will Record this Call 202

Troubleshooting Skype for Business Plugin Installation 202

Enable the Browser Service 202

Use “net view” to Verify 203

Troubleshoot Skype for Business Recording 203

No Records for the Calls 203

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Content

Calls with No Audio 204

Enabling Promiscuous Mode on VMWare ESXi 204

SmartTAP 360° Live | Installation Guide

13 Configure Microsoft SNMP Service 205

Automatic SNMP Setup 205
Manual SNMP Setup 206

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CHAPTER1 Hardware and Software Requirements

SmartTAP 360° Live | Installation Guide

1 Hardware and Software Requirements

This chapter describes the hardware and software requirements for installing SmartTAP 360°
Live Enterprise Recording Solution including the following:

■ SmartTAP 360° Live for Microsoft Teams Requirements below

■ SmartTAP SIPRec Deployment in Azure - Minimum Specifications on page4

■ Requirements for Other Integrations on page5

■ Windows Updates on page12

SmartTAP 360° Live for Microsoft Teams Requirements

This section describes the recommended specifications for SmartTAP 360° Live Recording solu­tion for Microsoft Teams through the Microsoft policy-based API. SmartTAP 360° Live for
Microsoft Teams can record Voice, Video, Screen Sharing and Instant Messaging for internal,
PSTN and Federated calls.

For details on SmartTAP 360° Live for Microsoft Teams Recording Policy:

https://docs.microsoft.com/en-us/microsoftteams/teams-recording-policy

● For integrations with third-party applications, a custom specification is required.

● Video and Screen Sharing calls playback and download are limited to two

concurrent sessions.

This section includes the following:

■ SmartTAP 360° Live Server Specifications

■ Microsoft Teams Bot Cluster Specifications on the next page

■ Microsoft Teams Instant Message Service CD-Live Component - Beta version for POC on

page4

■ SmartTAP 360° Live for Microsoft Teams Availability on page4

■ SmartTAP 360° Live for Microsoft Teams Backup and Restore on page4

SmartTAP SIPRec integration is supported when using the Teams SBC for recording
PSTN calls. For details, see SmartTAP SIPRec Deployment in Azure - Minimum Spe-

cifications on page4

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CHAPTER1 Hardware and Software Requirements

SmartTAP 360° Live Server Specifications

■ Operating System: Microsoft Windows Server 2016 or Microsoft Windows Server 2019

■ SmartTAP server with the specifications below can handle up to 3000 targeted users and

500 concurrent audio call recordings:

● Virtual Machine: Tier=Standard, Instance=DS2 v2 (2 vCPUs, 7 GB RAM, 14 GB

Temporary storage)

● Virtual Machine: Tier=Standard, Instance=DS3 v2 (4 vCPUs, 14 GB RAM, 28 GB

Temporary storage) - recommended

■ SmartTAP server with the specifications below can handle up to 3000 targeted users and a

combination of 500 concurrent audio, video and screen sharing call recordings.

● Virtual Machine: Tier=Standard, Instance=F8s v2 (8 vCPUs, 16 GB RAM, 64 GB

Temporary storage)

■ SmartTAP server with the specifications below can handle up to 100 targeted users and 20

maximum concurrent audio call recordings. Post recording features for the below machine
specifications are limited to basic playback and download. In case of a maximum recording
levels of 20 concurrent audio calls, the playback and download of recordings may be
delayed or take a longer time to complete. Use the machine for average loads that are not
higher than 10 audio concurrent recordings and for Proof-of-Concepts (POCs).

SmartTAP 360° Live | Installation Guide

● Virtual Machine: B2MS 2 vCPUs, 8 GB RAM

■ An additional managed disk is required for database storage. The size of the disk should

be large enough to hold the media, the estimated size of the media can be calculated
using the SmartTAP storage calculator. In case of temporarily media, make sure the disk
has enough capacity to hold recordings’ media over a time that external storage may not
be accessible (see Server Configurations on page5). The additional managed disk is not
required for POC if the SmartTAP Server’s OS disk has sufficient space to hold the
database. The disk should be a premium SSD managed disk.

● For SmartTAP Server specifications when deployed On-premises other than Azure

cloud, please consult with the SmartTAP support team.

Microsoft Teams Bot Cluster Specifications

Microsoft Teams Bot can be deployed using one of the below options:

■ Azure Service Fabric Cluster: Azure Service Fabric Cluster with Silver Durability with a

minimum of 5 nodes and maximum of 10 nodes (for testing or POCs, Bronze Durability
with 1 or 3 nodes can be used) is required:

● Virtual Machine: Tier=Standard, Instance=DS2 V2 or D2 V2 (2 vCPUs, 7 GB RAM)

● Windows Server 2019 Data Center - with Containers

For more information, refer to Microsoft Service Fabric Cluster.

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CHAPTER1 Hardware and Software Requirements

Table 1-1: Service Fabric Cluster Concurrent Calls Recordings Table

Media in a Call Maximum total Calls per vCPU

Voice 25

SmartTAP 360° Live | Installation Guide

Voice and video

4

(p2p or group calls up to 4 streams)

Voice and screen sharing 15

■ Azure Standalone Cluster: Standalone cluster including one of the VM specifications

below:

● Virtual Machine: Tier=Standard, Instance=DS2 V2 (2 vCPUs, 7 GB RAM)

● Virtual Machine: Tier=Standard, Instance=DS3 v2 (4 vCPUs, 14 GB RAM)

● Virtual Machine: Tier=Standard, Instance=DS4 v2 (8 vCPUs, 28 GB RAM)

Table 1-2: Standalone Cluster Concurrent Calls Recordings Table

Media in a Call Maximum total Calls per vCPU

Voice 40

Voice and video

8

(p2p or group calls up to 4 streams)

Voice and screen sharing 25

■ Additional mandatory Azure resources:

● Deployed in Service Fabric Cluster:

◆ Standard Load Balancer for Bot Service Fabric Cluster

◆ Virtual Machine ScaleSet – VMs for Bot Service Fabric Cluster

● Public IP address for the Standard Load Balancer (for Standard Load Balancer in case of

SFC)

● Key Vault to store Bot Service Fabric Cluster certificates

● Microsoft Azure Blob Storage

■ Optional Azure resources:

● Application Insights to store Bot logs

● App Configuration to store Bot configuration

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CHAPTER1 Hardware and Software Requirements

Microsoft Teams Instant Message Service CD-Live Component - Beta version for POC

■ Installed as a component of the SmartTAP server on Azure (Ds2 V2 2 vCPUs, 7 GB RAM or

higher)

■ Installed as a Standalone VM on Azure (B2MS 2 vCPUs, 8 GB RAM)

CD-Live cannot be installed On-premises.

SmartTAP 360° Live for Microsoft Teams Availability

SmartTAP 360° Live for Microsoft Teams availability is based on Azure Virtual Machines (VM)

Service Level Agreement (SLA):

■ SmartTAP Server on Azure VM - SLA is 99.9% for one instance and 99.99% can be achieved

by deploying the two servers in different Availability Zones (optionally available at extra
cost). Refer to Azure VM SLA.

SmartTAP 360° Live | Installation Guide

■ SmartTAP 360° Teams BOT on Azure VM - SLA 99.9% (99.95% Service Fabric Cluster). Refer

to Azure VM SLA.

■ SmartTAP Media on Azure BLOB – SLA is 99.9% for Hot tier, and 99% for Cool Tier. Refer to

Azure Blob Storage SLA.

■ The durability of Azure Blob using Local Redundant Storage (LRS) is 11 nines. Refer to

Azuire Blob Storage Durability.

SmartTAP 360° Live for Microsoft Teams Backup and Restore

Azure Virtual Machines (VM) backup/restore procedures are highly recommended.

SmartTAP SIPRec Deployment in Azure - Minimum Specifications

SmartTAP SIPRec recording deployment can be used to record Teams PSTN calls that the SBC
or gateway handles.

For deployments other than Azure, see Requirements for Other Integrations on the next
page.

SmartTAP SIPRec server:

■ B2MS: 2 vCPUs, 8 GB RAM: Low-profile for up to 100 users and 20 concurrent audio calls

■ DS2_v2, 2 vCPUs, 7-GB RAM: Low-profile SmartTAP for up to 50 concurrent audio

recordings

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CHAPTER1 Hardware and Software Requirements

■ F4s_v2, 4 vCPUs, 8-GB RAM: Middle-profile SmartTAP for up to 150 concurrent audio

recordings

■ F8s_v2, 8 vCPUs, 16 GB RAM: High-profile SmartTAP 360° for up to 250 concurrent audio

recordings.

■ An additional managed disk is required for database storage. The estimated size of the

required disk can be calculated using the SmartTAP storage calculator (see Server

Configurations below. The additional managed disk is not required for POC if the SmartTAP

Server’s OS disk has sufficient space to hold the database. The disk should be a premium
SSD managed disk.

■ SmartTAP SIPRec availability: SmartTAP SIPRec availability is based on Azure Virtual

Machines (VM) Service Level Agreement (SLA):

● SmartTAP Server on Azure VM - SLA is 99.9% for one instance and 99.99% can be

achieved by deploying the two servers in different Availability Zones (optionally
available at extra cost). Refer to Azure VM SLA

■ SmartTAP SIPRec Backup/Restore: Azure Virtual Machines (VM) backup/restore

procedures are highly recommended.

SmartTAP 360° Live | Installation Guide

Requirements for Other Integrations

This section describes requirements for other integrations including Skype for Business and
Microsoft Lync including:

■ Server Configurations below

■ Network Adapter Configuration on page9

■ Telephony Integration Hardware on page10

■ Antivirus Software on page10

■ Windows Defender on page10

■ Supported Microsoft Integrations on page11

■ Supported Microsoft Windows OSS on page11

■ Supported Virtual Machine (VM) Environments on page11

■ Active / Standby Resiliency Configuration (Optional) on page11

■ HTML5 Media Player Browser Support on page12

Server Configurations

The following table lists the maximum available resources for three different SmartTAP 360°
Live server profiles and for the Media Proxy and Announcement servers.

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CHAPTER1 Hardware and Software Requirements

● Resources refers to Audio, Video, Announcement and Video and Screen Sharing

licenses.

● When SmartTAP 360° Live server is deployed on Microsoft Azure, see SmartTAP

360° Live for Microsoft Teams Requirements on page1

Figure 1-1: SmartTAP 360° Live Server

Server Specification Available Resources

SmartTAP 360° Live | Installation Guide

SmartTAP 360° Live
server (Low Profile)

SmartTAP 360° Live
server (Medium Pro­file)

SmartTAP 360° Live
server*** (High Pro­file)

■ 2 Core 2.5 GHz

■ 6 GB Memory

■ 2 SATA 7200 RPM HDD/SSD*

■ PCIe slots FL / FH2**

■ 6 Cores 2 GHz****

■ 8 GB Memory

■ 2 SATA 7200 RPM HDD/SSD*

■ PCIe slots FL / FH2**

■ 12 Core 2 GHz****

■ 14 GB Memory

■ 2 SATA 7200 RPM HDD/SSD*

■ PCIe slots FL / FH2**

50 resources (audio only)

25 resources when Media
Proxy Service is installed
on the same server (audio
only)

150 resources

50 resources when Media
Proxy Service is installed
on the same server (audio
only)

300 resources

500 audio resources

Media Proxy
server***

■ Quad Core 2 GHz (300

resources)

300 resources

500 audio resources

■ 8 Core 2 GHz (500 audio

resources)

■ 8 GB Memory

■ SATA 7200 RPM HDD/SSD*

Announcement
server***

■ Quad Core 2 GHz

■ 8 GB Memory

300 resources (assuming
the announcement length
does not exceed 20% of an

■ SATA 7200 RPM HDD/SSD*

average call length)

* SmartTAP 360° Live server requires two dedicated HDDs/SSDs - one for the Windows OS,

SmartTAP 360° Live software and DB. The size of the disk should be large enough to hold the
media, the estimated size of the media can be calculated using the SmartTAP storage
calculator. In case of the temporarily media, make sure the disk has enough capacity to hold

- 6 -

CHAPTER1 Hardware and Software Requirements

recordings’ media over a time that external storage may not be accessible. Another disk is
required for the recorded media. The media HDD is required for both local or remote media
storage (in the case of remote storage it is used for intermediate storage of the media). When
running the SmartTAP 360° Live Server in a virtual environment, the HDDs/SSDs has to be
dedicated and mapped to SmartTAP 360° Live server VM.

** PCIe Full Length / Full Height slots. The number of slots required is determined by the

number of Analog Stations required to record. Each card can record 24 channels (i.e., 56
Phones will require three PCIe card slots).

*** A group of these servers can be deployed when more than the supported recording

capacity in one server is required. An additional high-end server is required to be deployed for
the Application Server and Database.

**** Higher CPU speed (higher than 2.0 GHz) is recommended to accelerate download and

playback for Video and Video and Screen Sharing recorded calls.

● When running in a virtual environment, all specification resources in the table

above must be reserved for all servers of SmartTAP 360° Live.

● Dual GB NIC interfaces are required for VoIP Port Mirroring Integration

Configuration (this is not relevant for Skype for Business and SIP Recording)

SmartTAP 360° Live | Installation Guide

To determine the server specification, calculate the required available resources. The
calculation of the required resources is based on the number of licenses multiplied by one of
the factors specified in the table below.

Figure 1-2: License Factors

License Type Factor

Audio Recorder License 1

Video Recorder License 10

Announcement License 1

Video and Screen Sharing 5

■ Calculate the required number of resources on the SmartTAP 360° Live server and the

Media Proxy server according to the following formula:

Required Number of Resources = (Number of Audio Recorder Licenses)*(Audio Recorder
License Factor) + (Number of Video Recorder Licenses)*(Video Recorder License Factor) +
(Number of Video and Screen Sharing Recorder Licenses)*(Video and Screen Sharing
Factor)

Choose the SmartTAP 360° Live server and Media Proxy server with the number of
available resources equal or higher than the required recording resources.

■ Calculate the required number of resources on the Announcement server according to the

following formula:

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CHAPTER1 Hardware and Software Requirements

Required Number of Resources = (Number of Announcement Licenses)*(Announcement
License Factor)

Example 1: 100 Audio Recorder Licenses

■ Required Number of Resources = (100 Audio Recorder Licenses)*(1 Audio Recorder License

Factor) = 100

■ Choose Medium Profile SmartTAP 360° Live server and one Media Proxy server

Example 2: 30 Video Recorder Licenses

■ Required Number of Resources = (30 Video Recorder Licenses)*(10 Video Recorder License

Factor) = 300

■ Choose High Profile SmartTAP 360° Live server and one Media Proxy server

Example 3: 50 Audio Recorder Licenses and 20 Video Recorder Licenses

■ Required Number of Resources = (50 Audio Recorder Licenses)*(1 Audio Recorder License

Factor) + (20 Video Recorder Licenses)*(10 Video Recorder License Factor)= 50 + 200 = 250

SmartTAP 360° Live | Installation Guide

■ Choose High Profile SmartTAP 360° Live server and one Media Proxy server

Example 4: 40 Audio Recorder Licenses

■ Required Number of Resources = (40 Audio Recorder Licenses)*(1 Audio Recorder License

Factor) = 40

■ Choose either of the following:

● Medium Profile SmartTAP 360° Live server with Media Proxy service installed on the

SmartTAP 360° Live server

● Low Profile SmartTAP 360° Live server and separate Media Proxy server

Example 5: 200 Audio Recorder Licenses with Announcement

■ For SmartTAP 360° Live server and Media Proxy servers:

● Required Number of Resources = (200 Audio Recorder Licenses)*(1 Audio Recorder

License Factor) = 200

● Choose High Profile SmartTAP 360° Live server and one Media Proxy server

■ For Announcement server:

● Required Number of Resources = (200 Announcement Licenses)*(1 Announcement

License Factor) = 200

● Choose one Announcement server

Example 6: 50 Audio Recorder Licenses and 50 Video and Screen Sharing Recorder Licenses

■ For SmartTAP 360° Live server and Media Proxy servers:

● Required Number of Resources = (50 Audio Recorder Licenses)*(1 Audio Recorder

License Factor) + (50 Video and Screen Sharing Recorder Licenses)*(5 Video and Screen
Sharing Recorder License Factor) = 300

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CHAPTER1 Hardware and Software Requirements

● Choose High Profile SmartTAP 360° Live server and one Media Proxy server

Network Adapter Configuration

To provide optimal media quality for audio/video (A/V) calls and to cope with unexpected
spikes in traffic and increased usage over time, additional network requirements for SmartTAP
360° Live and MediaProxy servers must be implemented.

General Configuration

■ Increase Network Adapter Resources:

● Receive and Send buffers - increase the allocated resources. For receive-intensive

scenarios, it is recommended to increase the receive buffer value to at least 8 MB.

■ Enable Receive Side Scaling (RSS)

■ Offload Features - disable Offload operations to ease the load on network adapter

■ Suggested Reference:

SmartTAP 360° Live | Installation Guide

● https://technet.microsoft.com/en-us/library/jj574151

VMWare Specific

■ Install VMWare tools

■ Set network interface adapter type to vmxnet3

■ Edit network adapter advanced options:

● Enable "Receive Side Scaling"

● Set "Large Rx Buffer" to at least 8 MB

● Set “Small Rx Buffers” to at least 8MB

● Set “Rx Ring #1/#2 Size” to at least 4MB

● Disable all Offload settings

■ Suggested References:

● https://kb.vmware.com/s/article/2008925

● https://kb.vmware.com/s/article/2039495

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CHAPTER1 Hardware and Software Requirements

Telephony Integration Hardware

Add-On Blades

Table 1-3: Add-On Blades

Interface Description Connector Gender

SmartTAP 360° Live | Installation Guide

Analog

■ Connect male end of 6’ cable to card and female end to in-house wiring.

■ All cards are x1 PCI 3.0 compliant. The cards will also function in x4, x8, x16 and Gen 2.0 PCI

Express slots.

■ 24 channel PCIe Full Length Full Height

Card

■ 6’ 180 degree Male to 90 degree female

cable included

RJ21x Female

Power Requirements

Table 1-4: Power Requirements

Interface +3.3Vdc +5Vdc -12Vdc +12Vdc Watts

Analog 2.3A n/a n/a n/a 7.6W

■ Ensure the Power Supply is adequate to support ALL the devices installed in the server not

just the Add-On Blades.

Antivirus Software

■ No virus software is included with SmartTAP

■ No specific virus software is tested or certified

■ If installed, do not scan the following folders and contents to prevent performance

impact.

■ Media path: (i.e., Local D:\Media, SAN or NAS)

■ …\Ai-Logix\

■ ...\AudioCodes\

■ ...\MySQL\

Windows Defender

■ It is similar to Virus software. Please disable scanning same file types and folders.

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CHAPTER1 Hardware and Software Requirements

Supported Microsoft Integrations

■ Microsoft Lync Server 2013

■ Skype for Business 2015

■ Skype for Business 2019

■ Microsoft Teams

Supported Microsoft Windows OSS

■ Microsoft Windows Server 2019

■ Microsoft Windows Server 2016

■ Microsoft Windows Server 2012 R2

Supported Virtual Machine (VM) Environments

VMware ESXi

SmartTAP 360° Live | Installation Guide

■ Version 4.1 and higher (IP-based integrations only)

■ See Enabling Promiscuous Mode on VMWare ESXi on page204 for instructions on how to

enable promiscuous mode required for a SmartTAP 360° Live system that is monitoring
(tapping) the network.

Microsoft Hyper-V

■ Microsoft Windows Server 2019

■ Microsoft Windows Server 2016

■ Microsoft Windows Server 2012 R2

■ Microsoft Windows Server 2012 64bit

Hyper-V does not support promiscuous mode. Do not use in Passive integration
environments.

Active / Standby Resiliency Configuration (Optional)

AudioCodes supports Microsoft Windows Clustering in the failover configuration, which
provides high available service to the SmartTAP application. To support this type of install, the
following is required:

■ Two identical Windows servers which meet the minimum specifications mentioned above.

■ A SAN (Storage Area Network) with iSCSI support. The SmartTAP cluster requires at least 2

Internet Small Computer System Interface (iSCSI) targets - one for the disk
witness/quorum, and another for the DB and shared application data. A 3rdiSCSI target

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CHAPTER1 Hardware and Software Requirements

“Optional” is required for the media storage. SmartTAP should not be configured to write
the media directly to the 3rdmedia target; instead, it should be set as Media Transfer
Service destination.

HTML5 Media Player Browser Support

The following table describes the SmartTAP HTML5 player functionality support for web
browsers.

The following table describes the supported browser features for each Player function.

Table 1-5: HTML5 Media Player Browser Support

SmartTAP

HTML5 Player

function

Playback Canvas 2D graphics, AudioElement with MP3 or WebM/Opus support

SmartTAP 360° Live | Installation Guide

Browser Features

Wave form
rendering

Stereo wave
form rendering

Streaming Canvas 2D graphics, AudioElement/Media Source Extensions with MP3

The web browser has to support the media framework (browser feature) that SmartTAP
utilizes for streaming media as well as for rendering the audio wave forms as described
in the table above.

Canvas 2D graphics, AudioElement/ Media Source Extensions with MP3
or WebM/Opus support, Web Audio API

Canvas 2D graphics, AudioElement/Media Source Extensions with MP3
support, Web Audio API

or WebM with VP8 and Opus support, Web Audio API, Readable
streams

Windows Updates

■ It is recommended to disable Automatic Windows Updates to prevent unknown side

effects.

■ AudioCodes only certifies major version Service Pack updates.

Before applying Windows updates, ensure that a system backup is performed.

Installing Windows Updates

■ Schedule a maintenance window. SmartTAPdoes not record during this timeframe.

■ Download and install Windows updates.

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CHAPTER1 Hardware and Software Requirements

■ Reboot the server, even if Windows does not ask you to reboot to finish installing

updates.

■ Windows may continue installing updates after the system restart which may cause

instability within SmartTAP.

■ Once the Windows updates are complete, reboot the server again.

SmartTAP 360° Live | Installation Guide

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CHAPTER2 SmartTAP 360° Live License Management

SmartTAP 360° Live | Installation Guide

2 SmartTAP 360° Live License Management

This chapter describes how to calculate the required SmartTAP 360° Live licenses according to
system specifications.

License File Creation and Installation

This section describes how to collect the files that are required for SmartTAP license creation
and how to install the license files on the target system. This process applies to SmartTAP 4.0.0
and above.

Figure 2-1: License Generator

License File Creation

Two SmartTAP components require licensing: Call Delivery-IP and Call Delivery-SIPREC. Call
Delivery-AES, which is no longer supported, also requires licensing. When Call Delivery is
installed, it installs a program “GetSystemIdentifier.exe” in the installation directory. This
program is automatically run and generates a file called “System-[MachineName].dat”, which
can be found in the installation directory. This file must be retrieved and sent to AudioCodes
to create a license file that is keyed to the customer’s hardware.

The default installation directory is found here: C:\Program Files

(x86)\AudioCodes\SmartTAP\CD-xx

where xx represents which type of Call Delivery is installed.

If the customer’s installation environment changes significantly, it may affect the
validation of the license file. If it becomes necessary to generate a new license file, the
“GetSystemIdentifer.exe” program can generate a new “System.dat” file simply by
double-clicking on the program. No other action is required.

Once the “System.dat” file is delivered to AudioCodes, an authorized employee will create a
license file using the purchased license counts from the Purchase Order.

A license file must be generated for each copy of each type of Call Delivery that supports
licensing. For example, if the customer requires both CD-IP and CD-SIPREC for their SmartTAP

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CHAPTER2 SmartTAP 360° Live License Management

recorder, two license files must be generated. If the customer has 3 sites, each with a copy of
Call Delivery-IP installed, then each of the three will require a separate license file.

License File Installation and Verification

Once a license file is generated, it is installed in the Call Delivery installation directory . This is
the same location as the “System.dat” file. The default installation directory location is:

C:\Program Files (x86)\AudioCodes\SmartTAP\CD-xx

where xx represents the type of Call Delivery installed.

If there are multiple license files, it is important that each one is installed in the location
of its corresponding “System.dat” file. There is a one-to-one relationship between
“System.dat” and “license.lic”.

The license file must be named “license.lic”. If it has been renamed to help clarify to which
system it belongs, the name must be changed back to “license.lic” before Call Delivery can load
it.

SmartTAP 360° Live | Installation Guide

Call Delivery must be restarted after the license file has been copied into the installation
directory. From this moment, the license will take effect (if it has been generated correctly).

To verify the contents of the license file,refer to “Managing Licenses” in the SmartTAP 360° Live

Administrator Guide . The “Licenses” page under the “System” tab in the SmartTAP User

Interface display the license quantities and meta-data for each license file that is active in the
system. If the Customer Name is reported as “Demo”, then this indicates that the license has
not taken effect.

SmartTAP 360° Live Upgrades

In general, SmartTAP 360° Live components are designed to be backward compatible regarding
license files. Therefore, when performing an upgrade from one SmartTAP 360° Live version to
another, it is generally not necessary to make any licensing changes with the following
exceptions:

■ If you are moving any licensed component (like Call Delivery) to another server or virtual

machine, you will need to collect a new system.dat file and regenerate the license file. This
might occur if you are changing the type of recording solution or the type of PBX being
recorded.

■ When adding one or more additional RDDs (Remote Data Delivery) as part of the upgrade,

treat the additional RDD(s) as new installations and generate license files as described for
new installations.

Prior to SmartTAP 360° Live 4.0, Call Delivery was licensed through SmartWORKS Service. For
such systems, the license file was stored in the SmartWORKS installation directory. During the
upgrade, the license file is automatically copied into the Call Delivery installation directory with

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CHAPTER2 SmartTAP 360° Live License Management

no changes, and Call Delivery will function as it did prior to the upgrade. There is no
intervention required in this case. License files located in the SmartWORKS installation
directory for SmartTAP 360° Live 4.0 and higher are ignored.

A special case occurs if the upgrade involves a SmartTAP 360° Live solution that includes Media
Delivery from a version prior to version 4.0. Before SmartTAP 360° Live 4.0, Media Delivery
relied on SmartWORKS Service, which required a license file. Beginning with SmartTAP 360° Live

4.0, Media Delivery no longer uses SmartWORKS Service and does not require a license file.
Media Delivery will ignore a license file if one is present. Its behavior is controlled by the
licenses residing with Call Delivery-IP. A new license file must be generated for CD-IP with
sufficient licenses for all of the Media Delivery components to which it communicates. The
exact license counts will depend on the customer’s existing solution.

Figure 2-2: SmartTAP 360° Live Upgrades

SmartTAP 360° Live | Installation Guide

For upgrades of CD- SIPREC prior to SmartTAP 360° Live 4.0, a new license file must be
generated according to the license quantities originally purchased by the customer. This is
done in the same manner as for the CD-IP, which is described above.

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CHAPTER3 Before Installing SmartTAP 360° Live

SmartTAP 360° Live | Installation Guide

3 Before Installing SmartTAP 360° Live

This chapter describes important information that you should note prior to installing
SmartTAP 360° Live.

SmartTAP 360° Live Software Package Contents

The installation package must be copied to a directory on the server where the SmartTAP 360°
Live software is to be installed.

Figure 3-1: Package Contents (Root Folder)

Contents Description

Microsoft Lync and Skype
for Business

REST API Documentation Contains web based reference material for REST API

RESTApiWrapperLibrary Contains C# library and web based reference. Use instead of

Suite Describes the main SmartTAP 360° Live installation package

Tools Contains various utilities for installing and troubleshooting

SmartTAP 360° Live
Release Notes.pdf

SmartTAP 360° Live
InstallationGuide.pdf

Includes Microsoft Lync 2013, and Skype-for-Business plugin
installers for Front End Server or SBA

native REST

folder

SmartTAP 360° Live

Describes the new features, issues resolved and any known
issues for the SmartTAP 360° Live software release.

Defines the Installation setup for the SmartTAP 360° Live
software.

Installation Prerequisites

Before running the installation wizard, the following prerequisites must be met:

For each machine with a Database or Communication Server installed, there must
have at least 12 GB on the drive where "mysql" is installed. View the installation path
for "mysql" by opening the Services window and viewing the executable path.

■ Base Windows 64 bit operating system installation complete without any additional

software or features enabled

■ Specific SmartTAP 360° Live hardware must be plugged into the server

■ “Optional” PCI cards for Analog Station recording

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CHAPTER3 Before Installing SmartTAP 360° Live

■ Specific SmartTAP 360° Live network tapping hardware/software must be setup:

● Depending upon the integration method, Port SPAN/Port Mirror configured and cable

with spanned/mirrored traffic connected to the NIC(s) ports that will be recording

● “Optional” PCI card with cabling connected to the tapping hardware on the customer

premises

■ Host Server Microsoft SNMP Agent must be installed on the Storage server if different from

the SmartTAP server for storage statistics and on the servers in branches (RDD) for system
health presentation (for more information, see Configure Microsoft SNMP Service on

page205 below).

■ Ensure that the Windows PowerShell script execution policy is set as follows on all of the

servers where SmartTAP 360° Live components are installed:

● Group Policy “Unrestricted”

● If Group Policy is not defined, the execution policy of the logged CurrentUser or

LocalMachine should be either Unrestricted or RemoteSigned .

SmartTAP 360° Live | Installation Guide

● To check the execution policy, run the following command:

PS> Get-ExecutionPolicy -list

● To change the execution policy, you can run the following commands:

PS> Set-ExecutionPolicy -scope CurrentUser Unrestricted

PS> Set-ExecutionPolicy Unrestricted

PS> Set-ExecutionPolicy -scope LocalMachine Unrestricted

If the permissions are insufficient, the following message is displayed during the
installation:

Figure 3-2: PowerShell Script Execution Policy

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CHAPTER3 Before Installing SmartTAP 360° Live

■ Do one of the following:

a. If you are sure that you have set the correct execution policy, click Yes to continue.

b. If you would like to test your policy settings, click No and restart the installation.

Installation Wizard Methods

The installation package is divided into multiple elements and typically installed on one server;
however, can be installed on multiple servers depending upon customer requirements. An
Installation Wizard is provided to install SmartTAP 360° Live with one of these configuration as
follows:

■ All-In-One installation for a Single server installation platform

■ Distributed installation for a Multi-server installation platform

All-In-One

This method installs the following default SmartTAP components in a single Wizard process,
including recording and integration components. For more information, proceed to Chapter

Installation Wizard - All-In- One Method on page21 (recording components and Chapter
Integration Configuration on page135 (integration components).

SmartTAP 360° Live | Installation Guide

Distributed

The Distributed method allows you to perform Stand- alone installations of the separate
installation components. You may wish to use a Distributed installation for any of the
following reasons:

■ If you need to add/remove a specific component

■ If you need to setup survivable recording at SBA location (SmartTAP RDD)

■ If you need to install SmartTAP Media Proxy or Announcement Server for Skype for

Business.

■ If some SmartTAP elements will reside on different servers.

■ If you are installing Analog Station Integration.

■ If you are installing SIPRec.

This installation method assumes that each SmartTAP component will be installed on a
separate physical or virtual server.

■ Proceed to Chapter Installation Wizard - Distributed Method on page40.

Post Installation Actions

After you have successfully installed SmartTAP 360° Live using one of the methods described
above, there are additional actions required to fully setup the SmartTAP 360° Live network.

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CHAPTER3 Before Installing SmartTAP 360° Live

■ Configure Firewall rules: The deployment of the SmartTAP 360° Live servers may have to

comply with customer security policies, which require the implementation of firewall rules.
You need to configure these rules in the Enterprise. See Chapter Firewall Configuration on

page59.

■ Integrate SmartTAP 360° Live with other network components:

● Skype for Business (see Microsoft Skype for Business Deployment on page70)

● SIPRec (see Section)SIP Recording (SIPRec) on page151

● Analog trunk/radio (see Analog Trunk / Radio on page142

■ VoIP Port Mirroring to receive the unencrypted Signaling and RTP from different IP PBX

station side-tapping configurations using a mirror port or network tap appliance (see VoIP

Port Mirroring on page135

■ Additional Configuration options:

● Configuration Digital Signatures (see Configuring Digital Signatures on page163 )

● Configuring LDAP (see Configuring LDAP on page164 )

SmartTAP 360° Live | Installation Guide

● Configuring SSO (see Configuring SSO on page165)

● Configuring HTTP/S (see Configuring HTTP/S on page165)

■ At the end of a clean installation, upgrade or maintenance update, the installer process

goes to the "PostInstallation" folder, scans the files with the extensions exe,bat and
ps1and runs each one of them in alphabetical order. AS host.properties automatically
includes multicast IP addresses in _PostInstallation folder.

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