AudioCodes OVOC Installation Manual

Installation, Operation and Maintenance Manual

AudioCodes One Voice Operations Center

OVOC

Installation, Operation and Maintenance

Version 7.8

Notice

OVOC | IOM

Notice

Information contained in this document is believed to be accurate and reliable at the time
of printing. However, due to ongoing product improvements and revisions, AudioCodes
cannot guarantee accuracy of printed material after the Date Published nor can it accept
responsibility for errors or omissions. Updates to this document can be downloaded from

https://www.audiocodes.com/library/technical-documents.

This document is subject to change without notice.

Date Published: February-04-2021

WEEE EU Directive

Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of
with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support

Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our website at

https://www.audiocodes.com/services-support/maintenance-and-support.

Documentation Feedback

AudioCodes continually strives to produce high quality documentation. If you have any
comments (suggestions or errors) regarding this document, please fill out the Documentation
Feedback form on our website at https://online.audiocodes.com/documentation-feedback.

Stay in the Loop with AudioCodes

Related Documentation

Document Name

Mediant 500 MSBR User's Manual

Mediant 500L MSBR User's Manual

Mediant 500L Gateway and E-SBC User's Manual

- ii -

Notice

OVOC | IOM

Document Name

Mediant 800B Gateway and E-SBC User’s Manual

Mediant 800B MSBR User’s Manual

Mediant 1000B Gateway and E-SBC User’s Manual

Mediant 1000B MSBR User’s Manual

Mediant 2600 E-SBC User's Manual

Mediant 3000 User’s Manual

Mediant 4000 SBC User's Manual

Mediant 9000 SBC User's Manual

Mediant Software SBC User's Manual

Migration from EMS and SEM Ver. 7.2 to One Voice Operations Center

One Voice Operations Center IOM Manual

One Voice Operations Center Product Description

One Voice Operations Center User’s Manual

Device Manager Pro Administrator's Manual

One Voice Operations Center Alarms Monitoring Guide

One Voice Operations Center Performance Monitoring Guide

One Voice Operations Center Security Guidelines

One Voice Operations Center Integration with Northbound Interfaces

Device Manager for Third-Party Vendor Products Administrator's Manual

Device Manager Agent Installation and Configuration Guide

ARM User’s Manual

- iii -

Notice

OVOC | IOM

Document Revision Record

LTRT Description

94172 Updated Sections: Managed VoIP Equipment; OVOC Server Requirements;

Installing OVOCon Dedicated Hardware; Upgrading OVOC Server on
Dedicated Hardware; OVOC Server Restore; OVOCServer Platform; Viewing
Process Statuses; Deploying OVOC Image with VMware vSphere Hypervisor
(ESXi); Supplementary Security Procedures; Internet Explorer; Configuring
OVOC as the Email Server on Microsoft Azure

New Sections: Connecting Mediant Cloud Edition (CE) SBC Devices in Azure
Deployment; Configuration Restore; Full Restore; OVOC Cloud Architecture;
Configuring Firewall for Cloud Architecture; Cassandra Password; Virtual
Appliance and Cloud Options

Removed Section:Disable Statistical Report Web page Secured
Communication

94173 Updated Sections:OVOC Server Requirements; Performance and Data

Storage; OVOC Software Deliverables; Starting and stopping Web servers;
Viewing Process Statuses; Viewing General Information; Application
Maintenance; License; HTTP Security Settings; Configuring the Firewall;
Firewall Configuration Schema; OVOCServer Users; Step 2:Configuring the
OVOCServer (OVOC Server Manager) on Azure Cloud; Upgrade procedures
for DVDand ISOfile on Dedicated machine; Upgrade procedure for Virtual
machine; Configuring RAID-0; NTPand Clock Settings

Added Sections:Analytics API; Upgrading the OVOCServer on Cloud
Platforms

94174 Correction to the OVOC Server Requirements table

94175 Added Sections: Configuring the Virtual Machine on AWS; Configuring the

OVOC Server on AWS; Configuring Mediant Cloud Edition (CE) Devices on
AWS; Deploying Devices Behind a NAT; Configuring Firewall for NAT
Deployment

Updated Sections: NTP; NAT (Configuring OVOC Server with Public IP Address);
Installing OVOCServer on Cloud-based platforms; Upgrading the OVOC
Server on Amazon AWS and Microsoft Azure (removed step for OVOC
IPaddress configuration); Upgrading OVOC Server on VMware and Microsoft
Hyper-V Virtual Machines (removed step for OVOC IPaddress configuration);
Configuring RAID-0 (divided into two procedures)

94176 Added Sections:Specifications for Service Provider Cluster Mode; Service

Provider Cluster Mode; Viewing Process Statuses in Service Provider Cluster
Mode; Viewing General Information in Service Provider Cluster Mode;
Configuring Firewall for Service Provider Cluster Mode; Deploying OVOC

- iv -

Notice

OVOC | IOM

LTRT Description

Image with VMware vSphere Hypervisor (ESXi) in Service Provider Cluster; ;
Step 2-1 Run the VQM Server Upgrade Script; Step 2-2 Run the PM Server
Upgrade Script; Configuring AWS SES Service; Self-signed certificates
(Microsoft Edge); Start and Restart in Service Provider Cluster Mode

Updated Sections:Managing VoIPEquipment; OVOC Server Requirements;
Standard Capacities; OVOC Software Deliverables; Launching Public OVOC
Image on Amazon Web Services (AWS); DVD2: Oracle DB Installation; DVD3:
OVOC Server Application Installation; Installing OVOCon VMware Version 6.5;
Deploying OVOC Image with VMware vSphere Hypervisor (ESXi); Connecting
OVOC Server to Network on VMware; Upgrading OVOC Server on Amazon
AWS and Microsoft Azure; Upgrading OVOC Server on VMware and Microsoft
Hyper-V Virtual Machines; Connecting to OVOC Server on VMware; Step 2:
Run the OVOC Server (Management Server) Upgrade Script; Upgrading the
OVOC Server-DVD; Upgrading the OVOC Server using an ISO File; OVOC
Server Backup Processes; Full Restore; 19 Viewing Process Statuses; Viewing
General Information; Collecting Logs; Server IP Address; OVOC Voice Quality
Package SBC Communication Server Manager option text updated from SEM­AudioCodes Device Communication

94177 Added Section:Connecting Mediant Cloud (CE) Devices to OVOC with Internal

IP

Updated Section:Specifications for Service Provider Cluster Mode; OVOC
Software Deliverables; Deploying OVOC Image with VMware vSphere
Hypervisor (ESXi) in Service Provider Cluster; Configuring OVOC Cloud
Architecture mode; Specifications for Service Provider Cluster mode;
Configuring Mediant CE Communication Settings Using Web Interface (AWS);
Creating OVOC Virtual Machine on Azure; Configuring Mediant CE OVOC
Public IP Connection Settings using Web Interface; OVOC Server Backup
Processes; OVOC Server Restore

94178 Added Section:Managing Device Connection

Updated Section: Install VQM Server; Install PM Server; Deploying OVOC
Image with VMware vSphere Hypervisor (ESXi)

- v -

Content

OVOC | IOM

Table of Contents

1 Overview 1

Part I 2

Pre-installation Information 2

2 Managed VoIP Equipment 3

3 Hardware and Software Specifications 8

OVOC Server Requirements 8
Specifications for Service Provider Cluster Mode 9
OVOC Client Requirements 11
Bandwidth Requirements 12

OVOC Bandwidth Requirements 12

Voice Quality Bandwidth Requirements 12

Standard Capacities 13
Skype for Business Monitoring SQL Server Prerequisites 16

4 OVOC Software Deliverables 18

Part II 20

OVOC Server Installation 20

5 Files Verification 21

Windows 21
Linux 21
OVOC Server Users 21

6 Installing OVOC Server on Virtual Machines on Cloud-based Platforms 23

Launching Public OVOCImage on Amazon Web Services (AWS) 23

Step 1 Launching Public Image on AWS 23

Step 2 Connecting Mediant Cloud Edition (CE) SBC Devices on AWS 28

Step 2-1 Configuring the OVOC Server (OVOC Server Manager) on AWS 29

Step 2-2 Configuring Mediant Cloud Edition (CE) SBC Devices on AWS 30

Step 3 Configuring AWS SES Service 32

Creating OVOC Virtual Machine on Microsoft Azure 34

Step 1:Creating Virtual Machine on Azure 35

Step 2:Configuring OVOC as the Email Server on Microsoft Azure 41

Step 2-1:Configuring OVOC as the Email Server on Microsoft Azure using Microsoft Office
365 41

Step 2-2 Configuring OVOC as the Email Server on Microsoft Azure using SMTP Relay 43

Step 3 Connecting Mediant Cloud Edition (CE) Devices 46

Option 1:Connecting Mediant Cloud Edition (CE) SBC Devices to OVOCon Azure using
Public IPAddress 46

Configuring Mediant CE SNMPPublic IP Connection using Stack Manager 48

Configuring Mediant CE OVOC Public IP Connection Settings using Web Interface 48

Option 2 Connecting Mediant Cloud Edition (CE) Devices to OVOC on Azure using Internal

49

- vi -

Content

IP Address

Configuring Mediant CE SNMP Internal IP Connection with OVOC using Stack
Manager 51

Configuring Mediant CE OVOC Internal IP Connection Settings using Web Interface 52

OVOC | IOM

7 Installing OVOCServer on VMware Virtual Machine 54

Deploying OVOC Image with VMware vSphere Hypervisor (ESXi) 54

Deploying OVOC Image with VMware vSphere Hypervisor (ESXi) in Service Provider Cluster 56

Step 1 Upgrade Existing Virtual Machine 56

Step 2 Install Service Provider Cluster on Management Server 58

Step 3 Install VQM Server 59

Step 4 Install PM Server 59

Configuring the Virtual Machine Hardware Settings 60

Configuring OVOC Virtual Machines (VMs) in a VMware Cluster 61

VMware Cluster Site Requirements 61

Cluster Host Node Failure on VMware 64

Connecting OVOC Server to Network on VMware 65

8 Installing OVOC Server on Microsoft Hyper-V Virtual Machine 68

Configuring the Virtual Machine Hardware Settings 73

Expanding Disk Capacity 75

Changing MAC Addresses from 'Dynamic' to 'Static' 80
Configuring OVOC Virtual Machines in a Microsoft Hyper-V Cluster 81

Hyper-V Cluster Site Requirements 81

Add the OVOC VM in Failover Cluster Manager 82

Cluster Host Node Failure on Hyper-V 84

Connecting OVOC Server to Network on HyperV 84

9 Installing OVOC Server on Dedicated Hardware 87

DVD1: Linux CentOS 87

Installing DVD1 without a CD-ROM 90

DVD2: Oracle DB Installation 95
DVD3: OVOC Server Application Installation 97

10 Managing Device Connections 101

Establishing OVOC-Devices Connections 101

Configure OVOC Server with Public or NATIP Address 102

Establishing Devices - OVOC Connections 102

Automatic Detection 103

Configure OVOC Cloud Architecture Mode 103

Before Enabling Cloud Architecture Mode 104

Configuring Cloud Architecture Mode 105

Part III 106

OVOC Server Upgrade 106

11 Upgrading OVOC Server on Amazon AWSand Microsoft Azure 107

- vii -

Content

OVOC | IOM

12 Upgrading OVOC Server on VMware and Microsoft Hyper-V Virtual
Machines 110

Step 1: Setup the Virtual Machine 110

Setting up VMware Platform for Upgrade 110

Setting up Using VMware Remote Console Application (VMRC) 114

Setting up Using VMware Server Host for Upgrade 116

Setting Up Microsoft Hyper-V Platform for Upgrade 117

Step 2: Run the Server Upgrade Script 123

Option 1:Standard Upgrade Script 123

Option 2: Service Provider Cluster Upgrade Scripts 125

Upgrade Management Server 126

Upgrade VQM Server 128

Upgrade PM Server 130

Step 3: Connect the OVOC Server to Network 132

Connecting to OVOC Server on VMware 132

Connecting to OVOCServer on Hyper-V 133

13 Upgrading OVOC Server on Dedicated Hardware 135

Upgrading the OVOC Server-DVD 135
Upgrading the OVOC Server using an ISO File 137

14 Installation and Upgrade Troubleshooting of the Operational
Environment 140

Part IV 143

OVOC Server Machine Backup and Restore 143

15 OVOC Server Backup Processes 144

Change Schedule Backup Time 145

16 OVOC Server Restore 146

Configuration Restore 146
Full Restore 148

Part V 150

OVOC Server Manager 150

17 Getting Started 151

Connecting to the OVOC Server Manager 151

Using the OVOC Server Manager 152

OVOC Server Manager Menu Options Summary 152

18 Viewing Process Statuses 157

Viewing Process Statuses in Service Provider Cluster Mode 158

19 Viewing General Information 162

Viewing General Information in Service Provider Cluster Mode 164

20 Collecting Logs 166

- viii -

Content

OVOC | IOM

21 Application Maintenance 168

Start or Restart the Application 168

Start and Restart in Service Provider Cluster Mode 169

Stop the Application 170
Web Servers 170
Change Schedule Backup Time 171
License 171

OVOC License 172

Analytics API 175
Service Provider Cluster 176

Remove PMor VQMServer from Cluster 178

Force Remove PMor VQMServer from Cluster 179

Synchronize Cluster Node Servers 180

Shutdown the OVOC Server Machine 181
Reboot the OVOC Server Machine 181

22 Network Configuration 182

Server IP Address 183
Ethernet Interfaces 184

OVOC Client Login on all OVOC Server Network Interfaces 184

Add Interface 186

Remove Interface 187

Modify Interface 187

Ethernet Redundancy 188

Add Redundant Interface 189

Remove Ethernet Redundancy 190

Modify Redundant Interface 191

DNS Client 192
Static Routes 193
Proxy Settings 194
SNMP Agent 195

SNMP Agent Listening Port 196

Linux System Trap Forwarding Configuration 197

Server SNMPv3 Engine ID 197

23 NTP & Clock Settings 199

NTP 199

Stopping and Starting the NTP Server 201

Restrict Access to NTP Clients 202

Activate DDoS Protection 202

Authorizing Subnets to Connect to OVOC NTP 202

Timezone Settings 202
Date and Time Settings 204

25 Security 205

- ix -

Content

OVOC | IOM

OVOC User 206
SSH 206

SSH Log Level 207

SSH Banner 207

SSH on Ethernet Interfaces 208

Add SSH to All Ethernet Interfaces 209

Add SSH to Ethernet Interface 209

Remove SSH from Ethernet Interface 209

Enable/Disable SSH Password Authentication 210

Enable SSH IgnoreUserKnownHosts Parameter 210

SSH Allowed Hosts 211

Allow ALL Hosts 211

Deny ALL Hosts 212

Add Hosts to Allowed Hosts 212

Remove Host/Subnet from Allowed Hosts 213

Oracle DB Password 214
Cassandra Password 214
OS Users Passwords 215

General Password Settings 215

Operating System User Security Extensions 216

File Integrity Checker 218
Software Integrity Checker (AIDE) and Pre-linking 219
USB Storage 219
Network Options 220
Auditd Options 221
HTTPS SSL TLS Security 221

Server Certificates Update 222

OVOC Voice Quality Package - SBC Communication 227

HTTPSecurity Settings 228

TLS Version 1.0 229

TLS Version 1.1 229

Show Allowed SSL Cipher Suites 230

Edit SSL Cipher Suites Configuration String 230

Restore SSL Cipher Suites Configuration Default 231

Manage HTTP Service Port (80) 231

Manage IPPFiles Service Port (8080) 231

Manage IPPs HTTP Port (8081) 232

Manage IPPs HTTPS Port (8082) 232

OVOC Rest (Port 911) 232

Floating License (Port 912) 232

OVOC WebSocket (Port 915) 233

SBC HTTPS Authentication Mode 233

Enable Device Manager Pro and NBIF Web Pages Secured Communication 234

Change HTTP/S Authentication Password for NBIF Directory 234

- x -

Content

OVOC | IOM

26 Diagnostics 236

Server Syslog Configuration 236
Devices Syslog Configuration 238
Devices Debug Configuration 239
Server Logger Levels 240
Network Traffic Capture 241

Part VI 244

Configuring the Firewall 244

27 Configuring the Firewall 245

Configuring Firewall for Cloud Architecture Mode 256
Configuring Firewall for NAT Deployment 256
Configuring Firewall for Service Provider Cluster 257

Part VII 262

Appendix 262

28 Configuring RAID-0 for AudioCodes OVOC on HP ProLiant DL360p
Gen10 Servers 263

RAID-0Prerequisites 263
RAID-0 Hardware Preparation 263
Configuring RAID-0 263

Step 1 Create Logical Drive 263

Step 2 Set Logical Drive as Bootable Volume 264

29 Managing Clusters 266

Migrating OVOC Virtual Machines in a VMware Cluster 266
Moving OVOC VMs in a Hyper-V Cluster 267

30 Supplementary Security Procedures 271

Installing Custom Certificates on OVOCManaged Devices 271

Gateways and SBC Devices 271

Step 1: Generate a Certificate Signing Request (CSR) 271

Step 2: Receive the New Certificates from the CA 273

Step 3: Update Device with New Certificate 273

Step 4: Update Device’s Trusted Certificate Store 274

Step 5: Configure HTTPS Parameters on the Device 275

Step 6: Reset Device to Apply the New Configuration 276

MP-1xx Devices 277

Step 1: Generate a Certificate Signing Request (CSR) 277

Step 2: Receive the New Certificates from the CA 278

Step 3: Update Device with New Certificate 279

Step 4: Update Device’s Trusted Certificate Store 279

Step 5: Configure HTTPS Parameters on Device 282

Step 6: Reset Device to Apply the New Configuration 282

- xi -

Content

OVOC | IOM

Cleaning up Temporary Files on OVOC Server 282

31 Transferring Files 283

32 Verifying and Converting Certificates 284

33 Self-Signed Certificates 285

Mozilla Firefox 285
Google Chrome 285
Microsoft Edge 286

34 Datacenter Disaster Recovery 287

Introduction 287
Solution Description 287
Initial Requirements 288
New Customer Configuration 288
Data Synchronization Process 288
Recovery Process 289

- xii -

Content

OVOC | IOM

This page is intentionally left blank.

- xiii -

CHAPTER1 Overview

1 Overview

The One Voice Operations Center (OVOC) provides customers with the capability to easily and
rapidly provision, deploy and manage AudioCodes devices and endpoints. Provisioning,
deploying and managing these devices and endpoints with the OVOC are performed from a
user-friendly Web Graphic User Interface (GUI). This document describes the installation of the
OVOC server and its components. It is intended for anyone responsible for installing and
maintaining AudioCodes’ OVOC server and the OVOC server database.

OVOC | IOM

- 1 -

Part I

Pre-installation Information

This part describes the OVOC server components, requirements and deliverables.

CHAPTER2 Managed VoIP Equipment

2 Managed VoIP Equipment

The following products (and product versions) can be managed by this OVOC release:

Table 2-1: Managed VoIP Equipment

Product Supported Software Version

Gateway, SBC and MSBR Devices

OVOC | IOM

Mediant 9000 SBC

Mediant4000 SBC

Mediant4000B SBC

Mediant 2600 E-SBC

Mediant 2600B E-SBC

Mediant Software (Server Edition) SBC

Mediant Software(Virtual Edition) SBC

Mediant3000 (TP-8410 and TP-6310) Versions 7.0 and 6.6

Mediant Cloud Edition

Mediant 2000 Media Gateways Version 6.6

Versions 7.4, 7.2 (including
support for MTC ), 7.0, 6.8

Versions 7.4, 7.2, 7.0 and 6.8

Version 7.4, 7.2, 7.0

Versions 7.4, 7.2, 7.0 and 6.8

Version 7.4, 7.2 and 7.0

Versions 7.4, 7.2, 7.0 and 6.8

Versions 7.4, 7.2 (including
support for MTC), 7.0 and 6.8

Version 7.4, 7.2

1

Mediant 1000 Gateway Version 6.6 (SIP)

Mediant 1000B Gateway and E-SBC

Mediant 800BGateway and E-SBC

Mediant 800C

Mediant 1000B MSBR Version 6.6

Mediant800 MSBR Versions 7.2, 6.8 and 6.6

Mediant500 MSBR Version 7.2 and 6.8

1

This product does not support Voice Quality Management.

- 3 -

Versions 7.4, 7.2, 7.0, 6.8 and

6.6

Versions 7.4, 7.2, 7.0, 6.8 and

6.6

Version 7.4, 7.2

CHAPTER2 Managed VoIP Equipment

Mediant 500L MSBR Versions 7.2 and 6.8

OVOC | IOM

Product Supported Software Version

Mediant 500Li MSBR

Mediant 500 E-SBC

Mediant 500L E-SBC

1

Mediant 600 Version 6.6

Version 7.2, 7.20AN.4xx

Version 7.4, 7.2

Version 7.4, 7.2

MediaPack MP-11x series Version 6.6 (SIP)

MediaPack MP-124 Rev. D and E – version 6.6 (SIP)

MP-202 Version 4.4.9 Rev. B, D and R

MP-204 Version 4.4.9 Rev. B, D and R

MP-1288

2

SBA

Version 7.4, 7.2

Mediant 800B SBA Skype for Business SBA version 1.1.12.x and later

and gateway Version 7.2

Mediant 800C SBA Skype for Business SBA version 1.1.12.x and later

and gateway Version 7.2

Mediant 1000BSBA Skype for Business SBA version 1.1.12.x and later

and gateway Version 7.2

Mediant 2600B SBA Skype for Business SBA version 1.1.12.x and later

and gateway Version 7.0

Mediant800B SBA Lync Server SBA version 1.1.12.x and later

and gateway Version 6.8

Mediant 1000B SBA Lync Server SBA version 1.1.12.x and later

and gateway Version 6.8

Mediant 2000B SBA devices Lync Server SBA version 1.1.12.x and later

and gateway Version 6.8

1

As above

2

As above

- 4 -

CHAPTER2 Managed VoIP Equipment

OVOC | IOM

Product Supported Software Version

CloudBond

1

CloudBond 365 Pro Edition Version 7.6 with

MediantServer version 7.2.100
and later

CloudBond 365 Enterprise Edition Version 7.6 with

MediantServer version 7.2.100
and later

CloudBond 365 Standard+ Edition Version 7.6 with

Mediant800BMediant 800CGX­800C version 7.2.100 and later

CloudBond 365 Standard Edition Version 7.6 with Mediant 800B

version 7.2.100 and later

User Management Pack 365 ENT Version 8.0.0

User Management Pack 365 Version 7.8

CloudBond 365 Version 8.0.0 (Skype for

Business 2019 and Microsoft
Teams)

User Management Pack 365 SP Version 8.0.0

CCE Appliance

2

Mediant 800 CCE Appliance Version 2.1 with Mediant 800B

Mediant Server CCE Appliance Version 2.1 with Mediant

Server

Other Applications

SmartTAP360○Recording

Version 4.3, Version 5.0,

Version 5.1

IP Phones

Supported Software
Versions/Models

1

To support Voice Quality Management for these devices, customers must add the SBC/Media
Gateway platform of these products as standalone devices to OVOC. Once this is done, the
SBC/Gateway calls passing through the CloudBond 365 /CCE Appliances can be monitored.

2

As above.

- 5 -

CHAPTER2 Managed VoIP Equipment

Skype for Business From Version 3.0.0: 420HD,

OVOC | IOM

Product Supported Software Version

430HD 440HD and 405HD

From Version 3.0.1: 420HD,
430HD 440HD, 405HD and
450HD

From Version 3.0.2: HRS 457
(with Jabra firmware support)

Native Teams

Third-party Vendor Devices

Spectralink

From

Version 3.1.0

: 445HD,
430HD 440HD, 405HD, 450HD
and HRSFrom

From Version 3.2.0: C450HD

From Version 3.2.1: C450HD,
445HD, 430HD 440HD,
405HD,450HD and HRS

From Version 3.4.2: RX50 Con-
ference Device

1

From Version 1.5: C448HD,
C450HD

From Version 1.8:C470HD

(including Android support)

Spectralink 8440

Polycom

Jabra Headset Support

1

This device is not yet supported

Polycom Trio 8800

Polycom VVX 410

Jabra BIZ, Jabra Coach, Jabra
DIAL, Jabra Eclipse, Jabra Elite,
Jabra Engage, Jabra Evolve,
Jabra Handset, Jabra LINK, Jabra
Motion, Jabra Pro, Jabra Pulse,
Jabra SPEAK, Jabra Sport, Jabra
STEALTH, Jabra Steel, Jabra
SUPREME. For a complete list of
supported Jabra phones, see

- 6 -

CHAPTER2 Managed VoIP Equipment

● All versions VoIP equipment work with the SIP control protocol.

● Bold refers to new product support and version support.

OVOC | IOM

Product Supported Software Version

document Device Manager for
Third-Party Vendor Products
Administrator's Manual.

- 7 -

CHAPTER3 Hardware and Software Specifications

3 Hardware and Software Specifications

This section describes the hardware and software specifications of the OVOC server.

OVOC Server Requirements

This table below lists the minimum requirements for running the different OVOC server
platforms.

Table 3-1: OVOCServer Dedicated Platform Requirements

Resource Specification

Hardware HP DL360p Gen10

Operating System Linux CentOS Version 7.7 64-bit Rev.19

OVOC | IOM

Memory 64 GB RAM

Disk space Disk: 2x 1.92 TB SSD configured in RAID 0

Processor CPU: Intel (R) Xeon(R) Gold 6126 (12 cores 2.60 GHz each)

Table 3-2: OVOC Server Virtual and Cloud Platform Minimum Requirements

Resource Specification

Platform
Type

Operating
System

Platform
Details

AWS Azure Virtual OVOC

Linux CentOS Version 7.7 64-bit

AWSEC2

Instance Type:
c4.4xlarge

■ High

Profile:VMSize:F16s

■ Low Profile: VM Size

D4s_v3

■ VMware: ESXi 6.7;

VMware HA cluster:
VMware ESXi 6.5

■ Microsoft Hyper-V

Server 2016;
Microsoft Hyper-V
Server 2016 HA
cluster

Memory 30GiB

(c4.4xlarge)

■ High Profile:32 GB RAM

(F16s)

■ Low Profile: 16 GB RAM

(D4s_v3)

- 8 -

■ High Profile:32 GB

RAM

■ Low Profile:16

GBRAM

CHAPTER3 Hardware and Software Specifications

Resource Specification

OVOC | IOM

Disk Space AWS EBS:

General

■ High Profile: 2 TB SSD

■ Low Profile: 500 GB SSD

■ High Profile: 1.2 TB

■ Low Profile:500 GB

Purpose SSD
(GP2) 2TB

Processor 16 vCPUs

(c4.4xlarge)

■ High Profile:16 vCPUs

(F16s)

■ Low Profile: 4 vCPUs

(D4s_v3)

■ High Profile: 6 cores

with at least 2 GHz

■ Low Profile: 1 core

with at least 2.5 GHz

■ Low Profile: 2 core

each with at least

2.0 GHz

■ The OVOC server works with the Java Development Kit (JDK) version 1.8 (JDK 1.8 for

Linux™).

■ The Oracle database used is version 12.1.0.2.

● The JDK and Oracle database component versions mentioned above are provided

as part of the OVOC installation image.

● The installation and upgrade scripts validate the minimum requirements for the

Virtual CPU, Memory and Disk components as shown in the table above. Failure
to meet these requirements will lead to the aborting of the scripts.

Specifications for Service Provider Cluster Mode

This Appendix describes the specifications for supporting an enhanced customized platform
for service providers. Additional manual operations are required to be performed by
customers to support this enhancement (Required Updates). The following table describes the
machine specifications for this platform.

The table below describes the specifications for the Service Provide Cluster including three
servers:Management Server, VQMserver and PMserver. It is based on 50,000 devices with
3000 CAPs . For other parameters, refer to the tables below.

Table 3-3: Service Provide Cluster Mode Server Configuration

Item Machine Specification

Server VMware: ESXi 6.7; VMware HA cluster: VMware ESXi 6.5

Memory 256 GB

CPU 24 cores at 2.60 GHz

- 9 -

CHAPTER3 Hardware and Software Specifications

Item Machine Specification

OVOC | IOM

Disk

■ SSD 20TB for Management Server

■ SSD 10TB for VQM/PM Servers

Ethernet

■ 1x10GB + 4x1 GB ports (through and through)

Note the following recommendations:

■ Use jumbo frames

■ Create a dedicated vswitch with dedicated uplinks

■ For software ISCSI, use 1 vmkernel nic per 1 physical NIC

■ In case of multiple vmkernel NICs and physical NICs, use port binding

Table 3-4: Service Provide Cluster Mode Capacities

Item Capacity

Topology-Management

OVOC managed devices 50,000

Tenants 5000

Devices per region 500

Links 10,000

Operators 25

Managed devices per tenant 5,000

Alarms– Management

Steady state 100 alarms per second

Total alarms 50,000,000

Performance Monitoring– Management

PMs per OVOCinstance (per polling interval)

■ 5,000,000 for Version 7.4

devices (REST interface)

■ 500,000 for Version 7.2

devices (SNMP interface)

PMs per device 500,000

- 10 -

CHAPTER3 Hardware and Software Specifications

Item Capacity

Storage time One year

Voice Quality– applicable for QoE license only

CAPS per device 1000

OVOC QoE managed devices 25000

OVOC | IOM

CAPS per OVOC instance (SBC and Skype for Business

2500

and RFC SIP Publish 6035)

Call Details Storage - detailed information per call 400,000,000 or one year

Calls Statistics Storage - Statistic information storage
(per five minute interval).

1

750,000,000 or one year

QoE Call Flow (for SBC calls only)– applicable for QoE license only

CAPS per OVOC instance 1,000

CAPS per device 300

Maximum number of calls 10,000,000

Lync and ADServers– applicable for QoE license only

MS Lync servers Up to 2

AD Servers for Users sync Up to 2

Users sync Up to 150,000

Devices Management (Device Manager Pro)

Number of managed devices

■ 30,000

■ 4,000 Team devices

Disk space allocated for firmware files 20GB

OVOC Client Requirements

The table below lists the minimum requirements for running an OVOC web client.

1

For each managed entity: Device, Link, Site, Endpoint, User and URI. In addition to the

relevant number of statistics in corresponding hourly and daily summary tables per entity.

- 11 -

CHAPTER3 Hardware and Software Specifications

Table 3-5: OVOC Client Minimum Requirements

Resource OVOC Client

Hardware Screen resolution: 1280 x 1024

Operating System Windows 7 or later

Memory 8 GB RAM

OVOC | IOM

Disk Space

Processor -

Web Browsers

Scripts

-

■ Mozilla Firefox version 39 and higher

■ Google Chrome version 79 and higher

■ Microsoft Edge Browser version 80 and higher

■ PHP Version 7.4

■ Angular 7.0

Bandwidth Requirements

This section lists the OVOC bandwidth requirements.

OVOC Bandwidth Requirements

The bandwidth requirement is for OVOC server <- > Device communication. The network
bandwidth requirements per device is 500 Kb/sec for faults, performance monitoring and
maintenance actions.

Voice Quality Bandwidth Requirements

The following table describes the upload bandwidth speed requirements for Voice Quality for
the different devices. The bandwidth requirement is for OVOC server <- > Device
communication.

Table 3-6: Voice Quality Bandwidth Requirements

SBC Sessions

Device

SBC

MP-118 _ _

(each session has two

legs)

- 12 -

Required Kbits/sec or Mbit/sec

CHAPTER3 Hardware and Software Specifications

OVOC | IOM

SBC Sessions

Device

(each session has two

Required Kbits/sec or Mbit/sec

legs)

MP-124 _ _

Mediant 800 Mediant
850

Mediant 1000 150 330 Kbits / sec

Mediant 2000 _ _

Mediant 2600 600 1.3 Mbit/sec

Mediant 3000 1024 2.2 Mbit/sec

Mediant 4000 4,000 8.6 Mbit/sec

Gateway

MP-118 8 15 Kbits/sec

60 135 Kbits/sec

MP-124 24 45 Kbits/sec

Mediant 800 Mediant
850

Mediant 1000 120 220 Kbits/sec

Mediant 2000 480 880 Kbits/sec

Mediant 2600 _ _

Mediant 3000 2048 3.6 Mbit/sec

Mediant 4000 _ _

Endpoints _ 56 Kbits/sec

60 110 Kbits/sec

Standard Capacities

The following table shows the performance and data storage capabilities for the OVOC
managed devices for Voice Quality.

- 13 -

CHAPTER3 Hardware and Software Specifications

Table 3-7: Standard Capacities

OVOC | IOM

Machine

Specifications

HP DL360p Gen10

VMware/Microsoft

Hyper-V – High

Profile

VMware/Microsoft

Hyper-V - Low Profile

OVOC Management Capacity

Managed devices 5,000 5,000 100

Device Manager Pro

Managed devices

■ 10,000

Microsoft
Lync/Skype
for Business
and third­party vendor
devices

■ 30,000 Microsoft

Lync/Skype for
Business and
third-party
vendor devices

1

■ 4,000 Microsoft

Teams devices

1,000

2

■ 4,000

Microsoft
Teams devices

Disk space

10 GB 10 GB 5 GB
allocated for
firmware files

Alarm and Journal Capacity

History alarms Up to 12 months or ten million alarms

Journal logs Up to 12 months

Alarm forwarding

Up to 1000 alarms
aggregation in a
single email

Performance Monitoring

1

Including phones, headsets and Conference Suite devices

2

In normal operation (when devices are remotely managed) 30,000 devices send Keep-alive
messages at five minute intervals; however, when managing devices behind a firewall or NAT
using the Device Manager agent, a 10% factor (3,000 devices) is deducted for the allocation for
these devices. In this case, 90% of the configuration (27,000) is checked every 15 minutes (for
remotely managed devices)and 10% is checked every five minutes (for devices managed
behind a firewall or NAT).

- 14 -

CHAPTER3 Hardware and Software Specifications

OVOC | IOM

Machine

Specifications

Polled

HP DL360p Gen10

100,000 100,000 50,000

VMware/Microsoft

Hyper-V – High

Profile

VMware/Microsoft

Hyper-V - Low Profile

parameters per
polling interval
per OVOC­managed device

Polled

500,000 500,000 50,000
parameters per
polling interval
per OVOC
instance

QoE Call Flow (for SBC calls only)

Managed devices 100 100 10

CAPS (calls

100 25 6
attempts per
second) per
OVOCinstance

OVOC QoE for Devices

QoE for managed
devices

QoE for devices
per region

QoE for number
of links

CAPS (calls
attempts per
second) per
device

CAPS per OVOC
instance (SBC and
Skype for
Business)

3,000 1,200 100

500 300 100

6,000 2,400 200

160 120 30

300 120 30

QoE concurrent 30,000 12,000 3,000

- 15 -

CHAPTER3 Hardware and Software Specifications

OVOC | IOM

Machine

Specifications

sessions

Call Details
Storage - detailed
information per
call

Calls Statistics
Storage ­statistics
information
storage

OVOCQoE for Endpoints

CAPS for
managed
endpoints

HP DL360p Gen10

Up to one year or

80 million calls.

Up to one year or

150 million

intervals.

10 5 1

VMware/Microsoft

Hyper-V – High

Profile

Up to one year or 80
million rows.

Up to one year or 150
million rows.

VMware/Microsoft

Hyper-V - Low Profile

Up to one year or 6
million rows.

Up to one year or 12
million rows.

QoE Capacity with SBC Floating License Capability

CAPS (calls
attempts per
second) per
OVOCinstance
with SIP call flow

CAPS (calls
attempts per
second) per
OVOCinstance
without SIP call
flow

Managed devices
with floating
license

90 22 5

270 108 27

1,000 500 100

Skype for Business Monitoring SQL Server Prerequisites

The following are the Skype for Business Monitoring SQL Server prerequisites:

The server must be defined to accept login in 'Mix Authentication' mode.

- 16 -

CHAPTER3 Hardware and Software Specifications

■ The server must be configured to collect calls before the OVOC can connect to it and

retrieve Skype for Business calls.

■ Call Detail Records (CDRs) and Quality of Experience (QoE) Data policies must be

configured to capture data.

■ Network administrators must be provisioned with the correct database permissions (refer

to the One Voice Operations Center User's Manual).

■ Excel macros must be enabled so that the SQL queries and reports can be run; tested with

Excel 2010.

■ Detailed minimum requirements for Skype for Business SQL Server can be found in the

following link:

http://technet.microsoft.com/en-us/library/gg412952.aspx

OVOC | IOM

- 17 -