AudioCodes One Voice Installation Manual
Installation and Administration Manual
AudioCodes One Voice™ for Microsoft Skype for Business
User Management Pack™ 365
Service Provider Edition
Version 8.0.100
Installation and Administration Guide Contents
Table of Contents
1 Introduction ....................................................................................................... 13
Installing User Management Pack 365 .............................................................................. 15
2 Requirements .................................................................................................... 17
2.1 Azure Deployments Requirements ....................................................................... 17
2.2 Data Center Deployments Requirements ............................................................. 18
3 UMP 365 SP Edition Installation....................................................................... 19
3.1 Installing the Prerequisites .................................................................................... 19
3.2 Operating System Roles and Features ................................................................. 20
3.3 Installing SQL Server ............................................................................................ 20
3.4 Installing SQL Server Management Studio ........................................................... 23
3.5 Installing ASP.NET SQL Authorization Manager .................................................. 25
3.6 Installing ASP.NET Framework 4.8 ...................................................................... 29
3.7 Installing Skype for Business Online PowerShell .................................................. 29
3.8 Installing SharePoint Online PowerShell ............................................................... 29
3.9 Installing ASP.NET Core ...................................................................................... 29
3.10 Installing ASP.NET Core Hosting Pack................................................................. 29
3.11 Installing Azure Active Directory PowerShell Components ................................... 29
3.12 Installing UMP-SP ................................................................................................ 29
3.13 Updating UMP after Installation ............................................................................ 33
3.13.1 Run Changes on the External SQL Server..............................................................34
3.14 Enable OVOC ....................................................................................................... 35
3.15 Reinstall OVOC Alarm Agent ................................................................................ 35
3.16 Accessing the UMP 365 for the First Time ............................................................ 36
3.16.1 Invitation Settings ....................................................................................................37
3.16.2 Email Settings ..........................................................................................................38
3.16.3 Public Portal URL Setting ........................................................................................39
3.16.4 App Registration ......................................................................................................40
3.16.5 WEB Application Setting (optional) ..........................................................................43
3.16.6 Configure License ....................................................................................................45
3.16.6.1 Installing the UMP 365 License ................................................................45
3.17 Setup the OVOC Connection on UMP (Optional) ................................................. 46
3.17.1 Retrieve your UMP 365 Users License ...................................................................47
3.18 Initial SBC Configuration ...................................................................................... 49
3.18.1 SBC Setup ...............................................................................................................49
3.18.2 SBC Configuration ...................................................................................................50
3.19 M365 Configuration (Optional) .............................................................................. 52
3.20 UMP Networking Configuration............................................................................. 52
3.20.1 UMP Firewall Configuration .....................................................................................53
3.21 VPN Configuration (Optional) ............................................................................... 53
3.22 SQL License Guidelines - Optional ....................................................................... 55
Service Provider Edition 3 UMP 365
UMP 365
User Management Pack 365 SP Edition ............................................................................ 57
Onboarding a New Tenant (Microsoft 365 Customer) ...................................................... 57
4 Overview ............................................................................................................ 59
4.1 Provider Main Screen View .................................................................................. 60
5 Adding a New M365 Tenant .............................................................................. 61
5.1 Prerequisites ........................................................................................................ 61
5.1.1 Registering a Subdomain Name for an M365 Tenant .............................................61
5.1.2 Activating the Providers Domain .............................................................................62
5.2 Adding the new Customer M365 Tenant ............................................................... 63
5.2.1 Securing Connection with Microsoft 365 .................................................................63
5.2.2 Pending Requests ...................................................................................................69
5.2.3 Adding Customer .....................................................................................................71
User Management Pack 365 SP Edition ............................................................................ 77
6 User Management Pack 365 ............................................................................. 79
6.1 General Access to UMP 365 ................................................................................ 79
6.2 UMP 365 Managing Users Replication (Tenant Portal) ......................................... 81
7 Provider Portal (Provider link) ......................................................................... 83
7.1 Provider Portal Searching for Users ..................................................................... 83
7.2 Edit Users ............................................................................................................. 84
7.3 Assigning Phone Numbers ................................................................................... 85
7.4 Lifecycle Management .......................................................................................... 87
7.5 Managing Unassigned Number Ranges ............................................................... 87
7.6 Managing Templates ............................................................................................ 88
7.7 Binding Templates to Security Groups.................................................................. 91
7.8 Configuring Online Voice Routing ......................................................................... 93
7.8.1 PSTN Usage ............................................................................................................93
7.8.2 Voice Routing Policy ................................................................................................94
7.8.2.1 Adding Voice Routing Policy ....................................................................95
7.8.2.2 Editing Voice Routing Policy ....................................................................95
7.8.2.3 Deleting/Canceling Voice Routing Policy .................................................96
7.8.3 Voice Route .............................................................................................................97
7.8.4 PSTN Gateways ......................................................................................................98
7.8.5 Dial Plan & Normalization Rules ..............................................................................98
7.9 Reserving M365 Tenant Phone Numbers ........................................................... 102
7.10 Audit and Roll Back Historical Changes .............................................................. 103
7.11 Queued Changes ............................................................................................... 104
7.12 Office 365 Setting ............................................................................................... 105
8 Multitier Admin Access ................................................................................... 107
9 Browser setting - IETF Same Site Cookie Attribute ..................................... 109
10 Backup and Restore Customer Tenant ......................................................... 111
10.1 Backup the Customer Tenant Database ............................................................. 111
10.2 Restore the Customer Tenant Database ............................................................ 114
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10.2.1 Restore to a Point-in-Time .....................................................................................117
A UMP SP Installation on Azure ........................................................................ 121
A.1 Installing the Prerequisites .................................................................................. 121
A.1.1 Operating System Roles and Features .................................................................121
A.1.2 SQL Server Express ..............................................................................................122
A.1.3 Install SQL Server Management Studio ................................................................125
A.1.4 Install ASP.NET SQL Authorization Manager .......................................................127
A.1.5 Install ASP.NET framework 4.8 .............................................................................131
A.1.6 Install SkypeOnline Powershell .............................................................................131
A.1.7 Install Sharepoint Online Powershell .....................................................................131
A.1.8 Install ASP.NET Core ............................................................................................131
A.1.9 Install ASP.NET Core Hosting Pack ......................................................................131
A.1.10 Install Azure Active Directory PowerShell Components ........................................132
A.2 (Optional) Install Support Tools for Debugging ................................................... 132
Service Provider Edition 5 UMP 365
UMP 365
List of Figures
Figure 2-1: UMP Azure Deployment ......................................................................................................17
Figure 3-1: SQL Server Installation Server ............................................................................................20
Figure 3-2: SQL Server 2019 Setup Step 1 ...........................................................................................21
Figure 3-3: SQL Server 2019 Setup Step 2 ...........................................................................................21
Figure 3-4: SQL Server 2019 Setup Step 3 ...........................................................................................22
Figure 3-5: SQL Server 2019 Setup Step 4 ...........................................................................................22
Figure 3-6: SQL Server 2019 Setup Step 5 ...........................................................................................22
Figure 3-7: SQL Server 2019 Setup Step 6 ...........................................................................................23
Figure 3-8: Install SQL Server Management Studio Step 1 ...................................................................23
Figure 3-9: Install SQL Server Management Studio Step 2 ...................................................................24
Figure 3-10: Install .NET SQL Authorization Manager Step 1 ...............................................................25
Figure 3-11: Install .NET SQL Authorization Manager Step 2 ...............................................................25
Figure 3-12: Install .NET SQL Authorization Manager Step 3 ...............................................................26
Figure 3-13: Install .NET SQL Authorization Manager Step 4 ...............................................................26
Figure 3-14: Install .NET SQL Authorization Manager Step 5 ...............................................................27
Figure 3-15: Install .NET SQL Authorization Manager Step 6 ...............................................................27
Figure 3-16: Install .NET SQL Authorization Manager Step 7 ...............................................................28
Figure 3-17: Install .NET SQL Authorization Manager Step 8 ...............................................................28
Figure 3-18: File Properties ....................................................................................................................30
Figure 3-19: Local Security Policy Management Console .....................................................................31
Figure 3-20: Computer Management .....................................................................................................31
Figure 3-21: Computer Management (Local) .........................................................................................32
Figure 3-22: Installation Console ............................................................................................................32
Figure 3-23: Wyupdate Tool ...................................................................................................................33
Figure 3-24: SQL Browser Service .........................................................................................................34
Figure 3-25: SQL Server Configuration Manager ..................................................................................34
Figure 3-26: Uninstall App ......................................................................................................................35
Figure 3-27: Multi-Tenant Access (Provider Only) .................................................................................36
Figure 3-28: Invitation Setting ................................................................................................................37
Figure 3-29: Email Example ...................................................................................................................37
Figure 3-30: Email Settings ....................................................................................................................38
Figure 3-31: Customer Authentication portal URL Setting .....................................................................39
Figure 3-32: New App Registration ........................................................................................................40
Figure 3-33: Redirect URI’s ....................................................................................................................40
Figure 3-34: Add URI ..............................................................................................................................41
Figure 3-35: Add Public Portal URL .......................................................................................................41
Figure 3-36: Implicit Grant ......................................................................................................................41
Figure 3-37: Copy the Application (client) ID Value ...............................................................................42
Figure 3-38: Paste the Application (client) ID Value ..............................................................................42
Figure 3-39: Edit WEB Application .........................................................................................................43
Figure 3-40: Edit WEB Application .........................................................................................................43
Figure 3-41: New App Registration ........................................................................................................44
Figure 3-42: System/License Key View ..................................................................................................45
Figure 3-43: One Voice Operations Center Device Information.............................................................46
Figure 3-44: Set One Voice Operations Center Configuration ...............................................................47
Figure 3-45: Select SQL Server Management Studio Tool ....................................................................49
Figure 3-46: Select SQL Server Management Studio Tool ....................................................................50
Figure 3-47: SBC Default Configuration .................................................................................................50
Figure 3-48: SBC Script Template ........................................................................................................51
Figure 3-49: UmpAdmins user members ...............................................................................................55
Figure 3-50: Tenant Admin User (Windows) ..........................................................................................55
Figure 3-51: Account List ........................................................................................................................56
Figure 4-1: Provider Main Screen View ..................................................................................................60
Figure 5-1: Adding Providers Domain ....................................................................................................61
Figure 5-2: Active Users .........................................................................................................................62
Figure 5-3: M365 Tenants ......................................................................................................................63
Figure 5-4: Add New Customer ..............................................................................................................64
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Figure 5-5: Add New Customer ..............................................................................................................64
Figure 5-6: Send link to customer IT administrator for Authentication ...................................................65
Figure 5-7: Message to IT Administrator ................................................................................................65
Figure 5-8: Enter Microsoft 365 Unified Communications Environment ................................................66
Figure 5-9: Customer Authentication ......................................................................................................67
Figure 5-10: Enter Code .........................................................................................................................67
Figure 5-11: Sign in ................................................................................................................................68
Figure 5-12: Enter Password (replace screen).......................................................................................68
Figure 5-13: Authentication Complete ....................................................................................................68
Figure 5-14: Pending Customers ...........................................................................................................69
Figure 5-15: List of Pending Customers .................................................................................................69
Figure 5-16: Send Customer Email ........................................................................................................70
Figure 5-17: Revoke Request.................................................................................................................70
Figure 5-18: Add Customer ....................................................................................................................71
Figure 5-19: Microsoft 365 Settings .......................................................................................................71
Figure 5-20: Voice Route........................................................................................................................72
Figure 5-21: Select Region .....................................................................................................................74
Figure 5-22: Select Carrier .....................................................................................................................74
Figure 5-23: Carrier Registration ............................................................................................................75
Figure 5-24: Enable CAC .......................................................................................................................75
Figure 5-25: Add Prefix ...........................................................................................................................76
Figure 5-26: Configuration Complete .....................................................................................................76
Figure 6-1: Multi-Tenant Access (Provider Only) ...................................................................................79
Figure 6-2: UMP 365 Authentication.......................................................................................................80
Figure 6-3: Customer Link UMP 365 Authentication ..............................................................................80
Figure 7-1: UMP 365 Home page - Provider Portal ...............................................................................83
Figure 7-2: Users List .............................................................................................................................83
Figure 7-3: Edit a User ...........................................................................................................................84
Figure 7-4: Example User Policy ............................................................................................................84
Figure 7-5: Grant Admin Rights ..............................................................................................................85
Figure 7-6: Assign Phone to Subscriber .................................................................................................85
Figure 7-7: Assign Phone Numbers .......................................................................................................86
Figure 7-8: Unassigned Number Range .................................................................................................87
Figure 7-9: Number Range .....................................................................................................................87
Figure 7-10: Telephony Template ..........................................................................................................88
Figure 7-11: Add Policy ..........................................................................................................................89
Figure 7-12: Set Policy Value .................................................................................................................90
Figure 7-13: Set Telephony Setting ........................................................................................................90
Figure 7-14: Life Cycle Management .....................................................................................................91
Figure 7-15: Binding Template to AAD Security Group .........................................................................91
Figure 7-16: PSTN Usage ......................................................................................................................93
Figure 7-17: PSTN Usage ......................................................................................................................94
Figure 7-18: Voice Routing Policy ..........................................................................................................94
Figure 7-19: Add New Voice Routing Policy ..........................................................................................95
Figure 7-20: Edit Voice Routing Policy Step 1 .......................................................................................95
Figure 7-21: Edit Voice Routing Policy Step 2 .......................................................................................96
Figure 7-22: Delete Voice Routing Policy ...............................................................................................96
Figure 7-23: Edit Voice Routing Policy - Step 2 .....................................................................................96
Figure 7-24: Voice Routes ......................................................................................................................97
Figure 7-25: Add New Voice Route ........................................................................................................97
Figure 7-26: Normalization Rules ...........................................................................................................98
Figure 7-27: Add New Normalization Rules ...........................................................................................99
Figure 7-28: Dial Plan .............................................................................................................................99
Figure 7-29: Add New Dial Plan ...........................................................................................................100
Figure 7-30: Select Dial Plan ................................................................................................................100
Figure 7-31: Edit Dial Plan....................................................................................................................101
Figure 7-32: Reserved Numbers ..........................................................................................................102
Figure 7-33: Reserved Number ............................................................................................................102
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UMP 365
Figure 7-34: Rollback ...........................................................................................................................103
Figure 7-35: Queued Changes .............................................................................................................104
Figure 7-36: Queued Changes Entry Tooltip ........................................................................................104
Figure 7-37: Queued Actions................................................................................................................105
Figure 7-38: M365 Configuration ..........................................................................................................105
Figure 8-1: Access to the Portal ...........................................................................................................107
Figure 8-2: SSO with Azure Active Directory .......................................................................................107
Figure 8-3: SSO with Azure Active Directory .......................................................................................108
Figure 8-4: UMP 365 Customer Portal .................................................................................................108
Figure 9-1: Chrome Setting ..................................................................................................................109
Figure 9-2: Edge Setting .......................................................................................................................109
Figure 9-3: FireFOX Setting - about:config ..........................................................................................110
Figure 9-4: FireFOX Setting .................................................................................................................110
Figure 10-1: SQL Server ......................................................................................................................111
Figure 10-2: Run Back Up Task ...........................................................................................................112
Figure 10-3: Select the Database Destination......................................................................................112
Figure 10-4: Database Backup Completed Successfully .....................................................................113
Figure 10-5: Select the Database resource ..........................................................................................114
Figure 10-6: Select the Device .............................................................................................................114
Figure 10-7: Select the Backup File .....................................................................................................115
Figure 10-8: Confirm the Backup File ...................................................................................................116
Figure 10-9: Confirm the Backup File ...................................................................................................116
Figure 10-10: Select the Backup File ...................................................................................................117
Figure 10-11: Restore to point of time – Step 1 ...................................................................................118
Figure 10-12: Restore to point of time – Step 2 ...................................................................................118
Figure 10-13: Restore to point of time – Step 3 ...................................................................................119
Figure A-1: SQL Server Installation Center ..........................................................................................122
Figure A-2: SQL Install Rules ...............................................................................................................123
Figure A-3: Feature Selection ..............................................................................................................123
Figure A-4: Instance Configuration .......................................................................................................124
Figure A-5: SQL Server Database Engine Configuration .....................................................................124
Figure A-6: Authentication Mode ..........................................................................................................124
Figure A-7: Complete ...........................................................................................................................125
Figure A-8: Microsoft SQL Server Management Studio .......................................................................125
Figure A-9: Restart Management Studio ..............................................................................................126
Figure A-10: NetSqlAzMan ...................................................................................................................127
Figure A-11: Welcome to Setup Wizard ...............................................................................................128
Figure A-12: NET SQL Authorization Manager Information .................................................................128
Figure A-13: Microsoft Public License Agreement ...............................................................................129
Figure A-14: Select Installation Folder .................................................................................................129
Figure A-15: .NET Developer Documentation ......................................................................................130
Figure A-16: NetSQL Man Storage ......................................................................................................130
Figure A-17: Confirm Installation ..........................................................................................................131
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Installation and Administration Guide Contents
List of Tables
Table 3-1: UMP Ports Networking ..........................................................................................................53
Table 3-2: VPN Configuration ................................................................................................................53
Table 3-3: VPN Tunnel Ports .................................................................................................................54
Table 5-1:Microsoft 365 Settings ............................................................................................................66
Table 5-2:Microsoft 365 Settings ............................................................................................................72
Table 5-3:Direct Routing Configuration ..................................................................................................73
Table 7-1: Office 365 Settings ..............................................................................................................106
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Installation and Administration Guide Notices
Notice
Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes cannot
guarantee accuracy of printed material after the Date Published nor can it accept responsibility
for errors or omissions. Updates to this document can be downloaded from
https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: February-24-2021
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of
with unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our website at
https://www.audiocodes.com/services-support/maintenance-and-support
Stay in the Loop with AudioCodes
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Document Revision Record
LTRT Description
26343 Initial release of this document.
26344 Update for software version 8.0.100
26348 Update to Section “Activating the Providers Domain”
.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any
comments (suggestions or errors) regarding this document, please fill out the Documentation
Feedback form on our website at https://online.audiocodes.com/documentation-feedback
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.
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Installation and Administration Guide 1. Introduction
1 Introduction
AudioCodes’ User Management Pack 365 (UMP 365) SP Edition is a software application
that simplifies Microsoft 365 Tenants onboarding automation, users MACD and lifecycle
management of Microsoft Teams, SharePoint and OneDrive policies with Microsoft Direct
Routing capabilities.
The application is an asynchronous model. This implies that changes to users will only be
applied after replication takes place, either from scheduled tasks or by forcing a replication
cycle from within the web application.
This document describes the following:
Part I: Installation of the UMP 365 SP Edition
Part II: UMP 365 SP Edition: Onboarding of a new Tenant (Microsoft 365 customer)
Part III: UMP 365 application version 8.0.100 2nd day operation
Note: In this document, M365 is an acronym for Microsoft 365.
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Part I
Installing User Management
Pack 365
Installation and Administration Guide 2. Requirements
WEB -
SysTenant
VM -
NxSysAdmin
VM
-
NxSysAdmin
VM -
NxSysAdmin
VM -
NxSysAdmin
SQL Ex
1 x B2ms/B8ms
N x B8ms
VM -
NxSysAdmin
SQL SE SQL SE SQL SE SQL SE SQL SE
2 Requirements
This version of AudioCodes’ User Management Pack 365 SP can be deployed in the
environment described below.
2.1 Azure Deployments Requirements
Small System up to 25 Tenants (M365 Customers)
• VM – B4ms (4 vCPUs, 16G RAM, 64G Local SSD)
♦ SQL – SQL Express
♦ OS – Windows server 2019 - US English
♦ Managed Disk – Premium SSD 256G
Mid-Size System up to 250 Tenants (M365 Customers)
• VM WEB – B2ms (2 vCPUs, 8G RAM, 16G Local SSD)
♦ SQL – SQL Express
♦ OS – Windows server 2019 - US English
• VM Admin - B8ms (8 vCPUs, 32G RAM, 64G Local SSD)
♦ SQL – SQL 2017 Std edition or Higher
♦ OS – Windows server 2019 - US English
• Managed Disk – Premium SSD , Size = 80G System + 5G per Tenant
Above 250 Tenants, up to 1,250 Tenants
• In addition to the Mid-Size, the system will require additional VM Admin for every
250 Tenants
• VM WEB – Upgrade to B8ms (8 vCPUs, 32G RAM, 64G Local SSD)
• VM Admin - B8ms (8 vCPUs, 32G RAM, 64G Local SSD) per 250 Tenants.
♦ SQL – SQL 2017 Std edition or Higher
♦ OS – Windows server 2019 - US English
Backup (optional) – Additional disk
• Premium SSD – Minimum 128G, max 5G Per Tenant (average 2G per Tenant)
Note: The OS and SQL License are not included in the product pricing (UMP CPN).
Customers will need to order it separately.
Note: For Azure Environment Installation guide lines, please refer to Appendix A.
Figure 2-1: UMP Azure Deployment
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UMP 365
2.2 Data Center Deployments Requirements
The below describes the Data Center deployment Server requirements.
Base configuration – Up to 100 Tenants
• 4 core CPU
• 32 GB RAM
• 512 GB HDD
• SQL server 2017 Std edition or Higher
• OS – Windows Server 2019 – US English
• 1GB Ethernet
Guidelines for additional Tenant:
• RAM – 0.1 GB per Tenant
• Disk Size – System requirement of 80 GB + 1 GB per Tenant.
Backup (Option) – Additional Disk
• Minimum 128G, max 1 GB Per Tenant (large Tenants over 30,000 users can
consume 2 GB per Tenant)
Note: The OS and SQL license are not included in the product pricing (UMP CPN).
Customers must order them separately. For specific information on the SQL license, see
Section 3.22.
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Installation and Administration Guide 3. UMP 365 SP Edition Installation
3 UMP 365 SP Edition Installation
To support the communication from the Frontend server (first server installed, running the
web applications) to the backend servers running SQL server, all servers in the environment
should use the same username and password, or be part of an Active Directory Domain,
sharing the same security context.
3.1 Installing the Prerequisites
This section describes how to install the prerequisites.
Do the following:
1. Download files to your PC and unblock as required at :
audiocodes.s3.amazonaws.com/Download/AC_UMP_MT_ISO.html
2. Mount the UMP-MT ISO file.
3. Before UMP SP can be installed, the server needs to be prepared by installing the
following prerequisites:
• Install the operating system required roles and features (see Section 3.2)
• Install the SQLSYSADMIN SQL server instance (see Section 3.3)
• Install SQL management studio (see Section 3.4)
• Install NetSQLAzMan (see Section 3.5)
• Install dotnet 4.8 (see Section 3.6)
• Install SkypeOnlinePowershell (see Section 3.7)
• Install SharepointOnline Powershell (see Section 3.8)
• Install ASP.NET core 3.1 runtime (see Section 3.9)
• Install ASP.NET core 3.1 Windows Hosting Bundle installer (see Section 3.10)
• Install azureAD Powershell with PowerShell commands (see Section 3.11)
All these prerequisites are currently on the installation ISO in the prerequisites folder and
numbered 1-10 for the processing order. On all backend SQL servers, install the following
prerequisite components:
Install the SQLSYSADMIN SQL server instance
Install SQL management studio (optional as it can be managed from the first server)
https://downloads-
Note: The SQL server version that is provided on the ISO is SQL Express and should
only be used during lab deployments. In production, SQL Server Standard Edition is
required on all servers hosting customer databases.
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UMP 365
3.2 Operating System Roles and Features
Issue the following PS cmdlet (in 1. OS Roles and Features):
Install-WindowsFeature Telnet-Client, Web-Server, Web-Mgmt-Tools, Web-Mgmt-
Console, Web-WebServer, Web-Common-Http, Web-Default-Doc, Web-StaticContent, Web-Performance, Web-Stat-Compression, Web-Dyn-Compression, WebSecurity, Web-Filtering, Web-Windows-Auth, Web-App-Dev, Web-Net-Ext45, WebAsp-Net45, Web-ISAPI-Ext, Web-ISAPI-Filter, Web-Includes, Web-Net-Ext, Web-AspNet, rsat -Source "E:\Windows Server 2019"
Important: \\E: is the location of the mounted ISO. If after installation, a reboot is
indicated, reboot the server before continuing.
3.3 Installing SQL Server
Install SQL Server using the screenshots below as reference. For small and lab deployments,
SQL Server Express can be used, which is included on the installation ISO in the 2 SQLServer2019Media folder within the prerequisites folder.
To install SQL Server, do the following:
1. Start the installation with “Setup.exe”.
Figure 3-1: SQL Server Installation Server
2. Select the New SQL Server stand-alone installation or add features to an existing
installation option.
3. Accept the license terms.
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4. Select the Use Microsoft Update to check for updates option.
Figure 3-2: SQL Server 2019 Setup Step 1
5. Click Next.
Figure 3-3: SQL Server 2019 Setup Step 2
6. Select the features. Use the figure above as a reference.
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UMP 365
Figure 3-4: SQL Server 2019 Setup Step 3
7. Change the Named instance to SQLSYSADMIN.
Figure 3-5: SQL Server 2019 Setup Step 4
Figure 3-6: SQL Server 2019 Setup Step 5
8. Select Mixed Mode under the ‘Authentication Mode’ section.
9. Enter the system admin (sa) password and write it down for future use. AudioCodes’
default for the sa password is “R3m0t3Supp0rt”.
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Figure 3-7: SQL Server 2019 Setup Step 6
3.4 Installing SQL Server Management Studio
This section describes how to install SQL Server Management Studio (3 - SSMS-SetupENU.exe).
To install SQL Server Management Studio:
1. Run SSMS-Setup-ENU.exe; the Welcome screen is displayed.
Figure 3-8: Install SQL Server Management Studio Step 1
2. Select Install.
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Figure 3-9: Install SQL Server Management Studio Step 2
3. Select Restart.
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3.5 Installing ASP.NET SQL Authorization Manager
Install .NET SQL Authorization Manager (4 - NetSqlAzManSetup_x64.msi) using the
screenshots below as a reference.
Figure 3-10: Install .NET SQL Authorization Manager Step 1
Figure 3-11: Install .NET SQL Authorization Manager Step 2
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Figure 3-12: Install .NET SQL Authorization Manager Step 3
Figure 3-13: Install .NET SQL Authorization Manager Step 4
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Figure 3-14: Install .NET SQL Authorization Manager Step 5
Figure 3-15: Install .NET SQL Authorization Manager Step 6
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UMP 365
Figure 3-16: Install .NET SQL Authorization Manager Step 7
Figure 3-17: Install .NET SQL Authorization Manager Step 8
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3.6 Installing ASP.NET Framework 4.8
Install .NET framework 4.8 by running “5 - ndp48-devpack-enu.exe”.
Restart if required by the installer.
3.7 Installing Skype for Business Online PowerShell
Install Skype online PowerShell by running “6 - SkypeOnlinePowerShell.Exe”.
3.8 Installing SharePoint Online PowerShell
Install SharePoint online PowerShell by running “7 SharePointOnlineManagementShell_19724-12000_x64_en-us.msi”.
3.9 Installing ASP.NET Core
Install ASP.NET core by running “8 - aspnetcore-runtime-3.1.2-win-x64.exe”.
3.10 Installing ASP.NET Core Hosting Pack
Install ASP.NET core hosting pack by running “9 - dotnet-hosting-3.1.2-win.exe”.
3.11 Installing Azure Active Directory PowerShell Components
Issue the following PS cmdlet (written down in 10 - AzureAD.ps1):
Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 Force
Install-Module AzureAD -force
3.12 Installing UMP-SP
If you didn’t reboot per the third-party component instructions, reboot now before starting the
Automated installation script for UMP (install_multitenant.ps1), as the installation script uses
SQL PowerShell, which is not operational directly after SQL installation; however requires a
machine restart first.
To install UMP-SP:
1. Create a directory under C:\multitenant and copy the following files to it:
• SysAdmin.Tenant.zip
• unzip.exe
• Install-OVOCAgents
• install_multitenant.ps1
2. All files must be unblocked by right-clicking each file, selecting Properties and then
selecting the Unblock option (if it is there) as shown in the screenshot below:
Service Provider Edition 29 UMP 365
UMP 365
Figure 3-18: File Properties
3. A service account is used for background processing by UMP-SP. This account must
be inserted during the installation and needs to be a “local admin” account on the
computer where UMP-SP is installed and must have the right to log on as-a-service.
a. To grant this right, start the local security policy management console
(secpol.msc)
b. Select Local Policies > User Rights Assignment and right-click “Log on as a
service” to configure the properties and Add a User to the list as shown below:
Installation and Administration Guide 30 Document #: LTRT-26348
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