AT&T U-verse 3801 w/o Voice, U-verse 3800 Replacement Self-installation Manual

Get started Total approximate installation time: 20 minutes

ATT121140829-4

Wireless Gatew ay Swap 3800 to 38 01 w/o Voice

9/15

These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.

In the box:

Wi-Fi Gateway

(Front View)

FPO

Additional U-verse information

Manage your account:

Available 24/7, download the myAT&T app at

att.com/myattapp from your mobile device.

Support:

• For U-verse support, including live chat, go to att.com/uversesupport

• Visit att.com/userguides to find this guide (ATT121140829-4 Wireless Gateway Swap 3800 to 3801 w/o Voi ce)

¿Habla español?

Por favor visite att.com/uverseguias para ver la informacion en español. También pueden ver la siguiente

guía:

ATT121140829-4 (Wireless Gateway Swap 3800 to

3801 w/o Voice)

para más detalles.

Accessibility Support:

• Alternate formats now available in large print or braille. Call 800.288. 2020 and request your guide number (

ATT121140829-4

)

• Equipment:

- Voice Calls: 877.902.6350

- TTY Calls : 800.772.2889

• Repair C enter:

- Voice Calls: 800.246.8464

- TTY Calls : 800.397.3172

• Accessible Tagged PDF: Visit att.com/userguides

• Device Compatibility Feature: Compatible with any TT Y/TDD devices with standard phone line

Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.

Additional assistance: Call 800.288. 2020 and ask for “U-verse technical support.”

No TV or Internet service:

Need more help?

Check your connections:

Cables usually make an audible click when secure.

Check Power: Power light on the

Wi-Fi Gateway should be green; if not, try another electrical o utlet.

If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password. To do so, follow these steps:

· Use settings from new Wi-F i Gateway’s

yellow sticker

· Open your device’s Wi-Fi connection settings, select your Wi-Fi Network Name, and enter Wi-Fi Password to connect

· Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices

For use with High Speed Internet and TV

Check Service light on front of the Wi-Fi Gateway: If after

5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down the red reset button for 10 seconds.

TV receivers not responding:

Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver’s Power button down for 10 seconds and release, then wait five minutes.

Wi-Fi Gateway replacement self-installation guide

Power Cord

POWER

ETHERNET

WIRELESS

HOME PNA

PHONE 1

BROADBAND

SERVICE

PHONE 2

SSID: 2WIREXXX

Wireless Network Key: XXXXXXXXXX

For help: att.com/support

Computer or TV

To cable jack

Reset button

Power button

Easy return

(Refer to return instructions in your kit)

Return your equipment at no cost to you within 21 days to avoid a $150 charge.

Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip.

Please do not return other devices.

UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT&T at no cost to you.

A. B. C.

Begin anytime! You don’t need to wait until the

Service Activation Date listed on your packing slip.

Set up

Approximate time: 10 minutes

Please note that your U-verse TV and Internet will not operate during this process. This includes recording TV shows.

New Wi-Fi Gateway indicator l ights on front panel. Lights may vary with setup.

Power up

Approximate time: 1–5 minutes

PHONES

LINES 1 & 2PHONE LINE AU

CAL ETHERNE T

RESET

POWER

2 3

LINK HD RECORD

USB

TO TV

(VIDEO OUT)

NETWORK

Pb Y

S-Video

Optical USB

HDMI

Video Audio

Local Ethernet

1234

DSL

Broadband

ONT

Voice 1 & 2

Cable

Reset

Phone

Lines

Cable

Line

1 & 2

USB

Ethernet

1234

DSL

Broadband

ONT

Reset

POWER

PHONE

LINES 1 & 2

ETHERNET

BROADBAND

CABLE

· Stand the new Wi-Fi Gateway next to the existing Wi-Fi Gateway

· Disconnect the green data cable from the existing Wi-Fi Gateway and connect it to the new Wi-Fi Gateway

· Unplug the existing Wi-F i Gateway from the electrical outlet

· Set the existing power cord aside—do not use

Plug your new power cord into the Power port

of the new Wi-Fi Gateway

Plug the other end of the power cord into an

electrical outlet

ove the remaining cables from the existing

Wi-Fi Gateway to the new Wi-Fi Gateway

Existing Wi-F i Gateway

Electrical

outlet

Green Data Port

New Wi-Fi GatewayExisting Wi-F i Gateway

Yellow Ethernet Ports

New Wi-Fi GatewayExisting Wi-F i Gateway

Coax Port

New Wi-Fi Gateway

Electrical

outlet

LINK HD RECORD

USB

TO TV

(VIDEO OUT)

NETWORK

Pb Y

S-Video

Optical USB

HDMI

Video Audio

Local Ethernet

1234

DSL

Broadband

ONT

Voice 1 & 2

Cable

Reset

Phone

Lines

Cable

Line

1 & 2

USB

Ethernet

1234

DSL

Broadband

ONT

Reset

POWER

PHONE

LINES 1 & 2

ETHERNET

BROADBAND

CABLE

LINK HD RECORD

USB

TO TV

(VIDEO OUT)

NETWORK

Pb Y

S-Video

Optical USB

HDMI

Video Audio

Local Ethernet

1234

DSL

Broadband

ONT

Voice 1 & 2

Cable

Reset

Phone

Lines

Cable

Line

1 & 2

USB

Ethernet

1234

DSL

Broadband

ONT

Reset

POWER

PHONE

LINES 1 & 2

ETHERNET

BROADBAND

CABLE

PHONES

LINES 1 & 2PHONE LINE AU

CAL ETHERNE T

RESET

POWER

2 3

PHONES

LINES 1 & 2PHONE LINE AU

CAL ETHERNE T

RESET

POWER

2 3

POWER

ETHERNET

WIRELESS

HOME PNA

PHONE 1

BROADBAND

SERVICE

PHONE 2

Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn red and the Power light will turn solid green.

Wait up to 5 minutes for the Service indicator light to turn solid green.

During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your ser vice activation .

If the Service light does not turn solid green or continues to blink after 5 minutes, see Need more help? on the back of this guide.

For U-verse TV, restart your TV receivers after the Service light is solid green. Go to each TV and hold down the Power button on the U-verse receiver and DVR for 10 seconds.

NOTE: Live T V may take a few minutes to display. If TV does not respond, refer

to Need more help? on the back of this guide.

Go Wi-Fi

Approximate time: 1–5 minutes

New Wi-Fi setup:

NOTE : Any custom settings made for security cameras, game consoles, etc.,

on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

NOTE : If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,

refer to the Need more help? section on the back page of this guide.

· Open a browser and go to ufix.at t.com/restore

· Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,

help can be found on the account log-in screen.

· Follow the onscreen instructions to transfer the existing Wi-Fi settings.

· Record existing Network Name and Wi- Fi Password on separate yellow sticker from kit.

· Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.

A. Select only one option to begin the Wi-Fi Setup

Option 1: Connect using PC

· Connect laptop or PC with an Ethernet cable

to your Wi-Fi Gateway

· Continue to

Option 2: Connect using smartphone/tablet

· E stablish a temporary connection using new Wi-Fi

settings located on yellow sticker on new Wi-Fi Gateway

· Open your device’s Wi-Fi connection settings and select your Wi-Fi Network Name and enter your Wi-Fi Password to connect to your network

· Continue to

AT&T U-verse 3801 w/o Voice, U-verse 3800 Replacement Self-installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual