AT&T U-verse 3801, U-verse 3801 w/Voice Replacement Self-installation Manual

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Wi-Fi Gateway replacement self-installation guide

Reminder:

•

Your new gateway does not contain a battery backup.

• Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information.

For use with High Speed Internet, Voice, and TV

Get started Total approximate installation time: 20 minutes

These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.

In the box:

Wi-Fi Gateway

Power Cord

2 parts

(WIRELESS_GATE WAY_SWAP_3801_to_3801 _w_Voice)

10/15

ATT 12114 0849 -4

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Set up

Approximate time: 10 minutes

Please note that your U-verse TV and Internet will not operate during this process. This includes recording TV.

· Unplug power cord from

existing Wi-Fi Gateway

Stand new Wi-Fi Gateway

side by side with existing Wi-Fi Gateway

· Transfer one connection

at a time from the existing Wi-Fi Gateway to new Wi-Fi Gateway

· Carefully read and remove yellow

power sticker covering the Power port of new Wi-Fi Gateway

Connect Wi-Fi Gateway power cord

to Power port of new Wi-Fi Gateway and into electrical outlet

Below is a completed setup. Your exis ting Wi-Fi Gateway and connections may vary.

Power up

Approximate time: 1-5 minutes

Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service ac tivation.

When complete, the Service light will begin flashing, then turn to solid green. If the Service light does not turn solid green or continues to blink after 5 minutes,

see Need more help? on the back of this guide.

For U-verse TV, restart your TV receivers after the Service light is solid green. Go to each TV and hold down the Power button on the U-verse receiver and DVR for 10 seconds.

NOTE: Live TV may take a few minutes to display. If TV does not respond refer to

Need more help? on the back of this guide.

New Wi-Fi Gateway indicator lights on front panel. Lights may vary with setup.

Go Wi-Fi

Approximate time: 1-5 minutes

New Wi-Fi setup:

A. Select only one option to begin the Wi-Fi setup.

Option 1: Connect using PC

· Connect laptop or PC with an Ethernet cable

to your Wi-Fi Gateway

· Continue to B

Option 2: Connect using smartphone/tablet

· Establish a temporary connection using new Wi-Fi

settings located on yellow sticker on new Wi-Fi Gateway

· Open your device’s Wi-Fi connection settings and

select your Wi-Fi Network Name and enter your Wi-Fi Password to connect to your network

· Continue to B

Open a browser and go to ufix.att.com/restore

· Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,

help can be found on the account log-in screen.

· Follow the onscreen instructions to transfer the existing Wi-Fi settings.

· Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.

· Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.

NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,

refer to the Need more help? section on the back of this guide.

NOTE: Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

Easy Return

Avoid unnecessary charges by returning your equipment to AT&T at no charge to you within 21 days.

Two no-cost-to-you return options:

· Option 1: Do it yourself. Pack, label and drop-off your equipment

· Option 2: Let The UPS Store pack and ship your equipment

Refer to the Easy Return Instructions in your Kit.

New Wi-Fi Gateway

Existing Wi-F i Gateway

Wall Jack

Electrical

outlet

Yello w Ethernet Cable

Green Data Cable

Power Cord

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Need more help?

No TV or Internet service:

Check your connections: Cables usually make an audible click when secure.

Check Power: Power light on the Wi-Fi Gateway should be green; if not,

try another electrical outlet.

Green Light

Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.

Reset button

TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.

Power button

Wi-Fi Gateway power light is amber: Don’t worry. This is a normal part of the power up sequence.

No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.

Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”.

Additional U-verse information

Manage your account:

Available 24/7, download the myAT&T app at

att.com/myattapp from your mobile device.

Support:

For U-verse support, including live chat, go to att.com/uversesupport

¿Hablas español?

Visita att.com/uverseguias para ver la información en español. También puedes ver la siguiente guía: ATT121140849-4 Wireless Gateway Swap 3801 to 3801 w/Voice para más detalles.

Accessibility Support:

• Alternate formats now available in large print or braille. Call 800.288.2020 and request your guide number (ATT121140849-4).

• Special Needs Equipment:

- Phone: 877.902.6350

- TT Y: 800.772.2889

• Repair Center:

- Phone: 800.246.8464

- TTY: 800.397.3172

• Accessible Tagged PDF: Visit att.com/userguides to find this guide (ATT121140849-4 WIRELESS GATEWAY SWAP 3801 TO 38 01 w/Voice).

• Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line.