AT&T FC-UVE338, UVE338 User Manual
®
starter guide
Easy steps for geing the most
from your AT&T U-verse TV,
High Speed Internet, and Voice services.
Get answers /
a.com/uversesupport
or chat live ...
table of contents
$75
starter guide
Your important AT&T U-verse® information...........3
• For quick reference, record your important AT&T U-verse
information here
AT&T U-verse TV.................................................................... 4
• How to use the AT&T U-verse remote control
• Direct the show with your Total Home DVR®
• Program the DVR from your computer or mobile phone
• AT&T U-verse Online
• AT&T U-verse Mobile
• Find shows fast with Channel Shortcuts
• Watch four of your favorite shows at once with
My Multiview
• Other Multiview choices
• How to use Parental Controls
• Options menus offer bigger convenience
• U-verse Movies and Pay Per View programming
• Interactive features for TV, Internet, and Voice
• Quick tips about your AT&T U-verse service
AT&T U-verse High Speed Internet......................... 12
• Access your email from the Web
• Set up email on your home computer
• Access the entire national AT&T Wi-Fi Hot Spot network
• Get online protection with advanced safety features
AT&T U-verse VoiceSM....................................................... 16
• Set up your voice mailbox
• Listen to messages or change settings
• Access your mailbox online and by phone
• Turn off AT&T U-verse Messaging
• Change your PIN
• Link your wireless number and voice mailbox
• Important information
SM
SM
SM
when your friend orders
AT&T U-verse TV, Internet, and phone.
Love your U-verse?
Tell a friend, and you’ll BOTH get up to
information here for easy reference.
®
RESIDENTIAL GATEWAY INFORMATION
Manufacturer
SSID #
in gift cards
Learn more at a.com/referUverse.
Wireless key # (required for home Wi-Fi access)
Upgrade or add services anytime.
click att.com/myuverse
call ...
Please have your four-digit passcode available when calling.
, AT&T UID
Your AT&T U-verse primary member ID
allows you to manage your account online.
You can view and pay your bill, enroll in
paperless billing, sign up for Autopay,
upgrade your account, get updates
regarding your AT&T U-verse service, and
so much more.
quick fix guide
AT&T U-verse TV.............................................................. 21
• Resolve problems with your services
• Switch your TV screen setting from standard to
widescreen
• Program your remote to control up to four devices
• Change your TV’s input selection to match its
video source
• Three ways to connect your receiver to your TV
• Watch Help on Demand
AT&T U-verse High Speed Internet........................ 26
• Assure reliable security for your wireless home network
• Connect more computers to your wireless home network
AT&T U-verse Voice..........................................................27
• Create sub account voice mailboxes online
• Link your wireless number and your voice mailbox
• Change your PIN
• Get fast, affordable tech support
Support questions/additional resources..............27
Record your important AT&T U-verse
With all your key information in one place, it’s a snap to manage your account and get support when you need it.
For your own security, if you need
to record account passwords, write
GENERAL INFORMATION
them down separately and keep
Customer name on account
them in a safe place.
Billing account number (BAN)
AT&T U-verse primary member ID
(online account access ID)
VM PIN # and authentication code
AT&T U-verse password hint
Note: Password is the same as your AT&T email password.
For your secur ity, record acco unt passwords sepa rately
We’re always
here to help:
a.com/uversesupport
> Geing started:
Router password
Tech’s ID for promo code (P2R)
Your award-winning U-verse service was
and keep them in a safe place.
1.800.288.2020
> / care:
Please have your four-digit
passcode available when calling.
installed by
Tune your TV to ch-411
> Help Channel:
3
TV user guide
TV user guide
• How to use the AT&T U-verse® remote control
• Direct the show with your Total Home DVR
• Program the DVR from your computer or mobile phone
• AT&T U-verse Online
• AT&T U-verse Mobile
SM
SM
• Find shows fast with Channel Shortcuts
• Watch four of your favorite shows at once
with My Multiview
• Other Multiview choices
• How to use Parental Controls
• Options menus offer bigger convenience
• U-verse Movies and Pay Per View programming
• Interactive features for TV, Internet, and Voice
• Quick tips about your AT&T U-verse TV service
®
How to use the AT&T U-verse
Control devices with
mode buttons
Initiate program
recording
Stop program play
Pause program play
Jump forward
or backward by
interval
Go to On
Demand library
Go to main menu
screen
Return to previous
menu screen
Return to live TV
Change volume
Mute audio
®
remote control
Power on/off devices
Rewind or fast-forward
program
Allow navigation between
TV components (RGB,
HDMI, analog, other)
Start or resume
program play
Go to Recorded TV
program list
View online weather,
sports, stocks, and traffic
info in the U-bar
Navigate channels,
menus, and screens
Select onscreen
option
Display program
info screen
Access applications
(if available)
Channel/page guide
up or down
Go to interactive
program guide screen
Return to previously
viewed live TV
channel
Edit text on the
Search screen
Access screen
viewing options
Keypad for channel
and search functions
Upgrade to our
rechargeable Easy
Find Remote or our
RF Point Anywhere
Remote Control
for even more
convenience and cool
features. Learn more
at att.com/remotes.
Your remote can control up to four devices
At the time of installation, your remote was set up to control your AT&T HD-ready receiver.
The remote is also capable of controlling up to three other devices, such as the TV, DVD
player, or home theater system. You can access step-by-step instructions on how to
program your TV or other devices by pressing MENU on your remote control and scrolling
to Help and selecting System Set-up.
Visit a.com/uverse/newcustomer to learn more
Find answers 24/7: a.com/uversesupport
5
TV user guide
TV like you’ve never seen before
One DVR, one experience, any receiver
Record up to four shows at once and record and play back shows in any room from a
single DVR.* Your AT&T U-verse HD-ready receiver with Total Home DVR®
> Record up to four shows at once on a single DVR and record and play back your
shows from any room in your home
> Schedule, update, or delete your recordings from any room in your home
> Pause your recorded show in one room and pick it up where you left off in another
> Pause, fast-forward, and rewind live TV
> Set Parental Controls for U-verse Movies, Pay Per View, and live or recorded shows
> To learn more, visit att.com/uversesupport
NOTE: BLUE CAPITAL LETTERS refer to buttons on the remote control.
2
or recorded shows from any receiver
1
lets you:
Have TV, will travel
Take the U-verse experience with you on your computer or mobile phone.
Watch hit TV shows and program the DVR
from your computer
With AT&T U-verse OnlineSM you can watch TV shows, movies, and videos on
your computer, with thousands of titles to choose from, at no extra
charge. Log on to att.net/uverseonline and you can:
> Watch hit TV shows, classic TV series, movies,
trailers, and other video clips online
> Manage your DVR recordings and settings
> Manage your AT&T U-verse account and
check your local TV listings
Here are the steps to program your DVR:
Go to att.net/uverseonline and log into your account by
1
clicking the U-verse Member Login button.
Click the What’s on U-verse TV link to see the Guide screen.
2
Here, you can use the onscreen Arrows to scroll the TV listings; select the day
3
or click Prime Time to jump to a specific day or evening-only viewing. You can also
type a title into the Search field to find a specific program.
Pause, fast-forward, and rewind live TV from any receiver
Your Total Home DVR stores up to 60 minutes of the live TV channel you’re watching,
on up to four of your receiver-connected TVs
channels, your DVR will begin storing the new program instead.) You can rewind live TV
by pressing REW. You can also freeze live TV for up to 60 minutes by pressing PAUSE
(press PLAY to restart).
Record the program you’re watching from any receiver
Press RECORD on your remote control to begin recording the program you’re
watching. The Record light on your receiver remains lit until recording stops
automatically at the program’s scheduled end time. You can also press STOP to end
recording at any time; press OK to confirm.
Schedule program or series recordings from the Guide from any receiver
Press GUIDE, then use UP/DOWN ARROWS to scroll to the program you want to
record. Press RECORD once to record a single show (one red dot appears); press
RECORD twice to record the whole series (three red dots appear); press RECORD
three times to cancel recording.
Search for a show or series you want to record from any receiver
Press MENU, select Live TV, and use the DOWN ARROW to select Search. Press
OK. Choose Options to narrow your search, or type the show title (use ARROWS
to highlight a letter, then press OK to select it). Highlight the show you want when it
appears, and press INFO to record a single episode or the whole series.
Watch your recordings from any receiver
Press RECORDED TV and select Browse Recordings to see a list of your recorded
SD or HD programs and series. Highlight a show and press OK to see a Program Info
screen, then select Play to watch the program.
2
at the same time! (When you change
Watch hit TV shows and program the DVR
from your mobile phone
AT&T U-verse MobileSM lets you manage your DVR schedule and recordings, browse
the TV guide, and, with a qualif ying AT&T U-verse TV plan, watch from a library of hit
shows on your smartphone.3 Take the AT&T U-verse experience with you! Learn more
TV
at att.com/getuversemobile. The app is a free download from Apple iTunes®, BlackBerry®,
App World, or Android Market™. Once you have the app, here’s how to
use it to program your DVR:
Through the guide, browse to find the show you would
1
like to record.
Select the show to bring up the Show Details page.
2
Select Record This Episode to record only this one episode
3
or Record Series to record the entire series.
You’ll receive confirmation that your recording is set when the
4
Show Detail page updates, replacing Record This Episode
with Cancel This Episode.
*DVR not included w ith U100 or U-ba sic packages. Models may vary. 1 Total Home DVR f unctio nality is available on up to
eight T Vs and requires a receiver for each additional TV at $7/mo. Pricing subject to change. 2 Available in select markets ,
and coming to all markets by fall 2011.
Visit a.com/uverse/newcustomer to learn more
3 Access to select content requires compatible device, qualifying U-verse T V plan or monthly subscription fee, and Wi -Fi
connection and/or cellul ar data connection. Available conte nt may vary by device and/or U-verse TV subsc ription and is
subject to change. Data charges may apply.
Find answers 24/7: a.com/uversesupport
7
TV user guide
Find shows fast with Channel Shortcuts
Browse channels grouped by category and easily find the type of programming you like.
Access Channel Shortcuts two ways:
Press MENU. With Live TV selected, use DOWN ARROW to select Channel
1
Shortcuts. Press OK and use DOWN ARROW to select your category.
From the Guide screen, press ENTER.
2
With Display Channels selected, use
DOWN ARROW to pick a category and
press OK.
Watch four of your favorite shows at once
with My Multiview*
See only the channels you watch most (you’ll still see all channels in the Guide screen).
Press MENU and use the DOWN ARROW to select My Multiview and press OK.
1
Begin watching four of your Favorites (if already set). Press INFO and select
Add/Remove Channels and press OK to set or change your Favorites.
Scroll using UP/DOWN ARROWS and
2
See checked channels by selecting View Checked, then press OK. (Select
3
Uncheck All and press OK to clear the whole Favorite Channels list.)
Done? Select Save and then press OK.
4
press OK to check channels you want to see.
How to use Parental Controls
Once you have a personal identification number (PIN), you can restrict viewing by TV or
movie rating, all adult-only programming, who can rent U-verse Movies, and more.
Press MENU, then RIGHT ARROW to Options, then down to Parental Locking.
1
Press OK .
Use the remote’s number pad to enter your four-digit PIN and press OK (press
2
DELETE to clear an entry). You’ll have to enter your PIN twice. The Parental
Locking screen will appear with your locking options.
Be sure to scroll down to the second page if you want to lock adult-only content,
titles and posters from the standard channels, U-verse Movies, and purchases from
Account Manager.
Options menus offer bigger convenience
Watch TV the way you want by customizing your Guide screen view, what channels
you see, your onscreen language, sound settings, and more. There are two ways to
access Options:
Access Options from the Menu screen
to customize all your preferences
Here you can set favorite channels or
channels to hide, choose a parental locking
PIN, set your audio preferences, aspect ratio,
closed captioning, language settings, and
more. Press MENU on your remote. Use
ARROWS to select Options. Use ARROWS
to select the category of preferences you
want to change, and press OK.
Other Multiview1 choices
Tune to one channel to see available programming in a single genre—choose News
Multiview (ch-201, or 1201 HD), Kids Multiview (ch-301, or 1301 HD), or Sports
Multiview (ch-601, or 1601 HD). Subscribers to ESPN GamePlan can tune to channels
620 and 4400. Multiview will display all available channels in your TV package.
In any Multiview, you can:
> Press UP/DOWN ARROWS to scroll through the available channels or to
select a channel
> Press OK to replace the channel in the viewport with the selected channel
> Record a program by selecting one of the Multiview screens and pressing RECORD
Check out ch-400 for seasonal Multiviews.
NOTE: If you hide channels from view in the Guide screen, they will still display
in Multiview windows unless you block them with Parental Controls.
*A limited number of HD channels are not supported for display within My Multiview. 1 Channels/content available for
viewing in Multiview are based on TV package and additional programming purchased.
Access Options without changing the
channel or leaving the Guide screen
Change your onscreen language or enlarge
your view while watching live TV. Change
your Guide view, see your favorite channels,
or access Shortcuts to view the category of
channels you want to watch while the Guide
is visible. Press ENTER on your remote while
watching TV or from the Guide, use ARROWS
to choose the category of preferences you
want to change, and press OK.
U-verse Movies and Pay Per View
programming
AT&T U-verse On Demand offers Free On Demand,2 a huge selection of U-verse Movies
3
rentals,
or SHOWTIME®. Pay Per View offers you a front-row seat at exciting live sporting
events, concerts, and more.
your favorite shows.
Features subject to change. Simulated screen images for demonstration purposes only. 2 Free on Demand programming varies by
package subscription. Subscription to appropriate package and HD Technology Fee are required to access FREE and/or PREMIUM
HD On Demand titles. 3 U-verse Movies: Customer responsible for applicable charges. Once a U-verse movie is ordered, it cannot
be cancelled by remote or customer care. HBO®, Cinemax® and related channels and service marks are the property of Home Box
Office, Inc. 4 Event schedules subject to change. Once a Pay Per View is ordered, it cannot be cancelled by remote or customer
care. You will be billed and the event will air on your T V set.
plus Premium On Demand when you subscribe to HBO®, Cinemax®, STARZ®,
4
Visit att.net/uverseonline to see clips of some of
Visit a.com/uverse/newcustomer to learn more
Find answers 24/7: a.com/uversesupport
9
Loading...