AT&T U-1001-C User Manual

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Table of Contents Sheet A U-1001-C Cancels 7th Revised Table of Contents Sheet A

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

TABLE OF CONTENTS

Sheet No.

2.1 RULES

2.1.1 RULE NO. 1 - DEFINITION OF TERMS ............................. 1

SALES AGENCY PROGRAM ............................ 23.1

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE .......................... 32

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE ......................... 39

2.1.4 RULE NO. 4 - CONTRACTS ....................................... 46

2.1.5 RULE NO. 5 - SPECIAL INFORMATION REQUIRED ON FORMS ........... 47

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT ..... 50

2.1.7 RULE NO. 7 - ADVANCE PAYMENTS AND DEPOSITS ................... 59

2.1.8 RULE NO. 8 - NOTICES ......................................... 62

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS .................. 63

2.1.10 RULE NO. 10 - DISPUTED BILLS AND OTHER DISPUTES ............... 72

2.1.11 RULE NO. 11 - DISCONTINUANCE AND RESTORATION OF SERVICE ....... 74

2.1.12 RULE NO. 12 - DISCLOSURE OF RATES AND CHARGES AND INFORMATION

TO BE PROVIDED TO THE PUBLIC ................... 84

2.1.13 RULE NO. 13 - TEMPORARY SERVICE, SPECULATIVE PROJECTS AND

RISK SERVICES .................................. 85

2.1.14 RULE NO. 14 - LIMITATION OF LIABILITY ......................... 87

2.1.15 RULE NO. 15 - LINE EXTENSIONS ................................. 95

2.1.16 RULE NO. 16 - SERVICE CONNECTIONS AND FACILITIES ON

CUSTOMER’S PREMISES ............................ 101

2.1.17 RULE NO. 17 - TELEPHONE DIRECTORIES, LISTINGS AND NUMBERS ..... 116

2.1.18 RULE NO. 18 - CUSTOMERS’ PRIVATE SERVICE NOT FOR PUBLIC USE/

RESALE OF SERVICES ............................. 117

2.1.19 RULE NO. 19 - ACCESS TO CUSTOMERS’ PREMISES ................... 118

2.1.20 RULE NO. 20 – DEMARCATION POINT ............................... 118.1

2.1.21 RULE NO. 21 - RESERVED ........................................ 119

(T)

2.1.22 RULE NO. 22 - BUSINESS AND RESIDENCE SERVICE .................. 120

2.1.23 RULE NO. 23 - PRIORITY OF ESTABLISHMENT, SUPERSEDURE OF

SERVICE AND CHANGE IN BILLING .................. 123

2.1.24 RULE NO. 24 - RE-ESTABLISHMENT OF SERVICE DUE TO FIRE AND

DISASTERS SUCH AS EARTHQUAKES OR FLOODS 124.1

2.1.25 RULE NO. 25 - EMERGENCY MEASURES TAKEN PURSUANT TO A “STATE

OF EXTREME EMERGENCY” .......................... 125

2.1.26 RULE NO. 26 – ALTERNATIVE SERVICE ARRANGEMENTS DURING

CRITICAL SERVICE OUTAGES ....................... 125.1

2.1.27 RULE NO. 27 – RESERVED ........................................ 126

2.1.28 RULE NO. 28 - CANCELLED

2.1.29 RULE NO. 29 - CANCELLED

Continued

Advice Letter No. 40962 Issued by Date Filed: August 1, 2012 Decision No. Eric Batongbacal Effective: August 3, 2012 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Table of Contents Sheet B U-1001-C Cancels 8th Revised Table of Contents Sheet B

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

TABLE OF CONTENTS

Sheet No.

2.1 RULES (Cont’d)

2.1.30 RULE NO. 30 - MONITORING OF TELEPHONE CONVERSATIONS ......... 127

2.1.31 RULE NO. 31 - LEGAL REQUIREMENTS FOR REFUSAL OR

DISCONTINUANCE OF SERVICE .................... 129

2.1.32 RULE NO. 32 - FACILITIES TO PROVIDE REPLACEMENT OF AERIAL

WITH UNDERGROUND FACILITIES .................. 132

2.1.33 RULE NO. 33 - BILLING SURCHARGES ............................ 135

2.1.34 RULE NO. 34 - NONPUBLISHED SERVICE - RELEASE OF INFORMATION . 136

2.1.35 RULE NO. 35 - CREDIT INFORMATION AND CALLING RECORDS -

RELEASE OF ................................... 141

2.1.36 RULE NO. 36 - SPECIAL CONSTRUCTION OF EXCHANGE FACILITIES.... 144

2.1.37 RULE NO. 37 - SURCHARGE TO FUND CALIFORNIA PUBLIC UTILITIES

COMMISSION REIMBURSEMENT FEE ................. 151

2.1.38 RULE NO. 38 - CALIFORNIA HIGH COST FUND-A SURCHARGE ......... 152

2.1.39 RULE NO. 39 - CALIFORNIA HIGH COST FUND-B SURCHARGE ......... 154

2.1.40 RULE NO. 40 - UNIVERSAL SERVICE FUND SURCREDIT .............. 156

2.1.41 RULE NO. 41 – DISCOUNTS ON ADVANCED SERVCIES ................ 158

A. AVAILABILITY ................................................... 158

B. FUNCTIONAL EQUIVALENTS ......................................... 158.2

C. BILLING ........................................................ 158.3

D. SPECIAL CONDITIONS ............................................. 158.4

2.1.42 RULE NO. 42 - CALIFORNIA TELECONNECT FUND SURCHARGE ......... 159

2.1.43 RULE NO. 43 - GENERAL TERM NO. 1 - APPLICATION OF SURCHARGES. 161

(N)z

2.1.44 RULE NO. 44 - PINE MOUNTAIN LEARNING CENTER LINE EXTENSION

GRANT PROJECT................................. 162

(N) (N)

2.2 RESERVED

z Correction – inadvertently omitted from Advice Letter No. 40039.

Continued

Advice Letter No. 41712 Issued by Date Filed: December 28, 2012 Decision No. Eric Batongbacal Effective: December 31, 2012 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Table of Contents Sheet C U-1001-C Cancels 5th Revised Table of Contents Sheet C

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

TABLE OF CONTENTS

Sheet No.

2.3 FORMS .......................................................... 176

2.3.1 GENERAL ...................................................... 176

A. AGREEMENT FORMS ................................................ 176

B. APPLICATION FOR SERVICE AND RELATED FORMS ...................... 177

C. BILL AND STATEMENT FORMS ....................................... 177

D. DELINQUENCY AND DISCONNECT NOTICES ............................. 178

E. RECEIPTS ....................................................... 178.2

F. MISCELLANEOUS .................................................. 179

G. FORMS LISTED BY FORM NUMBER .................................... 180

H. SAMPLE FORMS ................................................... 185

2.4 RESERVED ....................................................... 296.4

2.5 RESERVED ....................................................... 296.4

2.6 RESERVED ....................................................... 296.4

2.7 RESERVED ....................................................... 296.4

2.8 CUSTOMER PREMISES DISTRIBUTION CABLE ........................... 297

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 1 U-1001-C Cancels 6th Revised Sheet 1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES

2.1.1 RULE NO. 1 - DEFINITION OF TERMS

Certain terms and phrases used in the Tariff Schedules have the meaning as given in the definitions set forth below.

(D)

ACCESSORIES

Devices which are mechanically attached to, or used with, the facilities furnished by the Company and which are independent of and not coupled acoustically or electrically, either directly or inductively, to the communications path of the exchange or toll network.

ACCOUNT

Each separate service, or combined services, or each portion of a service, for which a separate bill is rendered. A customer may have more than one account.

ACTIVATION (Line)

To make access line functional. Work performed usually to the Standard Network Interface (SNI), Protector (usually does not require premise visit).

ACTIVATION (Jack)

An untariffed installation activity to connect or tie down existing network facilities to the Standard Network Interface (SNI) for the purpose of making existing jack(s) functional, if no relocation of the jack is required.

All existing jacks may be activated to an existing line. Additional untariffed installation charges will apply to any newly installed jacks.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 1.1 U-1001-C Cancels 2nd Revised Sheet 1.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont’d)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont’d)

(D)

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 2 U-1001-C Cancels 2nd Revised Sheet 2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

APPLICANT

An individual or concern making application to the Company for new or additional telephone service or installation of facilities or for moves or changes of existing service.

APPLICATION CANCELLED, MODIFIED OR DEFERRED

Any act or omission by an applicant or customer to cancel, modify, postpone, suspend, defer or delay either the installation of new or additional service or a move or change ordered by the applicant or customer.

APPLICATION FOR SERVICE

Request by an applicant or customer for new or additional service or facilities or a move, change or rearrangement of existing service or facilities. The Company will accept oral requests for such changes

(N)

AUTHORIZED EQUIPMENT

Registered or grandfathered Company or customer-provided telephone equipment authorized for connection to exchange or message toll service in accordance with the provisions of the Federal Communications Commission's Registration Program.

Note 1: See Rule No. 3 – Application for Service.

(N)

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 3 U-1001-C Cancels 6th Revised Sheet 3

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

AUTHORIZED REPRESENTATIVE (AGENT)

An individual or concern designated by the applicant/customer that represents such applicant/customer regarding telephone service including Intrabuilding Network Cable. The notice received by the Company must set

(T) forth the extent of representation authorized by the applicant/customer. This accommodation does not remove the responsibility of the applicant/customer for payment of service, usage, or adherence to other Rules set forth in the tariff or Guidebook. (See Property

(N) Owner/Landlord/Agent).

AUTHORIZED SALES REPRESENTATIVE (ASR)

A Company approved vendor contracted to market, on a commission basis,

(T) Network and Exchange Services in accordance with authorized rates, charges and regulations as set forth in the Company's tariff schedules and/or Guidebook. An Authorized Sales Representative may be a CPE vendor or a

(N)

(N) vendor of telecommunications or telecommunications-related products and services.

AUTOMATIC TELEPHONE SERVICE

See Dial Telephone Service.

AUXILIARY LINE

An additional individual access line from the same central office to the same premises as the main individual access line and associated therewith.

BASE RATE AREA

A more closely built up section of the exchange area in which the base rates apply without mileage charges.

BASIC EXCHANGE SERVICE (A Primary Service)

A telecommunications service for business and residence customers furnished by central office lines in a specified geographical area for local calling on either a flat rate or measured rate basis, and for network access to message toll service.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 4 U-1001-C Cancels 1st Revised Sheet 4

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

BUILDING

A nonmobile ground supported structure intended to give protection from the elements and usually enclosed by a system of essentially continuous exterior walls. A building may contain more than one premises. Carports, driveways, passageways, patios or similar connecting elements not intended for occupancy - covered or not - do not create a single building.

Abutting structures having common hallways above ground level, occupied by a customer or their personnel as a permanent work location and appearing to function as one entity, are treated as a single building.

A pier or wharf for mooring one or more boats is treated as a single building.

A trailer pad improved for regular use is treated as a single building.

For the provisions of service connection facilities, each of several single occupancy "Townhouse" living units constructed on a separate lot within a continuous property is treated as a separate building.

A building may be subdivided by one or more interior walls preventing passage between portions of the building, as in a row of business establishments. All portions of a building need not have single ownership, as in a condominium.

BUILDING OWNER (See Property Owner/Landlord/Agent)

(N)

BUILDING TYPES

Single story: A building with one floor or level, excluding basements and garages or other parking facilities, if any.

Multi-story: A building with more than one floor or level.

Multi-unit: A building that has multiple tenants.

(N)

Material omitted now on Sheet 4.1.

Continued

Advice Letter No. 16555 Issued by Date Filed: May 10, 1993 Decision No. Eric Batongbacal Effective: August 8, 1993 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 4.1 U-1001-C Cancels 1st Revised Sheet 4.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

BUILDING USAGE

Residential:

Single Family: Multi-story or Single story, but not Multi-unit: A dwelling entirely occupied by one family or individuals functioning as one domestic household. Private garages, caretakers' quarters, and other locations such as private laundries, patios, garden houses, and private swimming pools that are part of the family's domestic establishment and used as part of the single family residence are considered part of the premises where located on the same Continuous Property.

Multi-Family: Multi-unit and Multi-story or Single story: A building occupied by more than one family or more than one individual functioning as one domestic household. (e.g., apartments, condominiums, townhouses, and duplexes)

Commercial:

Single Tenant Commercial: A Multi-story or Single story, but not Multi-unit. A building entirely occupied by one business customer.

Multi-Tenant Commercial: A Multi-unit and Multi-story or Single story. A building occupied by more than one business customer.

Mixed Residential and Commercial:

Multi-unit and Multi-story or Single story. A building occupied by both residential and business customers.

BURIED CABLE/WIRE

A cable/wire designed for use in underground construction that is used to extend the Company's telephone plant.

(T)

BUSINESS SERVICE

Exchange service furnished to individuals engaged in business, firms, partnerships, corporations, agencies, shops, works, tenants of office buildings and individuals practicing a profession or operating a business who have no offices other than their residences and where the use of the service is primarily or substantially of a business, professional or occupational nature. If the directory listing denotes the character of the service to be for business use, the rates for business service will apply.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 4.2 U-1001-C Cancels 1st Revised Sheet 4.2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

CABLE LOCATION MAP

Cable location maps are charts/diagrams (i.e., cable location maps) that provide the location, age, configuration, size, length, and type of INC cable facilities in buildings/property.

CALIFORNIA RELAY SERVICE

A dual party relay system using communication assistants to connect deaf or severely hearing impaired persons with persons of normal hearing.

(D)

CALLING RECORDS

Calling records are the records of calls made from a customer's telephone no matter how recorded and regardless of whether such information appears in the customer's monthly telephone service bill. Toll records and pen registers are examples of calling records.

CAMPUS ARRANGEMENT (See Continuous Property)

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 5 U-1001-C Cancels 6th Revised Sheet 5

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (CONT'D)

CENTRAL OFFICE

A Company's electromechanical or electronic switching office which provides

(T)

a central office line to a customer by means of related switching office equipment. It also provides the switching equipment by which one central office line is switched to another. More than one central office may be located in the same building.

CENTRAL OFFICE LINE

(T)

A Company-provided line from the central office to the customer premises to

(I)(

furnish basic exchange service of the class, type and grade ordered by a customer or applicant.

(D)

COMPETITIVE LOCAL CARRIER

A Competitive Local Carrier is a common carrier that has been issued a Certificate of Public Convenience and Necessity (CPCN) to provide local

(T)

exchange telecommunications service for a geographic area specified by such carrier.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 6 U-1001-C Cancels 3rd Revised Sheet 6

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

CHANGE IN BILLING

A rearrangement in billing of an account where whole or partial responsibility for payment of service remains with the same customer and with no interruption of service and no change in service or facilities.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 7 U-1001-C Cancels 5th Revised Sheet 7

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

COMPANY (the Company)

Utility; Pacific Bell Telephone Company d/b/a AT&T California

(N)

COMPLETED CALL OR TELEPHONIC COMMUNICATION

A call or telephonic communication originated by a person or mechanical/ electrical device from a station to another station which is answered by a person or mechanical/electrical device. The stations may be any distance apart and the communication may consist of voice or data, or the combination of both, and may be for any duration of time.

COMPLEX INSIDE WIRE

Complex inside wire, also known as Intrasystem Wire, connects station components to each other or to common equipment, such as a PBX or key system. Connection of Complex Inside Wire to the telephone network is governed by Part 68.215 or Subpart C, of the FCC's Rules and Regulations.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 8 U-1001-C Cancels 4th Revised Sheet 8

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

CONTINUOUS PROPERTY

1. Continuous Property is land which is

(a) wholly owned by a single individual or entity, regardless of whether the

owner leases1 all or a portion(s) of the property to another and

(b) which contains, or will contain, multiple buildings where all portions

of the property may be served without crossing a public thoroughfare2 or the property of another.

2. There are three basic types of Continuous Properties:

(a) Single-tenant commercial in which one owner or tenant occupies all

buildings.

(b) Mixed commercial and residential (e.g., buildings with both commercial

and residential space or campus-type configurations such as colleges and military bases) in which a mixture of business and residential uses exists.

occupy a building individually on a per-floor or per-section basis.

Single-family homes and properties within which a portion(s) of the land is owned by separate entities and a portion(s) is owned by the entities in

common3 do not constitute Continuous Property.

NOTE 1: The property retains its character as Continuous Property regardless of whether the owner or a lessee (who wholly leases the property from the owner) sublets a portion(s) of the property to another, e.g., apartment buildings or complexes. Condominiums also are Continuous Property. NOTE 2: For the purpose of Continuous Property, a "public thoroughfare" is a street, road or other means of passage across property which is not subject to restrictions on ingress, egress or boundaries. NOTE 3: Such as townhomes and homes in gated communities.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 8.1 U-1001-C Cancels 1st Revised Sheet 8.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

COORDINATOR SALE AND PURCHASE OF WIRE (CSPW)

A Company employee assigned the responsibility of coordinating, pricing and

(T)

preparing forms for all sales and purchases of Intrabuilding Network Cable and associated terminals and hardware.

CREDIT INFORMATION

A customer's credit information is the information contained in the customer's Company account record, including but not limited to: account

(T)

established date, "can-be-reached" number, name of employer, employer's address, customer's social security and/or driver's license number, billing name, location of previous service. Not included in customer's credit information for purposes of Schedule Cal.P.U.C. No. A2.1.35 are: nonpublished customer information or customer's name, address and telephone number as listed in the telephone directory.

CROSS-CONNECT

A wire commonly referred to as a “jumper” which is used to make connections, between binding posts, or from one part of a circuit to another.

CURRENTLY OFFERED EQUIPMENT AND INSTRUMENTALITIES

Those items which are currently being manufactured and regularly offered for new installations.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 8.2 U-1001-C Cancels Original Sheet 8.2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

CUSTOMER

Refers to the person, firm, or corporation responsible for ordering telecommunications services, for paying charges, and for complying with the rules and regulations of the Company. A customer may be an individual,

(T)

partnership, association, joint stock company, trust corporation, authorized representative, governmental entity, or any other entity that subscribes to the services offered under this tariff or the Guidebook.

(N)

CUSTOM CONVENIENCE BLOCK (CCB)

A customer provided termination point which is located between the customer’s inside wire and the cross-connect at the local loop demarcation point (LLDP) or INC Demarcation point.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Sheet 9 U-1001-C Cancels 8th Revised Sheet 9

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

CUSTOMER PROVIDED COMMUNICATION SYSTEMS Denotes channels and other facilities not subject to Part 68 of the Federal Communications Commission's Rules and Regulations that are capable, where not connected to telecommunications services, of two-way communications between customer provided terminal equipment or Company stations. A typical example

(T)

would be a customer provided private microwave system.

CUSTOMER PROVIDED PREMISES TERMINAL EQUIPMENT

Denotes communications devices and apparatus with their associated wiring provided by a customer or authorized user that does not constitute a communications system.

CUSTOMER SELF-CERTIFICATION (CSC)

The process by which a new basic residential telephone customer will certify to its basic service provider whether the new basic residential service telephone line to the residence is the customer’s primary residential telephone service, for the purposes of claiming the appropriate subsidies from the California High Cost Fund - B.

DATA ACCESS ARRANGEMENT

Denotes a protective arrangement for use with the network control signaling unit.

(D)

DATE OF PRESENTATION The date upon which a bill or other written notice is properly deposited in any United States Post Office, postage prepaid, in a sealed envelope properly addressed to the customer, or the customer's authorized representative. The date of presentation is also called the date of mailing. If the customer requests the date of mailing, the Company will research and determine the

(T)

actual date of mailing from its internal records. If the bill or notice is hand delivered to the customer, or the customer's representative, or the current billing address, at an earlier date, that delivery date becomes the "Date of Presentation."

NOTE 1: Implementation of the self-certification process of primary lines

for new basic residential service shall begin November 1, 1997 for Resale and for Retail, December 10, 1997 for Southern California and December 12, 1997 for Northern California.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 10 U-1001-C Cancels 4th Revised Sheet 10

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

DIAL TELEPHONE SERVICE

Service by means of a telephone system in which the central office equipment is of the automatic or machine-switching type and in which the customer's station is equipped with a dial for use in originating calls therefrom.

DIRECT ELECTRICAL CONNECTION

Denotes a physical connection of the electrical conductors in the communications path.

DIRECTORY LISTINGS

Essential information in the telephone directory whereby telephone users may ascertain the telephone number of a customer's telephone service.

DISTRIBUTION AREA

Specific geographical boundaries established by the Company for the purpose

(T)

of planned administration of distribution facilities entering and serving all the Company's subscribers located within such geographical boundaries.

(T)

DISTRIBUTION CABLE FACILITY

Cable and associated structures located in/on streets or easements extending from the serving central office to the point of connection with the Company's

(T)

service connection facilities. On continuous property, these facilities include the Company's cable and associated apparatus directly or indirectly

(T)

routed to the minimum point of entry in a building or buildings.

DISTRICT AREA

A specific portion of an exchange area served by a particular central office or by a group of central offices common only to that portion.

DUAL ELEMENT CHARGES

Dual Element Charges are service and labor charges which apply to new or existing access lines for residence and business exchange services. The charges apply to terminations, reterminations, moves, changes, rearrangements and enhancements of such lines. See Guidebook, Part 3, Section 1.

(N)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 10.1 U-1001-C Cancels Original Sheet 10.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

DUAL PARTY RELAY SYSTEM - See California Relay Service.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 11 U-1001-C Cancels 1st Revised Sheet 11

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

EMERGENCY

A situation which exists when serious sickness or public safety or necessity is involved.

EQUIPMENT

Relays, apparatus, mechanical equipment, other associated devices, and telephone instruments, used as a part of or in connection with telephone service.

(D)

EXCHANGE

A telephone system providing service within a specified area within which communications are considered exchange messages, except those messages, between toll points.

EXCHANGE AREA

An area within which the Company holds itself out to render exchange

(T) telephone service from one or more central offices serving that area.

EXCHANGE SERVICE (Also Exchange Telephone Service)

A general term used for Basic Exchange service and other services which are identified in the tariff schedules and/or Guidebook as exchange service or

(N) exchange telephone service, as opposed to Private Line, Message Toll, and other special services.

EXTENDED SERVICE

An exchange service available to customers in a particular exchange area for communication throughout that exchange area and other designated areas in accordance with the provisions of the exchange tariffs and/or Guidebook.

(N)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 12 U-1001-C Cancels 5th Revised Sheet 12

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

EXTENSION BELL

A bell connected to the same circuit and operated with the bell on the primary or private branch exchange station.

EXTENSION LINE

An extension service without a Company provided telephone.

(T)

EXTENSION SERVICE

An exchange service connected in addition to a primary station set or working service point on the same service or line in connection with an authorized customer provided telephone or terminal equipment, and consisting of interior wire and standard jack or equivalent conforming to Part 68, Subpart F, of the FCC's Rules and Regulations. Also called an extension line.

FACILITIES

The elements of plant involved in providing a telecommunications service, such as: service connection facilities, radio facilities, OCC facilities, central office equipment, etc.

(D)

FICTITIOUS NAME

A name under which a concern conducts its business or desires to be known to the public, other than the actual name of a person or corporation conducting the business concerned.

FLAT RATE SERVICE

Exchange service furnished for a fixed periodic charge.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 13 U-1001-C Cancels 5th Revised Sheet 13

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

FROZEN/GRANDFATHERED SERVICE

The term “frozen/grandfathered service” applies to an obsolete and/or outdated service the Company no longer wishes to provide. The freezing/grandfathering of a service is the Company’s method of managing

(T)

a tariff for this service prior to ultimately discontinuing the service, or change existing tariff regulations without discontinuing certain rights, privileges or conditions of the service to existing customers.

FULLY RENOVATED BUILDINGS

Fully renovated buildings are those buildings in which internal wall coverings and existing telephone wiring and/or cable are removed in connection with renovations requiring a building permit. The effective date for determining "fully renovated" status is the date of Notice of Occupancy issued by the appropriate local agencies.

(D)

GROUND START SIGNALLING

A method of signalling the central office that a telephone call is being initiated by placing a ground on one side of the telephone line. When the signal is received, a ground is placed on the other side of the telephone line at the central office to signal the terminal equipment.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 13.1 U-1001-C Cancels 1st Revised Sheet 13.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont’d)

2.1.1 Rule No. 1 - DEFINITION OF TERMS (Cont’d)

GUIDEBOOK (Guidebooks)

(N)

Those documents that contain the standard descriptions, pricing, and other terms and conditions for services offered on a detariffed basis pursuant to D.07-09-018. Also known as (The) AT&T Guidebook or AT&T California Guidebook.

(N)

HOUSEHOLD

Shall be considered the members of a residence for the purposes of claiming the appropriate subsidies from the CHCF-B.

HUNTING SERVICE

An arrangement to search multiple lines of the same class of service and of the same customer for a vacant line for each incoming call. Multiline Hunt Group allows a number of lines to be grouped together to share common translation data.

NOTE 1: Implementation of the self-certification process of primary lines for

new basic residential service shall begin November 1, 1997 for Resale and for Retail, December 10, 1997 for Southern California and December 12, 1997 for Northern California.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Sheet 14 U-1001-C Cancels 8th Revised Sheet 14

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

IMMEDIATE FAMILY

A group of persons, related either by blood, marriage or adoption.

IN PROXIMITY TO

Shall mean within 1,000 feet from each edge of the right-of-way of designated state scenic highways and from the boundaries of designated parks and scenic areas.

INDIVIDUAL ACCESS LINE SERVICE (ALSO SHOWN AS INDIVIDUAL LINE SERVICE)

Basic exchange service furnished by means of a central office line to which one customer is assigned.

(D)

INSIDE WIRE (ALSO KNOWN AS SIMPLE WIRE)

Refers to all non-system premises telephone wire. Inside wire includes the associated jacks on the customer's side of the Company's local loop demarcation point. Inside wire does not include customer premises equipment.

INSTALLATION

Company provided Inside Wire Installation Service. Placement of inside

(T)

wire and jack(s), activation of inside wire and jack(s) and removal of inside wire and jack(s) (charged in addition to regulated Network Installation charge).

INSTALLATION CHARGE

A one-time charge made under certain conditions to cover all or a portion of the cost of installing telephone facilities and service offerings.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 15 U-1001-C Cancels 3rd Revised Sheet 15

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

INSTRUMENTALITIES

The telephone instruments located on an applicant's or customer's premises (excluding interior wiring and protective apparatus). In private branch exchange service the instrumentalities include the attendant position.

(D)

INTERFACE (SEE STANDARD NETWORK INTERFACE)

INTRABUILDING NETWORK CABLE (INC CABLE)

INC Cable is located on the customer's side of the Company's local loop demarcation point. INC Cable connects the end of the Company's local loop

(T)

at the Minimum Point Of Entry (MPOE) to the INC demarcation point at the floor terminal(s) within a customer's building or to another building on a customer's continuous property. The purpose of INC Cable is to provide the communications path from the Company's service entrance facility to the

(T)

end-user's service location.

INTRASYSTEM WIRE (SEE COMPLEX INSIDE WIRE)

JOB SCHEDULE

This schedule establishes the activity dates associated with a job. Start and completion dates for each major work activity are normally provided.

(D)

LANDLORD See Property Owner/Landlord/Agent)

(T)

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 16 U-1001-C Cancels 7th Revised Sheet 16

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

LATE PAYMENT CHARGE (Also See Guidebook Part 3, Section 1)

A charge applicable to an unpaid balance not received at the Company or one of its authorized payment locations by the late payment date printed on the bill.

LINE EXTENSION

Line extensions consist of overhead or underground extensions of existing distribution facilities to new service connection facilities, and exclude additions to plant along existing telephone facilities. (See also Distribution Facility and Service Connection Facility.)

LOCAL ACCESS AND TRANSPORT AREA (LATA)

The term "Local Access and Transport Area" denotes a geographic area established by the Company for the administration of communications service. It encompasses designated exchanges, which are grouped to serve common social, economic and other purposes. The Company will typically

(C)

offer services to customers within a LATA only.

LOCAL CALL

A completed call or telephonic communication between a calling station and any other station within the local service area of the calling station.

LOCAL LOOP DEMARCATION POINT (SEE SCHEDULE CAL.P.U.C. NO. A2.1.20.)

The physical location that separates the responsibility for installation and repair of telecommunications facilities between the Company, building/property owner/landlord/agent, and the end-user customer. The local loop demarcation point is generally located at the first point of entry to a single or multi-story building and includes the main entrance facility. The Company is responsible for the installation and maintenance of its facilities up to and including those located at the Company 's local loop demarcation point. This point may also be referred to as the Minimum Point of Entry (MPOE) or the Minimum Point of Presence (MPOP). Installation and maintenance of facilities and equipment beyond the Company 's local loop demarcation point is the responsibility of the building/property owner/landlord/agent, or end-user customer. Where a local loop demarcation point lacks sufficient power and/or space to support provisioning of new service, such service will be provisioned as close as practicable to the existing demarcation point.

Continued

Advice Letter No. 44079 Issued by Date Filed: October 17, 2014 Decision No. Eric Batongbacal Effective: October 17, 2014 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 17 U-1001-C Cancels 5th Revised Sheet 17

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (CONT'D)

LOCAL SERVICE

An exchange service available in a particular exchange area for communication throughout that exchange area.

LOCAL SERVICE AREA

An area within which are located the stations which customers may call at exchange rates, in accordance with the provisions of the exchange tariffs or Guidebook. The local service area may include the whole or a part of an

(N)

exchange area, or parts of all of two or more exchange areas.

LOOP START SIGNALLING

A method of signalling the central office that a telephone call is being initiated by electrically bridging both wires of the telephone line.

MACHINE-SWITCHING TELEPHONE SERVICE

See Dial Telephone Service.

(D)

MANUAL TELEPHONE SERVICE

A service in which the switching of one line into connection with another for purposes of telephonic communication is performed manually by operators.

MEASURED RATE SERVICE

A telephone service with local service charges based upon the number of outgoing timed or untimed local messages or Zone Usage Measurement Service Zone 1 and Zone 2 messages.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 18 U-1001-C Cancels 3rd Revised Sheet 18

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

MILEAGE CHARGES

The additional charges for exchange telephone service furnished outside the base rate area and for lines of greater than prescribed length based upon distance measurement.

MINIMUM POINT OF ENTRY/PRESENCE (MPOE/MPOP)

(See Local Loop Demarcation Point)

MOBILEHOME PARKS

Mobilehome Parks, as defined below, shall not be considered Continuous Property. Instead, the Company shall provide service to mobilehome parks

(T)

in a manner consistent with the provision of service to residential subdivisions containing detached, single-family homes.

A "mobilehome park" is any area or tract of land

(1) where two or more mobilehome lots accommodate manufactured homes or

mobilehomes and

(2) which is subject to the permit to operate requirements under the

Mobilehome Park Act (Health and Safety Code Section 18200, et. seq.) or

(3) that (a) is owned, operated and maintained by a government entity,

(b) is for residential occupancy by the public and (c) is not used for government employee housing or occupancy.

In addition, employee housing within the definition of Health and Safety Code Section 17008, regardless of the number of employees does not constitute a "mobilehome park" unless such employee housing is incidental to the operation of the mobilehome park and such park is otherwise subject to the permit to operate requirement under the Mobilehome Parks Act.

MODIFICATION

Any applicant/customer request for an alteration in an existing service which requires a new design, or a movement or physical alteration of facilities or equipment.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 18.1 U-1001-C Cancels 1st Revised Sheet 18.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

MOVE

A change of location of service or facilities within the customer's premises being served.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 19 U-1001-C Cancels 2nd Revised Sheet 19

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

NETWORK CONTROL SIGNALING

Denotes the transmission of signals used in the exchange and toll network that perform functions such as supervision (control, status, and charging signals), address signaling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating re-order or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of the central office equipment in the exchange and toll network.

NETWORK CONTROL SIGNALING UNIT

Denotes the terminal equipment furnished, installed and maintained by the Company for the provision of network control signaling.

(T)

NETWORK INTERFACE (NI)

(See Standard Network Interface)

NETWORK TERMINATING WIRE (NTW)

Wire between the distribution terminal and the network interface NTW includes wire that connects the building entrance terminal to the Company

(T)

placed network access termination. This wire connection is called a "cross connect".

NONPUBLISHED SERVICE

Upon a customer's request, customer name, address, and telephone number are not listed in any telephone directory, street address directory, or in the directory assistance records available to the general public. This information, as well as call-forwarding information from such unlisted telephone numbers, shall be released by the Utility in response to legal process or to certain authorized governmental agencies provided the requesting agency complies with Schedule Cal.P.U.C. No. A2.1.34 established for the release of nonpublished information.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

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