AT&T U-1001-C User Manual

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Table of Contents Sheet A U-1001-C Cancels 7th Revised Table of Contents Sheet A

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

TABLE OF CONTENTS

Sheet No.

2.1 RULES

2.1.1 RULE NO. 1 - DEFINITION OF TERMS ............................. 1

SALES AGENCY PROGRAM ............................ 23.1

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE .......................... 32

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE ......................... 39

2.1.4 RULE NO. 4 - CONTRACTS ....................................... 46

2.1.5 RULE NO. 5 - SPECIAL INFORMATION REQUIRED ON FORMS ........... 47

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT ..... 50

2.1.7 RULE NO. 7 - ADVANCE PAYMENTS AND DEPOSITS ................... 59

2.1.8 RULE NO. 8 - NOTICES ......................................... 62

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS .................. 63

2.1.10 RULE NO. 10 - DISPUTED BILLS AND OTHER DISPUTES ............... 72

2.1.11 RULE NO. 11 - DISCONTINUANCE AND RESTORATION OF SERVICE ....... 74

2.1.12 RULE NO. 12 - DISCLOSURE OF RATES AND CHARGES AND INFORMATION

TO BE PROVIDED TO THE PUBLIC ................... 84

2.1.13 RULE NO. 13 - TEMPORARY SERVICE, SPECULATIVE PROJECTS AND

RISK SERVICES .................................. 85

2.1.14 RULE NO. 14 - LIMITATION OF LIABILITY ......................... 87

2.1.15 RULE NO. 15 - LINE EXTENSIONS ................................. 95

2.1.16 RULE NO. 16 - SERVICE CONNECTIONS AND FACILITIES ON

CUSTOMER’S PREMISES ............................ 101

2.1.17 RULE NO. 17 - TELEPHONE DIRECTORIES, LISTINGS AND NUMBERS ..... 116

2.1.18 RULE NO. 18 - CUSTOMERS’ PRIVATE SERVICE NOT FOR PUBLIC USE/

RESALE OF SERVICES ............................. 117

2.1.19 RULE NO. 19 - ACCESS TO CUSTOMERS’ PREMISES ................... 118

2.1.20 RULE NO. 20 – DEMARCATION POINT ............................... 118.1

2.1.21 RULE NO. 21 - RESERVED ........................................ 119

(T)

2.1.22 RULE NO. 22 - BUSINESS AND RESIDENCE SERVICE .................. 120

2.1.23 RULE NO. 23 - PRIORITY OF ESTABLISHMENT, SUPERSEDURE OF

SERVICE AND CHANGE IN BILLING .................. 123

2.1.24 RULE NO. 24 - RE-ESTABLISHMENT OF SERVICE DUE TO FIRE AND

DISASTERS SUCH AS EARTHQUAKES OR FLOODS 124.1

2.1.25 RULE NO. 25 - EMERGENCY MEASURES TAKEN PURSUANT TO A “STATE

OF EXTREME EMERGENCY” .......................... 125

2.1.26 RULE NO. 26 – ALTERNATIVE SERVICE ARRANGEMENTS DURING

CRITICAL SERVICE OUTAGES ....................... 125.1

2.1.27 RULE NO. 27 – RESERVED ........................................ 126

2.1.28 RULE NO. 28 - CANCELLED

2.1.29 RULE NO. 29 - CANCELLED

Continued

Advice Letter No. 40962 Issued by Date Filed: August 1, 2012 Decision No. Eric Batongbacal Effective: August 3, 2012 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Table of Contents Sheet B U-1001-C Cancels 8th Revised Table of Contents Sheet B

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

TABLE OF CONTENTS

Sheet No.

2.1 RULES (Cont’d)

2.1.30 RULE NO. 30 - MONITORING OF TELEPHONE CONVERSATIONS ......... 127

2.1.31 RULE NO. 31 - LEGAL REQUIREMENTS FOR REFUSAL OR

DISCONTINUANCE OF SERVICE .................... 129

2.1.32 RULE NO. 32 - FACILITIES TO PROVIDE REPLACEMENT OF AERIAL

WITH UNDERGROUND FACILITIES .................. 132

2.1.33 RULE NO. 33 - BILLING SURCHARGES ............................ 135

2.1.34 RULE NO. 34 - NONPUBLISHED SERVICE - RELEASE OF INFORMATION . 136

2.1.35 RULE NO. 35 - CREDIT INFORMATION AND CALLING RECORDS -

RELEASE OF ................................... 141

2.1.36 RULE NO. 36 - SPECIAL CONSTRUCTION OF EXCHANGE FACILITIES.... 144

2.1.37 RULE NO. 37 - SURCHARGE TO FUND CALIFORNIA PUBLIC UTILITIES

COMMISSION REIMBURSEMENT FEE ................. 151

2.1.38 RULE NO. 38 - CALIFORNIA HIGH COST FUND-A SURCHARGE ......... 152

2.1.39 RULE NO. 39 - CALIFORNIA HIGH COST FUND-B SURCHARGE ......... 154

2.1.40 RULE NO. 40 - UNIVERSAL SERVICE FUND SURCREDIT .............. 156

2.1.41 RULE NO. 41 – DISCOUNTS ON ADVANCED SERVCIES ................ 158

A. AVAILABILITY ................................................... 158

B. FUNCTIONAL EQUIVALENTS ......................................... 158.2

C. BILLING ........................................................ 158.3

D. SPECIAL CONDITIONS ............................................. 158.4

2.1.42 RULE NO. 42 - CALIFORNIA TELECONNECT FUND SURCHARGE ......... 159

2.1.43 RULE NO. 43 - GENERAL TERM NO. 1 - APPLICATION OF SURCHARGES. 161

(N)z

2.1.44 RULE NO. 44 - PINE MOUNTAIN LEARNING CENTER LINE EXTENSION

GRANT PROJECT................................. 162

(N) (N)

2.2 RESERVED

z Correction – inadvertently omitted from Advice Letter No. 40039.

Continued

Advice Letter No. 41712 Issued by Date Filed: December 28, 2012 Decision No. Eric Batongbacal Effective: December 31, 2012 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Table of Contents Sheet C U-1001-C Cancels 5th Revised Table of Contents Sheet C

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

TABLE OF CONTENTS

Sheet No.

2.3 FORMS .......................................................... 176

2.3.1 GENERAL ...................................................... 176

A. AGREEMENT FORMS ................................................ 176

B. APPLICATION FOR SERVICE AND RELATED FORMS ...................... 177

C. BILL AND STATEMENT FORMS ....................................... 177

D. DELINQUENCY AND DISCONNECT NOTICES ............................. 178

E. RECEIPTS ....................................................... 178.2

F. MISCELLANEOUS .................................................. 179

G. FORMS LISTED BY FORM NUMBER .................................... 180

H. SAMPLE FORMS ................................................... 185

2.4 RESERVED ....................................................... 296.4

2.5 RESERVED ....................................................... 296.4

2.6 RESERVED ....................................................... 296.4

2.7 RESERVED ....................................................... 296.4

2.8 CUSTOMER PREMISES DISTRIBUTION CABLE ........................... 297

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 1 U-1001-C Cancels 6th Revised Sheet 1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES

2.1.1 RULE NO. 1 - DEFINITION OF TERMS

Certain terms and phrases used in the Tariff Schedules have the meaning as given in the definitions set forth below.

(D)

ACCESSORIES

Devices which are mechanically attached to, or used with, the facilities furnished by the Company and which are independent of and not coupled acoustically or electrically, either directly or inductively, to the communications path of the exchange or toll network.

ACCOUNT

Each separate service, or combined services, or each portion of a service, for which a separate bill is rendered. A customer may have more than one account.

ACTIVATION (Line)

To make access line functional. Work performed usually to the Standard Network Interface (SNI), Protector (usually does not require premise visit).

ACTIVATION (Jack)

An untariffed installation activity to connect or tie down existing network facilities to the Standard Network Interface (SNI) for the purpose of making existing jack(s) functional, if no relocation of the jack is required.

All existing jacks may be activated to an existing line. Additional untariffed installation charges will apply to any newly installed jacks.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 1.1 U-1001-C Cancels 2nd Revised Sheet 1.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont’d)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont’d)

(D)

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 2 U-1001-C Cancels 2nd Revised Sheet 2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

APPLICANT

An individual or concern making application to the Company for new or additional telephone service or installation of facilities or for moves or changes of existing service.

APPLICATION CANCELLED, MODIFIED OR DEFERRED

Any act or omission by an applicant or customer to cancel, modify, postpone, suspend, defer or delay either the installation of new or additional service or a move or change ordered by the applicant or customer.

APPLICATION FOR SERVICE

Request by an applicant or customer for new or additional service or facilities or a move, change or rearrangement of existing service or facilities. The Company will accept oral requests for such changes

(N)

AUTHORIZED EQUIPMENT

Registered or grandfathered Company or customer-provided telephone equipment authorized for connection to exchange or message toll service in accordance with the provisions of the Federal Communications Commission's Registration Program.

Note 1: See Rule No. 3 – Application for Service.

(N)

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 3 U-1001-C Cancels 6th Revised Sheet 3

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

AUTHORIZED REPRESENTATIVE (AGENT)

An individual or concern designated by the applicant/customer that represents such applicant/customer regarding telephone service including Intrabuilding Network Cable. The notice received by the Company must set

(T) forth the extent of representation authorized by the applicant/customer. This accommodation does not remove the responsibility of the applicant/customer for payment of service, usage, or adherence to other Rules set forth in the tariff or Guidebook. (See Property

(N) Owner/Landlord/Agent).

AUTHORIZED SALES REPRESENTATIVE (ASR)

A Company approved vendor contracted to market, on a commission basis,

(T) Network and Exchange Services in accordance with authorized rates, charges and regulations as set forth in the Company's tariff schedules and/or Guidebook. An Authorized Sales Representative may be a CPE vendor or a

(N)

(N) vendor of telecommunications or telecommunications-related products and services.

AUTOMATIC TELEPHONE SERVICE

See Dial Telephone Service.

AUXILIARY LINE

An additional individual access line from the same central office to the same premises as the main individual access line and associated therewith.

BASE RATE AREA

A more closely built up section of the exchange area in which the base rates apply without mileage charges.

BASIC EXCHANGE SERVICE (A Primary Service)

A telecommunications service for business and residence customers furnished by central office lines in a specified geographical area for local calling on either a flat rate or measured rate basis, and for network access to message toll service.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 4 U-1001-C Cancels 1st Revised Sheet 4

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

BUILDING

A nonmobile ground supported structure intended to give protection from the elements and usually enclosed by a system of essentially continuous exterior walls. A building may contain more than one premises. Carports, driveways, passageways, patios or similar connecting elements not intended for occupancy - covered or not - do not create a single building.

Abutting structures having common hallways above ground level, occupied by a customer or their personnel as a permanent work location and appearing to function as one entity, are treated as a single building.

A pier or wharf for mooring one or more boats is treated as a single building.

A trailer pad improved for regular use is treated as a single building.

For the provisions of service connection facilities, each of several single occupancy "Townhouse" living units constructed on a separate lot within a continuous property is treated as a separate building.

A building may be subdivided by one or more interior walls preventing passage between portions of the building, as in a row of business establishments. All portions of a building need not have single ownership, as in a condominium.

BUILDING OWNER (See Property Owner/Landlord/Agent)

(N)

BUILDING TYPES

Single story: A building with one floor or level, excluding basements and garages or other parking facilities, if any.

Multi-story: A building with more than one floor or level.

Multi-unit: A building that has multiple tenants.

(N)

Material omitted now on Sheet 4.1.

Continued

Advice Letter No. 16555 Issued by Date Filed: May 10, 1993 Decision No. Eric Batongbacal Effective: August 8, 1993 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 4.1 U-1001-C Cancels 1st Revised Sheet 4.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

BUILDING USAGE

Residential:

Single Family: Multi-story or Single story, but not Multi-unit: A dwelling entirely occupied by one family or individuals functioning as one domestic household. Private garages, caretakers' quarters, and other locations such as private laundries, patios, garden houses, and private swimming pools that are part of the family's domestic establishment and used as part of the single family residence are considered part of the premises where located on the same Continuous Property.

Multi-Family: Multi-unit and Multi-story or Single story: A building occupied by more than one family or more than one individual functioning as one domestic household. (e.g., apartments, condominiums, townhouses, and duplexes)

Commercial:

Single Tenant Commercial: A Multi-story or Single story, but not Multi-unit. A building entirely occupied by one business customer.

Multi-Tenant Commercial: A Multi-unit and Multi-story or Single story. A building occupied by more than one business customer.

Mixed Residential and Commercial:

Multi-unit and Multi-story or Single story. A building occupied by both residential and business customers.

BURIED CABLE/WIRE

A cable/wire designed for use in underground construction that is used to extend the Company's telephone plant.

(T)

BUSINESS SERVICE

Exchange service furnished to individuals engaged in business, firms, partnerships, corporations, agencies, shops, works, tenants of office buildings and individuals practicing a profession or operating a business who have no offices other than their residences and where the use of the service is primarily or substantially of a business, professional or occupational nature. If the directory listing denotes the character of the service to be for business use, the rates for business service will apply.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 4.2 U-1001-C Cancels 1st Revised Sheet 4.2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

CABLE LOCATION MAP

Cable location maps are charts/diagrams (i.e., cable location maps) that provide the location, age, configuration, size, length, and type of INC cable facilities in buildings/property.

CALIFORNIA RELAY SERVICE

A dual party relay system using communication assistants to connect deaf or severely hearing impaired persons with persons of normal hearing.

(D)

CALLING RECORDS

Calling records are the records of calls made from a customer's telephone no matter how recorded and regardless of whether such information appears in the customer's monthly telephone service bill. Toll records and pen registers are examples of calling records.

CAMPUS ARRANGEMENT (See Continuous Property)

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 5 U-1001-C Cancels 6th Revised Sheet 5

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (CONT'D)

CENTRAL OFFICE

A Company's electromechanical or electronic switching office which provides

(T)

a central office line to a customer by means of related switching office equipment. It also provides the switching equipment by which one central office line is switched to another. More than one central office may be located in the same building.

CENTRAL OFFICE LINE

(T)

A Company-provided line from the central office to the customer premises to

(I)(

furnish basic exchange service of the class, type and grade ordered by a customer or applicant.

(D)

COMPETITIVE LOCAL CARRIER

A Competitive Local Carrier is a common carrier that has been issued a Certificate of Public Convenience and Necessity (CPCN) to provide local

(T)

exchange telecommunications service for a geographic area specified by such carrier.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 6 U-1001-C Cancels 3rd Revised Sheet 6

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

CHANGE IN BILLING

A rearrangement in billing of an account where whole or partial responsibility for payment of service remains with the same customer and with no interruption of service and no change in service or facilities.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 7 U-1001-C Cancels 5th Revised Sheet 7

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

COMPANY (the Company)

Utility; Pacific Bell Telephone Company d/b/a AT&T California

(N)

COMPLETED CALL OR TELEPHONIC COMMUNICATION

A call or telephonic communication originated by a person or mechanical/ electrical device from a station to another station which is answered by a person or mechanical/electrical device. The stations may be any distance apart and the communication may consist of voice or data, or the combination of both, and may be for any duration of time.

COMPLEX INSIDE WIRE

Complex inside wire, also known as Intrasystem Wire, connects station components to each other or to common equipment, such as a PBX or key system. Connection of Complex Inside Wire to the telephone network is governed by Part 68.215 or Subpart C, of the FCC's Rules and Regulations.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 8 U-1001-C Cancels 4th Revised Sheet 8

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

CONTINUOUS PROPERTY

1. Continuous Property is land which is

(a) wholly owned by a single individual or entity, regardless of whether the

owner leases1 all or a portion(s) of the property to another and

(b) which contains, or will contain, multiple buildings where all portions

of the property may be served without crossing a public thoroughfare2 or the property of another.

2. There are three basic types of Continuous Properties:

(a) Single-tenant commercial in which one owner or tenant occupies all

buildings.

(b) Mixed commercial and residential (e.g., buildings with both commercial

and residential space or campus-type configurations such as colleges and military bases) in which a mixture of business and residential uses exists.

occupy a building individually on a per-floor or per-section basis.

Single-family homes and properties within which a portion(s) of the land is owned by separate entities and a portion(s) is owned by the entities in

common3 do not constitute Continuous Property.

NOTE 1: The property retains its character as Continuous Property regardless of whether the owner or a lessee (who wholly leases the property from the owner) sublets a portion(s) of the property to another, e.g., apartment buildings or complexes. Condominiums also are Continuous Property. NOTE 2: For the purpose of Continuous Property, a "public thoroughfare" is a street, road or other means of passage across property which is not subject to restrictions on ingress, egress or boundaries. NOTE 3: Such as townhomes and homes in gated communities.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 8.1 U-1001-C Cancels 1st Revised Sheet 8.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

COORDINATOR SALE AND PURCHASE OF WIRE (CSPW)

A Company employee assigned the responsibility of coordinating, pricing and

(T)

preparing forms for all sales and purchases of Intrabuilding Network Cable and associated terminals and hardware.

CREDIT INFORMATION

A customer's credit information is the information contained in the customer's Company account record, including but not limited to: account

(T)

established date, "can-be-reached" number, name of employer, employer's address, customer's social security and/or driver's license number, billing name, location of previous service. Not included in customer's credit information for purposes of Schedule Cal.P.U.C. No. A2.1.35 are: nonpublished customer information or customer's name, address and telephone number as listed in the telephone directory.

CROSS-CONNECT

A wire commonly referred to as a “jumper” which is used to make connections, between binding posts, or from one part of a circuit to another.

CURRENTLY OFFERED EQUIPMENT AND INSTRUMENTALITIES

Those items which are currently being manufactured and regularly offered for new installations.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 8.2 U-1001-C Cancels Original Sheet 8.2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

CUSTOMER

Refers to the person, firm, or corporation responsible for ordering telecommunications services, for paying charges, and for complying with the rules and regulations of the Company. A customer may be an individual,

(T)

partnership, association, joint stock company, trust corporation, authorized representative, governmental entity, or any other entity that subscribes to the services offered under this tariff or the Guidebook.

(N)

CUSTOM CONVENIENCE BLOCK (CCB)

A customer provided termination point which is located between the customer’s inside wire and the cross-connect at the local loop demarcation point (LLDP) or INC Demarcation point.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Sheet 9 U-1001-C Cancels 8th Revised Sheet 9

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

CUSTOMER PROVIDED COMMUNICATION SYSTEMS Denotes channels and other facilities not subject to Part 68 of the Federal Communications Commission's Rules and Regulations that are capable, where not connected to telecommunications services, of two-way communications between customer provided terminal equipment or Company stations. A typical example

(T)

would be a customer provided private microwave system.

CUSTOMER PROVIDED PREMISES TERMINAL EQUIPMENT

Denotes communications devices and apparatus with their associated wiring provided by a customer or authorized user that does not constitute a communications system.

CUSTOMER SELF-CERTIFICATION (CSC)

The process by which a new basic residential telephone customer will certify to its basic service provider whether the new basic residential service telephone line to the residence is the customer’s primary residential telephone service, for the purposes of claiming the appropriate subsidies from the California High Cost Fund - B.

DATA ACCESS ARRANGEMENT

Denotes a protective arrangement for use with the network control signaling unit.

(D)

DATE OF PRESENTATION The date upon which a bill or other written notice is properly deposited in any United States Post Office, postage prepaid, in a sealed envelope properly addressed to the customer, or the customer's authorized representative. The date of presentation is also called the date of mailing. If the customer requests the date of mailing, the Company will research and determine the

(T)

actual date of mailing from its internal records. If the bill or notice is hand delivered to the customer, or the customer's representative, or the current billing address, at an earlier date, that delivery date becomes the "Date of Presentation."

NOTE 1: Implementation of the self-certification process of primary lines

for new basic residential service shall begin November 1, 1997 for Resale and for Retail, December 10, 1997 for Southern California and December 12, 1997 for Northern California.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 10 U-1001-C Cancels 4th Revised Sheet 10

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

DIAL TELEPHONE SERVICE

Service by means of a telephone system in which the central office equipment is of the automatic or machine-switching type and in which the customer's station is equipped with a dial for use in originating calls therefrom.

DIRECT ELECTRICAL CONNECTION

Denotes a physical connection of the electrical conductors in the communications path.

DIRECTORY LISTINGS

Essential information in the telephone directory whereby telephone users may ascertain the telephone number of a customer's telephone service.

DISTRIBUTION AREA

Specific geographical boundaries established by the Company for the purpose

(T)

of planned administration of distribution facilities entering and serving all the Company's subscribers located within such geographical boundaries.

(T)

DISTRIBUTION CABLE FACILITY

Cable and associated structures located in/on streets or easements extending from the serving central office to the point of connection with the Company's

(T)

service connection facilities. On continuous property, these facilities include the Company's cable and associated apparatus directly or indirectly

(T)

routed to the minimum point of entry in a building or buildings.

DISTRICT AREA

A specific portion of an exchange area served by a particular central office or by a group of central offices common only to that portion.

DUAL ELEMENT CHARGES

Dual Element Charges are service and labor charges which apply to new or existing access lines for residence and business exchange services. The charges apply to terminations, reterminations, moves, changes, rearrangements and enhancements of such lines. See Guidebook, Part 3, Section 1.

(N)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 10.1 U-1001-C Cancels Original Sheet 10.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

DUAL PARTY RELAY SYSTEM - See California Relay Service.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 11 U-1001-C Cancels 1st Revised Sheet 11

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

EMERGENCY

A situation which exists when serious sickness or public safety or necessity is involved.

EQUIPMENT

Relays, apparatus, mechanical equipment, other associated devices, and telephone instruments, used as a part of or in connection with telephone service.

(D)

EXCHANGE

A telephone system providing service within a specified area within which communications are considered exchange messages, except those messages, between toll points.

EXCHANGE AREA

An area within which the Company holds itself out to render exchange

(T) telephone service from one or more central offices serving that area.

EXCHANGE SERVICE (Also Exchange Telephone Service)

A general term used for Basic Exchange service and other services which are identified in the tariff schedules and/or Guidebook as exchange service or

(N) exchange telephone service, as opposed to Private Line, Message Toll, and other special services.

EXTENDED SERVICE

An exchange service available to customers in a particular exchange area for communication throughout that exchange area and other designated areas in accordance with the provisions of the exchange tariffs and/or Guidebook.

(N)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 12 U-1001-C Cancels 5th Revised Sheet 12

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

EXTENSION BELL

A bell connected to the same circuit and operated with the bell on the primary or private branch exchange station.

EXTENSION LINE

An extension service without a Company provided telephone.

(T)

EXTENSION SERVICE

An exchange service connected in addition to a primary station set or working service point on the same service or line in connection with an authorized customer provided telephone or terminal equipment, and consisting of interior wire and standard jack or equivalent conforming to Part 68, Subpart F, of the FCC's Rules and Regulations. Also called an extension line.

FACILITIES

The elements of plant involved in providing a telecommunications service, such as: service connection facilities, radio facilities, OCC facilities, central office equipment, etc.

(D)

FICTITIOUS NAME

A name under which a concern conducts its business or desires to be known to the public, other than the actual name of a person or corporation conducting the business concerned.

FLAT RATE SERVICE

Exchange service furnished for a fixed periodic charge.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 13 U-1001-C Cancels 5th Revised Sheet 13

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

FROZEN/GRANDFATHERED SERVICE

The term “frozen/grandfathered service” applies to an obsolete and/or outdated service the Company no longer wishes to provide. The freezing/grandfathering of a service is the Company’s method of managing

(T)

a tariff for this service prior to ultimately discontinuing the service, or change existing tariff regulations without discontinuing certain rights, privileges or conditions of the service to existing customers.

FULLY RENOVATED BUILDINGS

Fully renovated buildings are those buildings in which internal wall coverings and existing telephone wiring and/or cable are removed in connection with renovations requiring a building permit. The effective date for determining "fully renovated" status is the date of Notice of Occupancy issued by the appropriate local agencies.

(D)

GROUND START SIGNALLING

A method of signalling the central office that a telephone call is being initiated by placing a ground on one side of the telephone line. When the signal is received, a ground is placed on the other side of the telephone line at the central office to signal the terminal equipment.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 13.1 U-1001-C Cancels 1st Revised Sheet 13.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont’d)

2.1.1 Rule No. 1 - DEFINITION OF TERMS (Cont’d)

GUIDEBOOK (Guidebooks)

(N)

Those documents that contain the standard descriptions, pricing, and other terms and conditions for services offered on a detariffed basis pursuant to D.07-09-018. Also known as (The) AT&T Guidebook or AT&T California Guidebook.

(N)

HOUSEHOLD

Shall be considered the members of a residence for the purposes of claiming the appropriate subsidies from the CHCF-B.

HUNTING SERVICE

An arrangement to search multiple lines of the same class of service and of the same customer for a vacant line for each incoming call. Multiline Hunt Group allows a number of lines to be grouped together to share common translation data.

NOTE 1: Implementation of the self-certification process of primary lines for

new basic residential service shall begin November 1, 1997 for Resale and for Retail, December 10, 1997 for Southern California and December 12, 1997 for Northern California.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Sheet 14 U-1001-C Cancels 8th Revised Sheet 14

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

IMMEDIATE FAMILY

A group of persons, related either by blood, marriage or adoption.

IN PROXIMITY TO

Shall mean within 1,000 feet from each edge of the right-of-way of designated state scenic highways and from the boundaries of designated parks and scenic areas.

INDIVIDUAL ACCESS LINE SERVICE (ALSO SHOWN AS INDIVIDUAL LINE SERVICE)

Basic exchange service furnished by means of a central office line to which one customer is assigned.

(D)

INSIDE WIRE (ALSO KNOWN AS SIMPLE WIRE)

Refers to all non-system premises telephone wire. Inside wire includes the associated jacks on the customer's side of the Company's local loop demarcation point. Inside wire does not include customer premises equipment.

INSTALLATION

Company provided Inside Wire Installation Service. Placement of inside

(T)

wire and jack(s), activation of inside wire and jack(s) and removal of inside wire and jack(s) (charged in addition to regulated Network Installation charge).

INSTALLATION CHARGE

A one-time charge made under certain conditions to cover all or a portion of the cost of installing telephone facilities and service offerings.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 15 U-1001-C Cancels 3rd Revised Sheet 15

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

INSTRUMENTALITIES

The telephone instruments located on an applicant's or customer's premises (excluding interior wiring and protective apparatus). In private branch exchange service the instrumentalities include the attendant position.

(D)

INTERFACE (SEE STANDARD NETWORK INTERFACE)

INTRABUILDING NETWORK CABLE (INC CABLE)

INC Cable is located on the customer's side of the Company's local loop demarcation point. INC Cable connects the end of the Company's local loop

(T)

at the Minimum Point Of Entry (MPOE) to the INC demarcation point at the floor terminal(s) within a customer's building or to another building on a customer's continuous property. The purpose of INC Cable is to provide the communications path from the Company's service entrance facility to the

(T)

end-user's service location.

INTRASYSTEM WIRE (SEE COMPLEX INSIDE WIRE)

JOB SCHEDULE

This schedule establishes the activity dates associated with a job. Start and completion dates for each major work activity are normally provided.

(D)

LANDLORD See Property Owner/Landlord/Agent)

(T)

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 16 U-1001-C Cancels 7th Revised Sheet 16

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

LATE PAYMENT CHARGE (Also See Guidebook Part 3, Section 1)

A charge applicable to an unpaid balance not received at the Company or one of its authorized payment locations by the late payment date printed on the bill.

LINE EXTENSION

Line extensions consist of overhead or underground extensions of existing distribution facilities to new service connection facilities, and exclude additions to plant along existing telephone facilities. (See also Distribution Facility and Service Connection Facility.)

LOCAL ACCESS AND TRANSPORT AREA (LATA)

The term "Local Access and Transport Area" denotes a geographic area established by the Company for the administration of communications service. It encompasses designated exchanges, which are grouped to serve common social, economic and other purposes. The Company will typically

(C)

offer services to customers within a LATA only.

LOCAL CALL

A completed call or telephonic communication between a calling station and any other station within the local service area of the calling station.

LOCAL LOOP DEMARCATION POINT (SEE SCHEDULE CAL.P.U.C. NO. A2.1.20.)

The physical location that separates the responsibility for installation and repair of telecommunications facilities between the Company, building/property owner/landlord/agent, and the end-user customer. The local loop demarcation point is generally located at the first point of entry to a single or multi-story building and includes the main entrance facility. The Company is responsible for the installation and maintenance of its facilities up to and including those located at the Company 's local loop demarcation point. This point may also be referred to as the Minimum Point of Entry (MPOE) or the Minimum Point of Presence (MPOP). Installation and maintenance of facilities and equipment beyond the Company 's local loop demarcation point is the responsibility of the building/property owner/landlord/agent, or end-user customer. Where a local loop demarcation point lacks sufficient power and/or space to support provisioning of new service, such service will be provisioned as close as practicable to the existing demarcation point.

Continued

Advice Letter No. 44079 Issued by Date Filed: October 17, 2014 Decision No. Eric Batongbacal Effective: October 17, 2014 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 17 U-1001-C Cancels 5th Revised Sheet 17

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (CONT'D)

LOCAL SERVICE

An exchange service available in a particular exchange area for communication throughout that exchange area.

LOCAL SERVICE AREA

An area within which are located the stations which customers may call at exchange rates, in accordance with the provisions of the exchange tariffs or Guidebook. The local service area may include the whole or a part of an

(N)

exchange area, or parts of all of two or more exchange areas.

LOOP START SIGNALLING

A method of signalling the central office that a telephone call is being initiated by electrically bridging both wires of the telephone line.

MACHINE-SWITCHING TELEPHONE SERVICE

See Dial Telephone Service.

(D)

MANUAL TELEPHONE SERVICE

A service in which the switching of one line into connection with another for purposes of telephonic communication is performed manually by operators.

MEASURED RATE SERVICE

A telephone service with local service charges based upon the number of outgoing timed or untimed local messages or Zone Usage Measurement Service Zone 1 and Zone 2 messages.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 18 U-1001-C Cancels 3rd Revised Sheet 18

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

MILEAGE CHARGES

The additional charges for exchange telephone service furnished outside the base rate area and for lines of greater than prescribed length based upon distance measurement.

MINIMUM POINT OF ENTRY/PRESENCE (MPOE/MPOP)

(See Local Loop Demarcation Point)

MOBILEHOME PARKS

Mobilehome Parks, as defined below, shall not be considered Continuous Property. Instead, the Company shall provide service to mobilehome parks

(T)

in a manner consistent with the provision of service to residential subdivisions containing detached, single-family homes.

A "mobilehome park" is any area or tract of land

(1) where two or more mobilehome lots accommodate manufactured homes or

mobilehomes and

(2) which is subject to the permit to operate requirements under the

Mobilehome Park Act (Health and Safety Code Section 18200, et. seq.) or

(3) that (a) is owned, operated and maintained by a government entity,

(b) is for residential occupancy by the public and (c) is not used for government employee housing or occupancy.

In addition, employee housing within the definition of Health and Safety Code Section 17008, regardless of the number of employees does not constitute a "mobilehome park" unless such employee housing is incidental to the operation of the mobilehome park and such park is otherwise subject to the permit to operate requirement under the Mobilehome Parks Act.

MODIFICATION

Any applicant/customer request for an alteration in an existing service which requires a new design, or a movement or physical alteration of facilities or equipment.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 18.1 U-1001-C Cancels 1st Revised Sheet 18.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

MOVE

A change of location of service or facilities within the customer's premises being served.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 19 U-1001-C Cancels 2nd Revised Sheet 19

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

NETWORK CONTROL SIGNALING

Denotes the transmission of signals used in the exchange and toll network that perform functions such as supervision (control, status, and charging signals), address signaling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating re-order or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of the central office equipment in the exchange and toll network.

NETWORK CONTROL SIGNALING UNIT

Denotes the terminal equipment furnished, installed and maintained by the Company for the provision of network control signaling.

(T)

NETWORK INTERFACE (NI)

(See Standard Network Interface)

NETWORK TERMINATING WIRE (NTW)

Wire between the distribution terminal and the network interface NTW includes wire that connects the building entrance terminal to the Company

(T)

placed network access termination. This wire connection is called a "cross connect".

NONPUBLISHED SERVICE

Upon a customer's request, customer name, address, and telephone number are not listed in any telephone directory, street address directory, or in the directory assistance records available to the general public. This information, as well as call-forwarding information from such unlisted telephone numbers, shall be released by the Utility in response to legal process or to certain authorized governmental agencies provided the requesting agency complies with Schedule Cal.P.U.C. No. A2.1.34 established for the release of nonpublished information.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 20 U-1001-C Cancels 2nd Revised Sheet 20

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

NONRECURRING CHARGE

A one-time charge designed to cover miscellaneous expenses applicable to certain Company provided services and facilities.

(T)

OFFICE

A place where business is transacted or a service is supplied, such as consulting, record keeping, clerical work, etc.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 21 Cancels 5th Revised Sheet 21

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

OFF-PREMISES LOCATION

A premises of a customer other than the primary location (or on-premises location).

OTHER COMMON CARRIER

The term "Other Common Carrier" denotes a Specialized Common Carrier, a Domestic or International Public Record Carrier or Domestic Satellite Carrier when not engaged in the business of providing public switched network telephone services.

PART 68, SUBPART F, OF THE FEDERAL COMMUNICATION COMMISSION'S (FCC'S) RULES

AND REGULATIONS

A codification of the general and permanent rules published in the Federal Register by the Executive departments and agencies of the Federal Government. Part 68, Subpart F, of the FCC's Rules and Regulations are Rules and Regulations to provide for uniform standards for the protection of the telephone network from harms caused by the connection of terminal equipment and associated wiring.

(D)

PERMANENT DISCONNECT

A discontinuance of service in which the facilities used for the service are made available for use for another service.

PREMISES; BUSINESS, RESIDENCE (See Building Usage, Business Service and

Residence Service)

Continued

Advice Letter No. 40962 Issued by Date Filed: August 1, 2012 Decision No. Eric Batongbacal Effective: August 3, 2012 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 22 U-1001-C Cancels 5th Revised Sheet 22

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

PREMISES WIRE

Customer provided wire between the INC demarcation point and the inside wire demarcation point. Where there is no INC cable, it is that wire between the Company's local loop demarcation point and the inside wire

(T)

demarcation point. Premises wire can be either inside wire or intrasystem wire depending on the terminating services and facilities.

PRIMARY LINE

For the purposes of the CHCF-B, “primary line” is the first line to household.

PRIMARY LOCATION

The customer premises location of the primary service as opposed to off premises locations. The primary station set or working service point in lieu of a primary station set is located at the primary location.

PRIMARY RATE AREA

See Base Rate Area.

(D)

NOTE 1: Implementation of the self-certification process of primary lines for

new basic residential service shall begin on November 1, 1997 for Resale and for Retail, December 10, 1997 for Southern California and December 12, 1997 for Northern California.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 22.1 U-1001-C Cancels 2nd Revised Sheet 22.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

PRIMARY SERVICE

Basic exchange service (as opposed to extension service) provided at the primary location.

PRIMARY STATION - AUTHORIZED CUSTOMER PROVIDED TELEPHONE OR EQUIPMENT

The working service point at the primary location is used in lieu of the "primary station set" where all telephones are customer-provided. Extension services are charged to connections in addition to the working service point at the primary location. For authorized customer-provided key equipment and PBX systems the working service point is used in lieu of the "primary station".

PRIVATE LINE

A direct channel for communications between two or more specified customer locations furnished to customers for their exclusive use.

PRIVATE SCHOOLS

Private schools eligible to participate in the "Education First Program" are those schools that are not under direct Federal or public supervision or control, provide K-12 Educational Curriculum and have one-hundred (100) plus student enrollment and have a Private School Affidavit on file with the California State Department of Education. In addition, the private school must be a nonprofit agency, organization or institution whose net earnings do not benefit and cannot lawfully benefit, any private shareholder, owner or entity.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 22.1.1 U-1001-C Cancels 4th Revised Sheet 22.1.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

PROPERTY OWNER/LANDLORD/AGENT

The owner of real property who occupies, leases or rents property for residential or commercial purposes, or the owner's authorized representative.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 12th Revised Sheet 23 U-1001-C Cancels 11th Revised Sheet 23

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

QUICKSERVICE AUTOMATIC ORDERING SYSTEM (QUICKSERVICE)

Quickservice is an interactive system that provides residential customers

(N)

with product descriptions, pricing information and ordering capabilities. Customers are guided through the process by an electronic voice which allows them to transfer to the Business Office at any time.

RATE CENTER

The term "Rate Center" for Exchange Service purposes denotes the designated points, representing exchanges or district areas (or locations outside exchange areas), between which mileage measurements are made for the application of interexchange and interdistrict mileage rates. Also refer to Guidebook Part 9, Section 1.

REMOTE ISLAND AREA

A specified geographical area surrounded by unfiled territory that is served and rated from and is considered a part of a designated exchange.

RESIDENCE

For the purposes of the California High Cost Fund B (CHCF-B) a residence (dwelling unit) shall consist of that portion of an individual house or building or one flat or apartment occupied entirely by a single family or individual functioning as one domestic establishment.

A room or portion of a residence occupied exclusively by an individual not sharing equally as a member of the domestic establishment may be considered a separate dwelling unit for the application of CHCF-B.

RESIDENCE SERVICE

Services furnished a customer at a residence or place of dwelling where the actual or obvious use is for domestic purposes.

(D)

NOTE 1: Implementation of the self-certification process of primary lines for

new basic residential service shall begin November 1, 1997, for Resale and for Retail, December 10, 1997 for So. California and December 12, 1997 for No. California.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Sheet 23.1 U-1001-C Cancels 8th Revised Sheet 23.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (CONT'D)

RIGHT OF WAY

Denotes legal permission granted the Company by the property owner to allow the Company to install, maintain, and repair intra/interbuilding

(T)

network cable and any associated plant facilities on a property. This permission is usually in writing and is recorded as an easement against the property.

ROOM

Space in a building surrounded by walls or closed partitions provided the opening between the top of such walls or closed partition and the ceiling is less than two feet.

SALES AGENCY PROGRAM

The Sales Agency Program allows a Company Authorized Sales Representative

(T)

to market, on a commission basis, within geographical areas designated by the Company, Network and Exchange Services at rates, charges and regulations as set forth in the Company's Schedules. A Company

(T)

Authorized Sales Representative may also be compensated for sale of the Company Services under the G.O. 96-A contract process.

(T)

Each Authorized Sales Representative must sign a Network Services Marketing Agreement. The Authorized Sales Representative shall meet all requirements and standards as set forth in the agreement and failure to do so shall result in termination of the vendor from the plan at the option of the Company.

(T)

Purchase of Company services through an Authorized Sales Representative

(T)

does not remove the responsibility of the applicant/customer for payment of service, usage or adherence to other Rules set forth in the Company's Tariff Schedules and Guidebook.

(T)

(N)

A customer who is represented by an Authorized Sales Representative shall retain the same remedial rights against the Company as if the services were subscribed to directly from the Company.

(T)

Authorized Sales Representatives will receive compensation for the marketing of Network and Exchange Services as specified by the Company.

(T)

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 24 U-1001-C Cancels 3rd Revised Sheet 24

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

SERVICE AREA

See Local Access and Transport Area (LATA)

SERVICE CHARGE

A one time charge that applies to an access line and services provided by the Company.

(T)

SERVICE CONNECTION FACILITY

Denotes wire/cable, either aerial or buried, used as the entrance facility and the building entrance terminal located up to and including the Utility's local loop demarcation point.

SERVICE DATE

The date the Company will complete all INC cable installation and test

(T)

activities.

(D)

SERVICE OBSERVING EQUIPMENT

Any equipment or arrangement specifically designed and furnished a customer to overhear or observe a telephone conversation to which they are not a party. Such equipment or arrangement is furnished with an automatic tone warning device which produces a distinct audible signal that is repeated at regular intervals on the telephone line and heard by all parties to the conversation being observed.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 25 U-1001-C Cancels 4th Revised Sheet 25

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

SERVICE STATION LINES

Denotes the telephone facilities provided by the customer in isolated and sparsely developed areas where it is not practicable for the Company to

(T)

make such facilities available.

(D)

SHORT DURATION SERVICE

Service established, at the customer's request, for a continuous period of 24 hours or less. The service is provided only where all facilities necessary for furnishing the service are available.

SIMPLE SERVICE

Line termination associated with non-key and non-switching system services.

SIMPLE WIRE

(See Inside Wire)

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 25.1 U-1001-C Cancels 1st Revised Sheet 25.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

SPECIAL ARRANGEMENT OF EQUIPMENT

An equipment configuration of tariff or Guidebook service, facilities or equipment which constitutes a special offering suitable for one or a limited number of customers.

SPECIAL CONSTRUCTION OF EXCHANGE FACILITIES (EXCEPT AS SET FORTH IN A2.1.13,

15, 16 AND 32 OF THIS SCHEDULE AND GUIDEBOOK PART 4, SECTION 5).

Telephone plant specifically designed and constructed to meet the applicant's customer's special service requirements. See Guidebook Part 2, Section 5 for details.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 26 U-1001-C Cancels 5th Revised Sheet 26

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

SPECULATIVE PROJECTS AND RISK SERVICES

Projects and risk services involving oil wells, mining operations, stock or other promotional schemes, club membership or other drives, election or sales campaigns, resorts and business ventures when experience shows that they are of a type subject to frequent sale or in which the proprietor has only a minor financial interest, and other projects and risk services which present more than the usual risk or liability of loss.

STANDARD NETWORK INTERFACE

The interface device specified by Part 68, Subpart F, of the FCC's Rules and Regulations for the purpose of connecting the Company's facilities with

(T)

those of an authorized customer provided telecommunications system or equipment. The standard network interface will be placed at the Company's

(T)

local loop demarcation point and will be maintained by the Company at the rates and charges specified in Guidebook Part 8, Section 8.

(T)

START OF INSTALLATION

An installation of service and equipment or a move, change or rearrangement applied for by an applicant or customer, is considered to have started when the Company performs any work or incurs any expense in connection therewith,

(T)

or in preparation therefor, which would not otherwise have been performed or incurred, provided:

(1) The applicant or customer has advised the Company to proceed with the

(T)

installation, and

(2) The Company has advised the applicant or customer that, in accordance

(T)

with their order, it is commencing the installation, and

(3) The Company has advised the applicant or customer by written notice at

(T)

the time the order was taken that charges will be applicable in the event of a cancelled, modified or delayed order, and

(4) That a copy of such written notice, signed by the Company and the

applicant/customer, is on file with the Company at the time of the

(T)

cancellation, modification or delay.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 26.1 U-1001-C Cancels Original Sheet 26.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

STATION

A telephone or other terminal equipment connected to a Company

(T)

telecommunications service at the customer premises which enables the customer to establish the communications connections and to effect communications through such connections.

The term "Station" includes but is not limited to software programming and/or devices located in the Company's central office that provide

(T)

distribution, queuing, routing or interactive capability for incoming calls that may be sent to or retrieved from a customer premises. This type of station may be used for, but is not limited to, such services as Centrex Uniform Call Distribution and other services which offer central office queuing capability of incoming calls or the other capabilities as stated above.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 12th Revised Sheet 27 U-1001-C Cancels 11th Revised Sheet 27

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

SUBDIVISION

Improved or unimproved land under a definite plan of development with the property subdivided into individual lots, that are identified by filed and approved subdivision plans, where it can be shown that there are reasonable prospects within the next three years for five or more permanent telephone line terminations, at a density of at least one line per acre.

SUBPART F (SEE PART 68, SUBPART F, OF THE FEDERAL COMMUNICATION COMMISSION'S

Rules and Regulations.)

(D)

SUBURBAN AREA

The portion of the exchange area located outside of the base rate area.

SUPERSEDURE

The transfer of an entire service, including the telephone number(s), from a customer to an applicant with no interruption of service and no change in eligible service or facilities.

(D)

TELEPHONE

A unit of equipment consisting of a transmitter, receiver and associated apparatus.

Continued

Advice Letter No. 44289 Issued by Date Filed: January 14, 2015 Decision No. Eric Batongbacal Effective: January 14, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 28 U-1001-C Cancels 3rd Revised Sheet 28

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

TELEPHONE MESSAGE

A completed call or telephonic communication.

TEMPORARY DISCONNECT OR TEMPORARY SUSPENSION

A temporary discontinuance without termination of the service, made at the request of the customer or on the initiative of the Company.

(T)

TEMPORARY SERVICE

A service required temporarily (excluding Short Duration Service), such as that furnished to contractors for use during a construction project, service to a convention, circus, resort, guests at resorts, election service or other service of a similar nature where it is definitely known that service will not be permanent.

TENANT

A person or entity paying rent to occupy or use real property owned by a landlord for residential or commercial purposes.

TERMINAL EQUIPMENT

Terminal equipment includes devices or apparatus and their associated wiring provided by a customer or authorized user that do not constitute a multiline terminating system and that where connected to the communication path of the telecommunications network are connected either electrically, acoustically or inductively. Terminal equipment includes telephones, data equipment and ancillary equipment.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 29 U-1001-C Cancels 4th Revised Sheet 29

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

(D)

TOLL MESSAGE

A completed call or telephonic communication between two exchange stations located in different local service areas, between toll stations, or between a toll station and an exchange station to which rates are applicable in accordance with the provisions of the Guidebook toll rates.

TOLL RESTRICTION

(T)

An exchange service that prohibits the completion of billable toll calls. (See description in Schedule Cal.P.U.C. No. A2.1.2.J.)

TOUCH-TONE CALLING SERVICE

A service arrangement permitting the use of dual tone multi-frequency signaling to originate calls.

(z)

TRACT

See Subdivision

(D)

TRANSMISSION LIMITS

Standard transmission limits as used herein means an airline distance of one-half mile measured from the primary station or private branch exchange switchboard.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 30 U-1001-C Cancels 4th Revised Sheet 30

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

TRENCHING COSTS

Cost of excavating, backfilling and compacting, and, where necessary, cost of breaking and repaving pavement and of restoring landscaping.

(D)

UNDERGROUND SUPPORTING STRUCTURE

Conduit, manholes, handholes and pull boxes where and as required plus trenching costs as defined in Trenching Costs preceding.

(D)

UNPAID LIVE BALANCE

The total amount of the previous month's bill less payments and adjustments.

UTILITY

Pacific Bell.

VIRTUAL

The term "virtual" is controlled and/or defined software as opposed to having an identifiable physical, hard-wired connection.

VISIBLE FROM

Shall mean that overhead distribution facilities could be seen by motorists or pedestrians traveling along scenic highways or visiting parks or scenic areas.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 31 U-1001-C Cancels 4th Revised Sheet 31

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.1 RULE NO. 1 - DEFINITION OF TERMS (Cont'd)

WALL SET

Combined wall telephone handset with bell-in-base. A telephone designed to be fastened (or mounted with modular jack) to the wall of a room or building.

WIRE CENTER

The term "Wire Center" denotes a building in which one or more central offices, used for the provision of Telephone Exchange Services and Private Line Services, are located.

WORKING SERVICE POINT (SEE NETWORK INTERFACE)

ZONE

A portion of an exchange area, as shown on maps filed herein.

(T)

ZONE USAGE MEASUREMENT SERVICE (ZUM)

A method for rating calls for the services and in the exchange calling areas as outlined in Schedule Cal.P.U.C. No. A5.2.

Included in the calling areas are three Zones: 1, 2 and 3. Zone 1 and 2 applies to calls within a local service area and Zone 3 to calls between exchanges or district areas in the 13 - 16 rate mileage band.

The service includes four rating elements applicable to calls: frequency, duration, distance and time of day (discounts are available during off-peak hours).

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 32 U-1001-C Cancels 1st Revised Sheet 32

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE

A. GENERAL

1. Exchange service is available through facilities owned and maintained according to the Company's standards and in single office exchanges or

(T) single office district areas of an exchange or in multioffice exchanges or /ultioffice district areas of an exchange, is operated from the dial central office designated by the Company.

(T)

a. When a central office in the exchange or district areas in which the

premises of the customer are located is not equipped to provide a service or service enhancement desired by a customer (other than local or extended service), the Company may designate a central office located in

(T) another exchange or district area to serve the customer. The additional facilities required to extend the service or service enhancement from the exchange or district area to the exchange or district area in which the customer is located will be furnished at the charges and rates specified in the tariff or Guidebook schedule under which the service or service

(N) enhancement is offered.

b. When a central office in the exchange or district area in which the

premises of the customer are located is equipped by the Company to provide the service or feature, the Company may, at its option, provide the

(T)

(T) service or feature to the customer from this central office and discontinue providing the service or feature from the other exchange or district area. At that time, the charges and rates for the additional facilities will be discontinued.

c. The exchange is generally divided into a base rate area and a suburban

area.

d. Residence primary

premises

. When business primary access line is provided in a residential

access line will not be provided on a business

dwelling with residence primary service, a separate premises for residence service and for business service must be designated as set forth in Schedule Cal.P.U.C. No. A2.1.1 Definition of Terms.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 33 U-1001-C Cancels 2nd Revised Sheet 33

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont’d)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd) A. GENERAL (Cont'd)

2. Primary Access Lines

(D)

a. Individual access line service will be furnished at a customer's premises terminated on a Network Interface.

(D)

b. Primary access lines furnished in

(D)

connection with exchange services will be provided through facilities

owned and maintained according to the Company's standards.

(T)

c. A Company-provided telephone will be included in the rate for an

(T)

individual access line semi-public service.

d. Except as otherwise shown extension line services will be provided by

the Company on noncontinuous property.

(T)

3. Mileage Measurements

Except as otherwise provided, airline mileage measurements, used in the determination of charges, are made on base rate and exchange area maps contained in Guidebook Part 4, Section 1 Exchange Areas and are

(T)

based on a statute mile of 5,280 feet.

4. Frozen/Grandfather Services

Services that have been frozen and/or grandfathered will continue to be furnished to the same Customer at the same premises until such time as stated in the tariff or Guidebook.

(N)

Any requests for additions, disconnections, moves or changes by the Customer on a circuit that has Frozen/Grandfathered service, will result in the complete disconnection of the Frozen/Grandfathered status service at the time of the addition, disconnection, move or change. Exception to this rule are requests for miscellaneous record order changes, i.e., bill address change, bill name change (not supersedure), miscellaneous corrections, etc.

Note 1: Existing service arrangements will be maintained up to and including the Company’s local loop demarcation point. Work activity beyond the Company’s local loop demarcation point is the

responsibility of the customer at the customer’s expense.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 34 U-1001-C Cancels 2nd Revised Sheet 34

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd)

B. BASIC EXCHANGE ACCESS LINE SERVICES (PRIMARY SERVICES)

The Company renders access line service within the exchange area under its

(T)

effective rate schedules, as follows:

1. Class of Service

The following classes of service are furnished:

a. Business

(N)

b. Residence

2. Type of Service

The following types of service are furnished:

a. Flat Rate

b. Measured Rate1

c. Coin

(N)

NOTE 1: Business organizations which transmit messages for the deaf may

subscribe to one untimed measured rate business individual access line or trunk up to the number of teletype machines in service at each business location equipped for this purpose. Such businesses must furnish evidence acceptable to the Company of furnishing this

(T)

service for the deaf in order to qualify for untimed service.

NOTE 2: This service is detariffed. See Guidebook at att.com/servicepublications

(N) (N)

Continued

Advice Letter No. 33423C Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 14th Revised Sheet 35 U-1001-C Cancels 13th Revised Sheet 35

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd) B. BASIC EXCHANGE ACCESS LINE SERVICES (PRIMARY SERVICES) (Cont'd)

3. Grade of Service

In general, the following grades of service are furnished

Grade of Service

Area Applicable1

Individual Access Line Service BRA, RIA and SA

Trunk Line Service

for:

(N) Private Branch Exchange BRA, RIA and SA Telephone Answering Service BRA, RIA and SA Mechanized Switching System Service BRA, RIA and SA Airport Intercommunicating Service Mechanized Station Service BRA Automatic Call Distributing Service BRA, RIA and SA Centrex Service BRA, RIA and SA 800 service BRA, RIA and SA Individual Line Semipublic Service (coin or noncoin) BRA, RIA and SA Individual Line COPT Service BRA, and SA Public Telephone Service BRA, RIA and SA

Individual and Trunk access line business

and residence service are

(N) rendered in the suburban area under rates for that service applicable in the base rate area.

Enhanced services are furnished by the Company under its schedule of

(T) rates.

Service is furnished at the base rates, shown in the applicable tariff schedules or Guidebook, to Exchange Telephone Service at the primary location of the primary service.

(N)

(T)

NOTE 1: BRA - Base Rate Area

RIA - Remote Island Area SA - Suburban Area

NOTE 2: See Guidebook at att.com/servicepublications

(N)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 35.1 U-1001-C Cancels 1st Revised Sheet 35.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd) B. BASIC EXCHANGE ACCESS LINE SERVICES (PRIMARY SERVICES) (Cont'd)

3. Grade Of Service (Cont'd)

The application of business and residence rates to private and public telephone service is governed by the actual or obvious use made of the service by the customer. If residence service is found to be used largely or principally for business purposes, the Company will provide

(T) business service, except in cases where the customer will thereafter use the service for domestic or social requirements.

The grade of service applicable to customer-provided equipment shall be defined by the classification in the California Public Utility Commission's Certification Program or in the Federal Communications Commission's Registration program.

For example, trunk line service is furnished for customer-provided services with a switcher (PBX, etc.), whereas, individual line service is provided for customer non-key telephones and key services.

(T)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 36 U-1001-C Cancels 4th Revised Sheet 36

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd)

C. OFF-PREMISES EXTENSION LINE SERVICES

Extension services will be installed from the Company's local loop demarcation point at the main service location to the Company's

(T)

demarcation point at the off premises location in accordance with the following:

1. Same Customer:

An off-premises extension line service will be installed on an off-premises location of the same customer. However:

a. A residence extension service will not be installed on a business

premises except for answering purposes only and will be equipped to prevent outgoing calls1.

b. A residence extension service will be installed on a business

premises when such lines terminate on a telephone answering service.

2. Joint Users or Different Customers:

An off-premises line extension service, including secretarial line service, will be installed on an off-premises location of a party other than the customer only when the occupant of the off-premises location is a joint user of the service or a customer to individual or trunk access line service. However:

a. A residence extension line service will not be installed on an

off-premises location of a different business customer, except for answering purposes only and will be equipped to prevent outgoing calls1.

b. A residence extension service will be installed on an off-premises

location of a different business customer when such lines terminate on a telephone answering service.

NOTE 1: Offering limited to services established prior to January 1, 1984.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 36.1 U-1001-C Cancels 1st Revised Sheet 36.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd)

C. OFF-PREMISES EXTENSION LINE SERVICES (cont'd)

3. When an extension line service is terminated on a different customer's premises, the customer of the extension line service, is responsible for all rates and charges associated with the extension line service including charges for local, zone calling and message toll calls billed to the primary service of the extension line.

4. When a joint user shares in the use of a customer's business service, the customer of the primary service remains responsible for all rates and charges associated with the joint user including charges for local, zone calling and toll calls billed to the primary service.

5. Extension line services will be installed off the premises on which the primary service is located and outside the exchange area in accordance with the special conditions governing foreign exchange service

(N)

6. The customer is responsible for all wire, standard jacks which must conform to Part 68, Subpart F, of the FCC's Rules and Regulations and equipment beyond the Company's local loop demarcation point.

(T)

NOTE 1: For Foreign Exchange Service, see Guidebook Part 4, Section 3.

(N)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 37 U-1001-C Cancels 6th Revised Sheet 37

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd)

D. ADDITIONAL ACCESS LINES

Additional access lines will be provided up to and including the Company's

(T)

local loop demarcation point except as otherwise shown.

E. RESERVED

F. FARMER LINE SERVICE (REFER TO GUIDEBOOK PART 4, SECTION 2)

(T)

Farmer line service will be rendered in accordance with the tariff schedules outside the base rate rate area, but within the exchange area.

G. TELEPHONE ANSWERING SERVICE (REFER TO GUIDEBOOK PART 6, SECTION 9)

(T)

Telephone answering service consists of telephone answering facilities and services furnished to customers engaged in the telephone answering service business and to other customers to telephone service who desire service arrangements whereby their incoming calls may be answered by a customer engaged in the telephone answering service business.

An extension of an individual access line, trunk line, PBX station, Centrex primary station, Airport Intercommunicating Service mechanized primary station or night service equipment line terminating on telephone answering equipment is classified as a secretarial line service.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 38 U-1001-C Cancels 7th Revised Sheet 38

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd)

H. ACCESS SERVICE (REFER TO SCHEDULE CAL.P.U.C. NO. 175-T)

Access Services include any activity or function performed by the Company

(T) in connection with the origination or termination of interLATA telecommunications/for an interLATA carrier, including but not limited to the provision of network control signaling, answer supervision, automatic calling number identification, carrier access codes, directory services, testing and maintenance of facilities, and the provision of information necessary for the interLATA carrier to bill their customers.

I. QUICK DIAL TONE

Quick Dial Tone provides residential locations with basic access capability to the Company's local loop demarcation point prior to a formal service request from a Customer

to the extent permitted by existing

(T)

technology or facilities and where such access would not preclude providing service to subscribers of residential telephone service. Access to outgoing calls is restricted except for calls to 9-1-1 emergency service

Quick Dial Tone is provided at no charge.

The Company's liability to 9-1-1 customers and third parties using the

(T)

9-1-1 service is set forth in Schedule Cal.P.U.C. No. A2.1.14.

NOTE 1: In locations with multiple access lines, the last line to disconnect

will be equipped with Quick Dial Tone.

NOTE 2: Collect and Billed to 3rd Party calls will be denied.

(D)

Continued

Advice Letter No. 35659 Issued by Date Filed: July 13, 2009 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 38.1 U-1001-C Cancels 7th Revised Sheet 38.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd)

J. TOLL RESTRICTION

Access lines equipped with Toll Restriction will prohibit the completion of the following types of calls: Message Telecommunication Service (a.k.a Local Plus), Interexchange Toll Service including PIC, 10XXX and 950

access, 900

calls and third number billed calls. Access to the toll network is not allowed and the customer agrees not to

and 700 calls, 0-, 0+ and 0++ originating calls, collect

(D)

access the toll network by other available means. Toll Restriction will only be provided to the following types of service: Residence Flat Rate Service, Residence Measured Rate Service, California Lifeline and single line business service.

Customers will continue to have access to the following types of calls: Local calls, Zone 1 and 2 (1+ local calls), 800 calls, 411 (directory assistance), 611 (repair), and 911 (emergency service). Toll Restriction will be provided where facilities and operating conditions permit.

The customer with Toll Restriction will be responsible for the payment of all completed calls as set forth in Schedule Cal.P.U.C. No. A2.1.9. Rendering and Payment of Bills. It is the responsibility of the customer to inform the Company of any failure of the service to perform as specified herein.

K. PRODUCT GROUPING

The Company may refer to groups of products and/or services by distinctive, collective phrase(s). These phrases will be used when discussing the Company's product line with customers and in advertisements.

(Group names will not be included in individual product tariffs.)

NOTE 1: Some calls originating from locations that do not have screening

capabilities may not be intercepted and denied. These calls, e.g. International calls and calls that do not go through a billing validation data base will be billed to the customer if completed.

NOTE 2: Toll Restriction will not be available (implemented) until

December 4, 1995.

NOTE 3: California 900 and California 976 services withdrawn effective

November 1, 2010.

Continued

Advice Letter No. 44498 Issued by Date Filed: April 24, 2015 Decision No. Eric Batongbacal Effective: April 26, 2015 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 38.2 U-1001-C Cancels 1st Revised Sheet 38.2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.2 RULE NO. 2 - DESCRIPTION OF SERVICE (Cont'd)

L. LIMITED DISCONNECT

Limited Disconnect allows customers who have been temporarily disconnected for nonpayment to access 611 (repair), 711, 9-1-1 (emergency) and toll free numbers such as 800 numbers to the Company's business

(T) offices. Access to other outgoing calls is restricted and no incoming calls are allowed. Limited disconnect is provided at no charge where facilities and operating conditions permit.

Once telephone service is established or reinstated, if disconnected, in accordance with the Company's tariffed rules and regulations, all calls made

(T) from the location shall be the responsibility of the billing party of record in accordance with Schedule Cal.P.U.C. No. A2.1.9 - Rendering and Payment of Bills.

The Company's liability to 9-1-1 customers and third parties using the

(T) 9-1-1 service is set forth in Schedule Cal.P.U.C. No. A2.1.14.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 39 U-1001-C Cancels 6th Revised Sheet 39

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE

For Asynchronous Transfer Mode (ATM) Service and Frame Relay Service,

see AT&T Guidebook, Part 2, Section 2 – Rule No. 3.

(N)(N)

(N)

A. GENERAL

1. Applications for service covered by the filed schedule of rates will be accepted by the Company. An applicant for service agrees to pay all exchange, toll and other charges against such service made in accordance with the provisions of the tariffs and Guidebook.

2. Applicant(s) will be required to provide their legal surname(s), middle name(s) or initial(s) and first name(s). The information may be verified by the Company. The application will be considered complete (unless otherwise specified in Schedule Cal.P.U.C. No. A2.1.3) when at least one of the following valid identification items has been provided by the applicant(s):

a. California Driver's License number.

b. California Identification Card number.

c. Social Security Card number.

d. Immigration and Naturalization Service Identification number.

e. United States passport number.

f. Other item of identification acceptable to the Company.

The Company may request the applicant(s) to voluntarily provide their Social Security number for identification purposes. Refusal to provide this will not result in denial of service. Prior to the request for identification information, the Company will inform each applicant that (1) provision of their Social Security Number (SSN) is strictly voluntary; if the applicant voluntarily provides the SSN without even being asked to(do so, the following two points need not be covered. Otherwise, the Company will inform the applicant that (2) if another acceptable item of identification is provided, their application cannot be denied because they choose not to provide their SSN; and (3) no record will be made of their choice not to provide their SSN.

The Company may request an applicant(s) to visit an approved agency location for the purpose of completing a service application and/or to provide approved picture identification as designed by the Company.

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 39.1 U-1001-C Cancels 7th Revised Sheet 39.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd) A. GENERAL (Cont'd)

3. The Company shall require each applicant for election service, and may require each other applicant, to sign an application for the service desired, on a filed form provided by the Company, as a condition precedent to the initial establishment of such service.

For nonelection services, the Company may utilize an "on line" authorization service for verifying changes or additions to listings as they are to appear in the Company's telephone directory.

4. The Company will generally accept oral application(s)from a customer for new service, transfers of service, additions to or changes in the existing service of such customer during normal business hours, except that third party authorization will be required where joint user service or directory listings in connection with business service are requested.

5. Customers shall notify the Company when they re-terminate service that is on their side of the demarcation point to another part of a building or to another building on continuous property. Once notified, the Company will update the customer's directory listing. Charges as set forth in Guidebook Part 3, Section 1 shall apply.

6. In order to prevent the fraudulent establishment of business telephone service, the Company may request an applicant for business service to provide proof of doing business at the service location and/or permission from the property owner for the applicant to establish a business telephone service at the location.

7. In addition to the regulations contained in A., herein, the following

applies to OPT-E-MAN, Customized Switched Metro Ethernet (CSME) Service

, Centrex, Electronic Information Services, Inside Wire Repair Services, Integrated Pathway Service, Message Telecommunications Service, Operator and Directory Services, Pacific Bell/ SBC Calling Service, Remote LAN (Local Area Network) Service, Toll-Free Services and VoiceBased Information Services High Capacity Service

, AT&T Switched Ethernet Service

- Applications for these services will be accepted by Company provided

that the service is available and the Company has no reason to believe applicant will not comply with the provisions of the regulations. The Company, on its sole discretion, shall offer these services in locations where technical capabilities exist and market conditions warrant.

NOTE 1: Services in this paragraph are found in the AT&T California Guidebook. NOTE 2: Effective November 30, 2018, CSME Service is grandfathered. See AT&T

California Guidebook, Part 20, Section 6.

NOTE 3: Services in this paragraph are found in Section A21.3 and A21.4.

SM3

and NG 9-1-1

(N) (N)

(T)

(N)

Continued

Advice Letter No. 48533 Issued by Date Filed: September 28, 2020 Decision No. 20-08-037 Fassil Fenikile Effective: September 28, 2020 Assistant Vice President Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 40 U-1001-C Cancels 7th Revised Sheet 40

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd) A. GENERAL (Cont'd)

8. An application is merely a request for service and by itself does not bind the Company to provide service except under reasonable conditions,

(T) (T)

or bind the applicant to take service.

9. An application for service that extends into high voltage environments,

(T) such as power generating stations, co-generating stations, substations, and switchyards, may require special high voltage protection equipment as set forth in Guidebook, Part 8-Section 8 and Part 2, Section 7, to protect against the effects of Ground Potential Rise (GPR) and/or induction caused by faults in the customer's electric power system.

As a condition of service, the applicant for such service shall provide the Company, in writing, the technical data needed to determine the special protection requirements as set forth under Regulations in Guidebook Part 8, Section 8 and Part 2, Section 7 at the time of application for initial service or where additions or changes are made to existing service.

(T)

(D)

(T)

B. APPLICATION CANCELLED, MODIFIED OR DEFERRED BY CUSTOMER OR APPLICANT

When an applicant/customer cancels, modifies or defers an order for service or facilities before the service is connected, a charge applies to allow the Company to recover the nonrecoverable costs of engineering, labor,

(T)

material, equipment and other related expenses. The applicant/customer must be notified in writing at the time the initial order is taken that should the applicant/customer cancel, modify or delay the order, charges will apply.

Unless otherwise provided, the following conditions apply to applications for exchange, intrastate private line and other special services such as: IOD, Farmer Line, Billing Services, etc., except service and facilities as set forth in A2.1.13, A2.1.15

, A2.1.162 and A2.1.32 of this schedule and

Guidebook, Part 4, Section 5 and Part 8, Section 8. These conditions apply

(T)

to installation of new or additional service, equipment or facilities and/or moves, changes or rearrangements of existing service, equipment or facilities.

NOTE 1: See A2.1.15,D. following. NOTE 2: See A2.1.16,A.5. following.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 41 U-1001-C Cancels 1st Revised Sheet 41

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd) B. APPLICATION CANCELLED, MODIFIED OR DEFERRED BY CUSTOMER OR APPLICANT

(Cont'd)

1. Cancellation or modification by an applicant/customer of an application for new or additional service, equipment or facilities.

a. Prior to "start of installation" (as defined in Schedule Cal.P.U.C. No.

A2.1.1): No charge.

b. Between start and completion of installation:

Charge the estimated cost incurred less the estimated net salvage value, not to exceed the total regular nonrecurring charges, including termination charges, applicable to the entire service, equipment and facilities ordered.

c. After completion of installation but prior to connection for service:

Charge the sum of the charges applicable as if the items involved were actually connected for service and immediately ordered disconnected, including:

1) All regularly applicable service connection and nonrecurring charges and

(2) All regularly applicable basic termination charges in full, and

(3) All regularly applicable minimum service charges, and

(4) Such other amounts as may be specified in the schedules covering the

items involved, and

(5) Such other amounts that were incurred as a result of expedited orders,

or as a result of the cancellation, modification or deferral at the applicant/customer's request, and

(6) Such charges, as set forth for tariffed services in Schedule Cal.P.U.C.

No. A2.1.36 Special Construction of Exchange Facilities.

For detariffed services, see Guidebook, Part 2, Section 5.

(N) (T) (N)

d. In the case of modification, charges for the subsequent order are in

addition to the charges for costs incurred before the customer/applicant changed the original order.

NOTE 1: For purposes of applying this rule, charges shall be applied as set

forth in 4. following.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 42 U-1001-C Cancels 1st Revised Sheet 42

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd) B. APPLICATION CANCELLED, MODIFIED OR DEFERRED BY CUSTOMER OR APPLICANT

(Cont'd)

2. Cancellation or modification by an applicant/customer of an application for a move, change or rearrangement of existing service:

a. Prior to "start of installation" (as defined in Schedule Cal.P.U.C.

No. A2.1.1 See Definition of Terms): No charge.

b. Between start and completion of installation:

Charge the estimated cost of the partially completed move, change or rearrangement ordered by the applicant/customer, not to exceed the charges applicable in 1.b. preceding.

c. After completion of installation but prior to connection for service:

See 1.c. preceding for regulations and charges that are applicable.

d. In the case of modification, charges for the subsequent order are in

addition to the charges for costs incurred before the applicant/customer changed the original order.

3. Deferral by an applicant/customer of an application for new or additional service, equipment or facilities; or an application for a move, change or rearrangement of existing service, equipment or facilities: An application may be deferred for one or more periods totalling, in all, not more than six (6) months beyond the in-service date last established prior to start of installation, after which time it shall be either completed for service and regular rates and charges applied or considered as cancelled and treated in accordance with items 1. and 2. preceding:

For deferments of up to six (6) months beyond the in-service date last established upon prior to "start of installation", the following applies:1

a. Prior to "start of installation": No charge.

NOTE 1: An extension of time beyond the six (6) month period when requested

by the applicant/customer may be allowed at the discretion of the Company in writing.

(T)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 43 U-1001-C Cancels 1st Revised Sheet 43

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd) B. APPLICATION CANCELLED, MODIFIED OR DEFERRED BY CUSTOMER OR APPLICANT

(Cont'd)

3. (Cont'd)

b. Between start and completion of installation:

(1) For deferments totaling, in all, not more than one hundred and twenty

(120) days, no charge shall apply.

(2) For deferments totaling, in all, more than one hundred and twenty (120)

days, charge all estimated costs incurred due to the deferment, not to exceed the total of charges and rates applicable in 1.b. preceding.

c. After completion of installation but prior to connection for service:

(1) For deferments totaling, in all, not more than one hundred and twenty

(120) days, no charge shall apply.

(2) For deferments totaling, in all, more than one hundred and twenty (120)

days, apply charges according to 1.c. preceding.

4. Charges based on Estimated or Actual Cost

For purposes of applying this rule, charges based on estimated or actual costs of labor, engineering, nonreusable materials, interest, transportation, storage, manufacturer's cancellation charges, expedited orders and any other costs incurred by the Company following the "start of

(T)

installation (as defined in Schedule Cal.P.U.C. No. A2.1.1) in compliance with an application or request by an applicant or customer. If an advance payment has been collected and held, it will be refunded subject to the applicable charges noted above.

5. Application Cancelled by Company

(T)

If the applicant/customer refuses to comply with Company's rules prior to

(T) the "start of installation", as defined in Schedule Cal.P.U.C. No. A2.1.1, the Company may cancel the application, in which case any amounts collected from the applicant/customer will be refunded. If the Company

(T)

(T) cancels the application after a six (6) month deferral, or, after the "start of installation", because of the applicant's/customer's refusal to comply with Company's rules, the charges as set forth in 1.b. or c.

(T) preceding, shall apply.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 44 U-1001-C Cancels 2nd Revised Sheet 44

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd)

C. SPECIAL SERVICE ARRANGEMENTS

Special arrangements or special assemblies of equipment and facilities or specially furnished equipment will be provided to the customer by the Company subject to an Agreement filed under Sections IX and X of General Order No. 96-A and/or the Tariff Schedules of the Company.

(T)

1. When an applicant/customer cancels, modifies or defers a special arrangement or a special assembly of equipment, facilities or specially furnished equipment they shall be liable for developmental costs incurred by the Company at the time of cancellation, modification or delay, as agreed to by the Company and the customer in Agreement form number M 1470

(T)

(T) shown in Schedule Cal.P.U.C. No. A2.3.1, provided that the following conditions have been met:

a. The applicant or customer has requested Company to proceed with the

(T)

development of equipment and/or facilities.

b. The Company has advised the applicant or customer that, in accordance

with their request, the Company is ready to proceed with the development

(T)

of equipment and/or facilities.

c. The Company has advised the applicant/customer that estimated

(T)

developmental charges will be applicable in the event of a cancellation, modification or delay prior to the acceptance of final rates and charges and agreed upon in-service date.

d. A copy of Agreement form M 1470, signed by the Company and by the

applicant or the customer, is on file with the Company at the time of

(T)

cancellation.

2. For the purposes of Agreement form M 1470, estimated developmental costs shall include (when incurred) the recurring and nonrecurring costs of labor, engineering, nonreusable materials, interest, transportation, storage, manufacturer's cancellation charges and any other costs incurred by the Company prior to applicant/customer acceptance of the final

(T) charges and rates. Estimated developmental costs shall not exceed 100% of the nonrecoverables included in the final charges and rates.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 45 U-1001-C Cancels 6th Revised Sheet 45

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd)

D. SPECIAL CONSTRUCTION OF FACILITIES

Where special (or in some cases, regular) construction of facilities is required to provide the requested services, construction charges may apply. The regulations under which charges are applicable for tariffed

(N)

services are specified in Schedule Cal.P.U.C. Nos. A2.1.13 Temporary

Service1; A2.1.15 Line Extensions1; A2.1.16 Service Connection

Facilities1; A2.1.36 Special Construction of Exchange Facilities; A2.1.32 Replacement of Aerial With Underground Facilities; and Guidebook, Part 4, Section 5 for Line Extensions in Suburban Areas; and Schedule Cal.P.U.C. No. B2 for Private Line Services.

(N)

When the required facilities are not available and the Company constructs

(T)

temporary underground facilities to provide service for the period during which the permanent facilities are under construction, at the request of the applicant or customer, provisions of Schedule Cal.P.U.C. No. A2.1.15, I. General, Paragraph 10. and/or A2.1.16, Part 1, A. General, Paragraph J; are applicable.

When special construction is required to provide temporary service1 or speculative projects and risk services1 conditions outlined in Schedule Cal.P.U.C. No. A2.1.6 apply in addition to A2.1.15 and A2.1.16.

Unless otherwise provided, when orders for special construction of facilities are cancelled, modified or deferred Schedule Cal.P.U.C. No. A2.2.1.3.B. is applicable.

1. Income Tax

Contributions in Aid of Construction have been made taxable to the Company by the Tax Reform Act of 1986 for Federal purposes and conformed

(T)

to by the Franchise Tax Board for purposes of California Corporate Franchise Tax. Therefore, the Company shall bill an additional fee to the

(T)

customer to cover the cost of additional income taxes that have resulted from payments that defray the cost of construction, other contributions, and the fair market value of property contributions received in aid of construction, and the prior nonrecurring rates which will remain in effect.

NOTE 1: As defined in A2.1.1 in this schedule.

Continued

Advice Letter No. 33423C Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 12th Revised Sheet 45.1 U-1001-C Cancels 11th Revised Sheet 45.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd) D. SPECIAL CONSTRUCTION OF FACILITIES (Cont'd)

2. Definitions

a. Contributions: Contributions shall include, but are not limited to,

cash, services, facilities, labor property, and income taxes there on provided by a person or agency to the Company. The value of all contributions shall be based on the Company's estimates. Contributions shall consist of two components for purposes of recording transactions as follows:

(1) Income Tax Component of Contribution (ITCC), and (2) The balance of the contribution, excluding income taxes (Balance of

Contribution).

b. Government Agency: For the purposes of administration a government

agency shall include a Federal, California state, county, or local government agency.

c. Public Benefit: Where, in the opinion of the Company, a benefit to the

public as a whole is clearly shown by the government agency making the Contribution for a project.

3. Determination of ITCC:

a. The ITCC shall be calculated by multiplying the Balance of the

Contribution by the tax factor of 0.23 (23%) beginning September 6, 2017, through December 31, 2018. Beginning January 1, 2019, the tax factor of

0.26 (26%) shall be calculated. The tax factor from June 1, 2013, through September 5, 2017, was 0.21 (21%).

The Company will file an advice letter to reflect any changes in the tax factor which would cause an increase or decrease of five percentage points or more.

b. The tax factor is established by using Method 5 as set forth in Decision

No. 87-09-026 and modified by Decision No. 87-12-028 in OII 86-11-019. The formula used to compute Method 5 includes the following factors:

(1) Corporate Tax rate of 35%, California Corporate Franchise Tax rate of

8.84%, and the effect of deducting state income taxes on the Federal Income Tax Return of 3.09%.

(2) A discount rate of 12% and a pre-tax rate of return of 18% for 1987 and

17% for 1988 and forward.

Continued

(C)

Advice Letter No. 46909 Issued by Date Filed: September 6, 2017 Decision No. Eric Batongbacal Effective: September 6, 2017 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 45.2 U-1001-C Cancels Original Sheet 45.2

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (Cont'd) D. SPECIAL CONSTRUCTION OF FACILITIES (Cont'd)

4. Applicability: The ITCC shall apply to Contributions under the tariffs, and Guidebook including but not limited to Schedule Cal.P.U.C. Nos. A2.1.4, A2.1.13, A2.1.15, A2.1.16, A2.1.32., A2.1.36, A2.3, B4, and Guidebook, Part 4, Section 5.

(N) (T) (N)

5. State Taxes: Should any California state tax be imposed on Contributions in aid of Construction or other Contributions, it shall be collected in accordance with Ordering Paragraph 6 of Decision No. 87-09-026.

6. Internal Revenue Service: The Company shall recover through rates and

(T) penalties, interest, or taxes incurred if the Internal Revenue Service deems the method of tax collection authorized by Decision No. 87-09-026 a violation of the tax normalization rules and imposes additional taxes, penalties and interest.

7. Government Agencies: The Company may accept a contractual promise to pay

(T) the ITCC, including interest thereon, (using an agreement form filed with and approved by the Commission) from a government agency required to make a Contribution pursuant to the tariffs or Guidebook where its project:

(N)

a. Provides public benefit as defined above, or

b. Results from condemnation of the Company's facilities, or the threat or

(T)

imminence thereof, which is supported by evidence provided by the government agency which is acceptable to the Company.

(T)

Unless a determination acceptable to the Company is issued by the

(T)

Internal Revenue Service (IRS) that there is no tax liability to the Company on the Contribution for which the promise to pay was made, the

(T)

ITCC, including interest thereon, shall be due and payable no later than September 10, 1989. If the IRS makes a determination that the Contribution (or a contribution of that type) is taxable prior to September 10, 1989, the payment becomes due at that time.

The government agency shall also pay, upon the Company's demand, any expense associated with, or incurred by the Company related to the

(T)

promise to pay, such as, but not limited to, administrative and legal costs and/or IRS penalties.

In the event that the Company sustains a loss due to failure of a

(T)

government agency to pay an ITCC and Interest pursuant to a contractual promise to pay, such a loss may be recovered in rates by using method 3 as set forth in Decision No. 87-09-026.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 45.3 U-1001-C Cancels Original Sheet 45.3

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (CONT'D)

2.1.3 RULE NO. 3 - APPLICATION FOR SERVICE (CONT'D) D. SPECIAL CONSTRUCTION OF FACILITIES (CONT'D)

8. When interest is payable under this part of the tariff by the contributor to the Company, the interest rate shall be 1/12 of the most

(T) recent month's interest rate on commercial paper (prime, three months), published by the Federal Reserve Statistical Release, G.13. Should publication of the interest rate on commercial paper (prime, three months) be discontinued, interest will so accrue at the rate of 1/12 of the most recent month's interest rate on commercial paper, which most closely approximates the rate that was discontinued and which is published in the Federal Reserve Statistical Release, G.13 or its successor publication.

E. BILLING

After determination of the applicant/customer's liability and the appropriate charges for billing by the Company, the bill will be rendered

(T)

to the applicant/customer. The three (3) month limitation to back bill, as set forth in Schedule Cal.P.U.C. No. A2.1.9 for exchange services, because of the complexities involved, is not applicable to the recurring and nonrecurring charges incurred for Special Construction of Exchange Facilities, as set forth in Schedule Cal.P.U.C. No. A2.1.36 or to any applications for complex service which are cancelled, modified or deferred at the request of the applicant/customer under the provisions as set forth in B. preceding.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 46 U-1001-C Cancels 3rd Revised Sheet 46

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.4 RULE NO. 4 - CONTRACTS

A. CONTRACTS

Contracts for tariffed telephone service will not be required as a special condition precedent to service except:

1. As may be required by regulations as set forth in the regular schedule of rates and rules approved or accepted by the Public Utilities Commission of the State of California.

2. In the case of line extensions, temporary service or service to speculative projects or risk services, in which case a contract may be required for a period not to exceed three years unless by special permission from the Public Utilities Commission of the State of California.

3. Each contract shall contain the following provision: This contract shall at all times be subject to such changes or modifications by the Public Utilities Commission of the State of California as said Commission may from time to time direct in the exercise of its jurisdiction.

B. For Remote LAN (Local Area Network) Service, Asynchronous Transfer Mode

(N) (ATM)Service and Frame Relay Service, see AT&T Guidebook, Part 2, Section 2 – Rule No. 4.

(N)

NOTE 1: Includes Federal Income Tax gross-up amount, as listed in Schedule

Cal.P.U.C. No. A2.1.3,D.

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 17th Revised Sheet 47 U-1001-C Cancels 16th Revised Sheet 47

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.5 RULE NO. 5 - SPECIAL INFORMATION REQUIRED ON FORMS

For Remote LAN (Local Area Network), Asynchronous Transfer Mode (ATM)

(N)

Service and Frame Relay Service, see AT&T Guidebook, Part 2, Section 2, Rule No. 5.

(N)

A. CONTRACTS

Each contract form for tariffed telephone service will contain substantially the following provisions:

This contract shall at all times be subject to such changes or modifications by the Public Utilities Commission of the State of California as said Commission may from time to time direct in the exercise jurisdiction.

B. BILLS

Each bill for telephone service will contain the following notations:

1. Prevent Disconnection

All charges must be paid each month to keep your account current. However, “basic service” and its applicable taxes and surcharges MUST be paid to avoid disconnection. Currently, for this account that amount is $xx.xx. Failure to pay non-basic charges may result in other collection activities, including restriction of toll calls.

2. Three Payment Options

Electronically: through Automatic Payment Service or Online: SBC eBill

. At an Authorized Payment Location. Or mail to AT&T Payment

Center – PO Box 5025, Carol Stream, IL 60197-5025.

3. Reserved

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 19th Revised Sheet 48 U-1001-C Cancels 18th Revised Sheet 48

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.5 RULE NO. 5 - SPECIAL INFORMATION REQUIRED ON FORMS (Cont'd) B. BILLS (Cont'd)

4. Billing Questions

BILLING QUESTIONS: Call us at 800.288.2020, or write to AT&T Residential Service, 2150 Webster Street, Room 401, Oakland, CA 94612; or AT&T Business, 2000 Town Center Boulevard, Fleming Island, FL 32003; or visit

(T)

(T) att.com. If you have a complaint you cannot resolve with us, contact the California Public Utilities Commission (CPUC) at Consumer Affairs Branch, 505 Van Ness Ave, Room 2003, San Francisco, CA 94102, http://consumers.cpuc.ca.gov/complaints or call 800.649.7570. The CPUC’s DDTP program offers assistance to individuals with hearing and speaking limitations including California Relay Service available by dialing 711, more information is available at http://ddtp.cpuc.ca.gov/relay.aspx. If your complaint concerns interstate or international calling, write the FCC at Consumer Complaints,

445 12

888.835.5322.

Street SW, Washington, D.C. 20554, or call 888.225.5322 or TTY

5. Federal Surcharges

The Federal Universal Service Fee and the Federal Subscriber Line Charge are charges imposed by action of the Federal Communications Commission.

6. Tariff Information

Call 1-888-319-8800 or visit www.att.com/servicepublications.

Continued

Advice Letter No. 47930 Issued by Date Filed: July 2, 2019 Decision No. Peter Hayes Effective: July 2, 2019 Assistant Vice President Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 48.1 U-1001-C Cancels 2nd Revised Sheet 48.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.5 RULE NO. 5 - SPECIAL INFORMATION REQUIRED ON FORMS (Cont'd) B. BILLS (Cont'd)

7. Caller ID Selective & Complete Blocking

Caller ID sends your name and phone number to the person or business called. Selective Call Blocking prevents your information

(T) from being displayed for one call. Dial *67 (1167 - rotary phone) before calling. Complete Blocking keeps your information from being displayed on all your calls except those you elect not to block. Dial *82 (1182 – rotary phone) to unblock. No blocking on 911, 800 or 900 calls. Both blocking options are free.

(T)

(D)

NOTE 1: Residence bills only.

Continued

Advice Letter No. 24308 Issued by Date Filed: October 22, 2003 Decision No. Eric Batongbacal Effective: December 1, 2003 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 17th Revised Sheet 49 U-1001-C Cancels 16th Revised Sheet 49

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.5 RULE NO. 5 - SPECIAL INFORMATION REQUIRED ON FORMS (Cont'd) B. BILLS (Cont'd)

8. Late payment charges

a. For residential accounts:

If the unpaid balance on your bill is $xx.xx or more, a late payment charge of $x.xx plus x.xx% will be assessed if your payment is not

(T)

received by the “Amount After” date shown on the Payment Stub.

b. For business accounts:

If the unpaid balance on your bill is $xx.xx or more, a late payment charge of x.x% (calculated monthly) or $xx.xx, whichever is greater, will be assessed if your payment is not received by the “LATE” date shown on the Payment Stub. For Access Services, a charge of 1.5% per month, calculated daily, will be assessed on the total unpaid balance.

NOTE 1: Late Payment Charges are found in the AT&T California Guidebook, Part

(T) 3, Section 1. Customer bills will contain the current rates consistent with the Guidebook.

Continued

Advice Letter No. 47722 Issued by Date Filed: February 1, 2019 Decision No. Eric Batongbacal Effective: February 1, 2019 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 49.1 U-1001-C Cancels Original Sheet 49.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.5 RULE NO. 5 - SPECIAL INFORMATION REQUIRED ON FORMS (Cont'd)

C. DEPOSIT RECEIPTS

1. Each receipt for a deposit collected for the establishment of credit will contain the following notation:

The Company will refund the deposit in accordance with the following:

(T)

a. When an application for telephone service has been cancelled prior to

the establishment of service, the deposit will be applied to any charge applicable in accordance with the tariff schedules and the excess portion of the deposit will be returned, and the applicant will be so advised.

b. When the customer's credit may be otherwise established in accordance

with Schedule Cal.P.U.C. No. A2.1.6, and upon the customer's request for return of the deposit with interest.

c. Upon discontinuance of telephone service, the Company will refund, with

(T) interest, the customer's deposit or the balance in excess of unpaid bills for that service, and the customer will be so advised.

d. After the customer has paid bills for telephone service for 12

consecutive months without having had this service temporarily or permanently discontinued for nonpayment of bills, the Company will

(T) refund the deposit with interest.

e. Interest on Deposits

(1) The Company will compute simple interest on deposits at the rate of

(T)

7/12 per cent per month (7% per year) for each full month deposits are held, except as mentioned in (2) following. Such interest will be paid at the time the deposit is returned, or on an annual basis if the deposit is held longer than twelve consecutive months.

(2) No interest will be paid if deposit is held less than full month

increments.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 50 U-1001-C Cancels 4th Revised Sheet 50

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1. RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT

For Asynchronous Transfer Mode (ATM) Service and Frame Relay Service,

See AT&T Guidebook, Part 2, Section 2, Rule No. 6.

(N)

A. BUSINESS SERVICE

1. Establishment of Credit for Business Service - Temporary Service, Speculative Projects and Risk Services

An applicant for temporary telephone service, speculative projects and risk services with no unpaid balance from any previous service will be required to establish credit by payment of the deposit prescribed in Schedule Cal.P.U.C. No. A2.1.7,B.4 before service is connected.

2. Establishment of Credit for Business Service - Other Business Applicants

Each applicant for telephone service shall be required to provide the full legal name(s) of the individual, partners, or corporation (Name of officers) applying for service and is required to pay any final business telephone bill over 60 days old. An applicant will not be required to pay a deposit to establish service provided:

a. Applicant is a customer or has been a customer of the Company or any

other telephone Company in California, for a similar class of service and has paid all bills for service without having been temporarily or permanently discontinued for nonpayment or abandonment thereof, during the last twelve months of that service and where applicable, shall provide the telephone number and the disconnection date of a previous service.

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 51 U-1001-C Cancels 4th Revised Sheet 51

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont’d) A. BUSINESS SERVICE (Cont'd)

3. Reestablishment of Credit for Business Service - Temporary Services, Speculative Projects and Risk Services

a. A customer whose service has been discontinued for nonpayment of bills or

nonpayment of an additional deposit will be required to pay any unpaid balance due the Company for the premises for which service is to be

(T) restored, to reestablish credit by making the additional deposit prescribed in Schedule Cal.P.U.C. No. A2.1.7,B.4 and to pay a

"Restoration - Reconnection Charge"1 as shown in Schedule Cal.P.U.C. No. A2.1.11 before service is restored.

b. An applicant for temporary telephone service, speculative projects and

risk services with an unpaid bill from any previous service will be required to pay such bills in full and to reestablish credit by making the deposit prescribed in Schedule Cal.P.U.C. No. A2.1.7, B.4 before service is connected.

c. An applicant for temporary telephone service, speculative projects and

risk services to be used in behalf of, or for the benefit of a candidate, a committee, an organization, person or persons will be required to pay any outstanding balance for any previous service furnished on behalf of or for the benefit of that candidate, committee, organization, person or persons.

NOTE 1: Refer to Guidebook, Part 3, Section 1, Dual Element Charges, for

(T)

restoration charges of all exchange services.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 52 U-1001-C Cancels 5th Revised Sheet 52

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont’d) A. BUSINESS SERVICE (Cont'd)

4. Reestablishment of Credit - Other Business Applicants

a. A customer whose service has been discontinued for nonpayment of bills

will be required to pay: 1) the balance for which a seven (7) day notice has been sent and which is due the Company for the premises for which

(T) service is to be restored; 2) a reconnection charge1 as prescribed in Schedule Cal.P.U.C. No. A2.1.11 under "Restoration – Reconnection Charge"; and 3) reestablish credit by making the deposit prescribed in Schedule Cal.P.U.C. No. A2.1.7,B before service is restored, or

4) if qualified, the customer may have their line equipped with Toll Restriction as described in Schedule Cal.P.U.C. No. A2.1.2 Description of Service, while completing payment arrangements2 on any unpaid balance agreeable to the Company and/or in lieu of a

(T) deposit. The deposit may be waived if the customer’s credit is otherwise

reestablished to the satisfaction of the Company.

(T)

NOTE 1: Refer to Guidebook, Part 3, Section 1, Dual Element Charges, for

(T)

restoration charges of all exchange services.

NOTE 2: If the customer fails to keep the payment arrangements as agreed, the

service will be temporarily disconnected and subject to complete disconnection after five (5) business days in compliance with Schedule Cal.P.U.C. No. A2.1.11.

(D)

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 9th Revised Sheet 53 U-1001-C Cancels 8th Revised Sheet 53

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd) A. BUSINESS SERVICE (Cont'd)

4. Reestablishment of Credit - Other Business Applicants (Cont'd)

b. An applicant who previously has been a customer of the Company and

during the last twelve months of that prior service, has had service temporarily or permanently discontinued for nonpayment of bills will be required to pay any unpaid balance due the Company and to reestablish credit by making the deposit shown in Schedule Cal.P.U.C. No. A2.1.7,B.3. or, if qualified, the customer may have their line equipped with Toll Restriction as described in Schedule Cal.P.U.C. No. A2.1.2. Description of Service while completing payment arrangements

on any unpaid balance agreeable to the Company

and/or in lieu of a deposit.

c. A customer, a previous customer, or a trustee of a customer, who filed

for bankruptcy under the Bankruptcy Code of 1978, as amended, and who applies for new service or a supersedure of service, may be required to reestablish credit by making the deposit shown in Schedule Cal.P.U.C. No. A2.1.7,B.3. or, if qualified, the customer may have their line equipped with Toll Restriction as described in Schedule Cal.P.U.C. No. A2.1.2. Description of Service in lieu of a deposit.

5. Limit of Credit For Toll Service

Each customer shall be informed of any limit on the amount of credit for monthly message toll service applicable to their account prior to presentation of any special bills. The Company may change the limit of credit applicable to a particular account and the customer shall be advised in writing of any reduction in the amount of credit.

6. Establishment of Credit for OPT-E-MAN and Customized Switched Metro

(T)

Ethernet (CSME) Service

For OPT-E-MAN and Customized Switched Metro Ethernet (CSME) the AT&T California Guidebook, Part 6, Section 9, and Part 20, Section 6, respectively, Establishment of Credit regulations as set forth in

Service in

(T)

Schedule Cal.P.U.C. No. 175-T, Section 2.4.1 are applicable.

NOTE 1: If the customer fails to keep the payment arrangements as agreed,

the service will be temporarily disconnected and subject to complete disconnection after five (5) business days in compliance

with Schedule Cal.P.U.C. No. A2.1.11. NOTE 2: Effective November 30, 2018, CSME Service is grandfathered. See AT&T California Guidebook, Part 20, Section 6.

(N) (N)

Continued

Advice Letter No. 47663 Issued by Date Filed: November 30, 2018 Decision No. Eric Batongbacal Effective: November 30, 2018 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 53.1 U-1001-C Cancels 3rd Revised Sheet 53.1

NETWORK AND EXCHANGE SERVICES

A2 GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd) B. RESIDENCE SERVICE

1. Each applicant will be required to furnish a complete application as specified in Schedule Cal.P.U.C. No. A2.1.3 "APPLICATION FOR SERVICE" and establish credit in one of the following ways:

a. Applicant is a customer of the Company or any other telephone utility

(T) in California, for a similar class of service and has paid all bills for service without having been temporarily or permanently disconnected for nonpayment thereof, for a period of twelve consecutive months prior to the date of the present application and does not have an unpaid final bill over 60 days old. The applicant will provide the Company with

(T) the)verifiable telephone number of their other service.

b. Applicant has been a customer of the Company or any other telephone

(T) utility in California in the last two years, and during the last

twelve consecutive months that service was provided, had paid all bills for such service without having been temporarily or permanently disconnected for nonpayment thereof. The applicant will provide the Company with the verifiable telephone number and disconnection date

(T) of their previous service.

c. Applicant's credit is otherwise established to the satisfaction of the

Company.

(T)

d. Applicant pays the deposit prescribed in Schedule Cal.P.U.C. No.

A2.1.7 "Advance Payments and Deposits".

If it is determined that false information has been provided, correct information and a deposit as set forth in A2.1.7,B.2.a, will be required.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 54 U-1001-C Cancels 2nd Revised Sheet 54

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

(D)

Continued

Advice Letter No. 17589 Issued by Date Filed: July 14, 1995 Decision No. Eric Batongbacal Effective: September 27, 1995 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 55 U-1001-C Cancels 7th Revised Sheet 55

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd) B. RESIDENCE SERVICE (Cont'd)

2. Reestablishment of Credit - Residence Applicants

a. A customer whose service has been discontinued for nonpayment of bills

will be required to pay: 1) the balance for which a seven (7) day notice has been sent and which is due the Company for the premises for which

(T) service is to be restored; 2) a reconnection charge1 as prescribed in Schedule Cal.P.U.C. No. A2.1.11 under "Restoration - Reconnection Charge"; and 3) reestablish credit by making the deposit prescribed in Schedule Cal.P.U.C. No. A2.1.7,B. before service is restored, or 4) if qualified, the customer may have their line equipped with Toll Restriction as described in Schedule Cal.P.U.C. No. A2.1.2 Description of Service, while completing payment arrangements2 on any unpaid balance agreeable to the Company and/or in lieu of a deposit. The deposit may

(T) be waived if the customer’s credit is otherwise reestablished to the

satisfaction of the Company.

(T)

b. An applicant who previously has been a customer of the Company and

(T) during the last twelve months of that prior service, has had service temporarily or permanently discontinued for nonpayment of bills will be required to pay any unpaid balance due the Company and to

(T) reestablish credit by making the deposit prescribed in Schedule Cal.P.U.C. No. A2.1.7,B.3 or, if qualified, the customer may have their line equipped with Toll Restriction as described in Schedule Cal.P.U.C. No. A2.1.2 Description of Service while completing payment arrangements2 on any unpaid balance agreeable to the Company and/or in

(T) lieu of a deposit.

NOTE 1: Refer to Guidebook, Part 3, Section 1, Dual Element Charges, for

restoration charges of all exchange services.

NOTE 2: If the customer fails to keep the payment arrangements as agreed, the

service will be temporarily disconnected and subject to complete disconnection after five (5) business days in compliance with Schedule Cal.P.U.C. No. A2.1.11.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 2nd Revised Sheet 55.1 U-1001-C Cancels 1st Revised Sheet 55.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd) B. RESIDENCE SERVICE (Cont'd)

2. Reestablishment of Credit - Residence Applicants (Cont'd)

c. A customer or a previous customer, who filed for bankruptcy under the

Bankruptcy Code of 1978, as amended, and who applies for new service or a supersedure of service, will be required to reestablish credit by making the deposit shown in Schedule Cal.P.U.C. No. A2.1.7,B.3. or, if qualified, the customer may have their line equipped with Toll Restriction as described in Schedule Cal.P.U.C. No. A2.1.2. Description of Service in lieu of a deposit.

3. Limit of Credit for Toll Service

(T)

credit applicable to a particular account and the customer shall be advised in writing of any reduction in the amount of credit.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 56 U-1001-C Cancels 4th Revised Sheet 56

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd)

C. RESIDENCE AND BUSINESS CREDIT, BILLING AND COLLECTIONS SERVICE

4. Residence and Business Credit, Billing and Collections

a. Account Credit Classification1

Residence and business service accounts will be classified in one of the following account groups:

Customer Class

Criteria

R Above Average Risk

M Average Risk

L Below Average Risk

U Unknown

Applicants Known to AT&T

(T)

Level of risk and Customer Class assignment will be determined primarily based upon the demonstrated AT&T credit behavior of the

(T)

applicant for a similar class of service.

Applicants Unknown to AT&T

(T)

Applicants who have not had verifiable prior or concurrent residence telephone service with the Company will be assigned to Customer Class R,

(T) M, or L according to an external credit bureau score indicating the risk level of extending credit to the applicant. Applicants who have no

(T) verifiable credit history with the Company or an external credit bureau but provide positive identification will be assigned to Customer Class U.

NOTE 1: Account Credit Classification will not be available (implemented)

until April 1, 1996.

NOTE 2: A written explanation of any customer class determination or action

will be provided to a customer upon request.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 57 U-1001-C Cancels 7th Revised Sheet 57

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd) C. RESIDENCE AND BUSINESS CREDIT, BILLING AND COLLECTIONS SERVICE (Cont'd)

4. Residence and Business Credit, Billing and Collections (Cont'd)

b. For Residence Customers Classes M and L the date payment is due

(“Due-by-Date”) will normally be the next regular bill date. For Residence Customers Classes R and U, “Due-by-Date” will normally be 15 days from date of presentation. For Business Customers, Classes R, M, L and U, the “Due-by-Date” will normally be 15 days from date of presentation.

An account will be considered delinquent if the payment is not received by the Company by the “Due-by-Date” shown on the bill, except for

(T) residence and small business or individual accounts, the account will be considered delinquent if payment is not received within 22 days after presentation or by the Due-By-Date shown on the bill, whichever is later.

c. Where applicable, a temporary disconnection of service notice will be

sent to the customer if the account is delinquent.

d. Special bill and payment notice.

A special bill and payment notice for excess message toll usage may be submitted to customers with a written notice for payment within 7 days from the date of presentation. The Company may impose toll restriction if payment is not received by the Company within 7 days or an alternative payment arrangement has not been accepted by the Company.

(T)

Special bills may be rendered under the following conditions:

(1) Customer Class R & U

Residence

- when toll exceeds $100 in less than a full billing period

Business

- when toll exceeds $200 in less than a full billing period

(2) Customer Class M

Residence

- when toll exceeds $200 in less than a full billing period

Business

- when toll exceeds $400 in less than a full billing period

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 58 U-1001-C Cancels 6th Revised Sheet 58

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd) C. RESIDENCE AND BUSINESS CREDIT, BILLING AND COLLECTIONS SERVICE (Cont'd)

4. Residence and Business Credit, Billing and Collections (Cont'd) d. Special bill and payment notice. (Cont'd)

Special bills may be rendered under the following conditions: (Cont'd)

(3) Customer Class L

Residence

- when toll exceeds $300 in less than a full billing period

Business

- when toll exceeds $600 in less than a full billing period

(D)

Continued

Advice Letter No. 43352 Issued by Date Filed: March 17, 2014 Decision No. Eric Batongbacal Effective: March 17, 2014 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 8th Revised Sheet 58.1 U-1001-C Cancels 7th Revised Sheet 58.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.6 RULE NO. 6 - ESTABLISHMENT AND REESTABLISHMENT OF CREDIT (Cont'd) C. RESIDENCE AND BUSINESS CREDIT, BILLING AND COLLECTIONS SERVICE (Cont'd)

4. Residence and Business Credit, Billing and Collections (Cont'd) (D)

(D)

e. Collect Call Blocking/Restriction

(T)

Providers of various telecommunications services, including the Company, may restrict or block a subscriber’s ability to receive some collect calls based on the status of the subscriber’s account.

Continued

Advice Letter No. 43352 Issued by Date Filed: March 17, 2014 Decision No. Eric Batongbacal Effective: March 17, 2014 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 10th Revised Sheet 59 U-1001-C Cancels 9th Revised Sheet 59

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.7 RULE NO. 7 - ADVANCE PAYMENTS AND DEPOSITS

A. ADVANCE PAYMENTS

1. An applicant for business service or residence service may be required to

pay in advance of installation an advance payment for service and equipment ordered.

2. Existing business customers or residence service customers who apply for additional service or equipment, or changes in their existing service or equipment, may be required to make advance payments as described preceding.

3. For the following services, please see Advanced Payments and Deposits

requirements in the Guidebook, Part 2, Section 2, Rule No. 7:

OPT-E-MAN, Customized Switched Metro Ethernet (CSME) Service

, Centrex, Electronic Information Services, Inside Wire Repair Services, Integrated Pathway Service, Message Telecommunications Service, Operator and Directory Services, Pacific Bell/SBC Calling Services, Voice-Based Information Services, Remote LAN (Local Area Network) Service, Asynchronous Transfer Mode (ATM)Service and Frame Relay Service

For the following services, please see Payment Arrangements and Credit Allowances requirements in Schedule Cal.P.U.C. No. 175-T, Section 2.4:

NG 9-1-1 High Capacity Service

NOTE 1: Services in this paragraph are found in the AT&T California Guidebook. NOTE 2: Effective November 30, 2018, CSME Service is grandfathered. See AT&T

California Guidebook, Part 20, Section 6.

NOTE 3: Service in this paragraph is found in A21.4.

(N)

Continued

Advice Letter No. 48533 Issued by Date Filed: September 28, 2020 Decision No. 20-08-037 Fassil Fenikile Effective: September 28, 2020 Assistant Vice President Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 59.1 U-1001-C Cancels 2nd Revised Sheet 59.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.7 RULE NO. 7 - ADVANCE PAYMENTS AND DEPOSITS (Cont’d)

B. DEPOSITS

1. Collection of Deposits

The Company may, in order to safeguard its interests, require an applicant to make a suitable deposit to be held as a guarantee of the payment of charges. In addition, an existing customer may be required to make a deposit or to increase a deposit presently held.

2. Amounts of Deposits to Establish or Reestablish Credit

a. For Residence Service

The deposit amount may not exceed twice the estimated or typical monthly bill for recurring and usage charges. The Company may require an additional deposit for additional services it provides.

b. For Business Service

(1) To Establish Service

An amount equal to twice the estimated average monthly bill, but not less than $25.00. Advance payments may also be required.

(2) To Reestablish Credit

An amount equal to twice the current bill or twice the average monthly bill for the last three months, when available.

In lieu of paying a deposit to re-establish credit a customer may choose to have their line equipped with Toll Restriction as set forth in Schedule Cal.P.U.C. No. A2.1.2 Description of Service.

(D) (D)

Continued

Advice Letter No. 47232 Issued by Date Filed: March 14, 2018 Decision No. 18-03-004 Eric Batongbacal Effective: March 14, 2018 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 5th Revised Sheet 60 U-1001-C Cancels 4th Revised Sheet 60

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.7 RULE NO. 7 - ADVANCE PAYMENTS AND DEPOSITS (Cont'd) B. DEPOSITS (Cont'd)

2. Amounts of Deposits to Establish or Reestablish Credit (Cont’d)

c. Temporary Service, Speculative Projects and Risk Services.

(1) The amount of deposit required to establish - or reestablish credit is

an amount equal to the estimated billing for two months, or for the duration of the service if less than two months. This amount may be a cash deposit, a noncancelable letter of credit, or a combination of these, at the option of the Company.

(2) If, at any time after service is established, the deposit is less than

an estimated future two months billing, or the duration of the service if less than two months, based on billed and unbilled charges; the customer shall pay upon demand within seven days, an additional deposit equal to the estimated billing increase. The additional deposit may be a cash deposit, a noncancelable letter of credit, or a combination of these, at the option of the Company. If the additional deposit is not paid within seven days the service shall be temporarily discontinued without further notice.

(D)

Continued

Advice Letter No. 47232 Issued by Date Filed: March 14, 2018 Decision No. 18-03-004 Eric Batongbacal Effective: March 14, 2018 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 60.1 U-1001-C Cancels 2nd Revised Sheet 60.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.7 RULE NO. 7 - ADVANCE PAYMENTS AND DEPOSITS (Cont'd) B. DEPOSITS (Cont'd)

(D)

3. Interest on Deposits

a. The Company will compute simple interest on deposits at the rate of 7/12

per cent per month (7% per year) for each full month deposits are held, except as mentioned in b. following. Such interest will be paid at the time the deposit is returned, or on an annual basis if the deposit is held longer than twelve consecutive months.

b. No interest will be paid if deposit is held less than full month

increments.

4. Return of Deposits

a. The Company will refund the deposit in accordance with the following:

(1) Temporary Service

Deposits will be retained for the duration of the service. When service is permanently discontinued, the deposit will be applied to unpaid bills for any temporary service of the customer and the balance, if any, will be refunded.

(2) Speculative Projects and Risk Services

Deposits may be retained for the duration of the service. When service is permanently discontinued, the deposit will be applied to unpaid bills of the customer and the balance, if any, will be refunded.

Continued

Advice Letter No. 47232 Issued by Date Filed: March 14, 2018 Decision No. 18-03-004 Eric Batongbacal Effective: March 14, 2018 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 61 U-1001-C Cancels 3rd Revised Sheet 61

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.7 RULE NO. 7 - ADVANCE PAYMENTS AND DEPOSITS (Cont'd) B. DEPOSITS (Cont'd)

4. Return of Deposits (Cont'd)

b. Deposits collected as set forth in B.2.d preceding may be retained by

the Company for twelve (12) consecutive months and will be returned at

(T) the end of that period with interest. Upon discontinuance of telephone service, the Company will refund, with interest the customer's deposit

(T) or the balance in excess of unpaid bills for that service.

c. Other Service

(1) When an application for telephone service has been cancelled prior to

the establishment of service, the deposit will be applied to any charges applicable in accordance with the tariff and/or Guidebook schedules and the excess portion of the deposit will be returned, and the applicant will be so advised.

(N)

(T)

(2) When the customer's credit may be otherwise established in accordance

with Schedule Cal.P.U.C. No. A.2.1.6,B. and upon the customer's request for return of the deposit with interest.

(3) Upon discontinuance of telephone service, the Company will refund, with

(T)

interest the customer's deposit or the balance in excess of unpaid bills for that service and the customer will be so advised.

(4) After the customer has paid bills for telephone service for twelve

consecutive months without having had this service temporarily or permanently discontinued for nonpayment of bills, the Company will

(T)

refund the deposit with interest.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 62 U-1001-C Cancels 2nd Revised Sheet 62

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.8 RULE NO. 8 - NOTICES

Any notice the Company may give to a customer supplied with telephone service by the Company may be given orally, unless otherwise provided by these Rules or by a bill or other written notice properly deposited in any United States Post Office, postage prepaid, in a sealed envelope properly addressed to the customer, or the customer's authorized representative, or hand delivered to the customer or the customer's representative or to the current billing address.

Any notice from any customer to the Company may be given orally, unless otherwise provided by these Rules, to the Company by the customer, or any authorized representative, at the Company's local Business Office where service is rendered to the customer, or by written notice properly addressed and mailed to the Company.

For Remote LAN (Local Area Network) Service, Asynchronous Transfer Mode

(N)

(ATM) Service and Frame Relay Service, see AT&T Guidebook, Part 2, Section 2 – Rule No. 8.

(N)

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 3rd Revised Sheet 63 U-1001-C Cancels 2nd Revised Sheet 63

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS

For Asynchronous Transfer Mode (ATM)Service and Frame Relay Service, see AT&T Guidebook, Part 2, Section 2 – Rule No. 9.

(N)

A. CUSTOMER RESPONSIBILITY

A customer for service shall be responsible for the payment of all exchange, toll and other charges applicable to their service made in accordance with the Company's schedule of rates and regulations.

B. RENDERING OF BILLS

1. Flat Rate Exchange Service

Bills for flat rate exchange service may be rendered in advance and are payable in advance.

CUSTOMERS OF RECORD AND APPLICATIONS FOR MEASURED RATE EXCHANGE SERVICE ON FILE BEFORE JULY 1, 1984:

2. Measured Rate Exchange Service

a. Northern California Exchanges

(1) All Exchanges Except San Francisco and East Bay

Business and Residence Service (except foreign exchange local services):

Bills for measured rate exchange service, except charges for additional units, may be rendered in advance. Charges for additional units will be rendered in arrears.

Foreign Exchange Local Services:

Bills for measured rate exchange service will be rendered in arrears.

(2) San Francisco and East Bay Exchanges

Bills for measured rate exchange service will be rendered in arrears.

Continued

Advice Letter No. 40039 Issued by Date Filed: December 1, 2011 Decision No. Eric Batongbacal Effective: December 1, 2011 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 1st Revised Sheet 64 U-1001-C Cancels Original Sheet 64

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS (Cont'd) B. RENDERING OF BILLS (Cont'd)

APPLICATIONS FOR MEASURED RATE EXCHANGE SERVICE ON AND AFTER JULY 1, 1984:

2. Measured Rate Exchange Service

a. Northern California Exchanges

(1) All Exchanges

Business and Residence Service (except foreign exchange local services).

Bills for measured rate exchange service, except charges for additional units, may be rendered in advance. Charges for additional units will be rendered in arrears.

Foreign Exchange Local Services:

Bills for measured rate exchange service will be rendered in arrears.

b. Southern California Exchanges

(1) Business Service except Business Extended Service

Bills for measured rate exchange service, except business extended service, will be rendered in arrears.

(2) Business Extended Service

Bills for measured rate extended service, except charges for additional units, may be rendered in advance. Charges for additional units will be rendered in arrears.

(3) Residence Service

Bills for measured rate exchange service, except charges for additional units, may be rendered in advance. Charges for additional units will be rendered in arrears.

Continued

Advice Letter No. 14889 Issued by Date Filed: March 4, 1985 Decision No. Eric Batongbacal Effective: April 18, 1985 Executive Director Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 7th Revised Sheet 65 U-1001-C Cancels 6th Revised Sheet 65

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS (Cont'd) B. RENDERING OF BILLS (Cont'd)

3. Customer-Owned Pay Telephone Service

Bills for COPT exchange service will be rendered in advance. Bills for messages will be rendered in arrears.

4. Toll Service

a. Toll Service in Conjunction with Flat Rate and Measured Rate Service.

Bills for toll service will be rendered in arrears and, in general, will be presented with the bills for exchange service.

5. Special Bills

The Company may render a special toll bill or other special bill

(T) where it appears necessary or advisable that may be separate from and more frequent than the bill for exchange service.

6. Electronic Bill

Customers have the option of receiving their telephone bill electronically. The bill will include the bill face (front and back), mandated messages and bill inserts, summary of current charges and section or service total information. It will also include call detail and adds and changes detail options.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 6th Revised Sheet 65.1 U-1001-C Cancels 5th Revised Sheet 65.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS (Cont'd) B. RENDERING OF BILLS (Cont’d)

7. Form of Bill

Customers may receive a paper copy of their bill at no charge

. Customers have the option of receiving their bills electronically, on disk or magnetic tape as shown in 6. Electronic Bill, preceding and Guidebook, Part 8, Section 8

(T) (T)

8. Rate Changes

Rate changes to individual products or services occur on the day during a customer’s billing period that a new rate becomes effective

. Rate changes for packages occur on the first day of a customer’s billing period after a new rate becomes effective. Packages are comprised of two or more individual tariffed and/or detariffed products or services.

(D) (N)

C. BILLING PERIOD

Bills for exchange and toll service will be rendered and coin boxes opened as nearly as possible at regular intervals. Except where the period specified in the rate schedule or Guidebook differs, the normal

(N) billing period will be one month. Where it appears necessary or advisable, however, bills may be rendered more frequently.

NOTE 1: Customers subscribing to services identified in Guidebook, Part 8,

Section 8, may choose to discontinue receipt of their paper bill or

(T)

paper bill detail under the regulations shown therein.

NOTE 2: For reprints of paper bills already rendered, see Guidebook, Part 8,

Section 8 - Duplicate Bill Charge.

(T)

NOTE 3: California Public Utilities Commission General Order 96-A, Section

IV.B defines the “effective” date as the date on which the rates, charges, rules, and classifications stated in a utility’s tariff sheets first become effective.

Continued

Advice Letter No. 33423 Issued by Date Filed: August 29, 2008 Decision No. Eric Batongbacal Effective: July 15, 2009 Executive Director Resolution No. T-17203

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 18th Revised Sheet 66 U-1001-C Cancels 17th Revised Sheet 66

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS (Cont'd)

D. PAYMENT OF BILLS

Bills are due and payable on date of presentation, including closing bills, special bills, bills rendered on vacation of premises or bills rendered to persons discontinuing exchange service.

Payment of bills for telephone service shall be made by mail or at an authorized payment location of the Company. Regular business hours at the Company’s payment processing centers, which receives mailed payments, are Monday through Friday, 9:00 a.m. to 4:00 p.m. (Central Time). Payments received by the Company after regular business hours will be credited to the customer's account as of the following business day. Electronic and credit card payments are processed out of the Company’s corporate datacenters in St. Louis, MO and Dallas, TX and are processed until 4:00 p.m. daily (Central Time). Payments received after 4:00 p.m. (Central Time) are credited the following business day.

(T)

All charges for exchange and toll services are payable only in lawful

(T) money of the United States, by checks drawn or payable from United States banks or checks preprinted in U.S. dollars from Canadian Banks, authorized credit cards, debit cards, authorized Gift Certificates, or AT&T accepted digital cryptocurrencies

that are converted to and posted to AT&T accounts

in U.S. dollars.

(T)

(N)

Customers who choose to use cryptocurrency authorized by AT&T where that option appears as a payment option to pay AT&T billed service charges on their myAT&T (online) account, must accept user terms for the service, including any fees or charges associated with the cryptocurrency.

(N)

A Returned Check Charge, as set forth in Guidebook, Part 3, Section 1. is applicable to each check, which is dishonored for any reason when used as a payment, deposit or advance payment.

NOTE 1: Cryptocurrency generally refers to a digital representation of value that functions as an electronic medium of exchange, a unit of account,

(N)

or stored value that has an equivalent value in U.S. currency and that

can be used to pay for goods and services, but does not have legal tender status in the U.S.

NOTE 2: Credits and debits posted to AT&T accounts will be in U.S. Dollars. Automatic payment option is not available with cryptocurrencies.

(N)

Material omitted now on Sheet 66.1

Continued

Advice Letter No. 47876 Issued by Date Filed: May 23, 2019 Decision No. Peter Hayes Effective: May 23, 2019 Assistant Vice President Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California 4th Revised Sheet 66.1 U-1001-C Cancels 3rd Revised Sheet 66.1

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS (Cont'd)

D. PAYMENT OF BILLS (Cont'd)

Late payment Charge - Also see Definition of Terms as shown in Schedule

(L) Cal.P.U.C. No. A2.1.1.

A Late Payment Charge as set forth in the Guidebook, Part 3, Section 1. is applicable if payment is not received at the Company or one of its authorized payment locations by the date shown in the bottom portion of the bill in the “LATE: After” section. The late payment charge date will not be less than twenty-two (22) days from the date the bill is mailed by the Company. When a customer claims that the late payment charge date was less than twenty-two (22) days from the date of mailing, the Company will research and determine the actual date of mailing from its internal records. If the late payment date printed on the bill is less than twenty-two (22) days from the date of mailing, the customer will be allowed at least twenty-two (22) days from the date of actual mailing in which to make payment before a late payment charge is imposed.

NOTE 1: If a late payment charge appears on a customer's bill even though the

payment was received by the Company or an authorized payment location prior to or on the late payment date, the charge will be reversed and a credit will appear on the customer's next bill. This provision may be applicable to payments that are received but cannot be processed in a timely manner due to the lack of customer information being submitted with the payment.

(L)

(L) Material formerly on Sheet 66.

Material omitted now on Sheet 66.2

Continued

Advice Letter No. 47876 Issued by Date Filed: May 23, 2019 Decision No. Peter Hayes Effective: May 23, 2019 Assistant Vice President Resolution No.

AT&T California SCHEDULE CAL.P.U.C. NO. A2 San Francisco, California Original Sheet 66.2 U-1001-C

NETWORK AND EXCHANGE SERVICES

A2. GENERAL REGULATIONS

2.1 RULES (Cont'd)

2.1.9 RULE NO. 9 - RENDERING AND PAYMENT OF BILLS (Cont'd)

D. PAYMENT OF BILLS (Cont'd)

(L)

Upon notification of disputed charges on the bill, the Company will temporarily suspend the application of the late payment charge to the disputed portions of the bill that are unpaid. If the Company resolves the billing dispute in favor of the customer, no late payment charge will apply to the disputed amount. If the Company resolves the billing dispute in favor of the Company and payment of the disputed amount has been withheld, the Company will notify the customer and payment of the disputed amount is due by the due date of the next rendered bill. Failure to pay the disputed amount will result in a late payment charge being assessed as set forth in this tariff.

In the event the Company determines that the customer’s billing claim was made in bad faith, the Company reserves the right to reinstate any appropriate late payment charge from the original late payment charge date.

Except as otherwise provided, service connection, in place connection, installation and nonrecurring charges are payable at the time application for the particular service and equipment is made. Charges for moves and changes are billed upon completion of the work. See Advance Payments in Schedule Cal.P.U.C. No. A2.1.7.

Deposits for the establishment or reestablishment of service are payable before service is installed or restored. A deposit may be collected from an existing customer. See Deposits in Schedule Cal.P.U.C. No. A2.1.7.

(L)

(L) Material formerly appeared on Sheet 66.1.

Continued

Advice Letter No. 47876 Issued by Date Filed: May 23, 2019 Decision No. Peter Hayes Effective: May 23, 2019 Assistant Vice President Resolution No.

AT&T U-1001-C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual