AT&T Telephone Adapter User Manual

IMPORTANT: PLEASE

READ AND FOLLOW

THESE INSTRUCTIONS

STEP BY STEP

Telephone Adapter Install Guide

WELCOME TO

AT&T

CALLVANTAGE

This guide will enable you to install the equipment needed to use your AT&T CallVantageSM Service.

SERVICE

AT&T does not represent or warrant that installation by you or a third party chosen by you will enable you to successfully access or use this service, nor that any such installation will not cause damage or modiﬁcations to, or loss of, any of your software, hardware, ﬁles, data, or peripherals. AT&T and our employees, agents, contractors, and representatives will have no liability whatsoever for any damages or service problems (including telephone service) resulting from your, or a third party’s, failure to properly install, access, or use the equipment, software or services.

For instructions on how to use AT&T CallVantage Service features once set up is complete, refer to the Desk/Reference Guide also included in the kit, or download a complete guide to features at www.callvantage.att.com (click User Guide).

CONTENTS

Check Your Package Contents 2

Telephone Adapter Front and Back Illustration 3

Step 1: Gather Information 5

Step 2: Shut off All Equipment 6

Step 3: Connect Equipment 8

Step 4: Turn on Equipment in Order 10

Step 5: Verify Your Connection 12

Step 6: Activate your Telephone Adapter 16

Appendix A: Conﬁguration for Static IP 18

Appendix B: Activating a Replacement TA 19

Appendix C: Troubleshooting 20

Appendix D: Warranty Information 27

Appendix E: Glossary 28

Technical Support 29

CHECK YOUR PACKAGE CONTENTS

D-Link Telephone Adapter

This will be referred to as the TA from this point forward.

12V 1A DC Power Adapter

Using a power supply with a different voltage rating will damage and void the warranty of this product.

Telephone Cord (Grey) You can use this to connect your telephone to the TA.

Ethernet Cable (Blue) You can use this to connect your TA to your computer or router.

Rubber Feet

You can use these on the bottom of your TA.

TELEPHONE ADAPTER FRONT AND BACK ILLUSTRATION

1 Power LED

A solid green light indicates that the unit is powered correctly.

2 Status LED

The red status light will blink until the TA has been activated. Once the

TA has been successfully connected with the AT&T CallVantageSM Service, it will light solid green.

The Status light will also turn a blinking amber color while downloading the TA conﬁguration ﬁle or ﬁrmware updates. IMPORTANT: DO NOT power off your TA if the Status LED light is amber.

3 WAN LED

A solid green light indicates connection on the WAN port. This LED blinks during data transmission. This light will blink while downloading a conﬁguration ﬁle.

4 Ethernet LEDs

10M / 100M

A solid green indicates a 100 Mb connection. When this light is off but the Link/Activity light is green you have a 10 Mb connection.

Link / Activity

Blinks during data transmission. Off indicates no connection.

5 Phone LED

PSTN/VoIP

This light is inactive with the PSTN/VoIP switch in the default “VoIP” setting.

Hook / Ring

A solid green light indicates that the phone is off hook. When the light is off this indicates that your phone is on hook.

6 Receptor for Power Adapter.

7 PSTN/VoIP Switch

By default, the switch is set to VoIP.

8 Reset Button

Pressing this button restores the TA to its original factory default settings. Note: To reset the TA, hold the reset button down WHILE you power up the box, then continue to HOLD the reset button.

9876

1110

9 WAN Port

This port is for the connection of an Ethernet cable to the cable or DSL modem.

10 Ethernet Port

This port is for the connection of an Ethernet cable to your computer.

11 Phone Port

This port is for the connection for an RJ-11 telephone cord to a phone.

IMPORTANT

Follow the instructions in this guide step by step and in the exact order presented.

Prior to proceeding:

– Read through this guide thoroughly.

– Make sure you have a cable or DSL Internet connection

(not dial-up or satellite).

– Make sure your cable/DSL Internet connection is working

(i.e. you can browse to a known website like www.att.com)

If your cable/DSL Internet connection is not working, you must contact your cable/DSL service provider to resolve the issue prior to installing your TA.

GATHER

INFORMATION

A Note whether you have a single computer

connected directly to your cable/DSL modem, or one or more computers connected through a home router.

Follow the instructions under this icon if you have a single computer connected directly to your cable/DSL modem.

Follow the instructions under this icon if you have one or more computers connected through a home router.

For Static IP, see Appendix A ,page 18.

To activate a replacement TA, see Appendix B, page 19.

For integrated modem/home routers, see Troubleshooting, page 25.

B Make sure you have the following information

before you start your TA installation:

For all users

AT&T CallVantage Service

User ID

Your 10-digit AT&T CallVantage Service number (provided in your order conﬁrmation e-mail)

If you have DSL

DSL Provider (PPPoE)

username

You must get this from your DSL provider

If you have a home router

Home router user manual

The user manual you received along with your home router. Many manufacturers let you download this from their website.

AT&T CallVantage Service

password

You selected this when you ordered the service; if you forgot it, go to www.callvantage.att.com and click “Forgot your password?”

DSL Provider (PPPoE)

password

You must get this from your DSL provider

C Proceed to Step 2.

ETHERNET

PORT

POWER

OFF

Cable/DSL Jack

Personal ComputerCable/DSL

Modem

SHUT OFF ALL

EQUIPMENT

FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM

IMPORTANT! Shut down and unplug each

device separately (i.e. don’t simply shut off your powerstrip.)

A Shut down your computer. If your cable/

DSL modem has a power switch, turn it off.

B Unplug your cable/DSL modem from its power

outlet. (You should perform this step even if you set its power switch to off.)

C Leave your modem powered down for at least

5 minutes.

D Proceed to Step 3, page 8.

ETHERNET

PORT

POWER

OFF

ETHERNET

PORT

OFF

WAN/

UPLOAD

PORTS

ETHERNET

PORT

HER

POWER

OFF OFF

Cable/DSL Jack

Personal ComputerCable/DSL

Modem

Cable/DSL Jack

Personal Computer(s)RouterCable/DSL

Modem

FOR ONE OR MORE COMPUTERS CONNECTED THROUGH HOME ROUTER

IMPORTANT! Shut down and unplug each

device separately (i.e. don’t simply shut off your powerstrip.)

A Shut down all computers connected to your

home router (including those connected wirelessly). If your cable/DSL modem and home router have power switches, turn them off.

B Unplug your cable/DSL modem and home router

from their power outlets. (You should perform this step even if you set their power switches to off.)

C Leave your modem powered down for at least

5 minutes.

D Proceed to Step 3 (for one or more computers

connected via home rounter), page 9.

RESET

CONSOLEPSTN

VoIP

WAN ETHERNET

12V 1A

2 1 LINE

ETHERNET

PORT

HER

POWER

OFF OFF

Cable/DSL Jack

Telephone Adapter Personal ComputerTelephoneCable/DSL

Modem

( US E E X IS T I N G C A B L E )

( US E N E W C A BL E )

Telephone Cord

CONNECT

EQUIPMENT

FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM

NOTE The connection between the cable/DSL modem and the cable/DSL jack should remain unchanged.

IMPORTANT! Your existing Ethernet cable should

be between your cable/DSL modem and your TA. This will ensure any special cabling you received from your Internet Service Provider is between your modem and your TA.

A Set up your cabling as shown in the diagram above.

B Make sure the PSTN/VoIP switch on the back of the TA is set to “VoIP.”

C Proceed to Step 4, page 10.

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