AT&T System 85 User Manual

AT&T

555-104-730

Issue 1

June 1989

DEFINITY

Communications

System Generic 2

and System 85

Attendant Console User’s Guide

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Remote Access Feature Security Considerations

AT&T has designed the Remote Access Feature incorporated in this produce that, when properly administered by the customer, will enable the customer to minimize the ability of unauthorized persons to gain access to the network. It is the customer’s responsibility to take the appropriate steps to properly implement the features, evaluate and administer the various restriction levels, protect access codes, and distribute them only to individuals who have been advised of the sensitive nature of the access information. handling of access codes.

In rare instances, unauthorized individuals make connections to the telecommunications network through use of remote access features. cannot be responsible for such changes, and will not make any allowance or give any credit for charges that result from unauthorized access.

In such event, applicable tariffs require that the customer pay all network charges for traffic. AT&T

Each authorized user should be instructed concerning the proper use and

FCC Warning

This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause interference to radio communications. the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference, in which case the expense will be required to take whatever measures may be required to correct the interference.

It has been tested and found to comply with

user at his/her own

Trademarks

DEFINITY is a trademark of AT&T. In this document, DEFINITY Communications System abbreviated to DEFINITY Generic 2 or Generic 2. Other trademarked terms may They are marked on first usage.

appear in this document as well.

Generic 2 is often

Ordering Information

The ordering number for this document is 555-104-730. To order this document, Center at 1-800-432-6600 (in Canada, 1-800-255-1242). For more information about AT&T documents, refer to the Business Communications Systems Publications Catalog (555-000-010).

call AT&T Customer Information

Comments

To comment on this document, return the enclosed comment card or call the AT&T Documentation Management

Organization hotline at 1-800-334-0404 (in North Carolina, 919-727-3167).

Prepared by The AT&T Documentation Management Organization Winston-Salem, North Carolina

Contents

CHAPTER 1.

General

Use of This

Organization of This Guide

INTRODUCTION

Guide

CHAPTER 2. DESCRIPTION

Terms You Need To Know Tones Attendant Attendant

Console Console Functional Areas

CHAPTER 3. FACTORY-PROVIDED SPECIAL FEATURES CHAPTER 4. OPERATING PROCEDURES

Incoming Calls Outgoing Calls Attendant-Originated Calls

Operation of Features

1-1 1-1 1-1 1-1

2-1

2-1 2-1 2-2 2-6

3-1 4-1

4-1 4-14 4-17

4-22

Centralized Attendant Service (CAS) System Status Indicators at the Main Location System Status Indicators (SSI) at the Branch Locations Power Failure

CHAPTER 5. REFERENCE CONSOLE

Legend

ILLUSTRATION AND LEGEND

CHAPTER 6. LIST OF DIAL CODES . CHAPTER 7. REFERENCES

4-73 4-75 4-85 4-87

5-1 5-2

6-1 7-1

-i-

CHAPTER 8. TROUBLESHOOTING PROCEDURES FOR VOICE TERMINALS

Simple Failures Testing Alarms

Maintenance Features

System Parameters

8-1 8-1 8-1 8-6

8-7 8-11

CHAPTER 9. GLOSSARY

CHAPTER 10. INDEX

Figure 2-1. Figure 2-2.

Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 4-1. Figure 4-2. Figure 4-3.

Basic Console Direct Extension Selection (DXS) With Busy Lamp Field (BLF)

Console Trunk Group Select Area Touch-Tone Dialing and Loop Button and Lamp Area Attendant Control Area

Direct Extension Selection (DXS) With Busy Lamp Field (BLF) System Status Indicators Used at a Main Location Backup Telephone/Voice Terminal With Handset/Headset System Status Indicators Used at a Branch Location

Figures

9-1 10-1

2-4

2-5 2-7 2-9 2-11 2-14 4-76 4-78 4-86

-ii-

CHAPTER 1. INTRODUCTION

General

This guide on the operation of DEFINITY™ Communications System Generic 2 and System

85 consoles equipped with Direct Extension Selection (DXS) and Busy Lamp Field (BLF). is intended for use by console attendants who have completed training.

Use of This Guide

To make the best use of organization. The operating

step-by-step, and to tell you

This guide will answer most more information than this guide contains, ask your System Manager for help.

this guide, you must become familiar with its contents and procedures are written to “walk you through” each procedure, what the various system responses are.

of the questions on the use of the console. If you should need

Organization of This Guide

The rest of this guide is divided into nine chapters:

◆ DESCRIPTION — This chapter defines certain terms associated with the console,

and describes the tones that you will hear while operating the console. For easy reference, the terms and tones are listed alphabetically. This chapter also describes and illustrates both the basic console and the DXS/BLF console.

◆

FACTORY-PROVIDED SPECIAL FEATURES factory-provided special features.

◆

OPERATING PROCEDURES using the console. Instructions are provided for the DXS/BLF console only. No instructions are provided for the basic console. The instructions for the most common procedures, such as handling incoming or outgoing calls, or handling calls you originate at the console, are located in the front of this chapter. The procedures for using specific features of the system follow and are arranged alphabetically by feature name. The last part of the chapter gives instructions for Centralized Attendant Service (CAS). (The Table of Contents gives the exact location for each set of instructions.)

— This chapter contains step-by-step instructions for

— This chapter provides information on

REFERENCE CONSOLE ILLUSTRATION AND LEGEND — This detailed illustration

◆

and accompanying legend identify the attendant console.

1-1

CHAPTER 1. INTRODUCTION

◆

LIST OF DIAL CODES

◆

REFERENCES

◆

TROUBLESHOOTING PROCEDURES isolating, diagnosing, and correcting console troubles before calling for outside help. It is intended for voice terminal and console users, and the System Manager. In general, the troubles covered are simple and limited to small equipment areas. Understanding the information in this chapter requires no specialized maintenance knowledge beyond what a System Manager is expected to have. Most of the procedures can be done at the users station. . The troubles that cause alarms are beyond the scope of this chapter. maintenance technicians at remote locations or on site. The information in this chapter is divided into the following parts:

— This chapter provides instructions for

Alarm troubles are the responsibility of trained

Simple failures—

2. Testing—How to test lamps and ringing

3. Alarms—How to interpret alarm lamps

4. Maintenance features—How to troubleshoot using special features

System parameters— System Management Terminal (SMT) (System 85) or the DEFINITY

Manager™ II (Generic 2).

◆ GLOSSARY

◆ INDEX.

How to troubleshoot simple voice terminal failures

How to monitor the system parameters using the

1-2

CHAPTER 2. DESCRIPTION

CHAPTER

2. DESCRIPTION

Terms You Need To Know

Certain terms used in this guide have meanings unique to DEFINITY Generic 2 and System 85 console operation.

Audible Ring— The ring you hear at the console when an incoming call has been connected to an idle loop and the call is waiting to be answered.

Extension Number— The number assigned to a voice terminal within the system. Feature— A specifically defined function or service provided by the system. Loop— An appearance button on the console.

answer or originate calls. A loop gets you “into the system.” Console— A voice terminal equipped with several appearance buttons for the same extension

number. This terminal allows the user to handle more than one call, on that extension number, at the same time.

Queue— An ordered sequence of calls waiting to be processed.

Trunk Group—

Telecommunications channels assigned as a group for certain functions.

For your convenience, these terms are defined here.

An idle loop button must be depressed to

Tones

You will hear the following tones when you are operating the console:

ATTENDANT RELEASE LOOP (ARL) TIMED-REMINDER TONE

A high-pitched tone, on for about 1/3 second and off for about 1 second—an ARL call has been held off the console for longer than the timed interval established for your system.

RINGBACK TONE

A low-pitched tone repeated 15 times a minute— signal you hear when the telephone you have dialed is ringing.

AUTOMATIC ROUTE SELECTION (ARS) WARNING TONE

A short burst of tone—the call is being completed on a toll trunk.

the electronic version of the conventional

2-1

CHAPTER 2. DESCRIPTION

BUSY TONE

A low-pitched tone repeated 60 times a minute

CALL WAITING TONE

An on-off, high-pitched tone—the number of incoming calls waiting equals or exceeds the limit set for the attendant console.

CONFIRMATION TONE

Three short bursts of tone—the action you took to activate or cancel a feature has been accepted by the system.

DIAL TONE

A continuous steady tone—you may begin dialing or may activate a feature.

INTERCEPT TONE

An alternating high and low tone—either a dialing error or a denial of the service requested.

RECALL DIAL TONE

Three short bursts of tone followed by dial tone accepted and you may begin dialing.

—the extension number you dialed is in use.

—the feature you requested has been

REORDER TONE

A fast busy tone repeated 120 times a minute—

TIMED REMINDER TONE

A high-pitched tone, on for about 1/3 second and off for about 1 second—a call has been on hold at the console for 30 seconds or an Attendant Release Loop (ARL) call has been held on the console for longer than a preestablished interval.

all trunks or other facilities are busy.

Attendant Console

The attendant console is an electronic device used to handle incoming and outgoing calls. You can also use the console to manage your communications network. Any one system can support up to 40 attendant consoles.

2-2

CHAPTER 2. DESCRIPTION

The attendant console is available in two models:

◆

Basic console

◆

Direct Extension Selection (DXS) With Busy Lamp Field (BLF) console.

The models are identical except for the DXS/BLF option.

Basic Console

The basic console (Figure 2-1) is designed for “switched loop” operation; that is, the calls are put in a queue and automatically switched to the first available idle loop. The basic console includes the following:

◆

Two handset/headset jacks—

Located on the right and left sides of the console. To move the handset cradle from one side to the other, unscrew the knurled knob, and move the cradle to the opposite side. When the handset or headset is disconnected, power is removed from the console, taking it out of service. If a continuous audible tone occurs when the handset or headset is connected, operate the TEST switch located in front of the console to turn off the tone.

◆

Touch-tone dial

◆

6 loop buttons and 30 BUSY, RING, and ANS

status lights (five for each loop)— HOLD, ATND (attendant),

(answer). The loop buttons are used to process or originate

calls.

◆

24 trunk group select

buttons (and indicator lights)—Customer-designated buttons

that provide direct trunk access by pressing a button.

◆

Test-reminder tone switch—Used to test console lights and to turn off audible signals.

◆

Volume control wheel—Adjusts the level of audible signals on the console.

◆

Receive level control wheel—Adjusts the volume in the earpiece as an aid for hearing-impaired attendants.

◆

Storage area—Contains a plastic card for you to write codes or other reference information that might be needed quickly.

You can complete calls to extension numbers on the basic console by pressing an idle loop button, pressing

[START] and dialing the extension number.

2-3

CHAPTER 2. DESCRIPTION

Figure 2-1. Basic Console

DXS/BLFConsole

The DXS/BLF console (Figure 2-2) is identical to the basic console except for the DXS/BLF option and the hundreds group select buttons.

You can complete calls to extension numbers on the DXS/BLF console by pressing the appropriate hundreds group select button, an idle loop button, and the desired DXS button.

2-4

CHAPTER 2. DESCRIPTION

Figure 2-2.

Direct Extension Selection (DXS) With Busy Lamp Field (BLF) Console

2-5

CHAPTER 2. DESCRIPTION

Attendant Console Functional Areas

Both console models have three identical functional areas:

◆ Trunk group select area

◆ Touch-tone dial and loop button and light area

◆ Attendant control area.

Trunk Group Select Area

This area (Figure 2-3) contains 24 trunk group buttons and associated lights. A trunk group may be assigned to each button. Twelve trunk group buttons have control, warning, and busy lights; the other 12 have only busy lights. These lights indicate the status of each trunk group assigned. The functions of the buttons and lights are as follows:

◆

Direct group select buttons—

Provide a way to directly select an outgoing trunk group

for an outgoing call. The buttons are labeled to indicate the assigned trunk group.

◆

BUSY lights—

◆ CONT (control) lights—

Indicate that all the trunks in a trunk group are busy.

Indicate that a feature has been activated to control a trunk

group. WARN (warning) lights—indicate that a preestablished number of trunks are busy in

◆

the associated trunk group.

2-6

CHAPTER 2. DESCRIPTION

Figure 2-3.

Trunk Group Select Area

2-7

CHAPTER 2. DESCRIPTION

Touch-Tone Dial and Loop Button and Lamp Area

This area (Figure 2-4) contains a touch-tone dial, 6 loop buttons, and 5 status lights associated with each of the loop buttons. The loop buttons are numbered 1 through 6 (from left to right). Incoming calls are switched to loop button number 1, if it is idle. Otherwise, calls are switched sequentially to loop button numbers 2 through 6.

Incoming calls, including calls in queue, are uniformly distributed to all of the active consoles.

The functions of the loop buttons and associated lights are as follows:

Loop button—

◆

HOLD light (when lighted steadily)—A call on the associated loop is on hold. When

◆

Processes or originates calls.

flashing, it reminds you that a call has been held for at least 30 seconds. ATND (attendant) light (when lighted steadily)—You are busy on the loop. When

◆

flashing, it indicates that an incoming call is on the loop waiting to be answered.

BUSY light (when on)—The called number is busy, or that you have placed a call to a

◆

busy extension with call waiting assigned. When flashing, it indicates that the caller

has been waiting for at least 30 seconds.

RING light (when on)—The called number is being rung. When flashing, it indicates a

◆

timed reminder on a call waiting call or an attendant recall. ANS (answer) light (when on)—A called party has answered or a trunk has been

◆

connected. When flashing, it indicates a recall from a 2-party connection.

The following four lights are not associated with specific loop buttons:

ALM (alarm) light (when on)—A trouble condition has been detected in the switch.

◆

ACK (acknowledge) light (when on)—A trouble condition exists and has been

◆

acknowledged by a maintenance center.

When flashing, it indicates a trouble

condition that has not been acknowledged. The attendant should report the trouble.

2-8

CHAPTER 2. DESCRIPTION

Figure 2-4.

Touch-Tone Dialing and Loop Button and Lamp Area

2-9

CHAPTER 2. DESCRIPTION

◆

CW (calls waiting) light (when on)—One or more calls are waiting to be switched to an idle loop on the console. When flashing, it indicates that the number of calls waiting equals or exceeds the established limit set for the console.

◆

PR (priority) light (when on)—A call from another attendant is waiting or an Automatic Circuit Assurance (ACA) referral call is waiting.

Attendant Control Area

This area (Figure 2-5) contains buttons, lights, and an 8-character alphanumeric display. The buttons are used to process calls and activate features. Each light indicates the status of its associated button.

Three of the buttons (START, ANSWER, and RELEASE) are always assigned as shown in Figure 2-5. The CANCL (cancel) and HOLD buttons are usually assigned to the two buttons without lights. The AD OFF, PBSY, CLASS, UNA, VERFY, CANCL, and TERM ID buttons are assigned to the locations shown in Figure 2-5. The remaining buttons and their locations are customer designated.

The alphanumeric display provides call identification and class-of-service (COS) information.

Buttons and Lamps

A description of the functions of the various buttons and the PA (position available) light follows:

◆

AD OFF (audible off)—Controls the console audible signal.

◆

PAGE ALL— Provides access to loudspeaker paging equipment in all zones.

◆

MCT EMERG— Activates the malicious call trace feature.

◆

MCT CONT— Traces a malicious call.

◆

UNA (unattended)—Places the console in the unattended console service mode. Calls are then routed to telephones/voice terminals designated for answering incoming calls.

◆

PBSY (position busy)—Places the console in a busy mode so incoming calls cannot be received. You can, however, originate calls.

◆

CLASS— Shows the COS of an incoming call (from an extension number) on the alphanumeric display.

2-10

CHAPTER 2. DESCRIPTION

Figure 2-5.

Attendant Control Area

2-11

CHAPTER 2. DESCRIPTION

TRK ID (trunk identification)—Identifies a specific trunk used on an incoming or

◆

outgoing call. Also used to identify a faulty trunk.

AFRL (alternate facilities restriction level)—Activates alternate FRL.

◆

PLAN— Displays or changes the plan for ARS.

◆

RLT (release link trunk)—Releases the Centralized Attendant Service (CAS) position

◆

from a RLT.

VERFY (verify)—Allows you to check a busy line. To safeguard their privacy,

◆

telephone/voice terminal users will hear a tone before you can check the line.

CANCL (cancel)—Releases a called extension number or trunk. Also, used to

◆

silence a tone or deactivate a feature.

◆

SPLIT— Temporarily separates a caller from the connection. SELCT— Selects the hundreds group (first two digits of an extension number) when

◆

extended DXS is used to call an extension user.

DISP— Displays the last selected hundreds group in the alphanumeric display when

◆

extended DXS is used to call an extension number.

◆

TERM ID (terminal identification)—Shows the called extension number on the alphanumeric display when a timed-reminder call is returned to the console. Used only when the attendant release loop feature is active.

◆

HOLD— Puts a call on hold.

◆

START— Obtains dial tone.

◆

ANSWER— Automatically connects an incoming call to the console.

◆

RELEASE— Releases the console from a call, readying it for the next call.

◆

PA (position available) light (when on)—The console is available for calls.

2-12

CHAPTER 2. DESCRIPTION

Alphanumeric Display

The alphanumeric display shows up to eight letters or numbers to identify the following types of calls or COS.

Incoming Call Identification (lCl)— Up to 63 different displays show the type of call, as

in the following examples:

◆

INC (Incoming)—incoming call from a trunk group.

◆

ATND (Attendant)-intercepted incoming call that has been routed to the console.

◆

RCL (Recall)—A recall by a system user.

◆

WATS (Wide Area Telecommunications Service)—Incoming call from a WATS trunk group.

◆

ACTG (Attendant Control of Trunk Group)—Incoming call intercepted by you because you have activated control of trunk groups.

◆

CONF (Conference)—A recall by a conferee active on a conference.

◆

TIME—incoming call that has exceeded a preestablished time limit. Your System Administrator can designate other letters or numbers, if desired, for this type of call.

Calling Number Display—Shows the extension number of the calling party.

COS Display—Shows the COS of the calling extension number. Some examples meanings are:

◆

NON-Unrestricted terminal.

◆

TOLL—Toll-restricted terminal.

◆

REST (Restricted)—Outward-restricted terminal.

◆

FULL— Fully restricted terminal.

◆

1 - 63—Number displayed denotes COS. Consult records to determine

privileges.

CAS Display—Displays up to 40 branch location codes. The customer selects

codes.

and

users

these

Direct Extension Selection (DXS) With Busy Lamp Field (BLF)

This area (Figure 2-6) contains the hundreds group select buttons, the DXS buttons, and the BLF.

2-13

CHAPTER 2. DESCRIPTION

2-14

Figure 2-6.

Direct Extension Selection (DXS) With Busy Lamp Field (BLF)

CHAPTER 2. DESCRIPTION

A 4-digit extension number contains two pairs of numbers, a hundreds pair and a tens and unit pair. For example, the extension number 4321 contains a 43 hundreds pair and a 21 tens and unit pair.

The 18 group select buttons on the console are labeled with up to 18 different hundreds pairs. if the system has more than 1800 different hundreds pairs (1800 lines), refer to the operational procedure entitled

“Extended Direct Extension Selection (DXS)" that is listed

under the feature “Attendant DXS With BLF” for step-by-step instructions on how to call

extension numbers by pressing DXS buttons. The 100 buttons in the DXS/BLF are labeled 00 to 99. To determine the idle/busy status of extension 1121, press the group select button labeled

11xx. Then, look at the light to the left of the DXS button labeled 21. If the light is dark, the

extension is idle. Now, you can extend or complete a call to extension number 1121.

If the BLF is lighted and extension number 1121 is assigned to a multi-appearance voice terminal, you can still forward the call by pressing the appropriate DXS button. Extension number 1121, in this case, may be active, but another call appearance of extension number

1121 may be idle. The DXS buttons and the BLF are inoperative in a Distributed Communication System (DCS)

except when the attendant originates or extends calls within the local system.

RECORDING CALL INFORMATION

If the Call Detail Recording and Reporting (CDRR) feature or the Station Message Detail Recording (SMDR) feature is assigned on a trunk group basis in your system, you may be required to charge outgoing calls on certain trunks to an account number. You can charge to an account number by dialing a CDRR or SMDR account number access code and an account charge number. The procedure is the same for either feature.

Instructions in this guide are written for CDRR.

2-15

CHAPTER 3. FACTORY-PROVIDED SPECIAL FEATURES

CHAPTER 3.

FACTORY-PROVIDED SPECIAL FEATURES

Privacy

The console comes entering an established connection being held on the console unless you are recalled by a telephone/voice terminal user. Attendant Recall Privacy prevents an incoming trunk caller from hearing your conversation with an extension user; for example, when you are announcing a call. Your System Manager can consult with the service representative to

remove the Privacy feature if your company so desires. processing of calls and operation of features with and without the Privacy feature.

equipped with the Privacy feature.

This feature prevents you from

This guide is written to include

Attendant Release Loop (ARL)

The console comes equipped with the ARL feature. the console (releasing the loop) until the timed-reminder interval expires or the call is answered. Such calls may be those you have extended and released to busy telphones/voice terminals or telphones/voice terminals with Call Waiting assigned. This feature benefits customers with a high volume of incoming calls to the attendant. Your System Manager can consult with the service representative to deactivate the ARL feature if your company so desires, or your System Manager can deactivate the ARL using the System Management Terminal (SMT) (System 85) or DEFINITY Manager™ II (DEFINITY Generic 2) if your company is administering your own system. When the feature is deactivated, calls you have

extended and released to busy telphones/voice terminals or telphones/voice terminals with Call Waiting assigned are held on the console loop until the timed-reminder interval expires or the call is answered. This guide includes the processing of calls both with and without the ARL feature.

This feature allows calls to be held off

Note:

With the Call Coverage feature, the ARL feature is disabled on attendant-

extended calls to telphones/voice terminals with a coverage path assigned where the coverage criteria applies to that call. When the attendant extends such a call, and releases from the loop, the call follows the coverage path to Message Center or Audio Information Exchange (AUDIX) and does not return to the attendant queue when the ARL timed-reminder interval expires.

3-1

CHAPTER 4. OPERATING PROCEDURES

The operating instructions in this guide are written for the DXS/BLF console only.

Incoming Calls

An incoming call is indicated by an audible ring, a dark PA (position available) light, and a flashing ATND (attendant) light above one of the loop buttons. Calls may come in on any of the six loops.

If the call is placed from within the system, the alphanumeric display shows the extension

number of the caller. If the call is placed from outside the system, the alphanumeric display will show INC

(incoming), the city of origin, or some other identification code.

Answering an Incoming Call

To answer a call:

Press [ANSWER] .

Audible ring stops. ATND light goes on.

Answer the call in accordance with your company policy.

Press

[RELEASE]

Display and ATND lights go off. PA light goes on.

Extending an Incoming Trunk Call to an Extension Number

Incoming trunk calls can be extended to a multi-appearance telephone/voice terminal even though the BLF light for the requested extension number is lighted. To determine if a call can be extended to an extension number when the BLF light for that number is lighted, you must know that the requested extension number is assigned to a multi-appearance telephone/voice terminal.

To extend a call:

Press the appropriate hundreds group select button.

4-1

CHAPTER 4. OPERATING PROCEDURES

Group select light goes on.

Check the BLF to see if the desired extension light is off. If Call Detail Recording and Reporting (CDRR) is assigned and calls are to be

3. charged to an account number, do Steps 4 and 5; if not assigned, go to Step 6.

Press Listen for dial tone. Dial CDRR account

5. Listen for Press the

6. Listen for

[START] .

SPLIT light goes on. Caller is separated from the connection.

number access code and Account Charge Number. dial tone. DXS button for the requested extension number. ringback tone, and check that BLF (requested extension number) and RING

lights go on.

Press

Display, ATND, RING, and

on BLF remains lighted for

[RELEASE] .

SPLIT lights go off, PA light goes on. Extension number

duration of the call.

Handling an Extended Call to an Extension Number That Does Not Answer When Attendant Release Loop (ARL) Feature Is Activated

If the call you extended is not answered and you have pressed the RELEASE button, the ARL feature allows the call to be held off the console (releasing the loop). The call remains off-loop until the ARL timed reminder interval expires or until the call is answered. The interval can be set using the System Management Terminal (SMT). The RING light goes off when you press the RELEASE button.

If the call is not answered before the ARL timed-reminder interval expires, the call goes to the first available console. The RING light flashes, and you hear timed-reminder tone.

To answer a call:

Press the loop button below the flashing RING light. Display shows call identification. ATND light goes on. RING light goes on. PA light

goes off.

TERM

Press button if you need to identify the called extension number. The original

call may have been answered by another attendant.

4-2

Display shows the called extension number.

3. Report to the caller over the ringback tone, or

CHAPTER 4. OPERATING PROCEDURES

Press

4. If the caller wishes to wait and you did not press the CANCL button, press

[CANCL] to silence the tone and report to the caller.

[RELEASE] .

Display, ATND, and RING lights go off. PA light goes on. If the caller wishes to wait and you pressed the CANCL button, you must make the

connection again for the caller before pressing the RELEASE button.

5. If the caller does not wish to wait, press

[RELEASE] .

Display, ATND, and RING lights go off. PA light goes on.

At the end of every ARL timed-reminder interval, the RING light flashes and ARL timedreminder tone sounds. This sequence continues until the caller is connected unless the call is for a voice terminal with a coverage path assigned. Refer to Note under “Factory-Provided Special Features,” Section 3.

Handling an Extended Call to an Extension Number That Does Not Answer When Attendant Release Loop (ARL) Feature Is Not Activated

If the call you extended is not answered and you have pressed the RELEASE button, the call is held on the console. The call remains on the loop until the timed-reminder interval (30 seconds) expires or until the call is answered. RELEASE button.

The RING light stays on when you press the

If the call is not answered before the timed-reminder interval expires, the RING light flashes. You hear timed-reminder tone.

To answer a call:

Press the loop button below the flashing

Display shows call identification. ATND

RING light. light goes on. RING light goes on. PA light

goes off.

Report to the caller over ringback tone,

[CANCL] to silence the tone and report to the caller.

Press

4-3

CHAPTER 4. OPERATING PROCEDURES

If the caller wishes to wait and you did not press the CANCL button, press

[RELEASE] .

Display and ATND lights go off. PA light goes on.

If the caller wishes to wait and you pressed the CANCL button, you must make the connection again for the caller before you press the RELEASE button.

If the caller does not wish to wait, press

[RELEASE] .

Display, ATND, and RING lights go off. PA light goes on.

At the

end of every timed-reminder interval (30 seconds), the RING light flashes and timed-

reminder tone sounds. This sequence continues until the caller is connected.

Placing a Caller in Call Waiting

When the extension number requested is busy, you can place a caller in call waiting.

However, an extension number assigned to a multi-appearance telephone/voice terminal

cannot be placed in call waiting; these call must be extended.

To place a caller in call waiting:

If Call Detail Recording and Reporting (CDRR) is assigned and calls are to be charged to an account number, do Steps 2 and 3. If CDRR is not assigned, go to Step 4.

Press

[START] .

Listen for dial tone. SPLIT light goes on. Caller is separated from the connection.

Dial CDRR account number access code and Account Charge Number.

Listen for dial tone.

Press DXS button for the desired extension.

Listen for tone: Confirmation tone— BUSY light goes on. Caller is reconnected.

Busy tone—call waiting is denied. Go to Step 7.

Press

[RELEASE] .

PA light goes off. The called party hears two beeps of tone when the attendant

presses the RELEASE button. The caller waits to be connected.

Refer to “Handling a Call Placed to a Busy Extension Number With Call Waiting

6. Assigned When ARL Is or Is Not Activated” for information on how to handle Call Waiting Recall calls.

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Press

[CANCL]

Busy tone stops. BUSY light goes off.

Tell the caller that the extension number is busy.

CHAPTER 4. OPERATING PROCEDURES

If the caller wishes to wait, press

[HOLD] .

HOLD light goes on.

10.

After 30 seconds, the HOLD light flashes as a reminder that the caller is waiting. Do Step 11.

11.

Press the loop button below the flashing HOLD light, and try the number again.

Every 30 seconds the HOLD light flashes and timed-reminder tone sounds. This

sequence continues until the caller is connected. If the caller does not wish to wait, press

12.

[RELEASE] .

PA light goes on. RING light goes off when the caller hangs up.

Handling a Call Placed to a Busy Extension Number With Call Waiting. Assigned When Attendant Release Loop (ARL) Feature Is Activated

The ARL feature allows a call that you have placed in call waiting (after pressing the

RELEASE button) to be held off the console (releasing the loop) until the ARL timed-reminder interval expires or until the call is answered. RELEASE button.

If the call is not answered before the ARL timed-reminder interval

to the first available console. The BUSY light flashes, and you hear

The BUSY light goes off when you press the

expires, the call is routed , timed-reminder tone.

To answer a call:

Press the loop button below the flashing BUSY light.

Display shows call identification. ATND light goes on. BUSY light goes on. PA light

goes off.

Press if you want to identify the called extension number. The original call

may have been placed in call waiting by another attendant. Display shows the called extension number.

Tell the caller that the extension number is busy.

TERM

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CHAPTER 4. OPERATING PROCEDURES

If the caller wishes to wait, press [RELEASE] . Display and ATND lights go off. PA light goes on. The called party hears two beeps

of tone as a reminder that the call is still waiting.

5. If the caller does not wish to wait, press

[CANCL] , [RELEASE] .

Display, ATND, and BUSY lights go off. PA light goes on.

At the end of every ARL timed-reminder interval, the RING light flashes and ARL timed-

reminder tone sounds. This sequence continues until the caller is connected unless the call is for a telephone/voice terminal with a coverage path assigned. Refer to Note under “Factory-Provided Special Features,” Section 3.

Handling a Call Placed to a Busy Extension Number With Call Waiting Assigned

When Attendant Release Loop (ARL) Feature Is Not Activated

When you have placed a call in call waiting (after pressing the RELEASE button), the call

remains on the loop until the timed-reminder interval (30 seconds) expires or the call is

answered. The BUSY light stays on when you press the RELEASE button."

If the call is not answered before the timed-reminder interval expires, the BUSY light flashes.

You hear timed reminder tone.

To answer a call:

Press the loop button below the flashing BUSY light,

Display shows call identification. ATND light goes on. BUSY light goes on. PA light

goes off.

2. Tell the caller that the extension number is busy.

3. If the caller wishes to wait, press

[RELEASE] .

Display and ATND lights go off. PA light goes on. The called party hears two beeps of tone as a reminder that the call is still waiting.

At the end of every timed-reminder interval (30 second), the RING light flashes and timedreminder tone sounds. This sequence continues until the caller is connected.

Holding a Call on the Console

If an extension number is busy and call waiting is not available, you can hold a call on the console. Every 30 seconds the timed-reminder tone sounds. Then, check to see if the caller wishes to continue holding.

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To hold a call:

Press [HOLD] . HOLD and PA lights go on. Display and ATND lights go dark.

After 30 seconds, you hear timed-reminder tone. HOLD light flashes.

Press the loop button below the flashing HOLD light to reenter the connection.

Display and ATND lights go on. PA light goes off.

CHAPTER 4. OPERATING PROCEDURES

[CANCL] to stop the tone while you are talking with the caller on hold.

Press At the end of every timed-reminder interval (30 second), the HOLD light flashes and

timed-reminder tone sounds. This sequence continues until the caller is connected.

[RELEASE] when the caller is connected, or if the caller wishes to call back later.

Press

5. Display and ATND lights go off. PA light goes on.

Transferring an Incoming Trunk Call

When a voice terminal user recalls you to request that you transfer an incoming call to

another extension number, you will hear an audible ring. identifies the calling extension. ATND light above the associated loop button flashes. PA light

goes off.

To answer a recall:

Press the loop button below the flashing ATND light.

Audible ring stops. ANS light goes on. ATND light goes on.

Acknowledge the request to transfer the call.

Then, the alphanumeric display

User who requests the transfer and the incoming caller can hear you. User who requests the transfer hangs up. ANS light and associated BLF light goes off.

To transfer a call:

Press the appropriate hundreds group select button. Group select light goes on.

Check the BLF to see if the requested extension number light is off. If the associated BLF light is on but the extension number is assigned to a multiappearance telephone/voice terminal, go to Step 3.

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CHAPTER 4. OPERATING PROCEDURES

If Call Detail Recording and Reporting (CDRR) is assigned, do Steps 4 and 5; if not

3. assigned, go to Step 6.

Press

[START] .

4. Listen for dial tone. SPLIT light goes on. Caller is separated from the connection.

Dial CDRR account number access code and Account Charge Number.

Listen for dial tone.

Press DXS button for the desired extension number.

Listen for ringback tone. Associated BLF and RING lights go on.

Press

[RELEASE]

Display, ATND, and SPLIT lights go off. PA light lights. When the called extension answers, RING light goes off. Caller is transferred.

Announcing an Incoming Trunk Call

To screen calls, you may be asked to announce calls to certain system users.

To announce a call:

Press the appropriate hundreds group select button. Group select light goes on.

Check the BLF to see if the requested extension light is off. If the associated BLF light is on and the extension number is assigned to a multi-appearance telephone/voice terminal, go to Step 3.

If Call Detail Recording and Reporting (CDRR) is assigned and calls are to be

3. charged to an account number, do Steps 4 and 5; if not assigned, go to Step 6.

Press

[START]

Listen for dial tone. SPLIT light goes on. Caller is separated from the connection. Dial CDRR account number access code and Account Charge Number.

5. Listen for dial tone. Press DXS button for the desired extension number.

6. Listen for ringback tone. Associated BLF and RING lights go on.

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