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System 75
User Manual 2
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User Manual
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AT&T System 75, Generic 3 User Manual 2

AT&T
DEFINITY
and System 75 7401 Plus Voice Terminal
User's Guide
®
Communications System Generic 1 and Generic 3
Contents
Your 7401 Plus Voice Terminal What the Features Do How to Use the Feature Directory How to Use the Features
Key Words Handset Tones Special Instructions Troubleshooting Quick Reference Lists
Abbreviated Dialing (AD) Answering or Placing a Second Call Automatic Callback Call Forwarding All Calls Call Park Call Pickup Conference Drop Hold
1 3 5 6
6 6
6 7 7
8
9
10 11 11 12 13 13 13
Last Number Dialed Leave Word Calling Message Priority Calling Select Ring Send All Calls Transfer
Voice Message Retrieval
Tones and Their Meanings
Ringing Tones Handset Tones
Troubleshooting
System 75 Version Notes
Key Words to Know Quick Reference Lists
14 14
15
15
16 16 17 17
19 19 19
20 21
22
i

Your 7401 Plus Voice Terminal

The 7401 Plus voice terminal has an innovative design to make it easy to use the many features of the AT&T DEFINITY
®
Communications System or System 75.
Familiarize yourself with your voice terminal, shown in Figure 1 and explained below.
Figure 1. 7401 Plus Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:

Handset

Feature Directory

Speakerphone/headset jack (on back of voice terminal)

Line jack
(on back of voice terminal) Dial pad

Feature button

For placing and receiving calls (also known as the receiver). In most cases, you must lift the handset (go off-hook)
before you can use a feature. A quick reference list of 12 voice features available on
your voice terminal, including each feature name and its corresponding 2-button dial code.
This jack is used for connecting an external
speakerphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A Headset Adapter) to your voice terminal. The jack is labeled
This jack is used for connecting a line cord to your voice terminal. The jack is labeled "LINE."
The standard 12-button pad for dialing telephone numbers and accessing features.
A special button used for accessing the 12 features listed on the Feature Directory. (This button will be shown as
[
Feature
] in the remainder of this booklet.)
1

Feature/call activity light

A green light which goes on steadily when you press [
Feature ]. Also, it flutters when you have an incoming call
or when you put a call on hold, and flutters intermittently when you use the Select Ring feature.

Handset jack (on back of voice terminal)

Message light

Ringer volume control (on back of voice terminal)

This jack is for connecting a handset to your voice terminal. The jack is labeled
A red light which lights steadily when a message has been left for you.
A sliding control to adjust the volume of the ringer. Slide it up (away from you) for a louder ring, down (toward you) for a quieter ring.
2

What the Features Do

Below is a listing of many commonly used features and a description of how to use them.
Note: You will have the Conference, Drop, Hold, Message, Select Ring, and Transfer features. In addition, you may have many of the other features listed here; your System Manager can advise you.

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick

and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a feature or trunk code. Abbreviated Dialing offers 4 possible
types of lists– personal, group, system, and enhanced, and you can have a total of 3 out of the 4 lists. Numbers on a personal list are programmable by you; numbers on all other lists are programmable only by the System Manager. Use as a timesaver for
dialing frequently called, lengthy, or emergency numbers.

Answering or Placing a Second Call Allows you to answer or place a second call

when you are already on a call. Use to avoid missing important calls or to make another call to get information you need for your current call. Note: Incoming second
calls may be limited to priority calls depending on how your system is administered; see your System Manager.

Automatic Callback Sends you a special 3-burst ring indicating that a previously

busy or unanswered extension you dialed is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone
or in and out of the office. Note: Can be used only for extensions, not outside numbers.

Call Forwarding All Calls Temporarily forwards all your calls to another extension

or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of
your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.

Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from the nearest available voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in

your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can only use this feature if you and the called party have been assigned to the same pickup group by your
System Manager.
3

Conference Allows you to conference up to 6 parties on a call (including yourself)

so that you can conduct a 6-way discussion. Use to set up time-saving conferences, or
to spontaneously include an additional party important to a conversation. Note: If
you have both an active call and a call on hold, you must terminate one of the calls before you can use Conference.

Drop Drops the last party from a conference call. Use when you want to remain

connected to the other parties.

Hold Puts a call on hold until you can return to it. While a call is on hold, you

can answer an incoming call or leave your voice terminal to perform another task.
Use when you have a call that you don’t wish to drop, but which you have to
interrupt briefly to do something else.

Last Number Dialed Automatically redials the last extension or outside number you

dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling Leaves a message for another extension to call you back. The

called party will be able to dial message service (for example, attendant, AUDIX,
covering user, etc.) to retrieve a short, standard message which gives your name and
extension, the date and time you called, and the number of times you called. Use whenever you wish to have someone call you back; it will help cut down on repeated call attempts.

Message Your Message light goes on when a caller has left a message for you.

You can then follow your System Manager’s local message retrieval procedures to
get your message.

Priority Calling Allows you to call an extension with a distinctive 3-burst ring to

indicate that your call requires immediate attention. Use when you have important or timely information for someone.

Select Ring Allows you to choose your own personalized ring pattern for your voice

terminal from among 8 available patterns. Use to help distinguish you incoming calls from those of other nearby voice terminals.

Send All Calls Sends all your calls to the extension of a person designated by your

System Manager to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not wish to be interrupted by telephone calls.

Transfer Transfers a call from your voice terminal to another extension or outside

number. Use when your caller needs to speak further with someone else. Note: Calls
from an outside number to your voice terminal can be transferred only to an extension, not to another outside number; also, if you have both an active call and a call on hold, you must terminate one of the calls before you can use Transfer.

Voice Message Retrieval Gives you messages (via computerized voice) left for you

through Leave Word Calling or as entered by a covering user. If authorized by your System Manager, you may also retrieve messages for one or more of your co-workers. Use to hear all messages received while you were away.
4

How to Use the Feature Directory

The Feature Directory, shown in Figure 2, provides a convenient quick reference list
for 12 features which can be accessed by first pressing [ corresponding entry number (1-9 and 0) or character (# and *) on the dial pad. For example, to put a call on hold, you would press [ conference you would begin by pressing [
[
Feature ] goes on steadily when the button is pressed to let you know that your dial
Feature ], then [ 8 ]. The green light next to
pad is now in the feature selection state. Your Feature Directory will look like the one shown in Figure 2:
If entries F1-F7 are blank, your System Manager may assign features to them, and you can write or type in the name of the features assigned.
Feature Directory F1 F2 F3 F4 F5 F6 F7 F8 Conference (F8, dial party, F8) F9 Transfer (F9, dial party, F9)
F0 Drop (Disconnect last party) F# Hold (Press switchhook to return) F* Select Ring (Press Feature to store)
Press Feature button, then dial pad button
Feature ] and then pressing the
Feature ], then [ # ]. And to set up a
Figure 2. Assignable Feature Directory
The last 5 features on the Feature Directory are fixed:
F8 Conference F9 Transfer
F0 Drop F# Hold F* Select Ring
Note: You are not limited to the 12 features shown on your directory. All other features available with your DEFINITY
®
Communications System Generic 1 or System 75 can be accessed by simply dialing a 1-, 2-, or 3-digit feature code, without using [
Feature ]. Your System Manager can supply those codes for you.
5

How to Use the Features

The procedures which follow give short, step-by-step instructions for using each feature. For your convenience, features are listed alphabetically.

Key Words

You will see these two terms used regularly in the procedures:

entry number

A number from 1-9 and 0, corresponding to the first 10 entries on the Feature Directory. Each of these numbers is dialed in conjunction with [
Feature ] to access an assigned
feature.

flash the switchhook

To press and then release the button under the handset
(receiver). This button is the switchhook.
Note: If you are using optional adjunct equipment, such as a speakerphone, connected to your voice terminal, you can
also "flash the switchhook" by turning the adjunct
equipment off and then back on.
For a list of other glossary terms, see the chapter titled Key Words to Know.

Handset Tones

The tone that appears in brackets after a step, such as [dial tone], indicates what you should hear from your handset after successfully performing that step.
For a list of tones and their meanings, see the section titled Tones and Their
Meanings. For a list of glossary terms, see the section titled Key Words to Know.

Special Instructions

The first time you use these procedures, you will need to customize them for yourself by obtaining the following information from you System Manager:
●
To the right of each feature name is a box. For each feature that you have on your Feature Directory and any other feature that has been assigned to you, mark a [ ✔ ] in the blank box as a reminder. (Answering or Placing a Second Call,
Conference, Drop, Hold, Message, Select Ring, and Transfer are already marked for you.)
6
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