AT&T System 75 IS III - System Manager Guide

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AT&T

AT&T 555-230-715

Issue 1

June 1993

Integrated Solution Ill

For System 75 and DEFINITY® Communications System

System Manager’s Guide

ORDERING INFORMATION

To order copies of this manual: Contact:

or Call: or Write:

Order:

Your AT&T Account Team or your AT&T Authorized Dealer. AT&T at 1-800-432-6600 AT&T Customer Information Center

P.O. Box 19901 Indianapolis, IN 46219

Document No. 555-230-715

Contents

Introduction

■

Overview of Integrated Solution Ill

■

System Manager’s Responsibilities

■

security

Passwords

Subscriber Passwords

Administrative Passwords Login Attempts Master Controller Access

Master Controller Remote Access Switch Access Backup

Toll Fraud

Detecting Toll Fraud

Telephone System Features

■

Using this Guide

Tasks

■

Conventions Used in this Guide

■

Getting Assistance

1-1 1-1

1-2 1-4 1-4 1-5 1-5 1-6 1-6 1-6 1-6 1-7 1-7 1-8 1-9 1-9 1-11 1-12 1-12

Accessing IS III

■ Overview

■ Logging Into IS Ill

Logging In Locally Logging In Remotely

Remote Access Problems

■ Screen Navigation

■ Using On-Line Help

■ Logging Out of IS Ill

2-1 2-1

2-1 2-2 2-4 2-6 2-7 2-6 2-10

Contents

Accessing IS III Applications

■ Overview

■

Accessing AUDIX Voice Power

■ Accessing FAX Attendant

■

Accessing Call Accounting System

CAS Alarms

Maintaining IS III

■ Overview

■ Backing Up the System

Backing Up Administrative Files to Diskettes Backing Up the Entire System to Tape

■

Displaying the Disk Usage Report

Voice, Fax, and CAS Disk Usage

■ Changing Passwords

3-1 3-1

3-2 3-6 3-10 3-10

4-1 4-1

4-2 4-6 4-10 4-12 4-16 4-17

■

CAS and Hacker Tracker Alarms

Creating and Changing Group Lists Setting CAS Alarm Notification

■ Restarting the

Printer Scheduler/Spooler

■ Setting the Time and Date

■ Shutting Down the System

■

Accessing Voice System Administration

4-22 4-23 4-25

4-32 4-35 4-40 4-43

Contents

Appendix A: Master Controller Features

■ Overview

■

Master Controller Processor

Reset Button Power Button

Drive Indicators

Disk Drive Requirements and Capacities

Diskettes

■ Tape Drive Requirements

and Capacities

Tape Cartridge

■ Video Monitor

■ Keyboard

Escape Key

Enter Key

Tab Key

Ctrl Key

A-1 A-1

A-2 A-5 A-5 A-6 A-6 A-7

A-8 A-8 A-9 A-9 A-9 A-9 A-9 A-9

Alt Key

Cursor Control Key Group (Arrow Keys)

Function Key Group

Function Keys

■ Remote Maintenance Device

Appendix B: Ordering Information

■ Manuals

A-9 A-9 A-10 A-10 A-11

B-1 B-1

iii

Contents

Appendix C: Terminal Types

■ IS Ill Terminal Types

Appendix

■

CAS and HackerTracker Alarms

Alarm Strategy

Suggested Defautts

D: CAS

Alarm

Notification

Index

C-1 C-1

D-1 D-1

D-2

Index-i

Figures

Appendix A: Master Controller Features

A-1 . A-2.

A-3. A-4.

A-5.

The Master Controller II+ Master Controller Ill

Master Controller II+ Front Panel

Master Controller Ill Front PaneI

Relationship between Function Keys and Screen Labels

A-1 A-2

A-3 A-4 A-4 A-10

Screens

Accessing IS III

2-1. 2-2. 2-3. 2-4. 2-5. 2-6.

Integrated Solution Ill Main Menu Integrated Solution Ill Main Menu Page 1 of a Help Screen Page 2 of a Help Screen Integrated Solution Ill Main Menu Confirm Exit Screen

Accessing IS III Applications

3-1.

3-2.

3-3. 3-4. 3-5.

3-6. 3-7. 3-8.

Integrated Solution Ill Main Menu

AUDIX Voice Power/FAX Attendant Menu (Co-Resident

Configuration)

AUDIX Voice Power Menu (Standalone Configuration)

Integrated Solution Ill Main Menu

AUDIX Voice Power/FAX Attendant Menu (Co-Resident

Configuration) FAX Attendant Menu (Standalone Configuration) Integrated Solution Ill Main Menu

Call Accounting System Menu

2-1 2-3

2-6 2-8 2-9 2-10 2-11

3-1 3-2

3-4 3-5 3-6

3-8 3-9 3-11 3-13

Maintaining IS III

4-1.

4-2. 4-3. 4-4. 4-5. 4-6. 4-7. 4-8. 4-9. 4-10. 4-11. 4-12. 4-13. 4-14.

Integrated Solution Ill Main Menu

User Maintenance Menu Backup Files Integrated Solution Ill Main Menu User Maintenance Menu Maintenance Log Sample Disk Usage Report Integrated Solution ill Main Menu User Maintenance Menu Password Protection Integrated Solution Ill Main Menu User Maintenance Menu Maintenance Log Menu

CAS Alarm Configuration

4-1 4-3

4-4

4-5 4-12 4-13 4-14 4-15 4-18 4-19 4-20 4-26 4-27 4-28 4-29

Screens

4-15. 4-16. 4-17. 4-18. 4-19. 4-20. 4-21. 4-22. 4-23. 4-24. 4-25. 4-26. 4-27.

4-28. 4-29. 4-30.

CAS Alarm Levels Sample CAS Alarm Configuration

Integrated Solution Ill Main Menu User Maintenance Menu

Confirm Printer Restart Screen

Integrated Solution Ill Main Menu

User Maintenance Menu Set Time and Date Screen Choices Menu Confirm Time and Date Screen Integrated Solution Ill Main Menu User Maintenance Menu Shutdown Screen Integrated Solution Ill Main Menu User Maintenance Menu Voice System Administration Menu

4-30 4-31 4-32 4-33 4-34 4-35 4-36 4-37 4-38 4-39 4-40 4-41 4-42 4-43 4-44 4-45

vii

Introduction

Overview of Integrated Solution 111

Integrated SoIution Ill (IS Ill) is a menu-driven software application that allows you to

administer and maintain various applications that the AT&T DEFINlTY® Communications System and the System 75 support. of a processor called the Master Controller (II+ or III), a color video monitor, a keyboard, a remote maintenance device (RMD or RMD-HS), IS Ill Platform Software, and one or more of the following software application packages:

Your IS Ill system consists

AUDlX® Voice Power™ software

The AUDIX Voice Power application uses voice prompts and announcements to guide callers in sending and retrieving voice messages through the use of touch-tone buttons on the callers’ telephones. AUDIX Voice Power can be

used as a personal answering service, a messenger to individuals or groups, an office receptionist, an information service, and a message drop service. AUDIX Voice Power can be standalone or co-resident with AT&T FAX Attendant System™.

AT&T FAX Attendant System software

FAX Attendant enhances the capabilities of all fax machines attached to your company’s DEFINlTY system and for its community of subscribers. FAX Attendant uses voice prompts and announcements to guide callers in sending and receiving fax messages through the use of touch-tone buttons on the callers’ telephones. FAX Attendant can be used as a personal fax receiving service, a fax messenger to individuals or groups, or as an information service allowing callers to request different fax messages through an interactive voice prompt/touch-tone interface. FAX Attendant can be standalone or co-resident with AUDIX Voice Power.

Integrated Solution Call Accounting System software

With the Call Accounting System, you can track incoming and outgoing calls

¹IS III is supported for System 75 R1V3 and XE, and for DEFINITY G1, G3i, G3r, G3s, and G3vs only.

1-1

Introduction

so that you can make informed decisions about your telephone needs. You can monitor the cost of calls, print reports of incoming and/or outgoing calls, track calls made on behalf of clients, and identify cases of telephone abuse. HackerTracker™ software is an optional add-on package that monitors call activity and provides real-time alarms and alerts for any abnormal or undesirable call activity such as toll fraud.

NOTE:

Throughout this guide, references to the Master Controller apply to the Master Controller II+ and Ill. Any information that differs between the two processors will be noted.

System Manager’s Responsibilities

As the IS Ill System Manager, you are responsible for performing the following tasks:

■

adding passwords initially and changing them periodically Maintaining passwords for both logging in and accessing each application

from within IS Ill helps protect the system from unauthorized access. See Chapter 4 for the procedures to add and change passwords.

NOTE:

In addition to adding and changing passwords, the System Manager is responsible for all aspects of system security. See “Security” later in

this chapter.

■

backing up the system regularly (daily, weekly, or monthly) The frequency of your backups depends on how up-to-date you want your call

accounting records, administrative files, voice files, and fax files to be when you recover from catastrophic failure or any restore. For example, if these files and records change daily, you should back up the system daily.

Conversely, if these files and records change no more than once a month, monthly backup is appropriate.

■

checking and maintaining disk usage space regularly (daily, weekly, or

monthly) Access the Disk Usage Report and check if there are too many Call

Accounting records, voice messages, and fax messages. Y

must monitor these records and messages regularly and maintain disk space for optimal system performance.

1-2

Introduction

shutting down and rebooting the system properly once a month, when the system is idle

By using the procedures in Chapter 4 to shut down and reboot the system at regular intervals, you are able to check the status of the entire system and possibly prevent major problems.

During a reboot, the system performs the following tasks:

—

repairs any minor corruptions automatically, which, if left uncorrected,

could eventually lead to catastrophic failure

—

checks the “sanity” of its configuration

—

reloads drivers

—

re-initializes voice boards, fax boards, and Digital Communications Protocol (DCP) boards, ensuring that they are working properly

creating and changing voice mail group lists for CAS alarm notification AUDIX Voice Power group lists must be created, configured, and maintained

for CAS alarm notification. Additional information is provided in Chapters 3 and 4 and Appendix D.

monitoring error messages

Each application has error logs; be sure to check the error logs periodically and follow the suggested instructions when problems or potential problems occur.

setting the time and date The time and date for IS Ill must be synchronized with the time and date for

the DEFINITY system.

checking printer status If an optional printer is installed, you are responsible for ensuring that paper is

loaded, and that the printer is turned on and functioning.

NOTE:

Check your application documentation to determine application-specific System Manager responsibilities.

1-3

Introduction

Security

Your Integrated Solution Ill system has been carefully designed to be very secure. As the System Manager, it is your responsibility to protect voice and fax mail subscribers from unauthorized access to their mailboxes. Careful attention to security-related administrative features, procedures, and maintenance are required to ensure the integrity of user information. It is your responsibility to read this section and implement its recommendations as part of your Integrated Solution Ill environment.

AT&T also recommends that you purchase BC Systems Products Security Handbook

(Document No. 555-225-600) for more information on security-related issues.

Passwords

A password is one of the most effective ways of securing voice and fax mailboxes and the Master Controller. In general, all passwords should adhere to the following guidelines:

■

Do not use ascending digits (1234) for passwords.

■

Do not use the same digit repetitively (1111) for passwords.

■

Do not use the current year (1993) for passwords.

■

Do not use your extension number as a password (extension 3455

password 3455).

■

Do not use your extension number in reverse order as a password 3455 with password 5543).

■

Do not use your name or initials as a password.

■

Passwords should not be posted, shared, or printed in an obvious place.

■

Passwords should not be coded in programmable function keys or speeddialing keys.

■

Passwords should be periodically changed based on the sensitivity of the messages or accessible information.

See Chaper 4 for procedures on adding and changing passwords.

with

(extension

1-4

Introduction

Subscriber Passwords

Make sure that subscribers understand the importance of password security to their mailboxes and implement the following guidelines:

■

Subscribers must change their passwords the first time they log into the system and periodically thereafter. Consider sending a broadcast message on the first of each month to remind them.

■

Subscribers can have passwords of up to nine digits to access the AUDIX

Voice Power and FAX Attendant systems. There is no minimum password length; however, you should encourage subscribers to make their passwords

at least five digits.

■

Subscriber passwords are specified in their profiles on the Subscriber Administration screen. A pound sign (#) in the to anyone trying to log into the mailbox. The system responds with

incorrect

becomes necessary to restrict mailbox access. Once a subscriber profile is saved, the password value will not be displayed on the screen. This is for security purposes. If subscribers forget their passwords, the System Manager

must enter new passwords in their profiles and resave them. The old

passwords are unrecoverable.

Password

field denies access

regardless of what the caller enters. Use this feature whenever it

Administrative Passwords

Administrative passwords are phone-based and computer-based passwords for the System Managers and Service Administrators. The following are guidelines for administrative passwords:

Make sure that the passwords set during installation are changed.

Establish and enforce procedures among administrators for changing passwords. These procedures should include how often passwords are changed and how notification of new passwords is made.

After a 60-day period has expired, each computer-based login will be prompted for a new password when logging in.

Because subscribers are required to choose passwords, inevitably some will forget their passwords. To prevent unauthorized access to a subscriber’s

mailbox, establish a procedure for reissuing passwords in these situations. Computer-based passwords must be at least six characters long. You must include both numbers and letters in computer-based passwords.

Passwords are case-sensitive (that is, the system distinguishes between uppercase and lowercase letters in passwords). Consider using special characters such as dollar signs, commas, and percent signs.

1-5

Introduction

■

Create a system administration policy concerning employee turnover to ensure

that subscriber mailboxes are removed promptly from the system when they

no longer require AUDIX Voice Power or FAX Attendant.

■

Registered Service Administrators have privileges beyond regular subscribers

and should, therefore, change their passwords often and keep them secure.

Login Attempts

Subscribers are allowed four attempts at logging into AUDIX Voice Power or FAX Attendant. If the caller has not successfully entered the extension and password in four attempts, the system recommends that the subscriber contact the system administrator. The call is, then, disconnected. The number of login attempts is not an administrative option.

Master Controller Access

Limit access to the Master Controller and supporting documentation by keeping them in an office that is protected with a changeable combination lock. Keep telephone logs and printed reports in a location that only authorized personnel can enter.

To use the Master Controller, you must enter a login ID and password. When you create your password, it must be at least six characters long, including both letters and numbers. If you must share the password, make sure that you share it only with

responsible people that you trust. They will have access to some very powerful system features. Think carefully before telling someone how to access the

Master Controller.

If you use PC-based emulation programs to access administration capabilities, never store dial-up numbers, logins, or passwords as part of an automatically executed script.

Master Controller Remote Access

When you are not planning to use remote access, disconnect the analog line from the RMD or RMD-HS.

Switch Access

For information on switch access security, see the BC Systems Products Security

Handbook (Document No. 555-225-600).

1-6

Introduction

Backup

Back up all system data regularly to ensure a timely recovery, should it be required.

Implement a regular offsite backup policy so that you will always have a current backup, even if a disaster strikes your company’s office location. See the backup procedures in Chapter 4 for instructions.

Toll Fraud

Toll fraud attempts through voice messaging systems and automated attendant systems have grown dramatically. Toll fraud “hackers” access a voice mail or automated attendant system, transfer through the system, and gain access to a corporation’s interface to a Iong-distance network. This is a security risk that can affect every telecommunications system with a voice mail or automated attendant system. While AT&T is not responsible for the billing resulting from this toll fraud, we wish to assist you in dealing with this problem.

To diminish the risk of toll fraud occurrences, we recommend limiting transfers. The

Transfer to Subscribers Only?

System Parameter Administration screen allows you to impose a limitation while still allowing callers and subscribers to use AUDIX Voice Power transfer capabilities.

By leaving the default setting to

registered subscribers only. When a caller is instructed to enter an extension number from the Automated Attendant, or when a caller enters an extension number from the Voice Mail or Call Answer services, the extension entered is validated against the subscriber database of AUDIX Voice Power. If the extension entered is

not in the subscriber database, the caller will hear “That is not a valid extension,” the

transfer is denied, and the caller will not have an opportunity to gain access to the

outgoing facilities of the telephone communications system. For more information on

this parameter, see the AT&T AUDIX™ Voice Power, Release 2.1.1, Planning Guide

and Forms document (Document No. 585-310-901 ).

If the above transfer restriction is used, you should not assign special-purpose

subscribers (users with a mailbox but no telephone on the switch) to extension

numbers that start with the same digit(s) as switch trunk access codes (for example, 9).

yes

parameter on the AUDIX Voice Power

for this parameter, you can restrict transfers to

1-7

Introduction

To enhance security for the outcalling feature, you can turn off outcalling on a persubscriber basis via the Subscriber Administration screen. You can also restrict the number of digits that may be used for outcalling on a system-wide basis via the outcalling Administration screen. For more information, see the AT&T AUDIX™

Voice Power, Release 2.1.1, Planning Guide and Forms document (Document No.

585-310-901 ) or the AT&T FAX Attendant System™, Release 2.1.1, Planning and

Forms document (Document No. 555-007-101).

If your AUDIX Voice Power system is intended to serve only a subset of the

telephone system users, the remaining users may be administered as AUDIX Voice

Power subscribers with restricted mailboxes, so that the possibility of making

transfers to these users is ensured. Restricted mailboxes can be setup by

allocating minimal mailbox space (for example, 1 minute) to each of these subscribers. Other subscribers may address messages to these users, but the limited mailbox size will prevent most messages from being delivered.

Protecting your AUDIX Voice Power and FAX Attendant systems is a vital and important part of your responsibility as a System Manager. You should take every

precaution to protect your company’s assets from both internal and external security

breaches. AT&T does not warrant that these products will prevent (and AT&T will not be responsible for) unauthorized use (or charges for such use) of common

carrier telecommunication services or facilities accessed through (or connected to)

AUDIX Voice Power or FAX Attendant. The customer is responsible for administering AUDIX Voice Power and FAX Attendant to prevent such unauthorized use. Therefore, it is necessary that the person to whom the customer assigns this responsibility read all documents associated with AUDIX Voice Power and FAX

Attendant and understand all features that enable the administrator to reduce

exposure to unauthorized use.

Detecting Toll Fraud

Once you have instituted the appropriate security measures, monitor call traffic for the following signals of possible hacker activity:

■

Employees cannot get outside lines.

■

Customers have difficulty getting through to your 800 number.

■

Usage is higher than normal.

■

Heavy call volume on nights and weekends.

■

Operators report frequent hangups.

■

Telephone bill shows calls made to unusual places.

1-8

Introduction

Telephone System Features

You can further restrict access to AUDIX Voice Power, subscriber phones, and administrative phones through the telephone system. See the telephone system documentation for instructions on restricting access (called class of restriction).

Using this Guide

At the time you are ready to use this guide, your IS Ill system will already have been installed and initialized by AT&T personnel or your AT&T Authorized Dealer.

Each application supported by IS Ill has its own documentation detailing

administration and daily operation. This System Manager’s Guide is not intended to

replace those documents, but is designed to show you how to access those applications via IS Ill. (See Appendix B for information about ordering additional documents related to IS Ill applications.)

This guide consists of the following chapters and appendices:

Chapter 1- Introduction

This chapter offers an overview of Integrated Solution Ill and the software applications it supports.

Chapter 2- Accessing IS Ill

This chapter describes how to log in and log out of IS Ill and how to use on-line help.

Chapter 3- Accessing IS Ill Applications

This chapter shows you how to access each application package.

Chapter 4- Maintaining IS Ill

This chapter describes how to maintain IS Ill.

1-9

Introduction

Appendix A - Master Controller Features

This appendix provides an overview of the Master Controller.

Appendix B - Ordering Information

This appendix contains information for ordering additional documents and forms for your IS Ill applications and/or system.

Appendix C - Terminal Types

This appendix indicates the terminal types that IS Ill supports. They are listed in alphabetical order by manufacturer, and each terminal type is listed with the entry that you need to provide at the

PC or terminal. The remote login procedure is in Chapter 2.

Appendix D - CAS Alarm Notification

TERM=

prompt when logging into IS Ill from a remote

This appendix provides the form that must be completed to configure AUDIX Voice

Power voice mail group lists for CAS alarm notification. Procedures to create and

change these group lists are in Chapter 4.

1-10

Introduction

Tasks

Refer to the following table for a list of the tasks contained in this guide and the

chapter number where you will find these tasks.

TOPIC

Accessing IS Ill Log into IS Ill

Accessing IS Ill

Applications AUDIX Voice Power

Maintaining IS Ill

TASKS CHAPTER

Log out of IS Ill Use On-Line Help

Access:

FAX Attendant Call Accounting System

Back Up the System Chapter 4 Display the Disk Usage Report Add or Change Passwords Create or Change Group Lists

for CAS Alarms

Restart the Printer

Scheduler/Spooler Set the Time and Date Shut Down the System Access Voice System

Administration

NUMBER

Chapter 2

Chapter 3

1-11

Introduction

Conventions Used in this Guide

The following conventions are used in this guide:

■

Commands and text you should type appear

■

Values, instructions, and prompts that appear on the screen are

style of type.

■

Key names that are always located on the keyboard in the same place appear in key-shaped boxes, as in

■

A dash (-) connecting two or more keys is used to indicate an operation in which one key is held down while another is pressed. For example,

indicates that the and keys should be held down

while the l key is pressed.

■

Function keys (keys that start with an F, followed by a number) appear in boxes with the current meaning following in parentheses, such as (SAVE).

in this style of type.

in this

The current meanings of the function keys are shown by labels at the bottom of the screen. On the actual screen, one of two sets of labels will appear. The first label is the meaning of the function key when the screen first appears. These meanings have been selected to be the most useful for that screen.

The second set of labels appears after the (CHG-KEYS) key has been pressed. Pressing (CHG-KEYS) again restores the first set of labels.

NOTE:

The menu items shown in this book depend on the applications present.

Getting Assistance

If you have questions or problems with IS Ill that this System Manager’s Guide does not resolve, call the AT&T Support Center at 1-800-628-2888 or your AT&T Authorized Dealer.

1-12

Accessing IS III

Overview

This chapter provides the procedures that you will use to access IS III. To administer

an IS III application or perform any ongoing system maintenance, you must access

the Integrated Solution Ill Main Menu. However, before you can access this menu,

you must first log into IS Ill.

Logging Into IS III

The login procedure allows you to access the Integrated Solution Ill Main Menu. During this procedure, you identify yourself to the system by entering your Login ID.

The system then prompts you to enter your password. The system uses the Login ID

and password to prevent unauthorized individuals from accessing the system.

You can log into IS Ill either locally (from the Master Controller) or remotely via a terminal (or a PC and terminal emulation software).

2-1

To log into IS Ill locally (from the Master Controller), perform the following steps:

1.2.At the

Console Login:

prompt, type

and press

— When you log into IS Ill for the first time, you will be prompted to create

a password. This password should follow all guidelines stated in Chapter 1. If you have not already read these guidelines, do so now.

— If you have already created the password, the

Password:

prompt

appears.

— If the system determines that your password has expired, you will be

asked to change it after entering the old password.

NOTE:

You can change the login password at any time; you do not

have to wait for it to expire. For more information, see

Chapter 4.

Type the appropriate password and press For security reasons, your password does not appear on the screen as you

type it.

— If you are creating a new password, you will be prompted to re-enter

the same password. Re-enter it and then press

— If you are changing an existing password, you have just entered your

old password and are being prompted to enter the new password.

2-2

Type a new password, making sure it follows all guidelines, and

press Re-enter the same new password when prompted, and press

again.

The Integrated Solution Ill Main Menu appears.

Accessing IS III

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen2-1.

Integrated Solution Ill Main Menu

NOTE:

lf you have both AUDIX Voice Power and FAX Attendant installed, they will appear as one option in the integrated Solution lll Main Menu. AUDIX Voice Power and FAX Attendant can be co-resident (that is, both can be installed) or standalone applications.

At this point, you can select any of the IS III applications that are installed on your system. See “Screen Navigation” later in this chapter for menu item

selection, function keys, and other screen usage information. When you are

finished using IS Ill, log out of the system as described later in this chapter

under “Logging Out of IS Ill.” For detailed procedures on accessing any of the IS Ill applications, see

Chapter 3.

2-3

Accessing IS III

Logging In Remotely

Before attempting to log in remotely, make sure you have the following components

at the remote site:

■

a terminal (or a PC and terminal emulation software)

■

a modem connected to the terminal or PC

■

an analog line connected to the modem

■

the phone number for the Master Controller’s remote maintenance device

Additionally, make sure the terminal (or the PC’s terminal emulation software) has the following parameter settings:

■ even parity

■ 7 data bits

■ 1 stop bit

■

the appropriate baud rate (not to exceed your modem’s maximum baud rate):

— If you are dialing the RMD (for the Master Controller II+), make sure the

modem at the remote site is set to 1200 baud.

— If you are dialing the RMD-HS (for the Master Controller Ill), the

modem at the remote site can be set up to 9600 baud.

In the following procedure, you will be prompted for your terminal type. If you are

not sure what to enter, see Appendix C for a list of the most commonly used terminal types that IS Ill recognizes.

CAUTION:

Some screens in AUDIX Voice Power and FAX Attendant do not display

properly when logging in remotely. Some screen display problems maybe

diminished by trying another terminal type. If changing the terminal type is not an adequate solution, you must login locally.

Log into IS Ill remotely as follows:

Dial the number of the Master Controller’s remote maintenance device as you

would dial any other modem. See the documentation for your modem if

necessary.

The modem places the call. When the call is connected, the remote system displays the

console Login:

prompt.

2-4

If the

Console Login:

few times.

prompt does not appear, press the spacebar

Accessing IS III

At the

Console Login:

prompt, type iS and press

— When you log into IS Ill for the first time, you will be prompted to create

a password. This password should follow all guidelines stated in Chapter 1. If you have not already read these guidelines, do so now.

— If you have already created the password, the

Password:

prompt

appears.

— If the system determines that your password has expired, you will be

asked to change it after entering the old password.

NOTE:

You can change the login password at any time; you do not have to wait for it to expire. For more information, see Chapter 4.

Type the appropriate password and press For security reasons, your password does not appear on the screen as you

type it.

— If you are creating a new password, you will be prompted to re-enter the same password. Re-enter it and then press

— If you are changing an existing password, you have just entered your

old password and are being prompted to enter the new password.

Type a new password, making sure it follows all guidelines, and

press

Re-enter the same new password when prompted, and press

again.

The

TERM=

At the

prompt appears.

TERM=

prompt, type your terminal type and press

If you are not sure what to enter at the

for a list of the most commonly used terminal types that IS III

recognizes.

The Integrated Solution Ill Main Menu appears.

TERM=

prompt, see Appendix C

2-5

Accessing IS III

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 2-2. Integrated Solution Ill Main Menu

NOTE:

lf you have both AUDIX Voice Power and FAX Attendant installed, they will appear as one option in the integrated solution lll Main Menu. AUDIX Voice Power and FAX Attendant can be co-resident (that is, both can be installed) or standalone applications.

At this point, you can select any of the IS Ill applications that are installed on

5. your system. See “Screen Navigation” later in this chapter for menu item selection, function keys, and other screen usage information. When you are finished using IS Ill, log out of the system as described in “Logging Out of

IS Ill,” later in this chapter. For detailed instructions on accessing IS Ill applications, see Chapter 3.

Remote

Access Problems

If the modem connected to the Master Controller does not answer (the

prompt does not appear), check your communication software settings. Check the documentation provided with your modem, and call the modem vendor’s support number if necessary.

Console

2-6

Accessing IS III

Some screens in AUDIX Voice Power and FAX Attendant do not display properly when logging in remotely. Some screen display problems may be diminished by

trying another terminal type. If changing the terminal type is not an adequate

solution, you must log in locally.

If some keys are not working properly, it is because the terminal emulation software

on your PC does not provide the proper support. You can still use IS Ill, provided you do the following:

■

Instead of pressing function keys, press and then type the number of

the function key. For example, instead of pressing press and then type 6.

■

Instead of pressing cursor keys or the spacebar to select menu items, just

type the first letter of the item you want to select.

Screen Navigation

To navigate through the screens in IS Ill, use the following guidelines:

■

To move the cursor between menu items, use the arrow keys, the spacebar,

or type the first letter of the menu item that you want.

If there is more than one menu item beginning with that letter, continue

typing the rest of the menu item until it is highlighted.

■

To move the cursor between fields in a form, use the arrow keys or (TAB)

and (BACKTAB).

■

If there is more than one “page” of a screen, , (PREVPAGE) and

(NEXTPAGE) appear as function keys, and the scroll baron the right side of

the screen displays arrows [ indicating that (PREVPAGE) can be pressed; and indicating that (NEXTPAGE) can be pressed]. The

system beeps when you try to go past the end of a screen (using

NEXTPAGE) and also when you try to go past the beginning, using PREVPAGE.

See “Using On-Line Help,” later in this chapter, for an example of using

PREVPAGE and NEXTPAGE.

2-7

Accessing IS III

Using On-Line Help

For most of the IS Ill menus and screens, the system provides an on-line help screen. Whenever the system provides (HELP), a help screen is available.

Typically, the help screen provides a brief description of the active menu or screen

(that is, the menu or screen in which you are currently working).

To access the help screen, press (HELP).

If there is more than one “page” of a help screen, (PREVPAGE) and (NEXTPAGE) appear as function keys, and the scroll baron the right side of the

help screen displays arrows [ indicating that (PREVPAGE) can be pressed; and indicating that (NEXTPAGE) can be pressed ]. The system beeps when you try to go past the end of a help screen.

To exit the help screen and return to the menu or screen, press (CANCEL). As an example of using Help, if you press (HELP) when you are viewing the

Integrated Solution Ill Main Menu, the following help screen appears:

The Integrated Solution III (IS III) menu provides access to all installed IS III application packages and maintenance items useful

to a user.

The items on the Integrated Solution III Menu are as follows:

An entry for each installed IS III application : You can access

the application by hitting <ENTER> when the cursor is next to the

application entry.

creen 2-3.

Help on IS

Page 1 of a Help Screen

2-8

The (PREVPAGE) and (NEXTPAGE) keys indicate that there is at least an additional page of help information.

To view the next page, press (NEXTPAGE). The following help screen appears:

Accessing IS III

the application by hitting <ENTER> when the cursor is next to the application entry.

User Maintenance: to access programs for backing up files, restarting the printer, setting the date and time, protecting the installed IS III applications and the IS III user login (is), displaying a disk usage report, System Administration package (if installed).

Help on IS

Another menu will appear, allowing you

shutting down the system, password

or accessing the Voice

Screen 2-4.

lf you press (NEXTPAGE), the system ’’beeps", indicating that you are at the end of the help screen. To view the first page of the help screen, press (PREVPAGE). If you press (PREVPAGE) again, the system “beeps", indicating that you are at the beginning of the help screen. When you are finished viewing the help screen, press (CANCEL)to exit the help screen and return to the last

menu or screen, which is the Integrated Solution III Main Menu in this example.

Page 2 of a Help Screen

2-9

Accessing IS III

Logging Out of is III

When you are finished using IS Ill, you must log prevents unauthorized users from accessing the

out of the system. Logging out

system via your login.

To log out of IS Iii, perform the following steps:

Return to the Integrated Solution Ill Main Menu by exiting from the last

application you accessed by pressing (CANCEL) or selecting Exit. The Integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 2-5.

Integrated Solution Ill Main Menu

Move the cursor to

Exit

and press

NOTE:

If you logged into lS lll remotely and find that the function keys or

cursor keys are not working properly, see ’’Remote Access. Problems,”

earlier in this chapter.

2-10

Accessing IS III

The Confirm Exit Screen appears.

You are about to exit Integrated Solution III. Press CONT to exit or press CANCEL.

Press CONT to exit or press CANCEL.

Confirm Exit

Screen 2-6.

Confirm Exit Screen

Press (CONT) to exit IS lll.

The

Console Login:

prompt appears.

2-11

Accessing IS III Applications

Overview

This chapter provides an overview of each IS Ill application and the procedures you

will use to access the IS Ill applications installed on your system. Using IS Ill, you can access and administer the following applications:

■ AUDIX Voice Power

■ FAX Attendant

■ Call Accounting System (CAS)

AUDIX Voice Power and FAX Attendant can be co-resident (that is, both can be installed) or standalone applications. If you have both AUDIX Voice Power and FAX Attendant installed, they will appear as

one option in the Integrated Solution III Main Menu.

3-1

Accessing IS III Applications

Accessing AUDIX Voice Power

AUDIX Voice Power is a software application that uses voice prompts and announcements to guide callers in sending and retrieving voice messages through the use of touch-tone buttons on the callers’ telephones. AUDIX Voice Power can be

used as a personal answering service, a messenger to individuals or groups, an

office receptionist, an information service, and a message drop service. AUDIX

Voice Power can be standalone or co-resident with FAX Attendant.

To access AUDIX Voice Power, perform the following steps:

Log into the system and access the Integrated Solution III Main Menu.

The Integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 3-1.

Integrated Solution III Main Menu

NOTE:

AUDIX Voice Power and FAX Attendant can be co-resident (that is, both can be installed) or standalone applications. If you have both AUDIX Voice Power and FAX Attendant installed, they will appear as one option in the Integrated Solution III Main Menu.

3-2

Accessing IS III Applications

At the integrated Solution Ill Main Menu, move the cursor to

Power/FAX Attendant (AVP/FA)

— When you access this application for the first time, you will be prompted

to create a password, unless you already added this password via User

Maintenance (as described in Chapter 4). This password should follow all guidelines stated in Chapter 1.

guidelines, do so now.

— If you have already created the password, the Password: prompt

appears.

— If the system determines that your password has expired, you will be

asked to change it after entering the old password.

NOTE:

You can change this password at any time; you do not have to wait for it to expire. For more information, see Chapter 4.

AUDIX Voice

and press

If you have not already read these

Type the appropriate password and press

For security reasons, your password does not appear on the screen as you

type it.

— If you are creating a new password, you will be prompted to re-enter

the same password. Re-enter it and then press

— If you are changing an existing password, you have just entered your

old password and are being prompted to enter the new password.

Type a new password, making sure it follows all guidelines, and

press Re-enter the same new password when prompted, and press

again.

3-3

Accessing IS III Applications

If both AUDIX Voice Power and

configuration), the AUDIX Voice

FAX Attendant are installed (a co-resident Power/FAX Attendant Menu appears.

If FAX Attendant is not installed, the AUDIX Voice

The following screens show these configurations.

AUDIX Voice Power/FAX Attendant

>Automated Attendant Administration

Fax Equipment Operations Fax Response Administration Fax System Parameter Administration Outcalling Administration

Service Administrator Registration Subscriber Administration

Voice System Parameter Administration

Highlight menu choice using arrow keys, then press Enter key

Power Menu appears.

Screen 3-2.

3-4

AUDIX Voice Power/FAX Attendant Menu (Co-Resident Configuration)

Accessing IS III Applications

AUDIX Voice Power

>Automated Attendant Administration

Outcalling Administration

Service Administrator Registration Subscriber Administration System Parameter Administration

Highlight menu choice using arrow keys, then press Enter key

Screen 3-3.

To administer AUDIX Voice Power, consult your AT&T AUDIX™ Voice Power,

Release 2.1.1,

To return to the Integrated Solution Ill Main Menu, press (CANCEL).

AUDIX Voice Power Menu (Standalone Configuration)

System Manager’s Guide (Document No. 585-310-520).

Be sure

to update the hardcopy forms from the AT&T AUDIX™ Voice Power,

Release 2.7.1, Planning Guide and Forms document (Document No.585-310-

901) before you make any changes to the system.

3-5

Accessing IS III Applications

Accessing FAX Attendant

FAX Attendant is a software application that enhances the capabilities of all fax

machines attached to your company’s DEFINITI system and for its community of subscribers. FAX Attendant can be a co-resident or standalone application. In a coresident configuration, FAX Attendant resides with AUDIX Voice Power, providing a single mailbox and integrated notification of both fax and voice messages.

FAX Attendant uses voice prompts and announcements to guide callers in sending and receiving fax messages through the use of touch-tone buttons on the callers’ telephones. FAX Attendant can be used as a personal fax receiving service, a fax

messenger to individuals or groups, or as an information service allowing callers to

request different fax messages through an interactive voice prompt/touch-tone

interface. To access FAX Attendant, perform the following steps:

Log into the system and access the Integrated Solution Ill Main Menu.

The integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance

Exit

Move to an item using the arrow keys and press ENTER.

Screen 3-4.

3-6

Integrated Solution Ill Main Menu

Accessing IS III Applications

NOTE:

At the

Power/FAX Attendant (AVP/FA)

Integrated Solution II 1 Main Menu, move the cursor to

AUDIX Voice

and press

— When you access this application for the first time, you will be prompted

to create a password, unless you already added this password via User

Maintenance (as described in Chapter 4). This password should follow all guidelines stated in Chapter 1. If you have not already read these

guidelines, do so now.

— If you have already created the password, the

Password:

prompt

appears.

— If the system determines that your password has expired, you will be

asked

to change it after entering the old password.

NOTE:

You can change this password at any time; you do not have to wait for it to expire. For more information, see Chapter 4.

Type the appropriate password and press

For security reasons, your password does not appear on the screen as you

type it.

— If you are creating a new password, you will be prompted to re-enter

the same password. Re-enter it and then press

— If you are changing an existing password, you have just entered your

old password and are being prompted to enter the new password.

Type a new password, making sure it follows all guidelines, and press

Re-enter the same new password when prompted, and press

again.

3-7

Accessing IS III Applications

If both AUDIX Voice Power and FAX Attendant are installed (a coresident

configuration), the AUDIX Voice Power/FAX Attendant Menu appears. If AUDIX Voice Power is not installed, the FAX Attendant Menu appears. The following screens show these configurations.

>Automated Attendant Administration

Fax Equipment Operations Fax Response Administration Fax System Parameter Administration Outcalling Administration

Service Administrator Registration Subscriber Administration

Voice System Parameter Administration

AUDIX Voice Power/FAX Attendant

Highlight menu choice using arrow keys, then press Enter key

Screen 3-5.

AUDIX Voice Power/FAX Attendant Menu (Co-Resident Configuration)

3-8

Accessing IS III Applications

FAX Attendant

>Fax Equipment Operations

Fax Response Administration Fax System Parameter Administration Outcalling Administration

Service Administrator Registration

Subscriber Administration Voice System Parameter Administration

Highlight menu choice using arrow keys, then press Enter key

Screen 3-6.

To administer FAX Attendant, consult your AT&T FAX Attendant System™, Release

2.1.1, System Manager’s Guide (Document No. 555-007-100).

To return to the Integrated Solution III Main Menu, press (CANCEL).

FAX Attendant Menu (Standalone Configuration)

NOTE:

Be sure to update the hardcopy forms from the AT&T FAX Attendant System™, Release 2.1.1, Planning and Forms document (Document No. 555-

007-101) before you make any changes to the system.

3-9

Accessing IS III Applications

Accessing Call Accounting System

Call Accounting System (CAS) is a software application that allows you to administer

telephone expenses and track facility usage in a business, university, or government

installation using up to 200 telephone extensions (or up to 500 extensions with the upgrade package). With CAS, you can track incoming and outgoing calls to provide costing reports and accurate records of phone usage.

To further decrease the chances for undetected, unauthorized access, CAS can be installed with HackerTracker, an optional add-on package, which

monitors call activity and provides real-time alarms and alerts for any

abnormal or undesirable call activity such as toll fraud.

CAS

Alarms

Call Accounting System can be configured to send alarms to AUDIX Voice Power subscribers who are included in voice mail group lists. When the system is installed, you will need to complete the CAS Alarm Notification Form, which will be used to configure these group lists per your specifications. Appendix D provides additional

information, including the CAS Alarm Notification Form.

When you are ready to create or change a voice mail group list for CAS alarm

notification, see Chapter 4 for detailed instructions.

NOTE:

The AUDIX Voice Power voice mail group lists must be created for voice

message alarm notification to occur.

3-10

Accessing IS III Applications

To access CAS, perform the following steps:

Log into the system and access the Integrated Solution Ill Main Menu.

The Integrated Solution Ill Main Menu appears.

>AUDIX Voice power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance

Exit

Integrated Solution III

Move to an item using the arrow keys and press ENTER.

Screen 3-7.

Integrated Solution III Main Menu

Before you administer any changes to CAS, be sure you have synchronized

the time and date settings for IS Ill and the communications system. See

“Setting the Time and Date” in Chapter 4 for details. If the time and date are not synchronized, CAS will not report the correct time and date.

3-11

Accessing IS III Applications

At the Integrated Solution Ill Main Menu, move the cursor to

Accounting System (CAS)

— When you access this application for the first time, you will be prompted

to create a password, unless you already added this password via User

Maintenance (as described in Chapter 4). This password should follow all guidelines stated in Chapter 1. If you have not already read these guidelines, do so now.

Call

and press

— If you have already created the password, the

appears.

— If the system determines that your password has expired, you will be

asked to change it after entering the old password.

NOTE:

You can change this password at any time; you do not have to wait for it to expire. For more information, see Chapter 4.

Type the appropriate password and press

For security reasons, your password does not appear on the screen as you

type it.

— If you are creating a new password, you will be prompted to re-enter

the same password. Re-enter it and then press

— If you are changing an existing password, you have just entered your

old password and are being prompted to enter the new password.

Type a new password, making sure it follows all guidelines, and

press

Reenter the same new password when prompted, and press

again.

Password:

prompt

3-12

A Call Accounting System welcome screen appears briefly, and then the Call Accounting System Menu appears.

Accessing IS III Applications

Integrated Solution Call Accounting System

>Reports Menu

Site Configuration Menu

Organization Configuration Menu

CDR Collection Configuration Menu

Costing Configuration Menu

System Configuration Menu

HackerTracker

Exit

Screen 3-8.

Call Accounting System Menu

NOTE:

HackerTracker, an optional add-on package, appeares

on the Call Accounting

System Menu only if it is installed. To administer CAS, consult your AT&T Call Accounting System (CAS)

Integrated Solution II Site lnstallation and lmplementation Guide (Document No. 585-247-010).

To return to the Integrated

Solution Ill Main Menu, move the cursor to

and press

Exit

3-13

Maintaining IS III

Overview

This section provides the procedures that you will use to maintain IS Ill on a regular

These procedures include:

basis.

■

Backing up files You should back up the files on a regular basis, so that you have current information in case of a system failure.

■

Displaying the Disk Usage Report The Disk Usage Report shows the current disk usage statistics for the Master Controller.

■

Changing passwords You can change passwords for the IS Ill login and each IS Ill application.

■

Administering voice mail group lists for CAS voice message alarm notification (both CAS and AUDIX Voice Power must be installed) When the system is installed, AUDIX Voice Power voice mail group lists must be created for voice message alarm notification to occur. You can create and change existing group lists as needed.

■

Restarting the printer scheduler/spooler You may need to remove all queued printing jobs and restart the printer.

■

Setting the time and date You must synchronize the time and date for IS Ill with the time and date for your communications system.

4-1

Maintaining IS III

Shutting down the system There are specific steps you should follow when shutting down the UNIX system to avoid damaging the files.

Accessing Voice System Administration Voice System Administration allows you to access application administration, reports, configuration management, and system monitoring for AUDIX Voice

Power and FAX Attendant.

Backing Up the System

The information saved during a backup can be used to restore IS Ill in the unlikely

event of a catastrophic failure. You should back up your files when subscriber information or prompt messages are changed.

IS Ill supports the following backup procedures:

complete system backup to tape, which copies all of the IS Ill files. This

includes the following items:

—

UNIX system files

—

application program files

—

administrative files for each application (the CAS database and the system greetings for AUDIX Voice Power and FAX Attendant)

—

all voice system files (if AUDIX Voice Power or FAX Attendant is installed), including all voice messages, system greetings, and personal greetings

—

all fax messages (if FAX Attendant is installed), including Fax Response files

—

call detail records

back up administrative files to diskette, which copies only the administrative files for each application and the system greetings for AUDIX Voice Power and FAX Attendant

CAUTION:

It is strongly recommended that you perform both backups, one immediately after the other, when the telephone system is idle. If you perform one backup at a different time from the other, you may not be able to restore the voice files.

4-2

Maintaining IS III

To back up the system, perform the following steps:

The Integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 4-1.

Integrated Solution III Main Menu

All the lntegrated Solution III Main Menu, move the cursor to

Maintenance

and press

The User Maintenance Menu appears.

User

4-3

Maintaining IS III

User Maintenance

>Backup Files

Maintenance Log Password Protection Printer Restart Set Time and Date System Shutdown Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-2.

User Maintenance Menu

NOTE:

Voice System Administration appears if AUDIX Voice Power or FAX Attendant is installed.

At the User Maintenance Menu, move the cursor to

Backup Files

and

press The Backup Files Menu appears.

4-4

Backup Files

>Administrative Files Backup to Diskette

Complete System Backup to Tape

Move to an item using the arrow keys and press ENTER.

Screen 4-3.

At this point, you may perform one of the following backup procedures:

Backup Files

Back up the administrative files for all of the lS Ill applications supported to diskettes

Back up the entire system to tape cartridge

(Administrative Files Backup to Diskette).

(Complete System

Backup to

Tape).

CAUTION:

It is strongly recommended that you perform

both backups,

after the other.

one immediately

4-5

Maintaining IS III

Backing Up Administrative Files to Diskettes

When you back up administrative files to diskette, this backup includes only the

administrative files for each application and the system greetings for AUDIX Voice Power and FAX Attendant.

The number of diskettes required to perform the backup may vary.

To back up the administrative files to diskette, perform the following steps:

At the Backup Files Menu, move the cursor to

Backup to Diskette

The following message appears:

Confirm IS III Application Administrative Files Backup will save

the administrative files associated with all installed applications to diskette.

Strike ENTER when ready

or ESC to stop.

and press

Administrative Files

Press

The system lists the number of 1.44 MB, 3.5-inch diskettes you will need and

informs you that the diskette(s) will be automatically formatted prior to the

backup. When the system is ready, the following message appears:

Confirm

Insert diskette #l to be formatted. Strike ENTER when ready

or ESC to stop.

Insert a diskette and then press

The system displays the following message:

Formatting diskette - do not remove.

— lf only one diskette needs to be formatted, the system displays the

following message:

Starting IS III Application Administrative Files Backup

Confirm Insert diskette #1. Strike ENTER when ready

or ESC to stop.

Proceed with step 4.

4-6

Maintaining IS III

— If more than one diskette needs to be formatted, the following message

appears (where n is the number of the diskette in the formatting sequence):

Confirm Insert diskette #n to be formatted. Strike ENTER when ready

or ESC to stop.

Remove the diskette from the drive and insert the next one to be

formatted.

Press

The system displays the following message:

Formatting diskette - do not remove.

Repeat this step for each diskette until the following message appears:

Starting IS III Application Administrative Files Backup

Confirm

Insert diskette #1. Strike ENTER when ready

or ESC to stop.

Proceed with step 4.

Press to confirm that you are ready to begin backing up

administrative fries, using the diskette that you just formatted.

The following message appears:

IS III Application Administrative Files backup in progress

After backing up the administrative files, the system displays the following message:

IS III Application Administrative Files backup to diskette

was successful. Remove the diskette from the drive.

Please label the diskette(s) “System Files Backup #n” where “n” is the diskette number.

It is advisable to do a Voice System Backup now, this will

be done automatically.

Strike ENTER when ready.

Remove the diskette, write-protect it, and then label it with the date and “System Files Backup #n," where n isthe number of the diskette in the backup sequence.

4-7

Maintaining IS III

Press

— If you do not have AUDIX Voice Power or FAX Attendant, you are

returned to the Backup Files Menu. Proceed with step 10.

— If you have AUDIX Voice Power or FAX Attendant, the following

message appears:

Confirm The Voice System Backup to diskette will save the custom

voice prompts for AUDIX Voice Power services. Personal greetings and messages will not be saved.

Strike ENTER when ready or ESC to stop.

Proceed with step 7.

Press The system calculates the number of diskettes needed to do

the Voice System backup.

The system lists the number of 1.44 MB, 3.5-inch diskettes you will need and informs you that the diskette(s) will be automatically formatted prior to the backup. When the system is ready, the following message appears:

Confirm

Insert diskette #1 to be formatted Strike ENTER when ready

or ESC to stop.

Insert a diskette and press

The system responds:

Formatting diskette - do not remove

— lf only one diskette needs to reformatted, the system displays the

following message when formatting is complete:

The voice files will now be backed up.

After backing up the voice files, the system responds:

The voice files have been successfully backed up. Remove the diskette and label it Backup”

Strike ENTER when ready.

“Voice System

Remove the diskette, write-protect it, and then label it ’’Voice System Backup.” Proceed with step 9.

4-8

Maintaining IS III

— If more than one diskette needs to be formatted, the following message

appears (where n is the number of the diskette in the formatting sequence):

Confirm Insert diskette #n to be formatted.

Strike ENTER when ready

or ESC to stop.

When prompted, remove the diskette from the drive and insert the next one to be formatted.

Press

The system displays the following message:

Formatting diskette - do not remove.

Repeat steps a and b for each diskette until the following

message appears:

The voice files will now be backed up.

As the voice files are backing up, the system will prompt you each time you need to insert the next diskette.

When prompted, remove the diskette from the drive, write-protect

it, and label it “Voice System Backup #n,” where n is the number

of the diskette in the backup sequence.”

insert the next diskette.

Repeat steps c and d for each diskette until the following message appears:

The voice files have been successfully backed up. Remove the diskette and label it “Voice System

Backup”

Strike ENTER when ready.

Remove the diskette, write-protect it, and then label it “Voice

System Backup #n,” where n is the number of the diskette in the backup sequence.”

Proceed with step 9.

Press to return to the Backup Files Menu.

10.

Press (CANCEL) to return to the User Maintenance Menu. Press (CANCEL) to return to the Integrated Solution Ill Main Menu.

11.

4-9

Maintaining IS III

Backing Up the Entire System to Tape

When

you back up the entire system to tape, the following files are stored:

—

UNIX system files

—

application program files

—

administrative files for each application (the CAS database and the system greetings for AUDIX Voice Power and FAX Attendant)

—

all voice system files (if AUDIX Voice Power or FAX Attendant is installed), including all voice mailbox messages, system greetings, and personal greetings

—

all fax messages (if FAX Attendant is installed), including Fax Response files.

—

call detail records

Perform this procedure only when the switch is idle. If AUDIX Voice Power or FAX Attendant is installed, you will need two blank tapes to perform this backup. Otherwise, one tape is sufficient. For the Master Controller II+ (with a 125 MB tape drive), DC6320 tapes by 3M are recommended. For the Master Controller Ill (with a 250 MB tape drive), DC6525 tapes by 3M are recommended.

To back up your entire system to tape, perform the following steps:

At the Backup Files Menu, move the cursor to

to Tape

and press

Complete System Backup

The system displays the following message:

Confirm

A Complete System Backup will back up all application files,

system files and all voice files. two cartridge tapes. hour to complete.

Strike ENTER when ready

or ESC to stop.

Press

Each tape will take less than a half

This will usually take

The system responds:

Please insert the first cartridge tape and press ENTER

Insert the tape for the application and system files, and press

The light on the tape drive goes on and the system responds:

WORKING . . . . . . . . . .

The application files and system files backup will need approximately 1 cartridge tape (s) .

Please wait while the files are saved.

4-10

Maintaining IS III

After the application and system files are saved, the system responds:

The application files and system files have been successfully backed up. goes out, remove the tape and label it “System Files”.

Strike ENTER when ready.

After the light on the tape drive

When you see the Iight on the tape drive go out, remove the tape, write-

protect it, and label it with the date and “System Files.” Press

— lf you do not have AUDIX Voice Power or FAX Attendant, you are

returned to the Backup Files menu. Proceed with step 10.

— lf you have AUDIX Voice Power or FAX Attendant, the following

message appears:

Confirm A Complete Voice System Backup to Tape will back up all

system voice files. tape. complete.

Strike ENTER when ready or ESC to stop.

This tape will take less than one half hour to

This will usually take one cartridge

Press

6. The system responds:

Please insert the second cartridge tape and press ENTER

Insert the tape for the voice files and pressl

7. The light on the tape drive goes on, and when ready, the system responds:

The Voice System files have been successfully backed up. After the light on the tape drive goes out, remove the tape and label it “Voice Files”.

Strike ENTER when ready.

After the light on the tape drive goes out, remove the tape, write-protect it, and then label it with the date and ’’Voice Files.”

Press to return to the Backup Files Menu.

CAUTION:

If you have not already performed the administrative files backup, do so now.

10.F6Press (CANCEL) to return to the

11.F6Press (CANCEL) to return to the

User Maintenance Menu. Integrated Solution Ill Main Menu.

4-11

Maintaining IS III

Displaying the Disk Usage Report

The Disk Usage Report provides information on the available disk space for system and voice partitions, a partition being an area of the disk reserved specifically for either system files or voice files. If you are experiencing problems with AUDIX Voice

Power, FAX Attendant, or the Call Accounting System, there may be a shortage of available disk space for voice messages, fax messages, or call detail records. The Disk Usage Report provides the current status of the hard disk for these applications.

To display the Disk Usage Report, perform the following steps:

The Integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and

Screen 4-4.

Integrated Solution III Main Menu

press ENTER.

4-12

Maintaining IS III

At the Integrated Solution Ill Main Menu, move the cursor to User

Maintenance

and press

The User Maintenance Menu appears.

User Maintenance

>Backup Files

Maintenance Log Password Protection Printer Restart Set Time and Date System Shutdown Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-5.

User Maintenance Menu

NOTE:

Voice System Administration

appears if AUDIX Voice Power or FAX Attendant

is installed.

4-13

Maintaining IS III

At the User Maintenance Menu, move the cursor to

Maintenance Log

press The Maintenance Log Menu appears.

Maintenance Log

>Administer CAS Alarm Levels Dick Usage Raport

and

Move to an item using the arrow keys and press ENTER.

Screen 4-6.

Maintenance Log

NOTE:

The

Administer CAS Alarm Levels

CAS and AUDIX Voice Power preinstalled.

At the Maintenance Log Menu, move the cursor to

4. press

The Disk Usage Report appears.

option

appears only if both

Disk Usage Report

and

4-14

Maintaining IS III

Disk Usage Report

HARD DISK SIZE: 202.00 MB

System Partition Size: System Partition Remaining: 48.05 MB

Voice Partition Size: Voice Partition Remaining: 11 Hours 25 Minutes

90.25 MB

13 Hours 12 Minutes

Screen 4-7.

The report will look different depending on the hard disk size of the Master Controller. Warning messages for low partition space are displayed if available disk space is less than the system thresholds. Voice Partition information will be displayed only if you are using AUDIX Voice Power.

lf the System Partition Warning (***** displayed, the disk may contain too many call detail records or faxes (incoming or outgoing). This message appears if the amount of space remaining is less than 4 MB. Refer to the AT&T Call Accounting System (CAS) Integrated Solution User’s

Guide (Document No. 585-247-120) for instructions on how to remove old call detail records. Refer to the AT&T FAX Attendant System™, Release 2.1.1, System Manager’s Guide (Document No. 555-007-100) for instructions on how to remove faxes. See the table on the next page for information on the disk space required in the system partition.

If the Voice Partition Warning (*****

is displayed, the disk contains too many voice mailbox messages. This message appears if the amount of voice storage time is less than 30 minutes. Ask the AUDIX Voice Power subscribers to remove messages from their mailboxes. See the table on the next page for information on the disk space required in the voice partition.

Sample Dick Usage Report

Warning System Space is Low) is

Warning Voice Storage Space is Low)

4-15

Maintaining IS III

Voice, Fax, and CAS Disk Usage

Assuming each fax page is a full page of text, each fax page requires approximately 40 KB of disk space.

See the following table for additional information on the disk space required for fax pages, voice files, and call detail records. This table also indicates maximum voice hours, fax pages, and call detail records for the Master Controller II+ and the Master Controller Ill.

Table 4-1. System Capacities

Voice File Disk Usage

Fax Page Disk Usage

(MC Ill only)

Call Detail Record Disk Usage

100 MB

200 MB

Master Controller II+ Master Controller II+

Master Controller Ill

Voice System Partition

maximum

hours of voice message messages

7 MB per

hour

Partition

2 bytes per voice 12 hours of

maximum:

106,000 records

1 MB for

7,000 records

Voice Partition

maximum 2 bytes per voice maximum

voice messages

7 MB per hour

System Partition

message

maximum:

1000 fax pages,

assuming no call

detail records

MB for 25 full

pages of text maximum: 212,000

records

(Upgrade from 1 MB for 7,000 System 25 or MERLIN LEGEND, 166,000 records)

500 MB

Master Controller Ill

Voice Partition

36 hours of message voice messages

7 MB per hour

System Partition

2 bytes per voice

maximum: 3000 fax pages, assuming no call detail records

1 MB for 25 full pages of text

maximum: 332,000 records

records

4-16

1 MB for 7,000 records

When you are finished reviewing the Disk Usage Report, press (CANCEL) to return to the Maintenance Log Menu. Press (CANCEL) again to return to the

Integrated Solution Ill Main Menu.

Maintaining IS III

Changing Passwords

Access to IS Ill and each of its applications requires a password. When you log into

IS Ill for the first time, IS Ill prompts you to create a login password. Also, IS Ill will

prompt you to create a password the first time you access each application. The following procedure explains how to change passwords, which can be done at

any time. If you do not change the login and application passwords from the

following procedure, IS Ill will prompt you to change them every 60 days.

For security reasons, only a technician can delete a password. If you wish to delete a password, contact the AT&T Support Center at 1-600-626-2666 or your AT&T Authorized Dealer.

To be accepted by the system, each password must meet the following criteria:

■

Be at least six characters long.

■

Contain at least two alphabetic characters.

■

Contain at least one numeric or special character.

■

Differ from the old passwords by at least three characters.

NOTE:

If you have not already read about security and passwords in Chapter 1, do so before continuing.

To change a password, perform the following steps:

The Integrated Solution Ill Main Menu appears.

4-17

Maintaining IS III

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 4-8.

Integrated Solution III Main Menu

At the lntegrated Solution lll Main Menu, move the cursor to

Maintenance

and press

The User Maintenance Menu appears.

User

4-18

Maintaining IS III

User Maintenance

>Backup Files

Maintenance Log Password Protection Printer Restart Set Time and Date System Shutdown Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-9.

User Maintenance Menu

At the User Maintenance

The Password Protection

Menu, select

Password Protection

and press

Menu appears showing all installed applications.

4-19

Maintaining IS III

Password Protection

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS)

IS III User Login (is)

Move to an item using the arrow keys and press ENTER.

Screen 4-10.

Password Protection

At the Password Protection Menu, move the cursor to the item you want, depending on the password that you want to change, and then press

NOTE:

The password for Voice System Administration is the same password for AUDIX Voice Power, FAX Attendant, or AUDIX Voice Power/ FAX Attendant.

The system displays the following

Old Password:

Type your existing password and The system prompts you for your

prompt

press

new password.

4-20

Maintaining IS III

Press to return to the Password Protection Menu.

To continue changing passwords, repeat steps 4 through 8. When you are finished administering passwords, continue with step 9.

Enter the new password and press The system responds:

Re-enter new password:

Re-enter your new password and press The system responds:

Password has been changed Strike ENTER when ready.

At the Password Protection Menu, press (CANCEL) to return to the User

F 6

Maintenance Menu.

10.F6Press (CANCEL) again to return to the Integrated Solution Ill Main Menu.

NOTE:

The password changes that you just made take effect only when you

exit the Integrated Solution Ill Main Menu and log in again.

4-21

Maintaining IS III

CAS and HackerTracker Alarms

The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power

is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and 95% so that previously collected call detail records can be processed and removed to make room for new call detail records, fax messages, and voice messages.

NOTE:

If the disk usage exceeds 95%, CAS will stop collecting call detail records so

that the remaining space can be used for fax and voice messages.

The optional HackerTracker also sends printer alarms and, if AUDIX Voice Power is

installed, voice mail alarms whenever it detects possible phone abuse or toll fraud as defined by the System Manager. For additional information, see the HackerTracker™

for Integrated Solution Call Accounting System document. Alarms sent to the printer do not require administration. The remainder of this section

provides information on the administration of voice mail group lists used for voice

mail alarm notification. To allow generality in how these voice mail alarms are processed, each alarm is sent

to a voice mail group list. For each of the three levels of hard disk space alarms and for the HackerTracker alarm, you must specify the voice mail group list owner’s extension, the voice mail group list identification, and the extensions of the members of the voice mail group who will receive the alarm messages. The group owner extension and the group list identification should be provided by completing the first column of the CAS Alarm Notification Form provided in Appendix D. Each group list

ID can have a maximum of six digits. The second column of the form should contain the extensions of the AUDIX Voice

Power subscribers who will receive the corresponding alarm messages. These extensions are entered when the group list is created via the AUDIX Voice Power

touch-tone interface. The group list member extensions are not used during software

installation.

NOTE:

The group lists must exist before voice mail alarm notification can occur. In

addition, subscriber and other administration may be required for the operation of AUDIX Voice Power.

4-22

When you are ready to create or change a CAS alarm group list, use the procedures in the following section. If you need to change the group list or the group list owner’s extension, use the procedures in “Setting CAS Alarm Notification.” Be sure to update

the CAS Alarm Notification Form.

Maintaining IS III

Creating and Changing Group Lists

NOTE:

To change a group owner extension, skip this section and proceed to “Setting

CAS Alarm Notification,” later in this chapter.

Use any touch-tone telephone, on- or off-site, to create or change group lists as

described below. Complete instructions for creating, scanning, and reviewing group

lists are also provided in the AUDIX™ Voice Power, Release 2.1.1, User’s Guide (Document No. 585-310-521).

Log into AUDIX Voice Power as the general mailbox owner.

The AUDIX Voice Power Activity Menu is announced, including the following:

To change password or administer lists, press 5.

2. Press A submenu is announced, including the following:

To create list, press 1. To review and modify list, press 3 . . .

If you are creating a list, press . If you are changing a list, press

To scan list, press 2.

You are prompted,

Enter owner’s extension and pound sign.

If it’s your list, press pound.

Enter the group list owner extension indicated on the CAS Alarm Notification Form, and then press If you are the group list owner, and are calling from your extension, just press

The system repeats the group owner’s extension and then prompts you to enter the list ID and pound sign.

Enter the group list ID that you want to create or change, and then press

A group list ID can consist of up to six digits, for example, 123456. In this case, you would press and then press

The system repeats the group list ID and states the number of members already administered.

For example, if you are creating group list ID 123456, the system says,

List 123456 contains zero members.

4-23

Maintaining IS III

As another example, if you are changing group list ID 123456 and it already has three extensions (201, 202, and 203), the system says

List 123456 contains three members. Extension 201. To skip, press pound sign. To delete press star D. To add entries, press 1.

If finished reviewing, press star pound sign.

If you are changing a group list, perform all deletions within this step. If you

are not making any deletions, skip to the next step.

If you want to delete the extension just announced, press

Otherwise, press until you hear an extension that you want to delete.

When you hear an extension that you want to delete, press

The system confirms your deletion. Continue making deletions. When finished, continue with the next step.

Whether you are creating or changing a list, add all new entries now by pressing

You are prompted,

Enter extension and pound sign; when finished, press star pound sign.

Enter the first extension that you wish to add to the group list. For example, press and then press

NOTE:

Any extension that you enter must already exist as a valid AUDIX Voice Power subscriber extension; otherwise, it will be declared invalid and excluded from the group list.

The system repeats the extension you just entered.

Enter the next extension, and continue entering extensions until finished.

NOTE:

If you pause between extensions, the system will prompt you to enter the next extension or finish by entering If you wait too long, the

system will disconnect. If this happens, start the procedure again, and check to see if your work was saved by scanning and reviewing the list.

10.

you are finished adding extensions to a list, pressWhen

4-24

You are prompted,

To review from beginning, press star 1. If finished, press star pound sign.

Maintaining IS III

11.

Review the list that you just created or changed by pressing

The system announces the first extension in the list.

Press to accept it and hear the next extension. Delete any extensions that

12. are errors, and add any extensions that you missed.

When you are finished, press to approve the list.

13.

14.

Continue adding or creating lists by listening to the prompts and reviewing the steps in this procedure as needed.

When you are finished creating or adding group lists, continue with the next section, “Setting CAS Alarm Notification.”

Setting CAS Alarm Notification

When the system is installed, the AT&T Implementor completes the procedure in this

section to configure the CAS alarm group lists that you administered. This procedure is necessary to match the CAS alarm levels with the appropriate CAS alarm group lists.

If you add any new group lists or change the group owner extension for an existing group list at any time after the initial installation, you must complete the procedure in this section and update the CAS Alarm Notification Form.

NOTE:

■

If you change a group list only by making changes to the extensions within it,

you do not need to perform the procedure in this section. However, you must update the CAS Alarm Notification Form.

■

If voice mail alarms are not set, alarm notification will appear on the printer.

■

Voice mail alarm notification is possible only if AUDIX Voice Power is installed

and administered.

To configure a new CAS alarm group list or a changed group owner extension, perform the following steps:

The Integrated Solution Ill Main Menu appears.

4-25

Maintaining IS III

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 4-11.

Integrated Solution III Main Menu

At the integrated Solution lll Main Menu, move the cursor to

Maintenance

and press

The User Maintenance Menu appears.

User

4-26

Maintaining IS III

User Maintenance

>Backup Files

Maintenance Log Password Protection Printer Restart Set Time and Date System Shutdown Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-12.

User Maintenance Menu

NOTE:

Voice System Administration appears if AUDIX Voice Power or FAX Attendant is installed.

At the User Maintenance Menu, move the cursor to Maintenance Log and press

The Maintenance Log Menu appears.

4-27

Maintaining IS III

Maintenance Log

>Administer CAS Alarm Levels

Disk Usage Report

Move to an item using the arrow keys and press ENTER.

Screen 4-13.

Maintenance Log Menu

NOTE:

lf AUDIX Voice Power is not installed, the

Administer

item will not appear on the Maintenance Log Menu.

At the Maintenance Log Menu, move the cursor

Levels

and press

to Administer

The CAS Alarm Configuration screen appears.

CAS

Alarm

CAS

Levels

Alarm

4-28

Maintaining IS III

CAS Alarm Configuration

CAS Alarm Level:

Group List ID: Group List Owner Extension:

Press CHOICES to display the list of alarms.

Screen 4-14.

CAS Alarm Configuration

Make sure that the cursor is in the

(CHOICES).

CAS Alarm Level

The CAS Alarm Levels screen appears.

field, and then press

4-29

Maintaining IS III

CAS Alarm Levels

>All Alarms

Warning - Disk or I-nodes 50% Used Minor Alarm Major Alarm HackerTracker Alarm

Move to an item using the arrow keys and press ENTER.

- All CAS Alarms

- Disk or I-nodes 75% Used

- Disk or I-nodes 95% Used

- Phone Abuse or Toll Fraud Alarm

Screen 4-15.

CAS Alarm Levels

Move the cursor to the alarm you want to set from the CAS Alarm

Notification

Form and press

The CAS Alarm Configuration screen returns, and the

CAS Alarm Level

field contains your selection. The following screen shows the HackerTracker Alarm selection.

4-30

Maintaining IS III

CAS Alarm Configuration

CAS Alarm Level: Group List ID: Group List Owner Extension:

Enter the Group List ID for the selected CAS alarm level (use only 0-9).

HackerTracker Alarm

Screen 4-16.

10.

11.

Sample CAS Alarm Configuration

Move the cursor to the

Group List ID

field, type the new group list lD from

the CAS Alarm Notification Form, and press Move the cursor to the

Group List Owner Extension

field, type the

group list owner’s extension from the CAS Alarm Notification Form, and press

After you have entered the correct information, press (SAVE) to save the

information and return to the Maintenance Log Menu. Configure additional CAS alarms as necessary by repeating steps 4

through 9. When the Maintenance Log Menu appears after your final change, press

(CANCEL) twice to return to the Integrated Solution Ill Main Menu.

4-31

Maintaining IS III

Restarting the Printer Scheduler/Spooler

To restart the printer scheduler/spooler (for example, when you want to remove all jobs from the print queue), perform the following steps:

Make sure the printer is turned on and online.

2. The Integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 4-17.

Integrated Solution III Main Menu

At the lntegrated Solution lll Main Menu, move the cursor to user

Maintenance

and press)

The User Maintenance Menu appears.

4-32

Maintaining IS III

User Maintenance

>Backup Files

Maintenance Log Password Protection Printer Restart

Set Time and Date System Shutdown

Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-18.

User Maintenance Menu

NOTE:

Voice System Administration appears if AUDIX Voice Power or FAX Attendant is installed.

At the User Maintenance Menu, move the cursor to

Printer

Restart

and

press The Confirm Printer Restart screen is displayed.

4-33

Maintaining IS III

Confirm Printer Restart

Printer Restart will remove all queued printing jobs and attempt to restart the printer. printer is connected, turned on, and “Online” or

“Ready.“

To continue, press CONT.

Press CONT to restart the printer, or press CANCEL.

To stop, press CANCEL.

Verify that the

Screen 4-19.

5.F3Press (CONT) to restart the printer and return to the User Maintenance

6.F6Press (CANCEL) to return to the lntegrated Solution III Main Menu.

Confirm Printer Restart Screen

Menu.

4-34

Maintaining IS III

Setting the Time and Date

The time and date for IS Ill must be synchronized with the time and date for your communications system. To check the communications system time and date, see the switch documentation for your system.

To set the time and date for IS Ill, perform the following steps:

The Integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

Screen 4-20.

Integrated Solution III Main Menu

At the Integrated Solution Ill Main Menu,

Maintenance

and press

The User Maintenance Menu appears.

move the cursor to

User

4-35

Maintaining IS III

User Maintenance

>Backup Files

Maintenance Log Password Protection Printer Restart Set Time and Date System Shutdown Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-21.

User Maintenance Menu

NOTE:

Voice System

Administration appears if AUDIX Voice Power or FAX Attendant

is installed.

At the User Maintenance Menu, move the cursor to

Set Time and Date

and press The Set Time and Date screen appears. The blinking cursor is located under

the month.

NOTE:

The information in the fields reflects the most recent setting or the default setting of the time and date.

4-36

Maintaining IS III

Set Time and Date

Date:

Time:

AM/PM: PM

Is Daylight Savings time ever used?

Press CHOICES to make a change.

Screen 4-22.

Set Time ana Date Screen

To change afield, use or to move tothat field, and then press

(CHOICES) to display the choices for that field. For the month field, the

Choices Menu appears.

May 06, 1993

03:42

Yes

Press SAVE when you complete the form.

4-37

Maintaining IS III

Choices

Jan May Sep Feb Jun Ott Mar Jul Nov Apr Aug Dec

Move to a month using the arrow keys and press ENTER.

Screen 4-23.

Choices Menu

Press the arrow keys to move to the correct month, and then press

The Change Time and Date screen reappears with the month you selected. Press the key to move to the day of the month field and to advance to

each of the following fields. Use the key to move back to previous fields. After you have entered the correct information,

press (SAVE) to save

the information. The Confirm Time and Date screen appears to

confirm the settings you

selected.

NOTE:

If you answer yes to the question,

ever used?,

the time automatically adjusts by one hour at the

Is Daylight Savings time

appropriate times of the year.

4-38

Maintaining IS III

Confirm Time and Date

The date is May 6, 1993; You must exit Integrated Solution III for any changes to take effect.

Press CONT to confirm the time and date or press CANCEL.

and the time is 03:42 PM.

Screen 4-24.

8.F3Press (CONT) to confirm the settings and return to the User

9.F6Press (CANCEL) to return to the Integrated Solution

10.

Confirm Time and Date Screen

Maintenance Menu.

Ill Main Menu.

Log out and then Iog in for your changes to take effect.

4-39

Maintaining IS III

Shutting Down the System

CAUTION:

To protect the data stored on the hard disk, you must perform this procedure

must before turning off power to the system and before moving the hardware.

To shut down the system, perform the following steps:

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance

Exit

Move to an item using the arrow keys and press ENTER.

Screen 4-25.

Integrated Solution III Main Menu

At the Integrated Solution Ill Main Menu, move the cursor to

Maintenance

and press

The User Maintenance Menu appears.

User

4-40

Maintaining IS III

User Maintenance

>Backup Files

Maintenance Log Password Protection

Printer Restart Set Time and Date System Shutdown

Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-26.

User Maintenance Menu

NOTE:

Voice System

Administration appears if AUDIX Voice Power or FAX Attendant

is installed.

At the User Maintenance Menu, move the cursor to

press

The Shutdown screen appears.

System Shutdown

and

4-41

Maintaining IS III

Shutdown

Shutdown will stop all active IS III applications.

Press CONT to continue with the shutdown or press CANCEL.

Screen 4-27.

Shutdown Screen

Press (CONT) to shutdown the system.

The system starts shutting down.

After the shutdown

displays the following message:

The system is down. Reboot the system now.

Turn off the Master Controller.

NOTE:

If you want to reset the Master Controller instead of turning it off, press the Reset button on the Master Controller instead of turning it off. The system will respond by displaying

the

finished rebooting.

incomplete, the system

Console Login:

prompt when

4-42

Maintaining IS III

Accessing Voice System Administration

The Voice System Administration option appears if you have AUDIX Voice Power or

FAX Attendant installed. Choosing it allows you to access certain administrative

functions within the application. To access Voice System Administration, perform

The Integrated Solution Ill Main Menu appears.

Integrated Solution III

>AUDIX Voice Power/FAX Attendant (AVP/FA)

Call Accounting System (CAS) User Maintenance Exit

Move to an item using the arrow keys and press ENTER.

the following steps: Ill Main Menu.

Screen 4-28.

Integrated Solution Ill Main Menu

At the Integrated Solution Ill Main Menu,

Maintenance

and press

The User Maintenance Menu appears.

move the cursor to

User

4-43

Maintaining IS III

User Maintenance

>Backup Files

Maintenance Log Password Protection Printer Restart Set Time and Date System Shutdown Voice System Administration

Move to an item using the arrow keys and press ENTER.

Screen 4-29.

User Maintenance Menu

NOTE:

Voice System Administration appears if AUDIX Voice Power or FAX Attendant is installed.

At the User Maintenance Menu, move the cursor to

Administration

and press

Voice System

The Voice System Administration Menu appears.

— If you have already created a password for AUDIX Voice Power or FAX

Attendant, the

Password:

prompt appears.

— If you have not yet created a password for AUDIX Voice Power or FAX

Attendant, you will be prompted to create a password now. This password should follow all guidelines stated in Chapter 1. If you have

not already read these guidelines, do so now. You will use this

password for AUDIX Voice Power and FAX Attendant as well.

— If the system determines that your password has expired, you will be

asked to change it after entering the old password.

NOTE:

You can change this password at any time; you do not have to wait for it to expire. For more information, see “Changing

Passwords” earlier in this chapter.

4-44

Maintaining IS III

Type the same password that you use for AUDIX Voice Power or FAX Attendant and press

For security reasons, your password does not appear on the screen as you

type it.

The Voice System Administration Menu appears.

— If you are creating a new password, you will be prompted to re+nter

the password. Re-enter it and then press

— If you are changing an existing password, you will be prompted to enter

the new password at this time. Type it, press and then re-

enter it when prompted. Press again.

Voice System Administration

>Application Package Administration

Configuration Management Reports Switch Interfaces

System Monitor

Highlight an item and press ENTER.

Screen 4-30.

Voice System Administration Menu

For more information on the Voice System Administration menu options, refer to the

AT&T AUDIX™ Voice Power, Release 2.1.1, System Manager's Guide (Document

No. 585-310-520).

To return to the Integrated Solution III Main Menu, press (CANCEL).

4-45

Appendix A: Master Controller Features

Overview

Your IS Ill Master Controller hardware consists of the following components:

■

Master Controller processor (with hard disk, diskette drive, and tape drive)

■ color video monitor

■ keyboard

■

remote maintenance device

This chapter highlights operational features of these components.

NOTE:

IS Ill supports two versions of the Master Controller: Master Controller II+ and Master Controller III. Any information that differs between the two processors

will be noted.

A-1

Appendix A: Master Controller Features

Master Controller Processor

The Master Controller II+ is an 80386SX-based processor that is delivered with the UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit has a total of four expansion board slots; however, only two of the slots are available. The other two slots are occupied by the DCP board and the tape drive controller. The Master Controller II+ is equipped with a 100 MB or 200 MB hard disk, a 1.44 MB 3.5-inch diskette drive, and a 125 MB

tape drive.

A-2

Figure A-1.

The Master Controller II+

Appendix A: Master Controller Features

The Master Controller Ill is an 80486SX-based processor that is delivered with the

UNIX System V/386 Release 3.2.2 operating system and appropriate expansion boards already installed. This unit has a total of eight expansion board slots; however, only five of the slots are available. The other three slots are occupied by

the DCP board, the tape controller, and the video display controller. The Master

Controller Ill is equipped with a hard disk (200 MB or 500 MB), a 1.44 MB 3.5-inch diskette drive, and a 250 MB tape drive.

Figure A-2.

Master Controller Ill

A-3

Appendix A: Master Controller Features

Left Side

3,5" Disk Drive

Figure A-3.

Tape Drive Indicator

3.5’ Disk Drive

Floppy Drive Indicator

Reset Button

Case Lock

Power Indicator

Master Controller II+ Front Panel

Tape Drive

Power Button

Elect Button

Disk Access

Indicator

A-4

Figure A-4.

Master Controller Ill Front Panel

Appendix A: Master Controller Features

Reset

Button

The Reset button resets the Master Controller and causes the Power On Self-Test to

execute. You can use it to restart the system without turning off the power.

For the Master Controller II+, the Reset button is inside the door on the front panel (on the left side of the compartment behind the door). (See Figure A-3.)

For the Master Controller Ill, the Reset button is on the front panel (below the

diskette drive). (See Figure A-4.)

Power Button

The power pushbutton turns the system power OFF and ON.

For the Master Controller II+, the power button is located on the lower right of the

system module front panel. (See Figure A-3.)

CAUTION:

Resetting the Master Controller should always be preceded by a system shutdown as described in Chapter 4.

CAUTION:

Shutting the power OFF should always be preceded by a system shutdown as described in Chapter 4.

For the Master Controller Ill, the power button is located on the front panel, to the

right of the 3.5-inch disk drive. (See Figure A-4.)

A-5

Appendix A: Master Controller Features

Drive Indicators

The fixed-disk drive access indicator lights up when a fixed-disk drive is in use.

For the Master Controller II+, the fixed disk drive access indicator is inside the door

on the left. (See Figure A-3.)

For the Master Controller Ill, the fixed disk drive access indicator is on the front

panel, next to the power indicator and the case lock. (See Figure A-4.) The diskette drive access indicator lights up when the drive is in use.

Disk Drive Requirements and Capacities

The Master Controller stores information using a 1.44 MB 3.5-inch high-density diskette drive and a hard disk drive.

The 3.5-inch diskettes supported with IS Ill are double-sided, high-density (DSHD).

Unformatted, these diskettes have a storage capacity of 2 MB. Once formatted, their storage capacity becomes 1.44 MB.

For the Master Controller

or 200 MB.

For the Master Controller

capacity are available.

NOTE:

For information regarding the disk usage requirements and maximum storage

capacities for voice messages, fax pages, and call detail records, see

“Displaying the Disk Usage Report” in Chapter 4.

Diskette and fixed-disk drives are used to read and write to disks. Fixed-disk media are permanently installed in fixed-disk drives and cannot be removed. Diskettes are inserted and removed as needed. The diskette drive has a release button; press it to eject the diskette.

lI+, the fixed-disk drive has a storage capacity of 100 MB

III, fixed-disk drives of

200

MB and 500 MB storage

A-6

Appendix A: Master Controller Features

Diskettes

Preserve the life of diskettes by observing the following guidelines:

■

If the diskette’s shutter aperture is bent, replace the diskette

■

Clean the read/write heads on the diskette drive periodically.

■

Do not put heavy objects on the diskettes.

■

Store diskettes in a temperature range between 50 and 125 degrees

Fahrenheit (10 and 51 degrees Celsius).

■

Do not touch the media inside the diskette housing.

■

Keep diskettes away from magnetic fields.

■

Protect diskettes from dust; avoid dusty environments in general.

Write-protection prevents inadvertent writing or deleting of data on diskettes. If a diskette is write-protected, the diskette drive cannot write to it. To write-protect a diskette, turn it over and slide the write-protect tab so the hole is visible.

immediately.

To insert the diskette, hold it by the edge and insert it (label side up) into the disk drive until it clicks and locks into place. The release button pops out to indicate that the diskette is inserted properly. The diskettes are protected by a hard plastic case. The spring-plate cover of the head aperture opens automatically when you insert the diskette, and it closes automatically when you remove the diskette from the disk drive.

CAUTION:

DO NOT remove a diskette from the drive when the access indicator light is

on. Removing the diskette while the access indicator is on can damage

the data on the diskette.

To remove the diskette from the disk drive, press the release button after the access light goes out. The diskette pops out.

A-7

Appendix A: Master Controller Features

Tape Drive Requirements

and Capacities

The tape drive is used to save UNIX system files, application program files,

administrative files, and voice system files during backup. Removable tape cartridges are used for data storage. The Master Controller Ill has a 250 MB tape drive, while the Master Controller II+ has a 125 MB tape drive. If a voice or fax application is

installed, you will need two tapes for complete system backup; otherwise, one tape is

sufficient.

For the Master Controller II+ (with a 125 MB tape drive), we recommend DC6320 tapes, manufactured by 3M.

For the Master Controller Ill (with a 250 MB tape drive), we recommend DC6525 tapes, also manufactured by 3M.

Tape Cartridge

Follow the recommendations shown below to ensure that your tape cartridges will

perform well for as long as possible.

■

Store tapes in their protective cases.

■

Clean the read-write head as recommended for your tape drive.

■

Don't touch the tape itself.

■

Don't store the tape cartridge in dusty environments.

■

Dont remove the tape cartridge while the drive is moving.

■

Don’t leave the tape cartridge in the drive when you turn the system off.

■

Don’t expose the tape cartridge to magnetic or electrical fields or

You can write-protect the tape cartridge to reduce the possibility of accidentally

writing over or erasing important data. Using a small, non-magnetic, flat blade

screwdriver, turn the write-protection screw until the arrow on the screw points to the

word “SAFE” on the cartridge. To load the tape cartridge, orient it with the metal plate down and with the long edge

containing the write-protect screw to the left. Push the cartridge into the drive until

you feel resistance and then press the cartridge further into the drive until you hear

and feel a click. This is a latch. Release the cartridge and it will slide back out

slightly and then lock into place.

extreme temperatures.

A-8

To remove the tape cartridge, push it fully into the drive until it clicks, and then

release it. This causes the cartridge to disengage from the drive and pop out slightly. You may then withdraw it from the tape drive.

Appendix A: Master Controller Features

Video Monitor

When you log into the system, the video monitor provides prompting information,

allows you to see information as you key it into the system, and indicates function key assignments.

Keyboard

The following descriptions of the keys on the keyboard apply only to IS Ill.

Documents that came with your applications describe the functionality of these keys within the application.

Escape Key

The software or operating system determines the function of the key. Refer to your operating system and software manuals for an explanation of this key.

ESC

Enter Key

After typing a command or a response to a prompt, press the key to the right of the alphanumeric key group to execute the command or send the response to the system. Screen prompts and specific documentation will tell you when to use this key. Some software will prompt you to strike . Use the key in these cases.

Tab Key

The key moves the cursor forward to the next field on a line.

Ctrl Key

The keyboard has two (control) keys. These keys are usually interchangeable and used in conjunction with other keys (for example,

CTRL

Alt Key

The keyboard has two (alternate) keys (right and left). Use the key in conjunction with the key and the keys to reboot the system. However, it

is preferable to use the Reset button to reboot the system.

ALT

CTRL

Cursor Control Key Group (Arrow Keys)

The keyboard has two sets of arrow keys that move the cursor. With IS II 1, use the arrow keys that are to the left of the alphanumeric keys.

DEL

RETURN

CTRL

ALT

A-9

Appendix A: Master Controller Features

Function

Key Group

The software

function keys

through

program or operating system determines the action of the twelve

( to ),at the top of the keyboard. IS Ill uses only

F12

Keys

When labels appear at the bottom of a screen, they correspond to function keys on

the top row of the keyboard. The leftmost label identifies the function of the first

function key, ; the key to the right is ; and so on. If the label on the screen is

blank, the corresponding function key has no functionality for that screen.

A-10

Figure A-5.

Relationship between Function Keys and Screen Labels

It is important to remember that these keys do not always perform the same functions, either within the same application or across different applications. Before pressing a function key, check on the bottom of your screen to see which function key is assigned to the function you want to perform.

AT&T System 75 IS III - System Manager Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Overview of Integrated Solution 111

System Manager’s Responsibilities

Security

Passwords

Subscriber Passwords

Administrative Passwords

Login Attempts

Master Controller Access

Master Controller Remote Access

Switch Access

Backup

Toll Fraud

Detecting Toll Fraud

Telephone System Features

Using this Guide

Tasks

Conventions Used in this Guide

Getting Assistance

Accessing IS III

Overview

Logging Into IS III

Logging In Remotely

Screen Navigation

Using On-Line Help

Logging Out of is III

Accessing IS III Applications

Overview

Accessing AUDIX Voice Power

Accessing FAX Attendant

Accessing Call Accounting System

Maintaining IS III

Overview

Backing Up the System

Backing Up Administrative Files to Diskettes

Backing Up the Entire System to Tape

Displaying the Disk Usage Report

Voice, Fax, and CAS Disk Usage

Changing Passwords

CAS and HackerTracker Alarms

Creating and Changing Group Lists

Setting CAS Alarm Notification

Restarting the Printer Scheduler/Spooler

Setting the Time and Date

Shutting Down the System

Accessing Voice System Administration

Overview

Master Controller Processor

Power Button

Drive Indicators

Disk Drive Requirements and Capacities

Diskettes

Tape Cartridge

Video Monitor

Keyboard

Escape Key

Enter Key

Tab Key

Ctrl Key

Alt Key

Cursor Control Key Group (Arrow Keys)

function keys