AT&T Pace 5268AC Installation And Maintenance Manual

AT&T Internet and Phone
Wi-Fi Gateway Replacement

self­installation
guide

Reminder:

• Your Wi-Fi Gateway does not contain a battery backup.

• Battery backup is available for purchase from third-party manufacturers
and retailers to keep you connected in the event of a power failure.
Visit

att.com/batterybackup for more information.

Get started Approximate installation time: 40 minutes

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

In the box:

Wi-Fi Gateway

(Front View)

Power Cord

(2 parts)

UV Pace 526 8 with Voice Swap G uide

06/17

ATT150150901-6

1.

Set up

Approximate time: 15 minutes

Please note that your U-verse TV, Internet, and Phone services will not operate during this process.
This includes recording TV shows.

A.

· Unplug power cord from

existing Wi-Fi Gateway

· Set power cord aside

· Stand new Wi-Fi Gateway

side-by-side with existing
Wi-Fi Gateway

B.

· Transfer one connection

at a time from the
existing Wi-Fi Gateway
to new Wi-Fi Gateway

C.

· Rem ove yellow sticker

covering the Power port
of new Wi-Fi Gateway

· Connect new power cord to
Power port of new Wi-Fi Gateway
and into electrical outlet

Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary.

Electrical

Outlet

Gray
Phone Cable

B

New Black
Power Cord

C

Yell ow
Ethernet Cable

B

Existing Wi-Fi G ateway

New Wi-Fi Gateway

Yell ow
Ethernet Cable

B

Green Data
Cable

B

Wireless
Access Point
(Optional)
and/or
DVR
(Not Shown)

(U-verse TV
Customers Only)

2.

Power up

Approximate time: 10-15 minutes

Your Wi-Fi Gateway is now powering up. During this time (up to 15 minutes),
do not unplug the power cord or the green data cable, as this can permanently

damage the Wi-Fi Gateway and signicantly delay your service activation.

When complete, the Service light will turn solid green for at least a minute.
If the Service light does not turn solid green or continues to blink aer 15 minutes,

see

Having Trouble? on the back of this guide.

NOTE: Your TV may take a few minutes to display. Check your TV for service. If your TV
does not respond, refer to Having Trouble? on the back of this guide.

New Wi-Fi Gateway indicator
lights on front panel. Lights
may vary with setup.

3.

Go Wi-Fi

Approximate time: 10 minutes

New Wi-Fi setup:

A.

Select only one option to begin the Wi-Fi setup.

Option 1: Connect using PC

· Connect laptop or PC with an Ethernet

cable to your Wi-Fi Gateway

· Continue to

B

Option 2: Connect using smartphone/tablet

·

Es tablish a temporary connection using new Wi-

Fi settings located on yellow sticker on new Wi-Fi
Gateway

· Open your device’s Wi-Fi connection settings and
select your Wi-Fi Network Name and enter your Wi-Fi
Password to connect to your network

· Continue to

B

B.

Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power up process before attempting

to restore your settings.

· Open a browser and go to

ux.att .com/restore

·

Log in to your account. If you forgot your User ID (primary AT&T email address) and Password,
help can be found on the account log-in screen.

· Follow the onscreen instructions to transfer the existing Wi-Fi settings.

·

Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.

· Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.

NOTE : If you receive a “We were unable to restore your Wi-Fi Settings” message, the transfer may still

be in progress. Wait another 5–10 minutes to check your Wi-Fi connection to the network in case your
settings were restored.

NOTE : Any custom settings made for security cameras, game consoles, etc., on your

original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

4.

Easy Return

(Refer to return instructions in your kit)

A.

Return your equipment at no
cost to you within 21 days to
avoid $150 charge.

B.

Take original Wi-Fi Gateway and
power cord to nearest The UPS
Store. Bring your AT&T account
number located on your packing
slip. Please do not return other
devices (e.g., backup battery, etc.).

C.

UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.

5.

Smart Home Manager

(For AT&T Internet customers only)

Learn how the Smart Home Manager can help you manage your Wi-Fi network
information, connect devices to your network, and more.

The Smart Home Manager (SHM) Dashboard gives you easy access to all
the network information you need.

• View your Wi-Fi network and devices connected

• Easily reboot your Wi-Fi Gateway

• Change your Wi-Fi network name or password

Access the Smart Home Manager

Log in with your AT&T ID and password that manages your AT&T Internet

Account to have your network connections at your ngertips.

Need more control over your home network?

Go to https://myhomenetwork.att.com to see how you can easily manage
all the devices in your home.

SHM Dashboard

Having trouble?

No Internet or Voice:

Power
button

Front View

Back View

Green
Light

Service
Light

Reset
button

Check your connections:

Cables usually make an
audible click when secure.

Check Power: Power light

on the

Wi-Fi Gateway should
be green; if not, try another
electri

cal outlet.

Check Service light on front
of the Wi-Fi Gateway: If aer

5 minutes the light is red or o,

power down the

Wi-Fi Gateway
by holding down red Reset
button for 15 seconds.

TV receivers not responding:

Conrm Service light is solid green

Wi-Fi Gateway. If so, hold the

on the
TV receiver’s Power button down for
10 second

s and release, then wait

ve minutes.

If your existing Wi-Fi settings did not transfer,

you will need to set up a new Wi-Fi Network

Name and Password. To do so, follow these steps:

· Use settings from new Wi-Fi Gateway
yellow sticker

· Open your device’s Wi-Fi connection settings,
select your Wi-Fi Network Name, and enter
Wi-Fi Password to connect

Record and keep your Wi-Fi settings for future

·

reference when connecting all your

Wi-Fi devices

Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.

No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.

Additional assistance: Call 800.288.2020 and ask for “technical support.”

Additional information

Test your Internet connection speed:

Our speed test takes less than a minute to perform
two key measurements (Download and Upload) to help
you determine if you should take steps to improve the
performance of your online experience.
Visit att.com/speedtest.

Manage your account:

Available 24/7, download the myAT&T app at

att.com/myattapp from your mobile device.

Repair Center:

Phone: [phone]

IPv6

AT&T supports IPv6 across our network, equipment, and
devices. Visit att.com/ipv6 for more information.

¿Hablas español?

Por favor visita att.com/uverseguias para ver la
informacion en español. También puedes ver la siguiente
guía: ATT150150901-6/UV Pace 5268 with Voice Swap
Guide para más detalles.

Accessibility support:

• Alternate formats now available in large print or braille.
Call 800.288.2020 and request your guide number
(

ATT150150901-6

).

• Telephone equipment for visual and/or hearing impaired:

- Phone: [phone]

- TTY: 800.772.2889

• Repair Center:

- Phone: [phone]

- TTY: 800.397.3172

• Accessible Tagged PDF: Visit att.com/userguides to nd

this guide: UV Pace 5268 with Voice Swap Guide.

• Device Compatibility Feature: Compatible with any TTY/
TDD devices with standard phone line.

Need more help?

Visit att.com/support
Call us at 800.288.2020 and ask for “technical support.”

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