AT&T NVG589 Self-installation Manual

Download

Page 1

self-

AT&T Wi-Fi® Gateway Replacement

For use with Internet, Phone, and TV

Reminder:

Your new gateway does not contain a battery backup.

· Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information.

installation guide

Get started Total approximate installation time: 20 minutes

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

In the box:

Wi-Fi Gateway

Power Cord

NVG58 9 to NVG589 like for like wi th Voice Swap Guid e

6/17

ATT123520853-9

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Set up

Go Wi-Fi

· Unplug power cord from existing

· Set power cord aside

· Stand new Wi-Fi Gateway side by

Below is a completed setup. Your connections may vary.

Approximate time: 10 minutes

Please note that your U-verse TV, Internet, and Phone services will not operate during this process. This includes recording TV shows.

· Transfer one connection at a time

Wi-Fi Gateway

side with existing

Wi-Fi Gateway

from the existing to new

Wi-Fi Gateway

Green

Data Cable

· Carefully read and remove yellow power sticker covering the Power port of new

· Connect new power cord to power port of new Wi-Fi Gateway and into electrical outlet

Wi-Fi Gateway

Wall Jack

New Wi-Fi setup:

A. Select only one option to begin the Wi-Fi setup.

Option 1: Connect using PC

Connect laptop or PC with an Ethernet

cable to your

· Continue to

· Open a browser and go to ux.att.com/restore.

help can be found on the account log-in screen.

Approximate time: 1–5 minutes

Wi-Fi Gateway

Option 2: Connect using smartphone/tablet

Establish a temporary connection using new

Wi-Fi settings located on yellow sticker on new Wi-Fi Gateway

Open your device’s Wi-Fi connection settings and

select your Password to connect to your network

· Continue to

Wi-Fi Network Name and enter your Wi-Fi

Yellow

Ethernet Cable

Yellow

Ethernet Cable

Gray

PhoneCable

New Power

Cord

(U-verse TV Customers Only)

Wireless Access Point (Optional) and/or DVR (Not Shown)

· Follow the onscreen instructions to transfer the existing Wi-Fi settings. Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.

· Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.

NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,

refer to Having trouble? section on the back of this guide.

NOTE: Any custom settings made for security cameras, game consoles, etc., on your original

Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

Easy Return

(Refer to return instructions in your kit)

Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently

damage the Wi-Fi Gateway and signicantly delay your service activation.

Existing Wi-Fi Gateway New Wi-Fi Gateway

Power up

Approximate time: 1–5 minutes

Electrical

Outlet

Return your equipment at no

cost to you within 21 days to avoid $150 charge.

Take original gateway and power cord to nearest The UPS Store. Bring your AT&T Account number located on your packing slip.

Please do not return other devices (e.g., backup battery, etc.).

Smart Home Manager

Learn how the Smart Home Manager can help you manage your Wi-Fi network information, connect devices to your network, and more.

The Smart Home Manager (SHM) Dashboard gives you easy access to all the network information you need.

(For AT&T Internet customers only)

UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT&T at no cost to you.

SHM Dashboard

When complete, the Service light will begin ashing, then turn to solid green.

If the Service light does not turn solid green or continues to blink aer 5 minutes,

see Having trouble? on the back of this guide.

For U-verse TV, restart your TV receivers aer the Service light is solid green.

Go to each TV and hold down the Power button on the U-verse receiver and DVR for ten seconds.

NOTE:

to Having trouble? on the back of this guide. Lights may vary with setup.

Live TV may take a few minutes to display. If TV does not respond, refer

• View your Wi-Fi network and devices connected

• Easily reboot your Wi-Fi Gateway

• Change your Wi-Fi Network Name or Password

Access the Smart Home Manager

Account to have your network connections at your ngertips.

Need more control over your home network?

Go to https://myhomenetwork.att.com to see how you can easily manage all the devices in your home.

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Having trouble?

No TV or Internet service:

Front View

Green Light

Reset button

Check your connections:

Cables usually make an audible click when secure.

Check Power:

on the

Wi-Fi Gateway should

Power light

be green; if not, try another elec

trical outlet.

Check Service light on front of the Wi-Fi Gateway: If aer

5 minutes, the light is red or o,

power down the

Wi-Fi Gateway by holding down red Reset butt

on for 15 seconds.

If your existing Wi-Fi settings did not transfer,

you will need to set up a new

Wi-Fi Network

Name and Password. To do so, follow these steps:

· Use settings from new Wi-Fi Gateway

yellow sticker

· Open your device’s Wi-Fi connection settings, select your Wi-Fi Network Name and enter Wi-Fi Password to connect

· Record and keep your Wi-Fi settings for future reference when connecting all your

Wi-Fi devices

Back View

TV Receivers not responding:

Power button

Conrm Service light is solid green

on the

Wi-Fi Gateway. If so, hold the TV receiver’s Power button down for 10 seco

nds and release, then wait

ve minutes.

Additional information

Test your Internet connection speed

Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest.

Manage your account:

Available 24/7, download the myATT app at att.com/myattapp from your mobile device.

Repair center:

Phone: 800.246.8464

IPv6

AT&T supports IPv6 across our network, equipment and devices. Visit att.com/ipv6 for more information.

Accessibility support:

Alternate formats now available in large print or braille. Call 800.288.2020 and request your guide number (ATT123520853-9) in an alternate format. Additional accessibility support:

• Telephone equipment for visual and/or hearing impaired:

- Phone: 877.902.6350

- TTY: 800.772.2889

• Repair Center:

- Phone: 800.246.8464

- TTY: 800.397.3172

• Accessible tagged PDF: Visit att.com/userguides

• Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line

¿Hablas español?

Para ver esta guía (ATT123520853-9) en español, visita att.com/guias.

Wi-Fi Gateway Power light is amber: Don’t worry.

This is a normal part of the power-up sequence.

No dial tone:

into the Phone Line port on the

Make sure your phone cable is plugged

Wi-Fi Gateway.

Need more help?

Visit att.com/support Call us at 800.288.2020 and ask for “technical support.”