AT&T NVG589 Self-installation Manual
self-
AT&T Wi-Fi® Gateway
Replacement
For use with Internet, Phone, and TV
Reminder:
·
Your new gateway does not contain a battery backup.
· Battery backup is available for purchase from third-party
manufacturers and retailers to keep you connected in the
event of a power failure. Visit att.com/batterybackup
for more information.
installation
guide
Get started Total approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
Power Cord
NVG58 9 to NVG589 like for like wi th Voice Swap Guid e
6/17
ATT123520853-9
Set up
Go Wi-Fi
1.
A.
· Unplug power cord from existing
· Set power cord aside
· Stand new Wi-Fi Gateway side by
Below is a completed setup. Your connections may vary.
Approximate time: 10 minutes
Please note that your U-verse TV, Internet, and Phone services will not operate during this process.
This includes recording TV shows.
B.
· Transfer one connection at a time
Wi-Fi Gateway
side with existing
Wi-Fi Gateway
from the existing
to new
Wi-Fi Gateway
Wi-Fi Gateway
C.
Green
B
Data Cable
· Carefully read and remove yellow
power sticker covering the Power
port of new
· Connect new power cord to
power port of new Wi-Fi Gateway
and into electrical outlet
Wi-Fi Gateway
Wall Jack
3.
New Wi-Fi setup:
A. Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
Connect laptop or PC with an Ethernet
·
cable to your
· Continue to
B.
· Open a browser and go to ux.att.com/restore.
Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,
·
help can be found on the account log-in screen.
Approximate time: 1–5 minutes
Wi-Fi Gateway
B
Option 2: Connect using smartphone/tablet
Establish a temporary connection using new
·
Wi-Fi settings located on yellow sticker on new
Wi-Fi Gateway
Open your device’s Wi-Fi connection settings and
·
select your
Password to connect to your network
· Continue to
Wi-Fi Network Name and enter your Wi-Fi
B
Yellow
B
Ethernet Cable
Yellow
B
Ethernet Cable
Gray
B
PhoneCable
C
New Power
Cord
(U-verse TV
Customers Only)
Wireless
Access Point
(Optional)
and/or
DVR
(Not Shown)
· Follow the onscreen instructions to transfer the existing Wi-Fi settings.
Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
·
· Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,
refer to Having trouble? section on the back of this guide.
NOTE: Any custom settings made for security cameras, game consoles, etc., on your original
Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
Easy Return
4.
(Refer to return instructions in your kit)
2.
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and signicantly delay your service activation.
Existing Wi-Fi Gateway New Wi-Fi Gateway
Power up
Approximate time: 1–5 minutes
Electrical
Outlet
Return your equipment at no
A.
cost to you within 21 days to
avoid $150 charge.
B.
Take original gateway and power
cord to nearest The UPS Store.
Bring your AT&T Account number
located on your packing slip.
Please do not return other
devices (e.g., backup battery, etc.).
Smart Home Manager
5.
Learn how the Smart Home Manager can help you manage your Wi-Fi network
information, connect devices to your network, and more.
The Smart Home Manager (SHM) Dashboard gives you easy access to all
the network information you need.
(For AT&T Internet customers only)
C.
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.
SHM Dashboard
When complete, the Service light will begin ashing, then turn to solid green.
A.
If the Service light does not turn solid green or continues to blink aer 5 minutes,
see Having trouble? on the back of this guide.
For U-verse TV, restart your TV receivers aer the Service light is solid green.
B.
Go to each TV and hold down the Power button on the U-verse receiver and
DVR for ten seconds.
NOTE:
to Having trouble? on the back of this guide. Lights may vary with setup.
Live TV may take a few minutes to display. If TV does not respond, refer
• View your Wi-Fi network and devices connected
• Easily reboot your Wi-Fi Gateway
• Change your Wi-Fi Network Name or Password
Access the Smart Home Manager
Log in with your AT&T ID and password that manages your AT&T Internet
Account to have your network connections at your ngertips.
Need more control over your home network?
Go to https://myhomenetwork.att.com to see how you can easily manage
all the devices in your home.
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