AT&T MS2015 User Manual

User’s manual

MS2015 4-Line
Small Business Deskset

Congratulations

on your purchase of this AT&T product. Before using this AT&T product, please
read the Important safety information on pages 89-90 of this manual.
Please thoroughly read this user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T
product. You can also visit our website at www.telephones.att.com or
call 1 [phone]. In Canada, dial 1 [phone].

Model number: MS2015

Type: 4-Line Small Business Deskset

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your AT&T product can be found on the
bottom of the deskset.

Save your sales receipt and original packaging in case it is necessary to return
your telephone for warranty service.

Message Guard® is a registered trademark of Advanced American Telephones.

© 2012-2013 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.

T

Compatible with

Hearing Aid T-Coil

TIA-1083

Telephones identified with this logo have reduced noise and interference when
used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the Telecommunications Industry Association.
Used under license.

Parts checklist

Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.

Handset with coiled
cord installed

User's manual

Deskset

Deskset power
adapter

Ethernet cable

Quick start guide

Wall mount bracket

User’s manual

MS2015 4-Line
Small Business Deskset

Quide start guide

MS2015 4-Line
Small Business Deskset

Replacement directory card

Table of contents

User’s manual

MS2015 4-line
Small Business Deskset

Getting started

Quick reference guide ..............................1

Introduction .................................................... 4

Planning your system ................................ 5

Installation ...................................................... 6

Deskset installation .................................... 7

Deskset installation (auto set IP) ......10

Deskset installation (set static IP) ....11

Wall mount installation ..........................12

To mount the deskset on the

wall ...............................................................12

Wall mount to tabletop

installation ................................................15

PC jack ............................................................16

Adding and registering a cordless

handset.......................................................17

To register an MS2025 cordless

handset to your MS2015

deskset .......................................................17

Adding and registering a cordless

headset .......................................................18

To register a TL7600 cordless

headset to your MS2015

deskset .......................................................18

Deregistering cordless handset and

cordless headset....................................19

To deregister the cordless handset

and headset from the MS2015

deskset .......................................................19

Adding a corded headset ......................20

To add a corded headset to the

deskset .......................................................20

System setup ...............................................21

Menu settings ..........................................21

Set extension number .........................21

Prime line ..................................................22

Network setup ........................................23

Discovery method .................................25

Network info ............................................26

Telephone settings

Telephone setup ........................................27

Ringer volume .........................................27

Ringer tone ...............................................27

Set date/time ..........................................28

LCD language ..........................................28

Home area code.....................................29

Key tone .....................................................29

LCD contrast ............................................30

Dial mode ..................................................30

Music on hold ..........................................31

Hold reminder .........................................31

Phone rename .........................................32

Set default.................................................32

Customer support .................................32

Telephone operation

Telephone operation................................33

Line indicators .........................................33

Making and ending a call ..................33

On hook dialing (predialing) ............34

Full duplex speakerphone .................34

Answering a call ....................................34

Temporary ringer silencing ...............34

Options while on calls ............................35

Call waiting ...............................................35

Volume control .......................................35

Mute .............................................................35

Temporary tone dialing ......................36

Hold ..............................................................36

Switching between lines ....................36

Call privacy ...............................................37

Recording a call .....................................38

Chain dialing ............................................39

Redial...............................................................40

To view the 10 most recently

dialed numbers .......................................40

To redial a number ...............................40

To copy a redial entry to

directory .....................................................40

To copy a redial entry to

one-touch memory ...............................41

To delete a number ..............................41

Auto-redial ................................................42

Conference call ..........................................43

A. Inviting parties using

Intercom .....................................................43

B. Join a call in progress ...................44

Call scenario ............................................45

Intercom .........................................................46

Make an intercom call to an

extension ...................................................46

Answer an intercom call ....................46

End an intercom call ............................46

Answer an incoming call during

an intercom call .....................................46

Call transfer .................................................47

Blind transfer ...........................................47

Call transfer using intercom ................48

Transfer a call and speak to the

receiving party ........................................48

One touch .....................................................49

Assign a one-touch entry ..................49

Review the one-touch entry ............50

To dial a one-touch entry .................50

Edit the one-touch key .......................51

Delete an one-touch key ...................51

Directory

About the directory ..................................52

Capacity .....................................................52

Exit the directory ...................................52

Create directory entries .........................53

Create a new directory entry ..........53

Review directory entries ...................54

Search directory .........................................55

Search by name .....................................55

Dial, delete or edit entries ....................56

Display dial ...............................................56

Delete an entry.......................................56

Edit an entry ............................................57

Copy a directory entry to

one touch ..................................................58

Caller ID

About the caller ID ...................................59

Information about caller ID with

call waiting ...............................................59

Caller ID information ...............................60

How the caller ID information

(call log) works .......................................60

Caller ID operation ...................................61

Memory match ........................................61

Missed (new) calls indicator .............61

Review the caller ID information ...61

View dialing options .............................62

Dial a call history entry ......................62

Save a call history entry to the

directory .....................................................63

Copy a caller ID entry to one

touch ...........................................................64

Delete entries ..........................................64

Reasons for missing caller ID

information ...............................................65

Answering system

Private mailbox setup .............................66

Private mailbox on/off ........................66

Private mailbox delay ..........................66

Message Guard® .....................................66

Announcement .......................................67

Call intercept ...........................................68

Answering system setup ........................69

Remote access code ............................69

Message alert ..........................................69

Message Length .....................................70

Call screening..........................................70

Recording time .......................................71

Answering system operation ...............72

New message indication ....................72

Call screening..........................................72

Call intercept ...........................................72

Message playback .................................72

Options during playback ....................73

Delete all private mailbox

messages ...................................................73

Record memo ..........................................73

Remote access ............................................74

Appendix

Deskset icon display ................................76

Alert tones and lights .............................77

Alert tones ................................................77

Lights ...........................................................77

Troubleshooting .........................................78

Deskset display screen messages.....85

Maintenance.................................................88

Important safety information ..............89

FCC part 68 and ACTA ............................91

FCC part 15 ..................................................92

Limited warranty ........................................93

Technical specifications .........................95

Index

Index ................................................................96

1

Navigation keys

While in menus, press or to scroll through the menus, highlight
items or change settings. Press /SKIP to enter the selected item,
or press /REPEAT to return to the previous menu.

While entering names or numbers, press /REPEAT or /SKIP to
move the cursor to the left or right.

While playing back messages, press /REPEAT to repeat the
message, or press /SKIP to skip to the next message.

•

•

•

MENU/SELECT

Press to enter the menu.

While in the menu, press to
select an item or save an
entry or setting.

•

•

CANCEL

While in a menu, press to
cancel an operation and
exit the menu display.

•

LINE 1-LINE 4 keys

Press to make or answer
a call on the desired line
(pages 33-34).

•

ANS SYS

Press to enter the
answering system menu.

•

MESSAGE WAITING
indicator

Flashes when there are
new messages in the
private mailbox (page 72).

•

CALL HISTORY

Press to view caller ID
information (page 61).

•

DIRECTORY

Press to view directory
information (page 54).

•

DELETE

While playing a message,
press to delete the message
(page 73).

While reviewing the caller ID
information, press to delete
an individual entry (page 64).

While predialing, press to
delete digits (page 34).

•

•

•

Getting started

Quick reference guide

Getting started

Quick reference guide

2

AUTO REDIAL

Press to view the last
10 numbers dialed
(page 40 and page 42).

•

TRANSFER

Press to transfer a call to
an extension (pages 47
and 48).

•

MUTE

During a call, press to
mute the microphone
(page 35).

•

p/VOLUME/q

During a call, press to
adjust the listening volume
(page 35).

During message playback,
press to adjust the
playback volume (page 73).

Press to adjust the ringer
volume when in idle mode
(page 27).

•

•

•

FLASH

During a call, press to
answer an incoming call
when you receive a call
waiting alert (page 35).

•

INTERCOM

When in idle mode,
press to initiate an
intercom call (page 46).

•

HEADSET

When a corded headset
is connected to the
deskset, press to make,
answer or hang up a
call (page 34).

•

CONFERENCE

Press to add another
extension or outside line to
an existing call
(pages 43-45).

•

HOLD

Press to place an
outside call on hold
(page 36).

•

LOWER

When assigning or dialing a one-touch
number, press to switch to the lower
location (the second 16 locations) of a
one-touch key (pages 49-51).

•

One-touch keys

Press to dial the desired
one-touch number (page 50).

•

Directory card

To write names on the
directory card, follow the steps
below:

Pull out the directory card.

Write the information on the
directory card.

Replace the directory card
under the plastic cover.

1.

2.

3.

SPEAKER

Press to turn on the
speakerphone. Press again
to turn it off (page 34).

•

MIC

Getting started

Quick reference guide

3

Main menu

The > symbol highlights a menu item.

Main menu

System Setup (pages 21-26)
Ringers (page 27)
Set Date/Time (page 28)
One Touch (pages 49-51)
Phone Settings (pages 28-32)
Registration (pages 17-19)
Customer Support (page 32)

Using menus

Press MENU/SELECT to show the main menu.
Press or to scroll through menu items.

Press MENU/SELECT or /SKIP to select a
highlighted menu item.

Press MENU/SELECT to save changes.
Press CANCEL to cancel an operation, exit the

menu display or return to the idle screen.

•

•

•

•

•

•

•

•

•

•

•

•

>System Setup
Ringers
Set Date/Time

One Touch

4

This AT&T MS2015 deskset is not a stand-alone telephone. You must
purchase the MS2085 console and register this telephone to the console
before use. This system is not compatible with any other AT&T 4-line small
business telephones, except for the MS2085 console and MS2025 handset.

The MS2015 deskset is hearing-aid compatible and can be connected to the
console via a router. This telephone features a speakerphone for handsfree
use and a headset jack compatible with most two-band 2.5mm corded
headsets (sold separately).

There are two network jacks, known as the Ethernet jack and PC jack, at the
back of the deskset The Ethernet jack allows the MS2015 deskset to
connect with the MS2085 console via a router. The PC jack is for another
device such as a personal computer to connect to the Ethernet network
through this deskset.

The MS2015 deskset supports intercom and call transfers between
system extensions and is capable of connecting five parties on the same
conference call.

This telephone also features a 32-number one- and two-touch memory for
faster dialing and has a directory that can store up to 50 additional numbers
with names. This telephone has a caller ID feature that supports caller ID
with call waiting service. Caller ID services are subscriber services available
from many telephone service providers for a fee. The telephone can store up
to 200 caller ID entries.

Your MS2015 deskset also features a built-in digital answering system with
a private mailbox. You can access the private mailbox from a non-system
touch-tone telephone. For details, see the Answering system operation
section (pages 72-73). This user’s manual contains detailed instructions for
using your MS2015 deskset. Please read this user’s manual before using
this telephone.

Getting started

Introduction

5

The MS2015 package includes only the deskset. It is not a stand-alone
telephone and requires connection with MS2085 console to function. You
can also purchase MS2025 cordless handset or TL7600 cordless headset to
separately to expand your system.

To order them, visit our website at www.telephones.att.com or call

1 [phone]. In Canada, dial 1 [phone].

You must install and setup MS2085 console first before expanding your
system with this MS2015 deskset. Make sure your router has enough slots
to accommodate all desksets.

Getting started

Planning your system

NOTES:

You can have only one console in a system.
You can register only one AT&T MS2025 cordless handset and one AT&T TL7600 cordless headset

to an MS2015 deskset. The system allows a maximum of one console and four desksets, or five
desksets to have cordless accessories. When a deskset has cordless accessories, they are all part of
the same extension, and only one extension device can be used at a time.

We recommend you avoid using the deskset and a cordless accessory at the same time.
You must have modular telephone jacks and an electrical outlet not controlled by a wall switch

near where you are installing the phone.
Every individual phone in your telephone system MUST be assigned a unique extension number for

the intercom feature to work. See Set extension number on page 21.
You must have a router with DHCP enabled for your system. The MS2085 console does not assign

any IP to the system deskset.

•

•

•

•

•

•

MS2025
cordless
handset

MS2015 deskset

Phone lines

Router/Ethernet switch
(up to 15 stations)

+06

1((

%#0%'.

TL7600 cordless headset

+06

1((

%#0%'.

MS2085 console

MS2025
cordless
handset

+06

1((

%#0%'.

TL7600 cordless headset

TL7600 cordless headset

MS2025
cordless
handset

6

Install the deskset close to the router connected to the MS2085 console and a
power outlet not controlled by a wall switch. The deskset can be placed on a
flat surface or vertically mounted on the wall (pages 12-15). For optimum range
and better reception, place the deskset in a central and open location.

Your product may be shipped with a protective sticker covering the deskset
display - remove it before use.

For customer service or product information, visit our website at

www.telephones.att.com or call 1 [phone]. In Canada, dial
1 [phone].

Avoid placing the deskset too close to:

Communication devices such as television sets, VCRs, or other cordless telephones.
Excessive heat sources.
Noise sources such as a window with traffic outside, motors, microwave ovens,

refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
Excessive moisture.
Extremely low temperature.
Mechanical vibration or shock such as on top of a washing machine or

work bench.

•

•

•

•

•

•

•

Getting started

Installation

7

Make sure you plug in the Ethernet cable before powering up
the deskset.

Plug the end of the coiled handset cord into the

jack on the left side of the telephone.

1.

Lift the kickstand as the arrow indicates below to release it from the
groove. There are seven pairs of grooves designed to hold the deskset at
different angles for optimum visibility.

2.

Getting started

Deskset installation

8

Getting started

Deskset installation

Plug one end of the Ethernet cable into the Ethernet jack (

Use only
Supplied
Adapter

L4 L3/4 L2 L1/2

5.1

Use only
Supplied
Adapter

) at the
back of the deskset, and plug the other end of the Ethernet cable into the
router your console is connected to.

(Continued on next page)

4.

Snap the kickstand into the desired grooves until it locks into place. 3.

9

Getting started

Deskset installation

Router

Plug the large
end of the
deskset power
adapter into an
electrical outlet
not controlled by
a wall switch.

Plug one end of the
Ethernet cable into the
Ethernet jack (

Use only
Supplied
Adapter

L4 L3/4 L2 L1/2

5.1

Use only
Supplied
Adapter

) at the

back of the deskset.

Plug the other end of
the Ethernet cable into
the router connecting to
your console.

Route the Ethernet
cable and power cord
through these slots.

Plug the small end
of the deskset power
adapter into the power
jack at the back of the
deskset.

Router

Plug the power adapter into an electrical outlet not controlled by a
wall switch.

5.

IMPORTANT INFORMATION

Use only the power adapter supplied with this product. To order a replacement power adapter, visit

our website at www.telephones.att.com, or call 1 [phone].
In Canada, dial 1 [phone].

The power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.

1.

2.

10

It takes at least one minute for the deskset to start up the system and the
screen displays Booting... during startup. The deskset is set to obtain IP
address automatically by default. The screen displays Obtaining IP from
DHCP server Please wait... when the deskset is obtaining IP from the router.
When an IP is obtained, the screen displays IP obtained: XXX.XXX.X.XXX
Press SELECT to proceed.

If the deskset cannot obtain the IP address automatically, it displays No IP
assigned. Check network. and then the Network setup menu. You need
to enter the IP address manually under the Set static IP menu. See To set

static IP when initially setting up the deskset section (page 11) for details.

To connect the deskset to the MS2085 console:

When the deskset displays IP obtained: XXX.XXX.
X.XXX Press ‘SELECT’ to proceed, press

MENU/SELECT.

The deskset displays Enter the name of the
Console connecting to this phone. Press

MENU/SELECT.

The deskset displays Console’s name. The console’s
name is set as Console by default. If you have
changed your console’s name, enter the same name
using dialing keys on the deskset. Otherwise, skip to
step 4 to continue.

Press DELETE to delete a character.
Press /REPEAT or /SKIP to move the cursor

left or right.

Press 0 to add a space.
When you finish editing, press MENU/SELECT to save.
The deskset screen displays Please set an

extension number to this phone. Press

MENU/SELECT to continue.

Press /REPEAT or /SKIP to choose the desired
extension number. The extension number ranges from
11 to 26. Press MENU/SELECT to continue.

The deskset screen displays Connecting to
Console... It takes up to 60 seconds to complete
the registration. The screen displays Connected
to Console (Console represents the name of the
console) when the registration is successful.

If the deskset displays Please check: 1. Console’s name and network
info 2. Ethernet, make sure you enter your console’s name correctly
and the router is installed properly. Repeat steps 3-5 above to connect
to console again.

The deskset displays Starting... It takes a while for the system to finish the
startup and the deskset enters idle screen when the startup is done.

Lift the handset. If you hear a dial tone, the installation was successful.

1.

2.

3.

•

•

•

4.

5.

6.

•

7.

8.

IP obtained:

XXX.XXX.X.XXX

Press ‘SELECT’

to proceed

Enter the name
of the Console

connecting to

this phone

Please set an

extension number

to this phone.

Set Ext No.

11

Console’s name

Console_

Getting started

Deskset installation (auto set IP)

11

To set static IP when initially setting up the deskset:

Instructions on this page are for users to enter static IP to set up the
deskset, due to a failure in obtaining IP from the router automatically.
If you have successfully obtained the IP from your router, you do not
need to perform the steps below.

If the deskset cannot obtain an IP address from the router after you power
it up, the screen displays No IP assigned. Check network, then displays
the network setup menu.

Press or to scroll to Set static IP, then press MENU/SELECT.
The screen displays Enter static IP Use the dialing keys to enter a

specific IP.

Press DELETE to delete a character.
Press # to add a dot.to add a dot..
Press /REPEAT or /SKIP to move the cursor to the left or right.

When entering a specific IP, make sure the IP range is not blocked by
the router. If you are installing more than one deskset in the system, keep
the first three sets of digits consistent and the last one different among
different desksets. For example, if you enter 192.168.1.1 as the static IP
of the first deskset, make sure the first three sets of digits are also set as

192.168.1 in other system desksets.
Press MENU/SELECT. The screen displays Subnet mask: Use the dialing keys

to enter a specific subnet mask.

Press DELETE to delete a character.
Press # to add a dot..
Press /REPEAT or /SKIP to move the cursor to the left or right.

Press MENU/SELECT. The screen displays Router/Gateway: Use the dialing
keys to enter a specific gateway.

Press DELETE to delete a character.
Press # to add a dot.to add a dot..
Press /REPEAT or /SKIP to move the cursor to the left or right.

Press MENU/SELECT to save. The screen displays IP obtained: XXX.XXX.
XXX.X Please set an extension number to this phone.

Press MENU/SELECT. Press /REPEAT or /SKIP to choose the desired
extension number.

Press MENU/SELECT to save. The screen displays Connected to Console
(Console represents the name of the console) and then Starting... It takes
a while for the system to finish the startup. The deskset enters the idle
screen when the startup is done.

Lift the handset. If you hear a dial tone, the installation was successful.

NOTE: Make sure the static IP you entered is not occupied by other network devices. You can
check the occupied IP addresses occupied in your router menu.

1.

2.

3.

•

•

•

4.

•

•

•

5.

•

•

•

6.

7.

8.

9.

Getting started

Deskset installation (set static IP)

12

Getting started

Wall mount installation

To mount the deskset on the wall

Unplug the power adapter from the power outlet. Unplug the Ethernet
cable from the router.

Put the corded handset aside. Use a coin to rotate the handset tab 180
degrees. The protruding edge holds the corded handset when the phone is
mounted on the wall.

1.

2.

Lift the kickstand as indicated by the arrows below to release it from
the grooves.

3.

Protruding edge

Handset tab

13

Getting started

Wall mount installation

Snap the kickstand into the outermost grooves until it locks into place. 4.

Install the wall mount bracket to the deskset as shown below. Insert the
upper tabs of the mounting bracket into the upper slots at the back of the
deskset. Press the lower tabs of the mounting bracket into the lower slots
at the back of the deskset until they lock into place.

5.

14

RouterRouter

Getting started

Wall mount installation

Standard wall plate

Router

Plug the Ethernet cable into the router your console is connected to and
the power adapter into an electrical outlet not controlled by a wall switch.

6.

Align the upper wall mounting hole on the back of the deskset with the
upper tab of the standard wall plate. Make sure the lower wall mounting
hole on the mounting bracket also aligns with the lower tab of the
standard wall plate. Push the deskset down until it clicks securely in place.

Bundle the Ethernet cable and power adapter cord neatly with
twist ties.

7.

8.

15

Getting started

Wall mount installation

Wall mount to tabletop installation

To change the deskset from the wall mount position to tabletop position,
follow the steps below.

If the Ethernet cable and power adapter cord are bundled, untie them first.
Push the deskset up to remove it from wall. Unplug the Ethernet cable

from the router and the power adapter from the power outlet.
See Deskset installation section on pages 7-9.

1.

2.

3.

16

You can connect your computer to the Ethernet network through the
PC jack (

Use only
Supplied
Adapter

L4 L3/4 L2 L1/2

5.1

Use only
Supplied
Adapter

) of this deskset. Plug one end of the Ethernet cable into the
PC jack at the back of the deskset and the other end into the Ethernet
port of your computer.

NOTES:

The PC jack does not function when there is no power connected to this deskset.

This telephone system does not support Power over Ethernet (PoE).

If you are using the Gigabit system, the connection speed of your computer drops to 100M.

•

•

•

Getting started

PC jack

PC jack

Use only
Supplied
Adapter

17

You can add a new handset (MS2025, purchased separately) to your deskset. The
cordless handset must be registered with the MS2015 deskset before use. When
first purchased, the expansion handset shows Choose Handset in Registration at

base menu. And put handset on cradle to register.

Make sure the cordless handset is properly installed before you begin registration.
Refer to the user’s manual of the cordless handset for details. If the handset does
not have enough power to proceed with the registration, you need to charge the
new handset for at least five minutes.

To register an MS2025 cordless handset to your MS2015 deskset

Make sure the cordless handset is out of the
charger and the screen shows Choose Handset in

Registration at base menu. And put handset on
cradle to register.

On the MS2015 deskset, press MENU/SELECT.
Press or to scroll to Registration and press

MENU/SELECT or /SKIP.

Press MENU/SELECT again or press /SKIP to select

Handset. The deskset screen shows Registering
handset... (Put handset on cradle to start).

Place the unregistered cordless handset into the
charger. The handset screen displays Registering...
Please wait. The handset beeps once and begins
registering to the MS2015 deskset. It takes up to

60 seconds to complete the registration. When the

registration is successful, the MS2015 deskset shows

Handset registered and then the handset shows
Ext Handset. To change the handset name and the

extension number shown on the handset screen,
refer to the Phone rename and Extension no. sections
in the user’s manual of the cordless handset.

Lift the handset, then press the desired line key (LINE 1-LINE 4). If you
hear a dial tone, the registration was successful.

NOTE: If the registration is not successful, the MS2015 deskset returns to the previous screen. To
reset the handset, remove the handset from the cradle. Try the registration process again.

1.

2.

3.

4.

5.

6.

Getting started

Adding and registering a cordless handset

One Touch
Phone Settings
>Registration
Customer Support

Registration
>Handset
DECT Headset
Deregistration

Registering
handset...
(Put handset on

cradle to start)

18

You can use this deskset handsfree when you register a DECT 6.0 cordless
headset (AT&T model TL7600) to the deskset. You can only register one
cordless headset to the deskset. Make sure the headset battery is properly
installed and charged before use. Refer to the user’s manual of the cordless
headset for details.

Place the headset in the headset charger and note the color of the ON/OFF
button. If the button flashes a blue and orange light twice every five seconds,
the headset is unregistered. If the button shows a constant blue light, the
headset is registered. You need to deregister the headset before you can
register it to the deskset. See the deregistration instructions in the user’s
manual of the telephone to which it is currently registered.

To register a TL7600 cordless headset to your MS2015 deskset

Place the headset in the headset charger and allow
it to charge for at least five minutes before beginning
registration. Make sure the headset is out of the
headset charger before you begin registration.

On the MS2015 deskset, press MENU/SELECT.
Press or to scroll to Registration and press

MENU/SELECT or /SKIP.

Press or to scroll to DECT Headset, then press

MENU/SELECT or /SKIP. The MS2015 deskset

shows Registering DECT Headset... It takes up to
60 seconds to complete the registration.

Place the headset into the cradle. The MS2015
deskset shows DECT Headset registered when the
registration is successful.

Lift the headset, then press the headset ON/OFF
button. If you hear a dial tone, the registration
was successful.

If there is no dial tone, or the ON/OFF light on the headset flashes twice
every five seconds, the registration was not successful. Remove the headset
from the headset charger and repeat the registration process again, starting
with Step 2 above.

1.

2.

3.

4.

5.

6.

Getting started

Adding and registering a cordless headset

Registering
DECT Headset...

One Touch
Phone Settings
>Registration
Customer Support

Registration
Handset
>DECT Headset
Deregistration

19

If you have a registered handset and/or headset, and need to replace one
of them or both, you will have to deregister both devices first, then register
each device to the deskset separately. Please read all the instructions on

this page before beginning the deregistration process.

Please make sure the telephone system is not in use before deregistration.

To deregister the cordless handset and headset from the MS2015 deskset

On the deskset, press MENU/SELECT.
Press or to scroll to Registration and press

MENU/SELECT or /SKIP.

Press or to scroll to Deregistration and press

MENU/SELECT or /SKIP.

The deskset screen shows Deregister all devices?
Press ‘SELECT’ to confirm. Press MENU/SELECT
to confirm.

The process takes up to 10 seconds to complete.
The deskset shows Handset deregistered. DECT
Headset deregistered. when the deregistration is
successful. The deskset returns to the Registration
menu. To return to the idle screen, press
CANCEL twice.

If you are deregistering a headset, enter the
following code on the headset by pressing the keys
in this order: VOLUME /+, MUTE, VOLUME /–,
MUTE, VOLUME /+, VOLUME /–, MUTE. When
you see the headset ON/OFF light flashing twice
every five seconds, the deregistration is successful.

NOTES:

To register a cordless handset again, refer to the registration information on page 17.

To register a cordless headset again, refer to the registration information on page 18.

1.

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3.

4.

5.

6.

•

•

Getting started

Deregistering cordless handset and cordless headset

Deregister

all devices?

Press ‘SELECT’

to confirm

One Touch
Phone Settings
>Registration
Customer Support

Registration
Handset
DECT Headset
>Deregistration

20

You can use this telephone handsfree when you install any industry-standard

2.5mm corded telephone headset (purchased separately). For best results,
use an AT&T 2.5mm corded headset. To purchase a headset, visit our website
at www.telephones.att.com, or call 1 [phone]. In Canada,
dial 1 [phone].

Plug a 2.5 mm headset into
the HEADSET (

) jack on

the side of the deskset.

Side view of the deskset

NOTE: The HEADSET button on the deskset controls only the corded headset. For

more details on the operation of the cordless headset, refer to the user’s manual of the
cordless headset.

To add a corded headset to the deskset

Getting started

Adding a corded headset

21

Menu settings

Use this menu to change the telephone system settings.

Press MENU/SELECT when in idle mode (when the deskset is not in use) to
enter the main menu.

Press or to scroll to the feature to be changed.to scroll to the feature to be changed.
The > symbol indicates the selected menu item.

Press MENU/SELECT or /SKIP to select the menu item.
Press CANCEL to exit setup without making changes.

NOTE: Press CANCEL to cancel an operation, exit the menu display, or return to idle mode.

Set extension number

Each individual phone (console or deskset) in the telephone system MUST be
assigned a unique extension number for the intercom feature to work. The
assignment is done when the deskset is initially setup.

To change the extension number:

When the telephone is idle, press MENU/SELECT.
Press MENU/SELECT again or /SKIP to choose

System Setup.
Press or to scroll to Set Ext No., then press

MENU/SELECT or /SKIP.

The screen displays Set Ext No. Press /REPEAT or

/SKIP to choose the desired extension number

(11-26).
Press MENU/SELECT to save the setting and return to

the previous menu. To exit without making changes,
press CANCEL.

You have to release the old extension number from
the console to make it available for other desksets.
See Release extension number in the user’s manual
of the MS2085 console for more details.

NOTES:

If the extension number is already being used, the screen briefly displays Extension no. already
in use.

If you want to assign an extension number that is already being used, see Release extension
number on MS2085 console user’s manual to replace the number.

If the console this deskset is registered to has been reset to default, you will need to assign the
extension number of the deskset again.

1.

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3.

4.

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2.

3.

4.

5.

6.

•

•

•

Getting started

System setup

Set Ext No.

11

>System Setup
Ringers
Set Date/Time

One Touch

System Setup
>Set Ext No.
Prime Line

Network Setup

22

Getting started

System setup

Prime line

Use this feature, also known as automatic line selection, to choose which line
is automatically selected each time you lift the handset, or press
SPEAKER or HEADSET (if a headset is connected) to make an outside call.
If you select Auto, the deskset picks up any plugged telephone line starting
from Line 1.

To set the prime line:

When the telephone is idle, press MENU/SELECT.
Press MENU/SELECT again or /SKIP to choose

System Setup.
Press or to scroll to Prime Line, then press

MENU/SELECT or /SKIP.

Press or to choose the desired line, then press

MENU/SELECT or /SKIP. To exit without making

changes, press CANCEL.

NOTE: If you install less than four telephone line cords to the

MS2085 console and select Auto as your Prime line setting,
make sure you plug in your telephone line cords starting from
L1/2 jack. Avoid having any unoccupied telephone jack between
other occupied telephone jacks.

1.

2.

3.

4.

>System Setup
Ringers
Set Date/Time
One Touch

System Setup
Set Ext No.
>Prime Line
Network Setup

Prime Line
Line 3
Line 4
>Auto

23

Getting started

System setup

Network setup

The deskset must have an IP address locating its connection with the router.
You can set the deskset to obtain IP from a DHCP server automatically or
assign a specific IP on your own. The deskset obtains IP from the router
automatically by default.

To enable the Auto set IP:

When the deskset is idle, press MENU/SELECT.
Press MENU/SELECT again or /SKIP to select

System Setup.
Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Auto set IP, then press

MENU/SELECT or /SKIP.

Press or to scroll to Yes, then press MENU/SELECT
or /SKIP.

The screen displays Obtain IP from DHCP server?
Press MENU/SELECT to save the setting.

The screen displays Obtaining IP from DHCP server
Please wait... The process takes up to one minute.

The screen displays IP obtained: XXX.XXX.X.XXX
Check network info? when the IP is successfully
assigned. Press MENU/SELECT to read the network info,
or press CANCEL to return to the previous menu.

If the system fails to assign an IP automatically, the
screen displays Unable to obtain IP. Please check

DHCP server. briefly, and then Set static IP to this
extension? You may press MENU/SELECT to enter the

Static IP setting menu.

Reboot the deskset to update the IP.

1.

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4.

5.

6.

7.

8.

•

9.

>System Setup
Ringers
Set Date/Time

One Touch

System Setup
Set Ext No.
Prime Line

>Network Setup

Network Setup
>Auto set IP
Set static IP

Discovery Method

Auto set IP
>Yes
No

Obtain IP from

DHCP server?

IP obtained:

192.168.1.103
Check

network info?

24

Getting started

System setup

Network setup (continued)

If you want to switch from Auto set IP to Set static IP, you have to disable the
Auto set IP setting first.

To disable the Auto set IP:

When the deskset is idle, press MENU/SELECT.
Press MENU/SELECT again or /SKIP to select

System Setup.
Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Auto set IP, then press

MENU/SELECT or /SKIP.

Press or to scroll to No, then press MENU/SELECT or /SKIP to save the
setting. To exit without making changes, press CANCEL.

To enable the Static IP:

When the deskset is idle, press MENU/SELECT.
Press MENU/SELECT again or /SKIP to select

System Setup.
Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Set static IP, then press

MENU/SELECT or /SKIP.

The screen displays Enter static IP. Use the dialing
keys to enter a specific IP.

Press DELETE to delete a digit.
Press # to add a dot.to add a dot..
Press /REPEAT or /SKIP to move the cursor to

the left or right.

When entering a specific IP, make sure the IP range is not blocked by the
router. If you are installing more than one deskset in the system, keep
the first three sets of digits consistent and the last one different among
different desksets. For example, if you enter 192.168.1.1 as the static IP
of the first deskset, make sure the first three sets of digits are also set as

192.168.1 in other system desksets.
Press MENU/SELECT to proceed. The screen displays Subnet mask: XXX.

XXX.X.X. Use the dialing keys to enter a specific subnet mask.

Press DELETE to delete a digit.
Press # to add a dot..
Press /REPEAT or /SKIP to move the cursor to the left or right.

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4.

5.

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2.

3.

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•

•

•

6.

•

•

•

Auto Set IP
Yes
>No

Network Setup
Auto set IP
>Set static IP
Discovery Method

Enter static IP

192.168.1._

<’#’ = Add dot>

Subnet mask:

255.255.0._

<’#’ = Add dot>

25

Network setup (continued)

Press MENU/SELECT to proceed. The screen displays
Router/Gateway: XXX.XXX.X.XXX. Use the dialing
keys to enter a specific gateway.

Press DELETE to delete a digit.
Press # to add a dot.to add a dot..
Press /REPEAT or /SKIP to move the cursor to

the left or right.

Press MENU/SELECT to save. The screen displays
IP obtained: XXX.XXX.X.XXX Check network info?
Press MENU/SELECT to read the network info, or press
CANCEL to return to the main menu.

If the IP entered is invalid, the screen displays

IP is invalid. briefly, and then returns to the
Enter static IP screen.

Reboot the deskset to update the IP.

Discovery method

Use this feature to change the connection mode of the deskset when you
changed to a different router. By default, the discovery method is set to
Mode B.

To change the discovery method:

When the console is idle, press MENU/SELECT.
Press MENU/SELECT again or /SKIP to select

System Setup.
Press or to scroll to Network Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Discovery method, then
press MENU/SELECT or /SKIP.

Press or to scroll between Mode A or
Mode B (Default), then press MENU/SELECT
or /SKIP to save the setting. To exit without
making changes, press CANCEL.

7.

•

•

•

8.

•

9.

1.

2.

3.

4.

5.

Getting started

System setup

IP obtained:

192.168.1.3
Check

network info?

Router/Gateway:

192.168.1._

<’#’ = Add dot>

Network Setup
Auto set IP
Set static IP

>Discovery Method

Discovery Method
Mode A
>Mode B (Default)

26

Network info

Use this feature to view the information of the IP address, subnet mask,
router/gateway, DNS servers and DHCP server of the deskset.

To check the network information:

When the deskset is idle, press MENU/SELECT.
Press MENU/SELECT again or /SKIP to choose

System Setup.
Press or to scroll to Network Info, then press

MENU/SELECT or /SKIP.

Press or to browse through the
network information.

1.

2.

3.

4.

Network Info

IP address:

192.168.1.3
Subnet mask:

Network Info

Subnet mask:

255.255.255.0
Router/Gateway:

Network Info

Router/Gateway:

192.168.1.1
DNS servers:

Getting started

System setup

27

Ringer volume

Use this feature to set the ringer volume to one of six levels or turn the ringer
off. When the ringer is off, the icon appears on the deskset screen. The
MS2015 deskset stores the volume setting for all lines.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Ringers, then press

MENU/SELECT or /SKIP.

Press MENU/SELECT again or press /SKIP to select
Ringer Volume.

Press , , /REPEAT, /SKIP, or VOLUME on
the deskset to adjust the ringer volume.

Press MENU/SELECT to save the setting and return to
the previous menu. To exit without making changes,
press CANCEL.

-OR-

When the deskset is idle, press VOLUME to adjust
the ringer volume, then press MENU/SELECT to save.

NOTE: The ringer volume also determines the ringer volume for intercom calls. If the deskset
ringer volume is set to off, it is silenced for all incoming calls, including intercom calls.

Ringer tone

Use this feature to choose one of the ten ringer tones for incoming calls. You
can choose different ringer tones for different lines so you can easily identify
which line is calling.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Ringers, then press

MENU/SELECT or /SKIP.

Press or to scroll to Ringer Tone, then press

MENU/SELECT or /SKIP.

Press or to select the desired line (Line 1,
Line 2, Line 3 or Line 4), then press MENU/SELECT
or /SKIP.

Press or to select a desired ringer tone.
Press MENU/SELECT to save the setting and return to

the previous menu. To exit without making changes,
press CANCEL or /REPEAT.

Repeat steps 4-6 above to choose ringer tones for
other lines if desired.

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4.

5.

6.

7.

Telephone settings

Telephone setup

System Setup
>Ringers
Set Date/Time

One Touch

Ringers
>Ringer Volume
Ringer Tone

Volume

Ringers
Ringer Volume
>Ringer Tone

Ringer Tone
>Line 1
Line 2

Line 3

Line 1
>Tone 1
Tone 2

Tone 3

28

Telephone settings

Telephone setup

Set date/time

The answering system displays the date and time of the message while
playing messages. Before using the answering system, set the date and time
as follows.

Follow the steps below to set the month, day, year
and time:

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Set Date/Time, then press

MENU/SELECT or /SKIP.

Use the dialing keys to enter the month (MM), day (DD)
and year (YY). Press /REPEAT or /SKIP to scroll
between month, day and year.

Press MENU/SELECT to move to the time setting.
Use the dialing keys to enter the hour and minute.
Press /REPEAT or /SKIP to select AM or PM.
Press MENU/SELECT to save the setting and return to

the previous menu. To exit without making changes,
press CANCEL.

LCD language

This feature allows you to change the language used for all screen displays.
The language settings on the console, desksets and cordless handset are
independent. By default, the language is set to English.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to LCD Language, then press

MENU/SELECT or /SKIP.

Press or to select English, Français or Español.
Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without
making changes, press CANCEL.

1.

2.

3.

4.

5.

6.

7.

1.

2.

3.

4.

5.

Ringers
Set Date/Time
One Touch
>Phone Settings

LCD Language
>English
Francais
Espanol

~

,

Phone Settings
>LCD Language
Home area code
Key Tone

System Setup
Ringers
>Set Date/Time
One Touch

Set Date
01/01/12
MM/DD/YY

Set Time

02:30 AM

29

Home area code

Use this feature to program this deskset to recognize your home area code.
This feature makes it easy for you to place a call from the caller ID log.

When you receive a call from within your home area code, the caller ID
information only displays the seven digits of the telephone number. When
you dial from the call log, only seven digits are dialed.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to Home area code, then press

MENU/SELECT or /SKIP.

The screen displays Home area code. Use the dialing
keys to enter a three-digit area code.

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to

the left or right.

Press MENU/SELECT to save the setting and return to the previous menu. To
exit without making changes, press CANCEL.

Key tone

The deskset is set to beep with each key press. If you turn off the key tone,
there are no beeps when you press keys.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to Key Tone, then press

MENU/SELECT or /SKIP.

Press or to choose On or Off.
Press MENU/SELECT or /SKIP to save the setting and

return to the previous menu. To exit without making
changes, press CANCEL or /REPEAT.

1.

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4.

•

•

5.

1.

2.

3.

4.

5.

Telephone settings

Telephone setup

Phone Settings
LCD Language
>Home area code

Key Tone

Home area code
_

Phone Settings
LCD Language
Home area code

>Key Tone

Key Tone
>On
Off

30

LCD contrast

Use this feature to adjust the screen contrast to one of eight levels to
optimize readability in different lighting conditions.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to LCD Contrast, then press

MENU/SELECT or /SKIP.

Press or to choose the desired screen contrast
level (Level 1 - Level 8).

Press MENU/SELECT or /SKIP to save the setting and
return to the previous menu. To exit without making
changes, press CANCEL or /REPEAT.

Dial mode

The dial mode is preset to tone dialing. If you have pulse (rotary) service, you
must change the dial mode to pulse dialing before using the telephone.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to Tone/Pulse, then press

MENU/SELECT or /SKIP.

Press or to choose Tone or Pulse.
Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.

1.

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4.

5.

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3.

4.

5.

Telephone settings

Telephone setup

Phone Settings
Home area code
Key Tone
>LCD Contrast

LCD Contrast
Level 2
Level 3
>Level 4

Phone Settings
Key Tone
LCD Contrast
>Tone/Pulse

Tone/Pules
>Tone
Pulse

31

Music on hold

Music on hold (M.O.H) is available on this console. When this feature is
turned on and you put a call on hold, both ends of the call will hear the
default music that comes with the console. When this feature is turned off
and you put a call on hold, both ends of the call will hear a beep every
10 seconds.

To turn this feature on or off:

When the console is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to Music on Hold, then press

MENU/SELECT or /SKIP.

Press or to scroll to On or Off.
Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.

Hold reminder

When this feature is on and there is a call on hold, the deskset beeps once
every 30 seconds.

To turn this feature on or off:

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to Hold Reminder, then press

MENU/SELECT or /SKIP.

Press or to scroll to On or Off.
Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.

1.

2.

3.

4.

5.

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2.

3.

4.

5.

Telephone settings

Telephone setup

Phone Settings
Tone/Pulse
Music on Hold

>Hold Reminder

Hold Reminder
>On
Off

Phone Settings
LCD Contrast
Tone/Pulse

>Music on Hold

Music on Hold
>On
Off

32

Phone rename

Use this feature to rename the deskset.

To change the setting:

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to Phone Rename, then press

MENU/SELECT or /SKIP.

Use the dialing keys to change the name (up to 12
characters).

Press /REPEAT or /SKIP to move the cursor
left or right.

Press DELETE to delete a character.

Press MENU/SELECT to save the setting and return to the previous
menu. To exit without making changes, press CANCEL.

Set default

Use this feature to reset all settings of this deskset to their default settings.
All phone settings, directory, caller ID history, redial list, one-touch memory,
private mailbox messages will be reset.

To reset all feature settings to default:

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Phone Settings, then press

MENU/SELECT or /SKIP.

Press or to scroll to Set Default.
Press MENU/SELECT or /SKIP. The screen displays

Set phone to default settings? Press ‘SELECT’
to confirm.

Press MENU/SELECT. The deskset reboots to reset
all settings.

Customer support

Use this feature to display the AT&T website.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to Customer Support, then

press MENU/SELECT or /SKIP.
Press CANCEL to return to the previous menu.

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•

5.

1.

2.

3.

4.

5.

1.

2.

3.

Telephone settings

Telephone setup

Phone Settings
Music on Hold
Hold Reminder
>Phone Rename

Phone Rename

Deskset_

Phone Settings
Hold Reminder
Phone Rename
>Set Default

Set phone to

default settings?

Press ’SELECT’

to confirm

www.
telephones.
att.com

33

The deskset comes programmed to select a line automatically for calls when
you do not press a line key. To override the automatic line selection setting,
see Prime line on page 22 for details. When you answer a call, the deskset
automatically selects the ringing line.

Line indicators

Each of the four indicators on LINE 1-LINE 4
indicate the state of the corresponding
telephone line.

On when the corresponding line is in use.
Flashes slowly when the line is on hold.
Flashes rapidly when there is an incoming call

on the corresponding line.

Making and ending a call

To make a call from the deskset:

Lift the handset or press SPEAKER .

-OR­ To override automatic line selection, press LINE 1-

LINE 4 for the desired line, then lift the handset.

2. Wait for a dial tone, then enter the telephone
number. The screen displays the elapsed time as you
talk (in hours, minutes and seconds).

To end a call from the deskset:

Place the handset on the deskset to hang up.

-OR-

Press the corresponding line key (LINE 1-LINE 4) to hang up.

-OR-

If you are using the speakerphone, press SPEAKER to hang up.to hang up.

NOTE: The elapsed time is not affected by accessing services from your telephone service provider.

•

•

•

1.

•

•

•

Telephone operation

Telephone operation

Line 1 00:00:01

L1

34

Telephone operation

Telephone operation

To make a call using a corded headset:

Make sure a corded headset is connected to the deskset (page 20).

Press HEADSET on the deskset.
Wait for a dial tone, then dial the number.
To hang up, press HEADSET.

To make a call using a cordless headset:
You can make a call using a registered cordless headset (see Adding and

registering a cordless headset on page 18). For more details on the

cordless headset operation, refer to the TL7600 user’s manual.

Enter the telephone number. Press DELETE to make corrections.
Lift the handset or press SPEAKER to dial.
Press the ON/OFF button on the cordless headset.
To hang up, press the ON/OFF button.

On hook dialing (predialing)

Enter the telephone number. Press DELETE to make corrections.
Lift the handset or press SPEAKER to dial.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired

line, then lift the handset.

Full duplex speakerphone

During a call, press SPEAKER to switch between handsfree speakerphone
and normal handset use. Press SPEAKER again if you are using
speakerphone or place the handset on the deskset to hang up.

Answering a call

Lift the handset, or press the corresponding line key (LINE 1-LINE 4),
SPEAKER , HEADSET or the ON/OFF button on a registered cordless

headset to answer an incoming call.

Temporary ringer silencing

When the telephone is ringing, you can temporarily silence the ringer of the
deskset without disconnecting the call. Press MUTE to silence the ringer. The
next call rings normally at the preset volume.

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35

Telephone operation

Options while on calls

Call waiting

If you subscribe to call waiting service with your telephone service provider,
you hear a beep if someone calls while you are in the middle of a call.

Press FLASH to put your current call on hold and
take the new call.

Press FLASH at any time to switch back and forth
between calls.

Volume control

Use this feature to independently set the listening
volume to one of six levels for each of the listening
options (corded handset, corded headset and
speakerphone). All settings are independent. While on a
call, press VOLUME to adjust the listening volume.

Mute

Use this feature during a telephone conversation to silence the microphone.
You can hear the caller, but the caller cannot hear you.

To mute a call:

Press MUTE. When mute is on, the MUTE lights up;
the screen also displays MUTE.

To take a call off mute:

Press MUTE again and resume speaking.

•

•

•

•

Volume

L1

36

Telephone operation

Options while on calls

Temporary tone dialing

If you have pulse (rotary) service only, use this feature to temporarily switch
pulse to touch-tone dialing during a call by pressing TONE .

Press TONE during a call.
Use the dialing keys to enter the desired number. The telephone sends

touch-tone signals.

The telephone automatically returns to pulse dialing mode after you end
the call.

Hold

Use this feature to hold one line while accessing another, or as part of the
conference and call transfer features.

While on a call, press HOLD. The corresponding line
key (LINE 1-LINE 4) indicator for the line on hold
flashes slowly. After the call has been put on hold,
a beep sounds every 30 seconds. (To turn off the
reminder beep, see Hold reminder on page 31).

If you are using the speakerphone, the speakerphone turns off and the
SPEAKER key turns off automatically after you press HOLD. If you are
using the corded headset, the headset turns off and the HEADSET key turns
off automatically after you press HOLD.

To release the hold, press line key (LINE 1-LINE 4) of the line being put
on hold.

Music on hold (M.O.H) is available on this deskset if you have turned on the
Music on hold setting (page 31). When you put a call on hold, the caller will
hear the default music that comes with the deskset.

NOTES:

You cannot put an intercom call on hold.

The call privacy setting remains unchanged after the call is put on call.

The call ends automatically after it is put on for 10 minutes.

Switching between lines

Use this feature to switch between lines during an outside call:

Press the desired line key (LINE 1-LINE 4) of another telephone line to
make or answer another call. The current call is put on hold automatically.

To return to the first call, press the line key (LINE 1-LINE 4) of the original
call. The second line is put on hold automatically.

1.

2.

•

•

•

1.

2.

37

Telephone operation

Options while on calls

Call privacy

The call privacy is set to On by default. The deskset allows only one device
to use a line at a time. You can turn this setting off during a call to allow
other telephones to join the call. The setting automatically returns to On
after you hang up.

To turn call privacy off during a call:

During the call, press MENU/SELECT.
Press MENU/SELECT to select Call Privacy.
Press or to choose Off, then press

MENU/SELECT. Other telephones can now join the

call by pressing the corresponding line key (LINE 1-

LINE 4).

To turn call privacy back on during a call:

During the call, press MENU/SELECT.
Press MENU/SELECT to select Call Privacy.
Press or to choose On, then press

MENU/SELECT. The deskset displays PRIV. No extension can join the call

now. If another extension tries to access the line you are using, it displays
Line is not available at this time.

NOTE: You cannot set call privacy during intercom.

1.

2.

3.

1.

2.

3.

>Call Privacy
Record Call

L1

Call Privacy
>On
Off

L1

38

Telephone operation

Options while on calls

Call Privacy
>Record Call

L1

Record Call

>Start recording

L1

Record Call

>Stop recording

L1

REC

Recording a call

Use this feature to record a phone conversation during a call. The recording
is treated the same as memos and is marked as a new message in the
private mailbox. You cannot record a conference call or an intercom call and
you cannot use another line while you are recording a phone conversation.
Listen to recorded conversation the same way as incoming messages or
memos (see Message playback on page 72).

To record a call:

During a call, press MENU/SELECT.
Press or to scroll toto scroll to Record call, then press

MENU/SELECT.

Press MENU/SELECT to choose Start recording.
The recording starts and the screen shows REC.

There is a beep sound.

NOTE: To ensure that you are in compliance with any federal or

state regulations regarding recording a telephone call, you
should start the recording process and then inform the other
party that you are recording the call.

To stop recording:

Place the handset back to the deskset, or press
SPEAKER to hang up if you are using the
speakerphone.

-OR-

Press MENU/SELECT during the recording.
Press or to scroll toto scroll to Record Call, then press

MENU/SELECT.

Press MENU/SELECT to choose Stop recording. The system saves the
conversation into the private mailbox.

1.

2.

3.

4.

1.

2.

3.

39

Telephone operation

Options while on calls

Chain dialing

While you are on a call, you can initiate a dialing sequence from the numbers
in the directory, caller ID history, redial list or one-touch memory.

Chain dialing can be useful if you wish to access other numbers (such as
bank account numbers or access codes) from the directory, caller ID history,
redial list or one-touch memory.

To access the directory while on a call:

Press DIRECTORY, then press or toto scroll to the desired entry.
Press MENU/SELECT to dial the desired entry. To exit without making

changes, press CANCEL and continue with the conversation.and continue with the conversation.

To access the call history while on a call:

Press CALL HISTORY, then press or toto scroll to the desired entry.
Press MENU/SELECT to dial the desired entry. To exit without making

changes, press CANCEL and continue with the conversation.and continue with the conversation.

To access the redial list while on a call:

Press AUTO REDIAL, then press or toto scroll to the desired entry.
Press MENU/SELECT to dial the desired number. To exit without making

changes, press CANCEL and continue with the conversation.and continue with the conversation.

To access the one touch entry while on a call:

Press the desired one-touch key for the number in the upper location.

-OR-

Press LOWER, then the desired one-touch key for the number in the
lower location.

1.

2.

1.

2.

1.

2.

40

Telephone operation

Redial

The last 10 telephone numbers dialed (up to 30 digits) are stored in system
memory. If there is a cordless handset registered to this deskset, the redial
memory is shared between the deskset and its registered cordless handset.

To view the 10 most recently dialed numbers

Press AUTO REDIAL to enter the redial list and display the most recently
called number.

Press or to view other recently called numbers.
Press CANCEL to exit the redial list.

To redial a number

When the desired number displays on the screen:

Lift the handset.

-OR-

Press SPEAKER or HEADSET.

To override automatic line selection, press LINE 1-LINE 4 for the desired line,
then lift the handset.

To copy a redial entry to directory

Press AUTO REDIAL to enter the redial list and display the most recently
called number.

Press or to view other recently called numbers.
Press /REPEAT or /SKIP to choose Copy to DIR, then press MENU/SELECT.
The deskset displays Enter Name. Use the dialing keys to enter the name

(up to 15 characters).

Press /REPEAT or /SKIP to move the cursor to the left or right.
Press DELETE to delete a character.

Press MENU/SELECT to save. The deskset displays Enter Number. Use the
dialing keys to enter the number (up to 30 digits).

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to the left or right.
You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

Store a signal for switching to temporary tone signaling. If you have dial
pulse (rotary) service, this signal is required for some special services.
Press or to choose Send tone, then press MENU/SELECT. A T appears
on the screen. All numbers you enter after this will send touch-tone signals
during dialing.

1.

2.

3.

•

•

1.

2.

3.

4.

•

•

5.

•

•

•

•

41

To copy a redial entry to directory (continued)

You can store the flash signal required by some special services as part of a
dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen.

Press or to choose Done, then press MENU/SELECT. To exit without
making changes, press or to choose Cancel and then press

MENU/SELECT, or press CANCEL to return to the previous menu.

To copy a redial entry to one-touch memory

Press AUTO REDIAL to enter the redial list and display the most recently
called number.

Press or to view other recently called numbers.
Press /REPEAT or /SKIP to choose Copy to 1-touch, then press

MENU/SELECT.

The deskset displays Press a 1-touch key to save the number.

Press the one-touch button for the destination party in the
upper location (the first 16 one-touch location).

-OR-

Press LOWER, then press the one-touch button for the destination party in
the lower location (the second 16 one-touch location).

The deskset displays Number saved to 1-touch key.

To delete a number

While the screen displays the desired number, press DELETE to delete the
number from the redial memory. The screen displays Redial deleted.

•

6.

1.

2.

3.

4.

•

•

5.

Telephone operation

Redial

42

Auto-redial

Use this feature to automatically redial a number up to ten times.

Press AUTO REDIAL to enter the redial list and display the most recently
called number.

Press or to view other recently called numbers.
While the screen displays the desired number, press /REPEAT or /SKIP

to choose Auto redial, then press MENU/SELECT.
The telephone calls the desired number using the speakerphone. The

screen displays Redial in XX sec.
When the other party answers, you will need to take an action to speak

with the other party and stop the auto-redial attempts. Lift the handset,
press SPEAKER or HEADSET to speak with the other party.

After a call is placed, if the line is busy, you will hear a busy tone
for a few seconds before the set hangs up. The call will be redialed
30 seconds later. This process repeats up to 10 times or until the called
number is no longer busy. If the line is still busy after 10 attempts, no
more attempts are made.

If the line is ringing but no party answers after two attempts, no more
attempts are made.

If you want to turn off the auto-redial feature during the 30-second
waiting time, press CANCEL.

1.

2.

3.

4.

5.

•

•

•

Telephone operation

Redial

43

Telephone operation

Conference call

The system can support 5-way conference with a maximum of one outside
call and four system extensions (including the initiating party), or two outside
calls and three system extensions (including the initiating party). The
outside call must be established first because an intercom call cannot be
placed on hold.

There are two ways to establish a conference call.

Inviting parties using Intercom

The party who initiates the conference invites other system extensions to join
the conference by using intercom after establishing the first outside call.

-OR­Join a call in progress

Other system extensions can join the call in progress by pressing the line key
which is currently in use for the conference to join the call.

A. Inviting parties using Intercom

Make or answer an outside call.
Press another available line key to make another

outside call. The original outside call is put on hold.
When the external party picks up, you can have a
private conversation with that party.

-OR-

Press INTERCOM. The outside call is put on hold. Press or to scroll to
the desired extension, or enter the desired extension number directly. The
called extension picks up the intercom call. You can now have a private
conversation with that extension.

Press CONFERENCE at any time to begin the conference call.
If necessary, repeat steps 2-3 above to invite another system extension to

join the conference until the maximum capacity is reached.
Place the corded handset on the deskset or press SPEAKER if you are

using speakerphone to hang up. If the party who initiates the conference
call hangs up, the conference call will be ended. The call will also be
ended when all parties hang up.

To drop an outside line

If you want to drop an outside line during a conference call, press the
corresponding line key (LINE 1-LINE 4).

-OR-

If the other end of the outside line hangs up the call, press the
corresponding line key (LINE 1-LINE 4) to release that line for other system

extension use.

NOTE: If you want to start a conference with two outside calls, make sure you have invited two
outside calls before inviting any system extensions.

A.

B.

1.

2.

3.

4.

5.

•

•

Conf. 00:00:00

L1:8002223111

L2:8662884268

L1 L2

44

Telephone operation

Conference call

B. Join a call in progress

Make or answer an outside call on the deskset, then press MENU/SELECT.
Press MENU/SELECT to select Call Privacy on your deskset.
Press or to choose Off, then press MENU/SELECT.
Any system extension can join the call by pressing the line key currently

in use to join the conference. When there is an extension joining the
conference, you have to turn off the call privacy setting (steps 2-3 above)
on that extension if you want another extension to join the call.

If necessary, repeat step 4 until the maximum capacity is reached.
Place the corded handset on the deskset or press SPEAKER if you are

using speakerphone to hang up. The call will be ended when all parties
hang up.

NOTES:

If the system extension which initiated the call does not turn off the call privacy setting and
you try to join that call, the screen displays Line is not available at this time.

We recommend you to have no more than five parties in a conference call. A conference call
can hold more than five parties but the performance of the call is not guaranteed.

If you have answered another outside call during a conference and want to resume the
original call, end the existing call first, then lift the corded handset, or press SPEAKER , or
press CONFERENCE.

If you are experiencing difficulty in using the conference features on this telephone, please
consider using AT&T’s complete line of teleconference services to find a solution that best
meets your needs. AT&T TeleConference Services reduces travel time and expenses while
increasing productivity wherever people are located, enabling you to host truly virtual
meetings and share important information in real time. To sign up for AT&T TeleConference

Services, go to: www.att.com/orderconference for details.

1.

2.

3.

4.

5.

6.

•

•

•

•

45

Call scenario

The table below provides you with more information on the number of
outside lines available for use during a conference call under different
call scenarios.

A. Inviting parties using Intercom

Device that
starts a
conference call

Number of
outside calls in
a conference

Number of
extensions in a
conference

Outside lines
available for
other extension
to use

Console 1 1 2

1 2 1

2 1 1

2 2 0

Deskset 1 1 3

1 2 3

2 1 2

2 2 2

B. Join a call in progress

Device that
starts a
conference call

Number of
outside calls in
a conference

Number
of system
extensions joined
in a conference

Outside lines
available for
other extension
to use

Console/Deskset 1 1 2

2 1

3 0

Telephone operation

Conference call

46

Telephone operation

Intercom

You can use the intercom feature for conversations between this deskset and
a system deskset, or between two system desksets.

The console and each deskset in the telephone system MUST be assigned a
unique extension number for the intercom feature to work. The assignment is
done when the deskset is initially set up.

Make an intercom call to an extension

Press INTERCOM on the deskset when it is idle.
Press or to scroll to a desired extension, then

press MENU/SELECT.

-OR-

Use the dialing keys to dial the extension number.
The screen displays Intercom to: XX (XX represents

the extension number of destination device).

-OR­If you have assigned extension numbers as one-touch entries (see Assign a

one-touch entry on pages 49-50), you can initiate an intercom by pressing

the desired one-touch button.

When the console is idle, press the desired one-touch button, or press
LOWER then the desired one-touch button.

The console displays Intercom to: XX (XX represents the extension
number of the destination device).

NOTES:

Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER
or CANCEL.

You cannot intercom an extension that is on a call.

If all four telephone lines are in use, the intercom feature is not available.

Answer an intercom call

When you receive an intercom call, you hear a ringing tone and your screen
displays Intercom from: XX (XX represents the extension number of the
calling device). Lift the handset or pressLift the handset or press SPEAKER to answer.

End an intercom call

Place the handset back to the deskset or press SPEAKER if you are usingif you are using
the speakerphone.

Answer an incoming call during an intercom call

If you receive an incoming outside call during an intercom call, there is an
alert tone.

To answer the call, press the corresponding line key (LINE 1-LINE 4). The
intercom call ends automatically.

1.

2.

3.

1.

2.

•

•

•

Intercom to:
>Reception 11
Meeting room 12
Ext 13 13

47

Telephone operation

Call transfer

You can transfer a call to any other system telephone. Once you transfer a
call, it can be answered by any system telephone, not just at the extension
you called.

Blind transfer

While on a call, you can transfer a call directly without notifying the
desired extension:

Press TRANSFER on the deskset while on a call. The
call is put on hold.

Press or to scroll to the desired extension, thento scroll to the desired extension, then
press MENU/SELECT.

-OR-

Use the dialing keys to dial the extension number.
The destination device rings. Choose either

option below.

Answer the call by lifting the corded handset,
or pressing SPEAKER .

You can resume the call by pressing the
corresponding flashing line key (LINE 1-LINE 4) on
the deskset before the destination device answers
the call.

Put the corded handset on the deskset or press SPEAKER to hang up.

NOTES:

If you transfer a call to an extension that does not exist, the call ends.

The transferred call will only ring on the destination extension for three minutes.

The extension which initiated the transfer can retrieve the call within 10 minutes after the call has
been transferred by pressing the corresponding line key.

The transferred call ends if the destination extension doesn’t answer after 10 minutes.

1.

2.

3.

•

•

4.

•

•

•

•

Transfer to:
>Reception 11
Meeting room 12

Ext 13 13

48

Transfer a call and speak to the receiving party

You can transfer a call and speak to the receiving party before completing
the transfer while on a call:

Press INTERCOM on the deskset while on a call. The
call is put on hold.

Press or to scroll to a desired extension, then
press MENU/SELECT.

-OR-

Use the dialing keys to enter the desired extension number.
The destination extension rings and the call is answered by lifting the

handset or pressing SPEAKER . You can now talk to the destination
party privately.

Press TRANSFER to transfer the call to the destination extension.

1.

2.

3.

4.

Telephone operation

Call transfer using intercom

Intercom to:
>Ext 11 11
Ext 12 12
Ext 13 13

49

This deskset has 32 one- and two-touch memory locations (speed dial
locations) where you can store the phone numbers or system extension
numbers you wish to dial using fewer keys than usual. You can store up to
30 digits in each location.

You can access the first 16 locations using only the one-touch buttons. To
access the remaining 16 locations, press LOWER and then the one-touch
button for the desired location. You might wish to write the names, telephone
numbers, or extension numbers of the one-touch entries on the directory
card, using the light gray spaces for the upper 16 locations and the white
spaces for the lower 16 locations.

Assign a one-touch entry

Use the following steps to program the one-touch keys.

When the deskset is idle, press MENU/SELECT.
Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

Press or to scroll to Program, then press

MENU/SELECT or /SKIP.

The screen displays Enter Number:
Use the dialing keys to enter a telephone number

(up to 30 digits) or an extension number.

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to

the left or right.
You can include a pause while storing a dialing

sequence that requires one during actual dialing.
Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

Store a signal for switching to temporary tone signaling. If you have dial
pause (rotary) service, this signal is required for some special services.
Press or to choose Send tone, then press MENU/SELECT. A T appears
on the screen. All numbers you enter after this will send touch-tone signals
during dialing.

You can store the flash signal required by some special services as part of a
dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

1.

2.

3.

4.

5.

•

•

•

•

•

Telephone operation

One touch

System Setup
Ringers
Set Date/Time

>One Touch

One Touch
View
>Program

Enter Number:
18002223111_
Select to:

Done

50

Assign a one-touch entry (continued)

Press or to choose Done, then press MENU/SELECT to save the
setting and return to the previous menu. To exit without making changes,
press or to choose Cancel, then press MENU/SELECT, or press
CANCEL to previous menu.

The screen displays Press a 1-touch key to save
the number.

Press the desired one-touch key to store a the
telephone number in the upper location.

-OR-

Press LOWER, then press the desired one-touch key
to store the telephone number in the lower location.

The screen displays Number saved to 1-touch key
briefly, and then One Touch #XX (X represents the
one-touch location) and the telephone number or
extension number.

NOTE: If the one-touch location already has an assigned number, the screen displays
Replace 1-touch key memory? Press MENU/SELECT to replace the old number with the
new one.

Review the one-touch entry

When the deskset is idle, press MENU/SELECT.
Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

Press or to scroll to View, then press

MENU/SELECT or /SKIP.

Press or to scroll to the desired one-touch location. The screen
displays the one-touch location number and the telephone number or
extension number.

To dial a one-touch entry

When the deskset is idle, press the desired one-touch button for the
destination party in the upper location.

-OR-

When the deskset is idle, press LOWER, then press the one-touch button for the
destination party in the lower location.

The deskset dials the one-touch number using the speakerphone.

6.

7.

8.

9.

1.

2.

3.

4.

Press a
1-touch key
to save the

number

One Touch #18
18002223111

Edit

Telephone operation

One touch

One Touch
>View
Program

51

Edit the one-touch key

When the deskset is idle, press MENU/SELECT.
Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

Press or to scroll to View, then press

MENU/SELECT or /SKIP.

Press or to scroll to the desired one-touch location.
Press MENU/SELECT to select Edit.
The screen displays Edit Number. Use the dialing keys

to edit the number.

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to the left or right.
You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

Store a signal for switching to temporary tone signaling. If you have dial
pause (rotary) service, this signal is required for some special services.
Press or to choose Send tone, then press MENU/SELECT. A T appears
on the screen. All numbers you enter after this will send touch-tone signals
during dialing.

You can store the flash signal required by some special services as part of a
dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

Press or toto scroll to Done, then press MENU/SELECT to save the setting.

Delete an one-touch key

When the deskset is idle, press MENU/SELECT.
Press or to scroll to One Touch, then press

MENU/SELECT or /SKIP.

Press or to scroll to View, then press

MENU/SELECT or /SKIP.

Press or to scroll to the desired one-touch location.
Press /SKIP to scroll to Delete, then press

MENU/SELECT.

The deskset displays Delete memory? Press

MENU/SELECT to confirm. To exit without making

changes, press CANCEL.

1.

2.

3.

4.

5.

6.

•

•

•

•

•

7.

1.

2.

3.

4.

5.

6.

Telephone operation

One touch

One Touch #18
18002223111

Edit

Edit Number
18002223111_
Select to:

Done

One Touch #18
18002223111

Delete

Delete

memory?

52

Use the directory to store names and phone numbers. Directory entries
are not shared with other extensions. The console and each deskset have
their own directories. If a cordless handset is registered to this deskset,
the directory memory is shared between the deskset and its registered
cordless handset.

Capacity

The directory of this deskset can store up to 50 entries, with a maximum of
15 alphanumeric characters (including spaces) for names and 30 digits for
telephone numbers. A convenient search feature can help you quickly find
and dial numbers (page 55).

If there are already 50 entries, the screen shows Directory memory full.

You cannot store a new number until you delete one. If you try to view the

directory when there are no entries, the screen displays Directory empty.

Exit the directory

On the deskset, press CANCEL to cancel an operation and return to
previous screen.

Directory

About the directory

53

Create a new directory entry

Use the following steps to store a name and
number in the directory.

When the deskset is idle, press DIRECTORY.
The deskset shows a summary with the

number of directory entries stored. Press
MENU/SELECT to add an entry.

The screen displays Enter Name. Use the dialing
keys to enter the name (up to 15 characters). Each
time you press a key, the character on that key
appears. When entering a name in the directory, the
first letter of each word is automatically capitalized.
Additional key presses produce other characters on
that key. See the chart below.

Dialing

keys

Characters by number of key presses

1 2 3 4 5 6 7 8 9 10 11

1 1 . -

( ) * # & / ,

2 a b c A B C 2

3 d e f D E F 3

4 g h i G H I 4

5 j k l J K L 5

6 m n o M N O 6

7 p q r s P Q R S 7

8 t u v T U V 8

9 w x y z W X Y Z 9

0

Space

0

*

#

Press DELETE to delete a character.
Press /REPEAT or /SKIP to move the cursor to the left or right.
Press 0 to add a space.

Press MENU/SELECT to save. The screen displays Enter Number. Use the
dialing keys to enter the number (up to 30 digits).

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to the left or right.
You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

1.

2.

3.

•

•

•

4.

•

•

•

Directory

Create directory entries

Enter Name

Christine Smith_

54

Create a new directory entry (continued)

Store a signal for switching to temporary tone
signaling. If you have dial pulse (rotary) service,
this signal is required for some special services.
Press or to choose Send tone, then press

MENU/SELECT. A T appears on the screen. All

numbers you enter after this will send touch-tone
signals during dialing.

You can store the flash signal required by some special services as part of a
dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen.

Press or to scroll to Done, then press MENU/SELECT. To exit without
making changes, press CANCEL, or press or to scroll to Cancel,
then press MENU/SELECT.

Review directory entries

When the deskset is idle, press DIRECTORY. The
screen displays a summary with the number of
directory entries stored.

Press or to browse through the directory.
Entries appear alphabetically by the first letter in
the name.

Press CANCEL to cancel an operation and return to idle mode.

•

•

5.

1.

2.

3.

Directory

Create directory entries

Directory

XX entries

‘MENU’ =Add entry

Enter Number

8002223111_

Select to:

Done

55

Search by name

Follow the steps below to search for directory entries on the deskset.

Press DIRECTORY on the deskset. The screen displays a summary with the
number of directory entries stored.

Press or to browse through the directory.browse through the directory.
When a name appears, press the dial pad keys (2-9) to start a

name search.

The directory shows the first name beginning with the first letter
associated with the dial pad key, if there is an entry in the directory
beginning with that letter. If there is no entry matching the letter you
press, it remains in the current entry.

To see other names starting with the letters on the same dial pad key,
keep pressing the key. The names appear in alphabetical order.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:

If you press 5 (JKL) once, you see Jennifer.
If you press 5 (JKL) twice, you see Kevin.
If you press 5 (JKL) three times, you see Linda.
To view Jessie, press whilewhile Jennifer is displayed.

1.

2.

3.

•

4.

•

•

•

•

Directory

Search directory

56

You can dial, delete or edit a directory entry (name and number) when it is
shown on the deskset screen. You can use the directory review (page 54) or
name search (page 55) to show an entry.

Display dial

When a number is displayed on the screen, you can dial the number by lifting
the corded handset, or pressing SPEAKER or the desired line keythe desired line key (LINE 1-

LINE 4).

Delete an entry

When a directory entry appears, press MENU/SELECT.
Press or to choose Delete, then press

MENU/SELECT.

The deskset displays Delete contact? Press

MENU/SELECT to confirm.

-OR-

When a directory entry appears, press DELETE, then press MENU/SELECT
to confirm.

1.

2.

3.

Directory

Dial, delete or edit entries

Christine Smith
Edit
Copy to 1-touch
>Delete

32/50

57

Directory

Dial, delete or edit entries

Edit an entry

When a directory entry appears, press MENU/SELECT.
Press or to choose Edit, then press MENU/SELECT.
The screen displays Enter Name. Use the dialing

keys to edit the name. If you only want to edit the
number, skip to step 4.

Press DELETE to delete a character.
Press /REPEAT or /SKIP to move the cursor to

the left or right.

Press MENU/SELECT to save. The screen displays
Enter Number. Use the dialing keys to edit
the number.

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to

the left or right.
You can include a pause while storing a dialing

sequence that requires one during actual dialing.
Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

Store a signal for switching to temporary tone signaling. If you have dial
pulse (rotary) service, this signal is required for some special services.
Press or to choose Send tone, then press MENU/SELECT.
A T appears on the screen. All numbers you enter after this will send
touch-tone signals during dialing.

You can store the flash signal required by some special services as part
of a dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

Press or to scroll to Done, then press MENU/SELECT. To exit without
making changes, press CANCEL.

1.

2.

3.

•

•

4.

•

•

•

•

•

5.

Christine Smith

>Edit

Copy to 1-touch
Delete

32/50

Enter Name

Christine Smith_

Enter Number

8002223111_

Select to:

Done

58

Copy a directory entry to one touch

When a directory entry appears, press MENU/SELECT.
Press or to choose Copy to 1-touch, then press MENU/SELECT.
The screen displays Enter Number. Use the dialing

keys to edit the number.

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to

the left or right.
You can include a pause while storing a dialing

sequence that requires one during actual dialing.
Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

Store a signal for switching to temporary tone
signaling. If you have dial pulse (rotary) service,
this signal is required for some special services.
Press or to choose Send tone, then press MENU/SELECT.
A T appears on the screen. All numbers you enter after this will send
touch-tone signals during dialing.

You can store the flash signal required by some special services as part
of a dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

Press or to scroll to Done, then press MENU/SELECT.
The deskset displays Press a 1-touch key to save the number.

Press the one-touch button for the destination party in the
upper location.

-OR-

Press LOWER, then press the one-touch button for the destination party in
the lower location.

The deskset displays Number saved to 1-touch key.

1.

2.

3.

•

•

•

•

•

4.

5.

•

•

6.

Directory

Dial, delete or edit entries

Christine Smith
Edit
>Copy to 1-touch

Delete

32/50

Enter Number
8002223111_
Select to:

Done

59

Caller ID

About the caller ID

This telephone supports caller ID services that most telephone service
providers offer. Caller ID allows you to see the name, number, date and time
of calls. Depending on your service subscription, you might see the caller’s
number, or the caller’s name and number from the telephone service provider
after the first or second ring. Caller ID information might not be available
for every incoming call. Callers may intentionally block their names and/or
telephone numbers.

This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone service providers use
compatible equipment.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of
the caller before answering the telephone, and while on another call.

It might be necessary to change telephone service to use this feature.
Contact your telephone service provider if:

You have both caller ID and call waiting, but as
separate services (you might need to combine
these services).

You only have caller ID service, or only call
waiting service.

You do not subscribe to caller ID or call waiting services.

There are fees for caller ID services. In addition, services may not be available
in all areas.

This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone service providers use
compatible equipment. The time and date, along with the call information,
are from the telephone service provider.

NOTES:

You can use this product with regular caller ID service, or you can use this product’s other features
without subscribing to caller ID or combined caller ID with call waiting service.

The format of telephone numbers displayed depends on the home area code you set (See Home
area code on page 29 for explanations and instructions on area code settings).

•

•

•

•

•

Line 1

CHRISTINE SMITH

8002223111

11:00PM MON 12/21

001/090NEW

60

How the caller ID information (call log) works

The telephone stores caller ID information for the last 200 incoming calls in
the deskset. Entries are stored in reverse chronological order. The telephone
deletes the oldest entry when the log is full to make room for new calls.

Each extension has independent caller ID information. Deleting the caller ID
information on any one extension does not affect the caller ID information on
other extensions.

If you have a cordless handset registered to this
deskset, the caller ID memory is shared between the
deskset and the cordless handset.

If you answer a call before the information appears on
the screen, it does not show in the caller ID information.

Review the caller ID information to determine who called, to easily return the
call, or to copy the caller’s name and number into your directory or
one-touch memory.

The time and date of the call and the caller’s name and telephone number
are included in the display.

Ext 12
Deskset

11:00PM MON 12/21

L1 L2 L3 L4

Caller ID

Caller ID information

Line 1

CHRISTINE SMITH

8002223111

11:00PM MON 12/21

001/090NEW

Appears when there are
new or missed calls.

Date of call

Caller’s name

Caller’s number

Time of call

If you subscribe to caller ID service, this phone automatically resets the time
and date using the caller ID information from the first incoming call after
initial setup, or each time the power resumes after a power outage.

NOTES:

The caller ID information might not be available for every incoming call. Callers might intentionally
block their names and/or telephone numbers.

Each entry can store up to 30 digits for the telephone number and 15 characters for the name.

•

•

61

Memory match

If the incoming telephone number is an exact match
with a telephone number in your directory, the name
that appears on the screen matches the corresponding
name in your directory.

For example, if Christine Smith calls, her name appears
as Chris if this is how you entered it into your directory.

NOTE: The number you see on your caller ID is in the format from the telephone service
provider. It usually delivers 10-digit telephone numbers (area code plus telephone number).
The telephone system ignores the area code when searching for a match and displays the
name of the first corresponding number from the directory.

Missed (new) calls indicator

When there are new or missed calls and you try to review the caller ID log
by pressing CALL HISTORY, the screen shows XX New call(s).

All new or missed entries are counted as missed calls. Each time you review
a call history entry with the icon NEW, the number of missed calls decreases
by one. When all the entries in the caller ID information become old (have
been reviewed), the system removes the missed calls alert from the display,
and the NEW indicator turns off.

Review the caller ID information

When the deskset is idle, press

CALL HISTORY. The deskset displays
XX New calls (the number of missed call) and
XX calls (the total number of missed calls and

reviewed calls).
Press or to review the caller ID

information. The caller ID entries are stored in
reverse chronological order starting with the
most recent entry.

To exit without making changes, press CANCEL.

1.

2.

3.

Caller ID

Caller ID operation

Line 1

CHRISTINE SMITH

8002223111

11:00PM MON 12/21

001/090NEW

Call History
XXX New calls
XXX calls

‘DELETE’ =Del all

62

View dialing options

Although the incoming call history entries
have 10 digits (the area code plus the
seven-digit number), in some areas, you
may need to dial the seven digits only,
1 plus the seven digits, or 1 plus the
area code plus the seven digits. You can
change and store the number of digits
that you dial in the call history.

While reviewing the call history, press
# (pound key) repeatedly on the deskset
to show different dialing options for local
and long distance numbers before dialing
or saving the telephone number in the directory.

Dial a call history entry

When in the caller ID history, press or to browse the number you
wish to call.

Lift the handset or press SPEAKER .

-OR­ To override automatic line selection, press the desired line key (LINE 1-

LINE 4), then lift the handset to call.

1.

2.

Caller ID

Caller ID operation

Line 1

CHRISTINE SMITH

8002223111

11:00PM MON 12/21

001/090NEW

18002223111

2223111

12223111

8002223111

Press #

63

Save a call history entry to the directory

When in the caller ID history, press or to browse
to the number you wish to save.

Press MENU/SELECT, then press or to choose
Copy to DIR.

Press MENU/SELECT. The screen displays Enter Name.
Use the dialing keys to edit the name.

Press DELETE to delete a character.
Press /REPEAT or /SKIP to move the cursor to

the left or right.

Press MENU/SELECT to save. The screen displays
Enter Number. Use the dialing keys to edit
the number.

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to

the left or right.
You can include a pause while storing a dialing sequence that requires

one during actual dialing. Press or to choose Add pause, then press

MENU/SELECT. A P appears on the screen.

Store a signal for switching to temporary tone signaling. If you have dial
pulse (rotary) service, this signal is required for some special services.
Press or to choose Send tone, then press MENU/SELECT. A T appears
on the screen. All numbers you enter after this will send touch-tone signals
during dialing.

You can store the flash signal required by some special services as part of a
dialing sequence. Press or to choose Add flash, then press

MENU/SELECT. An F appears on the screen. Continue storing the number

as usual.

Press or to scroll to Done, then press MENU/SELECT. To exit without
making changes, press CANCEL.

NOTE: You will need to change how a caller ID number is dialed if the entry does not
appear in the correct format. Caller ID numbers may appear with an area code that might
not be necessary for local calls, or without a 1 that might be necessary for long distance
calls (see View dialing options on the previous page for more information).

1.

2.

3.

•

•

4.

•

•

•

•

•

5.

Caller ID

Caller ID operation

8002223111
>Copy to DIR
Copy to 1-touch

Delete

001/090NEW

8002223111
>Copy to DIR
Copy to 1-touch

Delete

001/090NEW

Enter Number

8002223111_

Select to:

Done

64

Copy a caller ID entry to one touch

When the desired number appears, press MENU/SELECT.
Press or to choose Copy to 1-touch, then press

MENU/SELECT.

The deskset displays Press a 1-touch key to save
the number.

Press the one-touch button for the destination
party in the upper location.

-OR-

Press LOWER, then press the one-touch button for the destination party in
the lower location.

The deskset displays Number saved to 1-touch key.

Delete entries

To delete a call history entry:

When in the caller ID history, press or to
browse to the number you wish to delete.

Press DELETE to delete the shown entry from
the caller ID history.

The screen displays Caller ID deleted.

-OR-

When in the caller ID history, press or to scroll
to the desired number you wish to delete.

Press MENU/SELECT, then press or
to choose Delete.

Press MENU/SELECT, the screen displays

Caller ID deleted.

To delete all call history entries:

When the deskset is idle, press CALL HISTORY.

2. Press DELETE. The screen displays All calls deleted, then returns to the

idle screen.

1.

2.

3.

•

•

4.

1.

2.

3.

1.

2.

3.

1.

Caller ID

Caller ID operation

8002223111
Copy to DIR
>Copy to 1-touch
Delete

001/090NEW

8002223111
Copy to DIR
Copy to 1-touch
>Delete

001/090NEW

65

Caller ID

Reasons for missing caller ID information

Reasons for missing caller ID information

There are also occasions when other information or no information shows for
various reasons:

On-screen message Reason

PRIVATE NAME

The caller prefers not to show the name.

PRIVATE NUMBER

The caller prefers not to show the phone number.

PRIVATE CALLER

The caller prefers not to show the phone number
and name.

UNKNOWN NAME

Your telephone service provider cannot determine
the caller’s name.

UNKNOWN NUMBER

Your telephone service provider cannot determine
the caller’s number.

UNKNOWN CALLER

No information is available about this caller.

66

This deskset has a private mailbox that can answer calls and record
messages when the auto attendant of the console and the private mailbox
are turned on.

When the auto attendant in the console picks up a call, the caller has to
enter the extension number of this deskset to access the private mailbox. The
private mailbox answers the call after the ring delay time you set in the

Private mailbox delay section below.

Private mailbox on/off

You can turn the private mailbox on or off. The deskset displays MB when the
private mailbox is set to On.

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then

press MENU/SELECT or /SKIP.
Press or to scroll to Priv MB ON/OFF, then

press MENU/SELECT or /SKIP.
Press or to choose On or Off.
Press MENU/SELECT or /SKIP to save the setting.

Private mailbox delay

Use this feature to choose how long this phone rings before the private
mailbox picks up a call.

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then press

MENU/SELECT or /SKIP.

Press or to scroll to Priv MB Delay, then press

MENU/SELECT or /SKIP.

Press or to choose the desired time (12 seconds to 40 seconds).
Press MENU/SELECT.

Message Guard®

The answering system protects the recorded messages from loss in the event
of a power failure.

NOTE: Incoming messages shorter than two seconds are not recorded.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

Answering system

Private mailbox setup

Priv MB ON/OFF
>On
Off

Priv MB Delay

12 seconds

Message Guard® is a registered trademark of Advanced American Telephones.

67

Announcement

An announcement plays when calls are answered by the private mailbox. The
system has a default announcement, “Hello, please leave a message after
the tone.” You can use this announcement or record your own.

You can record an announcement up to 75 seconds.

To record the announcement:

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then

press MENU/SELECT or /SKIP.
Press or to scroll to Announcement, then press

MENU/SELECT or /SKIP.

Press or to scroll to Record, then press

MENU/SELECT or /SKIP.

Facing the deskset, record your announcement.
The screen displays Record OGM and the time
elapsed. Press MENU/SELECT to select STOP to
stop recording.

NOTE: Announcements shorter than two seconds are

not recorded.

To play the announcement:

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then

press MENU/SELECT or /SKIP.
Press or to scroll to Announcement, then press MENU/SELECT or

/SKIP.
Press or to scroll to Play, then press

MENU/SELECT or /SKIP.

The screen displays Play OGM and the time elapsed. Press /REPEAT or

/SKIP to choose STOP, then press MENU/SELECT to stop the playback.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

Answering system

Private mailbox setup

Private Mailbox
Priv MB ON/OFF
Priv MB Delay

>Announcement

Announcement
Play
>Record

Reset

Record OGM
00:15

Select to:

STOP

Announcement
>Play
Record

Reset

68

To reset the announcement:

During playback, press /REPEAT or /SKIP to
select RESET, then press MENU/SELECT to reset the
announcement to default. The screen displays Reset

announcement to default?

Press MENU/SELECT to confirm.

-OR-

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then

press MENU/SELECT or /SKIP.
Press or to scroll to Announcement, then press

MENU/SELECT or /SKIP.

Press or to scroll to Reset, then press MENU/SELECT or /SKIP. The
screen displays Reset announcement to default?

Press MENU/SELECT to confirm.

Call intercept

When a caller is leaving a message on your private mailbox, you can stop the
recording and talk to the caller by pressing the corresponding line key (LINE 1-
LINE 4). Choose whether private incoming messages can be intercepted by the
deskset during recording.

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then

press MENU/SELECT or /SKIP.
Press or to scroll to Call Intercept, then press

MENU/SELECT or /SKIP.

Press or to choose On or Off.
Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without
making changes, press CANCEL.

1.

2.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

Answering system

Private mailbox setup

Announcement
Play
Record
>Reset

Play OGM
00:15

Select to:

RESET

Private Mailbox
Delete all megs
Record Memo
>Call Intercept

Call Intercept
>On
Off

69

Remote access code

Use this code to select a three-digit number to allow remote access of the
answering system from another telephone. You can change the code to any
number from 000-999. This code is 333 by default.

When the deskset is idle, press ANS SYS.
Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Remote Code, then press

MENU/SELECT or /SKIP.

The screen displays Remote Code. Use the dialing
keys to enter a three-digit remote code.

Press DELETE to delete a digit.
Press /REPEAT or /SKIP to move the cursor to

the left or right.

Press MENU/SELECT to save the setting and return to
the previous menu. To exit without making changes,
press CANCEL.

Message alert

Use this feature to turn the audible message alert on or off.
If the message alert tone is on, the deskset beeps every 30 seconds when

there are messages in the private mailbox.

When the deskset is idle, press ANS SYS.
Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Message Alert, then press

MENU/SELECT or /SKIP.

Press or to choose On or Off.
Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.

1.

2.

3.

4.

•

•

5.

1.

2.

3.

4.

5.

Answering system

Answering system setup

Ans Sys Setup
>Remote Code
Message Alert

Message Length

Play Messages
Private Mailbox
>Ans Sys Setup

Record Time

Remote Code

333

Ans Sys Setup
Remote Code
>Message Alert

Message Length

Message Alert
>On
Off

70

Message Length

Use this feature to set the maximum length of each recorded message.
If you choose Greeting only, the caller hears the selected announcement but

is not able to record a message. If you choose 1 minute, 2 minutes or
3 minutes, the caller can record a message up to that specific time period. If
you choose Unlimited, the caller can record a message of any length, up to
the remaining time for all messages and memos.

When the deskset is idle, press ANS SYS.
Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Message Length, then
press MENU/SELECT or /SKIP.

Press or to choose Greeting only, 1 minute,
2 minutes, 3 minutes, or Unlimited.

Press MENU/SELECT or /SKIP to save the setting
and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.

Call screening

Use this feature to choose whether incoming messages can be heard over
the speaker when they are being recorded. If you turn call screening on, your
hear the incoming message on your deskset when a call comes in.

When the deskset is idle, press ANS SYS.
Press or to scroll to Ans Sys Setup, then press

MENU/SELECT or /SKIP.

Press or to scroll to Call Screening, then press

MENU/SELECT or /SKIP.

Press or to choose On or Off.
Press MENU/SELECT or /SKIP to save the setting

and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

Answering system

Answering system setup

Ans Sys Setup
Remote Code
Message Alert
>Message Length

Message Length
>Greeting only
1 minute
2 minutes

Ans Sys Setup
Message Alert
Message Length
>Call Screening

Call Screening
>On
Off

71

Recording time

Use this feature to check the remaining recording time in the system.

When the deskset is idle, press ANS SYS.
Press or to scroll to Record Time, then press

MENU/SELECT or /SKIP.

Press CANCEL to return to the previous menu.

1.

2.

3.

Answering system

Answering system setup

Play Messages
Private Mailbox
Ans Sys Setup

>Record Time

Time left:

44:00

72

New message indication

The icon displays on the deskset when there are new messages and/or
memos in the private mailbox.

The MESSAGE WAITING indictor on the deskset flashes when there are
messages in private mailbox.

Call screening

If the answering system and call screening are turned on (see Call screening
on page 70), the announcement and the incoming message broadcast at the
deskset when a call arrives. During message recording, press /VOLUME or

VOLUME/ to adjust the volume.

Call intercept

When a caller is leaving a message on your private mailbox, you can stop
the recording and talk to the caller by pressing the corresponding line key
(LINE 1-LINE 4). You can turn this feature on or off. See Call intercept on
page 68

Message playback

You can choose to play the new messages only or play all
messages (new messages and old messages).

Before playing each message, the system announces
the date and time of the recording. After the last
message, you hear “End of the messages.”

To listen to messages in the mailbox:

While the deskset is idle, press ANS SYS on
the deskset.

Press or to choose Play Messages, then press

MENU/SELECT.

Press or to choose Play new msgs to play the new messages only
or Play all msgs to play all the messages in the mailbox.

Press MENU/SELECT or /SKIP to play the messages.
The system announces the number of messages, date and time the

message received, then starts playing the messages. If there are no
messages in the mailbox, the system announces, “No new messages.” if
you have chosen Play new msgs, or “No messages.” if you have chosen
Play all msgs.

1.

2.

3.

4.

5.

Answering system

Answering system operation

>Play Messages
Private Mailbox
Ans Sys Setup
Record Time

>Play new msgs
Play all msgs

73

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.

When a message is playing on the deskset:

Press /VOLUME or VOLUME/ to adjust the message playback volume.
Press /SKIP after the date and time announcement to skip to the

next message.
Press /REPEAT or to repeat the current message. to repeat the current message. Immediately

press /REPEAT after the date and time announcement to hear the
previous message.

Press or to scroll to Stop, then press MENU/SELECT to stop the
message playback, or select Start, then press MENU/SELECT to start the
message playback.

Press DELETE after the date and time announcement to delete the message. The
system announces “Message deleted.”

Delete all private mailbox messages

You can use this feature to delete all messages stored in the private mailbox.

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then

press MENU/SELECT or /SKIP.
Press or to scroll to Delete all msgs, then

press MENU/SELECT or /SKIP.
The screen displays Delete all messages? Press

MENU/SELECT to confirm. The screen displays All

messages are deleted.

Record memo

Memos are messages you record as reminders for yourself. Play and delete
them the same way as incoming messages.

When the deskset is idle, press ANS SYS.
Press or to scroll to Private Mailbox, then

press MENU/SELECT or /SKIP.
Press or to scroll to Record Memo, then press

MENU/SELECT or /SKIP.

Facing the deskset, record your memo. The screen displays Record memo
and the time elapsed. Press /REPEAT or /SKIP to select STOP, then
press MENU/SELECT to stop recording.

NOTE: Memos shorter than two seconds are not recorded.

•

•

•

•

•

1.

2.

3.

4.

1.

2.

3.

4.

Answering system

Answering system operation

Private Mailbox
Priv MB Delay
Announcement

>Delete all msgs

Delete

all

messages?

Record memo
00:15

Select to:

STOP

74

Use this feature to reach your answering system remotely by calling any
telephone line connected this deskset from any touch-tone telephone. Make
sure the auto attendant feature of your MS2085 console, and the private
mailbox of the extension are turned on for this feature to work. Remote
access can only play messages stored in the private mailbox.

To remotely reach the answering system:

Dial any telephone line connected to the console from any
touch-tone telephone.

When the system answers, enter the extension number.
When the private mailbox of the extension answers, enter the three-digit

remote access code (333 is the default code; see Remote access code on
page 69 to change it).

You can also enter the following remote commands.

Remote commands:

1

Press to play to all messages.

1

Press to play all messages.

2

Press within three seconds of the message playing to go back
to the previous message.

Press after three seconds of the message playing to repeat the
message currently playing.

3

Press to skip the message.

7

Press to play private mailbox announcement.

Press 9 and wait for the beep before speaking.
Press # to stop recording.

•

•

8

Press to stop the message playing.

9

Press to start recording a memo.

Press # to stop recording.•

0

Press to turn the private mailbox on or off.

#

Press during a message playback to delete current message.

Press to delete all messages.

Hang up to end the call.

1.

2.

3.

4.

5.

Answering system

Remote access

75

Cut out the remote access wallet card at the back of this user’s manual for
quick reference.

NOTES:

If you do not enter any valid remote access command after you enter the answering system
successfully, the answering system starts to record the message after the tone.

If the memory is full, the system announces, “Memory is full” when you try to record a memo by

pressing 9. You cannot record new memo until some old messages in the mailboxes are deleted.
Check the system remaining space frequently to maintain availability of space (page 71).

•

•

Answering system

Remote access

76

Telephone lines - On when this deskset is selected under the
corresponding line group setting.

Flashes when line 1, line 2, line 3, or line 4 is put on hold.

Ringer off - On steadily when the ringer volume is set to OFF .

Headset - On steadily when using a corded headset.

Speakerphone - On steadily when using the speakerphone.

MUTE Mute - Microphone is muted.

PRIV Call privacy - On steadily when the call privacy feature is set

to On.

REC Record a call - On steadily when recording a call.

New private mailbox message - New message in the private mailbox.

Private mailbox on - The private mailbox is turned on.

NEW New caller ID log - Missed and new calls.

L1 L2 L3 L4

MB

Appendix

Deskset icon display

77

Appendix

Alert tones and lights

Alert tones

One beep You have set the hold reminder on.

-OR-

The telephone is recording a memo.

-OR-

You have set the message alert tone on.

-OR-

There is an incoming call waiting.

Lights

Large lighted display

MESSAGE WAITING

Flashes when there
are new private
messages.

•

LINE 1/LINE 2/LINE 3/LINE 4

On when a telephone line is in
use.

Flashes when the telephone line
is on hold.

Flashes quickly when there is an
incoming call or a transfer call.

•

•

•

HOLD

On when a telephone
line is on hold.

•

INTERCOM

On when the console
is on an intercom call.

Flashes when there
is an incoming
intercom call.

•

•

MUTE

On with the
microphone is muted.

•

HEADSET

On when the corded
headset is in use.

•

ANS SYS

On when the private
mailbox is on.

Flashes when the
answering system is
playing or recording
announcements or
messages.

•

•

SPEAKER

On when the
speakerphone is on.

•

78

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at www.telephones.att.com or
call 1 [phone]. In Canada, dial 1 [phone].

The deskset fails to obtain an IP from the router.

Make sure your router is properly installed and plugged into the
Ethernet network.

Make sure the DHCP is enabled on your router, so that it can allocate
IP automatically.

You may need to enter a static IP to the deskset. Refer to Network setup
on page 23 for details.

The deskset displays Check Network.

Make sure your deskset is connected to the router properly.
If you have set a static IP manually, you need to reboot the deskset to

apply the new setting.
Your router may have reassigned a new IP address to the deskset. Reboot

the deskset to update.
You Ethernet cable may be defective. Try installing a new one.

My telephone base doesn’t work at all.

Make sure the power cord is securely plugged in.
Make sure you plug the Ethernet cable securely and firmly into the deskset

and the router.
Refer to Deskset installation on pages 7-9 to reset the system. Allow at

least one minute for the deskset to reset.
This system is not compatible with any other AT&T 4-line small business

telephones, except for the MS2085 and MS2025 telephones.

There is no dial tone.

First try all the suggestions above.
Make sure you plug the handset cord securely and firmly into the

jack on

the deskset and the corded handset.
Your Ethernet cable might be defective. Try installing new ones.
Make sure a line is selected. Press a line key or SPEAKER .
If there is no dial tone when you press HEADSET, make sure the corded

headset is firmly connected to the

jack.

•

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•

•

•

•

•

•

•

•

•

•

•

•

Appendix

Troubleshooting

79

Appendix

Troubleshooting

I cannot dial out.

First try all the suggestions above.
Make sure you have a dial tone before dialing. The corded handset might

take a second or two to connect the deskset and produce a dial tone. This
is normal. Wait an extra second before dialing.

Make sure the deskset is set to the correct dial mode (pulse dial or tone
dial) for the service in your area. Refer to Dial mode on page 30 to set
the dial mode.

If the other telephones in your building are having the same problem,
contact your telephone service provider.

I cannot switch a call from the deskset to the MS2025 cordless handset.

Make sure the system has only one line operating. You cannot switch the
call from the deskset to your MS2025 cordless handset if there is more
than one telephone line in operation.

The deskset obtained an IP from the router but is not connected to
the console.

You have to enter the name of the console and assign an
extension number to this deskset after an IP is obtained. Refer to
Deskset installation on pages 10-11 for details.

Make sure both the console and deskset are directly connected to the
same router.

My computer can’t connect to the network after plugging the Ethernet
cable through the PC jack (

Use only
Supplied
Adapter

).

Make sure the deskset is connected to power. The PC jack (

Use only
Supplied
Adapter

) does not
work when the deskset does not have power source or during a
power outage.

Make sure you plug the Ethernet cable connecting to the router into the
Ethernet jack and the Ethernet cable connecting to the computer into the
PC jack (

Use only
Supplied
Adapter

).

The network connection speed on my computer drops significantly after
plugging the Ethernet cable through the PC jack (

Use only
Supplied
Adapter

).

If you are using Gigabit Ethernet system, the connection speed drops to
100M after plugging the Ethernet cable through the PC jack (

Use only
Supplied
Adapter

).

•

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•

•

•

•

•

•

•

•

80

Appendix

Troubleshooting

The console flashes Check network when idle.

Make sure you plug the Ethernet cable connecting to the router into the
Ethernet jack and the Ethernet cable connecting to the computer into the
PC jack.

If you changed to a new router, make sure the discovery method matches
to the console. Refer to Discovery method on page 25 to set the
discovery method.

I cannot make intercom calls.

Make sure you choose the correct extension.
The destination telephone might be on an external call. Wait and try again.
Make sure the INTERCOM light is off before you make an intercom call. If

the light is on, the system is busy or the intercom is unavailable. Try again
when the intercom light goes off.

Check to make sure that each system extension has a unique extension
number. Refer to Set extension number on page 21 for details.

I cannot transfer outside calls.

If you are on a conference call with another telephone in the same
system, the call cannot be transferred.

If the destination telephone is on an outside call or intercom call with
another system telephone, the call cannot be transferred.

Check to make sure that each system extension has a unique extension
number. Refer to Set extension number on page 21 for details.

I cannot join a conversation in progress.

The call privacy feature prevents another set on the system from
interrupting a conversation. Make sure you turn off call privacy during a
call. See Call privacy on page 37.

I hear a double-beep sound every 30 seconds.

There is a call on hold at this extension. Press the LINE key of the call on
hold to return to the call and turn off the reminder beep.

I get noise, static, or weak signals on my cordless handset even when I’m
near the deskset.

You may be able to improve the performance of your deskset by installing
your new deskset as far as possible from any other existing corded or
cordless telephone system that may already be installed.

Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.

•

•

•

•

•

•

•

•

•

•

•

•

•

81

Appendix

Troubleshooting

Do not install this deskset near a microwave oven or on the same
electrical outlet. You might experience decreased performance while the
microwave oven is operating.

If you plug your telephone in with a modem or a surge protector, plug the
console (or modem/surge protector) into a different location. If this does
not solve the problem, relocate your deskset or modem farther apart from
one another, or use a different surge protector.

Relocate your telephone to a higher location. The telephone might have
better reception in a high area.

If the other telephones in your building are having the same problem,
contact your telephone service provider.

The deskset display screen is blank.

Make sure the power cord is connected to both the deskset and an
electrical outlet not controlled by a wall switch.

My calls fade in and out while I’m using my corded handset.

If you have a corded headset plugged into the telephone, try unplugging it
and firmly plugging it in again.

If you are using the speakerphone when this problem occurs, eliminate
any background noise. Noise from the television, radio, or other appliances
might cause the speakerphone to cut in and out. Try engaging the MUTE
button when you are not speaking or eliminating the background noise.

My deskset does not ring when I receive a call.

Make sure that the ringer is not off. Refer to Ringer volume on page 27 in
this user’s manual.

Make sure the telephone line cords, power cord and Ethernet cable are
plugged in securely.

Make sure the system is properly set up. Refer to Deskset installation on
pages 7-9 for details.

If the other telephones in your building are having the same problem,
contact your telephone service provider.

Test a working telephone at the telephone jack. If another telephone has
the same problem, contact your telephone service provider.

The telephone line cord might be defective. Try installing a new
line cord.

Make sure that the Line group assignment is correct. See Line group
section on MS2085 console’s user’s manual for more details.

•

•

•

•

•

•

•

•

•

•

•

•

•

•

82

Appendix

Troubleshooting

My caller ID isn’t working.

Caller ID is a subscription service. You must subscribe to this service
from your telephone service provider for this feature to work on your
telephone base.

The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID

compatible equipment.
Make sure the area codes are set correctly on the deskset. See

Home area code on page 29 for details.

System does not receive caller ID when on a call.

Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and
the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.

The outgoing announcement is not clear.

When recording the announcement, make sure you speak in a normal tone
of voice about nine inches from the deskset.

Make sure there is no background noise (television, music, traffic, etc.)
when recording.

The private mailbox does not record messages.

Make sure the auto attendant is turned on at the console.
Make sure the private mailbox is turned on at the deskset (page 66).
Make sure the memory of the answering system is not full. Please refer

to the Recording time on page 71 in the user’s manual. If the memory is
full, the system announces “Memory full” and then hangs up. You need to
delete some old messages in order to make room for new messages.

If Greeting only is selected in the Message length menu (page 70), the
answering system only plays the outgoing announcement. It does not
record incoming message.

The private mailbox does not answer after the correct delay ring.

Make sure the auto attendant is turned on at the console.
Make sure the private mailbox is turned on at the deskset (page 66).
If all four outgoing telephone lines are in use, the system cannot answer

incoming calls.

•

•

•

•

•

•

•

•

•

•

•

•

•

•

83

Appendix

Troubleshooting

The private mailbox is recording incomplete messages.

If the message length is not set to unlimited and a caller leaves a very
long message, part of it may be lost when the system disconnects the call
after the set message length. See Message Length on page 70 for details.

If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.

If the system’s memory becomes full during message recording, the system
stops recording and disconnects the call.

If the caller’s voice is very soft, the system may stop recording and
disconnect the call.

I have difficulty hearing messages.

Press /VOLUME to increase the speaker volume on the deskset.

The answering system does not respond to remote access commands.

Make sure you are using the correct remote access code (page 69).
Make sure you are calling from a touch-tone telephone (away from home).

When dialing a number, you should hear tones. If you hear clicks, then it is
not a touch-tone telephone and cannot activate the answering system.

The answering system might not detect the remote access code when
your announcement is playing. Wait until the announcement is over before
entering the code.

There might be interference on the telephone line you are using. Press the
dial pad keys firmly when dialing.

I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional

telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB

port on your computer. Do not plug it into a multiple port USB hub (USB
splitter) that is not powered.

In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.

If you are using a firewall, it may prevent access to your nontraditional
telephone service provider. Contact your service provider for more
information.

•

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•

•

•

•

•

•

•

•

•

•

•

•

•

84

Appendix

Troubleshooting

Common cure for electronic equipment.

If the telephone base does not seem to be responding normally, do the
following (in the order listed):

Disconnect the power from the deskset.
Wait a few minutes.
Connect the power to the deskset.
Wait for the deskset to synchronize its connection. This will take at least

one minute to finish.

1.

2.

3.

4.

85

Appendix

Deskset display screen messages

All messages are
deleted

All messages in the private mailbox
are erased.

Call History
EMPTY

There are no entries in the caller ID history.

Caller ID
deleted

A Caller ID history is deleted.

Check network

The deskset cannot obtain an IP address.

Contact saved
to Directory

A number is saved to the directory.

DECT Headset
registered

The cordless headset registration
was successful.

DECT Headset
deregistered

The cordless headset is deregistered from
the telephone system.

Directory empty

There are no directory entries.

Directory
memory full

The directory is full. You cannot save new
entries unless you delete some current
entries.

Ended

You have just ended a call.

Extension busy.
Please try
again later

The deskset extension is on a call.

Handset
registered

The cordless handset registration
was successful.

Handset
deregistered

The cordless handset is deregistered from
the telephone system.

Intercom

The deskset is on an intercom call.

Intercom from:

There is an intercom call coming in.

Intercom to:

The deskset is making an intercom call.

86

Appendix

Deskset display screen messages

Line is not
available
at this time

The telephone line cord is not plugged into
the console.

The line you are trying to reach is on a
conference call.

Call privacy is turned on on the line your are
trying to reach.

Line X

The telephone line X is in use.

Line X
Incoming call

There is an incoming call from line X.

No answer.
Please try again
later

The destination extension does not answer
the intercom call.

No IP assigned.
Check network.

There is no IP assigned to the deskset.

Number already
saved

The telephone number you have entered is
already stored in the directory.

Number saved
to
1-touch key

The number is saved to the one-touch
memory.

Obtain IP from
DHCP server?

The deskset will obtain an IP address from
the DHCP server.

Phone is set
to default

The deskset telephone settings are reset to
default settings.

Redial deleted

A redial list entry is deleted.

Redial empty

The redial list is empty.

Registering
DECT Headset...

The deskset is registering a cordless headset.

Registering
handset...

(Put handset on
cradle to start)

The deskset is registering a cordless handset.

Registration
failed

Registration of a cordless handset or a DECT
headset is failed.

87

System busy.
Please try
again later

All telephone lines are in use.

Transfer from:

There is a transferred call from the console
or a deskset extension.

Transfer Line X
to:

The deskset is transferring a call to a
system extension.

Unable to obtain
IP. Please check
DHCP server.

The deskset is unable to obtain an IP
address. You may need to check the DHCP
server.

XX New calls

There are new calls in the caller ID history.

Appendix

Deskset display screen messages

88

Taking care of your telephone

Your telephone base contains sophisticated electronic parts, so you must treat it with care.

Avoid rough treatment.

Place the corded handset down gently.

Save the original packing materials to protect your telephone base if you ever need to ship it.

Avoid water

You can damage your telephone base if it gets wet. Do not use the corded handset in the rain,
or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For
your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

Your telephone base has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or a mild soap.

Do not use excess water or cleaning solvents of any kind.

•

•

•

•

•

•

•

•

Appendix

Maintenance

Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL, then pull
the unit out by the unplugged cords.

89

This symbol is to alert you to important operating or servicing instructions that may
appear in this user’s manual. Always follow basic safety precautions when using this
product to reduce the risk of injury, fire, or electric shock.

Safety information

Read and understand all instructions in the user’s manual. Observe all markings on
the product.

Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock
from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain
circumstances, a spark may be created when the adapter is plugged into the power outlet,
or when the handset is replaced in its cradle. This is a common event associated with
the closing of any electrical circuit. The user should not plug the phone into a power
outlet, and should not put a charged handset into the cradle, if the phone is located in an
environment containing concentrations of flammable or flame-supporting gases, unless there
is adequate ventilation. A spark in such an environment could create a fire or explosion. Such
environments might include: medical use of oxygen without adequate ventilation; industrial
gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid,
unplug any line or power cord immediately. Do not plug the product back in until it has
dried thoroughly.

Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.

If this product does not operate normally, see the Troubleshooting section on pages 78-84
of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to
the Limited warranty section on pages 93-94. Do not open this product except as directed
in your user’s manual. Opening the product or reassembling it incorrectly may expose you to
hazardous voltages or other risks.

Replace backup battery only as described in your user’s manual. Do not burn or puncture
batteries — they contain caustic chemicals.

This power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under­the-table or cabinet outlet.

Caution: Use only the power adapter provided with this product. To obtain a
replacement, visit our website at www.telephones.att.com or call

1 [phone]. In Canada, dial 1 [phone].

•

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•

•

•

•

•

•

Appendix

Important safety information

90

Especially about cordless telephones

Electrical power: The telephone base must be connected to a working electrical outlet. The
electrical outlet should not be controlled by a wall switch. Calls cannot be made from the
handset if the telephone base is unplugged, switched off or if the electrical power
is interrupted.

Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to
physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the pacemaker.

Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.

Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons
using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

•

•

•

•

•

Appendix

Important safety information

91

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or
bottom of this equipment contains, among other things, a product identifier in the format US:
AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is
03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For
more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the
Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to
notify you before interrupting service. If advance notice is not practical, you will be notified as
soon as possible. You will be given the opportunity to correct the problem and the telephone
service provider is required to inform you of your right to file a complaint with the FCC. Your
telephone service provider may make changes in its facilities, equipment, operation, or procedures
that could affect the proper functioning of this product. The telephone service provider is required
to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:

Remain on the line and briefly explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.

The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication
of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

Appendix

FCC part 68 and ACTA

92

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

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The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, visit

www.telephones.att.com or call 1 [phone]. In Canada, call
1 [phone].

1. What does this limited warranty cover?

The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.

2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?

During the limited warranty period, the manufacturer’s authorized service representative will
repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT.
If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If
the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished
PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or
equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive
remedy. The manufacturer will return repaired or replacement products to you in working
condition. You should expect the repair or replacement to take approximately 30 days.

3. How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for TWO (2) YEARS from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms
of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT
for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped
to you or (b) the time remaining on the original two-year limited warranty; whichever is longer.

4. What is not covered by this limited warranty?

This limited warranty does not cover:

PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or

PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of the manufacturer; or

PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or

PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or

PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or

PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited
to products used for rental purposes); or

PRODUCT returned without a valid proof of purchase (see item 6 below); or

Charges for installation or setup, adjustment of customer controls, and installation or repair of
systems outside the unit.

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5. How do you get warranty service?

To obtain warranty service in the United States of America, visit

www.telephones.att.com or call 1 [phone]. In Canada, call
1 [phone]. NOTE: Before calling for service, please review the user’s manual; a

check of the PRODUCT’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are
prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer will notify you and will request that you authorize
the cost of repair prior to any further repair activity. You must pay for the cost of repair and
return shipping costs for the repair of products that are not covered by this limited warranty.

6. What must you return with the PRODUCT to get warranty service?

You must:

Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and

Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and

Provide your name, complete and correct mailing address, and telephone number.

7. Other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are
no other express warranties. No one is authorized to make modifications to this limited warranty
and you should not rely on any such modification.

State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

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Appendix

Limited warranty