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Motivate
User Manual
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AT&T Motivate User Manual

AT&T Motivate
User Guide
™
Contents
Getting started . . ... ......... . . . . . . . . . . . . . . . . . ........................ . . 9
Introduction . . ... . . ......................... . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the user guide ................................................... .10
Set up your phone . . ... ....... . . . . . . . . . . . . . . . . . . ........... ........... 11
Parts and functions ..................................................... . 11
Batter y use ............................................................ . 13
Install a SIM/SD Card ................................................... .15
Complete the setup screens ............................................. .19
Use the touch screen ................................................... .20
Basic operations . . ... ....... . . . . . . . . . . . . . . . . . . ........................ . 21
Home screen and Apps list .............................................. .22
Phone settings menu ................................................... .25
rtrait and landscape screen orientation ................................. .26
Po
Capture screenshots ................................................... .27
Applications .......................................................... .28
Phone number ........................................................ .34
Airplane mode ........................................................ .35
Enter text ............................................................. .36
Google account ....................................................... .39
Lock and unlock your screen ............................................ .42
Home screen basics .................................................... .43
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Customize the Home screen ............................................. .49
Making connections . . ... ....... . . . . . . . . . . . . . . . . . . ...................... 51
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Phone . . ... . .......................... ..................... . . . . . . . . . 52
Make a call ............................................................ 52
Call settings ............................................................60
Contacts . ... . . .......................... ................... . . . . . . . . . 61
Add a contact ..........................................................61
Edit a contact ..........................................................67
Delete a contact ........................................................68
Share a contact ........................................................69
Messaging . . . ... . . ......................................... . . . . . . . . . .70
Text and multimedia messages ...........................................70
Advanced Messaging ................................................... 73
Gmail .................................................................75
Internet and social networking ... ..... ..... . . . . . ... . . . . . . . . . . . . .........79
Chrome browser ........................................................79
Facebook Lite ..........................................................80
Connectivity . . ... ....... ... . . . . . . . . . . . . . . . . ....................... . . .81
Wi-Fi ...................................................................83
Bluetooth ..............................................................83
Apps and entertainment . . ... .... ... . . . . . . . . . . . . . . . . . ................... 89
Camera and video . . ... . . .... ..................... . . .... . . . . . . . . . . . . . . 90
Camera overview ....................................................... 90
Take photos and record videos 92
Camera settings ........................................................94
View pictures and video using Gallery Go .................................. 95
Edit photos .............................................................98
Share pictures and videos ...............................................100
...........................................
..........................81
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Productivity . . ... ........ .... ...................... . . . . . . . . . . . . . . . . . . 101
Calendar ............................................................ . 101
Navigation apps ...................................................... . 105
Google Search ........................................................ 108
Calculator ........................................................... . 111
Clock ............................................................... .114
Entertainment and activities ... ..... ..... . . . . . . . . . . . . . . . . . ........... . 120
YouTube ............................................................. .120
Settings . . ... . ......................... ........................ . . . . . . . 122
Basic set tings . . ... ......... . . . . . . . . . . . . . . . . . ...................... . . 123
Network & internet . . ... ....... . . . . . . . . . . . . . . . . . . ........... ......... . 126
Wi-Fi ................................................................. .126
Wi-Fi Calling ......................................................... .129
Mobile network ....................................................... . 130
Data usage .......................................................... . 130
Hotspot & tethering .................................................... .131
Airplane mode ....................................................... .133
VPN (Virtual Private Net w
Private DNS ........................................................... .134
Connected devices . . ... ... ..... . . . . . . . . . . . . . . . . . . ......... ......... . 135
USB ................................................................. .135
Pair new device ....................................................... .136
Connection preferences ............................................... .136
Bluetooth ............................................................ . 136
Printing .............................................................. . 139
Files received via Bluetooth ............................................. .139
orks) ........................................... .133
. . ... .... ... . . . . . . . . . . . . . . . . . . ......... ......... . . 140
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Recently opened apps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
.......................................................... .141
Screen time .......................................................... .141
Default apps ......................................................... .142
Permission manager ................................................... .142
Special app access ................................................... .142
Battery . . ... . ......................... ..................... . . . . . . . . . 143
........................................ .144
Batter y Saver ......................................................... .144
Batter y Manager ...................................................... . 145
Batter y percentage ................................................... .146
Last full charge ....................................................... .146
Screen usage since full charge ......................................... .146
Display . . . . . ....... ....... . . . . . . . . . . . . ................... ..... . . . . . . 147
Brightness level ....................................................... .148
Night Light ........................................................... .148
Adaptive brightness ................................................... .148
Wallpaper ........................................................... .148
Dark theme .......................................................... .148
Screen timeout ....................................................... .148
Auto-rotate screen .................................................... .148
Font size ............................................................. .149
Display size ........................................................... . 149
Screen saver .......................................................... 149
Lock screen display ................................................... .149
Sound . . ... . . . ........................................... . ... . . . . . . . 150
Media volume ........................................................ .151
Call volume
.......................................................... .151
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Ring volume .......................................................... . 151
Alarm volume ........................................................ .151
Vibrate for calls ....................................................... .151
Do Not Disturb ........................................................ .151
Shortcut to prevent ringing ............................................. . 151
Phone ringtone ....................................................... .151
.............................................. .152
Default alarm sound ................................................... .152
Other sounds and vibrations ............................................ .152
Storage . . . . . . . ......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Storage manager ...................................................... 154
SD card .............................................................. .154
Privacy . . ... . . . .......................................... . . . . . . . . . . . 155
Permission manager ................................................... . 156
Show passwords ...................................................... . 156
............................................. .156
Google location history ................................................ .156
Usage & diagnostics ................................................... .157
Location . ... . . ......................... ................... . . . . . . . . . . 158
Recent location requests ............................................... .159
App permission ....................................................... .159
Wi-Fi and Bluetooth scanning ........................................... . 159
Emergency Location Service ............................................ . 159
Google Location Accuracy ............................................. .159
Google Location History ................................................ . 159
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Google Location Sharing ............................................... . 159
Security . ... . . ......................... .................... . ... . . . . . 160
Google Play Protect ................................................... . 161
Find My Device ....................................................... .161
Google Play system update .............................................161
Screen lock .......................................................... . 162
Smart Lock ........................................................... .164
Device admin apps ................................................... . 164
SIM card lock ......................................................... . 164
Encryption & credentials ............................................... . 165
Trust agents .......................................................... . 165
Screen pinning ....................................................... . 165
Accounts . ... . . ......................... .................. . . . ... . . . . 166
Add account ......................................................... . 166
Automatically sync data ............................................... . 166
Accessibility . . ... ....... ... . . . . . . . . . . . . . . . . ...................... . . . 167
Real-Time text call ..................................................... .167
Volume key shortcut ................................................... .168
Text-to- speech output ................................................. .168
isplay .............................................................. . 168
D
Interaction controls .................................................... .169
Audio & on- screen text ................................................. .170
Experimental ......................................................... . 170
Digital Wellbeing & parental controls ... ..... ..... . . . . . . . . . . . . . . . . . . . . . . 171
Your Digital Wellbeing tools ............................................. .171
Ways to disconnect ................................................... .171
Reduce interruptions .................................................. .171
Show icon in the app list ............................................... .171
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Parental controls ...................................................... .171
Google . . . . . . . ......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
System . . ... . ......................... ..................... . . . . . . . . . 172
Gestures ............................................................. .174
Date & time .......................................................... .175
Backup .............................................................. .175
Reset options ......................................................... .176
Software Update . . . . . . . . . . . . . . . ...................................... 176
About phone . . ... ....... . . . . . . . . . . . . . . . . . . .......................... 177
Getting help . . ... . . ......................... . . . . . . . . . . . . . . . . . . . . . . . . . . 178
For assistance . . ... ......... . . . . . . . . . . . . . . . . . ...................... . . 179
Troubleshooting ...................................................... . 179
........................................................ .181
Licenses ............................................................. .182
Copyright information ................................................. . 182
Safety and use . . ... ....... . . . . . . . . . . . . . . . . . . ............... .......... . 183
Important health information and safety precautions ... ..... ... . . . . . . . . . . . 184
Electrical safet y ....................................................... 184
Safety precautions for proper grounding installation ....................... 184
Safety precautions for power supply unit ................................. .185
Electrical safety ....................................................... .190
Protect your phone .................................................... .191
Regulatory agency identification ..... ....... .... . . . . . .
FCC Regulations ...................................................... .196
RF Exposure Information (SAR) .......................................... .197
Hearing Aid Compatibility ..... ........ . . . . . . . . .............. ...... .... 198
Warranty ..... ....... ...... . . . . . . . . . . . . ................... ...... .... 199
. . ...... ...... .... 196
8
Getting started
The topics in this section will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.
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Introduction
The following topics describe the basics of using this guide and your new phone.
About the user guide
Thank you for purchasing your new AT&T Motivate™ Smartphone. The following topics explain how best to use this guide to get the most out of your phone.
Before using your phone
Read the Safety Information Guide that came with your device thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the user guide
Note that most descriptions in this guide are based on your phone’s setup at the time of purchase. Unless otherwise noted, instructions begin from the phone’s Home screen, which is displayed by pressing the Home button
.
Screenshots and key labels
Screenshots and other illustrations in this user guide may appear differently on your phone. from your phone’s display.
Other notations
In the user guide, the phone may be referred to either as “phone,” “device,” or “handset.” A microSD™ or microSDHC™ card is referred to as an “SD card” or a “memory card.”
.
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Set up your phone
The following topics give you all the information you need to set up your
Parts and functions
These topics illustrate your phone’s primary parts and key functions.
Proximity
and light
sensor
Front
camera
Touch
screen
Receiver
Volume
.
Headset port
keys
Power
key
Rear camera
Flash
USB Type-C
charging
port
Back
removal
notch
Microphone
Speaker
Note: Your phone’s screens and app layouts are subject to change. This user
guide uses sample images only.
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Part Description
Flash
Front camera
Headset port
Microphone
Power key
Proximity and light sensor
Rear camera
Receiver
Speaker
Touch screen
USB charging port
Volume keys
• Brighten photos taken indoors or at night.
• Use as a flashlight to see in dark areas.
Take pictures and record videos while facing the screen.
Plug in a headset (sold separately) to listen to music or for convenient, hands-free conversations.
Transmit your voice electronically for a call, voice recording, or Google® Assistant.
• Press to turn the screen on or off.
• Press and hold to turn the phone on or off.
• Press along with the Volume down key to take a
screenshot.
A sensor will automatically dim or brighten the screen according to the environment.
Take pictures and record videos.
Hear the caller and automated prompts.
Listen to calls, automated prompts, and music.
• View information needed to operate your phone.
• Access your phone’s features and applications. Connect the USB Type-C cable (included) for
charging, or connect other accessories. Adjust the volume for ringtones, media,
notifications, and system sounds.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
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Battery use
The following topics explain how to care for your phone’s battery.
Battery cautions
Storage: Avoid storing or leaving the device with no charge remaining.
Saved information and settings may become lost or changed, or the device’s battery may become unusable. Charge once every six months before storing or leaving unused for a long period of time.
Bulges: Depending on use, bulges may appear near the end of battery life. This does not affect safety.
Replacement: The performance of the device's battery will decrease over time. It needs to be r
eplaced if operating time shortens noticeably.
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Charge the battery
Follow these instructions to charge your phone using either the included AC adapter or via USB connection on your computer.
Charge using the AC adapter
1. Connect one end of the data cable to the USB Type-C port located on the bottom of your phone.
2. Connect the other end to the power adapter.
3. Connect the power adapter to an electrical outlet to fully charge your phone.
• Use the power adapter that comes with your phone; using other
adapters may damage
• Charging your phone with a USB cable connected to a laptop will take
longer than with the power adapter.
your phone.
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• The phone will power off automatically when the battery is too low.
Charge the phone if this happens. When the battery is critically low, the phone may need a few minutes to build a charge before turning back on. Playing games or performing other activities while charging may drain the battery and cause it to power off.
• The battery will gradually discharge if it is left unused for a long period of
time. Before using the phone again, you must recharge it in order to power on and use your phone normally.
Note: Only use approved accessories, chargers, cables and batteries. The
accessories and battery included with your device are designed to maximize battery life. Using other accessories may void your warranty and may cause damage to your device.
Install a SIM/SD Card
Your device uses a nano SIM card. A SIM card is pre-installed, but you may be able to use your previous SIM card. Contact your service provider for more details.
Insert a Nano SIM card
1. Insert a fingernail into the small slot
at the bottom right corner of the device and firmly peel back the flexible cover to remove it.
15
2. On the back of the phone, slide the Nano SIM card into the SIM card slot
at the top left with the gold contacts facing down.
Note: To eject a SIM card, slide the SIM removal lever to the right and remove the SIM card.
SIM
Insert SIM card
SIM eject lever
Eject SIM card
Insert a microSD card
With the back cover of the phone removed, slide the SD memory card into the SD slot with the gold contacts facing down to.
Note: Replace the cover on the back of the phone and ensure proper assembly by pressing and clicking around the cover's edges.
Insert SD card
16
Mount an SD card
1. With an SD card inserted, swipe up from the Home screen to access Apps and tap Settings .
2. Tap Storage > SD CARD.
3. Tap MOUNT on the prompted screen.
Unmount an SD card
Always unmount an SD card before removing it from your phone to avoid
.
1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Storage > .
Your SD card is now safely unmounted. To use this SD card again, you will need to remove (see below) and mount it again.
Remove an SD card
1. Insert a fingernail into the small slot at the bottom left corner of the device
and firmly peel back the flexible cover to remove it.
2. On the back of the phone, slide the microSD card out of the SD card slot at the top right.
17
Format an SD card
you format it on your phone.
Note: . Make sure to
.
1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap Storage > SD CARD.
3. Tap Menu > Storage settings.
4. Select Format or Format as internal, then tap FORMAT SD CARD .
All data on the SD card will be erased, and the card will be formatted for use on your phone.
18
Turn your phone on and off
The instructions below explain how to turn your phone on and off.
Turn your phone on
1. Press and hold the Power key
until the device turns on.
Turn your phone off
1. Press and hold the Power key.
2. Tap Power off.
Power
key
Restart your phone
1. Press and hold the Power key.
2. Tap Restart.
Complete the setup screens
Once your service has been activated, you will need to run Setup. The Setup Wizard will appear to guide you through the basic settings on your device. You will be prompted to select the language you want to use, set up your Wi-Fi connection, enter your name, set a screen lock method, sign in to your Google™ account, select location services, and more.
Follow the remaining instructions to finish your phone setup.
19
Use the touch screen
Your phone’s touch screen lets you control actions through a variety of touch gestures.
Tap or touch
Tap or touch with your finger to type characters into the on-screen keyboard, select and open applications and settings, or press on-screen buttons.
Touch and hold
Touch and hold an item to view available options (for example, a contact or link in a Web page) or to move icons or widgets.
Rotate*
Rotate the phone sideways to automatically change the screen orientation from portrait to landscape. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See “Touch
screen keyboards” on
page 36 for more details.
Note: To activate Auto-rotate mode, swipe up from Home screen to access Apps and tap Settings > Display > Advanced > Auto-rotate screen, and slide the switch to the On position. You can also activate it by dragging the Status bar down and tapping Auto-rotate .
Swipe or slide
Quickly drag your finger vertically or horizontally across the screen to swipe or slide.
Drag
Touch and hold your finger with slight pressure, then move your fingers slowly across the screen to drag. While dragging, do not release your finger until you have reached the target position.
Pinch and spread
Use your thumb and forefinger in a pinching motion on your screen to zoom out, or spread them to zoom in when viewing a picture or a web page. (Move fingers inward to zoom out and outward to zoom in).
20
Basic operations
The following topics outline basic features and operations of your phone.
21
Home screen and Apps list
Most of your phone’s operations originate from the Home screen or the Apps (applications) list.
1. From any screen, press the Home button to display the Home screen.
2. From the Home screen, swipe up to access the Apps list.
Home
For information about using the Home screen, see “Home screen basics” on page 43.
22
Select options and navigate screens
Tap icons, on-screen buttons, and other items to open or activate the assigned function.
• Tap the Back button to return to the previous screen.
Recent applications
View your recently used applications by tapping the Recent Apps button .
Back Recent Apps
23
Switch between recently opened apps
You can easily switch between the apps you’ve recently opened.
• Tap the Recent Apps button to see your recently-opened apps.
Tap to clear all apps
1. To close an app, swipe the app screen upwards.
2. To close all of the apps and clear the list, swipe all the way to the left and
tap CLEAR ALL.
You can tap the Recent Apps button twice to quickly switch between the two most recently used apps.
24
Phone settings menu
You can customize your phone’s settings and options in the Settings menu. There are two ways to access the Settings menu:
• From the Home screen, swipe up to access Apps and tap Settings .
• From any screen, drag the Status bar down twice and tap Settings .
For more information, see “Basic settings” on page 123.
or
Settings
Settings
25
Portrait and landscape screen orientation
The default orientation for your phone’s screen is portrait (vertical), but many apps will change to landscape orientation (horizontal or widescreen) when the phone is rotated sideways.
Note: Not all screens can be used in landscape orientation.
Turn screen rotation on or off
•
Drag the Status bar down and tap Auto-rotate to turn it on or off.
• You can also set the rotation option from the settings menu. From the
Home screen, swipe up to access Apps and tap Settings . Tap Display > Advanced > Auto-rotate screen and slide the switch to
the On or Off position to activate or deactivate screen rotation.
26
Capture screenshots
There are two ways to capture a screenshot:
• Press and hold the Power key and Volume down key at the same time
to capture a screenshot of the current screen.
• Touch and hold the Power key from the screen you want to capture,
and tap Screenshot in the popup menu.
Your screenshots will be stored in the Screenshot folder of the Gallery app.
27
Applications
The following topics describe how to access the Apps list and launch applications on your phone.
Launch apps
All installed apps can be accessed and launched from the Apps list.
1. From the Home screen, swipe up to access the Apps list.
2. Tap an app icon to launch the app.
28
Work with apps
Group app folders
1. From the Home screen touch a group app folder to open and tap an app shortcut to launch the app.
2. To add more apps to the folder, drag each app over to the folder. See
“Add folders to the Home screen” on page 50.
Tap folder
Tap folder name Rename folder
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Control app permissions
certain data or features. This ensures that you have full control of which apps have authorized access.
If you don’t want to grant access for an app, choose DENY. If you choose DENY in a trusted app, you may not be able to use the app or access all the functions. To modify permission settings, follow the steps below:
1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap > Advanced > Permission manager.
3. Select a category. Tap the app you want to modify permissions for and
select Allow or Deny to adjust the permission settings.
Note: These options may vary.
Set default apps
You can choose default apps for web browsing, text messaging, and more.
1. From the Home screen, swipe up to access Apps and tap Settings .
2. Tap > Default apps.
3. Choose your default web browser, phone app, messaging app, and more.
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