AT&T MLX20L, MLX-28D, MLX-10D User Manual

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AT&T

MERLIN LEGEND™

Communications System

MLX-10D™, MLX-28D™, and MLX-20L™

Digital/ISDN Display Telephones User's Guide

AT&T 555-610-122

Issue 1

August 1991

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Electromagnetic Interference Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Canadian Department of Communications (DOC)

Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant Ies Iimites applicable aux appareils numériques de la classe A prescribes clans Ie Règlement sur Ie brouillage radioélectrique edicté par Ie ministère des Communications du Canada.

Trademarks

MLX-10D, MLX-20L, and MLX-28D are trademarks of AT&T. MERLIN LEGEND is a trademark of AT&T.

Rings

One long One long and one short

One long and two short One long and three short

Line Button Lights

Red Green Red and green Red and green Red and flash green

Red and flash green

Fast flash green

Slow flash green

Inside call Outside call

Transfer or returning call

Returning Callback call

Automatic connection Line or feature in use Line Request in use You’re on line Incoming call Returning transfer Held call (yours)

Held call (co-worker’s)

Conference Calls

1. Dial first extension or number

2. Press Conf

3. Press line button

4. Dial next extension or number

5. Announce call and press

Conf

6. Repeat steps 2-5 for each participant

7. Hang up to end conference

■ Press Drop and line button to

drop single participant

■ Press Hold to temporarily leave

conference

Transfer Calls

Unannounced Transfer

1. Press

2. Press line or SA button

3. Dial extension or number

4. Press

Announced Transfer

1. Press

2. Press line or SA button

3. Dial extension or number

4. Announce call

5. Press or return to call on hold

One-Touch ManuaI Transfer

1. Press

2. Announce call

3. Press

or return to call on hold

Transfer

Transfer,

Auto Dial

Transfer,

or hang up

hang up,

■ Press any participant’s line button

to rejoin conference

One-Touch Auto Transfer

1. Press

Camp-On

1. Press Camp-On or press

Select

Auto DiaI

Feature

and

Feature Use

Display

1. Select from or

Feature

2. Follow prompts

Programmed Button

1. Program a line button for each feature (Appendix C)

2. Press

programmed

Feature Code

1. Press Feature

2. Dial code

B = Programmed button F = Feature

screen

button

C = Code M = Menu

Feature use continued

Paging

■ Loudspeaker

■ Speakerphone

Park Personal Directory Persona! Speed Dial Pickup Privacy

Recall Reminder Service Saved Number Dial

Signaling

■ Notify

System Directory System Speed Dial

Timer

BF B BF M*

C BF

BC BC BC

BC M

Account Code Entry Alarm Clock Auto Dial Callback—Selective Call Waiting-Pickup Camp-On Coverage-Off

■ Individual Coverage

■

Group Coverage

Do Not Disturb Extension Directoy Follow Me Forward Headset/ Handset Mute Last Number Dial

Messaging

■ Cancel

■ Delete

■ Leave

■ Next

■ Posted

■ Return Call

BCF M B BCF C BCF B

B B B M FC BC

B BCF

C M BF M M M

* Also on Home screen

Account Codes

Name

Code

Contents

About This Book

■ Conventions Used

■ How to Comment on This Book

Your Disp ay Telephone

MLX-1OD

■

MLX-28D

■

MLX-20L

■

The Display Area

■

Dedicated Feature Buttons

■

Line

Buttons

ix x

1-1 1-2 1-4 1-6 1-8 1-17 1-19

■

Line Caring for Your Phone

■

Button Lights

Adjusting the Desk Stand

1-24 1-25 1-26

Contents

Making and Answering Calls

■ Making Outside Calls on

with SA Buttons

■ Making Outside Calls on

with ICOM Buttons

■ Making Inside Calls

■ Answering Calls

■ Tones

Phones

2-1

2-2

2-3

2-4 2-6 2-9

Using and Programming Features 3-1

■ Using Features

3-4

Contents

■ Programming Features

Feature Finder

3-5

4-1

Contents

Features

Account Code Alarm Clock Auto Dial Callback

Call Waiting Conference Coverage Do Not Disturb Extension Directory Follow Me Fonvard Headset/Handset Mute

Entry

5-1 5-3 5-5 5-6 5-9 5-13 5-15 5-18 5-25 5-26 5-28 5-28 5-32

Inspect Last Number Dial Line Request

Messaging Paging Park Personal Directory Personalized Ring

5-34 5-35 5-36 5-37 5-42 5-45 5-48 5-53

Contents iii

Contents

Features—Continued

Personal Speed Dial Pickup

■

Privacy Recall

■

Reminder Service

■

Ringing Options

■

Saved Number Dial

■

Signaling and Notify

■

System Directory

■

System Speed Dial

Timer

■

Transfer

■

5-54 5-56 5-59 5-60 5-61 5-63 5-66 5-68

5-71 5-73 5-75 5-76

Voice Announce

■

Programming Special Characters

Feature Codes

Contents

5-83

A-1

B-1

Contents

Programming Codes

Feature Name Abbreviations

Index/Glossary

Display

C-1

D-1

IG-1

Contents v

The exclamation point in an

equilateral triangle is intended to alert

the user to the presence of important

operating and maintenance (servicing) instructions in the literature accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire, electric shock, and injury to you and damage to the equipment.

Read and understand all instructions. Follow all warnings and instructions marked on or packed with

the telephone.

Do not use the telephone near water, as in a wet basement.

The telephone can be hazardous if immersed in water. To

avoid the possibility of electrical shock, do not use it when you are wet. If you accidentally drop it into water, do not retrieve it

until you have first unplugged the line cord from the modular

wall jack. Do not plug the telephone back thoroughly.

Do not use the telephone (other than a cordless-type telephone) during electrical storms in your immediate area. There is a remote risk of electric shock from lightning.

Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol

cleaners on the phone.

until it has dried

vii

Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from

the area in question. The telephone’s electrical contacts could

generate a tiny spark. While unlikely, it is possible spark could ignite heavy concentrations of gas.

Never push objects of any kind into the telephone openings or slots. Never spill liquid of any kind on telephone.

To reduce the risk of electric shock, do not disassemble the telephone. There are no user-serviceable parts inside.

Opening or removing covers may expose you to hazardous

voltages, and incorrect reassembly can cause electric shock when the telephone is used.

Call your AT&T representative or authorized dealer when service or repair work is needed.

Accessories include answering machines, alerts, modems, and fax machines. To connect an accessory, you must first

that the

through the

have a

WARNING:

SAVE THESE INSTRUCTIONS

Multi-Function Module (MFM).

For your personal safety DO NOT install yourself. ONLY an authorized AT&T technician or resentative shall install, set options, or repair an

To eliminate the risk of personal injury due to electric

shock, DO NOT attempt to install or remove an

from your MLX telephone. Opening or removing the

module cover of your telephone may expose you to dangerous voltages.

MFM

dealer rep-

MFM.

MFM

viii

About This Book

This book gives you the information you need to use your

display telephone. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.

About This Book ix

About This Book

Conventions Used

The following typographic conventions are used in this book:

■

Buttons that you program (“hand-labeled” buttons) are

shown in bold italic type with initial capitals: Press

■ Buttons that are programmed at the factory (imprinted

Privacy.

buttons) are shown in bold Roman type with initial capitals: Press

■

Information that appears on your display is shown

similar to that used in the display. Information as it

Transfer.

in a type

appears on a 2-line by 24-character display phone is shown in brackets following the information as it appears on a 7-line by 24-character display phone:

Select

Ext Program [Ext Prog].

If a bracketed word is not shown, the information is the

same for the 7-line and 2-line display phones.

■ Important words are shown in bold type:

Use this button to

■

Symbols or numbers that you enter using the dialpad are

make inside and outside calls.

shown in bold type: Dial ✱ 760.

x About This Book

About This Book

How to Comment on This

Book

We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road,

Rm. # 2A25, Parsippany, NJ 07054.

How to Comment

Your Display Telephone

The MLX-10D,™ the MLX-20L,™ and the MLX-28D™ phones are all digital/lSDN display phones. The differences are the

number of buttons available (10, 20, or 28) to make and

receive calls, and the size of the display.

Your display phone is part phone, part intercom, and part

computer. It has touch-tone dialing, a speakerphone, and programming capabilities.

The display shows you the number you are calling, gives you information about incoming calls, lists features for using the phone, and gives you programming instructions.

The three MLX display phones that can be used with the communications system are shown on the following pages.

Your Display Telephone 1-1

Your Display Telephone

MLX-10D

Handset

Display Screen

Display Buttons (8) Button Labeling Card

Line Buttons (10)

Message

Dialpad

Light

1-2

MLX-10D

Volume Control Dedicated Feature Buttons (8)

User Cards and Tray

Your Display Telephone

Button labeling card

Cards you can label with the line or feature assigned to each line button

Dedicated feature buttons

The 8 imprinted buttons for the features used most often

Desk stand (not shown)

A support that adjusts to two heights and can be removed for

wall mounting

Dialpad

The numbered buttons, and the asterisk ( ✱ ) and pound sign ( # )

Display buttons

The Home, Menu, More, and

Inspect buttons that control the display screens, and the unlabeled buttons that activate

features shown on the screens

Line buttons

The 10 buttons with red and

green lights used to make and receive calls, You can program any unlabeled buttons for feature use.

Message light

A light that goes on when a co-worker or system operator

leaves a message-on your display or when you have a

voice-mail message or a fax

User cards and tray

Instructions for feature use and directory information in a sliding tray under the phone

Volume control

A button for controlling the volume of the speaker, handset, and ringer

Display screen

A 2-line by 24-character screen where you view call information, phone directories, and instructions for using features and programming the phone

Handset

The hand-held part of the phone

that you pick up, talk into, and listen from

MLX-10D 1-3

Your Display Telephone

MLX-28D

Handset

Display Screen

Display Buttons (8)

Button Labeling Cards

Line Buttons (28)

Message Light Dialpad

Volume Control

1-4 MLX-28D

Dedicated Feature Buttons (8)

User Cards and Tray

Your Display Telephone

Button labeling cards

Cards you can label with the line or feature assigned to each line button

Dedicated feature buttons

The 8 imprinted buttons for the features used most often

Desk stand (not shown)

A support that adjusts to two

heights

Dialpad

The numbered buttons, asterisk

( ✱ ), and pound sign ( # )

Display buttons

The Home, Menu, More, and

Inspect buttons that control the display screens, and the unlabeled buttons that activate

features shown on the screens

Line buttons

The 28 buttons with red and

green lights used to make and receive calls. You can program

any unlabeled buttons for feature

use.

Message light

A light that goes on when a co-worker or system operator leaves a message on your display or when you have a voice-mail message or a fax

User cards and tray

Instructions for feature use and directory information in a sliding tray under the phone

Volume control

A button for controlling the volume of the speaker, handset, and ringer

Display screen

A 2-line by 24-character screen where you view call information,

phone directories, and instructions for using features

and programming the phone

Handset

The hand-held part of the phone that you pick up, talk into, and

listen from

MLX-28D 1-5

Your Display Telephone

MLX-20L

Display Buttons

Handset

Display Screen

Volume Control

Button

Line

Message Light Diaipad

Labeling Cards

Buttons (20)

1-6

Dedicated Feature Buttons (8) User Cards and Tray

MLX-20L

Your Display Telephone

Button labeling cards

Cards you can label with the line or feature assigned to each line

button

Contrast control (not shown)

A sliding switch on the top of the

phone used to brighten and dim

the display

Dedicated feature buttons

The 8 imprinted buttons for the features used most often

Desk stand (not shown)

A support that adjusts to two

heights

Dialpad

The numbered buttons, asterisk

( ✱ ), and pound sign ( # )

Display buttons

The Home, Menu, More, and

Inspect buttons that control the

display screens, and the

unlabeled buttons that activate

features shown on the screens

Handset

The hand-held part of the phone that you pick up, talk into, and

listen from

Line buttons

The 20 buttons with red and

green lights used to make and receive calls. You can program any unlabeled buttons for feature use.

Message light

A light that goes on when a co-worker or system operator

leaves a message on your display or when you have a voice-mail message or a fax

User cards and tray

Instructions for feature use and

directory information in a sliding tray under the phone

Volume control

A button for controlling the volume of the speaker, handset,

and ringer

Display screen

A 7-line by 24-character screen

where you view call information,

phone directories, and instructions for using features and programming the phone

MLX-20L 1-7

Your Display Telephone

The Display Area

The display on your phone makes it easy to handle calls and

use your system’s many features. It acts as an alarm clock, timer, phone book, message center, and helps you locate features you want to use or program. The more you use it, the more uses you will find for it.

If you have an MLX-20L phone, you have the large (7-line by 24-character) display. If you have an MLX-10D or MLX-28D phone, you have the small (2-line by 24-character) display.

You can use features from the display by pressing the

Feature

from the display. You can also program features from the display by pressing the

Ext Program [Prog].

through programming procedures and shows the feature you have chosen.

Feature names are spelled out on large displays but shortened on small displays. In this book, the large display feature name is shown first, followed immediately by the abbreviated, small display version in brackets. For example,

Alarm Clock [AIClk]

bracketed word is not shown, the information is the same for small and large displays.

button or the

button and selecting a feature

button and then selecting

The display leads you step-by-step

Auto Dial[AutoD].

If a

1-8

The Display Area

Your Display Telephone

A list of feature names and their abbreviations is in Appendix D.

The display has labeled and unlabeled buttons next to or

below it. The labeled buttons—

More—

are used to move among the display screens. The

unlabeled buttons are used to

The functions of the unlabeled

Home,

Menu, Inspct,

and

access and activate features.

buttons change when the

screens change.

To select a feature or option that

the unlabeled button that is next

appears on a screen, press

to it on the large display or

underneath it on the small display. If there is more information than can be displayed on one screen, the displayed. Press

More,

and the additional information is

symbol is

displayed.

Home Screen

The Home screen is your display’s “home base.” This is the

screen you always see unless you select another screen or you are doing a special activity such as programming your

phone. Press the

Home

button whenever you want to return to

the Home screen.

The information on the Home screen changes according to

how you’re using the phone—making a call, or using a feature

—or if you’re not using the

answering a call,

phone at all.

The Display Area 1-9

Your Display Telephone

7-Line Display Home Screen and Display Buttons

2 3 4

6 7

2-Line Display Home Screen and Display Buttons

Line 1 (Top Line)

The top line gives calling information:

■

When you’re not on the phone,

screen is blank. However, if you’re using a Posted

Message to let co-workers know where you are when you don’t answer the phone, the message you’ve selected appears as a reminder, as in the examples shown above.

the top line of the Home

■

When you use a feature during a call,

prompts you to enter information, such as an extension

number or an account code.

1-10 The Display Area

the Home screen

Your Display Telephone

■

When you receive a call,

call—for example, if the call is an inside, outside, forwarded, or transferred call. The name and extension of the caller appears for inside calls. For outside calls, the display shows the line the call came in on and, if your company subscribes to AT&T INFO2 automatic number identification (ANI) service, the caller’s number. Press

the top line shows the type of

More Note:

to find out who is transferring a call to you.

The availability of the caller identification information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment.

■

When you make a call,

the top line shows the numbers as you dial. On inside calls, if your system is programmed to display names, the name of the person you are calling also appears.

Line

The second line shows the date and time and, when

activated, the alarm clock (a bell) and a minute and second timer. The second line also reminds you of waiting calls and calls on hold, and displays information when you use a feature, confirming that you used it correctly.

Lines 3 through 7 (7-Line Display Only)

Lines 3 through 7 appear on the large display only and are

reserved for entries in your Personal Directory, a feature on

the MLX-20L that stores, shows, and dials up to 50 numbers.

The Display Area 1-11

Your Display Telephone

Menu Screen

The Menu screen lists features and functions you can use by

pressing the button that corresponds to the feature or function shown on your display. You do not need to program these

features. The Menu screen is also used to enter programming

codes for features you do need to program.

7-Line Display Menu Screen and Display Buttons

2-Line Display Menu Screen and Display Buttons

Press

1-12

The Display Area

to see the next screen.

Your Display Telephone

To adjust the brightness (contrast) of a 7-line display, use the

Contrast control on the top of brightness of a 2-line display, Menu screen. Then select

the phone. To

select Ctrst

Down

increase the contrast, and press

Home

to decrease

to return toorthe

adjust the

from the first

screen.

Inspect Screen

The Inspect screen gives you information about active,

incoming, and held calls. Pressing

button for the call you want to inspect shows the name or extension number of an inside caller or indicates if it is an outside call.

Also, when you press

Inspct

and then a programmed line

lnspct

and then the line

home

button, line 1 of the display shows what feature is

programmed onto the button, as shown below. When you are

finished, press

Home

to return to the Home screen. For more

information, see Inspect in Chapter 5.

The Display Area 1-13

Your Display Telephone

7-Line Display Inspect Screen and Display Buttons

1 2

3 4

5 6

2-Line Display Inspect Screen and Display Buttons

1-14

The Display Area

Your Display Telephone

Feature Screen

The Feature screen gives you quick access to features you

use often, without having to program them. When you press

Feature

(located near the red

Hold

button), feature names appear on the screen next to or above the unlabeled display buttons.

The feature names on the screen change according to how

you are using your phone at the moment. For example, if you dial an extension and hear a busy signal, and then press

Feature,

the screen offers a choice of features for leaving messages or having your phone ring when the extension is available.

Or when you lift the handset and select a line button to make

an inside call and then press Feature,

features related to making, answering,

the screen lists or handling inside calls

as shown next.

The Display Area 1-15

Your Display Telephone

7-Line Display Feature Screen and Display Buttons

To select a feature, press the corresponding button.

2-Line Display Feature Screen and Display Buttons

When there are more than four choices, press

to move to the next screen. If your phone is not programmed for Group Pickup or if your company does not have a Loudspeaker Paging system, these features do not appear on the display.

1-16 The Display Area

Your Display Telephone

Dedicated Feature Buttons

Eight imprinted (dedicated) feature buttons are located in the lower left corner of the phone. These buttons are programmed

for the features you use most often.

Four of the buttons have lights next to them to show their on/off status. The green.

Feature

Mute

Press to select and use your phone’s features and

is red.

display the Feature screen. Feature codes are listed in Appendix B and on the user cards under

the phone.

HFAI

Press to respond to voice-announced calls without lifting the handset or using the speakerphone. You

must press the

Intercom) button and leave it on; you cannot press

it to respond to a call after the call comes in.

Mute

Press to turn the microphone in the speakerphone

Feature, HFAI,

HFAI

and

(Hands Free Answer on

Speaker

lights are

Transfer

on and off. By pressing

Mute

during a conversation, you can speak privately with someone in your office without being heard by the

caller.

Press to send a call to another phone.

Dedicated Feature Buttons 1-17

Your Display Telephone

Speaker

Conf

Press to turn on the speakerphone so you can

make or answer a call without using the handset.

■

Press

■

Press

Speaker Speaker

before dialing to get a dial tone.

when the phone rings to answer

a call.

■

Press

Speaker

while the handset is in use to turn off the handset and turn on the speakerphone. (You can hang up the handset and the call remains on the speakerphone.)

■

Press

Speaker

while the speakerphone is in use to hang up the phone.

Press to add another person to a call for conferencing with up to five people.

Drop

Press to disconnect a person from a conference call.

Hold

Press to put a call on hold. The green light

the line button with the call on hold flashes

next to

until the call is resumed or the person hangs up. As a reminder, the phone beeps once every 60 seconds. More than one call at a time can be put on hold.

Depending on how your system is set up, Transfer, Conference, Drop, and Hold may not work exactly as described here. Ask your system manager if these features work differently:

1-18 Dedicated Feature Buttons

Your Display Telephone

Line Buttons

The 10 or more buttons in the center of your phone are line buttons (they connect you to lines in the system). The MLX-10D phone buttons, and the MLX-28D phone has 28 buttons to make inside calls (to

and outside calls.

Two or more line buttons are labeled either or

(System Access). You have either ICOM or SA buttons,

but never both.

If you have ICOM buttons, use them for inside calls only. Use

buttons labeled with phone numbers for outside calls. If you have SA buttons, use them for both inside and outside

calls. You must enter outside call on an

You can program

has 10 buttons, the MLX20L phone has 20

buttons. Use these

and from

a dial-out code (usually a 9) to make an

button.

a feature onto any unlabeled line buttons.

other extensions)

ICOM

(Intercom)

See Chapter 3 for

buttons. Depending on your company, you mayor may not have all the

buttons described next. If your phone has SA buttons, turn

to page 1-20. If your phone has ICOM buttons, turn to

page 1-22.

Line Button Lights

Each line button has two lights next to it, a red one and a

green one,

hold.

Light

Steady red

Steady green

Steady red and green

showing whether the

line is available, in use, or on

Meaning

You are automatically connected to this

line when you lift the handset.

The line is in use or the feature

programmed onto the line button is in use. (See Chapter 3, “Using and

Programming Features.”)

You are using this line button or the Line Request feature is in use. (See Line Request in Chapter 5.)

Steady red and

flashing green

Fast flashing green

Slow flashing green

1-24

Line Button Lights

An incoming call is ringing on this line

button or a call you transferred is

returning to this line button. Y

have put a call on hold on this line

button.

Someone else has put a call on hold on

this line button.

Your Display Telephone

Caring for Your Phone

First unplug the phone from the wall jack, then use a soft cloth lightly dampened with water or a mild soap solution to clean the phone.

CAUTION:

To prevent permanent damage, do not immerse the

phone in

cleaners

water or any other liquid, or use liquid or aerosol

directly on the phone.

Caring for Your Phone

1-25

Your Display Telephone

Adjusting the Desk Stand

The angle of a desktop phone can be adjusted. Put the phone face down on a flat surface, remove the cord from the clips in the stand, and follow the steps below (also shown on the

bottom of the user card tray).

1. Press on the top rear center of the stand to release the tab.

2. Pull the stand toward you and away from the phone.

3. To adjust the stand to the low position, insert the tab at the bottom of the stand into the

adjust the stand to the high

bottom of the stand into the corresponding upper slot.

4. Lower

on the

the stand and press the tab

phone. Replace the cord in

corresponding lower slot. To position, insert the tab at the

at the top into the slot

the clip in the stand.

1-26

Adjusting the Desk Stand

Making and Answering

Calls

How you make outside calls depends on the line buttons on

your phone. Instructions for phones with

page page 2-3.

How you make inside calls and how you answer calls is basically the same for phones with ICOM buttons and phones with SA buttons. These instructions begin on page 2-4,

2-2; instructions for phones with

ICOM

buttons are on

Making and Answering Calls 2-1

Making and Answering Calls

Making Outside Calls on Phones with SA Buttons

Use any SA button or any line button labeled with a phone number, Pool, or the name of a special service (for example, WATS) to make an outside call.

Only SA buttons need a dial-out code (usually a 9) before dialing the phone number.

To Make an Outside Call

1. If the red light next to the line button you want to use is not on, press the button.

The red light goes on.

2. Lift the handset or press

The green light next to the line button goes on.

3. If you are using an SA button, dial the

4. Dial the

phone number.

Speaker.

dial-out code.

2-2

Making Outside Calls on Phones with SA Buttons

Making and Answering Calls

Making Outside Calls on

Phones with ICOM Buttons

Use any line button labeled with a phone number or with the name of a special service (for example, WATS) to make an

outside call. (ICOM buttons are reserved for inside calls.)

To Make an Outside Call

1. If the red light next to the line button you want to use is not on, press the button.

The red light goes on.

2. Lift the handset or press

The green light next to the line button goes on.

3. Dial the phone number.

Speaker.

Making Outside Calls on Phones with ICOM Buttons

2-3

Making and Answering Calls

Making Inside Calls

Inside calls are either voice-announced or ringing.

When you make a voice-announced call, your co-worker’s

phone does not ring; your voice is heard over the

speakerphone instead. When your co-worker is on another call using the handset, your voice still comes over the speakerphone if your co-worker’s phone is programmed for voice announcements.

If the co-worker you dialed is already busy on the speakerphone or Voice Announce is turned off on that phone, your call will ring instead. If the co-worker is using Do Not Disturb or all ICOM or SA buttons setup to receive calls are in use, you will hear a busy signal See Chapter 5 for more on

Voice Announce and Do Not Disturb.

To Make Inside Voice-Announced Calls

If the red light next to the

1. on, press the button.

The red light goes on.

Lift the handset or press

The green light next to the line button goes on.

Dial the

When you hear a beep, begin talking.

extension number.

ICOM Voice

Speaker.

SA Voice

button is not

2-4 Making Inside Calls

Making and Answering Calls

To Make Inside Ringing Calls

If the red light next to the

press the button.

The red light goes on.

Lift the handset or press

The green light next to the line button goes on.

Dial the

extension number.

ICOM Ring

Speaker.

SA Ring

button is not on,

Note:

using your speakerphone, background noise

If you have difficulty hearing the other

person while

may be

interfering with the reception and transmission. Lowering the

volume of the speakerphone reduces the interference. Also,

do not place anything in front of the speaker.

Making Inside Calls 2-5

Making and Answering Calls

Answering Calls

Your phone alerts you to an incoming call in several ways. The phone can

ring

or you can receive a

voice-announced

via the speakerphone. Or, while on the phone, you may hear a

Call Waiting signal—a beep

—indicating that you have

another call. See Chapter 5 for more on Call Waiting.

You can prevent voice-announced calls by turning off Voice Announce or prevent both voice-announced and ringing calls

by using Do Not Disturb. See Chapter 5 for more on Do Not Disturb and Voice Announce.

To Answer Voice-Announced Calls

Answer a voice-announced call in one of the following

■ Lift the handset.

■

Press the

Mute

button to talk over your speakerphone.

call

(Mute comes on automatically when you receive a

voice-announced call; press

■

Use

HFAI.

If HFAI is on before a call comes in, talk directly

Mute

to turn it off.)

into the speakerphone without doing anything else.

Note:

If you have difficulty hearing the other person while using your speakerphone, background noise may be interfering with the transmission and reception. Lowering the

volume of the speakerphone reduces the interference. Also, do not place anything in front of the speaker.

2-6 Answering Calls

Making and Answering Calls

To Identify Ringing Calls

(Distinctive Rings)

Your phone uses four distinctive ringing patterns to help you

identify different types of incoming calls.

Ring

One long ring

Meaning

An inside call

One long ring and An outside call

one short ring One long ring and

two short rings

An outside call transferred to you or a

returning transferred call (See Chapter 5

for more on Transfer.)

One long ring and A returning Callback call (See Chapter 5 three short rings

for more on Callback.)

Answering Calls 2-7

Making and Answering Calls

To Answer Ringing Calls

If You Are Not on the Phone:

1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to the button with the call is not on, press that line button.

The red light goes on.

2. Lift the handset or press

Both the red and green lights next to the line button stay on while you are on the call.

Speaker.

If You Are on the Phone:

1. To put a call on hold, press

2. To answer the ringing call, press the line button next to the flashing green light.

3. To return to a call on hold, press the line button next to the flashing green light.

HoId.

2-8 Answering Calls

Making and Answering Calls

Tones

When making a call or using a feature, you may hear a different tone. Each tone has a different meaning.

Tone

Dial tone (steady tone) Busy (slow repeating tone)

Fast busy (fast repeating

tone)

Alternating high and low

tones

Confirmation tone (double

break in dial tone followed

by steady tone)

Meaning

You can make a call.

The phone you are calling is

busy.

No lines are available.

You dialed a number

incorrectly or misused a

feature. You used a feature properly.

Callback tone (five short beeps)

Call Waiting tone (one or two beeps while you are on another call)

The outside line or the extension is busy and your

phone is programmed for

Callback. (See Chapter 5)

You have an inside call (one

beep) or an outside call (two beeps) waiting.

Tones 2-9

Using and Programming

Features

You can use features by selecting them from the display, by

pressing programmed line buttons, or by dialing feature codes. How you use features depends on the following:

■

whether the feature is available from the display.

convenient way to use a feature is to select it from the Feature screen or Menu screen on the need to look up or memorize a feature reserve your line buttons to program features that are not available from the display or to program features you use often.

(Appendix D lists the feature names as they appear on the display and identifies those that can be selected from the Feature or Menu screen.)

display. You don’t

code. Also, you can

Using and Programming Features 3-1

Using and Programming Features

■

the number of unlabeled line buttons.

buttons have lines assigned to them, you can use features only by dialing feature codes or selecting them from the display. If there are unlabeled line buttons, you can

program features onto them. You can then use the feature by pressing one button instead of dialing a feature code.

■

whether the feature needs a programmed line button.

Some features, such as Do Not Disturb, cannot be used from the display or with feature codes. You need to

program a button to turn the feature on and off. The light

next to the button provides a visual reminder when the

If all the line

feature is in use. The following features require

programmed buttons. Programming codes are in

Appendix C.

Auto Dial Coverage

Coverage Off — Primary Individual Coverage — Secondary Individual Coverage — Group Coverage

Do Not Disturb Headset/Handset

Mute Saved Number Dial Signaling and Notify

3-2 Using and Programming Features

Using and Programming Features

whether the feature can be used only by dialing a

■

feature code. Some features are meant to be used by

dialing a 1-, 2-, or 3-digit code. For example, use Personal Speed Dial to dial phone numbers quickly by using codes instead of programming separate Auto Dial buttons for each number. The following features require feature codes. These codes are in Appendix B.

■

Call Waiting—Pickup

■

Forward and Follow Me

—cancel from all extensions —cancel from one extension

■

Messaging

—cancel

■

Personal Speed Dial

General instructions for using and programming features follow. Specific instructions for using and programming each feature are in Chapter 5.

Using and Programming Features 3-3

Using and Programming Features

Using Features

There are three ways to use your phone’s features:

Select the feature from your display.

Some features can

be used from the Menu screen and others from the Feature screen. The feature names on the Feature screen change according to how you are using your phone at the time. To use a feature from your display:

Press the If your phone has a small display, press

2. feature you want is displayed. Press the button next to the feature you want.

Press a programmed

programmed a feature

Feature

button.

When you

onto a line button,

until the

have

press that button

to use the feature.

Dial a feature code.

You can use many features that do

not appear on the Menu or Feature screen by dialing a 1-,

2-,

or 3-digit feature code. You can also use feature codes

for features that you only use occasionally instead of

programming them on line buttons you need for the features you use all the time. (Feature codes are listed on the user cards in the card tray under your phone and in Appendix B.) To use a feature code:

1. Press

2. Dial the

Feature.

feature code.

3-4 Using Features

Using and Programming Features

Programming Features

Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled line buttons with the features of your choice. While you are

programming, the top line of your screen shows if the button

you want to program is “blank” or if another feature is already programmed onto it (shown below).

7-Line Display Programming Screen

2-Line Display Programming Screen

Programming Features 3-5

Using and Programming Features

If a feature is already programmed on a button, you can either program a new feature onto it or choose another button. You can remove a feature by selecting

In addition to features that you program onto line buttons, you

can program other features to set up the way you want your

phone to work. Once one of these features is programmed,

you don’t need to press a programmed button to use it. For

example, you can program your phone with Ringing Options to change how your phone rings, or you can turn on Call Waiting to make sure important calls get through.

While you are programming, the phone rings to alert you that you cannot make or receive calls until the ringing stops. To turn the ringing off, press the ringing option programmed on your phone, the lights next to the line buttons remain steady (immediate ring), flash

Speaker.

Delete [Dlete].

In addition, depending on

(delayed ring), or don’t come on at all (no ring) when you

program your phone. For more on Ringing Options, see Chapter 5.

3-6 Programming Features

Using and Programming Features

Methods of Programming

You can program features in two ways. You can press select display, and also

Ext Program [Prog]

select the feature from the display.

dial a programming code on your dialpad.

, follow the prompts on the

Menu,

You can

The programming method you use is up to you. If you are

unfamiliar with your phone, selecting the feature from your display is particularly helpful, especially if you have a phone with a large display. The display prompts you through each

programming step and confirms that you have selected the feature you want.

Once you are familiar with your phone, you may want to use

programming codes to program quickly. Instructions for

programming features using the display and using

programming codes follow.

Note:

If you are unable to program your phone, someone

may be programming the system. See your system manager if you have problems.

Programming Features 3-7

Using and Programming Features

To Program Features Using the Display

Feature names appear on the programming display screens in alphabetical order. The large a time; the small display shows

7-Line Display Programming Screen

display

four, as

shows shown

ten features at

below.

2-Line Display Programming Screen

3-8 Programming Features

Using and Programming Features

To find a feature name on the display, press

Ext Program[Prog]

button you want to program and select

and

Start.

Then press the line

List Feature[List].

Menu,

select

The feature list appears on the display.

You can press

the features. Or you can use

to advance screen-by-screen through

FindFeature[Find]

, located

on the first screen listing feature names, to select the first

letter of the feature name from an alphabetical range of letters

on the display.

FindFeature[Find]

finds the screen with feature names that begin with the range of letters you selected.

Before you begin programming, remove the clear plastic that

covers the button labeling card and write in the name of the features next to the buttons to be programmed. Replace cover with the textured side up.

Programming Features 3-9

Using and Programming Features

The steps for programming features using the display are

summarized below.

Press

to begin programming.

Select

On phones with small display, press

repeatedly. To turn off the ringing, press

Select

Press button you labeled.

Select ListFeature[List].

The screen lists features.

Press

FindFeature[Find]

feature you want to program.

Press button next to or below feature you want to program. Respond to display prompts, if necessary, and select Enter.

8. See Note.

Repeat steps 4-8 for any other buttons you want to program.

10.

Press

Note:

Ext Program[Prog].

Start.

to view features screen by screen, or select

and letter range

first. The phone rings

Speaker.

containing

first letter of

Home.

Some features require that you respond to display

prompts with additional entries. For example, Auto Dial requires that you dial a phone number. (See Auto Dial, Chapter 5.) Whenever you respond to a display prompt, you need to select

Enter

to confirm your entry or selection.

3-10 Programming Features

Using and Programming Features

To Program Features Using Programming Codes

Before covers

you begin the button

programming, remove the clear plastic that

labeling card and write in the names of the features next to the buttons to be programmed. Replace the cover with textured side up.

Press

The phone rings repeatedly. To

Press button you labeled.

2. Dial

Respond to display prompts. See Note. Press

Note:

prompts requires Chapter 5.) Whenever you respond to

Feature

programming code

Feature

and dial

again and dial

00.

turn off the ringing, press

(listed in card tray and in Appendix C).

* 00

Speaker.

Some features require that you respond to display

with that

additional entries. For example, Auto Dial

you dial a phone number. (See Auto Dial,

a display prompt, you

need to select

Enter

to confirm your

Programming Features

entry or selection.

3-11

Feature Finder

The Feature Finder on the next few pages helps you easily

identify and find features by function instead of by name:

■ Calling Basics

■ Covering Calls

■ Messaging and Paging

■ Privacy

■ Ringing

■ Timekeeping

Chapter 5 lists features alphabetically with descriptions and step-by-step instructions for programming and use.

Feature Finder 4-1

Feature Finder

Calling Basics

If you want to . . .

Dial numbers with the touch of

a button

Program codes to quickly dial numbers you call often

Quickly dial numbers programmed by your company

Automatically redial a number

you dialed previously

Quickly dial numbers that are programmed into your phone’s directories

Connect automatically to a busy extension or outside line

See. . .

Auto Dial

PersonaI Speed Dial

System Speed Dial

Last Number Dial Saved Number Dial

Extension Directory Personal Directory

System Directory Callback

Line Request

Page

5-6

5-54

5-73

5-35 5-66

5-26 5-48 5-71

5-9

5-36

when it’s free Quickly disconnect one call

and dial another without

pressing the switchhook Enter an account code before

or during a call Add as many as four others to

the same call

Transfer

call

4-2 Feature Finder

Recall

Account Code Entry 5-3

Conference

Transfer

5-60

5-15

5-76

Feature Finder

Covering Calls

If you want to

. . .

Answer a co-worker’s phone Pickup from your phone

Have a co-worker answer your

calls

Forward your calls to another

phone

Messaging and Paging

If you want to

Let a co-worker know you called or find out if you have a fax or message

. . .

See. . .

Coverage

Forward and Follow Me

See...

Messaging

Page

5-56

5-18

5-28

Page

5-37

Broadcast an announcement Put a call on hold while you

Paging Paging

page a co-worker Park

Signal a co-worker to contact

Signaling and Notify

you Know if someone is calling

Call Waiting

while you are on a call

5-42 5-42

5-45 5-68

5-13

Feature Finder 4-3

Feature Finder

Privacy

If you want to . . .

Prevent interruptions by blocking calls to your phone

Prevent co-workers from joining

your calls

Prevent others on a call from hearing you speak to someone in your office

Screen an incoming call while

you are on the phone

Choose if you want to receive voice-announced calls

Ringing

See. . .

Do Not Disturb

Privacy

Headset/Handset Mute

Inspect

Voice Announce

Page

5-25

5-59

5-32

5-34

5-83

If you want to . . .

Have your phone ring

differently from other phones Set your phone to ring after a

delay, immediately, or not at all, and to ring once or repeatedly while you’re on the phone

4-4

Feature Finder

See...

Personalized Ring

Ringing Options

Page

5-53

5-63

Feature Finder

Timekeeping

If you want to . . .

Remind yourself of meetings or Alarm Clock appointments Reminder Service

Keep track of the duration of Timer

calls or meetings

See . . . Page

5-5

5-61 5-75

Feature Finder 4-5

Features

This chapter describes features alphabetically with

instructions for programming and using them. Some features

have to be programmed on your phone before you can use them. Others are built in to the system and do not need

programming.

You use

screen

programmed line button.

button by using

or by using a

a feature by selecting it from the Feature or Menu

display,

dialing a

feature code,

You program a

Ext Program[Prog]

programming code.

pressing a

feature on a line

from the Menu screen

Features 5-1

Features

If you have a phone with a small display, feature names are abbreviated on the display screen; if you have a phone with a large display, feature names are usually spelled out. In this book, feature names are shown as they appear on both kinds of displays, with the abbreviation following the name as it appears on the large display: name is the same on both displays, it appears only once:

Enter.

When you use the display to program a feature, you can select

press Chapter 3 for more on finding feature names on the display.

FindFeature[Find]

to view the features screen by screen. See

Coverage[Cover].

to locate the feature name

If the

5-2 Features

Features

Account Code Entry

Account codes help your company track phone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both.

If your system has this feature, it is either required or optional:

■

Required.

an outside call. Entering an account code for incoming calls is optional.

You must enter an account code before making

■

Optional.

If you choose to use account codes, you can enter them on both incoming and outgoing calls, either before or during the call.

To Program an Account Code Entry Button

1. Label button to be programmed as

2. Press

3. Select

4. Select

5. Press button you labeled Account Code.

6. Select

7. Select

If this feature is not displayed, use

8. Press Home .

Menu.

Ext Program[Prog].

Start.

ListFeature[List]

Account Code[Acct]

Find Feature[Find]

Account Code.

or press

More.

Account Code Entry

5-3

Features

To Enter an Account Code Before Calling

Press programmed

Account Code

button, or press

Feature

and

select

The display prompts you to enter an account code.

Dial

2. Press an

3. Lift handset or press

4. Dial

Account Code[Acct]

account code,

outside line

phone number

followed by

button.

Speaker

(including dial-out code if using SA button).

or press

See Notes.

Feature

and dial

82.

Notes:

■

For step 2, if you have programmed an outside Auto Dial

button with a specific account code followed by #, you can

press the button whenever

you need to enter the code.

(See Auto Dial.)

■ If you are using account codes on a conference call, follow

steps 1–5 and press repeat steps 1, 2, 3, and 5 and press

Conf . When adding participants,

Conf

again.

To Enter or Change an Account Code During a Call

1. Press programmed select

2. Dial

Account Code[Acct]

account code

Notes:

■ If you make a mistake, you can correct the code using the

Account Code

followed by # . See Notes.

button,

, or press

Feature

or press

and dial

Feature

82.

and

above procedure.

■

Your caller does not hear you enter the account code.

■ If an account code was already entered for the call when

the call

arrived, you cannot change it.

5-4 Account Code Entry

Features

Alarm Clock

You can use your phone as an alarm clock and set it to beep

at a particular time to remind you of an appointment, meeting, or other important event. Until canceled, the alarm sounds every day at the set time.

Alarm Clock is available only from your display’s Menu screen.

To Set the Alarm

Press

Select

If this feature is not displayed, press

status (On/Off) and the time set.

Dial

If you make an error, select

Select

Select Press

A bell appears on the Home screen.

Menu.

Alarm Clock[AlClk]

4-digit time

from 1200 to 1159.

es e t

On.

Home.

More.

and redial.

The display shows the alarm

To Cancel the Alarm

1. Press

2. Select

If this feature is not displayed, press

3. Select

4. Press

The bell disappears from the Home screen.

Menu.

Alarm Clock[AlClk].

Off.

Home.

More.

Alarm Clock 5-5

Features

Auto Dial

Use Auto Dial to automatically dial either inside or outside numbers you call often.

You can program inside Auto Dial buttons for the extensions

of co-workers or paging areas. The green light next to the Auto Dial button goes on when your co-worker is on the phone or using Do Not Disturb.

You can program outside

phone numbers, account

numbers, bank access codes, or emergency contact

numbers.

If you have an MLX-20L phone, you can use your Personal

Directory in place of Auto Dial.

Note:

during off-peak hours. Stay on the line and briefly explain the

reason for your call to the dispatcher.

Program emergency numbers and make test calls

Auto Dial buttons for important

codes, long-distance billing

5-6 Auto Dial

Features

To Program Inside and Outside Auto Dial Buttons

Label button to be programmed for Auto Dial with

person’s name

or other Press

Select

Select Press button you labeled for Auto Dial.

Select

If this feature is not displayed, use

Select

10.

Dial dial-out code, long-distance carrier code, area code, and special

characters). See Notes.

11.

Select Repeat steps

12.

13.

Press

identifier.

Menu.

Ext Program[Prog].

Start.

ListFeature[List].

Auto Dial[AutoD].

FindFeature[Find]

Inside[In]

Outside[Out].

Enter.

extension

outside number

Enter

5–11 to program additional buttons.

Home.

or press

(including any necessary

More.

Notes:

■ Program account codes,

numbers as outside Auto

■ Special characters may be needed when you program an

access codes, and outside

Dial buttons.

outside Auto Dial button. For more on special characters, see Appendix A.

Auto Dial 5-7

Features

To Use an Outside Auto Dial Button

Press programmed

Your speakerphone goes on, and the number is dialed automatically.

Note:

If your phone has SA buttons and the Auto Dial number

Auto Dial

button.

includes the dial-out code, the number will dial automatically

on an SA line button. If the dial-out code is not included, you

need to press an SA button and dial the dial-out code, or press another type of line button, before pressing the Auto

Dial button.

To Use an Inside Auto Dial Button for Voice-Announced Calls

1. Press

2. Press programmed

lCOM Voice

SA Voice.

Auto Dial

button.

Your speakerphone goes on, and the number is dialed automatically.

3. Begin talking after the beep.

To Use an Inside Auto Dial Button for Ringing Calls

Press programmed

Your speakerphone goes on, and the number is dialed automatically.

Auto Dial

button.

5-8 Auto Dial

Features

Callback

When you reach a busy extension or the outside line you want to use is busy, use Callback to automatically place the call

when the extension or line is free. You’ll hear a priority ring—one long ring and three short

rings—as soon as the extension or line is free. The call is placed when you lift the handset or press

Speaker.

On phones with ICOM buttons, Callback works only for busy

inside extensions; use Line Request for busy outside lines. On phones with SA buttons, Callback works with busy inside extensions; it works with busy outside lines only when you are using an SA or Pool button.

Callback works only when the outside busy, which is indicated by a not work when the outside indicated by a

normal

busy signal.

fast

phone

line

you want to use is

busy signal. Callback does

you call is busy, which is

You can use Callback either selectively or automatically:

■

Selective Callback

is activated when you select Callback

from the Feature screen, dial the feature code, or press a

programmed button.

■

Automatic Callback

is activated every time you reach a

busy extension or, if your phone has SA buttons, a busy outside line. You need to program your phone for Automatic Callback.

Callback 5-9

Features

To Program a Selective Callback Button

Label button to be programmed as

Callback

Press

2. Select

3. Select

Press button you labeled

5. Select

Select

If this feature is not displayed, use

Press

Menu.

Ext Program[Prog].

Start.

Callback.

ListFeature[List].

Cback Sel[CbckS].

FindFeature[Find]

Home.

or press

To Use Selective Callback for Busy Extensions

When you reach a busy extension, press programmed

button, or press press

Hang up when you hear five short beeps.

Your call is placed in queue until the extension becomes available. The

Feature

and dial

55.

and select

Cback Sel[CbckS]

Callback

More.

, or

5-10

green light next to the line button flashes.

Lift handset or press three short rings.

You hear three short beeps, and your call is dialed automatically.

Speaker

when you hear one long ring and

Callback

Features

To Use Selective Callback for Busy Outside Lines

When you hear a fast busy signal after dialing an outside number, press programmed

Cback Sel[CbckS],

If you hear a second dial tone, finish dialing the number and press #.

Hang up when you hear five short beeps.

Your call is placed in queue until the line becomes available. The green

light next to the line button flashes.

Lift handset or press

three short rings.

You hear three short beeps, and your call is dialed automatically.

Note:

On phones with ICOM buttons, you cannot use

Callback

or press

Speaker

button, or press

Feature

when you hear one long ring and

and

Feature

dial

55.

Selective Callback for busy outside lines; use Line Request instead.

To Turn Automatic Callback On and Off

and select

Press

Select

Press any

Select Select

If this feature is not displayed, use

Select Press

Menu.

Ext Program[Prog].

Start.

ICOM

button.

ListFeature[List].

Cback Auto[CbckA].

Off

Home.

, then select

FindFeature[Find]

or press

Enter.

Callback 5-11

More.

Features

To Use Automatic Callback

When you reach a busy line or extension and hear five short

1. beeps, hang up.

Your call is placed in queue until the line or extension becomes available. The green light next to the line button flashes.

When you hear one long ring and three short rings, lift handset or

2. press

You hear three short beeps, and your call is dialed automatically.

Speaker.

To Cancel a Callback Request

1. Press the button the call is on.

2. Lift handset or press

3. Press

4. Press the button the call is on again.

Drop.

Speaker.

5-12 Callback

Features

Call Waiting

When all the ICOM or SA buttons on your phone are busy and

another call comes in, Call Waiting informs you of inside calls with a single beep and outside calls with two beeps. You’ll also see a message on your Home screen that you have a call waiting.

To answer a waiting call, you can either hang up or put your

current call on hold. If you hang up, your phone will ring with the waiting call. If you put the call on hold, you need to press an

ICOM Originate Only

dial the feature code to pick up a waiting call. If you have more than one call waiting, the calls are delivered to your

phone in the order they arrived. Callers hear a special Call Waiting ring instead of a busy signal.

Call Waiting works only on ICOM and SA buttons, and only

when they are all in use. Call Waiting does not work if your calls are being covered. You must program your phone to accept Call Waiting.

SA Originate Only

button and

Call Waiting 5-13

Features

To Turn Call Waiting On and Off

Press

Select

Menu.

Ext Program[Prog].

Select

Press any

Select

5. Select

If this feature is not displayed, use

Select Select

Press

Start.

lCOM

button.

ListFeature[List].

Call Waiting[CWait].

FindFeature[Find]

to turn on or select

Off

to turn off.

Enter.

Home.

or press

To Complete a Call and Answer a Waiting Call

1.2.When you hear Call Waiting tone, hang up.

Your phone rings.

Lift handset or press

You are connected to the call.

Speaker.

More.

To Put Call on Hold and Pick Up a Waiting Call

1. Press

2. Press

3. Press

You are connected to the call.

4. To return to call on hold, press button with fast flashing light.

Note:

Hold.

ICOM Originate Only

Feature

ICOM

and dial

87.

Originate Only

SA Originate Only.

SA Originate Only

See Note.

button must be available for you to pick up the call; otherwise you must hang up to get the call.

5-14 Call Waiting

Features

Conference

Use Conference to include up to five people in the same

conversation. You can conference one or two outside

numbers and up to three extensions, including your own.

Conference allows you to consult privately with each participant before adding him or her to the conference and to put the entire conference on hold. To drop any participant

from the conference, press the

Note:

transmission quality.

Conference calls to outside locations may vary in

Drop

button.

Conference 5-15

Features

To Set Up a Conference Call

Make call to

first outside number

extension.

Press

The green light next to the line button flashes to signal that the person

is on hold, and the display prompts you to add the next participant.

To make the next call, press an

3. call or an

Dial See Note.

All paticipants, including you, are connected. The display shows the

number of people on the call.

Press

You are separated from the conference while you add the next person, but participants are still able to talk. The display prompts you to add the next participant.

Repeat steps 3, 4, and 5 for rest of participants.

To end conference, hang up.

Note:

Conf

number

Conf

after person answers.

ICOM

line button

extension;

again to add another person.

for an outside call.

after the person answers, press

button for an inside

Conf.

If you make a dialing error while adding a participant to

a conference, you must hang up and start over.

To Leave a Conference Temporarily

1. Press

Conference paticipants are still able to converse.

2. To rejoin conference, press

Hold.

line button

of any participant.

5-16 Conference

Features

To Drop a Conference Participant

1. Press Drop.

2. Press

Note:

line button

of any participant. See Note.

Drop does not work when the conference is on hold.

Conference 5-17

Features

Coverage

Coverage allows co-workers to answer your calls from their phones or you to answer co-workers’ calls from your phone. Coverage can be set upon an individual or group basis and turned on or off as necessary.

You can program your phone to have inside and outside calls covered. Or you can program your phone so that only outside calls are covered.

Individual Coverage

With Individual Coverage, your co-worker’s phone can be programmed in either of the following ways:

■

Primary Individual Coverage.

call is sent immediately to all co-workers with primary

Individual Coverage buttons for your extension. The green

lights next to the buttons flash immediately. Your coworkers can program their phones for immediate ring (the co-workers’ phones ring immediately), delayed ring (the co-workers’ phones ring after a system-programmed

interval of 1-6 rings), or no ring (the co-workers’ phones do

not ring). This kind of coverage is often used by secretaries when away from their desks or by executives who want their calls screened.

When your phone rings, the

5-18 Coverage

Features

■

Secondary Individual Coverage.

twice, the call is sent immediately to all co-workers with secondary individual Coverage buttons for your extension. The green lights next to the buttons flash immediately. Your co-workers can program their phones for immediate ring (the co-workers’ phones ring after your phone rings two

times), delayed ring (the co-workers’ phones ring after your

phone rings two times plus the system-programmed interval of 1-6 rings), or no ring (the co-workers’ phones do not ring). This kind of coverage is useful for executives who

prefer to answer their phones unless busy or away from

their desks, or as a backup when a secretary is

After your phone rings

unavailable.

Group Coverage

Your company may be organized into groups with certain

individuals designated to answer calls for each group. This kind of coverage is useful when departments share personnel, as in a secretarial pool. One group of secretaries can be set up like a message center to cover calls for all the phones in

the system.

Your phone must be programmed by your company to have your calls sent to Group Coverage. However, if you receive calls sent to Group Coverage, you can program your own

phone with

Group Coverage

buttons.

Coverage 5-19

Features

Group Coverage can work with Individual Coverage or alone.

If you have both, your calls only go to Group Coverage if the

person who provides Individual Coverage does not answer

after a system-programmed number of rings, or if his or her

phone is busy. If you have only Group Coverage, your calls ring at your own phone and, after a system-programmed number of rings, at Group Coverage.

To Have Your Calls Covered

To have a co-worker or group of co-workers cover your calls, you can program your phone for inside and outside coverage or outside coverage only, and program a button to turn

coverage on and off.

If you set Ringing Options for no ring on any line buttons, calls

on those line buttons do not go to coverage. In addition, if you

have Group Coverage and you turn Coverage off, your co-

workers cannot use Group Pickup to answer your calls (see

Pickup).

5-20 Coverage

Features

To Program Which Calls are Covered

Press

Select

Menu.

Ext Program[Prog].

Select

3. Press any

Select

If this feature is not displayed, use

Select outside calls, then select Press

Start.

ICOM

button.

ListFeature[List]. CoverInside[CvIns].

FindFeature[Find]

Off

for outside calls only, or

Enter.

Home.

for both inside and

or press

More.

Notes:

■ This procedure applies to both Individual and

Group

Coverage.

■ Your phone is preset for inside and outside coverage.

Follow these steps to change the setting from inside and

outside coverage to outside only or from outside only to

inside and outside coverage.

To Program a Coverage Off Button

Label button to be programmed as Press

2. Select

Select

Press button you labeled

5. Select

Select

If this feature is not displayed, use

Press

Menu.

Ext Program[Prog].

Start.

Coverage Off

ListFeature[List].

CoverageOff[CvOff].

FindFeature[Find]

Home.

Coverage 0ff.

or press

More.

Coverage 5-21

Features

To Turn Coverage Off and On

Press programmed

The green light next to the button goes on; your calls do not go to

coverage.

Coverage Off

button.

Press programmed

The green light next to the button goes off; your calls are sent to

coverage.

Coverage Off

button again.

To Cover Calls

If you cover calls for a particular co-worker, you need to program an Individual Coverage button for either primary or secondary coverage. If a co-worker covers calls for you, he or she needs to program an Individual Coverage button. If you cover calls for a group of co-workers, you need to program Group Coverage buttons.

Program at least one Group Coverage button for each group

you cover. To handle more than one call at a time for a

particular group, you can program as many as eight Group Coverage buttons for that group.

5-22 Coverage

Features

To Program an Individual Coverage Button

Label button to be programmed as

Coverage-(name).

Press

2. Select

Select

Press button you labeled

5. Select

Select

If this feature is not displayed, use

Select

Menu.

Ext Program[Prog].

Start.

Coverage-(name).

ListFeature[List].

Coverage[Cover].

FindFeature[Find]

Primary[Prmry]

Secondary[Secnd]

Enter.

Dial

10.

extension

Press

Home.

of phone you want to cover, then select

To Program a Group Coverage Button

Label button to be programmed as

Press

Menu.

Group Coverage–(name).

or press

, select

Enter.

More.

Select

Press button you labeled

5. Select

Select

If this feature is not displayed, use

Select

Dial

9. and select

Press

10.

Ext Program[Prog]. Start.

Group Coverage–(name).

ListFeature[List]. Coverage[Cover].

Group

group number

and select

(ask your system manager for this number)

Enter.

Home.

FindFeature[Find]

or press

Coverage 5-23

More.

Features

To Use Individual or Group Coverage

Lift handset or press

Speaker

when call rings on programmed

Individual Coverage

If you are not immediately connected, press programmed

IndividuaI Coverage

Your display shows the name and extension you are covering and if the

covered phone is busy. It also shows if there is no answer or if your

co-worker is using Do Not Disturb.

Group Coverage

button.

5-24 Coverage

Features

Do Not Disturb

Do Not Disturb prevents your phone from ringing and prevents paging and voice-announced inside calls from being heard on your speakerphone. You are not alerted to inside calls, but if you receive an outside call, the green

the line button flashes. Inside callers hear a busy

Do Not Disturb is on, and outside callers hear ringing.

Do Not Disturb does not

calls returning to you, or

phone with an Individual

prevent Callback calls, transferred

calls from anyone covering your

Coverage button. Do Not Disturb

must be programmed onto a line button.

To Program a Do Not Disturb Button

Label button to be Press

Select

Press button you labeled

Select

If this feature is not displayed, use

Menu.

Ext Program[Prog].

Start.

ListFeature[List].

DoNotDistrb[DND].

programmed as

Do Not Disturb.

FindFeature[Find]

light next to

signal when

or press

More.

Press

Home.

To Use Do Not Disturb

1. To turn on, press programmed

The green light next to the button goes on.

2. To turn off, press programmed

The green light next to the button goes off.

Do Not Disturb Do Not Disturb

Do Not Disturb 5-25

button.

button again.

Features

Extension Directory

The Extension Directory is a listing of your co-workers’ names and extension numbers programmed by your system manager. To find a listing, bring up the directory on your display and search for a specific name. Press the button next to the name, and the extension is dialed automatically for you.

To Use the Extension Directory on

MLX-20L Phones

Press

Select

Select appropriate range of letters.

If name you want is not displayed:

■

Select

■

Select

If you want to see the number before it is dialed, select

Show Number

again. To dial number, press button next to name.

Your speakerphone goes on, and the call is dialed automatically.

Menu.

Directory.

Ext Dir.

and then select name. Select

to see names on previous page.

to see names on next page.

Show Number

5-26 Extension Directory

Features

To Use the Extension Directory on MLX-10D and MLX-28D Phones

Press

Select

Menu.

Dir.

Ext Dir.

To turn off your phone’s ringing, press

Use dialpad to spell name, then select

For example, dial 5263 to search for “Jane. ” The name is displayed on line 7.

If name you want is not displayed:

■

Select

■

Select

■ Select New to start search over. See Note.

Select

Your speakerphone goes on, and the call is dialed automatically.

Note:

display, select

to see name

to see

name on next page.

on previous page.

Dial.

If you see the message

New

to page through the listings.

to start the search over. You cannot use

No Match Found

Speaker.

Enter.

on your

Extension Directory 5-27

Features

Forward and Follow Me

Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you when you are working at someone else’s

location, such as your home. Your phone must be setup by your company to allow you to forward calls to an outside number (ask your system

Note:

transmission quality. You can also forward calls to another extension when you are

too busy to answer them yourself or if you want your calls

screened. However, voice-announced calls are not forwarded.

Forward

from either the extension calls are forwarded to or your phone.

Calls forwarded to

is setup

from your phone

manager). outside locations may vary in

desk

or even at another

and can be canceled

Follow Me

canceled from that extension or from your phone. Once set

up, your calls are sent to the extension where Follow Me was

initiated.

If several people are sending their calls to you, you can cancel Forward and Follow Me from your phone—either one extension at a time or all extensions at once.

5-28

Forward and Follow Me

is set up

from another extension

and can be

Features

To Program a Forward Button

1. Label button to be programmed as

2. Press

3. Select

Select

5. Press button you labeled

6. Select

7. Select

If this feature is not displayed, use

8. Press

Menu.

Ext Program[Prog].

Start.

Forwad.

ListFeature[List].

Forward[Forwd].

FindFeature[Find]

Home.

Forward.

To Forward Calls to an Extension

Press any

Lift handset or press

Press programmed

You are prompted to enter an extension.

ICOM

button.

Speaker.

Forward

button

press

or press

Feature

More.

and dial

33.

Dial

extension.

Listen for double break in dial tone or check if green light next to

button is on. The Home screen on your display shows the extension

number your calls are forwarded to.

Forward

Forward and Follow Me 5-29

Features

To Forward Calls to an Outside Number

1. Press any

2. Lift handset or press

3. Press programmed

4. Dial 9 on phones with ICOM buttons or with SA buttons. See Note.

Dial

phone number,

Listen for double break in dial tone, or check if green light next to

Forward

number your calls are forwarded to.

Note:

If your phone has ICOM buttons, dial 9 to automatically

ICOM

button is on. The Home screen on your display shows the phone

button.

Speaker.

Forward

then dial

button, or press

dial-out code

Feature

and dial

on phones

select a free outside line for forwarding your calls.

To Set Up Follow Me from Another Extension

Press any

ICOM

button.

33.

Lift handset or press

2. Press

and dial

If this feature is not displayed, press

Dial

Listen for double break in dial tone. The Home screen shows that you’re ‘signed in, ” and your calls are forwarded to the extension

where Follow Me was initiated.

5-30

Feature

34.

your extension.

and select

Forward and Follow Me

Speaker.

Follow Me[FlwMe]

or press

More.

Feature

Features

To Cancel Forward or Follow Me from Your Phone

Press any

Lift handset or press Press programmed

Dial

your extension.

Listen for double break in dial tone or check if green light next to button is off Calls you setup for Forward or Follow Me now ring at your

phone.

To Cancel

Extension

Press any

Lift handset or press

Press

Dial

Listen for double break in dial tone. Calls from that extension are no

Feature

extension

ICOM

button.

Speaker.

Forward

button or press

Feature

and dial

Forward

Forward and Follow Me Sent from One

ICOM

button.

Speaker.

and dial

calls are sent from.

* 34.

33.

longer sent to your phone.

Cancel from:

appears on the display.

To Cancel Forward and Follow Me Sent from All

Extensions

1. Press any

2. Lift handset or press

3. Press Feature and dial *34*.

Listen for double break in dial tone. Calls from all extensions are no longer sent to your phone.

ICOM

button.

Speaker.

Cancel from:

appears on the display.

Forward and Follow Me

5-31

Features

Headset/Handset Mute

When you are on the phone using the handset or a headset,

use Headset/Handset Mute to talk privately with someone in your office without the caller hearing you (you can still hear the caller). Headset/Handset Mute must be programmed onto an

unlabeled line button. When you press the programmed

Headset/Handset Mute

button while using the handset or a headset, the red light next

to the button goes on and the microphone in the handset or

headset goes off. The light goes off and the microphone

comes back on when you press the

Headset/Handset Mute

button again or when you hang up.

To Program a Headset/Handset Mute Button

Label button to be programmed as

1. Press

2. Select

Select

Press button you labeled

5. Select

If this feature is no displayed, use

Menu.

Ext Program[Prog].

Start.

Headset/Handset Mute.

ListFeature[List].

FindFeature[Find]

Headset/Handset Mute.

or press

More.

5-32

Select Select Press

Hdset.

Mute

Home.

, then select

Headset/Handset Mute

Enter.

Features

To Turn Headset/Handset Mute On and Off

1.2.To turn on, press programmed while using the handset or a headset.

The red light next to the button goes on, and the caller cannot hear you.

To turn off, press programmed again.

The red light next to the button goes off, and the caller can hear you.

Headset/Handset Mute

button

Headset/Handset Mute 5-33

Features

Inspect

While you are on a call, use Inspect to preview other incoming

calls or calls on hold. Your display shows the caller’s name or extension for inside calls, or simply shows that it’s an outside call. If your company subscribes to AT&T’s INFO2 automatic number identification (ANI) service, you can see the outside phone number of the person calling you.

Note:

The availability of the caller identification information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment.

When you have several calls on hold, you can use Inspect to see who is holding on each line. Another use for Inspect is to see what is programmed on your phone’s line buttons. You

cannot make calls while using Inspect.

To Use Inspect

1. Press

2. To inspect

■ an incoming call while you’re on the phone, press line button

■ a call on hold, press line button for held call (flashing green

Inspct.

for incoming call (slow flashing green light)

light)

■ what’s programmed on your phone’s line buttons, press line

button you want to check

Read the information on the first line of display.

If > is the last character on the line, press

To inspect another call or button, repeat steps 2 and 3.

When finished, press

5-34 Inspect

Home.

for additional information.

AT&T MLX20L, MLX-28D, MLX-10D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Book

Conventions Used

Your Display Telephone

MLX-10D

MLX-28D

MLX-20L

The Display Area

Dedicated Feature Buttons

Line Buttons

Line Button Lights

Caring for Your Phone

Adjusting the Desk Stand

Making and Answering Calls 2-1

Making Outside Calls on Phones with SA Buttons

Making Outside Calls on Phones with ICOM Buttons

Making Inside Calls

Answering Calls

Tones

Using and Programming Features 3-1

Using Features

Programming Features

Feature Finder

Features

Account Code Entry

Alarm Clock

Auto Dial

Callback

Call Waiting

Conference

Coverage

Do Not Disturb

Extension Directory

Forward and Follow Me

Headset/Handset Mute

Inspect