How it Works
AT&T
Loading...
M
N
O
P
Loading...
Loading...
MLX-10D
Quick Reference Guide
10 pgs108.85 Kb0
User Manual
182 pgs2.26 Mb0
User Manual
209 pgs2.33 Mb0
User Manual
209 pgs1.28 Mb0

AT&T MLX-10D, MLX20L, MLX-28D User Manual

Download
555-620-122 Issue 1 October 1992
MERLIN LEGEND
COMMUNICATIONS SYTEM
Release 2.0 MLX-10D, MLX-28D, and MLX20L Display Telephones User’s Guide
Contents
1
About This Guide
■ Conventions
■ How to Comment on This Guide
Your Display Telephone
MLX-10D Telephone MLX-28D Telephone MLX-20L Telephone MLX Telephones The Display Area Dedicated Feature Buttons Line Buttons
1
2 3
1-1 1-2
1-3 1-4 1-5 1-6 1-17 1-20
Line Button Lights Caring for Your Phone Adjusting the Desk Stand Additional Equipment
1-25 1-26 1-27 1-29
Contents i
Contents
2
3
Quick Start
Identifying Call Types
Making Calls Answering Calls Transferring Calls
To Set Up a Conference
Using and Programming
Features
■ Using Features
■ Programming Features
2-1 2-1 2-4
2-7 2-9
2-11
3-1 3-4 3-5
4
ii
Feature Finder
Contents
4-1
Contents
5
Features
Account Code Entry Alarm Clock Auto Dial Callback Call Waiting Conference Coverage Do Not Disturb Extension Directory Forward and Follow Me Headset/Handset Mute
Inspect
Language
5-1 5-2 5-5 5-7 5-11 5-16 5-18 5-22 5-32 5-35 5-37 5-42
.
5-44 5-46
Last Number Dial Line Request Messaging Night Service
5-48 5-50 5-51 5-57
Contents
●
iii
Contents
Features
■ Paging
■ Park
■ Personal Directory
■ Personal Speed Dial
■ Pickup
■ Privacy
■ Recall
■ Reminder Service
■ Ringing Options
■ Saved Number Dial
■ Signaling and Notify
■ System Directory
■ System Speed Dial
■ Timer
■ Transfer
■ Voice Announce
■ Volume
(continued)
5-58 5-62 5-66
5-72 5-75
5-80
5-82 5-84
5-87 5-93
5-95 5-99 5-101 5-103
5-104 5-114
5-115
iv
Contents
Contents
A
B
C
D
Programming Special
Characters
Feature Codes
Programming Codes
Feature Name Display
Abbreviations
A-1
B-1
C-1
D-1
Contents
v
vi
The exclamation point in an equilateral triangle is intended to alert the user to-the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of
fire, electrical shock, and injury to you and damage to the equipment.
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or
packed with the telephone.
■ Do not use the telephone near water, as in a wet
basement. The telephone can be hazardous if
immersed in water. To avoid the possibility of electrical shock, do not use it when you are wet. If you accidentally drop it into water, do not retrieve it until
you have first unplugged the line cord from the modular wall jack. Do not plug the telephone back in until it has dried thoroughly.
vii
Do not use the telephone during electrical storms in your immediate area. There is a remote risk of electrical shock from lightning.
Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use
liquid or aerosol cleaners on the telephone. Never push objects of any kind into the telephone
through openings or slots. Never spill liquid of any
kind on the telephone.
Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny
spark. While unlikely, it is possible that the spark could
ignite heavy concentrations of gas.
viii
To reduce the risk of electrical shock, do not
disassemble the telephone. There are no user­serviceable parts inside. Opening or removing covers may expose you to hazardous voltages, and incorrect
reassembly can cause electrical shock when the
telephone is used.
Call your sales representative or authorized dealer when service or repair work is needed.
SAVE THESE INSTRUCTIONS

About This Guide

This guide gives you the information you need to use your
MERLIN LEGEND™ Communications System display phone.
If you have any questions about using your phone’s features,
contact your system manager. He or she is a co-worker who
is responsible for managing the system.
About This Guide 1
About This Guide

Conventions

The following typographical conventions are used in this guide:
Bold type
Constant width type is used for information on
is used for phone buttons.
Press
Menu
to to list features and functions.
phone display screens or on a PC screen.
Select
Ext Program.
Bold constant width type indicates information
that you enter exactly as shown.
❉
Dial
A smaller italic font
34.
is
used for additional information
provided after the step of a procedure:
The green Iight flashes.
2
Conventions
About This Guide

How to Comment on This Guide

We welcome your feedback on this guide. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road,
Rm. # 2A25, Parsippany, NJ 07054.
How to Comment on This Guide
3

Your Display Telephone

The MLX-10D™, the MLX-20L™, and the MLX-28D™ phones are all display phones. The differences are the number of
buttons available (10, 20, or 28) to make and receive calls and the size of the display. The three MLX display phones that can be used with the co on the following pages.
mmunications system are shown
Your Display Telephone 1-1
Your Display Telephone
MLX-10D Telephone
See descriptions on page 1-5.
.
12

MLX-10D Telephone

Your Display Telephone

MLX-28D Telephone

See descriptions on page 1-5,
Speaker
Handset
Display Screen
-Volume Control
-
Dedicated Feature Buttons (8)
User Cards and Tray
Display Buttons (8)
Button Labeling Cards
Line Buttons (28)
Message Dialpad
Microphone (underneath)
Light
MLX-28D Telephone
1-3
Your Display Telephone

MLX-20L Telephone

See descriptions on page 1-5.
1-4
MLX-20L Telephone
Your Display Telephone

MLX Telephones

Button labeling cards
Cards you can label with the line or
feature assigned to each line button.
Contrast control (not shown)
On MLX-20L Telephones only, a sliding switch on the top of the
phone used to brighten and dim the
display.
Dedicated feature button
The eight imprinted buttons for the features used most often.
Desk stand (not shown)
A support that adjusts to two angles
Dialpad
The numbered buttons, along with ❉ and #, that are used to dial phone numbers and feature codes
Display buttons
The Home, Menu, More, and Inspect buttons that control the display screens, and the unlabeled buttons that activate features shown on the screens.
Display screen
A 2-line by 24-character screen
(MLX-10D and MLX-28D) or a 7-line by 24-character screen (MLX-20L) where you view call information, phone directories, and InstructIons for using features and programming the phone.
Handset
The hand-held part of the phone that you pick up, talk, into and listen from.
Line buttons
The 10 (MLX-10D), 20
(MLX-20L), or 28 (MLX-28D) buttons with red and green lights used to make and receive calls.
You can program any
unassigned buttons for feature use.
Message light
A light that goes on when a co­worker or system operator leaves a message on your display or when you have a
voice mail message or a fax
Microphone (not shown)
Use when the speakerphone is active
Speaker
The loudspeaker device
User cards and tray
Instructions for feature use and directory Information in a sliding tray under the phone
Volume control
A button for controlling the
volume of the speaker, handset,
and ringer
MLX Telephones
1-5
Your Display Telephone

The Display Area

The display on your phone acts as an alarm clock, timer, phone book, and message center. It also helps you locate features you want to use or program.
If you have a MLX-20L phone, you have the large
24-character) display. If you have a MLX-10D or MLX-28D
phone, you have the small (2-line by 24-character) display.
You can use features from the display by pressing Menu and selecting a feature from the display. You can also
program features from the display by pressing
then selecting
step-by-step through programming procedures and shows
the feature you have chosen.
Feature names are spelled out on large displays but shortened on small displays. In this guide, the large display feature name is shown first, followed immediately by the abbreviated, small display version in brackets. For example,
Alarm Clock [AlClk] or Auto
bracketed word is not shown, the information is the same for
Ext Pprogram [Prog].
Dial [AutoD].
The display leads you
(7-line
Feature
Menu
by
or
and
If a
small and large displays. Feature names and their
abbreviations are listed in Appendix D.
1-6
The Display Area
Your Display Telephone
The display has labeled and unlabeled buttons next to or
below it. The labeled buttons —
More
—
are used to move among the display screens. The
Home, Menu, Inspct,
and
unlabeled buttons are used to access and activate features. The functions of the unlabeled buttons change when the
screens change. To select a feature or option that appears on a screen, press
the unlabeled button that is next to it on the large display or underneath it on the small display. If there is more information than can be displayed on one screen, the > symbol is displayed. Press More, and the additional information is displayed.
NOTE:
On all display phones, the > symbol indicating more information appears on the right hand side of the display, next to or above the More button.
The Display Area 1-7
Your Display Telephone
Home Screen
The Home screen is your display’s “home base”. The information on this screen changes if you are making a call, answering a call, using a feature, or programming your phone. Press
Home
whenever you want to return to the Home
screen.
7-Line Display Home Screen and Display Buttons
1
2 3 4
5 6
7
1-8
The Display Area
Your Display Telephone
2-Line Display Home Screen and Display Buttons
Line 1 (Top Line)
The top line gives calling information:
■ When you’re not on the phone, the top line of the
Home screen is blank. However, if you’re using a
Posted Message to let co-workers know where you are
when you don’t answer the phone, the message you’ve selected appears as a reminder, as in the examples
shown.
■ When you use a feature, the Home screen prompts
you to enter information, such as an extension number or an account code.
■ When you receive a call, the top line shows the type
of call
— for example, if the call is an inside, outside, forwarded, or transferred call. If programmed, the name and extension of the caller appears for inside calls. For outside calls, the display shows you the line
The Display Area
1-9
Your Display Telephone
the call came in on and, if your company subscribes to
an automatic number identification (ANI) service, the caller’s number. Press
More
to find out who is
transferring a call to you and to see additional information.
NOTE:
The availability of the caller identification
information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment.
When you make a call, the top line
shows the
numbers as you dial, On inside calls, if your system is
programmed to display names, the name of the person
you are calling also appears.
Line 2
The second line shows the date and time and, when activated, the alarm clock (a bell) and a minute and second
timer. The second line also reminds you of waiting calls and calls on hold, and displays information when you use a feature, confirming that you used it successfully.
1-10
The Display Area
Your Display Telephone
Lines 3 through 7 (7-Line Display Only)
Lines 3 through 7 appear on the large display only and are reserved for entries in your Personal Directory, a feature on
the MLX-20L that stores, shows, and dials up to 50 numbers.
Menu Screen
The Menu screen lists features and functions you can use by
pressing the button that corresponds to the feature or function shown on your display.
7-Line Display Menu Screen and Display Buttons
1 2
3 4
5 6 7
The Display Area
1-11
Your Display Telephone
2-Line Display Menu Screen and Display Buttons
Press
More
to see the next screen.
To adjust the contrast of a 7-line display, use the Contrast control on the top of the phone. To adjust the brightness of a 2-line display, select
select press
Down
Home
or
Up
to return to the home screen.
ctrst from the first Menu screen. Then
to decrease or increase the contrast, and
1-12
The Display Area
Your Display Telephone
Inspect Screen
The Inspect screen gives you information about active, incoming, and held calls. Press Inspct and then the line
button for the call you want to inspect. Line 1 of the display
shows the name or extension number of an inside caller or
indicates if it is an outside call.
Also, when you press
button, line 1 of the display shows what feature is programmed onto the button, as shown below. When you are
finished, press Home to return to the Home screen. For more
information, see Inspect in Chapter 5.
Inspct
and then a programmed line
The Display Area
1-13
Your Display Telephone
7-Line Display Inspect Screen and Display Buttons
1
2 3 4
5 6 7
2-Line Display Inspect Screen and Display Buttons
1-14
The Display Area
Your Display Telephone
Feature Screen
The Feature screen gives you quick access to features you
use often, without having to program them onto buttons.
When you press
names appear on the screen next to or opposite to the unlabeled display buttons.
The feature names on the screen change according to how you are using your phone at the moment. For example, if you
dial an extension and hear a busy signal, and then press
Feature,
messages or placing your call when the extension is available.
If you lift the handset and select a line button to place an inside call and then press related to making, answering, or handling inside calls as shown next.
the screen offers a choice of features for leaving
Feature
(located near the red
Feature,
the screen lists features
Hold),
feature
The Display Area
1-15
Your Display Telephone
7-line Display Feature Screen and Display Buttons
1
2
3 4
5 6
7
2-Line Feature Display Buttons
When > is displayed, more information is available. Press
More
to display the next screen.
1-16
The Display Area
Your Display Telephone

Dedicated Feature Buttons

Eight imprinted (dedicated) feature buttons are located in the lower left corner of the phone. These buttons are programmed for the features you use most often.
Four of the buttons have lights next to them to show their
on/off status. The lights next to Feature, HFAI, and Speaker
are green.
Feature
HFAI
Mute
Mute
Press to use feature codes and to display the Feature screen. Feature codes are listed in
Appendix B and on the user tray cards under the
phone.
Press to respond to voice-announced calls without lifting the handset or using the speakerphone. You must press the HFAI (Hands Free Answer on Intercom) button and leave it on; you cannot press it to respond to a call after the call comes in.
Press to turn the microphone in the speakerphone on and off. By pressing Mute during a conversation, you can speak privately with someone in your office without being heard by the
is red.
.
caller.
Dedicated Feature Buttons
1-17
Your Display Telephone
Speaker
Transfer
Press to turn on the speakerphone so you can make or answer a call
■ Press Speaker
without using the handset.
before dialing to get a dial
tone.
■ Press Speaker
when the phone rings to
answer a call.
■ Press Speaker
while the handset is in use
to turn off the handset and turn on the speakerphone. (You can hang up the handset and the call remains on the
speakerphone.)
■ Press Speaker while the speakerphone is
-
in use to hang up the phone.
Press to send a call to an inside
extension or
outside number.
Conf
Drop
1-18
Press to add another person to a call for conferencing with up to five people, including
.
you
Press to disconnect a person from a conference call. The display shows the extension that has been dropped. Drop does not work when a conference has been put on hold. Drop is also
used to cancel a queued line request or a Callback call.
Dedicated Feature Buttons
Your Display Telephone
Hold
Press to put a call or conference on hold. The
green light next to the line button with the call on
hold flashes until the call is resumed or the
person hangs up. A
Call on Hold
message is displayed. As a reminder, the phone beeps once every 60 seconds. When the hold timer expires, a
Call on Hold
message is again displayed.
Press the line button with the flashing green light to return to the call. More than one call at a time can be put on hold.
NOTE:
Depending on how your system is set up, Transfer, Conference, Drop, and Hold may not work exactly as described here. If you have any questions about using these features, contact your system manager.
Dedicated Feature Buttons
1-19
Your Display Telephone

Line Buttons

The 10 or more buttons in the center of your phone are line buttons. Line buttons are used to make and receive inside and outside calls and are assigned by your company. The
MLX10D phone has 10 buttons, the MLX-20L phone has 20 buttons, and the MLX-28D phone has 28 buttons. Use these
to
buttons and outside calls.
make inside calls (to and from other extensions)
Two or more line buttons are labeled either or SA (System Access). You have either ICOM or SA
buttons, but never both. If you have
Use buttons labeled with phone numbers to place outside calls.
If you have calls. You must enter a dial-out code (usually a 9) to make an
outside call on an You can program a feature onto any unlabeled line buttons.
See Chapter 3 for more on programming unlabeled line buttons.
Depending on your company, you may or may not have all the buttons described next. If your phone has SA buttons, see
ICOM
SA
buttons, use them to place inside calls only.
buttons, use them for both inside and outside
SA
button.
ICOM
(Intercom)
the following section. “Phones with
1-20
Line Buttons
ICOM
If your phone has
buttons.”
ICOM
buttons, see
Your Display Telephone

Phones with SA Buttons

SA Ring. Use these buttons to make and receive both
inside and outside calls.
the extension. For outside calls, dial a d a 9) before the phone number.
SA Voice.
calls and outside calls, outside calls. Voice-announced inside calls do not ring —
your co-worker hears your voice over the speakerphone
instead. To make outside calls, enter a dial-out code (usually a 9) before the phone number.
SA Originate Only. Use this button only to make calls; calls do not come in on this button. To make an outside call, enter a dial-out code (usually a 9) before dialing the phone number.
This button is set up by your company to make either inside
ringing or voice-announced calls (not both).
Use this button to
To call an ins
make inside voice-announced
and to
receive both inside and
de number, dial only al-out code (usually
Line Buttons
1-21
Your Display Telephone
Shared SA. Use
this button to answer calls for co-workers and to join their conversations. Each button is linked to a specific SA button on a co-worker’s phone. Shared SA
buttons are labeled either
Shared SA Ring
or
Shared SA
Voice, depending on which type of inside calls the button
allows you to make. You can use these buttons to make and receive inside and outside calls, just like your own
SA Voice
and SA Ring buttons. These buttons are set up by your company.
555-1234. Use any button labeled with a phone number to
make or receive outside calls only.
It is a direct outside line
that does not need a dial-out code.
Pool.
outside lines.
Use this button to
You may have a different label on one or more
get an outside line from a group of
of these buttons,. or you may need to enter a dial-out code (or
pool code). Consult your system manager for an explanation of their purpose and use.
1-22
Line Buttons
Your Display Telephone

Phones with ICOM Buttons

ICOM Ring. and to receive both inside ringing and voice-announced
calls. You cannot use this button for outside calls, but they
can be transferred to you.
ICOM Voice. announced calls voice-announced calls.
— your co-worker hears your voice over the speakerphone
instead. You cannot use this button for outside calls, but outside calls can be transferred to you.
Use this button to
Use this button to
and to
receive both inside ringing and
Voice-announced calls do not ring
make inside ringing calls
make inside voice-
Line Buttons
1-23
Your Display Telephone
Originate Only. Use this button to make inside calls; calls do not come in on this button. This button is set up by your company to make either inside ringing or voice-announced
calls.
555-1234. Use any button labeled with a phone number to make or receive outside calls only.
.
that does not need a dial-out code.
It is a direct outside line
1-24
Line Buttons
Your
Dis~lay
Telephone

Line Button Lights

Each line button has two lights next to it, a red one and a
green
hold.
Light
Steady red
Steady green
Steady red and green Request feature is in use.
Steady flashing green
Fast flashing green
one,
red and
showing whether the
Meaning
You are automatically connected to this line when you lift the handset.
The line is in use or the feature programmed onto the line button is in use.
You are using this line button or the Line
An incoming call is ringing on a call you transferred is return
button.
You have put a call on hold on this line button.
line is available, in use, or on
Ibis line button or ing to this line
Slow flashing green
Someone else has put a call on hold on this line button.
Line Button Lights
1-25
Your Display Telephone

Caring for Your Phone

First unplug the phone from the wall jack, then use a soft cloth Iightly dampened with water or a mild soap solution to clean
the phone.
CAUTION:
To prevent permanent damage, do not immerse the phone in water or any other liquid, or use liquid or aerosol cleaners directly on the phone.
1-26
Caring for Your Phone
Your Display Telephone
Adjusting the
The angle of a desktop phone can be adjusted to two positions, low and high. To make the adjustment, put the
phone face down on a fiat surface, remove the cord from the clips in the stand, and follow the steps below. (Removing the user card tray under the phone may make the adjustment
easier.)
1. Press on the top rear center of the stand to release the .
tab.
2. Pull the stand toward you and away from the phone.
Desk Stand
3. To adjust the stand to the low position, insert the tab at the bottom of the stand into the corresponding lower slot. To adjust the stand to the high position, insert the
tab at the bottom of the stand into the corresponding upper slot.

Adjusting the Desk Stand

1-27
Your Display Telephone
4. Lower the stand and press the tab at the top into the slot on the phone. Replace the cord in the clip in the stand.
The desk stand is removed when mounting the MLX-10D phone on the wall. MLX-20L and MLX-28D phones cannot be
wall mounted.
1-28
Adjusting the Desk Stand
Your Display Telephone

Additional Equipment

The following additional equipment is now supported:
■ Four headsets
■
Modular amplifier
For detailed information about the actual use of the equipment, refer to the documentation packaged with each
item.
Headsets
For hands-free opera ion of the phone, four headsets are available:
■ The StarSet
®
Headset has a single ear tip and is
without a headband.
■ The Mirage
®
Headset
has a single disk-shaped
receiver and is worn without a headband.
■ The Supra
®
Headset has a single disk-shaped
receiver and a headband.
■ The Supra NC
®
Headset has two disk-shaped
receivers and a headband.
now
worn
Additional Equipment
1-29
your
Dis~lay
Telephone
Modular Amplifier
The Modular Amplifier connects the StarSet, Mirage, Supra,
and Supra NC headsets to any MLX phone. The amplifier provides volume and mute controls.
1-30
Additional Equipment

Quick Start

Quick Start helps you begin using the basic features of your
MLX phone immediately. To use features not addressed in
this chapter, see Chapter 5, “Features.”

Identifying Call Types

Your phone provides distinctive rings to identify ringing calls.
It also provides tones to assist you in using system features or
making calls.
Identifying Call Types
2-1
Quick Start
To Identify Ringing Calls
Your phone uses four distinctive ringing patterns to help you identify different types of incoming
Ring Meaning
One long ring One long ring and
one short ring One long ring and
two short rings to you or a returning
One long ring and three short rings
An inside call An outside call
An outside call transferred
transferred call (See “Transfer” in Chapter 5.)
A returning Callback call (See “Callback” in Chapter 5.)
calls.
2-2
Identifying Call Types
Quick Start
To Identify Tones
When making a call or using a feature, you may hear a different tone. These tones are described as follows.
Tone
Dial tone (steady tone)
Busy (slow repeating tone)
Fast busy (fast repeating
tone) Alternating high and low
tones
Confirmation tone (double break in dial tone followed by steady tone)
Callback tone (five short beeps)
Meaning
You can make a call. The phone you are calling is
busy. No lines are available.
You dialed a number incorrectly or misused a feature.
You
The outside line or the
extension is busy and your phone is programmed for
used a feature properly.
Call Waiting tone (one or two beeps while you are on
another call)
Callback. (See “Callback” in Chapter 5) You have an inside call (one
beep) or an outside call (two beeps) waiting.
Identifying Call Types 2-3
Quick Start

Making Calls

A steady red light beside a line button indicates a free line. When you lift the handset to make a call, you are automatically connected to this line.
To Make Inside Calls
Inside calls are either voice-announced or ringing.
When you make a voice-announced call by using an
ICOM Voice
does not ring; your voice is heard over the speakerphone if your co-worker’s phone is programmed to receive voice
announcements. When your co-worker is on another call using the handset, your voice still comes over the speakerphone
If the co-worker you dialed is already using the speakerphone
or Voice Announce is turned off for that phone, your call rings
instead. If the co-worker is using Do Not Disturb or all the
ICOM
hear a busy signal. See “Voice Announce” and “Do Not Disturb” in Chapter 5.
To make an inside ringing call, use an button.
or
or
SA Voice
SA
buttons assigned to receive calls are in use, you
button, your co-worker’s phone
ICOM Ring
or
SA Ring
2-4
Making Calls
Quick Start
NOTE:
If you have difficulty hearing the other person while using
your speakerphone, background noise may be interfering with the reception and transmission. Lowering the volume of the speakerphone reduces the interference. Also, do
not place anything in front of the microphone.
1. If the red light next to the ICOM or SA button is not on, press the button.
The red light goes on.
2. Lift the handset or press Speaker.
The green light next to the line button goes on
3. Dial the extension number.
4. For voice-announced calls, begin talking when you
hear a beep.
Making Calls 2-5
Quick Start
To Make Outside Calls
Use any number or Pool number to make an outside call.
SA
button or any line button labeled with a phone
ICOM
buttons are reserved for inside calls.
SA
Only
buttons need a dial-out code (usually a 9) before
dialing the phone number.
1. If the red light next to the line button you want to use is not on, press the button.
The red light goes on.
2. Lift the handset or press Speaker.
The green light next to the line button goes on.
3. If you are using an SA button, dial the dial-out code.
4. Dial the phone number.
2-6
Making Calls
Quick Start

Answering Calls

Your phone alerts you to an incoming call in a few different ways. The phone can ring or you can receive a voice-
announced call over the speakerphone. If you are using your
phone, you may hear a Call Waiting signal (a beep) during
your call. This beep indicates that you have another call. See
“Call Waiting” in Chapter 5. You can prevent voice-announced calls by turning off Voice
Announce or prevent both voice-announced and internal
ringing calls by using Do Not Disturb. See “Do Not Disturb” and “Voice Announce” in Chapter 5. While you are on a call, you can also use the
Inspct
button to interrogate other
incoming calls or calls on hold.
To Answer Voice-Announced Calls
Answer a voice-announced call in one of the following ways:
■ Lift the handset.
■ Press Mute to talk over your speakerphone. (Mute
comes on automatically when you receive a voice announced call; press Mute to turn it off.)
■ Use HFAI.
HFAI must be on before the call comes in To answer a call, simply
talk directly into the speakerphone
Answering Calls 2-7
Quick Start
To Answer Ringing Calls
If You Are Not on the Phone:
1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to
the button with the call is not on, press that line button.
The red light goes on.
2. Lift the handset or press Speaker.
Both the red and green lights next to the /me button stay on whale you are on the call.
If You Are on the Phone:
1. To put a call on hold, press Hold.
2. To answer the ringing call, press the line button next to
the flashing green light.
3. To return to a call on hold, press the line button for the
held call.
.
2-8
Answering Calls
Quick Start

Transferring Calls

You can transfer a call from your extension to another inside extension or an outside number. The following procedure provides the basic steps for transferring a call. To use one­touch transfer and other system features available during transfer, see “Transfer” in Chapter 5.
To Transfer to an Inside Extension
1. If your phone has Auto Dial buttons, check the light next to the button for the person’s extension.
■ If the light is on, the person is unavailable.
Consider using Camp-On, Paging, or Park and Paging. See Chapter 5 for more Information on these features
■ If the light is off, go to Step 2.
2. Press Transfer.
The call is put on hold automatically and the system selects an SA or
ICOM button. If an SA Ring or ICOM Ring button is selected, your
display prompts you with Transfer
ICOM Voice button is selected, your display prompts you with
Announce to:
to:
If an SA Voice or
Transferring Calls 2-9
Quick Start
3. Press the Auto Dial button or dial the person’s extension.
■ If the person is avail
able, announce the call and
hang up.
The call is transferred.
■ If the person is unavailable, return to the caller
by pressing the SA or line button with the held call.
To Transfer to an Outside Number
1.
Press
The ca// is put on hold automatically.
2. Press a line button to get an outside line, or press an SA button and dial the dial-out code.
You hear a dial tone
3.
Dial the outside number.
Transfer.
2-10
■ If the person is available, hang up.
The call is transferred.
If the person is unavailable, return to the caller
■
by press
ing the
call.
Transferring Calls
SA
or line button with the held
Quick Start

To Set Up a Conference

You can conference up to five people on the same
conversation: one or two outside numbers and up to three extensions, including your own.
1. Make a call to the first extension or outside number.
2. Press Conference after the person answers and you
have announced the call.
The green light next to the line button flashes, slgnaling that the call
is on hold for the conference; the display prompts you to add another
person.
3. If the next call is an inside extension, press an ICOM or SA button; if it is an outside number, press an SA or
line button.
NOTE:
If you have
SA
buttons and any are available, the
system selects one automatically for you.
4. Dial the next extension or outside number.
NOTE:
If you make a dialing error while adding a participant to a conference, you must hang up and restart the procedure to add a participant,
beginning with Step 3.
To Set Up a Conference
2-11
Quick Start
5. Confirm participation:
■ If the person is available, announce the
conference and press Conference.
All participants, including you, are connected.
If the person is unavailable, hang up.
■
If this is the case, select a new line and make another call or return to the original call.
CAUTION:
If the system selects an
SA Voice
button when adding a conference participant, you hear a beep instead of ringing after you dial the extension to be included in the conference. If the call is not answered, and
you press Conference to complete the call
your conversation with other parties on the conference is broadcast on that extension’s speakerphone. Be sure to Drop an
unanswered extension on an
SA Voice
button
to prevent an unintentional broadcast from
happening.
6. Press Conference again to add another person.
You are separated from the conference while you add the next
person, but the participants who are already on can still talk
2-12
7. Repeat Steps 3 through 5 to add more participants.
To Set Up a Conference
Quick Start
8. While on a conference:
9. To end the conference, hang up.
■ Disconnect yourself without ending the call by
pressing Hold.
■ Rejoin the conference by pressing the line
button for any participant.
■ Disconnect a participant by pressing Drop and
then pressing participant’s line button. (Do not use Drop to disconnect a participant when the conference is on hold. Do not use Drop to disconnect yourself from a conference you
initiated.)
To Leave a Conference Temporarily
1. Press Hold.
Conference participate are still able to talk.
2. To rejoin the conference, press the line button of any participant.
To Drop a Conference Participant
1. Press Drop.
The drop feature does not work when the conference is on hold.
2. Press the line button of any participant.
To Set Up a Conference
2-13
Using
and
Features
Programming
You can use features by selecting them from the display, by
pressing programmed line buttons, or by dialing feature codes, depending on the following:
Whether the feature is available from the display.
convenient way to use a feature is to select it from the Feature screen or Menu screen on the display. You don’t need to look
up or memorize a feature code. Also, you can reserve your line buttons to program features that are not available from the display or to program features you use often. (Appendix
D lists the feature names as they appear on the display and identifies those that can be selected from the Feature or Menu screen.)
A
Using and Programming Features 3-1
Using and Programming Features
The number of unlabeled line buttons. If all the line buttons
have lines assigned to them, you can use features only by dialing feature codes or selecting them from the display. If there are unlabeled line buttons, you can program features onto them. You can then use the feature by pressing that
button instead of dialing a feature code.
Whether the feature needs a programmed line button.
Some features, such as Saved Number Dial, cannot be used
from the display or with feature codes. You need to program
a button to turn the feature on and off. The light next to the
button provides a visual reminder when the feature is in use.
The following features require programmed buttons. For more
information on Programming codes, see Appendix C.
■ Auto Dial
■ Coverage
— Coverage Off — Primary Individual Coverage
— Secondary Individual Coverage — Group Coverage — Coverage VMS
■ Do Not Disturb
■ Hang Up
■ Headset/Handset Mute
■ Saved Number Dial
■ Signaling and Notify
3-2
Using and Programming Features
Using and Programming Features
Whether the feature can be used only by dialing a feature
code.
Some features are meant to be used by dialing a 1-, 2-, or 3-digit code. For example, Personal Speed Dial allows you to dial phone numbers quickly by using codes instead of programming separate
Auto Dial
buttons for each number.
The following features require feature codes when you use them and they cannot be programmed on a button. For more information on feature codes, see Appendix B.
— Call Waiting —
Pickup
— Cancel sending of Forwarded calls from all
extensions
— Cancel sending of Forwarded calls from one
extension — Cancel sending of Follow Me calls from all extensions — Cancel sending of Follow Me calls from one extension — Extension Language — Personal Speed Dial
General instructions for using and programming features follow. Specific instructions for using and programming each feature are in Chapter 5.
Using and Programming Features 3-3
Using and Programming Features

Using Features

There are three ways to use your phone’s features:
■ Select the feature from your display. Some features
can be used from the Menu screen and others from the Feature screen. The feature names on
the Feature
screen change according to how you are using your
phone at the time. To use a feature from your display:
1. Press Feature or Menu.
2. If your phone has a small display, press More
until the feature you want is displayed.
3. Press the button next to or below the feature.
■ Press a programmed button. When you have
programmed a feature onto a line button, press that button to use the feature
■ Dial a feature code. You can use many features that
do not appear on the Menu or Feature screen by
pressing the Feature button and dialing a 1-, 2-, or 3­digit feature code. You can also use feature codes for features that you only use occasionally instead of
3-4
programming them on line buttons. (Feature codes
are listed in Appendix B.)
To use a feature code:
1. Press Feature.
2. Dial the feature code.
Using Features
Using and Programming Features

Programming Features

Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled
line buttons with the features of your choice by using feature codes or by using the display menu, following the basic steps
shown on the screen. When you press a line button while you are programming, the top line of your screen shows if the button you want to program is blank or if another feature is already programmed onto it (shown below).
7-Line Display Programming Screen
1
2
3 4
5
6 7
Programming Features 3-5
Using and Programming Features
.
If a feature is already programmed on a button, you can either program a new feature onto it or choose another button. You
can remove a feature by selecting
Delete [Dlete].
In addition to features that you program onto line buttons, you can program other features to set up the way you want your phone to work. Once one of these features is programmed, you don’t need to press a programmed button to use it. For example, you can program your phone to turn on Call Waiting to make sure important calls get through.
While you are programming, you hear a tone every 20 seconds to alert you that you cannot make or receive calls
until it stops. In addition, depending on the ringing option programmed on your phone, the lights next to the line buttons remain steady (immediate ring), flash (delayed ring), or don’t come on at all (no ring) when you program your phone, For more on Ringing Options, see Chapter 5.
3-6
Programming Features
Using and Programming Features
.
Methods of Programming
You can program features in two ways. You can press select display, and follow the prompts on the display. You can also dial a programming code on your dialpad.
The programming method you use is up to you. If you are
unfamiliar with your phone, selecting the feature from your display is particularly helpful, especially if you have a phone with a large display. The display prompts you through each programming step and confirms that you have programmed the feature successfully.
Once you are familiar with your phone, you may want to use programming codes to program quickly. Instructions for
using the display to program features and using programming codes follow.
Ext program [Prog],
select the feature from the
Menu,
NOTE:
If you are unable to program your phone, someone may be programming the system. See your system manager if you have problems.
Programming Features 3-7
Using and Programming Features
To Program Features Using the Display
Feature names appear on the programming display screens in alphabetical order. The large display shows ten features at a time; the small display shows four, as shown below.
7-Line Display Programming
1
2
3
4 5
6 7
Screen
2-Line Display Programming Screen
3-8
Programming Features
Using and Programming Features
To find a feature name on the display, press
Ext Program [Prog]
and
Start.
Then press the line
Menu,
select
button you want to program and select
ListFeature [List].
The feature list appears on the
display.
You can press the features. Or you can use
More
to advance screen-by-screen through
FindFeature [Find],
located
on the first screen listing feature names, to select the first
letter of the feature name from an alphabetical range of letters on the display. feature names that begin with
FindFeature
[Find]
finds the screen with
the range of letters you
selected.
Before you begin programming, remove the clear plastic that covers the button labeling card and write in the name of the
features next to the buttons to be programmed. Replace cover with the textured side up.
1.
Press
2
.
Select
On phones with small display, press More first.
You hear a tone approximately every 20 seconds to signal that you
are in programing mode.
3.
Select Press the button you labeled.
4. .
5
Select
The screen lists features.
Menu
to begin programming.
Ext Program [Prog].
Start .
ListFeature [List].
Programming Features
3-9
Using and Programming Features
6.
Press select
More
to view the features screen by screen, or
FindFeature [Find]
and the letter range
containing the first letter of the feature you want to
program.
7.
Press the button next to or below the feature you want to program. Respond to the display prompts, if necessary, and
8.
select
Repeat Steps 4 through 8 for any other buttons you
9.
Enter.
See Note.
want to program.
10.
Press
Home.
3-10
Programming Features
Using and Programming Features
To Program Features Using Programming Codes
NOTE:
This procedure is valid for all features except Personal
Speed Dial, which is available only on an MLX-10 or MLX-10D phone. (See Personal Speed Dial in Chapter 5.)
Before you begin programming, remove the clear plastic that covers the button labeling card and write in the names of the features next to the buttons to be programmed. Replace the cover with textured side up.
1.
Press Feature and dial 00.
You hear a tone approximately every 20 seconds to signal that you
are in programming mode.
Press the button you labeled.
2.
Dial the programming code (listed in card tray and in
3.
Appendix C).
4.
If additional information is required (for example,
extension or phone number), select
Enter
on the
display after dialing the information.
To correct errors when entering informat!on, select Backspace
[Bcksp] and redial.
Press Feature again and dial ❉ 00.
5.
Programming Features
3-11
Using and Programming Features
NOTE:
When entering any additional information (for example, extension or phone number), you must confirm your entry
by selecting
Enter,
Enter
the feature is not programmed and you do not
hear an error tone.
from the display. If you do not select
3-12
Programming Features

Feature Finder

The Feature Finder on the next few pages helps you easily
identify and find features by function instead of by name:
■ Calling Basics
■ Covering Calls
■ Messaging and Paging
■ Privacy
■ Ringing
■ Timekeeping
Chapter 5 lists features alphabetically with descriptions and step-by-step instructions for programming and use.
Feature Finder 4-1
Feature Finder
Calling Basics
If you want to
Dial
Program codes to quickly dial numbers you Personal Speed Dial call often (MLX-10D only)
Quickly dial numbers programmed by your company
Automatically redial a number you dialed previously
Quickly dial numbers that are programmed into your phone’s directories
Connect automatically to a busy extension or outside line when it’s free Line Request
Quickly disconnect one internal call and dial another without pressing the switchhook
Enter an account code before or during a call
Add as many as four others to the same call
numbers with the touch of a button
. .
.
See...
Auto Dial
System Speed Dial
Last
Saved
Extension Directory Personal Directory
System Directory Callback
Recall
Account Code Entry
Conference
Number Dial
Number Dial
Transfer a call Transfer a call to a busy extension and hold the
call there for a preset time (Camp-On) Adjust volume of speaker, handset and ringer Make a call after normal business hours Set your phone’s display language
4-2 Feature Finder
Transfer Transfer
Volume
Night Service
Language
Feature Finder
Covering Calls
If you want to . . .
Answer a co-worker’s phone from your phone
Have a co-worker answer your calls Forward your calls to another phone
Stop your outside calls from going to voice mail Stop your internal calls from going to coverage
Messaging and Paging
If you want to .
Let a co-worker know you called or find out if you have a fax or message
Broadcast an announcement
. .
See. . .
Pickup and Coverage
Coverage Forward and Follow
Me Coverage VMS Coverage Inside Off
See...
Messaging
Paging
Put a call on hold while you page a co-worker
Signal a co-worker to contact you Know if someone is calling while you are on a call
Park and Paging
Signaling and Notify Call Waiting
Feature Finder 4-3
Feature Finder
Privacy
If you want to . . .
Prevent interruptions by blocking calls to your phone Do Not Disturb Prevent co-workers from joining your calls Prevent others on a call from hearing you speak to
someone in your office Screen an incoming call while you are on the phone Receive voice-announced calls
See...
Privacy Headset/Handset
Mute Inspect Voice Announce
Ringing
If you want to . . .
Have your phone ring differently from other phones
Set your phone to ring immediately, after a delay or
not at all, and to ring once or repeatedly while you’re
See . . .
Ringing Options— Personalized Ring
Ringing Options
on the phone
4-4
Feature Finder
Feature Finder
Timekeeping
If you want to . . .
Remind yourself of meetings or appointments
Keep track of the duration of calls or meetings
See . . .
Alarm Clock
Reminder Service
Timer
Feature Finder 4-5

Features

This chapter describes features alphabetically
instructions for programming and using them. have to be programmed on your phone before them. Others are built in to the system and do
programming You use a feature by selecting it from the
Feature or menu screen display, dialing a feature code, or
pressing a programmed line button.
with Some features
you can use
not need
Features 5-1
Features

Account Code Entry

Account codes help your company track phone use to bill clients and to forecast budget costs. You can use account codes for incoming as well as outgoing calls if your system is
programmed for both.
If your
You can change a code you have entered (either required or optional) by entering a new one, even after the call is
answered.
To obtain a list of account codes for your organization,
contact your system manager for information on who in your company is responsible for generating the list.
system has this feature, your choices are:
Required. You must enter an account code before
making an outside call. Entering an account code for
incoming calls is optional. Optional. If you choose to use account codes, you
can enter them on both incoming and outgoing calls, either before or during the call.
5-2
Account Code Entry
Features
To Program an Account Code Entry Button
Label the button to be programmed as
1.
Press
2.
Select
3.
4.
Select
5.
Press the button you labeled Select
6.
7.
Select
If this feature is not displayed, use FindFeature [Find] or press
More.
Press
8.
Menu.
Ext Program [Prog].
Start.
Account Code.
ListFeature [List]. AccountCode [Acct].
Home.
To Enter an Account Code Before Calling
1. Press Account Code, or press Feature and select
AccountCode [Acct],
The display prompts you to enter an account code
or press
Account Code.
Feature
and dial 82.
2. Dial the account code, followed by #. See Notes.
3. Press an outside line or SA button.
4. Lift the handset or press Speaker.
5. Dial the phone number (including dial-out code if using SA button).
Account Code Entry 5-3
Features
NOTE:
For Step
2,
if you have programmed an outside
Auto Dial button with a specific account code
followed by #, you can press the button whenever you need to enter the code. (See Auto Dial. )
If you are using account codes on a conference call, follow Steps 1 through 5 and press When adding participants, repeat Steps 1, 2, 3, and 5 and press Conf again. This associates an account code with each participant.
To Enter or Change an Account Code
During a Call
Conf.
5-4
1. Press Account Code, or press Feature and select
Account Code [Acct],
or press
Feature
2. Dial the account code followed by #.
NOTE:
■ If you make a mistake, you can correct the code
using the above procedure.
■ If an account code was already entered for a call
that is transferred to you, it cannot be changed.
Account Code Entry
and dial 82.
Features
To Use an Outside Auto Dial Button
1. Press the programmed Auto Dial button.
Your speakerphone goes on and the number IS dialed automatically.
NOTE:
If your phone has
SA
buttons and the Auto Dial number includes the dial-out code, the number will dial automatically on an SA button. If the dial-out code is not included, you need to press an SA button and dial the dial-out code, or press another type of line button, before pressing the Auto Dial button.
To Use an Inside Auto Dial Button for Voice-Announced Calls
1. Press ICOM Voice or SA Voice.
2. Press the programmed Auto Dial button.
Your speakerphone goes on, and the number is dialed automatically.
3. Begin talking after the beep.
.
To Use an Inside Auto Dial Button for
Ringing Calls
1. Press the programmed Auto Dial button.
Your speakerphone goes on, and the number is dialed automatically.
5-10
Auto Dial
Features

Callback

When you reach a busy extension or the outside line you want to use is busy, use Callback to automatically place the call
when the extension or line is free. You’ll hear a priority ring---one long ring and three short
rings—as soon as the extension or line is free. The call is placed when you lift the handset or press
On phones with
ICOM
buttons, Callback works only for busy
Speaker.
inside extensions; use Line Request for busy outside lines.
(See Line Request.) On phones with SA buttons, Callback
works with busy inside extensions; it works with busy outside lines only when you are using a
Pool
button.
SA
or
Callback works only when the outside line you want to use is busy, which is indicated by a fast busy signal. Callback does not work when the outside phone you call is busy, which is indicated by a normal busy signal.
You can use Callback either selectively or automatically:
■ Selective Callback is activated, on a per call basis,
when you select Callback from the Feature screen, dial
the feature code, or press a programmed button.
■ Automatic Callback is activated every time you reach
a busy extension or, if your phone has SA buttons, a busy outside line. You need to program your phone for Automatic Callback.
Callback
5-11
Features
To Program a Selective Callback
Button
1.
Label the button to be programmed as
Callback.
Press
2.
Select
3.
4.
Select Press the button you labeled
5.
6.
Select
7.
Select
If this feature is not displayed, use FindFeature [Find] or press
More.
8.
Press
Menu.
Ext Program [Prog].
Start .
ListFeature [List].
Cback Sel [CbckS].
Home.
To Use Selective Callback for Busy
Extensions
1. When you reach a busy extension, press Callback, press press Feature and dial 55.
2. Hang up when you hear five short beeps.
Your call is placed in queue until the extension becomes available. The green light next to the line button flashes.
Feature
and select
Cback Sel [CbckS],
Callback.
or
5-12
3. Lift handset or press Speaker when you hear one long
ring and three short rings.
You hear three short beeps, and your call is dialed automatically.
NOTE:
The other phone does not ring until you lift the handset or press
Speaker.
Callback
Features
To Use Selective Callback for Busy
Outside Lines
1.
If you hear a fast busy signal after dialing an outside number, press Callback or press Feature and select
Cback Sel [CbckS]
from the display menu, or press
Feature and dial 55.
2.
Dial the outside number.
Your display menu confirms that the tail is queued.
Hang up when you hear five short beeps.
3.
Your call is placed in queue until the line becomes available. The
green light next to the line button flashes.
4.
Lift the handset or
long ring and three short rings.
You hear three short beeps, and your call is dialed automatically.
press
Speaker
when you hear one
NOTE:
On phones with ICOM buttons, use Line Request instead
of Selective Callback for busy outside lines.
Callback
5-13
Features
To Turn Automatic Callback On and
Off
1.
2.
Press
Select
Menu.
Ext Program [Frog].
Select
3.
4.
Press any
5.
Select
Select
6.
If this feature is not displayed, use FindFeature [Find] or press
More.
7.
Select
Press
8.
Start.
ICOM
or
SA
button.
ListFeature [List].
Cback Auto [CbckA].
On
or
Off,
then select
Enter.
Home.
5-14
Callback
Features
To Use Automatic Callback
1. When you reach a busy line or extension and hear five short beeps, hang up.
Your call is placed in queue until the line or extension becomes
available. The green light next to the Iine button flashes.
2. When you hear one long ring and three short rings, lift the handset or press Speaker.
You hear three short beeps, and your call is dialed automatically.
NOTE:
An outside call is not placed until you lift the handset or
press Speaker. An inside call does not ring until you lift
the handset or
press Speaker.
To Cancel a Queued Callback Request
1. Press the button where the call request is queued.
2. Lift the handset or press Speaker.
3.
Press
4. Press the button where the call request was queued.
The green light goes out
Drop.
Callback
5-15
Features

Call Waiting

When all the
ICOM
or
SA
buttons on your phone are busy and another call comes in, Call Waiting informs you of inside calls (single beep) and outside calls (double beep), You’ll also see a message on your Home screen that you have a call waiting.
To answer a waiting call,
you
can either hang up or put your current call on hold. If you hang up, your phone will ring with the waiting call. If you have more than one call waiting, the calls are delivered to your phone in the order they arrived. Callers hear a special Call Waiting ring instead of a busy signal.
Call
Waiting works only on
ICOM
and
SA
buttons, and only when they are all in use. Call Waiting does not work if your calls are being covered. You must program your phone to accept Call Waiting.
To Turn Call Waiting On and Off
1. Press Menu.
2.
Select
3.
Select
4. Press any ICOM or SA button.
5.
Select
6.
Select
If this feature is not displayed, use FindFeature [Find] or press
More.
5-16 Call Waiting
Ext Program [Prog].
Start.
ListFeature [List]. CallWaiting [CWait].
Features
7.
Select
On
to turn on or select
Off
8. Select Enter.
9. Press Home.
To Complete a Call and Answer a Waiting Call
1. When you hear Call Waiting tone, hang up.
Your phone rings.
2. Lift the “handset or press Speaker.
You are connected to the call.
To Put a Call on Hold and Pick Up a
to turn off.
Waiting Call
1. Press Hold.
2. Press ICOM Originate Only or SA Originate Only.
NOTE:
An button must be available for you to pick up the call; otherwise you must hang up to get the call.
3. Press Feature and dial 87.
You are connected to the call.
4. To return to the c-all on hold, press the button with fast
flashing light.
ICOM Originate Only
or
SA Originate Only
Call Waiting
5-17
Features

Conference

Use Conference to include up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own.
Conference allows you to consult privately with each participant before adding him or her to the conference and to put the entire conference on hold. To drop any participant from the conference, press
Drop
and press the line button
that the call is on.
NOTE:
Conference calls to outside locations may vary in transmission quality.
To Set Up a Conference
1. Make a call to the first extension or outside number.
2. Press Conference after the person answers and you
have announced the call.
The green light next to the line button flashes, signaling that the call is on hold for the conference; the display prompts you to add another
person.
5-18
Conference
Features
3. If the next call is an inside extension, press an ICOM or
4. Dial the next extension or outside number.
SA button; if it is an outside number, press an SA or
line button.
NOTE:
If you have SA buttons and any are available, the
system selects one automatically for you.
NOTE:
If you make a dialing error while adding a
participant to a conference, you must
restart the procedure to add a participant, beginning with Step 3.
5. Confirm participation:
■ If the person is available, announce the
conference and press
All particjpants, including you, are connected.
If the person is unavailable, hang up.
■
Conference.
If this is the case, select a new line and make
another call or return to the original call.
hang up and
Conference
5-19
Features
CAUTION:
If the system selects an SA Voice button when adding a conference participant, you
hear a beep instead of ringing after you dial
the extension to be included in the
conference. If [he call is not answered, and you press Conference to complete the call, your conversation with other parties on the
conference is broadcast on that extension’s
speakerphone. Be sure to Drop an
unanswered extension on an
SA Voice
button to prevent an unintentional broadcast from happening.
6. Press Conference again to add another person.
You are separated from the conference while you add the next
person, but the participants who are already on can still talk
7. Repeat Steps 3 through 5 to add more participants.
8. While
on a conference:
■
Disconnect yourself without ending the call by pressing
Hold.
Rejoin the conference by pressing the line button for any participant. Disconnect a participant by pressing Drop and
■
then pressing participant’s line button. (Do not use
Drop
when the conference is on hold or to
disconnect yourself from a conference you
initiated. )
9. To end the conference, hang up.
5-20 Conference
Features
To Leave a Conference Temporarily
1.
Press
Conference particopants are still able to converse.
2.
To rejoin conference, press the line button of any
Hold.
participant.
To Drop a Conference Participant
1. Press Drop.
2.
Press the line button of any conference participant.
NOTE:
You cannot use
Drop
when a conference is on hold. All
parties will be disconnected.
Conference
5-21
Features

Coverage

Coverage allows a call ringing at one extension to ring at another extension at the same time, and to be answered at either phone. Coverage can be set up for an individual or a group and turned on or off as necessary.
You can program your phone so that all your calls, both inside and outside, are covered, or so that only outside calls are covered. If you have a voice messaging system (VMS), you can also program your phone so that only inside calls, but not outside calls, are covered by voice mail. In addition, you can
program a button to turn all Coverage of your calls on and off.
Individual Coverage
A co-worker providing Individual Coverage for you can have
his or her phone programmed with a button for either primary
or secondary Individual Coverage. The secondary option
provides a two-ring delay to allow you to answer before your co-worker does; the primary option does not provide this delay. In addition, each Coverage button can be programmed for Immediate Ring, Delayed Ring, or No Ring. (See Ringing Options.)
Regardless of how these options are programmed, the green light next to the worker’s phone flashes immediately when your phone rings. Your co-worker’s phone rings as shown in the following table.
Individual Coverage
button on your co-
5-22
Coverage
Features
In each case, both phones continue to ring (as programmed) and the green light on both phones continues to flash until the call is answered, either by you or by your co-worker.
Individual Coverage Buttons
Secondary
Rings after your phone rings 2 times
Rings after your phone rings 2 times plus the system­programmed interval
of 1–6 rings
Does not ring
Immediate Ring
Delayed Ring
No Ring
Primary
Rings immediately
Rings after your phone rings 1–6 times (system­programmed)
Does not ring
Group Coverage
Your system may be programmed with groups of extensions organized into Coverage groups. Group Coverage allows a secretary, for example, to answer calls for everyone in a
department. You can send your calls to Group Coverage only if the system is set up with Coverage groups and you are a member of a group.
Your calls can be covered by Group Coverage alone or by both Group Coverage and Individual Coverage. If you have only Group Coverage, your calls ring at your own phone and, depending on how your system Coverage either immediately or
system manager for details. )
is set up, are sent to
after a delay. (Ask your
Coverage
5-23
Features
If you have both Individual and Group Coverage, your calls
go to Group Coverage only if the person who provides
Individual Coverage does not answer after a system-
programmed number of rings, or if his or her phone is busy.
Coverage VMS
If your calls are covered by voice mail, you can use Coverage VMS to prevent outside tails from being sent to voice mail. When you turn this feature on, only calls from inside extensions receive voice mail Coverage. Outside calls are still sent to any other Coverage you may have.
Sending Your Calls to Coverage
If you have Coverage, all of your calls are sent to it unless you program your phone to limit Coverage in one or more of the
following ways:
■ Coverage Inside Off prevents Coverage of inside calls
(so that only outside calls are covered).
■ Coverage VMS prevents outside calls from being sent
to voice mail.
■ Coverage Off turns off all Coverage.
5-24
Coverage
Features
Coverage interacts with other features in the following ways:
If a co-worker is covering your calls and places a call
to you, Coverage does not send the call back to that
person’s extension. However, the call is sent to any
other extensions covering you.
If you set the Ring Timing option for No Ring on any
outside line,
SA,
or
ICOM
buttons, calls arriving on those buttons do not go to Coverage. (See Ringing Options.)
If you have Group Coverage and you activate Coverage Off, your co-workers can use Group Pickup to answer your calls. However, they cannot use
Individual Pickup. (See Pickup.)
If a co-worker providing either Individual or Group Coverage for you has Do Not Disturb turned on, your calls are not sent to his or her extension for coverage.
However, you can make a call to that person.
Coverage
5-25
Features
To Prevent Coverage of Inside Calls
1.
Press
Menu.
2.
3.
4.
5.
6.
7.
8.
9.
NOTE:
Select
Select Press any Select Select
If this feature is not displayed, use FindFeature [Find}
or press More.
Select
Ext Program [Prog].
Start.
ICOM
or SA button.
ListFeature [List].
Cover Inside [CvIns].
one of the following:
Off
kind of
On
prevent inside calls
to
Coverage
to send both inside and outside calls to
from going to any
Coverage. Select Press
Enter.
Home.
This feature does not require a programmed button. Once you have selected
Off,
only your outside calls are
covered. This remains in effect until you repeat this
procedure and select
On
to send all your calls to
Coverage.
5-26
Coverage
Features
To Program a Coverage VMS Off
Button
1.
Label the button to be programmed as
Coverage VMS Off.
2.
Press
Menu.
Select
3.
4.
Select
Press the button you labeled
5.
6.
Select
7.
Select
If this feature is not displayed, use FindFeature [Find] or press More.
Press
8.
Ext Program [Prog].
Start.
Coverage VMS Off.
ListFeature [List]. CoverageVMS [CVVMS].
Home.
To Turn Coverage VMS On and Off
1. Press Coverage VMS Off.
The green light next to the line button goes on. Only your inside calls will go to voice mail.
2. Press Coverage VMS Off again.
The green light next to the button goes off. Both your inside and
outside calls will go to voice mail.
Coverage
5-27
Loading...
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use