AT&T MLX-10 User Manual

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AT&T

MERLIN LEGEND™

Communications System

MLX-10™ Non-Display Telephone User's Guide

AT&T 555-610-123

Issue 1

August 1991

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission (FCC)

Electromagnetic Interference Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is

likely to cause harmful interference, in which case the user will be

required to correct the interference at his own expense.

Canadian Department of Communications (DOC)

Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian

Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioéléctriques dépassant Ies Iimites applicables aux appareils numériques de la classe A prescrites dans Ie Réglement sur Ie brouillage radioélectrique édicté

par Ie ministére des Communications du Canada.

Trademarks

MLX-10 is a trademark of AT&T.

MERLIN LEGEND is a trademark of AT&T.

Rings

One long _______________________ Inside call One long and one short ___________ Outside call One long and two short ____________ Transfer or returning call One long and three short ___________ Returning Callback call

Line Button Lights

Red Green Red and green Red and green Red and flash green Red and flash green Fast flash green

Slow flash green

Conference Calls

1. Dial first extension or number

2. Press Conf

3. Press line button

4. Dial next extension or number

5. Announce call and press

Conf

6. Repeat steps 2–5 for each participant Hang up to end conference

Press

■

drop single participant

■ Press Hold to temporarily leave

conference

Drop

and

line

button to

Automatic connection Line or feature in use Line Request in use You’re on line Incoming call Returning transfer Held call (yours) Held call (co-worker’s)

Transfer Calls

Unannounced Transfer

1. Press Transfer

2. Press line or SA button

3. Dial extension or number

4. Press Transfer or hang up

Announced Transfer

1. Press Transfer

2. Press line or

3. Dial extension or number

4. Announce call

5. Press Transfer, hang up, or return to call on hold

One-Touch Manual Transfer

1. Press Auto Dial button

2. Announce call

3. Press Transfer, hang up,

or return to call on hold

SA button

■ Press any participant’s line button

to rejoin conference

One-Touch Auto Transfer

1. Press Auto Dial

Camp-On

1. Press Camp-On or press Feature and dial 57

Feature Use

Programmed Button

1. Program a line button for each feature (Appendix C)

2. Press

Feature Code

programmed

button

Account Codes

Name

Code

1. Press

2. Dial

Feature

code

(see below)

Account Code Entry Callback—Selective Call Waiting—Pickup Camp-On

Follow Me Forward Forward/Follow Me—Cancel

■ all

■ one

■ from your phone —

❋

33 + your ext. Last Number Dial Message—Cancel

❋

Message—Leave Personal Speed Dial Pickup-Group Pickup-Inside Pickup—Outside Privacy—Off Privacy—On Recall Reminder—Cancel

82+ code

55 87

57 34 + ext. 33 + ext.

❋ 34 ❋

34 + ext.

code

9 + ext.

9 + line

❋ 31

775

❋ 81

Extension Numbers

Name

Ext

Reminder—Set —81 + time + A or P

System Speed Dial

code

Contents

About This Book

■ Conventions Used

■ How to Comment on This Book

Your MLX-10 Telephone

MLX-10 Model

■

Dedicated Feature Buttons

■

Line Buttons

■

Line Button Lights

■

Caring for Your Phone Adjusting the Desk Stand

■

vii viii

1-1 1-2 1-4 1-6

1-11 1-12 1-13

Contents

Making and Answering Calls

■ Making Outside Calls on Phones

with SA Buttons

■ Making Outside Calls on Phones

with ICOM Buttons

■ Making Inside Calls

■ Answering Calls

■ Tones

Using and Programming Features

■ Using Features

■ Programming Features

2-1

2-2

2-3 2-4 2-6 2-9

3-1 3-4 3-5

Feature Finder

ii Contents

4-1

Contents

Features

■

Account Code Entry Auto Dial

■

Callback

■

Call Waiting

■

Conference

■

Coverage

Do Not Disturb

■

Forward and Follow Me

■

Headset/Handset Mute

■

Last Number Dial

■

Line Request

■

Messaging

■

Paging

■

5-1

5-2 5-4 5-6 5-9 5-11 5-13 5-19

5-20

5-24

5-25 5-26 5-27 5-32

Park

■

Personalized Ring

■

Personal Speed Dial

■

Pickup

■

Privacy

■

Recall

■

Reminder Service

■

5-34 5-37 5-38 5-39 5-42

5-43 5-44

Contents iii

Contents

ΑΑ

Features—Continued

■ Ringing Options

■ Saved Number Dial

■ Signaling and Notify

■ System Speed Dial

■ Transfer

■ Voice Announce

Programming Special Characters

Feature Codes

5-45 5-48 5-49 5-52 5-53 5-61

A-1

B-1

Programming Codes

Index/Glossary

iv Contents

C-1

IG-1

The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance

(servicing) instructions in the literature accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire,

electric shock, and injury to you and damage to the equipment.

■ Read and understand all instructions.

■ Follow all warnings and instructions marked on or packed with

the telephone.

■ Do not use the telephone near water, as in a wet basement.

The telephone can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use it when you are wet. If you accidentally drop it into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack. Do not plug the telephone back in until it has dried thoroughly.

■ Do not use the telephone (other than a cordless-type

telephone) during electrical storms in your immediate area. There is a remote risk of electric shock from lightning.

■ Unplug the telephone from the wall outlet before cleaning.

Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the phone.

■

Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone.

Do not use the telephone near a gas leak. If you suspect a

■

gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could

generate a tiny spark. While unlikely, it is possible that the spark could ignite heavy concentrations of gas.

To reduce the risk of electric shock, do not disassemble the

■

telephone. There are no user-serviceable parts inside. Opening or removing covers may expose you to hazardous voltages, and incorrect reassembly can cause electric shock when the telephone is used.

■

Call your AT&T representative or authorized dealer when

service or repair work is needed.

■

Accessories include answering machines, alerts, modems,

and fax machines. To connect an accessory, you must first

have a

Multi-Function Module (MFM).

WARNING:

■ For your personal safety DO NOT install an MFM

yourself.

■ ONLY an authorized AT&T technician or dealer rep-

resentative shall install, set options, or repair an MFM.

■ To eliminate the risk of personal injury due to electric

shock, DO NOT attempt to install or remove an MFM from your MLX telephone. Opening or removing the module cover of your telephone may expose you to

dangerous voltages.

SAVE THESE INSTRUCTIONS

About This Book

This book gives you the information you need to use your

non-display telephone. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.

About This Book vii

About This Book

Conventions Used

The following typographic conventions are used in this book:

■ Buttons that you program (“hand-labeled” buttons) are

shown in bold italic type with initial capitals: Press Privacy.

■ Buttons that are programmed at the factory (imprinted

buttons) are shown in bold Roman type with initial capitals: Press Transfer.

■ Important words are shown in bold type:

Use this button to make inside and outside calls.

■ Symbols or numbers that you enter using the dialpad are

shown in bold type:

Dial ❋ 760.

viii Conventions Used

About This Book

How to Comment on This

Book

We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road,

Rm. # 2A25, Parsippany, NJ 07054.

How to Comment on This Book ix

Your MLX-10 Telephone

Your MLX-10™ telephone is part phone, part intercom, and

part computer. It has touch-tone dialing, a speakerphone, and programming capabilities.

Your phone has many features. Some of these, such as Transfer and Conference, are built in. Others, such as

Forward and Call Waiting, can be programmed and used

when you need them.

Your MLX-10 telephone is shown on the next page.

Your MLX-10 Telephone 1-1

Your MLX-10 Telephone

MLX-10 Model

Handset

Button Labeling Line Buttons

Message Light Dialpad

Volume Control Dedicated Feature Buttons (8)

User Cards and Tray

Card

(10)

1-2 MLX-10 Model

Your MLX-10 Telephone

Button labeling card

A card you can label with the line

or feature assigned to each line button

Dedicated feature buttons

The 8 imprinted buttons for the features used most often

Desk stand

A support that adjusts to two heights and can be removed for wall mounting

Dialpad

The numbered buttons, including ❋ and #, that are used to dial

phone numbers and feature

codes

Handset

The hand-held part of the phone that you pick up, talk into, and listen from

(not shown)

User cards and tray

Instructions for feature use and directory information in a sliding tray under the phone

Volume control

A button for controlling the volume of the speaker, handset, and ringer

Line buttons

The 10 buttons with red and green lights used to make and

receive calls. You can program

any unlabeled buttons for feature

use.

Message light

A light that goes on when you

have a voice-mail message, a

fax, or a message from the

system operator

MLX-10 Model

1-3

Your MLX-10 Telephone

Dedicated Feature Buttons

Eight imprinted (dedicated) feature buttons, are located in the lower left corner of the phone. These buttons are programmed

for the features you use most often. Four of the buttons have lights next to them to show their

on/off status. The

green. Mute is red.

Feature Press to select and use your phone’s features.

Feature codes are listed in Appendix B and on the user cards under the phone.

HFAI

Mute

Press to respond to voice-announced calls without lifting the handset or using the speakerphone. You must press the HFAI (Hands Free Answer on

Intercom) button and leave it on; you cannot press

it to respond to a call after the call comes in. Press to turn the microphone in the speakerphone

on and off. By pressing Mute during a conversation, you can speak privately with someone in your office without being heard by the

Feature, HFAI,

and

Speaker

lights are

caller.

1-4 Dedicated Feature Buttons

Your MLX-10 Telephone

Speaker Press to turn on the speakerphone so you can

make or answer a call without using the handset.

Press Speaker before dialing to get a dial tone.

■

Press Speaker when the phone rings to answer

■

the call.

Press Speaker while the handset is in use to turn

■

off the handset and turn on the speakerphone. (You can then hang up the handset; the call

remains on the speakerphone.) Press Speaker while the speakerphone is in use

■

to hang up the phone.

Transfer Press to send a call to another phone.

Conf

Press to add another person to a call for conferencing with up to five people including you.

Drop

Press to disconnect a person from a conference call.

Hold

Press to put a call on hold. The green light next to the line button with the call on hold flashes until the call is resumed or the person hangs up. As a

reminder, the phone beeps once every 60 seconds. More than one call at a time can be put on hold.

Depending on how your system is set up, Transfer, Conf, Drop, and Hold may not work exactly as described here. Ask

your system manager if your system works differently.

Dedicated Feature Buttons 1-5

Your MLX-10 Telephone

Line Buttons

There are ten line buttons—two columns of five each—in the center of the phone. Use these buttons to make and receive inside calls (calls to and from other extensions) and outside calls.

Two or more line buttons are labeled either ICOM (Intercom) or SA (System Access). You have either ICOM or SA buttons,

but never both.

If you have ICOM buttons, use them for inside calls only. Use buttons labeled with phone numbers for outside calls.

If you have SA buttons, use them for both inside and outside calls. You must enter a dial-out code (usually a 9) to make an outside call on an SA button.

You can program a feature onto any unlabeled line button. See Chapter 3 for more on programming unlabeled line

buttons.

Depending on your company, you may or may not have all the

buttons described next. If your phone has SA buttons, turn to

page 1-7. If your phone has ICOM buttons, turn to page 1-9.

1-6 Line Buttons

Your MLX-10 Telephone

Phones with SA Buttons

SA Ring.

and outside calls.

extension. For outside calls, dial a dial-out code (usually a 9)

before the phone number.

SA Voice.

calls and outside calls outside calls. Voice-announced inside calls do not ring—your

co-worker hears your voice over the speakerphone instead. To make outside calls, enter a dial-out code (usually a 9)

before the phone number.

Use this button to

To call an inside number, dial only the

Use this button to

and to

make and receive both inside

make inside voice-announced

receive both inside and

Line Buttons 1-7

Your MLX-10 Telephone

SA Originate Only.

do not come in on this button. To make an outside call, enter a dial-out code (usually a 9) before dialing the phone number.

This button is set up by your company to make either inside

ringing or voice-announced calls (not both).

Shared SA. Use this button to answer calls for co-workers and to join their conversations. Each button is linked to a specific

SA button on a co-worker’s phone. Shared SA buttons are labeled either depending on which type of inside calls the button allows you

to make. You can use these buttons to make and receive

inside and outside calls, just like your own SA Voice and

SA Ring

555-1234. Use any button labeled with a phone number to

Shared SA Ring

buttons.

Use this button

Shared SA Voice,

only to make calls;

calls

make or receive outside calls only.

line” because it appears only on your phone or on a specific group of phones. It is a direct outside line that does not need

a dial-out code.

WATS. Use buttons labeled with special service names like WATS

A dial-out code is not needed.

Pool.

A Pool button automatically selects one of a group of outside

lines. A dial-out code is not needed.

make and receive outside calls

Use these buttons to

make and receive outside calls.

This is called a “personal

at a reduced cost.

1-8 Line Buttons

Your MLX-10 Telephone

Phones with ICOM Buttons

ICOM Ring.

receive both inside ringing and voice-announced calls.

You cannot use this button for outside calls, but they can be transferred to you.

lCOM Voice.

announced calls voice-announced calls. Voice-announced calls do not ring—

your co-worker hears your voice over the speakerphone

instead. You cannot use this button for outside calls, but they can be transferred to you.

Use this button to

and to

receive both inside ringing and

make inside ringing calls

make inside voice-

and

Line Buttons 1-9

Your MLX-10 Telephone

ICOM Originate Only.

calls do not come in on this button. This button is set up by your company to make either inside ringing or voiceannounced calls.

555-1234. Use any button labeled with a phone number to

make or receive outside calls only.

line” because it appears only on your phone or on a particular

group of phones.

WATS. Use buttons labeled with special service names like WATS

make and receive outside calls

Use this button

to make inside calls;

This is called a “personal

at a reduced cost.

1-10 Line Buttons

Your MLX-10 Telephone

Line Button Lights

Each line button has two lights next to it, a red one and a green one, showing whether the line is available, in use, or on hold.

Light

Steady red

Steady green

Steady red and green

Steady red and flashing green button or a call you transferred is

Meaning

You are automatically connected to this

line when you lift the handset.

The line is in use or the feature

programmed onto the line button is in use. (See Chapter 3, “Using and Programming Features.”)

You are using this line button or the Line

Request feature is in use. (See Line Request in Chapter 5.)

An incoming call is ringing on this line

returning to this line button.

Fast flashing green

Slow flashing green

You have put a call on hold on this line

button. Someone else has put a call on hold on

this line button.

Line Button Lights 1-11

Your MLX-10 Telephone

Caring for Your Phone

First unplug the phone from the wall jack, then use a soft cloth lightly dampened with water or a mild soap solution to clean

the phone.

CAUTION:

To prevent permanent damage, do not immerse the phone in water or any other liquid, or use liquid or aerosol cleaners directly on the phone.

1-12 Caring for Your Phone

Your MLX-10 Telephone

Adjusting the Desk Stand

The angle of a desktop phone can be adjusted. Put the phone face down on a flat surface, remove the cord from the clips in the stand, and follow the steps below.

1. Press on the top rear center of the stand to release the tab.

2. Pull the stand toward you and away from the phone.

Press & Lift

To adjust the stand to the low position, insert the tab at the

bottom of the stand into the corresponding lower slot. To

adjust the stand to the high position, insert the tab at the

bottom of the stand into the corresponding upper slot.

Lower the stand and press the tab at the top into the

corresponding slot on the phone. Replace the cord in the

clips in the stand.

Adjusting the Desk Stand 1-13

Your MLX-10 Telephone

The diagram on the bottom of the user card tray also tells you

how to adjust the stand.

1-14 Adjusting the Desk Stand

Making and Answering Calls

How you make outside calls depends on the line buttons on your phone. Instructions for making outside calls on phones with SA buttons are on page 2-2. Instructions for making

outside calls on phones with ICOM buttons are on page 2-3.

How you make inside calls and how you answer calls is

basically the same for phones with ICOM buttons and phones

with SA buttons. These instructions begin on page 2-4.

Making and Answering Calls 2-1

Making and Answering Calls

Making Outside Calls on Phones with SA Buttons

Use any SA button, or any line button labeled with a phone number, Pool, or the name of a special service (for example,

WATS) to make an outside call.

Only SA buttons need a dial-out code (usually a 9) before dialing the phone number.

To Make an Outside Call

If the red light next to the line button you want to use is not on,

press the button,

The red light goes on.

Lift the handset or press

The green light next to the line button goes on.

If you are using an SA button, dial the dial-out code.

Dial the phone number.

Speaker.

2-2 Making Outside Calls on Phones with SA Buttons

Making and Answering Calls

Making Outside Calls on

Phones with ICOM Buttons

You can use any line button labeled with a phone number or the name of a special service (for example, WATS) to make an outside call. (ICOM buttons are reserved for inside calls.)

To Make an Outside Call

1. If the red light next to the line button you want to use is not on, press the button.

The red light goes on.

2. Lift the handset or press

The green light next to the line button goes on.

3. Dial the outside phone number.

Speaker.

Making Outside Calls on Phones with ICOM Buttons

2-3

Making and Answering Calls

Making Inside Calls

Inside calls are either voice-announced or ringing.

When you make a voice-announced call, your co-worker’s

phone does not ring; your voice is heard over the speakerphone instead. When your co-worker is on another call using the handset, your voice still comes over the speakerphone if your co-worker’s phone is programmed to allow voice announcements.

If the person you dialed is already busy on the speakerphone or Voice Announce is turned off on that phone, your call rings

instead. A busy signal indicates that Do Not Disturb is in use or all ICOM or SA buttons set up to receive calls are in use. See Chapter 5 for more on Voice Announce and Do Not

Disturb.

To Make Inside Voice-Announced Calls

If the red light next to the on, press the button.

The red light goes on.

Lift the handset or press

The green light next to the line button goes on.

Dial the extension number.

When you hear a beep, begin talking.

ICOM Voice

Speaker.

SA Voice

button is not

2-4 Making Inside Calls

Making and Answering Calls

To Make Inside Ringing Calls

1. If the red light next to the press the button,

The red light next to the line button goes on.

2. Lift the handset or press Speaker.

The green light goes on.

3. Dial the extension number.

ICOM Ring

SA Ring

button is not on,

Note: If you have difficulty hearing the other person while using your speakerphone, background noise may be interfering with the reception and transmission. Lowering the volume of the speakerphone reduces the interference. Also, do not place anything in front of the speaker.

Making Inside Calls 2-5

Making and Answering Calls

Answering Calls

Your phone alerts you to an incoming call in several ways. The

phone can ring or you can receive a voice-announced call

via the speakerphone. Or, while on the phone, you may hear a

Call Waiting signal—a beep—

indicating that you have

another call. See Chapter 5 for more on Call Waiting. You can prevent voice-announced calls by turning off Voice

Announce or prevent both voice-announced and ringing calls

by using Do Not Disturb. See Chapter 5 for more on Do Not Disturb and Voice Announce.

To Answer Voice-Announced Calls

You can answer a voice-announced call in the following ways:

■ Lift the handset.

■ Press the Mute button to talk over your speakerphone.

(Mute comes on automatically when you receive a voiceannounced call, and pressing the Mute button turns it off.)

■ Use HFAI. If HFAI is on before the call comes in, talk

directly into the speakerphone without doing anything else.

Note: If you have difficulty hearing the other person while

using your speakerphone, background noise may be

interfering with the reception and transmission. Lowering the volume of the speakerphone reduces the interference. Also, do not place anything in front of the speaker.

2-6 Answering Calls

Making and Answering Calls

To Identify Ringing Calls

(Distinctive Rings)

Your phone uses four distinctive ringing patterns to help you

identify different types of incoming calls.

Ring

One long ring One long ring and An outside call

one short ring One long ring and An outside call transferred to you or a

two short rings

One long ring and three short rings

Meaning

An inside call

returning transferred call (See Chapter 5 for more on Transfer.)

A returning Callback call (See Chapter 5 for more on Callback.)

Answering Calls 2-7

Making and Answering Calls

To Answer Ringing Calls

If You Are Not On the Phone:

1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to the button with

the call is not on, press that line button.

The red light goes on.

2. Lift the handset or press

Both the red and green lights next to the line button stay on while you are

on the call.

If You Are On the Phone:

Speaker.

1. To put a call on hold, press

2. To answer the ringing call, press the line button next to the flashing green light.

3. To return to the call on hold, press the line button next to the rapidly flashing green light.

Hold.

2-8 Answering Calls

Making and Answering Calls

Tones

When making a call or using a feature, you may hear a tone.

Each tone has its own meaning.

Tone

Dial tone (steady tone)

Busy (slow repeating tone)

Fast busy (fast repeating

tone)

Alternating high and low tones

Confirmation tone (double break in dial tone followed

by steady tone)

Callback tone (five short

beeps)

Meaning

You can make a call. The phone you are calling is

busy. No lines are available.

You dialed a number

incorrectly or misused a feature.

You used a feature properly.

The outside line or the

extension is busy and your call is programmed for

Call Waiting tone (one or

two beeps while you are on

another call)

Callback. (See Chapter 5 for

Using and Programming Features

You can use most of your phone’s features either by pressing

programmed line buttons or by dialing feature codes, depending on the following:

■

the number of unlabeled line buttons.

buttons have lines assigned to them, you can use features only by dialing feature codes. If there are unlabeled line

buttons, you can program features onto them. You can

then use the feature by pressing just that button instead of

dialing the feature code.

Using and Programming Features 3-1

If all the line

Using and Programming Features

■

whether the feature needs a programmed line button.

Some features, such as Do Not Disturb, cannot be used with feature codes. You need to program a button to turn the feature on and off. The light next to the button provides

a visual reminder when the feature is in use. The following features require programmed buttons. Programming codes are in Appendix C.

■ Auto Dial

■ Coverage

— Coverage Off — Primary Individual Coverage — Secondary Individual Coverage — Group Coverage

■ Do Not Disturb

■ Headset/Handset Mute

■ Messaging

— Posted Message

■ Saved Number Dial

■ Signaling and Notify

3-2 Using and Programming Features

Using and Programming Features

■

whether the feature can be used only by dialing a

feature code. Some features are meant to be used by

dialing a 1-, 2-, or 3-digit code. For example, Personal Speed Dial allows you to dial phone numbers quickly by using codes instead of programming separate Auto Dial

buttons to dial each number. The following features require

feature codes. These codes are in Appendix B.

■

Call Waiting—Pickup Follow Me

■

Forward/Follow Me

■

—cancel from all extensions —cancel from one extension

■

Messaging —cancel

■

Personal Speed Dial

General instructions for using and programming features

follow. Specific instructions for using and programming each

feature are in Chapter 5.

Using and Programming Features 3-3

Using and Programming Features

Using Features

There are two ways to use your phone’s features:

■

Press a programmed button.

programmed a feature onto a line button, press that button

to use the feature.

■

Dial a feature code.

Many features have a 1-, 2-, or 3-digit feature code. So, if all your line buttons are programmed, you can still use these features by pressing the imprinted feature button and dialing their feature codes (listed on the

user cards in the tray under your phone and in

When you have

Appendix B). To use a feature code:

1. Press

2. Dial

Feature.

feature code.

3-4 Using Features

Using and Programming Features

Programming Features

Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled

line buttons with the features of your choice. While it isn’t necessary to program most features onto line buttons, it’s much faster to use the features if you do.

In addition to features that you program onto line buttons, you

can program other features to set up the way you want your

phone to work. Once one of these features is programmed,

you don’t need to press a programmed button to use it. For

example, you can program your phone with Ringing Options to change how your phone rings, or you can turn on Call Waiting to make sure important calls get through.

To Program Features Using Programming Codes

Before you begin programming, remove the clear plastic that covers the button labeling card and write in the names of the features next to the buttons to be programmed. Replace the

cover with the textured side up.

Programming Features 3-5

Using and Programming Features

While you are programming, the phone rings to alert you that you cannot make or receive calls until the ringing stops. To turn off the ringing, press Speaker. In addition, depending on the ringing option programmed on your phone, the lights next to the line buttons remain steady (immediate ring), flash (delayed ring), or don’t come on at all (no ring) when you program your phone. For more on Ringing Options, see Chapter 5.

If you are unable to program your phone, someone may be programming the system. Ask your system manager if you

have problems.

1. Press Feature and dial 00.

Your phone rings repeatedly. To turn off the ringing, press

2. Press button you labeled.

3. Dial

4. Repeat steps 2 and 3 for any other buttons you want to program.

5. Press

programming code

See Notes.

Feature

and dial ❋ 00.

(listed in card tray and in Appendix C),

Speaker.

Notes:

■ If you want to change the feature on a button that is

already programmed, simply press that button in step 2 to program the new feature over the existing feature.

■ Step 3 may need additional steps, depending on the

feature you are programming. For example, Auto Dial

requires that you dial a phone number. (See Auto Dial,

Chapter 5.)

3-6 Programming Features

Feature Finder

The Feature Finder on the next few pages helps you easily

identify and find features by function instead of by name:

■ Calling Basics

■ Covering Calls

■ Messaging and Paging

■ Privacy

■ Ringing

Chapter 5 lists features alphabetically with descriptions and step-by-step instructions for programming and use.

Feature Finder 4-1

Feature Finder

Calling Basics

If you want to . . .

Dial numbers with the touch of

a button

Program codes to quickly dial

numbers you call often Quickly dial numbers

programmed by your company Automatically redial a number

you dialed previously Connect automatically to a

busy extension or outside line

when it’s free Quickly disconnect one call

and dial another without

See . . . Page

Auto Dial

Personal Speed Dial

System Speed Dial

Last Number Dial Saved Number Dial

Callback Line Request

Recall

5-4

5-38

5-52

5-25 5-48

5-6

5-26

5-43

pressing the switchhook Enter an account code before

or during a call Add as many as four others to

the same call Transfer a call

4-2 Feature Finder

Account Code Entry 5-2

Conference

Transfer

5-11

5-53

Feature Finder

Covering Calls

If you want to . . . See . . .

Answer a co-worker’s ringing

phone from your phone Have a co-worker answer your

calls

Forward your calls to another phone

Pickup

Coverage

Forward and Follow Me

Messaging and Paging

If you want to . . .

Let a co-worker know you called or find out if you have a fax or message

See . . .

Messaging

Page

5-39

5-13

5-20

Page

5-27

Broadcast an announcement Put a call on hold while you

page a co-worker Signal a co-worker to contact

you

Know if someone is calling while you are on a call

Paging Park

Paging Signaling and Notify

Call Waiting

Feature Finder

5-32

5-34 5-32

5-49

5-9

4-3

Feature Finder

Privacy

If you want to . . .

Prevent interruptions by blocking calls to your phone

Prevent co-workers from joining

your calls

Prevent the person on a call from hearing you speak to someone in your office

Choose if you want to receive

voice-announced calls

Ringing

If you want to . . .

See . . .

Do Not Disturb

Privacy

Headset/Handset Mute

Voice Announce

. . .

See

Page

5-19

5-42

5-24

5-61

Page

Have your phone ring

differently from other phones Set your phone to ring

immediately, after a delay, or not at all, and to ring once or repeatedly while you’re on the phone

Remind yourself of meetings or appointments

4-4 Feature Finder

Personalized Ring

Ringing Options

Reminder service

5-37

5-45

5-44

Features

This chapter describes features alphabetically with

instructions for programming and using them. Some features have to be programmed on your phone before you can use

them. Others are built in to the system and do not need

programming.

You use most features by pressing a programmed line

button

or dialing a

feature code.

Features 5-1

Features

Account Code Entry

Account codes help your company track phone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both.

If your system has this feature, it is either required or optional:

■ Required. You must enter an account code before making

an outside call. Entering an account code for incoming calls is optional.

■ Optional. If you choose to use account codes, you can

enter them on both incoming and outgoing calls, either

before or during the call.

To Program an Account Code Entry Button

Label button to be programmed as Press

2. Press button you labeled

Dial ❋ 82. Press

Feature

and dial

and dial ❋ 00.

00.

Account Code.

5-2 Account Code Entry

Features

To Enter an Account Code Before Calling

1. Press programmed dial

82.

2. Dial

3. Press

account code

outside line

4. Lift handset or press

5. Dial

phone number

Account Code

followed by

button.

button, or press

See Notes.

Feature

Speaker.

(including dial-out code if using SA button).

and

Notes:

■ For step 2, if you have programmed an outside Auto Dial

button with a specific account code followed by #, you can

press the button whenever you need to enter the code. (See Auto Dial.)

■ If you are using account codes on a conference call, follow

steps 1–5 and press Conf. When adding additional

participants, repeat steps 1, 2, 3, and 5 and press Conf again.

To Enter or Change Account Codes During a Call

1. Press programmed dial 82.

2. Dial

account code

Notes:

■ Your caller does not hear you enter the account code.

■ If you make a mistake, you can correct the code using the

above procedure.

■ If an account code was already entered for a call when the

call arrived, you cannot change it.

Account Code

followed by

button, or press

Feature

and

Account Code Entry 5-3

Features

Auto Dial

Use Auto Dial to automatically dial either inside or outside numbers you call often.

You can program inside Auto Dial buttons for extensions of

co-workers or paging areas. The green light next to the Auto Dial button goes on if your co-worker is on the phone or using Do Not Disturb.

You can program outside Auto Dial buttons for important

numbers, account codes, long-distance billing numbers, bank access codes, or emergency contact numbers.

Note: Program emergency numbers and make test calls during off-peak hours. Stay on the line and briefly explain the

reason for your call to the dispatcher.

To Program Inside and outside Auto Dial Buttons

Label button with person’s name or other identifier. Press

2. Press button you labeled.

Dial ❋ 22

Notes. Dial

5. dial-out code, long-distance carrier code, area code, and special characters). See Notes.

Repeat steps 1, 3, 4, and 5 to program additional buttons.

Press

Feature

extension

Feature

and dial

for inside numbers or ❋ 21

and dial ❋ 00.

00.

outside number

for outside numbers. See

(including any necessary

5-4 Auto Dial

Features

Notes:

■ Program account codes, access codes, and outside

numbers as outside Auto Dial buttons.

■ Special characters may be needed when you program an

outside Auto Dial button. For more on special characters and their meanings, see Appendix A.

To Use an Outside Auto Dial Button

Press programmed

Your speakerphone goes on, and the number is dialed automatically.

Auto Dial

button.

Note: If your phone has SA buttons and the Auto Dial number includes the dial-out code, the number will dial automatically

on an SA line button. If the dial-out code is not included, you

need to press an SA button and dial the dial-out code, or press another type of line button before pressing the Auto Dial button.

To Use an Inside Auto Dial Button for

Voice-Announced Calls

1. Press

2. Press programmed

Your speakerphone goes on, and the number is dialed automatically.

3. Begin talking after the beep.

ICOM Voice

Auto Dial

SA Voice.

button.

To Use an Inside Auto Dial Button for Ringing Calls

Press programmed

Your speakerphone goes on, and the number is dialed automatically.

Auto Dial

button.

Auto Dial 5-5

Features

Callback

When you reach a busy extension or the outside line you want to use is busy, use Callback to automatically place the call

when the extension or line is free.

You’ll hear a priority ring

—one long ring and three short rings

—as soon as the extension or line is free. The call is placed

when you lift the handset or press Speaker.

On phones with ICOM buttons, Callback works only for busy inside extensions; use Line Request for busy outside lines. On phones with SA buttons, Callback works with busy inside extensions; it works with busy outside lines only when you are using an SA or Pool button.

Callback works only when the outside line you want to use is

busy, which is indicated by a fast busy signal. Callback does not work when the outside phone you call is busy, which is indicated by a normal busy signal.

You can use Callback either selectively or automatically:

■ Selective Callback is activated when you dial the feature

code or press a programmed button.

■ Automatic Callback is activated every time you reach a

busy extension or, if your phone has SA buttons, a busy outside line. You need to program your phone for

Automatic Callback.

5-6 Callback

Features

To Program a Selective Callback Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 55.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Callback.

To Use Selective Callback for Busy Extensions

When you reach a busy extension, press programmed

button, or press Hang up when you hear five short beeps.

Your call is placed in queue until the extension becomes available. The green light next to the line button flashes.

Lift handset or press

3. three short rings.

You hear three short beeps, and your call is dialed automatically.

Feature

Speaker

and dial

when you hear one long ring and

55.

Callback

To Use Selective Callback for Busy Outside Lines

If you hear a fast busy signal after dialing an outside number, press programmed

If you hear a second dial tone, finish dialing the number and press

Hang up when you hear five short beeps.

Your call is placed in queue until the line becomes available. The green light next to the line button flashes.

Lift handset or press

three short rings.

You hear three short beeps, and your call is dialed automatically.

Callback,

Speaker

or press

when you hear one long ring and

Feature

and dial

55.

Note: On phones with ICOM buttons, use Line Request

instead of Selective Callback for busy outside lines.

Callback 5-7

Features

To Turn Automatic Callback On and Off

1. Press

2. Press any

3. Dial ❋ 12

4. Press

Feature

ICOM

to turn on or

Feature

and dial

and dial ❋ 00.

00.

button.

❋❋

to turn off.

To Use Automatic Callback

1. When you reach a busy line or extension and hear five short beeps, hang up.

Your call is placed in queue until the line or extension becomes available. The green light next to the line button flashes.

2. When you hear one long ring and three short rings, lift handset or press

You hear three short beeps, and your call is dialed automatically.

Speaker.

To Cancel a Callback Request

1. Press the button the call is on.

2. Lift handset or press Speaker.

3. Press

4. Press the button the call is on again.

Drop.

5-8 Callback

Features

Call Waiting

When all the ICOM or SA buttons on your phone are busy and another call comes in, Call Waiting informs you of inside calls

with a single beep and outside calls with two beeps.

To answer a waiting call, you can either hang up or put your

current call on hold. If you hang up, your phone will ring with the waiting call. If you put the call on hold, you need to press an

ICOM Originate Only

dial the feature code to pick up the waiting call. If you have more than one call waiting, the calls are delivered to your

SA Originate Only

button and

phone in the order they arrived. Callers hear a special Call

Waiting ring instead of a busy signal.

Call Waiting works only on ICOM and SA buttons, and only when they are all in use. Call Waiting does not work if your calls are being covered. You must program your phone to accept Call Waiting.

To Turn Call Waiting On and Off

1. Press

2. Press any

3. Dial

4. Press

Feature

ICOM

❋

to turn on or

Feature

and dial

and dial ❋ 00.

❋ ❋

00.

button.

to turn off.

Call Waiting 5-9

Features

To Complete a Call and Answer a Waiting Call

1. When you hear Call Waiting tone, hang up.

Your phone rings.

2. Lift handset or press

You are connected to the call.

Speaker.

To Put a Call on Hold and Pick Up a Waiting Call

1. Press

2. Press

3. Press

You are connected to the call.

4. To return to call on hold, press button with fast-flashing light.

Note:

Hold.

SA Originate Only

Feature

ICOM Originate Only

and dial

87.

ICOM Originate Only.

SA Originate Only

See Note.

button must be available for you to pick up the call; otherwise you must hang up to get the call.

5-10 Call Waiting

Features

Conference

Use Conference to include up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own.

Conference allows you to consult privately with each

participant before adding him or her to the conference and to

put the entire conference on hold. To drop any participant

from the conference, press the Drop button. Note: Conference calls to outside locations may vary in

transmission quality.

Conference 5-11

Features

To Set Up a Conference Call

Make call to Press

The green light next to the line button flashes to signal that the person is on hold for the conference.

To make next call, press an

3. or an

Dial See Note.

All partlicipants, including you, are connected.

Conf

number

first outside number

after person answers.

ICOM

line button

extension;

for an outside call.

after the person answers, press

extension.

button for an inside call

Conf.

Press

You are separated from the conference while you add the next person, but participants are still able to talk.

Repeat steps 3, 4, and 5 for rest of

To end conference, hang up.

Conf

again to add another person.

Note: If you make a dialing error while adding a participant to a conference, you must hang up and start over.

TO Leave a Conference Temporarily

1. Press

Conference participants are still able to converse.

2. To rejoin conference, press participant.

Hold.

line button

of any conference

To Drop a Conference Participant

1. Press

2. Press

Drop. line button

of any conference participant. See Note.

Note: Drop does not work when the conference is on hold.

5-12 Conference

Features

Coverage

Coverage allows co-workers to answer your calls from their phones or you to answer co-workers’ calls from your phone. Coverage can be set up on an individual or group basis and

turned on or off as necessary.

You can program your phone to have inside and outside calls

covered. Or you can program your phone so that only outside calls are covered.

Individual Coverage

With Individual Coverage, your co-worker’s phone can be

programmed in either of the following ways:

■

Primary Individual Coverage.

call is sent immediately to all co-workers with primary

Individual Coverage buttons for your extension. The green

lights next to the buttons flash immediately. Your coworkers can program their phones for immediate ring (the co-workers’ phones ring immediately), delayed ring (the co-workers’ phones ring after a system-programmed interval of 1–6 rings), or no ring (the co-workers’ phones do not ring). This kind of coverage is often used by secretaries when away from their desks or by executives

who want their calls screened.

When your phone rings, the

Coverage 5-13

Features

■

Secondary Individual Coverage.

the call is sent immediately to all co-workers with secondary

Individual Coverage buttons for your extension. The green

light next to each button flashes immediately, Your coworkers can program their phones for immediate ring (the co-workers’ phones ring after your phone rings two times), delayed ring (the co-workers’ phones ring after your phone rings two times plus the system-programmed interval of 1-6 rings), or no ring (the co-workers’ phones do not ring). This kind of coverage is useful for executives who prefer to

answer their phones unless busy or away from their desks, or as a backup when a secretary is unavailable.

When your phone rings,

Group Coverage

Your company may be organized into groups with certain individuals designated to answer calls for each group. This kind of coverage is useful when departments share personnel,

as in a secretarial pool. One group of secretaries can be set

up like a message center to cover calls for all the phones in

the system.

Your phone must be programmed by your company to have your calls sent to Group Coverage. However, if you receive calls sent to Group Coverage, you can program your own

phone with

Group Coverage

buttons.

5-14 Coverage

Features

Group Coverage can work with Individual Coverage or alone.

If you have both, your calls only go to Group Coverage if the

person who provides Individual Coverage does not answer after a system-programmed number of rings, or if his or her phone is busy. If you have only Group Coverage, your calls ring at your own phone and, after a system-programmed

number of rings, at Group Coverage phones.

To Have Your Calls Covered

To have a co-worker or group of co-workers cover your calls,

program your phone for inside and outside coverage or outside coverage only, and program a button to turn coverage on and off.

If you set Ringing Options for no ring on any line buttons, calls

on those line buttons do not go to coverage. In addition, if you

have Group Coverage and you turn Coverage off, your coworkers cannot use Group Pickup to answer your calls (see Pickup).

Coverage 5-15

Features

To Program Which Calls Are Covered

1. Press

2. Press any

3. Dial ❋ 48 outside calls only.

4. Press

Feature

ICOM

for both inside and outside calls, or dial

Feature

and dial

and dial ❋ 00.

00.

button.

❋ ❋

Notes:

■ This procedure applies to both Individual and Group

Coverage.

■ Your phone is preset for both inside and outside coverage.

Follow these steps to change the setting from inside and outside coverage to outside only or to change outside only

to inside and outside coverage.

To Program a Coverage Off Button

1. Label button to be programmed as

Coverage Off.

for

2. Press

3. Press button you labeled

4. Dial ❋ 49.

5. Press

Feature

and dial ❋ 00.

5-16 Coverage

and dial

00.

Coverage Off.

Features

To Turn Coverage Off and On

Press programmed

The green light next to the button goes on, and your calls do not go to coverage.

Press programmed

The green light next to the button goes off, and your calls are sent to

coverage.

Coverage Off

button.

button again.

To Cover Calls

If you cover calls for a particular co-worker, program an

Individual Coverage button for either primary or secondary coverage. If a co-worker covers calls for you, he or she needs to program an Individual Coverage button. If you cover calls

for a group of co-workers, program Group Coverage buttons.

Program at least one Group Coverage button for each group

you cover. To handle more than one call at a time for a

particular group, you can program as many as eight Group

Coverage buttons for that group.

Coverage 5-17

Features

To Program an Individual Coverage Button

Label button to be programmed as

Press Press button you labeled

3. Dial ❋ 40

4. Dial

5. Press

Feature

extension

Feature

and dial

for primary Coverage or ❋ 41

and dial ❋ 00.

00.

Coverage–(name).

of phone you want to cover.

Coverage–(name).

for secondary Coverage.

To Program a Group Coverage Button

Label button to be programmed as Press

Press button you labeled

Dial ❋ 42.

Dial

Press

Feature

group number

Feature

and dial

and dial ❋ 00.

00.

Group Coverage–(name).

(ask system manager for this number).

Group Coverage–(name).

To Use Individual or Group Coverage

1.2.Lift handset or press

Individual Coverage

If not immediately connected, press programmed

Individual Coverage

5-18 Coverage

Speaker

Group Coverage

when call rings on programmed

button.

Features

Do Not Disturb

Do Not Disturb prevents your phone from ringing and

prevents paging and voice-announced inside calls from being

heard on your speakerphone. You are not alerted to inside calls, but if you receive an outside call, the green light next to the line button flashes. Inside callers hear a busy signal when

Do Not Disturb is on, and outside callers hear ringing.

Do Not Disturb does not prevent Callback calls, transferred

calls returning to you, or calls from anyone covering your

phone with an Individual Coverage button. Do Not Disturb

must be programmed onto a line button.

To Program a Do Not Disturb Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 47.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Do Not Disturb.

To Use Do Not Disturb

1. To turn on, press programmed

The green light next to the button goes on.

2. To turn off, press programmed

The green light next to the button goes off.

Do Not Disturb

button.

button again.

Do Not Disturb 5-19

Features

Forward and Follow Me

Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you when

you are working at someone else’s desk or even at another

location, such as your home. Your phone must be set up by

your company to allow you to forward calls to an outside

number (ask your system manager). Note: Calls forwarded to outside locations may vary in

transmission quality.

You can also forward calls to another extension when you are too busy to answer them yourself or if you want your calls screened. However, voice-announced calls are not forwarded.

Forward

from either your phone or the extension calls are forwarded to.

Follow Me

canceled from that extension or from your own phone. Once set up, your calls are sent to the extension where Follow Me was initiated.

If several people are sending their calls to you, you can cancel Forward and Follow Me from your phone— extension at a time or all extensions at once.

is set up

from your phone

from another extension

and can be canceled

and can be

either one

5-20 Forward and Follow Me

Features

To Program a Forward Button

Label button to be programmed as Press

2. Press button you labeled

Dial ✱ 33.

Press Feature and dial ✱ 00.

Feature

and dial

00.

Forward.

To Forward Calls to an Extension

Press any

Lift handset or press Press programmed

3. dial

33.

Dial

extension.

Listen for double break in dial tone or check if green light next to button is on. Your calls are now forwarded to the extension.

ICOM

button.

Speaker.

Forward

button, or press

Feature

and

Forward

To Forward Calls to an Outside Number

Press any Lift handset or press

Press programmed

3. dial

33.

Dial 9 on phones with ICOM buttons or the phones with SA buttons. See Note.

Dial

Note:

phone number;

Listen for double break in dial tone; check if green light next to button is on. Your calls are now forwarded to the outside number.

If your phone has ICOM buttons, dial 9 to automatically

select a free outside line for forwarding your calls.

ICOM

button.

Speaker.

Forward

then dial

button, or press

Feature

dial-out code

Forward and Follow Me 5-21

and

Forward

Features

To Set Up Follow Me from Another Extension

1. Press any

2. Lift handset or press

3. Press

4. Dial

your extension.

Listen for double break in dial tone. Your calls are forwarded to the extension where Follow Me was initiated.

ICOM

Feature

Speaker.

and dial

button.

34.

To Cancel Forward or Follow Me from Your Phone

1. Press any

2. Lift handset or press

3. Press programmed dial

33.

4. Dial

your extension.

Listen for double break in dial tone or check if green light next to button is off. Calls you setup for Forward or Follow Me now ring at your phone.

ICOM

button.

Speaker.

Forward

button, or press

Feature

and

Forward

5-22 Forward and Follow Me

Features

To Cancel Forward and Follow Me Sent from One

Extension

1. Press any

2. Lift handset or press

3. Press

4. Dial

extension

Listen for double break in dial tone. Calls from that extension are no longer sent to your phone.

ICOM

Feature

button.

Speaker.

and dial ❋ 34.

calls are sent from.

To Cancel Forward and Follow Me Sent from All

Extensions

1. Press any

2. Lift handset or press

3. Press

Listen for double break in dial tone. Calls from all extensions are no longer sent to your phone.

ICOM

Feature

button.

Speaker.

and dial ❋ 34 ❋ .

Forward and Follow Me 5-23

Features

Headset/Handset Mute

When you are on the phone using the handset or headset, use

Headset/Handset Mute to talk privately with someone in your office without the caller hearing you (you can still hear the caller). Headset/Handset Mute must be programmed onto an

unlabeled line button. When you press the programmed

Headset/Handset Mute

button while using the handset or headset, the red light next to the button goes on and the microphone in the headset or

handset goes off. The light goes off and the microphone comes

back on when you press the

Headset/Handset Mute button

again or when you hang up.

To Program a Headset/Handset Mute Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 783.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Headset/Handset Mute.

To Turn Headset/Handset Mute On and Off

1. To turn on, press programmed while using the headset or handset.

The red light next to the button goes on, and the caller cannot hear you.

2. To turn off, press

The red light next to the button goes off, and the caller can hear you.

Headset/Handset Mute

5-24 Headset/Handset Mute

Headset/Handset Mute

button again.

button

Features

Last Number Dial

Use Last Number Dial to automatically redial the last inside or outside number you called.

To Program a Last Number Dial Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ✱ 84.

5. Press

Feature

and dial

and dial ✱ 00.

00.

Last Number.

To Use Last Number Dial

Press the same type of button

1. service such as

Press programmed

dial

84.

Your speakerphone goes on, and the number is dialed automatically.

WATS)

Last Number

you used to place the call the first time.

Last Number.

(ICOM, SA, Pool,

button, or press

or special

Feature

and

Last Number Dial 5-25

Features

Line Request

Line Request puts you in queue (“in line”) for access to a busy outside line. When the line becomes available, your phone alerts you with a beep. For example, when you want to use a WATS line and it is busy, use Line Request to notify you when the line is free. Aline is busy if the greeen light next to the line

button is on.

Line Request works only on line buttons labeled with a phone number or the name of a special service (such as WATS ). If you used an SA or Pool button to make an outside call, use Callback to request busy outside lines.

Line Request is always present in your system; you don’t have to program it on your phone. If you press another line button or receive a call, Line Request is canceled.

To Use Line Request

When outside lines are busy, press

(do not lift handset or press

When line is available, the phone beeps—lift handset or press

Speaker.

Dial

number.

Speaker

line button

you want to use

5-26 Line Request

Features

Messaging

Use Messaging to send messages directly to co-workers with display phones and to co-workers with voice-mail. The Message light on your phone is on when the system operator has a message for you. A fax or voice-mail message can also turn on the light. Ask your system manager how voice-mail is used by your company.

Leaving Messages

When you reach a busy or unanswered extension, you can

leave a message that you called. You can also leave a message without calling first:

■

For Co-Workers with Display Phones.

feature code or pressing a programmed button, you can

leave a message for a co-worker on the display screen.

The display phone automatically records your name or

extension and the time and date you called. If you leave a second message before the first one is retrieved, it replaces the first one.

■

For Co-Workers with Non-Display Phones.

system has voice-mail, you can leave a recorded message for a co-worker with a non-display phone. If you try to leave

a message on a phone that doesn’t have a display or

voice-mail, you’ll hear a single beep.

By dialing a

If your

Messaging 5-27

Features

To Program a Leave Message Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 25.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Leave Message.

To Leave a Message on a Busy or Unanswered

Phone

When you reach a busy or unanswered extension, press the

programmed

within 15 seconds after dialing. See Note.

You continue to hear ringing or a busy signal, but your co-worker’s message light goes on and the message is recorded.

Note: If your co-worker has a display phone, a display message is left automatically. If your co-worker has voice-

Leave Message

button or press

Feature

and dial

mail, a recorded message, with your extension and name, is left.

To Leave a Message on a Display Phone without

Calling

1. Press

2. Dial

5-28 Messaging

Feature

co-worker’s extension.

and dial

53.

Features

To Cancel a Message You Left on a Display Phone

1. Press

2. Dial

Feature

co-worker’s extension.

and dial ❋ 53.

Note: You cannot cancel voice-mail messages.

Receiving Messages

When the red Message light on your phone is on, you have a

message from the system operator, or a voice-mail message,

if your phone is set up for voice-mail. The red Message light can also be turned on by a fax machine to signal that a fax

has arrived.

To Turn Off Your Message Light

Press

The light goes off.

Feature

and dial

54.

Messaging 5-29

Features

Posting Messages

To let co-workers know where you are when you don’t answer

your phone, you can post a message that appears on their

display phones when they call you. Program a line button on

your phone to post messages. You can post 1 of 20 programmed messages to appear on

co-workers’ display phones. The 10 messages shown below

are provided by your company (they may have been changed

by your system manager or additional messages may have

been programmed).

Code

01 02 03 04 05

Posted Message

DO NOT DISTURB OUT TO LUNCH AT HOME OUT SICK IN A MEETING

Code

06 07 08 09 10

Posted Message

IN CONFERENCE WITH A CLIENT WITH A CUSTOMER AWAY FROM DESK OUT ALL DAY

5-30 Messaging

Features

To Program a Posted Message Button

Label button to be programmed as

Press

Press button you labeled

Dial ❋ 751.

Feature

and dial

00.

Posted Message.

Press

Feature

and dial ❋ 00.

To Post a Message

Press programmed

The green light next to the button flashes.

Dial

code

The green light next to the button becomes steady.

for message you want to post (01-20).

Posted Message

To Cancel a Posted Message

1.2.Press programmed

The green light next to the button flashes.

Dial

00.

The green light next to the button goes off.

Posted Message

button.

Messaging 5-31

Features

Paging

Paging is using your phone to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if your company has one.

Speakerphone Paging is heard on all speakerphones or, if set up by your company, by a selected group such as a

department or work area. A Page All number is reserved for

paging all the speakerphones; Group Page numbers are

reserved for paging certain groups of speakerphones. Your

system manager can provide these numbers. You can

program Page All and Group Page buttons.

Loudspeaker Paging is heard by everyone in the building or

area (called a “zone”), depending on how the loudspeaker

system is set up. A line button on your phone may have been

programmed by your company for Loudspeaker Paging. (You cannot program a Loudspeaker Paging button yourself.) Or, if you don’t have a button, you can use Pickup and dial the line

number for Loudspeaker Paging (provided by your company).

To Program Speakerphone Paging Buttons

1. Label button with

2. Press

3. Press button you labeled

4. Dial ❋ 22

5. Press

Feature

and

Feature

Group Page–(name)

and dial

Group Page

and dial ❋ 00.

00.

Group Page–(name)

Page All extension.

Page All.

5-32 Paging

Features

To Use Speakerphone Paging

1. Press any

2. Lift handset. See Note.

3. Press

4. Make announcement after beep.

lCOM

Group Page–(name)

button.

Page All

button or dial

Note: Using the speakerphone for Speakerphone Paging may create a feedback tone.

To Use Loudspeaker Paging

Lift handset. See Notes. Press programmed

2. and dial 9 and Dial

code

See Notes. Make announcement.

Loudspeaker Page line number.

for zone you want to page (if necessary).

Loudspeaker Page

button, or press

extension.

Feature

Notes:

■ If the loudspeaker system has more than one zone, you will

hear a beep or dial tone after pressing the Loudspeaker Page button. Then, dial the code number provided by your

system manager for the zone you want to page.

■ Using the speakerphone for Loudspeaker Paging may

create a feedback tone.

Paging 5-33

Features

Park

If your co-worker doesn’t answer when you transfer a call, use

Park to hold the call while you page him or her.

When you park a call on your phone, you are putting it on hold

so it can be answered from any phone in the system. You then page your co-worker and announce the call. Your co-worker can pick up the call from the nearest phone by using Pickup and dialing your extension.

Unanswered parked calls ring back at your phone within

30 seconds to 5 minutes, depending on how your system is

programmed. Calls that come in on Coverage buttons cannot be parked.

For information on Coverage buttons, see Coverage. For information on Speakerphone Paging and Loudspeaker Paging, see Paging. For instructions on using a Pickup button

to answer a parked call, see Pickup.

5-34 Park

Features

To Program a Park Button

1. Label button to be programmed as Park.

2. Press

3. Press button you labeled

4. Dial ❋ 86.

Feature

and dial

00.

Park.

5. Press

Feature

and dial ❋ 00.

To Use Park and Speakerphone Page

1. While on a call, press programmed Park button, or press

Transfer,

hang up.

2. Press appropriate

ICOM

3. Announce call and give your extension.

If parked call is unanswered, it rings back at your phone. See Notes.

Notes:

■ If you park the call by transferring the call to your

extension, you hear a busy signal.

■ You can pick up a call you parked at your extension

without waiting for it to ring back by pressing the line

dial

your extension,

Group Page

button and dial

and press

Page All

Group Page

Transfer

button, or press any

Page All extension.

again or

button where the call is parked.

Park 5-35

Features

To Use Park and Loudspeaker Page

While on a call, press programmed Park button, or press

Transfer,

hang up. Press programmed

2. and dial 9 and Dial

code

Announce call and give your extension.

If parked call is unanswered, it rings back at your phone.

dial

your extension,

Loudspeaker Page

Loudspeaker Page line number.

for zone you want to page.

and press

button, or press

Transfer

Notes:

■ If you park the call by transferring the call to your

extension, you hear a busy signal.

■ You can pick up a call you parked at your extension

without waiting for it to ring back by pressing the line

button where the call is parked.

To Pick Up a Parked Call

again, or

Feature

1. Lift handset or press

2. Press programmed

3. Dial

extension

5-36 Park

Speaker.

Pickup

where call is parked.

button, or press

Feature

and dial

Features

Personalized Ring

You can choose one of eight ringing patterns to make it easier to distinguish your phone’s ring from someone else’s. You hear the personalized part of the ring before you hear the distinctive ring for an inside, outside, transferred, or Callback call. (Chapter 2 tells you more about distinctive rings.)

To Program Personalized Ring

Press

1. Press any

2. Dial ❋ 32.

Dial hear all eight patterns.

After dialing each number, you will hear a different ringing pattern.

When you hear the ringing pattern you like, press

5. dial ❋ 00.

When you receive a call, you will hear your selected ringing pattern.

Feature

ICOM

1,2,3, . . .

and dial

8, as many times as needed and in any order, to

00.

button.

Feature

Note: Choose a different ringing pattern from your

co-workers’ to distinguish your phone’s ring from theirs.

and

Personalized Ring 5-37

Features

Personal Speed Dial

Use Personal Speed Dial to dial 2-digit codes instead of the entire dialing sequence for numbers you call often. Personal Speed Dial is also convenient for account codes or when long-distance access codes and area codes make a dialing sequence long. You can program up to 24 Personal Speed Dial codes that can be used only from your phone.

To Program Personal Speed Dial Codes

Press

Dial # and Dial

3. and any necessary numbers such as long-distance access code,

Feature

phone number

and dial

2-digit code

00.

from 01 to 24 and then ❋ 21.

account code

(including dial-out code

area code, and/or special characters). See Notes.

Repeat steps 2 and 3 to program additional codes.

Press

Feature

and dial ❋ 00.

Notes:

■ Special characters may be needed when programming a

Personal Speed Dial code. For more on special characters, see Appendix A.

■ Use the Personal Speed Dial card in the card tray

under your phone to record the codes.

To Use Personal Speed Dial

1. Press

2. Dial

Your speakerphone goes on, and the number is dialed automatically.

Feature.

2-digit code

(01-24).

5-38 Personal Speed Dial

Features

Pickup

Pickup lets you answer a ringing phone from another extension. You can pick up calls by dialing the feature code

for Pickup along with the ringing phone’s extension or the

number of the line with the call. Or you can press a programmed Pickup button.

Your company can also use Group Pickup to organize your co-workers into groups. When you are part of a pickup group, you can answer other phones in the group by pressing a

button or dialing a code. Ask your system manager if you are part of a pickup group.

You can also use Pickup to answer a parked call—a call put on hold so it can be answered from any extension. (See Park.)

However, if you answer a co-worker’s calls on a regular basis, use Coverage instead.

To Program a Pickup Button for Any Line or

Extension

Label button to be programmed as Press

2. Press button you labeled

Dial ❋ 9.

Press

Feature

and dial

and dial ❋ 00.

00.

Pickup.

Pickup 5-39

Features

To Use Pickup for Any Line or Extension

1.2.Press programmed

Your speakerphone turns on automatically.

Dial

extension

You are connected to call.

Pickup

line number.

button, or press

Feature

and dial

To Program a Pickup Button for a Specific Line or

Extension

Label button as Press

2. Press button you labeled

Dial ❋ 9.

Dial

5. numbers). Press

Feature

extension

Feature

Pickup-(line, extension, or name).

and dial

and dial ❋ 00.

00.

Pickup-(line, extension, or name).

line number

(ask your system manager for line

To Use Pickup for a Specific Line or Extension

Press programmed

Your speakerphone turns on automatically, and you are connected to call.

5-40 Pickup

Pickup

button for line or extension.

Features

To Program a Group Pickup Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 88.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Pickup–(name of group).

To Use Group Pickup

Press programmed

Feature

Your speakerphone turns on automatically, and you are connected to call.

and dial

Pickup–(name of group)

88.

button, or press

Pickup 5-41

Features

Privacy

Use Privacy to prevent co-workers from connecting to your calls. Privacy can be turned on before or during a call and remains on until turned off. If another person has already

joined your call, turning Privacy on does not drop the person from the call. If you put a call on hold, Privacy is no longer in

effect and your co-workers can join the call.

When Privacy is programmed on a button, the light next to the

button indicates when Privacy is on. If you use a feature code

to turn Privacy on, there is no visual reminder that it is active.

Be sure to cancel Privacy when you want others to join your calls.

To Program a Privacy Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 31.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Privacy.

To Use Privacy

1. To turn on, press programmed and dial

2. To turn off, press programmed and dial ❋ 31.

31.

Privacy Privacy

Privacy.

button, or press button, or press

Feature Feature

5-42 Privacy

Features

Recall

If your phone has ICOM buttons, use Recall to disconnect

from one call and get a dial tone to make another call without

hanging up. Just press the Recall button you programmed to get a new inside or outside dial tone. Or, if you make a mistake, press the Recall button and begin dialing again.

If your phone has SA buttons, you can press a programmed

Recall button to disconnect from an inside call and get a dial

tone to make another call without hanging up.

Recall only works on certain kinds of outside lines. Ask your system manager if Recall works for outside lines on your

phone.

To Program a Recall Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 775.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Recall.

To Use Recall

1. Press programmed

2. Wait for dial tone and make another call.

Recall

button (don’t hang up).

Recall

5-43

Features

Reminder Service

Use Reminder Service to set your phone to ring at a set time like an alarm clock. Your phone will ring at the set time daily

until you cancel the reminder. You can set only one reminder.

To Program a Reminder Set Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 81.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Reminder Set.

To Set Reminder

1. Press

2. Dial a

3. Dial 2 (A) for AM or 7 (P) for PM.

Reminder Set

4-digit time

from 1200 to 1159.

button, or press

Feature

To Program a Reminder Cancel Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial

Feature

❋ ❋

81.

and dial

00.

Reminder Cancel.

and dial

81.

5. Press

Feature

and dial ❋ 00.

To Cancel A Reminder

Press

5-44 Reminder Service

Reminder Cancel

button, or press

Feature

and dial ❋ 81.

Features

Ringing Options

There are several ways your phone can ring with an outside

call or with inside calls that come in on SA buttons— immediately, after a delay, or not at all. Outside line and SA buttons can be programmed with the same ringing option, or each button can have a different one. Coverage buttons can also be programmed with different ringing options.

You must program ringing options individually for each SA or Coverage button.

You can program your phone to ring

■ immediately, which is the standard setting

■ after a delay, to answer outside calls when the system

operator is unavailable

■ not at all (the light next to the button flashes)

When you are already on a call and a second call comes in,

you can set your phone to

■ ring once (Abbreviated Ring), which is the standard

setting

■

ring repeatedly

(normal ringing)

Ringing Options 5-45

Features

To Program Ringing Options on All Outside Line Buttons

1. Press

2. Press an

Feature

and dial

outside line

00.

button.

3. Select ringing option:

■

Dial ❋ 345

The red lights next to all line buttons go off.

■

Dial ❋ 346

The red lights next to all line buttons flash.

■

Dial ❋ 347

The red lights next to all line buttons remain steady.

4. Press

Feature

for no ring.

for delayed ring.

for immediate ring.

and dial ❋ 00.

To Program Ringing Options on Individual

Outside Line, SA, or Coverage Buttons

1. Press

2. Press an

3. Select ringing option:

■

Feature

outside line, SA,

Dial ❋ 35

and dial

for no ring.

00.

Coverage

button.

The red light next to the line button goes off.

■

Dial ❋ 36

The red light next to the line button flashes.

■

Dial ❋ 37

The red light next to the line button remains steady.

4. Press

Feature

for delayed ring. for immediate ring.

and dial ❋ 00.

5-46 Ringing Options

Features

To Turn Abbreviated Ring On and Off

1. Press

2. Press an

3. Dial

4. Press

Feature

outside line

❋

341

Feature

and dial

to turn on, or ❋ 342

and dial ❋ 00.

00.

button.

to turn off.

Ringing Options 5-47

Features

Saved Number Dial

When you reach a busy or unanswered number that you

intend to call again later, use Saved Number Dial to save it and redial it automatically with the press of a programmed button.

Saved Number Dial lets you make other calls in the meantime. The number remains stored, no matter how many times you

redial it, until you replace it with another number. You must program Saved Number Dial on a line button.

To Program a Saved Number Dial Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 85.

5. Press

Feature

and dial

and dial ❋ 00.

00.

Saved Number.

To Save and Redial a Number

1. When you reach a busy or unanswered number, press programmed

2. To redial number, press the same type of button (

Pool,

call the first time.

3. Press programmed

Your speakerphone goes on, and the number is dialed automatically.

or special service such as

Saved Number

button before hanging up.

ICOM, SA,

WATS

) you used to place the

button.

5-48 Saved Number Dial

Features

Signaling and Notify

In addition to calling directly, there are two other ways to use

the phone to contact your co-worker, Use Signaling to beep or

use Notify to turn on a light on a co-worker’s phone.

Signaling. To use Signaling, program a Signal button. You can signal your co-worker without lifting your handset. Your co-worker’s phone beeps for as long as you hold down the button.

You can use Signaling even when you and/or your co-worker are on the phone. The green light next to your Signal button

shows when your co-worker is on the phone or using Do Not Disturb. (Do Not Disturb prevents Signaling.)

If you have already programmed an Auto Dial button for a

co-worker, do not program a Signal button for that extension.

Instead, reprogram that Auto Dial button as a Signal button.

Then, when you need to call, lift the handset or press Speaker,

and press the Signal button to automatically dial the extension.

Notifying.

your phone and a Notify Receive button on your co-worker’s

phone, or program a Notify Receive button on your phone and a Notify Send button on your co-worker’s phone (both buttons must be programmed). When you press the

Notify Send button, the green light next to your co-worker’s

To use Notify, program a

Notify Send

button on

Notify Receive button goes on to show that you want to talk.

Signaling and Notify 5-49

Features

To Program a Signal Button

1. Label button to be programmed as

2. Press

3. Press button you labeled

4. Dial ❋ 23.

5. Dial

6. Press

Feature

co-worker’s extension.

Feature

and dial

and dial ❋ 00.

00.

Signal–(name).

To Use Signaling

Press programmed

you are on a call, just press

Your co-worker’s phone beeps.

Signal–(name)

To Use Signaling for Auto Dial

1. Press any

2. Lift handset or press

3. Press programmed

The extension is dialed automatically.

ICOM

button. See Note.

Speaker.

Signal–(name)

Signal–(name).

button without lifting handset. If

button.

Note: To make a voice-announced call, press ICOM Voice or

SA Voice.

To make a ringing call, press

ICOM Ring

SA Ring.

5-50 Signaling and Notify

Features

To Program Notify Buttons

1. Label button to be programmed as

Notify Receive (name).

2. Press Feature and dial 00.

3. Press button you labeled

Notify Receive (name).

4. Dial ❋ 757 for Notify Send or ❋ 758 for Notify Receive

5. Dial

6. Press

co-worker's extension.

Feature

and dial ❋ 00.

Notify Send (name)

Note: Notify Send will not work unless your co-worker programs a

Notify Receive

button.

To Use Notify

To turn on Notify lights, press programmed

button.

The lights go on next to next to

Notify Receive (name)

Notify Send (name)

button on co-worker’s phone.

Notify Send (name)

button on your phone and

Turn off Notify lights, press either programmed Notify Send (name) or Notify Receive (name) button.

The lights go off on both phones.

Signaling and Notify 5-51

Features

System Speed Dial

Use System Speed Dial to dial 3-digit codes instead of an entire sequence for phone numbers programmed by your company. Ask your system manager for a list of the codes, and record them on the System Speed Dial card in the card tray under your phone.

For one-touch dialing, you can program buttons with System Speed Dial codes. Just press the button to dial the code.

To Program System Speed Dial Buttons

1. Label button to be programmed with name or other identifier.

2. Press

3. Press button you labeled.

4. Dial ❋ 24.

5. Dial 3-digit

6. Press

Feature

Speed Dial code.

Feature

and dial

and dial ❋ 00.

00.

To Use System Speed Dial

1. Lift handset or press

2. Press programmed 3-digit

Your call is dialed automatically.

Speed Dial code.

Speaker.

Speed Dial

button, or press

Feature

and dial

5-52 System Speed Dial

Features

Transfer

Transfer sends calls to both inside and outside phones. When

a call you transferred to an inside phone goes unanswered, it rings back at your phone after the length of time programmed

by your company. Unanswered calls transferred to outside phones do not ring back at your phone.

There are two basic ways to transfer a call:

■ You can call first to see if the person will take the call and

then make the transfer (announced call).

■ You can transfer without announcing the call.

Note: Calls transferred to outside locations may vary in transmission quality. Ask your system manager if you can

transfer calls to outside numbers.

Transfer 5-53

Features

To Make Announced Transfers

Press

Call is put on hold automatically.

Press an

2. See Notes.

Dial

3. code, if necessary) followed by a #. Announce the call:

■ If person can take the call, press Transfer or hang up.

■ If person cannot take the call, return to call on hold by pressing

Notes:

Transfer.

extension

the

line button

outside line

outside phone number

with flashing green light. See Notes.

button to make an outside transfer.

(including dial-out

■ Your phone automatically selects an SA Voice

SA Ring

or an

ICOM Voice

ICOM Ring

button. Press an ICOM or SA button only when the button you want to use is not selected automatically.

■ If the extension is busy, use Camp-On (see page 5-57).

To Make Unannounced Transfers

Press

Call is put on hold automatically.

Press an

2. See Notes.

Dial

3. code, if necessary) followed by a #.

Press

Transfer.

outside line button

extension

Transfer

to make an outside transfer.

outside phone number

or hang up. See Notes.

(including dial-out

5-54 Transfer

AT&T MLX-10 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Book

Conventions Used

How to Comment on This Book ix

Your MLX-10 Telephone

MLX-10 Model

Dedicated Feature Buttons

Line Buttons

Line Button Lights

Caring for Your Phone

Adjusting the Desk Stand

Making and Answering Calls

Making Outside Calls on Phones with SA Buttons

Making Outside Calls on Phones with ICOM Buttons

Making Inside Calls

Answering Calls

Tones

Using and Programming Features

Using Features

Programming Features

Feature Finder

Features

Account Code Entry

Auto Dial

Callback

Call Waiting

Conference

Coverage

Do Not Disturb

Forward and Follow Me

Headset/Handset Mute

Last Number Dial

Line Request

Messaging

Paging

Park

Personalized Ring

Personal Speed Dial

Pickup

Privacy

Recall

Reminder Service

Ringing Options

Saved Number Dial

Signaling and Notify

System Speed Dial

Transfer