AT&T Merlin Magix R 1-5 - Integrated System Release Notes

Luc ent Technologies

MERLIN MAGIX™
Integrated System
Release 1.5

Bell Labs Innovations

Release Notes

Issue 1
June 2000

Copyright and Legal Notices

Copyright © 2000, Luc ent Technologies
All Righ ts R e served
Printed in USA Issue 1

June 2000

Notice Every effort has been made to ensure that the information in this guide is complete and accurate at the time of

printing. Information, however, is subject to change.

Your Responsibility for
Your System’s Security

Federal Communica­tions Commission
Statement

Canadian Department
of Communications
(DOC) Interference
Information

Year 2000 Compliance The MERLIN MAGIX Integrated System is certified to be Year 2000 compliant. Additional information on this

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll
fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your System Manager are responsible for the security of your system, such as programming and
configuring your equipment to prevent unauthorized use. The System Manager is also responsible for reading
all installation, instruction, and system administration documents provided with this product in order to fully
understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.
Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of
common-carrier telecommunication services or facilities accessed through or connected to it. Lucent
Technologies will not be responsible for any charges that result from such unauthorized use. For important
information regarding your system and toll fraud, see Appendix A, “Customer Support Information,” in System
Programming.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference, in which case the user will be required to correct the interference at their own
expense. For further FCC information, see Appendix A, “Customer Support Information,” in System
Programming.

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio
interference
regulations of the Canadian Department of Communications.

Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.

certification, and other issues regarding Year 2000 compliance, is available online at http://www.lucent.com/
enterprise/sig/yr2000.

Ordering Information

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Copyright and Legal Notices

Support Telephone
Number

Network Engineering

In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day . Call the
Lucent Technologies Helpline at 1 800 628-2888 or your Lucent Technologies authorized dealer if you need
assistance when installing, programming, or using your system. Outside the continental US, contact your local
Lucent Technologies authorized representative.

For assistance in designing a private network, call the Network Engineering Group at 1 888 297-4700.

Group
Lucent Technologies

Corporate Security

Lucent Technologies
Fraud Intervention

Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or
services should be reported to Lucent Technologies Corporate Security at 1 800 821-8235. In addition to
recording the incident, Lucent Technologies Corporate Security is available for consultation on security issues,
investigation support, referral to law enforcement agencies, and educational programs.

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call BCS
National Service Assistance Center at 1 800 628-2888.

Warranty Lucent Technologies provides a limited warranty on this product.

MERLIN MAGIX Releas e 1. 5 Enhancements

Overview

Release 1.5 of the MERLIN MAGIX™ Integrated System contains enhancements for hardware,
upgrading, features, maintenance, WinSPM™, and the MERLIN Messaging™ System. Also, on
page 34, some points of corrected information appear under the heading of ‘‘Miscellaneous.’’

100 DCD Module

Avail abl e in Release 1.5 of the MERLIN MAGIX system is a new 100 DCD module that has a built­in channel service unit (CSU) and data service unit (DSU). Using this module eliminates the need
to attach an external CSU/DSU, thereby allowing easier routing of calls.

The 100 DCD module has the same signaling modes as previous 100 DS1 modules, including the
ability to use T1 or PRI configuration. As such, the new mod ule count s toward the combined
system total of three 100 DS1, 100R INA, and 100 DCD modules.

The 100 DCD module can fit into both metal and plastic carri ers. Therefore, it can be added to an
existing MERLIN LEGEND Communications System, where it functions like other 100 DS1
modules. The CSU/DSU part of the 100 DCD module, however, only functions with Release 1.5 or
later of the MERLIN MAGIX system.

Programming the 100 DCD Module

The 100 DCD modules uses many of the same programming options as the 100D module.
Howev er, the 100 DCD module also has additional programming options: Activate/Deactivate the
CSU, Activa te/Deactivate the DSU, and Program the Data Port Parameters.

Line and trunk administration for the 100 DCD module is the same as the 100D module.
The factory setting is T1.

Activate/Deactivat e the CSU

The built-in CSU is factor y-set as deactivated on the 100 DCD module. Change the setting by
using the following sequence:

Overview

1

Rel ease Notes

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=
ActivateCSUSelect Activated or Deactivated

Changing the CSU setting may affect voice calls. The system waits until it is idle before
activating or deactivating the CSU.

Activate/Deactivate the DSU

The built-in DSU is factory-set to deactivated. Change the setting by using the following sequence:

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=
ActivateDSUSelect Activated or Deactivated

Changing the DSU setting may affect voice calls. The system waits until it is idle before
activating or deactivating the DSU.

Programming Data Port Parameters

You can program the following for the two data ports on the 100 DCD module:



Assign a data rate



Assign channels to the data port



Assign the receive clock



Invert data



Invert the clock

Assign a Data Rate

The data rate is factory-set to 56 kbps. Change the setting by using the following sequence:

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=Data
PortType por t no.Enter RateSelect 56 kbps or 64 kbps=Enter

If the module is configured for Robbed Bit Signaling, 56 kbps is the only valid entry.
Selecting 64 kbps causes an error beep.

Assign Channels to the Data Port

Assign the channels to each data port by using the following sequence:

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=Data
PortType por t no.Enter ChannelType cha nnel no.=Enter

100 DCD Module
2

MERLIN MAGIX Release 1.5 Enhancements

View All Data Port Cha nnel Selections

You can view a summary of all channel selections for the data port. Use the following sequence to
view all channel selections:

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=Data
PortType por t no.Enter ChannelInspect

Assign the R ece iv e Clock

The receive clock samples the data coming into the system. The fact ory setting is DTE (the
system). Program the receive clock for each data por t by using the following sequence:

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=Data
PortType por t no.Enter Receive ClkSelect DCE or DTE=Enter

Invert Data

The factory setting for inver ti ng data is No. Invert data by using the following sequence:

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=Data
PortType por t no.Enter Invert DataSelect Transmit or ReceiveSelect Yes or
NoEnter

Invert the Clock

The factory setting for inverting the clock is No. Invert the clock by using the following sequence:

SysProgLines and Trunks=More=MoreCSU/DSUType Slot no.=Enter=Data
PortType por t no.Enter Invert ClkSelect Transmit or ReceiveSelect Yes or
NoEnter

Demand Tests

Various lo opback and demand tests check the functioning of the internal CSU and DSU and the
100 DCD module itself.

Three demand tests apply to both the 100R INA and 100 DCD modules:



Line loopback



Payload loop back



Bit Error Rate Test (BERT)

Four other tests have been added specifically for the 100 DCD module:



Repeater loopback



Data-channel loopback

100 DCD Module

3

Rel ease Notes



Data terminal loopback



Data port local loop

See the MERL IN MAGIX Integrated System Release 1.5 Installation, SPM, Maintenance, and
Troubleshooting Supplement for further details on these tests.

Upgrading to a MERLI N MAGIX Re lease 1.5 System

Many customers want to use the capabilities of a MERLIN MAGIX system (especially the 100R
INA module) without overhauling their existing MERLIN LEGEND system. All of the modules used
in MERLIN MAGIX Release 1.0, the 100 DCD module, and most of the MERLIN LEGEND system
modules are supported in Release 1.5 of the MERLIN MAGIX system. With the exception of the
100R INA module, all modules are available in a plastic clamshell, so they can be used in a
MERLIN LEGEND system. If you want to add a 100R INA module, you can add a metal e xpansion
carrier to any MERLIN LEGEND system that has one or two carriers. (Three carriers is the
maximum for the system.)

The software for Release 1.5 of the MERLIN MAGIX system introduces a new phantom module
called the Bridge module. This module does not physically exist and has no lines or extensions. It
serves to fill up any empty slots between modules in the MERLIN MAGIX or MERLIN LEGEND
systems and any empty slots in the MERLIN LEGEND system before the metal expansion carrier.

The MERLIN LEGEND system must have a CKE4 or CKE5 processor module and a
391C1 power supply.

The following modules are available with or without a plastic clamshell and, therefore, can be used
in a plastic or a metal carrier:



100 DCD



100 DS1



400 E&M



408 GS/LS-ID-MLX



412 LS-ID-TDL



800 DID



800 LS-ID



800 NI-BRI



008 MLX



008 OPT



016 ETR



016 MLX



016 T/R

Upgrading to a MERLIN MAGIX Release 1.5 System
4

MERLIN MAGIX Release 1.5 Enhancements



024 TDL



MERLIN Messaging System

The MERLIN MAGIX system software also supports modules from the MERLIN LEGEND
Communications System that cannot fit into the metal carrier of the MERLIN MAGIX system.
Howev er, they are supported by the MERLIN MAGIX Release 1.5 software and can be used when
you upgrade a MERLIN LEGEND system to a MERLIN MAGIX system.

The supported MERLIN LEGEND modules are:



400 GS/LS/TTR



408 GS/LS-MLX



800 LS



800 GS/LS



800 GS/LS-ID



008 OPT with ring generator



012 T/R with ring generator



012 T/R without ring generator



MERLIN LEGEND Mail

®

Upgrading to the MERLIN MAGIX Release 1.5 system from a MERLIN LEGEND system involves
the following:

1. Remove any of these unsupported modules:



008 (ATL)



400 LS



400 LS/TTR



408 LS (ATL)



408 GS/LS (ATL)

2. If you are upgrading to a MERLIN MAGIX Release 1.0 system, move modules as necessary to
eliminate any empty slots.

3. Do a board renumber each time you remove or move a module.

4. Relab el exten s ions.

5. Back up the system onto a floppy disk or a PC (not onto the PCMCIA card).

6. If you are adding a 100R INA module, which only fits into a metal carrier, attach a MERLIN
MAGIX metal expansion carrier to the ri ght of the existing MERLIN LEGEND carrier(s).

7. Insert the MERLIN MAGIX Release 1.5 Upgrade card into the PCMCIA slot in the processor
module, and start the upgrade process in System Programming.

Upgrading to a MERLIN MAGIX Release 1.5 System

5

Rel ease Notes

8. As necessary, program Bridg e modules to fill up any empty slots in the plastic carrier(s). To
add a Bridge module, select “Bridge” from the Boards screen in System Programming. (Bridge
module programming is available in Relea se 1.5 or later of the MERLIN MAGIX system.)

You must be in Surrogate Mode to add Bridge modules. You can program a Bridge
module only from a PC running WinSPM.

9. If you are adding a 100R INA module, place it in the first slot of the metal carrier.

10. Add any other modules you want to the metal carrier.

11. Power up the system.

12. Perfor m a board renumber.

13. If you have added a MERLIN Messaging System Release 2.0 module to the metal carrier, you
must program for it in one of the two following ways:



If you have chosen to use the existing Voice Mail Calling Group, add the new extension
numbers receiving voice mail into this calling group. Also, add the line numbers that go to
this calling group. As needed, enable rotary dialing.



Run the automatic configuration for Release 2.0 of the MERLIN Messaging System. (See
‘‘Automatic Configuration of the MERLIN Messaging System’’ on page 25.) As necessary,
program the r es triction for outcalling and prog r am t h e lin es that are to ring in the Voice
Mail Calli ng Gro up.

See Chapter 6, “Upgrading to a MERLIN MAGIX Release 1.5 System,” in the ME RL IN MAGIX
Integrated System Release 1.5 Installation, SPM, Maintenance, and Troubleshoo ting Supplem ent
for further details.

Upgrading to a MERLIN MAGIX Release 1.5 System
6

MERLIN MAGIX Release 1.5 Enhancements

Feature Enhancements

Release 1.5 of the MERLIN MAGIX system contains a new Automat ic Daylight Savings Time
feature, an enhanced Automatic Route Selection feature, and an enhanced Allowed List/
Disallowed List fea ture.

Automati c Day light Savings Time

At a Glance

Users Affected All
Reports Affected System Set Up
Modes All
Telephones Display
System Programming Enable Automatic Daylight Savings Time using the USA settings:



SystemTimeADST EnableUSA ADSTEnter

Enable Automatic Daylight Savings Time using the Custom
settings:



SystemTimeADST EnableCustomEnter

Select the hemisphere (Northern or Southern) Enter
Select Start or End for the start or end parametersSelect
the day of the weekEnterS elect the week of the
monthEnterSelect the month EnterSelect the
hourEnter

Disable Automatic Daylight Savings Time:



SystemTimeADST DisableEnter

Factory Settings Enable; USA ADST

The USA ADST factory settings are as follows:

Parameter Factory Setting

Hemisphere Northern
Start Day Sunday
Start Week First
Start Month April
Start Hour 2:00AM
End Day Sunday
End Week Last
End Month October
End Hour 2:00AM

Feature Enhancements

7

Rel ease Notes

Description

The Automatic Daylight Savings Time (ADST) feature allows the system to automatically set the
system clock ahead or back one hour when Daylight Sav ings Time starts or ends. You can use the
factory setting of “USA ADST,” or choose to customize the parameters of the feature. If you select
“USA ADST,” the system time moves one hour a head at 2:00 a.m. on the first Sunday in April and
moves one hour back at 2:00 a.m. on the last Sunday in October.

If you choose to customize the parameters, you must set each of the following:



Hemisphere



Start day



Start week



Start month



Start hour



End day



End week



End month



End hour

Most Southern Hemisphere countries use Daylight Savings Time from Octo ber to April,
the opposite of the Northern Hemisphere. For the Southern Hemisphere, start time is the
start of Standard Time, and end time is the end of Standard Time. When you select
“Southern” as the hemisphere, the system subtracts one hour from the system time at the
time defined by the start parameter. The system adds one hour to the system time at the
time defined by the end parameter.

Considerations and Constraints

If a power interruption occurs during the time when ADST is scheduled to start or end, the system
adjusts to the correct time when power is restored.

MERLIN Messaging Release 2.0 or later is the only vo ice mail system that automatically updates
the time. You must manually update any other voice mail system when ADST occurs.

If the messaging system is processing other tasks when the ADST time change occurs, the
messaging clock is not updated to the new time.

If the system time changes during a call, the reported duration of that call will be incorrect.

Feature Enhancements
8

MERLIN MAGIX Release 1.5 Enhancements

Feature Interactions

Alarm Clock Alarm Clock does not beep when it is scheduled during the time that

ADST advances one hour. For example, if Alarm Clock is scheduled to
sound at 2:30 a.m., but ADST advances the system clock from
2:00 a.m. to 3:00 a.m., Alarm Clock does not beep.

Night Service Time of Day Operation does not activate when it is scheduled during the

time that ADST advances one hour. For example, if the Time of Day
Operation is scheduled to begin at 2:30 a.m., but ADST advances the
system clock from 2:00 a.m. to 3:00 a.m., Time of Day Operation does
not activate.

Reminder Service Reminder Service does not make a call when it is scheduled during the

time that ADST advances one hour. For example, if Reminder Service is
scheduled to call at 2:30 a.m., but ADST advances the system clock from
2:00 a.m. to 3:00 a.m., no call is made.

SMDR If the system time changes during a call, the reported duration of that call

will be incorrect.

Automatic Route Selection Enhancements

Because of the changes in facilities and dial plans across the USA and Canada, Release 1.5 of the
MERLIN MAGIX Integrated System offers new enhancements to the Automatic Route Selection
feature:



10- and 11-digit dialing



24 programmable tables



Wild card char ac te rs in 6- dig it tables



Enhanced 911 service

10- and 11-Digit Dia ling

Skip this section if 10-digit dialing is not allowed in your area.

Some central offices allow users to dial a 10-digit telephone number (area code and telephone
number without the leading “1”) to reach a telephone number that requires an area code. In
Release 1.5 of MERLIN MAGIX, the MERLIN MAGIX system can route either a 10-digit (without
the leading “1”) or an 11-digit (with the leading “1”) dialed call based on both the area code and the
exchange code. This has been accomplished by modifying ARS to include a search of 6-Digit
tables whether or not the user dials a leading “1.”

The ARS Absorb Digit parameter (the number of user-dialed digits that ARS absorbs, that is, does

not dial out) for each route has been enhanced to accommodate the new 10-digit dialing.

Feature Enhancements

9

Rel ease Notes

If you program the route in the 6-Digit table to absorb N digits, the actual number of digits absorbed
will be as follows:



If the user dials an 11-digit number (including the leading “1”), ARS absorbs N digits. For
example, you program the 6-digit table to absorb 4 digits, and the user dials 1-732-555-1234.
In this example, 4 digits are absorbed, and 555-1234 is the number that ARS sends as the
dialed number to the central office.



If the user dials a 10-digit number (not including the leading “1”), AR S abs orbs N-1 digits. For
example, you program the 6-digit table to absorb 4 digits, and the user dials 732-555-1234. In
this example, 3 digits are absorbed, and 555-1234 is the number that ARS sends as the dialed
number to the central office.

To configure ARS to correctly route 10- and 11-digits numbers, do the following:



Determine the area codes and exchanges that allow 10-digit dialing and for which you want
ARS routing based on 10-digit dialing.



Determine the routing you want for each area code and exchange in the list.



Add the area codes and exchanges to the ARS tables:
— If all the exchanges in an area code should be routed on the same trunk pools, add the

area code to an exchange table and to an area code table.

— If you want only certain exchanges in an area code routed based on 10-digit dialing, add

the area code and the exchanges to a 6-digit table.

When you configure a system for 10-digit dialing and a user places an outside call preceded by the
ARS dial-out code, the system searches the 6-digit tables for area code and exchange code dialed
by the user. If a match is not found, the system does o ne of the following:



If the user dialed a leading “1,” th e system searches the area code tables. If a match is n ot
found in the area code tables, the call is routed by the Default Toll table.



If the user did not dial a leading “1,” the system searches the exchange tables. If a match is not
found in the excha nge tables, the call is routed by the Default Local table.

Figure 1 and Figure 2 show the search algorithms for when a leading “1” is dialed and when it is
not dialed.

SECURITY ALERT:

A user restricted from dialing a toll number (11-digit) may be able to dial that same number by
using 10-digit dialing when a “leading 1” is not required. Correct this situation by
programming the ARS Facility Restriction Level (FRL), the extension restriction leve l, and/or
the Allowed/Disallowed Lists. In addi tion, because non-mat ching 10-digit calls go to the
Default Local Table with an FRL of 2, users with an FRL of 2 can make 10-digit long distance
calls.

Feature Enhancements
10

MERLIN MAGIX Release 1.5 Enhancements

START

Replace dialed
digits with 911.
Go to Figure 2.

Use Main Pool.

Is the first digit a 1?

Yes

Is the second digit a 1,

Yes

the ARS access code a 9,
and Allow-11 enabled?

No

Yes

Is the number 10xxx?

No

Does the dialed
number have 1+7 or
more digits?

More

Compare next three digits to all entries in each
Area Code table and to first entry in each 6-Digit
table. Any matching tables?

No

1+7

Go to Figure 2.

Use the table.

One

If Within Area Code is set, compare
next three digits to all entries in each
1+7 table. Any matching tables?

No Many

No

Use Default
Toll Table.

Yes

No

Are there any
6-Digit tables?

Yes

Compare next three digits

Use the table.

Use the table.

One

to 2nd through 100th entry in
remaining 6-Digit tables.
Any matching tables?

None

One

Are there any matching
Area Code tables?

Many

Many

Figure 1. ARS Search Algorithm When Leading “1” is Dialed

Use lowest
1+7 Tab le.

Use 6-Digit
Table.

Use lowest Area
Code Tab le.

Feature Enhancements

11

Rel ease Notes

Is the first digit a 1?

START

No

Does the dialed
number have more
than 7 digits?

Yes

Compare first three
digits to first entry in
each 6-Digit table.
Any matching tables?

Yes

Compare next three
digits to 2nd through
100th entry in
matching 6-Digit tables.
Any matching tables?

One Many

Use the table.

Use lowest
6-Digit Table.

No

No

No

Compare first three
digits to all entries
in the Local
Exchange Tables.
Any matching
tables?

No

Is the first digit a 0?

No

Is the number 911?

No

Is the dialed number
411, 611, or 811?

No

Use Default
Local Table.

One

Many

Yes

Yes

Yes

Use the table.

Use lowest
Exchange Table.

Use Dial 0 Table.

Use E911 Table.

Use Special
Numbers Tab le.

Figure 2. ARS Search Algorithm When No Leading “1” is Dialed

Feature Enhancements
12

MERLIN MAGIX Release 1.5 Enhancements

24 Programmable Tables

The number of programmable tables has been increased from 16 to 24 to allow ARS to handle
more area codes and exchanges. In addition, a new E911 table has be en created, thereby
removing 911 from the Special Numbers Table (see ‘‘Enhanced 911 Service’’ on page 13). Table 1
shows the differences in ARS tables between Release 1.0 and Release 1.5 of the MERLIN MAGIX
system.

Table 1. ARS Tables

Table Type R1.5 T able Numbers R1.0 Table Numbers

Fully Programmable 1–24 1–16
Default Toll 25 17
Default Local 26 18
Special Numbers 27 19
Dial 0 28 20
E911 29 N/A

When you upgrade from MERLIN MAGIX Release 1.0 to Release 1.5, the digits from 911
in the Special Numbers table carry over into the Other Digits of the E911 table during the
conversion.

Wild Card Characters in 6-Digit Tables

Release 1.5 of the MERLIN MAGIX system allows one-to-one wild card characte r matching in the
area code entry (not the exchange code entry) of 6-digit tables. This allows ARS to program
numbers such as Directory Assistance (xxx-555-1212) for multiple area codes with one entry.

SECURITY ALERT:

Some regions charge for Directory Assistance. Also, many Directory Assistance calls ask you
if you want to dial the number for an additional charge. Use Facility Restriction Levels (FRLs)
to restrict the user from making Directory Assist ance cal ls.

Use the Hold button to enter a wild card character when you program a 6-digit table. The wild card
character appears as “p” on a telephone display and on the printed report.

Enhanced 911 Servic e

MERLIN MAGIX Release 1.5 in Hybrid/PBX mode supports Enhanced 911 (E911) service that
allows the recipient of a 911 call to accurately identify the telephone number and physical location
of the calling party. Emergency response personnel cross-check the incoming Automatic Number
Identification (ANI) info rm at ion with the Automatic Line Identification (ALI) or billing information (in

Feature Enhancements

13

Rel ease Notes

other words, the billing address) associated with the telephone number. If the caller is in a multi­floor office or a multi-building campus, emergency response operators have little idea of the exact
location of the caller since the informa tion presented is often just the main billing addres s of the
company. You can use the E911 Partition (the factory setting) or E911 Adjunct options to provide
more sp e c i fic AL I to i d entify the ca l ler’s location.

For the E911 options to function properly, the 911 number has been removed from the Special
Numbers Table, and a separate E911 Table, Table 29, has been c reated in Release 1. 5.

MERLIN MAGIX Release 1.5 in Hybrid/PBX mode also supports the Allow-11 feature that lets you
dial 911 by dialing the ARS access code of “9” and the digits “11.”

E911 Partition

As a building can be partitioned into different floors or different areas on one floor, the extensions
in the MERLIN MAGIX system can be grouped (“partitioned”) according to their locations. For
example, you can place all the extensions in the northeast corner of the second floor of an office
building in one partition and all the extensions in the northwest corne r in a second part ition. You
then assign some trunks with an ALI of the northeast corn er of the second floor to the first
partition. Next, you assign trunks with an ALI of the northwest corner of the second floor to the
second partition. When a caller dials “911,” the ALI information sent shows the emergency
response people exactly where the caller is located.

You must update the partition trunk’s ALI to identify the location of the extensions in a
partition.

MERLIN MAGIX Release 1.5 supports up to 10 partitions. When you change the system mode to
Hybrid/PBX mode, all the extensions and adjuncts in the system are automatically assigned to
Partition 1.

An extension can belong to only one partition. If the System Administrator enters an already
assigned extension into another partition, the system automatically removes the extension from
the previous partition.

Partition trunks can be any type of outcal l ing facility and can be programmed for other system
functionality, such as pools and Personal Lines. Partition trunks cannot be programmed as the
following:



No DID trunks.



No Music-On-Hold trunks.



No Loudspeaker Paging trunks.



No data trunks.



No maintenance alarm tru nks.



No unassigned T1 trunks.



No PRI lines that are not assigned to a B-channel group.



No PRI lines assigned as the D-channel.

Feature Enhancements
14

MERLIN MAGIX Release 1.5 Enhancements

You can assign a trunk to only one partition or to the E911 Adjunct. You can assign trunks that are
already used in pools or as Personal Line s.

If no trunks are assigned to an extension’s partition, a 911 call from that extension is
routed through the main pool. If you select E911 Adjunct as your E911 option and no
trunks are assigned to the E911 adjunct, 911 calls are routed through the main pool.

CAUTION:

Do not assign a trunk that does not work or is unreliable. You should enable system trunk
maintenance. The system cannot use trunks that are maintenance busy. If an E911 call fails,
the system marks that trunk as maintenance busy . The next E911 call uses another trunk in
the partition or overflows to the main pool.

If an E911 call overflows to the main pool, the ALI information sent may not include the
exact location of the caller.

Each partition can have up to 20 digits that include digits 0–9, * (but not in the first position), and
Pause (entered by pressing the Hold bu tton). If an E911 call ov erflows to the main pool, the system
may add prefixed digits.

Follow these steps to program the E 911 Par tition option:

1. Assign trunks and extensions to each partition.

2. Check that the trunks are of an eligible type and are not b eing used as Music-On -Ho ld,

Loudspeaker Paging, data, E911 Adjunct, or maintenance trunks, or are not being used in
another partition.

3. Remove any non-working or unreliable trunk from any partition.

4. Verify the ALI or billing inform ati o n for the t r u nk s in ea c h p artition .

5. Remove “911” from any of the programmable ARS tables.

6. Select “Partition” as the E911 option.

7. Enable “Allow-11” as desired.

8. Program system prefix digits for each part ition and for the overflow main pool as n eeded.

9. Create an Allowed List with 911, and assign it to Outwa rd Restri cted and Extensio n Status

Restricted extensions that should be allowed to call the 911 Emergency Service.

10. If extensions are Night Service restricted, add a Night Service Emergency Number for “911.”

E911 Adjunct

The second way to support Enhanced 911 service is to have calls routed through trunks
connected to an auxiliary piece of equipmen t called the “E911 adjunct.” You can assign up to five
trunks to be E911 Adjunct trunks.

Feature Enhancements

15

Rel ease Notes

When a user calls 911, the ground-start or loop-start trun k sends the extension information to the
E911 adjunct. The E911 adjunct reads the extension information and sends the appropriate
telephone information out to the 911 Emergency Serv ice. If the E911 adjunct cannot decipher the
extension information, it should send the main billing telephone number and billing address. If all
the trunks programmed for E911 service are busy, the call is routed through the main pool.

If an E911 call overflows to the main pool, the ALI information sent may not include the
exact location of the caller.

When the E911 adjunct detects an error condition (such as the disconnection of the trunk cable
between the E911 adjunct and the PSTN), the contacts on the front panel ALARM relay close. You
must wire this ALARM relay to a system tip/ring extension jack and then program that extension
jack as an E911 Adjunct Alarm extension. An E911 Adjunct Alarm extension uses the Hotline
feature to place a call automatically to the system operator when the ALARM relay contacts close.
This causes an alarm LED to light on the operator’s console and places the E911 Adjunct trunks
into a Trunk Maintenance Busy state. While the E911 Adjunct trunks are in this state, any 911 calls
go directly to the main pool. A major alarm error is also generated. See the “Maintenance and
Troubleshooting” chapter in the MERLIN MAGIX Integrated System Release 1.5 Installation, SPM,
Maintenance, and Troubleshooting Supplement for furt her information.

E911 Adjunct trunks ca n be any type of outcalli ng facility with the following exceptions:



No DID trunks.



No Music-On-Hold trunks.



No Loudspeaker Paging trunks.



No data trunks.



No maintenance alarm tru nks.



No unassigned T1 trunks.



No PRI lines that are not assigned to a B-channel group.



No PRI lines assigned as the D-channel.



No trunks used in pools.



No trunks used as Personal Lines.



No trunks assigned to an E911 partition.

Follow these steps to program the E 911 Ad junct option :

The system must be idle when you program the E911 Adjunct option.

1. Program the E911 adjunct equipment according to its user manual.

2. Assign ground-start (recommende d) or loop-star t tr unks to the E911 adjunct.

3. Connect the E911 adjunct to the ground-start or loop-star t trunks as signed to it.

Feature Enhancements
16

MERLIN MAGIX Release 1.5 Enhancements

4. Assign the E911 Adjunct Alarm Extension and the extension number (the first operator

position is the factory setting) to which the E911 Adjunct Alarm calls will be sent.

5. Connect the E911 adjunct alarm relay to the E911 Adjunct Alarm extension.

6. Change the E911 Option to “E 911 A djunct.”

Do not enable the E911 Adjunct option until after the E911 adjunct has been connected
and tested, the Adjunct Alarm port has been connected, and the E911 Adjunct trunks and
the E911 Adjunct Alarm have been programmed.

7. Enable “Allow-11” as desired.

8. Remove 911 from any of the p rogramma ble ARS tables.

9. Create an Allowed List with 911 and assign it to O utward Restricte d and Extension Status

Restricted extensions that should be allowed to call the 911 Emergency Service.

10. Program an operator Alarm button on any operator Direct-Line Consoles (DLCs).

Allow-11

Release 1.5 of the MERLIN MAGIX offers the Allow-11 function. When you enable Allow-11 and
the ARS access code is 9, dialing “911” or “9-911” both place a 911 call. If Allow-11 is enabled and
the ARS access code is 9, you cannot use “11” to dial star codes. (Dialing *11 is used for rotary­dial lines.)

Considerations and Constraints

You can direct 911 calls over a private network by prepending digits. Incoming private network 911
calls are sent over the m ain pool.

Send 911 calls over a private network only when the systems are at the same location
and when the main pool’s trunks’ ALI provides enough information for a rapid response
from Emergency Service.

E911 trunks cannot be assigned as Direct Inward Dial (DID), Music-On-Hold, maintenance alarm,
or Paging trunks. In addition, E911 adjunct trunks cannot be assigned as Personal Lines or pools.

Do not assign E&M TIE trunk to be E911 Adjunct trunks.
All E911 routes have a Facility Restriction Level (FRL) of 0.
E911 calls are routed through the main pool when any of the following occur:



No E911 trunks are in a partition, or E911 Adjunct trunks are not programmed.



All E911 trunks in a partition or all E911 Adjunct trunks are busy.



The E911 Adjunct Alarm is active.



All E911 trunks in a partition or connected to the E911 Adjunct are in a Trunk Mainte nance
Busy or E911 Trunk Maintenance Busy state.

Feature Enhancements

17

Rel ease Notes



The call is from a non-local extension or from a Remote Access location.

A 911 call to a disconnected or bad E911 trunk will fail. To prevent further failures of this trunk, the
system marks the trunk as E911 Trunk Maintenance Busy and does not use the trunk while it is in
an E911 T runk Maintenance Busy state.

Assign at least two trunks to any partition to minimize overflowing to the main p ool.
E911 service cannot be provided if “911” is an entry in a local exchange table.
The system prefixed digits can be programmed for each E911 Partition call but not for E911

Adjunct calls.
If the ARS Special Numbers Table needs system prefixed digits, the E911 Table may also need

system prefixed digits for calls that overflow to the main pool.
Enable Trunk Maintenance Busy to allow the system to perform background checks on all ground-

start, loop-star t , and E&M tie trunk s used for E911 service.
An Outward or Extension Status (ES) Restricted user cannot call 911. Assign an Allowed List with

“911” to the restricted extensions.
A Night Service Restricted caller cannot dial 911. Program a Night Service Emergency Number for

911.

When Allow-11 is enabled and the ARS access code is “9,” the system routes both “911” and
“9-911” calls through the E911 table. If Allow-11 is enabled and the ARS access code is “9,” rotary-
dial lines cannot use “11” for star (

*) cod e s.

When the system mode changes from Hybrid/PBX mode to Key or Behind Switch mode, E911
programmed returns to the factory setting of all extensions assigned to Partition 1.

System Programming

If you want to use enhanced 911 service, you must program the E911 T ab le f or P artition or Adjunct
functioning. As desired, you also may enable/disable Allow-11, and you may want to prepend digits
to the 911 number.

If you try to program the fo llowing trunks as an E911 Partition or E911 Adjunct trunk , you hear an
error beep and are denied programming the trunk:



DID trunks



Music-On-Hold trunks



Loudspeaker Paging trunks



Data trunks



Maintenance alarm tr unks



Unequipped T1 trunks



PRI lines that are not assigned to a B-channel group



The PRI line assigned as the D-channel

Feature Enhancements
18

MERLIN MAGIX Release 1.5 Enhancements

In addition, an error beep sounds when you try to program the fo llowing as E911 Adjunct trunks :



Trunks used in pools



Trunks used as Personal Lines



Trunks assigned to an E911 par tit ion

To choose the Partition or Adjunct option for E911 service:

TablesARSMoreE911Option Select Partition or E911 AdjunctEnterBack

To enter extensions into a partition:

TablesARSMoreE911Partition Type the partition table number Enter
ExtensionsType the extension numberNext to accept the entry and m ove to the next
partition, or Enter to enter another extension number in the same partitionBack

To assign an individual line to a partition:

TablesARSMoreE911Partition Type the partition table number Enter
LinesTrunksEntry ModeType the line/trunk number Next to accept the entry and move
to the next partition, or Enter to assign another line/trunk to the same partitionBack

To assign a block of lines to a partition:

TablesARSMoreE911Partition Type the partition table number Enter
LinesTrunksSelect the desired block of lines (Doing this maps the 20 lines chosen to the line

buttons on your telephone.)Press the line button for each line you want to add to the partition.
(The LED next to the button lights.)P res s Exit (Home on the MLX-20L telephone) to exit

To prepend digits to an E911 Partition call:

TablesARSMoreE911Partition Type the partition table number Enter
Other DigitsType the prepen ded digitsEnter Back

To assign lines to the E911 Adjunct:

TablesARSMoreE911Adjunct LinesTrunksType the line/trunk numbe r
EnterBack

You can program up to five trunks as E911 Adjunct trunks. Valid trunk types are ground­start or loop-start trunks. Analog tie trunks are not blocked from being programmed but
are not supported as E911 Adjunct trunks.

To assign an extension to be the E911 Adjunct Alarm extension:

TablesARSMoreE911Adjunct Alarm ExtType the extension numberEnter
Back

If you try to select an extension that is not a tip/ring port, a beep sounds, indicating that
you cannot select that extension.

Feature Enhancements

19

Rel ease Notes

To prepend digits to an E911 overflow call to the main pool:

TablesARSMoreE911OtherDigits Type the prepended digits EnterBack

If you enter a leading * or more than 20 digits, a beep sounds, indicating that your entry is
invalid.

To enable or disable Allow-11:

TablesARSMoreE911Allow 11Select Enable or DisableEnterBack

Feature Interactions

Allowed/Disallowed
Lists

Barge-In Operators can use Barge-In to join E911 Partition or Adjunct calls.
Callback I f an E911 call overflows to a busy main pool, the call may be

Calling Restric tions An Outward or Extension Status Restricted caller cannot call 911. Assign

Direct-Line Console The E911 Adjunct Ala rm lights the Attendant Alarm button if the alarm

Direct Station
Selector

Extensio n Sta t u s A user at an extension that is Extension Status restricted cannot make a

Forward/Fo llow Me You cannot use an E911 Adjunct trunk to forward a call.
Hotline The E911 Adjunct Alarm exten sion is automatically designated as a

Assign an Allowed List with “911” to the restricted extensions to allow the
dialing of emergency calls.

When Allow-11 is enabled even if “11” is in the Disallowed List, users can
dial “911” or “9-911.”

automatically or manually queued for the first available trunk for a
partition, the E911 Adjunct, or the main pool.

an Allowed List with “911” to the restricted extensions.

button is programmed.
The LED next to the E911 Adjunct Alarm port lights when there is an

Adjunct Alarm.

911 call. Assign an Allowed List with “911” to the restricted extensions.

Hotline extension and appears under “Hotline,” as well as under the E911
Adjunct Alarm extension on the printed reports. If there is an Adjunct
Alarm condition, the system operator is automatically called. When
answering this call, the operator hears silence.

Labeling Trunks assigned to the E911 Adjunct are labeled as “E911” by the

system. A tip/ring extension assigned to the E911 Adjunct Alarm is
labeled as “E911 OS.”

Music-On-Hold You cannot assign a Music-On-Hold extension to be an E911 Partition or

E911 Adjunct.
You cannot assign a Music-On-Hold trunk to be an E911 Partition or

E911 Adjunct trunk.

Night Service A Night Service Restricted caller cannot dial “911.” Program a Night

Service Emergency Number for 911.

Feature Enhancements
20

MERLIN MAGIX Release 1.5 Enhancements

Pe rsonal Lines A trunk programmed for E911 Adjunct use cannot be assigned as a

Personal Line.
If you program a Personal Line as an E911 Adjunct trunk, the Personal

Line is removed from the extension to which it was previously assigned.
If you select a Personal Line and dial “911,” the system bypasses the

E911 service.

Paging You cannot assign a Paging trunk to be an E911 Partition or E911

Adjunct trunk.
You cannot assign an E911 Partition or E911 Adjunct trunk to be a

Paging trunk.

Pickup You can assign a line used for E911 Partition or E911 Adjunct to a Pickup

button. You can pick up an E911 call placed on Hold.

Pools A 911 call placed from a pool button or by dialing a pool code selects a

line from that pool and does not use E911 service.
You cannot assign a trunk used for an E911 Adjunct to a pool. You can

assign a pool trunk to be a partition trunk, and you can assign a partition
trunk to be a pool trunk.

You cannot assign a pool trunk to be an E911 Adjunct trunk.

Queued Call

The E911 Adjunct Alarm lights the Attendant Alarm button.

Console
Remote Access You can make 911 calls by using Remote Access when the E911 trunks

are set for Partition and the barrier co des are Unrestricted or Toll
Restricted. However, the calls are routed through the main pool. You
cannot make 911 calls when the barrier codes are Outward Restricted.

You cannot use Remote Access to dial E911 Adjunct trunks.

SMDR If Allow-11 is enabled and the ARS access code is “9,” the SMDR report

shows “11” when “911” is dialed and “911” when “9-911” is dialed.

System Renumber When a system is renumbered, the extensions and trunks rema in in the

E911 partition to which they were assigned. However, the dial plan
numbers may change.

If you use the E911 Adjunct option, you may have to add changed and
new extension numbers to the adjunct’s data base so it sends the correct
information to the Emergency Service.

To uch-Tone or
Rotary Signaling

If Allow-11 is enabled and the ARS access code is “9,” you cannot use
“11” to dial star codes. Dialing “11” for star codes is used for rotary-dial

lines.

Transfer When a call is transferred to 911, the system uses the transferring

extension as the call location, not the originating extension.

Feature Enhancements

21

Rel ease Notes

UDP Features You can direct 911 calls over a private network by prepending partition or

system prefixed digits with the ARS access code for the remote MERLIN
MAGIX system. Incoming private network calls are sent over the main
pool.

Send 911 calls over a private network only when the systems are at the
same location and when the main pool’s trunks’ ALI provides enough
information for a rapid response from Emergency Service.

E911 Error Codes

Three new error codes have been crea ted for E911 service. See ‘‘E 911 Service Error Codes’’ on
page 33 for a description of each error code. See the “Mainte nanc e and Troubleshooting” c hapter
of the MERLIN MAGIX Integrated System Release 1.5 Installation, SPM, Maintenance, and
Troubleshooting Supplement for detailed information. The new error codes are:



0802: E911 OVERFLOW



4001: E911 ADJUNCT OOS



8411: E911 NO OUTGOING SEIZURE

Allowed Lists and Disallowed Lists Enhancements

Two enhancements for Allowed Lists are supported in Release 1.5 of the MERLIN MAGIX system:



Number of digits has been increased.



One-to-one wild card character matching is supported.

14-Digit Allowed Lists

The number of digits possible in the Allowed Lists has increased from 7 to 14 digits . No w you have
more control when equal access codes are used, for example, 1010xxx-1-xxx-xxx-xxxx. You can
allow Outward or Toll Restricted users to dial equal access codes to specific area codes and/or
exchanges.

Wild Card for Allowed Lists

Now you can use one-to-one wild card character matching in Allowed List entries. Press Hold to
enter a wild card character. The character appears as a “p” on telephone displays and in the
printed report.

Consider the following when you use wild card characters in Allowed and Disallowed Lists:



Disallowed List entries can be from 1 to 12 characters in le ngth .



Before a dialed number is compared to an entry in the Allowed Li st, t he l eading “1” is dropped.
Thus, an Allowed List entry of “p67” (where “p” is the wild card character) matches dialed
numbers of “267,” “367,” etc., but not “167.”

Feature Enhancements
22

MERLIN MAGIX Release 1.5 Enhancements



When a dialed number is compared to an entry in the Disallowed List, the leading “1” is not
dropped. Thus, a Disallowed List entry of “p67” matches dialed numbers of “167” and “267,”
“367,” etc.



You ca nnot use a wild card character to match a * or # in an Allowed List or a Disall owed List.



A wild card character in any pos ition in a Disallowed List entry matches dialed number 0–9
when the dialed number is not part of a star code.

A star code is a central office code used to perform a specific function, such as *70
to disable Call Waiting.



A wild card character in positions 2–13 in an Allowed List entry ma tches dialed numbers 0–9
when the dialed number is not part of a star code.



A wild card character in position 1 in an Allowed List entry matches dialed number 0 and 2–9.



If a star code is an entry in an Allowed or Disallowed List, that entry should only have the star
code because anything entered in the list after the star code is ignored by the system. The
following entries are valid:

— *67
— *69
— *70
— *200

The following are exampl es of entries that should not be placed in the Allowed or Disallowed
List:

— *67201
— *69914
— *702125551212
— *2004319255



If a star code is an entry in an Allowed or Disallowed List and a dialed number matches the
star code, the Allowed/Disallowe d process is reset after the match is done. Any digits dialed
after the star code are compared to entries in the Allowed/Disallowed Lists for restriction
processing.

For exampl e: *67 and 420 are two entries in an Allowed List. If someone at an Outward
Restricted extension dials *67 420-1234, the call succeeds. If the person at the same Outward
Restricted extension dial *67 431-1234, the call fails (431 is not in the Allowed List). If the
person at the same extension dials 420-1234, the call succeeds. This type of processing also
applies to Disallowed Lists.



Disallowed List 7 has a new de fault entry. Entry 9 has a va lue of “ppp9 76” to support the 10­digit dialing available in Release 1.5. When you upgrade from a MERLIN MAGIX Release 1.0
system or from a MERLIN LEGEND system to a MERLIN MAGIX Release 1.5 system, you
must add this new entry to Disallowed List 7 during conversion.

Feature Enhancements

23

Rel ease Notes

WinSPM 4.0

WinSPM 4.0 software offers an automatic conversion program via the DOS-emulator version of
SPM and flow control for the programming serial por t .

Conversion Using WinS PM 4.0

WinSPM 4.0 contains a new upgrade feature that converts previous releases of the MERLIN
MAGIX and MERLIN LEGEND systems to later release s, including Release 1.5 of the MERLIN
MAGIX system. With WinSPM 4.0, you can take a backup file of an earlier release of a system and
have the file automatically mapped into a version that a later release can use.

Releases 1.4i and BRI of the MERLIN LEGEND Communications System cannot be
upgraded.

To use this automatic conversion, you must have a PC loaded with WinSPM 4.0 connected to the
System Administration port on the processor module; you cannot convert by using the 4424LD+ or
MLX-20L system programming console.

If you are upgrading from a MERLIN LEGEND system to a MERLIN MAGIX system and
the MERLIN LEGEND configuration contains modules that are not supported in the
MERLIN MAGIX system (such as analog multiline telephone modules), the conversion is
blocked. You must remove the unsupported modules, upgrad e the system software, and
program the MERLIN MAGIX system from scratch.

Follow these steps to conver t the backup file of a previous release to Release 1.5 of the MERLIN
MAGIX syst em:

1. Type A+u to start the conversion function from the SPM Main Menu.

2. Select the backup file to convert from (either on a floppy disk or on the PC’s hard drive).

3. Select the system to convert to (MERLIN MAGIX).

4. Select the release to convert to.

5. Select a filename to convert to, or create a new file to convert to (either on a floppy disk or on
the PC’s hard drive).

On the hard drive, the fil e is placed in the BACKUP directory under the SPM directory. On the
floppy disk, the file is pl aced in whatever directory is currently being used.

Once the conversion process starts, you cannot stop it until it finishes.

6. After the new processor module (CKE4 or CKE5) is installed as necessary, or the system
software has been upgraded, start the Restore procedure and select the file you converted to.

WinSPM 4.0
24

MERLIN MAGIX Release 1.5 Enhancements

7. After the system has been restored, you must manually do the following:



Add ppp976 to Disallowed List 7.



Check the Special Numbers Table in the Automatic Route Selection to make sure that 911
has been removed and that the other numbers are intact.



Set up E911 Service for E911 Partition or E911 Adjunct (see ‘‘Enhanced 911 Service’’ on
page 13).

As you follow the procedure, WinSPM prom pts you for the necessary entries, such as “Please
select file name to convert to, or select NEW FILE to create a new file on selected drive.”

Flow Control

WinSPM 4.0 provides flow control for the programming ser ial port. The flow control can be turned
on or off. The factory setting is off.

Automatic Configuration of the MERLIN Messaging System

To ease the amount of effort during a system installation, Release 1.5 of the MERLIN MAGIX
system can automatically configure a voice mail system when Release 2.0 of the MERLIN
Messaging System is housed in one of the system’s carriers. This capability takes the current data
on the MERLIN MAGIX system and passes i t to the MERLIN Messaging Syste m, th e re b y allowing
the System Administrator to configure the messaging system without having to manually enter a
lot of data. Although primarily intended for installation, the automatic configuration can be used at
any time.

You ca n star t the autom atic configuration by using the normal system programming tools: the
4424LD+ or MLX-20L system programming console, or the DOS Emulator part of WinSPM.

There are two forms of the automatic configuration: the Default Configuration and the Custom
Configuration.

Defau lt C onfiguration

The Default Configuration automatically s ets up the Voice Mail Calling Group and the coverage
group that receives the voic e mail. The MERLIN Mes saging Sy stem clears all current extension
mailbox infor m ation and sets up mailboxes for those extensions that the MERLIN MAGIX system
indicates should have them.

The MERLIN MAGIX system does the following:



Sets up Calling Group 32 as the Voice Mail Calling Group with extension 7929.
— Removes all current members and parameters of the group.

Automatic Configuration of the MERLIN Messaging System

25

Rel ease Notes

— Assigns all the por ts on the mes s aging sy stem to Calli ng Group 32. The ca llin g group is

assigned as an Integrated VMI and Linear Hunt group.

— Makes Calling Group 32 the receiver for Coverage Group 30. If Coverage Group 30 has

been programmed to go to another calling group, that programming is removed and
coverage is reassigned to extension 7929.



Sets up all the MERLIN Messaging System ports for rotary-enabled dialing. This allows the
out-of-band dialing required by the MERLIN Messaging System.



Removes any previous ly assigned lines from Calling Group 32.



Removes all members from Coverage 30.



Assigns all multiline extensions to Coverage Group 30 (including ETR extensions not
programmed for tip/ring operation). Extensions assigned to Coverage Group 30 receive
mailboxes from the messaging system.



Sends all the Calling Group 32 and Coverage Group 30 information to the messaging system.

Tip/ring, MFM, Queued Call Console (QCC), and tip/ring extensions on ETR modules
are not assigned to this coverage group. These extensions become transfer-only
extensions.



Sends extension labels to the messaging system, thereby allowing dialing by name. (No labels
are sent for the MERLIN Messaging System extensions.)



Sends system date and time.

The MERLIN Messaging System does the following:



Clears all extension mailbox in formation.



Creates mailboxes for all extensions in Coverage Group 30.



Sets up tip/ring extensions, MFM extensions, QCC extensions, and ETR extensions
programmed for tip/ring operation as transfer-only extensions.



Sets up the directory based on the label information received, thereby allowing for dialing by
name.



Synchronizes its time and date with that sent by the MERLIN MAGIX system.



Sets the number of digits in the dial plan to the maximum length of an extens ion sent by the
MERLIN MAGIX system.

Automatic Configuration of the MERLIN Messaging System
26

MERLIN MAGIX Release 1.5 Enhancements

Custom Configuration

The Custom Configuration of the automatic configuration function gives the System Administrator
more flexibility in setting up or updating the MERLIN Messaging System. (The Custom
Configuration is called “Update” on the system programming screens.) Although the Custom
Configuration performs many of the same tasks as the Default Configuration, it is different in
significant ways:



Coverage Group 30 is not set up automat ically. The current members of the group remain.



Extension mailbox information is not cleared.



The System Administrator can keep or delete extension mailboxes that do not match the
exten sions sent by the MERLIN MAGIX system.



If a sent extension has a mailbox, that mailbox remains intact.

During the Custom Configuration, the MERLIN MAGIX system does th e following:



Assigns the MERLIN Messaging System ports to Calling Group 32.



Sets up all the MERLIN Messaging System ports for rotary-enabled dialing. This allows the
out-of-band dialing required by the MERLIN Messaging System.



Sends all current extensions in Coverage Group 30 to the MERLIN Messaging System,
indicating that they should receive mailboxes.



Sends all other extensions, indicating that these should be transfer-only extensions. (MERLIN
Messaging System extensions are not sent as transfer-only exten sions; they receive no
mailbox of any kind.)



Optionally , sends all labels to the MERLIN Messaging System (except the MERLIN Messaging
System labels).



Sends the system time and date.



Sends to keep or delete extensions that do not match the system dial plan.

During Custom Configuration, the MERLIN Messaging System does the following:



Creates mailboxes for new extensions.



Leaves mailboxes intact for e xisting extensi ons.



Deletes mailboxes for extensions no longer on the system when the System Administrator has
chosen to delete extensions that do not match the system dial plan.



If chosen by the System Administrator, upda tes the director y ent ries from the labels sent by
the MERLIN MAGIX system.



Updates the time and date sent by the MERLIN MAGIX system.

Automatic Configuration of the MERLIN Messaging System

27

Rel ease Notes

Automatic Updating of Time and Date

The MERLIN MAGIX Release 1.5 system sends the time an d date to Release 2.0 and later of the
MERLIN Messaging System every day at 1:00 a.m. As necessary, the MERLIN Messaging System
changes its time and date to match the MERLIN MAGIX system. The MERLIN MAGIX system also
sends the time and date when the Automatic Daylight Savings Time feature ch anges the system
time and when the MERLIN Messaging System resets during an automa tic audit.

Considerations and Constraints

Automatic configuration of the messaging system requires Release 1.5 or later of the MERLIN
MAGIX system and Release 2.0 or later of the MERLIN Messaging System.

If more than one MERLIN Messaging System resides in the MERLIN MAGIX system, the
automatic configuration applies only to the first MERLIN Messaging System. The other messaging
system(s) must be manually programmed.

In a private network, automatic configuration applies only to the local MERLIN Messaging System.
The automatic configuration cannot be done:



in Surrogate mode.



if the MERLIN Messaging System is not in the MERLIN MAGIX system.



while the MERLIN MAGIX system is resetting.



if the MERLIN Messaging System has been busied out.

Custom Configuration does not work when:



Calling Group 32 is not an Integrated VMI group.



Coverage Group 30 does not have Calling Group 32 as its receiver.

While a Default or Custom Configuration is running, it cannot be interrupted.
Do not change the parameters for Calling Group 32. Y ou can add or subtract members manually or

by using the Custom Configuration.
You can manually add or delete mailboxes from Coverage Group 30, but you should run Custom

Configuration afterwards to resynchronize the system and the messaging system.
Use the Default Configuration after a fr igid start occurs.
After a board renumbering occurs, check to see how much the M E RLIN MAGIX system and the

MERLIN Messaging System have been affected. Either manually adjust the MERLIN Messaging
System or run the Custom Configuration.

Automatic Configuration of the MERLIN Messaging System
28

MERLIN MAGIX Release 1.5 Enhancements

If you add a new module to the system, you must add the new extension numbers into Coverage
Group 30 and update the extension labels before you ca n run a Custom Configuration.

Backup and Restore functions may cause the system and the messaging system to get out of
sync. You can fix this manually or run one of the automatic configurations, depending on the
amount of differences.

System Progra mming

Although the programming procedures for the Default and Custo m Configurations are similar,
there are differences.

Default Configuration

To activate the Default Configurati on, follow the procedure for the System Programming Console
or for the DOS Emulator. While the procedure is running, all softkeys are disabled.

System Programming Console

SystemConfig M.MsgDefault ConfigurationYes

DOS Emulator

System013

Custom Configuration

To activate the Custom Configuration, follow the proc edure for the System Programming Console
or for the DOS Emulator. Activating the Custom Configuration includes making a decision to keep
or delete non-matching extensions.

Before you activate the Custom Configuration, you must busy out the MERLIN Messaging System.
While the procedure is running, all softkeys are disabled.

System Programming Console

SystemConfig M.MsgUpdate with labels or Update without labelsKeep or
Delete

If Delete chosen, Yes

DOS Emulator

System01 or 33 or 4If Delete chosen, =9

Automatic Configuration of the MERLIN Messaging System

29

Rel ease Notes

Feature Interactions

Calling Restric tions You must manually change the restrictions for the outcalling port after you

use the automatic configuration.

Coverage During a De f a ult Configura ti o n, m u lt iline extens ions are removed from

their current coverage groups and assigned to Coverage Group 30.
During a Default Configuration, all Group Cover buttons for Coverage

Group 30 are removed.
During a Default Configuration, QCC coverage for Coverage Group 30 i s

removed.
A member of Coverage Group 30 can have primary and secondary

receivers.

Group Calling During the Default Configuration, Calling Group 32 is set up as an

Integrated VMI, Linear Hunt group on extension 7929.
During the Default Configuration, Calling Group 32 is set up as the

receiver for Coverage Group 30.
If you manually change Calling Group 32 to anything other than an

Integrated VMI group, you cannot use the Custom Configuration.
If you manually change the receiver for Coverage Group 30, you cannot

use the Custom Configuration.

Pe rsonal Lines All Personal Lines on MERLIN Messagin g System ports are removed by

a Default Configuration but are retained by a Custom Configuration.

Ring i ng Options You must manually change ringing options on the MERLIN Messaging

System ports.

System
Renumbering

To uch-Tone or
Rotary Signaling

Perform a System Renumber before you run the automatic configuration.

When you use the automatic configuration, all ports on the MERLIN
Messaging System have rotary-enabled dialing.

Release 1.5 Upgrade Card

In Release 1.5 of the MERLIN MAGIX syst em, an Upgr ade PCMCIA card is av ail abl e which allows
you to upgrade the entire system software or to upgrade only the firmware on the modules, thereby
leaving the system programming intact. See the MERLIN MAGIX Integrated System Release 1.5
Installation, SPM, Maintenance, and T roubleshooting Supplement for complete instructions on
using the Upgrade card.

Release 1.5 Upgrade Card
30

MERLIN MAGIX Release 1.5 Enhancements

Maint e nance En hance ments

Release 1.5 of the MERLIN MAGIX Integrated System contains the following maintenance
enhancements:



Station Responding Test



Touch-Tone Receiver Audit



Viewing of serial numbers for certain modules



Demand tests for the 100 DCD modu le



New error codes for the Touch-Tone Receiver Audit and the E911 service

See the MERL IN MAGIX Integrated System Release 1.5 Installation, SPM, Maintenance, and
Troubleshooting Supplement for further details on these maintenance enhancements.

Station R esponding Test

Beginning in Release 1.5 of the MERLIN MAGIX system, you can run a Station Responding Test
to check the connection between an extension and the system. When you select this test from the
maintenance screen, the system sends a request to the telephone at that extension (station),
asking for the telephone’s classmark. You can request the Station Responding Test locally or
remotely.

The Station Responding Test does not work for tip/ring devices because tip/ring devices
do not have classmarks.

Touch-Tone Receiver Test

The Touch-Tone Receiver Test runs as an audit on the system. It is not a demand test b u t runs
continuously in the background as a maintenance check. This test checks every touch-tone
receiver (TTR) in the syst em modules, including those in the MERLIN Messaging System.

If a TTR fails the test, a per m anent error is logged and the TTR becomes mainte nance busy. If
50% or more TTRs become maintenance busy at the same time, another permanent error is
logged, and the system alarm LED lights. The Touch-Ton e Receiver Test itself does not
maintenance busy out 50% or more TTRs.

When a maintenance-busy TTR is retested and passes the test, it is automatically placed back into
service.

You can manually place a TTR into a maintenance busy state, and you can also manually restore it
and place it back into service.

Maintenance Enhancement s

31

Rel ease Notes

100 DCD Module Demand Tests

Four new demand tests h ave been added to the system to test the 100 DCD module.

Repeater Loopback Test

This test loops the T1 network back to the system. It combines a CSU loopback test with a testing
of the channels assigned to the data ports.

Data-Channel Loopback Test

This test takes all the channels assigned to a particular data port and loops them towards the T1
network.

Data Terminal Loopback Test

This test loops the data received on one data port to the same data port. All 1’s are transmitted to
the channels assigned to the data port.

Data Port Local Loop Test

This test loops the data port back to the syste m. A test pattern is generated on all transmit data
channels for the selected port. All receive T1 channels are monitored by the module to determine
if the test pattern is being received back accurately.

Viewing Module Serial Numbers

You ca n view the serial numbers of the following modules in the Maintenance screens:



Processor module



024-TDL



100 DCD



100R INA



412 LS-ID-TDL



MERLIN Messaging System

Maintenance Enhancement s
32

MERLIN MAGIX Release 1.5 Enhancements

New Erro r C odes

New error codes have been created for Release 1.5 of the MERLIN MAGIX system to support the
operation of the Touch-Tone Receiver Audit and the E911 Service. See the MERLIN MAGIX
Integrated System Release 1.5 Installation, SPM, Maintenance, and Trou bleshooting Supplem ent
for further details on these error codes.

Touch-Tone Receiver Audit Error Codes

Two error codes have been added for the Touch-Tone Receiver Audit.

1C08 BAD TTR

1C08 BAD TTR appears in the Permanent Error Log when the touch-tone receiver fails the internal
Touch-Tone Receiver Test.

1C09 TTR BUSY-OUT EXCEEDS 50%

TTR BUSY-OUT EXCEEDS 50% appears in the Permanent Error Log when 50% or more TTRs have
been busied out.

E911 Service Erro r Codes

Three error codes have been added for E911 service.

0802 E911 OVERFLOW

E911 OVERFLOW appears in the Permanent Error Log when one of the following has occurred:



All lines assigned to E911 Partition or E911 Adjunct are busy or bad.



No lines are assigned to E911 Partition or E911 Adjunct.



No physical line is connected to the system, the network, or the E911 Adjunct.

4001 E911 ADJUNCT OOS

E911 ADJUNCT OOS appears in the Permanent Error Log when the E911 Adjunct has detected an
error condition (such as the disconnection of the trunk cable). This error condition has caused an
E911 Adjunct alarm, and the trunks con nected to the E911 Adjunct are in the Trunk Maintenan ce
Busy state.

8411 E911 NO OUTGOING SEIZURE

E911 NO OUTGOING SEIZURE appears in the Permanent Error Log when the system has tri ed to
seize a trunk assigned either to E911 Partition or E911 Adjunct for a 911 call and cannot seize the
trunk. The trunks assigned to the E911 Partition or to the E911 Adjunct go into a T runk
Maintenance Busy state.

Maintenance Enhancement s

33

Rel ease Notes

Miscellaneous

As the result of ongoing system testing and the solving of customer problems, new knowledge
about the MERLIN MAGIX system occurs. The i nformation provided in the documentation of the
system is also subject to ch ange as testing of the system continues.

New Info rmatio n

The following infor mation does not currently exist in customer documentation.

Pools and DLCs

When a pool is created and new lines are added to the pool, the new lines are automatically added
to any Direct-Line Console (DLC). If a feature has been programmed onto a line button needed for
an added line, the feature is automatically removed from that button when the new lines are added.

SMDR and Timeout Period for Dialing

If a user does not dial the outgoing number within the programmed timeout period for dial ing, not
all the dialed digits appear on the SMDR report.

Talk Time

Talk time on the SMDR report appears as minutes and seconds (mm:ss), not as hours and
minutes (hh:mm). Consequently, the maximum reco rded time for a call is 59 minutes and 59
seconds.

MLX-20L Telephone and Personal Directory

Before you replace an MLX-20L telephone with another telephone, or before you move the MLX­20L telephone to another extension port on the system, you must delete the Personal Directory
information on that extension port. Use the following system programming path to delete the
Personal Directory information:

SysProgramExitMoreLabeling DirectoryPersonalType extension no.Type
0 and press DeleteEnterBack

4424D+ and 4424LD + Telephones and Drop and Inspect Buttons

When a 4424D+ or 4424LD+ telephone is programmed as a Direct-Line Console (DLC), a
programmable Drop button and a programmable Inspect button are assigned as indicated in
Figure 3.

Miscellaneous
34

MERLIN MAGIX Release 1.5 Enhancements

252321

Drop Inspect

5

4

3

2

1

10

9

8

7

6

15

14

13

12

11

27

20

19

18

17

16

Figure 3. 4424D+/4424LD+ DLC Button Assignment

You can reprogram Drop and Inspect buttons onto other buttons on t he telephone. If you add more
than 22 lines to the DLC, the line assignments overwrite the Drop and Inspect button assignments.
You ca n also overwrite the Drop and Inspect buttons by programming fea tures on these line
buttons.

Errata

The following items are informat ion changes to the existing documentation.

Account Code Entry/Forced Account Code Entry

Change the following for the Account Code Entry/Forced Account Code Entry feature in the
MERLIN MAGIX Release 1.0 Feature Reference:



Replace the last two sentences of the first paragraph in th e Descr iption section on page 28
with the following: “For outgoing calls, you can enter an account code before or during a call or
not at all. For incoming calls, you can enter an account code after you answer the call or not at
all. For both incoming and outgoing calls, you can change, correct, or cancel an account code
while the call is in progress.”



On page 30 under “Queued Call Consoles,” in the Telephone Differences section, change the
last sentence of the first paragraph to “Then select a Call button on which to make the call.”
Remove the second paragraph.

Conference and QCCs

On page 154 of the Feature Reference, change the last sentence of the first paragraph of the
Queued Call Console Feature Interaction for the Conference feature to read: “Since all participants
are on one Call button, the operator can drop only the last party added to the conference by first
pressing the Drop button and then the Call button u se d to originate the conference.”

Miscellaneous

35

Rel ease Notes

Copying Extension Features

You cannot copy Shared System Access or Primary Coverage buttons from one telephone to
another. To correct this in System Pro gramming, please remove the entries for Coverage–Primary
and Shared System Access buttons in Table 4-2, beginning on page 4-13.

Direct Station Selector and Telephone Programming

On page 227 of the Feature Reference, under the Considerations and Constraints section of the
Direct Station Selector feature, this paragraph appears: “If a local extension is busy because
features are being assigned through system or centralized telephone programming, the red LED
next to the associated DSS button is on to indi cate the busy condition.”

Add the following paragraphs underneath the one quoted above:
“When you enter centralized telephone programming or extension program m ing to program the

telephone you are on, the LEDs on the DSS(s) attached to the telephone turn off, except for the
last two rows of buttons on the DSS (s). This also occurs when you program another telephone
through centralized telephone programming: the LEDs on the DSS(s) attached to your telephone
turn off, except for the last two rows of buttons.”

“When a telephone is being programmed by someone at the system programming console, all the
LEDs (including the last two rows) turn off on the DSS(s) attached to the t elepho ne being
programmed.”

Headset Options and the Direct Station Selector

When you have Headset Status activat ed and have a Headset Hang Up button on the telephone
you are using (manually programmed on a DLC, factory-set assignment on a QCC), if you press a
button on the DSS for an extension, instead of dialing the extension, you send a manual signal. If
you want to dial an extens ion by using the DSS button, you must manually select the System
Access or call button, receive a dial tone, and press the corresponding DSS button for that
extension.

Place the paragraph above a s a Headset Opt ions Feature Interaction for the following features in
the Feature Reference:



Auto-Dial (page 60)



Direct-Line Console (page 213)



Direct Station Selector (page 229)



Queued Call Console (page 550)



Signal/Notify (page 614)

Also, place the paragraph in the Feature Interactions section of the Headset Options feature
(starting on page 362) for each of the features listed above.

Miscellaneous
36

MERLIN MAGIX Release 1.5 Enhancements

Headset Options and Headset Hang Up

The following paragraph appe ars before the Note on page 358 of the Feature Reference:
“To give control of headset/handset operation to an MLX telephone user who has a Headset Hang

Up button, a Headset Status button can also be programmed, as described in the next section. On
a telephone or console with a Headset Hang Up button but without a Head se t Status button,
headset operation is always on.”

Please correct the first sentence of this paragraph to read: “To give control of headset/handset
operation to a multiline 4400-Series or MLX telephone user who has a Headset Hang Up button, a
Headset Status button can also be programmed, as described in the next section.”

Hold and 4400 Telephone

Add the following sentence under “4400 and Single-Line Telephones” in the Telephone Differences
section of the Hold feature, found on page 368 of the Feature Reference: “On a 4400 telephone, if
you retrieve a call from hold and want to place it on hold again, you must press the Flash button
twice.”

Inspect De scrip t ion

Add the following to th e Description section of the Inspect feature on page 380 of the Feature
Reference:

“On a system programming console (4424LD+ or MLX-20L telephon e only), you can use Inspect
to view the entries you save or to check a value already programmed for a feature. This helps
when you are modifying features. Also use Inspec t when you program sequential extensions or
lines to verify the last number programmed. See Chapter 1 of System Programming for more
details about using the Inspect feature on the system programming console.”

Inspect and QCCs

On page 381 of the Feat ur e R efere nc e, add the follo wing note after the first paragraph for “Queued
Call Consoles” in the Telephone Differences section for the Inspe ct feature.

You cannot assign a Shared Personal Line or a Shared System Access button to a QCC.

Primary Rate Interface an d Remote Call Forw a rd

Remove the first sentence, “A PRI line that has been programmed for routing by dial plan cannot
have Remote Call Forwarding allowed” from the Feature Interaction for Forward/Follow Me on
page 515 of the Feature Referen ce.

Miscellaneous

37

Rel ease Notes

Service Observing and 4400-Series Telephones

Add the following note under the paragraph that follows Table 39 on page 601 of the Feature
Reference.

When a call comes into an observed extension, the LED next to the Mute button on the
Service Observer’s MLX telephones turns on. If the Service Observer is using a 4400­Series telephone, the LED next to the Speaker button flashes when a call comes into an
observed extension, since there is no separate Mute button.

Add the following sentence under “4400-Series Telephone” in the Telephone Differences section
on page 605: “When a call comes into an observed extension, the LED next to the Speaker button
on the Service Obser ver’s 4400-Series telephone flashes.”

Add the following sentence under “Other Multiline Telepho nes ” in the Telephone Differences
section on page 605: “When a call comes into an observed extension, the LED next to the Mute
button on the Service Observer’s M LX tel ephone turns on.”

Miscellaneous
38