AT&T MERLIN LEGEND Release 4.0, MERLIN LEGEND 3.1 Feature Reference

555-640-110 Issue 1 March, 1996

4ABLEOF #ONTENTS

MERLIN LEGEND ®

Communications System

Releases 3.1 and 4.0

Feature Reference

Graphics © AT&T 1988

Features

shows where information can be found about features and

Index of lists features according to tasks typically performed with

This book is designed to provide both summary and detailed information about every feature in the MERLIN LEGEND Communications System. For each feature, the following types of information are provided, as applicable:

■

At a Glance. Summary information about the feature, including, for example, users affected, telephones supported, programming code(s), and factory settings.

■

Description. A detailed description of the functions and typical uses of the feature.

■

Considerations and Constraints. An explanation of exceptions and unusual conditions pertaining to the feature.

■

Mode Differences. An explanation of variations in the use of the feature in the different modes supported by the communications system.

■

Telephone Differences. An explanation of variations in the use of the feature with different telephones.

■

Feature Interactions. A list of issues and considerations to be aware of when using a feature in conjunction with another feature.

For easy reference, features are covered in alphabetical order. The “Index of Feature Names” other system components that may have been renamed or reorganized in this release of the communications system and related products. The “ Features by Activity” the system. Use these, or the index at the back of the book, when you’re not sure which entry you should consult.

Feature Reference

Index of Feature Names

Feature Name See

Alarm Alarm Alarm Clock Alarm Clock Allowed Lists Allowed/Disallowed Lists, Night Service Area Code Tables Automatic Route Selection Attendant Barge-In Barge-In Attendant DSS Direct Station Selector-MLX Attendant Message Waiting Messaging Attendant console—display Display Attendant console—Switched Loop Queued Call Console AUDIX Voice Power Authorization Codes Authorization Codes Auto Answer—All Auto Answer All Auto Answer—Intercom Auto Answer Intercom Auto Dial Auto Dial Auto intercom Auto Answer Intercom Auto Login/Logout (calling group) Group Calling Automated Attendant Service Integrated Administration Automatic Answer (data management) Auto Answer All Automatic Callback Callback, Remote Access Automatic Completion Transfer Automatic Extended Call Completion Queued Call Console Automatic Hold or Release Queued Call Console, Hold Automatic Line Selection Automatic Line Selection and Ringing/Idle

Automatic Maintenance Busy Automatic Maintenance Busy Automatic Route Selection (ARS) Automatic Route Selection Autoqueuing Remote Access



Integrated Administration

Line Preference

Barge-In Barge-In Basic Rate Interface Basic Rate Interface

‡ See

2 Index of Feature Names

Data and Video Reference

for further information.

‡

Feature Reference

Feature Name See

Call by Call Services Table Primary Rate Interface (PRI) and T1

‡

Call completion Transfer (One-Touch) Queued Call Console (Extended) Call Answer Service Integrated Administration Call Coverage Coverage Call Forward(ing)/Following Forward and Follow Me Call Park Park Call Pickup Pickup Call Pickup—directed Pickup Call Pickup—group Pickup Call Records Station Messaging Detail Recording (SMDR) Call Restrictions Calling Restrictions Call Waiting Call Waiting Callback Callback Callback Queuing Callback Calling Group Group Calling, Integrated Administration Calls-In-Queue Alarm Group Calling, Queued Call Console (QCC) Camp-On Camp-On Cancel Delivered Message Messaging Centralized Telephone Programming Programming

†

Centrex Centrex Operation Class of Restriction Remote Access Common Administration Integrated Administration Conference Conference Consultation Transfer Transfer Coverage Delay Interval Coverage Coverage Group Coverage, Integrated Administration Coverage Inhibit Coverage Coverage On/Off Coverage Coverage Coverage

† See ‡ See

System Programming Data and Video Reference

for further information.

Index of Feature Names 3

Feature Reference

Feature Name See

Default Local and Toll tables Automatic Route Selection Delay Announcement Group Calling Delay Ring Ringing Options Delete Message Messaging Deliver Message Messaging Dial by name (display feature) Directories Dial Plan System Renumbering Dial Plan Routing Table Primary Rate Interface (PRI) and T1 Dial Tone Inside Dial Tone Dialed number Display Digital Data Ports Digital Data Calls Digital Data Calls

‡

Digits in Extension System Renumbering Direct Dept. Calling (Hunting, Hunt Groups) Group Calling Direct Facility Termination (DFT) Personal Lines Direct Group Calling (DGC) Group Calling Direct Inward System Access (DISA) Remote Access Direct-line console Direct-Line Console Direct Pool Termination (DPT) Pools Direct station selector Direct Station Selector:MLX Directory built into PBX Directories Directory of System Speed Dial numbers Speed Dial Directory of extension numbers Directories Behind Switch Operation Recall/Timed Flash, Centrex Operation Barrier code Remote Access Bridging of station lines on multiline set Personal Lines, System Access/Intercom

Buttons Disallowed Lists Allowed/Disallowed Lists Display Display Display of name associated with station Labeling Display prompting Display Distinctive Ringing Ringing Options Do Not Disturb Do Not Disturb Drop Conference

‡

‡ See

Data and Video Reference

4 Index of Feature Names

for further information.

Feature Reference

Feature Name See

Executive Barge-in Barge-In Extended call completion Queued Call Console Extended Station Status Extension Status Extension Auto Dial Auto Dial Extension Directory Directories, Integrated Administration Extension Pickup Pickup Extension programming Programming Extension Status Extension Status, Group Calling

†

Facility alpha/number for incoming calls Labeling Facility Restriction Level (FRL) Automatic Route Selection Fax Attendant Integrated Administration Fax Extension Fax Extension Fax message waiting Messaging Feature feedback Display Flexible Numbering System Renumbering Follow me Forward and Follow Me Forced Account Code Entry Account Code Entry/Forced Account Code

Entry

Forward Forward and Follow Me

General Pickup Pickup Group Assignment Night Service Group Call Pickup Pickup Group Calling Group Calling, Extension Status Group Coverage Coverage Group Paging (Speakerphone) Paging Group Pickup Pickup

† See

System Programming

for further information.

Index of Feature Names 5

Feature Reference

Feature Name See

Hands-Free Answer on Intercom (HFAI) Auto Answer Intercom Hands-Free Unit Auto Answer Intercom Handset Mute Headset Options Headset Auto Answer Headset Options Headset Disconnect Headset Options Headset/Handset Mute Headset Options Headset Hang Up Headset Options Headset Operation Headset Options Headset Options Headset Options Headset Status Headset Options, Queued Call Console Hold Hold Hold Reminder station Display Hold Return Queued Call Console Hotel mode Extension Status Hunt Groups Group Calling Hunt type Group Calling

ICOM buttons System Access/Intercom Buttons Identification of stations being covered

on covering party’s display Display

Idle Line Preference Automatic Line Selection and Ringing/Idle

Line Preference Immediate ring Ringing Options Incoming Call Line Identification (ICLID) Caller ID Individual Coverage Coverage Individual Paging Paging Individual Pickup Pickup Information Service Integrated Administration Integrated Administration Integrated Administration Inside Auto Dial Auto Dial Inside Dial Tone Inside Dial Tone Inspect Inspect Inspect screen Display Intercom (ICOM) Buttons System Access/Intercom Buttons Intercom dialing System Access/Intercom Buttons ISDN/BRI Interface Basic Rate Interface (BRI) ISDN/PRI Interface Primary Rate Interface (PRI) and T1

‡ See

Data and Video Reference

for further information.

‡

6 Index of Feature Names

Feature Reference

MLX

Feature Name See

Labeling Labeling Last Number Dial Last Number Dial Last Number Redial Last Number Dial Leave Message Messaging Leave Word Calling Messaging Line Pickup Pickup Line Request Line Request Line/trunk pool button access Pools Line/trunk queuing Callback Loudspeaker Paging Paging

Maintenance Alarm Alarm Maintenance Busy Automatic Maintenance Busy Manual signaling Signal/Notify Menu-based feature activation Display Menu-based station programming Programming MERLIN Attendant™ AT&T Attendant MERLIN II System Display Console Direct-Line Console, Direct Station

Selector— Message (fax) Messaging Message Center operation Queued Call Console Message Drop Service Integrated Administration Message indicator Messaging Message Status (operator) Messaging Message Waiting Receiver Group Calling Messaging Messaging Microphone Disable Microphone Disable Missed Reminder Reminder Service Modem pooling Multi-Function Module Multi-Function Module Music On Hold Music On Hold Mute Microphone Disable Mute, Headset/Handset Headset Options



‡ See

Data and Video Reference

for further information.

Index of Feature Names 7

Feature Reference

Feature Name See

N11 table Automatic Route Selection Name/number of internal caller Display Next Message Messaging Night Service Night Service No Ring option Ringing Options Notify Signal/Notify Numbering Plan System Renumbering

On- or off-hook queuing Callback One-Touch Hold Transfer One-Touch Transfer Transfer Operator Automatic Hold Hold Operator Hold Timer Hold Originate Only System Access/Intercom Buttons Outside Auto Dial Auto Dial Outward Restriction Calling Restrictions, Night Service

Page All Paging Paging Paging Park Park Patterns Automatic Route Selection Personal Directory Directories Personal Speed Dial Speed Dial Personalized Ring Ringing Options Pickup, Call Waiting Call Waiting Pool Dial-Out Code Restriction Calling Restrictions Pool routing Automatic Route Selection Pools Pools Position Busy Backup Queued Call Console Posted Messages Messaging PRI Primary Rate Interface (PRI) and T1 Primary Coverage Coverage

‡ See

§ See

Data and Video Reference MERLIN LEGEND Communications System Modem Pooling

for further information.

applications note.

‡

8 Index of Feature Names

Feature Reference

Feature Name See

Primary Rate Interface (PRI) Primary Rate Interface (PRI) and T1 Prime line Centrex Operation Principal user Personal Lines, System Access/Intercom

Buttons Printer Station Message Detail Recording (SMDR) Priority call ringing Ringing Options Privacy Privacy Programming Programming, Integrated Administration

‡

Queue Priority Queued Call Console Queued Call Console Queued Call Console

Recall Recall/Timed Flash Reminder Service Reminder Service Remote Access Remote Access Remote Administration Remote Call Forwarding Forward and Follow Me Remote programming Restrictions Calling Restrictions Retrieve Message Messaging Return Call Messaging Return Ring Interval Queued Call Console Ring Buttons System Access/Intercom Buttons Ring Timing options Ringing Options Ringback (Transfer Audible) Transfer Ringing/Idle Line Preference Automatic Line Selection and Ringing/Idle

Ringing options Ringing Options Rotary signaling Touch-Tone or Rotary Signaling Routes per pattern Automatic Route Selection Routing by Dial Plan Primary Rate Interface (PRI) and T1

†

Line Preference

SA buttons System Access/Intercom Buttons Saved Number Dial Saved Number Dial Scroll Messaging

† See ‡ See

System Programming Data and Video Reference

for further information.

Index of Feature Names 9

Feature Reference

Feature Name See

Second Dial Tone Timer Second Dial Tone Timer Secondary Coverage Coverage Selective Callback Callback Send All Calls Do Not Disturb Send/Remove Message Messaging Send Ring Ringing Options Set Up Space System Renumbering Shared System Access System Access/Intercom Buttons Signaling Signal/Notify Six-digit screening Automatic Route Selection SMDR Station Message Detail Recording (SMDR) Speakerphone Paging Paging Special Numbers Pattern Automatic Route Selection Special Services Selection Table Primary Rate Interface Speed Dial Auto Dial, Directories, Speed Dial SPM Programming Station Conference—External Parties Conference Station Conference—Total Parties Conference Station DSS auto dial Direct Station Selector Station lines System Access/Intercom Buttons Station Message Detail Recording Station Message Detail Recording (SMDR) Station programming Programming Station-to-Station Messaging Messaging, Signal/Notify Switched 56 Primary Rate Interface (PRI) and T1 Switchhook (Flash) Recall/Timed Flash Supplemental Alert Adapter Multi-Function Module Switched Loop Console Queued Call Console System Access buttons System Access/Intercom Buttons System Directory Directories System Numbering System Renumbering System Programming Programming System Programming and Maintenance Programming System Speed Dial Speed Dial

†

‡

† †

T1 Interface (DS1) Primary Rate Interface (PRI) and T1 Three-Digit Numbering System Renumbering Time-day-date (display) Display Timed flash Recall/Timed Flash

† See ‡ See

10 Index of Feature Names

System Programming Data and Video Reference

for further information.

‡

Feature Reference

Feature Name See

Time of day routing Timer Tip/Ring devices Toll Restriction Calling Restrictions Toll Type Toll Type Touch-tone receivers (TTRs) Touch-Tone or Rotary Signaling Touch-tone signaling Touch-Tone or Rotary Signaling Transfer Transfer Transfer Audible Transfer Transfer Return Identification Display Transfer Return interval Transfer Trunk Pools Pools Trunk-to-Trunk transfer Transfer TTRs Touch-Tone or Rotary Signaling Two-Digit numbering System Renumbering

Automatic Route Selection

Timer

UDC/DDC Group Calling Unrestricted Restriction Calling Restrictions

Video Conferencing VMI (voice messaging interface) Ports Group Calling Voice announce Paging Voice announce disable Voice Announce to Busy Voice announce inside calls Paging, System Access/Intercom buttons Voice announce on busy stations Voice Announce to Busy Voice Announce Transfer Transfer Voice buttons System Access/Intercom Buttons Voice mail message waiting Messaging Voice mail systems Integrated Administration Voice messaging systems Integrated Administration

Index of Feature Names

and

Feature Reference

Index to Features by Activity

The index in this section lists system features according to the activities that people typically perform. (You can also use the index at the back of the book to find the features that support particular activities, but this list supplies more detail.) Operator features are not covered exhaustively here, because they are described in detail in the entries: “Direct-Line Console,” “Direct Station Selector:MLX,” to the following categories:

■

Basic Calling and Answering

Answering calls Conferencing and joining calls Dialing Paging Putting a call on hold Using the system from an outside phone

■

Covering Calls or Having Calls Covered

“Queued Call Console.” This index lists features according

When you are covering calls When someone is covering your calls

■

Timekeeping

■

Calling Privileges and Restrictions

To prevent people from making calls To allow calls Other calling privileges

■

Messaging

■

System Manager Features

■

Special Operator and Calling Supervisor Features

Look for the activity in the first column. In the second column, find out who can perform the activity described. The third column cites the name of the feature that you should look up in order to get more information.

Index to Features by Activity

Feature Reference

Basic Calling and Answering For Feature Name

Answering calls

And seeing who is calling you from another extension Display phones Display And seeing who is calling you from outside MLX display

phones

And identifying the type of call according to the ring All Ringing Options At another extension All Pickup At a line not on your phone All Pickup At a line you share with others All System Access/Intercom

For another person or group of people. See

“Covering calls or having calls covered”

If you are a calling supervisor for people answering

calls

If you are an operator DLC and QCC

If you are part of a group All Group Calling

Waiting for you, after you hear call-waiting tone All Call Waiting That come to your extension while you’re at another

extension

And then disconnect it, without using the handset or

Speaker button

Using a Hands-Free Unit, without lifting the handset Analog multiline

Using a headset MLX Headset Auto Answer Using a modem, fax machine, or headset Analog multiline Auto Answer All

All Coverage

DLC and QCC

operators only

All Forward and Follow Me

All Recall/Timed Flash

w/out speaker

Display Caller ID Primary Rate Interface (PRI)

Buttons Personal Lines Centrex Operation

Personal Lines System Access/Intercom

Buttons Forward and Follow Me Queued Call Console Direct-Line Console Group Calling Direct-Line Console Queued Call Console Direct Station Selector: MLX Group Calling Extension Status Direct-Line Console Queued Call Console Direct Station Selector: MLX

Extension Status

Auto Answer Intercom

14 Index to Features by Activity

Feature Reference

Conferencing and joining calls

Conferencing inside and outside parties where the

inside parties do not share a line

Joining calls of inside parties who share a line All System Access/Intercom

Preventing others from joining your calls All except QCC Privacy Joining a caller and the extension he or she wants to

reach

All Conference

Buttons Personal Lines Centrex Operation

All except

operators

Transfer

Dialing

An inside call All System Access/Intercom

Buttons Centrex Operation

An outside call All System Access/Intercom

Buttons Pools Personal Lines Centrex Operation

An inside or outside number with one touch All except

single-line and QCC

An inside or outside number with one touch Operators with

MLX phones or System Display Consoles only

A call from anther extension, using your own calling

privileges An inside call to anyone in a group of people All Group Calling An Account Code, for billing to a project or client,

during or before a call By entering a 3-digit code for a party that people in

your company call often By entering a 2-digit code for a party you call often

(phones with 10 or fewer buttons) By selecting a name from the display All Directories A person who has left a message on your display,

with one touch Outside of normal office hours All Night Service A number you dialed before All except QCC Last Number Dial

A busy extension to reach it when it’s available All except QCC Callback

All Authorization Codes

All Account Code Entry/Forced

All Speed Dial

Display phones

only

Auto Dial

Direct Station Selector: MLX

Account Code Entry

Messaging

Saved Number Dial

Camp-On

Index to Features by Activity 15

Feature Reference

A busy line to have your call placed when the line

is available

When you want to interrupt a call at a busy extension

or one with Do Not Disturb on

Using a special long-distance service such as

Megacom WATS

A voice mail box All Direct Voice Mail Change the Extension Directory to accommodate

new or changed extensions.

Change the System Directory to accommodate

business needs.

All except QCC

(and single-line and cordless or wireless, for Line Request)

Operators only Barge-In

System

managers (to set up)

System

managers only

System

managers only

Callback Line Request

Primary Rate Interface (PRI) Pools Automatic Route Selection

Labeling

Paging

One person at your company who has a

speakerphone and is not a QCC operator or at a single-line phone

Several people at your company who have

speakerphones and are not QCC operators or at single-line phones

All the people at your company who have

speakerphones and are not QCC operators or at single-line phones

Over your company’s loudspeaker system All Paging

Prevent voice-announced calls from coming in over

your speakerphone, or allow them

All System Access/Intercom

Buttons

All Paging

Pickup

All Paging

Pickup

Analog multiline

and MLX

Voice Announce to Busy

Putting a call on hold

At your own extension, so that you can pick it up All except

single-line At your own extension, so that you can pick it up Single-line Recall/Timed Flash At your own extension, so that you or someone who

shares a line can pick it up

At your own extension, so that you or someone who

shares a line can pick it up

At your own extension, to put an outside call on hold

automatically in order to transfer to another extension with a shared line or button

All Hold

All Transfer

Hold

System Access/Intercom

Buttons Personal Lines Centrex Operation

System Access/Intercom

Buttons Personal Lines Centrex Operation

16 Index to Features by Activity

Feature Reference

At your own extension, so that anyone can pick it up

after you page them

At one of several reserved extensions, so that anyone

can pick it up after you page them

Automatically DLC operators

All except QCC Park

Operators only Park

Hold

only

Direct-Line Console

Using the system from an outside phone

To gain access to the system as if you were on an

inside extension

To receive calls that come to your system

extension

N/A Remote Access

N/A Forward and Follow Me

Covering Calls or Having Your Calls Covered

When you are covering calls

As an operator DLC and QCC

operators only

As a calling supervisor for people covering calls DLC and QCC

operators only

As a member of a group All Group Calling

And you want to adjust the ringing at the button

where calls come in

All except

single-line

Direct-Line Console Queued Call Console Direct Station Selector Direct-Line Console Queued Call Console Direct Station Selector Group Calling Extension Status

Coverage Coverage Ringing Options

When your calls are being covered

By someone who shares a line All System Access/Intercom

Buttons Occasionally All Forward and Follow Me By voice mail All Coverage Regularly All Coverage And you want to adjust or remove the ringing at the

button(s) where covered calls arrive

All except

single-line

Coverage Ringing Options

Timekeeping

To set others’ phones to ring at a certain time as a

reminder

To set your own phone to ring at a certain time as a

reminder

To set the alarm clock on your telephone Display

DLC operators

only

All Reminder Service

telephones only

Reminder Service

Alarm Clock and Timer

Index to Features by Activity 17

Feature Reference

To set the time at your telephone Display

telephones only

To set the timer for calls or other activities Display

telephones only

To set the systemwide time System

manager only

Calling Privileges and Restrictions

To prevent people from making calls

To your extension All except

operator

To your extension when your phone is too busy to

take any more calls or you must be away from your phone

To outside numbers System

To toll numbers System

To certain numbers or area codes System

Outside of normal business hours System

On certain outside lines in a Hybrid/PBX system System

To allow calls

To certain numbers or area codes System

Outside of normal business hours System

QCC only Queued Call Console

manager only

Alarm Clock and Timer

See

System Programming.

Privacy Do Not Disturb

Calling Restrictions Toll Type Calling Restrictions Automatic Route Selection Pools Toll Type Allowed/

Disallowed Lists

Night Service

Automatic Route Selection Pools Toll Type

Allowed/

Disallowed Lists

Speed Dial (System

Speed Dial)

Night Service

18 Index to Features by Activity

Feature Reference

Other calling privileges

To use your own calling privileges at others’

extensions

To enter your password for off-hours calls All Night Service

All Authorization Codes

Customizing Your Phone

Give your phone its own distinctive ring. Change the way your phone rings when you're

already on a call.

Delay or remove the ring from an outside, SA,

or ICOM line button.

Change the volume levels for ringing,

conversations on the handset, and conversations on the speakerphone.

Change the language used (English, French, or

Spanish) at your extension; this also changes the clock, which is 12-hour for English and 24-hour for French or Spanish.

All All

All except

single-line

MLX only Volume

MLX display

phones only

Ringing Options Ringing Options

Ringing Options

Language

Messaging

Leaving Messages

Turn an extension’s Message light on or off to

indicate that you have a message for the party.

Call and let a co-worker with a display phone know

that you have called.

Let a co-worker with a display phone know that you

wish to speak with him or her, without calling.

Let a co-worker with a multiline phone know that you

wish to speak with him or her, without calling.

Post a specific message (such as, OUT TO LUNCH)

for co-workers who have display phones.

Cancel a message left for a co-worker who has a

display phone.

Operators only Messaging (Send/Remove

Message)

All Messaging (Leave Message)

All except QCC Messaging (Leave Message)

Signaling/Notify

All except QCC Signaling/Notify

All except

single-line

All Messaging (Leave Message)

Messaging (Posted Messages)

Receiving Messages

Read messages. Display phones

only Turn off Message light. All Messaging Delete messages. Display phones

only Return a call from a co-worker who has left

a message.

Display phones

only

Messaging

Controlling Messaging

Change the posted messages that users can

choose from.

System

manager only

Labeling

Index to Features by Activity 19

Feature Reference

Change the extension information that appears on

display telephones that have messages.

Set up voice messaging system to take calls. System

Set up extensions to receive messages from a fax

machine that has a delivery for them.

Set up calling groups to receive messages from

co-workers.

System Manager Features (for System Manager or Programmer Only)

Customizing the system

Set up account codes so that calls can be billed or

tracked to a specific client or project.

Set up which line is selected when a user lifts the

handset or presses the Speaker button.

Change extension numbers for extensions, adjuncts,

trunks, telephones, ranges of extensions on a DSS, Automatic Route Selection, calling groups, Idle Line Access, Listed Directory Number, paging groups, park zones, Pools, or Remote Access.

Change the overall system numbering plan; for

example, change to 2-, 3-, or a variable number of digits for extension numbers.

Modify the line buttons (SA or ICOM) available on a

user’s telephone: change, add, or delete.

Adjust the ringing at an extension, including one

with a single-line phone or MFM.

Set up special phones to be used for incoming and

outgoing calls during a commercial power failure.

Adjust the system dial tone to accommodate a voice

messaging system or modem.

Control what a caller hears while waiting for the

system (during transfer, while on hold, or during other operations where the caller must wait).

Set up an adapter connected to an MLX extension to

support a fax machine, modem, or other device.

Change the language (English, French, or Spanish)

used in System Programming and Maintenance (SPM) software.

Change the language (English, French, or Spanish)

used in Station Message Detail Recording (SMDR) and programming reports.

Set up Transfer for one-touch transfer or

automatic hold.

System

manager only

System

manager only

System

manager only

N/A Account Code Entry/Forced

All telephones Automatic Line Selection and

All System Renumbering

All except

single-line

For

single-line/MFM

N/A Power Failure Transfer

N/A Inside Dial Tone

N/A Music On Hold

N/A

System

manager or programmer

N/A Labeling

All Transfer

Labeling

Group Calling

Messaging

Account Code Entry

Ringing/Idle Line Preference

System Access/Intercom

Buttons Ringing Options Coverage

Multi-Function Module

Labeling

20 Index to Features by Activity

Feature Reference

Directories

Change the Extension Directory to accommodate

new or changed extensions.

Change a user’s Personal Directory listings. MLX display

Change the names listed with System Directory

entries to accommodate business needs.

N/A Labeling

Labeling

phones only

N/A Labeling

Getting reports

Get a report on incoming and outgoing calls,

including account codes, if programmed.

Get a report on the way the system is programmed. N/A Station Message Detail

N/A Station Message Detail

Recording (SMDR)

Lines and trunks

Take an outside line out of service when there is a

problem with it.

In Hybrid/PBX mode, assign lines that can be

answered without operator involvement.

In Behind Switch mode, allow Conference, Transfer,

and Drop buttons to access host features.

N/A Automatic Maintenance Busy

All telephones Personal Lines

N/A Recall/Timed Flash

Messages

Change the language used (English, French, or

Spanish) systemwide or at an extension; this also changes the clock, which is 12-hour for English and 24-hour for French or Spanish.

Change the posted messages that users can

choose from.

Change the extension information that appears on

display telephones with inside calls and messages.

MLX display

phones only

N/A Labeling

Language

Operators

Allow a QCC operator to join callers and extensions

more rapidly.

Find out about the Alarm button on operator

consoles or set up a special light or bell to

signal a system problem. Set up a group of fax machines to take calls. N/A Group Calling Set up voice messaging system to take calls. N/A Group Calling Prevent DLC operators from accidentally

disconnecting callers. Find out what to do when callers on hold are being

disconnected.

N/A Queued Call Console

Operator

consoles

N/A Hold

Alarm

Direct-Line Consoles

Index to Features by Activity 21

Feature Reference

Make your system more secure from toll fraud. N/A Calling Restrictions

Remote Access Forward and Follow Me Automatic Route Selection Group Calling

Troubleshooting

Correct problems that users are having with the

switchhook, Recall, or Flash button.

N/A Recall/Timed Flash

Special Operator and Supervisor Features

Join a caller and the extension he or she wants to

reach.

Find out about the Alarm button that signals a

system problem.

Find out about the Alarm button that signals too

many calls waiting in line for your attention or your group’s attention.

Activate Night Service for system use outside of

normal business hours.

Set up the way calls are distributed to calling group

members.

Monitor others’ calls. N/A Direct-Line Console

Set up a device to answer calls when a group is

unavailable to take them.

Log a calling group member in or out. Operator

Log a delay announcement device for a group

in or out.

Allow DLC operators to place calls on hold

automatically.

Turn an extension’s Message light on or off to

indicate that you have a message for the party.

Operator

consoles

Operator

consoles

Operator

consoles

Operator

consoles

System

manager only

System

manager only

consoles

Operator

consoles

System

manager only

Operators only Messaging (Send/Remove

Direct-Line Console Queued Call Console Alarm

Group Calling Auto Dial

Night Service

Group Calling

Queued Call Console Direct Station Selector Extension Status Group Calling Group Calling

Group Calling Extension Status Group Calling

Hold Direct-Line Consoles

Message)

Understanding and Customizing Your Telephone

Learn about the display on your telephone. Display

telephones

Set contrast on your telephone. Display

telephones except BIS-22D

Display

22 Index to Features by Activity

Feature Reference

Use the line buttons on your telephone. All System Access/Intercom

Buttons Personal Lines Pools Centrex Operation

Program buttons. Multiline

telephones Change the ringing sound on your telephone. All Personalized Ringing Change the number of times calls ring. All Ringing Options Use the display to screen incoming calls. MLX display

phones only See what features are programmed on telephone

buttons.

For noisy environments: turn off the microphone

at an MLX telephone (except a QCC) so that a user can hear voice announcements but must lift the handset to respond.

MLX display

phones only

System

manager only

Programming

Inspect

Microphone Disable

Index to Features by Activity 23

Feature Reference

Abbreviated Ring

See “Ringing Options.”

Account Code Entry/Forced Account Code Entry

At a Glance

Users Affected Telephone users, operators Reports Affected Extension Directory

Extension Information

SMDR Mode All Telephones All touch-tone telephones Programming Code Feature Code MLX Display Label System Programming Enter extensions required to use account codes before

*82

Account Code [Acct

making an outside call:

•

Extensions→Account

]

Hardware Printer for SMDR Reports or PC and printer equipped with

AT&T CAS software needed for Account Code Reports Maximums 16 characters (0–9, *) Factory Settings Forced Account Code not assigned to any extensions

Description

Use Account Code Entry to enter account codes (developed by accounting or administrative personnel) for outside calls, both incoming and outgoing. These codes appear on Station Message Detailed Recording (SMDR) reports, along with other call information, and are used for billing or cost accounting to identify outgoing calls with a project, client, or department. You can enter an account code before or during a call or not at all. You can also change, correct, or cancel an account code while the call is in progress.

Forced Account Code Entry is similar, but affects only outgoing calls and requires a caller to enter an account code before placing an outside call. You can change or correct an account code while a call is in progress, but you cannot cancel it.

24 Abbreviated Ring

Feature Reference

To enter, change, or correct an account code during a call, activate the feature and enter the account code. Only the person who enters the account code hears the tones generated by dialing the account code number. To cancel an account code (when permitted), activate the feature and exit without entering a code.

With Forced Account Code Entry, if you try to make an outside call without entering an account code, the following occurs:

■

If you select an outside line on an SA button (by dialing a dial-out code) or on an ICOM button (by dialing the Idle Line Access code) without entering an account code, the call is blocked. Depending on the type of telephone used, this may be indicated by the programmed Account Code Entry button flashing, the SA button going to the off/idle state, or an intercept tone.

■

If you try to make an outside call on a personal line or Pool button without entering an account code, there is no dial tone.

Considerations and Constraints

If SMDR is set to record outgoing calls only, you cannot enter an account code for incoming calls.

The system does not validate account codes; it only checks for the number of characters entered (maximum of 16) and for completion (dialing

or pressing a

programmed Account Code Entry button).

Account codes can be no more than 16 characters in length, and only the digits 0–9 and the character

can be used.

With Forced Account Code Entry, you can enter account codes for incoming calls and for incoming calls added to a conference call by using the Account Code Entry feature. You do not have to enter account codes in these situations. (Outgoing calls added to a conference must have an account code.)

You cannot change an account code entered from another extension.

An incoming caller cannot hear tones as account codes are entered during a call.

An Account Code Entry button only activates and completes the account code entry. It does not automatically enter an account code. A separate outside Auto Dial button can be programmed with an account code number.

Account Code Entry/Forced Account Code Entry

Feature Reference

Prior to Release 2.1, users at extensions programmed with Forced Account Code Entry need to enter an account code to use Loudspeaker Paging. In Release 2.1 and later, users at extensions programmed with Forced Account Code Entry do not need to enter an account code to use Loudspeaker Paging.

Mode Differences

Behind Switch Mode

In Behind Switch mode, single-line telephones must be programmed through Idle Line Preference to select an SA or ICOM button when the user lifts the handset to make an outgoing call.

Telephone Differences

Queued Call Consoles

To make an outgoing call from a QCC, activate Account Code Entry by selecting the feature from the Home screen or by pressing the Feature button and selecting the Account Code Entry feature from the display. After the account code is dialed, complete the entry by dialing line, SA, or Pool button on which to make the call.

. Then select a personal

Normally, you cannot enter account codes when you answer a Group Coverage call at a Group Cover button programmed on a multiline telephone. However, when the QCC queue is programmed as the receiver for a coverage group, Cover buttons are not required and the QCC system operator can enter account codes. Those account codes appear on the SMDR printout. In this case, the Account Code Entry feature must be activated from the display and cannot be activated by dialing the feature code.

Other Multiline Telephones

An MLX telephone user can program account codes either individually, on outside Auto Dial buttons, or as an entry in the Personal Directory (MLX-20L telephones). Enter an account code by pressing the Feature button and selecting

On all other multiline telephones, activate Account Code Entry by pressing a programmed Account Code Entry button or by pressing the Feature button and dialing programmed Account Code Entry button or dialing telephones, the feature can also be activated and completed by pressing the Feature button and selecting the feature from the display. Once the entry is complete, select a personal line, SA, or Pool button, lift the handset, and make the call.

Account Code

. After dialing the account code, complete the entry by pressing a

from the display.

. On MLX display



26 Account Code Entry/Forced Account Code Entry

Feature Reference

NOTE:

Account codes cannot be entered with System Speed Dial or Personal Speed Dial, because pressing entry.

If Account Code Entry is assigned to a button, the LED flashes when you lift the handset and attempt an outside call. On MLX display telephones, the feature name appears on the display. Enter the account code, press the programmed Account Code Entry button (the green LED goes from flashing to on), select the outside line, and proceed with the call.

Single-Line Telephones

Single-line telephones in Behind Switch mode by default cannot use Account Code Entry or Forced Account Code Entry. If this feature is to be used, the single-line telephone must be programmed through Idle Line Preference to select an SA or ICOM button so that the user hears internal dial tone when the handset is lifted for an outgoing call.

Single-line telephones must have touch-tone dialing to use the Account Code Entry feature.

to activate speed dial completes the account code

When a single-line telephone user hears internal dial tone, the user can activate the feature by dialing

#82

Single-line telephone users cannot enter account codes by using System Speed Dial or Personal Speed Dial because these features are activated by dialing Pressing

completes the entry of an account code and cannot also be used to

activate the Speed Dial features.

Feature Interactions

Authorization Code If an account code is not entered, the ACCOUNT field of the SMDR

printout contains the authorization code used to obtain restriction privileges. If an account code is entered at any time during a call, the account code is stored in the SMDR record.

Auto Dial Frequently used account code numbers can be programmed onto

Automatic Line Selection

Automatic Route Selection

outside

A single-line telephone user can only enter account codes if Automatic Line Selection is programmed to select an SA or ICOM button when the user lifts the handset.

When ARS is used on the system, enter an account code before or after dialing the telephone number. If Forced Account Code Entry is assigned, enter the code before dialing the ARS dial-out code.

Auto Dial buttons.

Account Code Entry/Forced Account Code Entry

Feature Reference

Basic Rate Interface Enter an account code at an extension assigned to a BRI line before the

call is made or during the call. If the SMDR feature is not enabled to record incoming calls, the system

does not accept Account Code Entry information for incoming calls.

Callback Enter an account code before activating Callback. Otherwise, the

account code cannot be entered until after the call connects. Account codes cannot be entered while the call is queued.

Conference Enter a separate account code for each outside call added to a

conference. An account code does not carry over to other calls made at the same time.

Coverage When answering calls on a Primary Cover, Secondary Cover, or Group

Cover button, a receiver cannot enter an account code. The account code must be entered from the sender’s telephone. (If the receiver tries to enter an account code, no error tone sounds, but the account code does not appear on the SMDR printout.) Because Cover buttons are not required when the Queued Call Console (QCC) queue is programmed as a receiver for a coverage group, a QCC system operator can enter account codes and they will appear on the SMDR printout.

Digital Data Calls Since desktop video systems do not support a # as the first digit of a

call, Account Code Entry cannot be entered for calls made by a desktop video system.

Display When the Account Code Entry feature is activated, the

ACCT:

message on the display prompts the user to enter the account code. The account code digits are shown next to the prompt as they are dialed.

Forward and Follow Me

Extensions assigned Forced Account Code Entry can forward calls only to extensions and not to outside numbers. The user hears a fast busy signal if he or she tries to forward a call to an outside number.

Remote Access Account codes cannot be entered on calls made using Remote Access. SMDR The account code is printed in the ACCOUNT field of the SMDR record.

If SMDR is programmed for outgoing calls only, an account code cannot be entered for an incoming call.

Speed Dial Personal Speed Dial or System Speed Dial cannot be used to dial

account codes because the

used to access the speed dialing signals

an exit from the Account Code Entry feature.

Transfer When a call is transferred, the destination extension cannot change an

account code entered at the originating extension.

28 Account Code Entry/Forced Account Code Entry

Feature Reference

Administration

See “Integrated Administration” and “Programming.”

Alarm

At a Glance

Users Affected Operators Reports Affected Extension Information Mode All Telephones System operator consoles only (QCC or DLC) Programming Code MLX Display Label System Programming Hardware Alert device (bell or strobe) for Maintenance Alert

*759

Alarm [Alarm AuxEquip→MaintAlarms

]

Description

Alarms provide either a visible or audible indication when the system detects a problem that needs immediate attention.

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Alarm Button. A programmed button on Direct-Line Consoles (DLCs) and a factory-set button on Queued Call Consoles (QCCs). It alerts the operator to problems detected by the system software. The red LED next to the Alarm button on the operator console turns on when the system detects a problem (such as a problem with one of the trunks or some other system error) that requires immediate attention. It remains on until the problem is corrected.

■

Maintenance Alert. An alert device such as a bell or strobe light connected to the line or trunk designated as a maintenance alarm jack. The device rings or lights when the system detects a problem that requires immediate attention.

■

The red LED on the processor module turns on when the system detects a problem that requires immediate attention. It remains lit until the problem is corrected.

■

The red LED on certain modules turns on when the system detects a module-related problem, for example, a loss-of-service alarm on the 100D module.

Administration

Feature Reference

Considerations and Constraints

As soon as the system detects a problem, the red LED next to the Alarm button turns on and/or the maintenance alert sounds or flashes.

All system operator consoles with an Alarm button receive the indication.

Telephone Differences

Alarm buttons can be programmed only on system operator consoles.

Direct-Line Consoles

An Alarm button is factory-assigned on an analog DLC but not on an MLX DLC.

An operator at an MLX DLC can use the Inspect feature to display the number of alarms; an analog DLC operator cannot use Inspect.

On a system with fewer than 29 lines, an Alarm button is factory-assigned to analog DLCs with 34 or more buttons.

On a system with more than 29 lines, Alarm is replaced with line 30. The Alarm button is not a fixed feature and can be assigned to any available button on an analog or MLX DLC.

Queued Call Consoles

Alarm buttons can be programmed only on system operator consoles.

An Alarm button is a fixed feature on a QCC.

A QCC operator can use the Inspect feature to display the number of alarms.

Feature Interactions

Automatic Maintenance Busy

Inspect Inspect can be used on an MLX DLC or a QCC to display the number of

Personal Lines A line or trunk jack used for a maintenance alarm cannot be assigned

Pools A trunk jack used for a maintenance alarm cannot be assigned to a

The red LED turns on next to the Alarm button on system operator consoles, and the designated maintenance alert device sounds or flashes when more than 50 percent of the trunks in the trunk pool are in a maintenance-busy state.

alarms. Inspect cannot be used on an analog DLC.

as a personal line.

trunk pool (Hybrid/PBX mode only).

30 Alarm

+ 548 hidden pages

AT&T MERLIN LEGEND Release 4.0, MERLIN LEGEND 3.1 Feature Reference

Specifications and Main Features

Frequently Asked Questions

User Manual

Index of Feature Names

Index to Features by Activity

Abbreviated Ring

Account Code Entry/Forced Account Code Entry

Administration

Alarm