AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

AT&T

AT&T 555-630-140 August 1994

MERLIN LEGEND

Communications System Release 3.0

Programming Summary

AT&T 555-630-140

August 1994

Printed in U.S.A. Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

See Appendix A, “Customer Support Information,” for important information.

Security of Your System: Preventing Toll Fraud

As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information,”

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. For

further FCC information, see Appendix A, “Customer Support Information,”

Canadian Department of Communications (DOC) Interference Information

This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio

interference regulations of the Canadian Department of Communications.

Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicable aux appareils numériques de la class A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Trademarks

MERLIN, MERLIN LEGEND, ACCUNET, Multiquest and Magic On Hold are registered trademarks and AUDIX Voice Power, FAX Attendant System, HackerTracker, MERLIN MAIL and MLX-10 are trademarks of AT&T in the U.S. and other countries. UNIX is a registered trademark of UNIX System Laboratories, Inc.

Ordering Information

The ordering number for this document is 555-630-140. To order this document, call the AT&T Customer

Information Center at 1-800-432-6600 (in Canada, 1-800-255-1242). For more information about AT&T documents, refer to the section entitled, “Related Documents” in “About This Book.” The Pocket Reference,

listed in that section, provides full ordering information for replacement parts, accessories, and other compatible equipment; or, contact your AT&T representative.

Support Telephone Number

In the continental US., AT&T provides a toll-free customer helpline 24 hours a day, Call the AT&T Helpline at

1-800-628-2888 if you need assistance when installing or using your system.

Outside the continental U. S., contact your local AT&T representative.

Warranty

AT&T provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of Liability” in Appendix A, “Customer Support Information.”

Contents

About This Book

■ Intended Audience

■ Terms and Conventions Used

■ Security

■ Related Documents

■ How to Comment on This Document

Programming Basics

■ System Programming Console

■ Programming Information

■ Idle States

Basic System Operating Conditions

■ System Restart

xxi xvii xxiv xxiv xxvi

1-2 1-6 1-11

2-2

■ System Programming Position Assignment

■ System Language

■ Board Renumbering

■ Mode of Operation

■ Automatic Maintenance Busy

■ Set System Date

■ Set System Time

Programming Summary iii

2-3 2-5 2-6 2-7 2-9 2-11 2-12

Contents

System Renumbering

■ Select System Numbering Plan

■ Single Renumbering

■ Block Renumbering

■ Direct Station Selector (DSS) Page Buttons

3-3 3-5

3-6

3-8

System Operator Positions

■ Primary Operator Positions 4-3

■ QCC Operator Position

■ DLC Operator Positions

4-3 4-5

Lines and Trunks

■ Type of Trunk

5-3

■ Outmode Signaling for Loop- or Ground-Start

Trunks

■ Rotary Trunk Digit Transfer

■ Disconnect Signaling Reliability

■ Toll Type

■ Hold Disconnect Interval

■ Principal User for Personal Line

■ QCC Queue Priority Level

■ QCC Operator to Receive Calls

■ Incoming Call Line Identification (ICLID) Delay

Programming Summary

5-4 5-6

5-7 5-8 5-10 5-12 5-14 5-16 5-18

Contents

Lines and Trunks (continued)

■ Trunks to Pools Assignment

■ Copy Options for Lines/Trunks

DS1 Facilities

■ Type of DS1 Facility

■ Frame Format

■ Zero Code Suppression

■ Signaling Mode

■ Line Compensation

■ Clock Synchronization

■ Channel Service Unit

5-20 5-22

6-2 6-5 6-6 6-7

6-8 6-9 6-10

Tie Trunks

■ Direction

■ Tie Trunk Seizure Type

■ E&M Signal

■ Dial Mode

■ Tie Trunk Dial Tone

■ Tie Trunk Answer Supervision Time

■ Disconnect Time

7-2 7-3 7-5

7-6 7-8 7-9 7-10

Programming Summary v

Contents

DID Trunks

■ Block Assignment

■ DID Trunk Type

■ Disconnect Time

■ Expected Digits

■ Delete Digits

■ Add Digits

■ Signaling

■ Invalid Destination

PRI Facilities

■ Telephone Number

■ B-Channel Groups

■ Network Service

8-2 8-3 8-4 8-5 8-6

8-7 8-8 8-9

9-3

9-4 9-6

■ Copy Telephone Number to Send

■ Incoming Routing

■ Telephone Number to Send

■ Test Telephone Number

■ Timers and Counters

■ Terminal Equipment Identifier

■ Dial Plan Routing

■ Outgoing Tables

■ Network Selection Tables

■ Special Services Tables

■ Call-by-Call Service Table

vi Programming Summary

9-7

9-8

9-9

9-10

9-11

9-15

9-16

9-19

9-21

9-23

Contents

Telephones

■ Assign Trunks or Pools to Telephones

■ Copy Line/Trunk Assignments

■ Assign Intercom or System Access Buttons

■ Analog Multiline Telephone Without Built-in

Speakerphone (BIS) or Hands Free

Answer

Intercom (HFAI) Capability

■ Analog Multiline Telephones with Voice

Announce to Busy

■ Analog Multiline Telephones in Data Stations

Auxiliary Equipment

■ Music on Hold

■ Loudspeaker Paging

■ Fax

10-2 10-6 10-8

10-12

10-14 10-16

11-1 11-3 11-5

■ Maintenance Alarms

■ Voice Messaging System and Automated

Attendant

Optional Telephone Features

■ Extension Language

■ Pool Dial-Out Code

■ Call Restrictions

■ Copy Call Restrictions

Programming Summary vii

11-7

11-8

12-2 12-3 12-4 12-5

Contents

Optional Telephone Features (continued)

■ ARS Restriction Level for Extensions

■ Forced Account Code Entry

■ Microphone Operation

■ Authorization Code

■ Remote Call Forwarding

Optional Operator Features

■ Operator Hold Timer

■ DLC Operator Automatic Hold

■ Hold Return

■ Automatic Hold or Release

■ Queue over Threshold

■ Elevate Priority

■ Calls-In-Queue Alert

12-7 12-8

12-9

12-10

12-11

13-2 13-3 13-4 13-5 13-6 13-7 13-8

■ QCC Operator to Receive Call Types

■ Call Type Queue Priority Level

■ Message Center Operation

■ Extended (Directed) Call Completion

■ Return Ring

■ Position Busy Backup

viii Programming Summary

13-9 13-11 13-13 13-14

13-15 13-16

Contents

Optional Group-Assigned Features

■ Call Pickup Groups

■ Group Paging

■ Group Coverage Member Assignments

■ Group Coverage Delay Interval

■ Group Calling Member Assignments

■ Group Calling Line/Trunk or Pool Assignments

■ Hunt Type

■ Group Calling Delay Announcement

■ Group Coverage Receiver

■ Group Calling Overflow and Threshold

■ Group Calling Message-Waiting Indicator

■ Group Calling Calls-In-Queue Alarm Threshold

■ Group Calling External Alert for Calls-In-Queue

Alarm

14-2 14-3 14-4 14-6

14-7 14-9 14-10 14-11 14-12

14-13

14-15 14-16

14-17

■ Group Type

System Features

■ Transfer Return Time

■ One-Touch Transfer/One-Touch Hold

■ Transfer Audible

■ Type of Transfer

■ Camp-On Return Time

■ Call Park Return Time

14-18

15-3 15-4 15-6 15-7

15-8 15-9

Programming Summary ix

Contents

System Features (continued)

■ Delay Ring Interval

■ Automatic Callback Interval

■ Extension Status

■ SMDR Language

■ SMDR Call Report Format

■ SMDR Call Length

■ SMDR Calls Recorded on Call Report

■ SMDR Account Code Format

■ Inside Dial Tone

■ Reminder Service Cancel

■ Redirect Outside Calls to Unassigned Extension

Numbers

■ Host System Dial Codes for Behind Switch Mode

■ Recall Timer

■ Allowed Lists

15-10 15-11 15-12

15-13

15-14

15-15

15-16

15-17

15-18

15-19

15-20

15-22

15-23

15-24

■ Assign Allowed Lists to Telephones

■ Disallowed Lists

■ Assign Disallowed Lists to Telephones

■ Remote Access Features

■ Remote Access Trunk Assignment

■ Remote Access Automatic Callback

■ Remote Access Without Barrier Codes

■ Remote Access Barrier Codes

■ Remote Access with Barrier Codes

x Programming Summary

15-25 15-26 15-27 15-28 15-30 15-32 15-33 15-36 15-38

Contents

Automatic Route Selection

■ + 7-Digit Dialing Requirements

■ ARS Tables

■ Start and Stop Times for Subpatterns

■ Pool Routing

■ Facility Restriction Level

■ Digit Absorption

■ Other Digits

■ N11 Special Numbers Tables

■ Dial 0 Table

■ Voice and/or Data Routing

Night Service

■ Night Service Group Assignment

16-2 16-3 16-5 16-7 16-8 16-9 16-10 16-11 16-12 16-13

17-1

■ Night Service with Outward Restriction

■ Night Service with Time Set

Labeling

■ Extension Directory

■ Lines or Trunks

■ Posted Message

■ Group Calling

■ System Speed Dial Directory

Programming Summary xi

17-3 17-5

18-2 18-3 18-4 18-5

18-6

Contents

Print Reports

■ Report Language

■ Printing System Reports

Data Features

■ Analog Multiline Telephones at Data Stations

Integrated Administration

■ Capabilities

■ Common Information

■ Set Up

■ Programmable Options

19-2 19-3

20-3

21-1 21-2 21-2

21-3

Memory Cards

■ Card Types

■ Inserting the Card

■ Memory Card Formatting

■ Backup

■ Automatic Backup

■ Restore

xii Programming Summary

22-2 22-4 22-5 22-7 22-11 22-14

Contents

Centralized Telephone Programming

■ Introduction

■ Access to Centralized Telephone Programming

■ Program Extension

■ Copy Extension

Customer Support Information

Menu Heirarchy

LED Displays

23-1 23-3 23-3 23-9

General Feature Use and Telephone Programming

Button Diagrams

Programming Summary xiii

Contents

Sample Reports

General System Programming Sequence

Programming Special Characters

Index

xiv Programming Summary

Figures

Programming Basics

1-1. MLX-20L Telephone with Direct Station Selector

(DSS) 1-2. Console Overlay 1-3. System Busy Screen

22 Memory Cards

22-1. PCMCIA 22-2. Inserting

Button Diagrams

E-1.

MLX Telephone Button Diagram (Hybrid/PBX Mode)

Memory Card the Memory Card

1-3 1-5 1-12

22-3 22-4

E-2

E-2.

E-3.

E-4.

Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode)

MLX Telephone Button Diagram (Key and Behind Switch Mode)

Analog Multiline Telephone Button Diagram (Key and Behind Switch Mode)

Programming Summary xv

E-3

E-4

E-5

Tables

Programming Basics

1-1. 1-2. 1-3.

Fixed Display Buttons Programming Menu Options Exiting System Programming

System Operator Positions

4–1.

Maximum Number of Operator Positions

PRI Facilities

9-1. 9-2.

Timers and Counters

Special Services Table

1-4 1-11

1-12

4-2

9-23 9-39

xvi Programming Summary

Data Features

20-1.

Data Features: Programming Procedures

Integrated Administration

21-1. Programming through Integrated Administration

21–2. Database Reconciliation Rules

20-2

21-3 21-5

Tables

22 Memory Cards

22-1. Memory Card Formatting Messages 22-2. Memory Card Backup/Automatic Backup Error

Messages

22-3. Memory Card Restore Error Messages

Centralized Telephone Programming

23-2. Telephone Programming Codes 23-2. Features That Can Be Copied: All Telephones 23-3. Features That Can Be Copied: Direct-Line

Consoles Only

LED Displays

C-1. Line or Trunk Feature Status

22-6

22-9 22-17

23-7 23-12

23-15

C-2

C-2. Telephone Feature Status For DSS Console Only

Programming Summary xvii

C-3

Tables

General Feature Use and Telephone Programming

D-1. D-2. D-3.

D-4.

Telephone and Operator Feature

Programming Analog Multiline Telephones Programming MLX 10 Telephones Programming MLX Display Telephones

Using the Display

D-5 D-13 D-14

D-15

Sample Reports

F-1.

F-2.

Reports Contents

System Reports

F-1 F-3

Programming Special Characters

H-1. H-2. H-3.

H-4.

xviii Programming Summary

Single Line Telephones Analog Multiline Telephones

MLX Non-Display Telephones MLX Display Telephones

H-2 H-3 H-4 H-5

Safety

The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including:

■ Read and understand all instructions.

■

Follow all warnings and instructions marked on or packed with the

product.

■ Never install telephone wiring during a lightning storm.

■

Never install a telephone jack in a wet location unless the jack is

specifically designed for wet locations.

■

Never touch uninsulated telephone wires or terminals unless the

telephone wiring has been disconnected at the network interface.

■

Use caution when installing or modifying telephone lines.

■

Use only AT&T-manufactured MERLIN LEGEND Communications

System circuit modules, carrier assemblies, and power units in the

MERLIN LEGEND Communications System (511 A) control unit.

■

Use only AT&T-recommended/approved MERLIN LEGEND

Communications System accessories.

■

If equipment connected to the analog station modules (008, 408, 408

GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS-MLX)

is to be used for in-range out-of-building (IROB) applications, IROB

protectors are required.

■

Do not install this product near water, for example, in a wet basement

location.

■

Do not overload wall outlets, as this can result in the risk of fire or

electrical shock.

Programming Summary xix

Safety

■

The MERLIN LEGEND Communications System is equipped with a

three-wire grounding-type plug with a third (grounding) pin. This plug will fit only into a grounding-type power outlet. This is a safety feature.

If you are unable to insert the plug into the outlet, contact an

electrician to replace the obsolete outlet. Do not defeat the safety

purpose of the grounding plug.

■

The MERLIN LEGEND Communications System requires a

supplementary ground.

■ Do not attach the power supply cord to building surfaces. Do not allow

anything to rest on the power cord. Do not locate this product where

the cord will be abused by persons walking on it.

■ Slots and openings in the module housings are provided for

ventilation. To protect this equipment from overheating, do not block

these openings.

■ Never push objects of any kind into this product through module

openings or expansion slots, as they may touch dangerous voltage points or short out parts, which could result in a risk of fire or electrical shock. Never spill liquid of any kind on this product.

■ Unplug the product from the wall outlet before cleaning. Use a damp

cloth for cleaning. Do not use cleaners or aerosol cleaners.

■

Auxiliary equipment includes answering machines, alerts, modems,

and fax machines. To connect one of these devices, you must first have a Multi-Function Module (MFM).

■ Do not operate telephones if chemical gas leakage is suspected in the

area. Use telephones located in some other safe area to report the

trouble.

WARNING:

■

For your personal safety, DO NOT install an MFM yourself.

■

ONLY an authorized technician or dealer representative shall install,

set options, or repair an MFM.

■ To eliminate the risk of personal injury due to electrical shock, DO NOT

attempt to install or remove an MFM from your MLX telephone.

Opening or removing the module cover of your telephone may expose

you to dangerous voltages.

SAVE THESE INSTRUCTIONS

Programming Summary

About This Book

The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. The system’s power and versatility is due in part to its many options and features. This book is a reference, containing summaries of all the programming procedures you need to enable the system to function at peak efficiency. The material is presented in the order in which you would program a new system.

Intended Audience

This book is intended for qualified service personnel and technicians. Additional information is available as follows:

■ More detailed procedures for system programming, along with

information on how to program on the system programming console and on a PC, can be found in System Programming.

■ Complete instructions on using SPM can be found in System

Programming and Maintenance (SPM).

■ Detailed information about all of the features described here can be

found in the Feature Reference.

■ Detailed instructions on how to choose among the many options

provided for each feature can be found in System Planning.

Programming Summary xxi

Terms and Conventions Used

“Related Documents,” later in this section, provides a complete list of system documentation together with ordering information.

In the U.S.A. only,

(1-800-628-2888) 24 hours a day. Call the Helpline, or your AT&T representative, if you need assistance when installing, programming, or using your system.

AT&T provides a toll-free customer Helpline

Terms and Conventions Used

In this document, the terms in the following list are used in preference to

other, equally acceptable terms for describing communications systems.

Lines, Trunks and Facilities

Facility is a general term that designates a communications path between a telephone system and the telephone company central office. Technically a trunk connects a switch to a switch, for example the MERLIN LEGEND Communications System to the central office. Technically, a line is a loopstart facility or a communications path that does not connect two switches, for example, an intercom line or a Centrex line. However, in actual usage, the terms line and trunk are often applied interchangeably. In this book, we use line/trunk and lines/trunks to refer to facilities in general. Specifically, we refer to digital facilities. We also use terms such as personaI line, ground-start trunk, DID trunk, and so on. When you talk to your local telephone company central office, ask them what terms they use for the specific facilities they connect to your system.

Some older terms have been replaced with newer terms. The following list shows the old term on the left and the new term on the right.

trunk module trunk jack station station jack

xxii

Programming Summary

line/trunk module line/trunk jack extension extension jack

Terms and Conventions Used

analog data station modem data station

digital data station 7500B data station analog voice and analog data station digital voice and analog data station

analog voice and modem data MLX voice and modem data

analog data only station modem data only station

digital data only station 7500B data only station digital voice and digital data station

MLX voice and 7500B data

station

Typographical Conventions

Certain type fonts and styles act as visual cues to help you rapidly understand the information presented:

Example Purpose

It is very important that you follow these steps. You must attach the wristband before touching the

connection.

The part of the headset that fits over

one or both ears is called a

headpiece.

If you press the

Feature

button on an MLX display telephone, the display lists telephone features you

can select. A programmed Auto Dial

button gives you instant access to

an inside or outside number.

Choose

Ext Prog

from the display

screen.

To activate Call Waiting, dial

*11.

Italics indicate emphasis.

Italics also set off special terms.

The names of fixed-feature, factoryimprinted buttons appear in bold. The names of programmed buttons are printed as regular text.

Plain constant-width type indicates text that appears on the telephone display or PC screen.

Constant-width type in italics indicates characters you dial at the telephone or type at the PC.

Programming Summary xxiii

Security

Product Safety Labels

Throughout these documents, hazardous situations are indicated by an exclamation point inside a triangle and the word caution or warning.

WARNING:

Warning indicates the presence of a hazard that could cause death or

severe personal injury if the hazard is not avoided.

CAUTION:

Caution indicates the presence of a hazard that could cause minor

personal injury or property damage if the hazard is not avoided.

Security

Certain features of the system can be protected by passwords to prevent

unauthorized users from abusing the system. You should assign passwords wherever you can and limit knowledge of such passwords to three or fewer people.

Nondisplaying authorization codes and telephone numbers provide another

layer of security. For more information, see Appendix A, “Customer Support

Information.”

How to Comment on This Document

We welcome your comments, both good and bad. Please use the feedback . form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to:

Documentation Manager AT&T 211 Mount Airy Road Room 2W226 Basking Ridge, NJ 07920.

xxvi

Programming Summary

Programming Basics

This chapter covers the information you need to know before you begin system programming.

It describes the following:

■

How to use the system programming console, buttons, and overlay

■ Types of programming

■

Programming summary contents

■ Programming basics

■ Programming menu options

■ What system components require idle states for programming

Programming Basics 1-1

System Programming Console

The system programming console is an MLX-20L telephone connected to the system programming jack. When you begin system programming on a new system for the first time, the console must be connected to the first jack on the first 008 MLX module or 408 GS/LS-MLX module (Release 2.0 and later versions). This jack is factory set as the system programming jack and as an operator position. When you program for the first time, you can change the system programming jack to any one of the first five jacks on the first 008 MLX module or 408 GS/LS-MLX module (Release 2.0 and later versions). This allows you to program without interfering with the operator’s call handling.

You can also have one or two Direct Station Selectors (DSSs) connected to the system programming console. Each DSS adds 50 extension buttons to the console, which facilitates assigning features to telephones.

An MLX-20L telephone with a DSS is shown in Figure 1–1.

1-2 Programming Basics

System Programming Console

Figure 1-1. MLX-20L Telephone with Direct Station Selector (DSS)

Programming Basics 1-3

System Programming Console

Console Buttons

System programming is performed using the console’s 14 display-area buttons. These buttons are arranged in two columns of seven buttons. The top two buttons in each column have the same labels and functions regardless of the screen display. This type of button is called a fixed display button. Table

1-1 describes the functions of the fixed display buttons.

Table 1-1. Fixed Display Buttons

Button

Home Menu More

Function

Return to normal call-handling mode after you finish programming. Display the main menu shown in Figure 1–2.

Display more items when a menu is continued on more than one screen, indicated by an angle bracket (>) on the upper right of the screen.

Inspct

(Inspect) View a list of lines or extensions on which a feature is

programmed.

Console Overlay

The programmable line buttons are on the main part of the console. There are

actually 20 line buttons on the console, but you can use the console overlay to

program up to 34 lines buttons through centralized telephone programming.

Select

Page 1

to access line buttons 1 through 20 and

Page 2

to access line button 21 to 34. You can also use the dialpad for entering feature and programming codes.

Figure 1–2 illustrates the system console overlay.

1-4 Programming Basics

+ 416 hidden pages

AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Book

Intended Audience

Terms and Conventions Used

Security

Related Documents

How to Comment on This Document

Programming Basics

System Programming Console

Console Overlay