Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However,
information is subject to change.
Federal Communications Commission (FCC) Information
For important FCC interference, registration, and repair information, see “Customer Support Information" in Key System Planning.
Trademarks
Accunet is a registered trademark of AT&T.
Megacom is a registered trademark of AT&T.
MLX-10, MLX-10D, MLX-20L, and MLX-28D are trademarks of AT&T.
MultiQuest is a registered trademark of AT&T.
Support Telephone Number
AT&T provides a toll-free customer Helpline (1 -800-628-2888) 24 hours a day (U.S.A. only). Call the Helpline, or your authorized
dealer, if you need assistance when installing, programming, or using your system.
Page 4
Employee Communication Survey
Name
Name
Room
of work group (Sales, Customer service)
Extension
Please answer each question below.
1.
Do you regularly use any of the following outside lines? (Check
any that apply)
❑ WATS
❑
FX (foreign exchange)
❑ Tie
❑
None of the above or don’t know
Are your phone calls covered when you’re away from your desk?
2.
❑
No
❑
Yes
Do you cover phone calls for co-workers when they are away from their desks?
3.
By whom?
❑ No
❑
Yes
For whom?
Which of those people should have a button on your phone used
exclusively for his or her calls?
When you are unable to cover calls, it is done by
Do you share the incoming call workload with others?
4.
❑ No
❑ Yes
Would you say your phone use is
5.
With whom?
❑ Heavy
❑ Average
❑ Light
1
Page 5
6.
Do you have a data terminal or personal computer at your workstation?
❑
No
❑
Yes
7.
Do you use account codes for charge-back of calls?
❑
No
❑
Yes
8.
Approximately how many times do you transfer calls?
Do you need to dial the same number over and over every day?
9.
❑
No
❑
Yes
Do you expect to get one within the next year?
❑
No
❑
Yes
Do you have a modem or ISDN 7500B Data Module?
❑
No
❑
Yes
Please list all the codes you use (attach another sheet if necessary):
Please list these numbers:
times/day
10.
Do
you want to be able to pick up other people’s
❑
No
❑
Yes
11.
Do you want your phone number to appear on another person’s phone for screening, or covering calls, or
Please list these people:
calls when you hear their phones ring?
for other reasons?
❑
No
❑ Yes
Please list these people:
2
Page 6
Key System Form 1
System Planning
Size of Processor Module
❑
Small — maximum 24 lines and/or 56 stations
❑
Large —
Capacity
Lines
maximum 80 lines and/or 144 stations
Lines
Module
TypeModulesby Module
Number of
Supported
Total Lines
by Module
Type
400
800
408
400
GS/LS/TTR
800 GS/LS
408
GS/LS
400EM
100D
System Totals
*
The 100D module has one physical jack that supports 24 lines.
Stations
ModuleNumber of
Type
008 MLX
008
408
Modules
x
x
x
x
x
x
x
x
x
x
x
4
8
4
4
8
4
4
24
*
Physical
Jacks per
Module
8
8
8
Physical Jacks
by Module
Type
x
x
x
Station
Extensions
Assigned
2
1
1
Total Station
Extensions
Assigned
408
GS/LS
012
008 OPT
System Totals
*
The 008 OPT module is assigned 12 extension numbers although there are only 8 physical station jacks.
x
x
x
8
12
8
x
x
+
1
1
( x 4) *
1
Page 7
Key System Form 1, Continued
Control Unit Diagram
Unit Load Total ___________
Auxiliary Power Required
❑ Yes
❑ No
Unit Load Total ___________
Auxiliary Power Required
❑ Yes
❑ No
Unit Load Total __________
Auxiliary Power Required
❑ Yes
❑ No
System Operating Conditions
System Programming Console
❑
No
❑
Logical ID
Set System Mode
❑ Key ✦
❑ Behind Switch
Host Dial Code
❑ Conference
❑ Drop
❑ Transfer
✦
Factory Setting
2
Ext. No.
Automatic Maintenance Busy
❑ Disable ✦
❑ Enable
Set System Date
Yes
❑
❑ No
Set System Time
❑ Yes
❑ No
Page 8
Key System Form 2a
System Numbering — Station Jacks
Renumber System
❑ 2-Digit ✦❑ 3-Digit
❑ Selected Extension Numbers❑ Set Up Space
Logical
ID
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Jack Type
A D* B
2-Digit
Ext. No.
✦
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26116
27
28
29
30
31
3-Digit
Ext. No.
100
101
102
103
104
105
106
107
108
109
1107110
111
112
113
1147114
1157115
117
118
119
120
121
Set Up
Space
7100
7101
7102
7103
7104
7105
7106
7107
7108
7109
7111
7112
7113
7116
7117
7118
7119
7120
7121
Renumber
To
Person, Location, or Function
23
24
25
26
27
28
29
30
32
33
34
35
36
37
38
39
122
123
1247124
125
126
127
128
129
7122
7123
7125
7126
7127
7128
7129
Shaded lines indicate possible operator positions.
*
Use Form 2b for adjuncts connected via MFM or ISDN 7500B Data Module.
✦
Factory Setting
1
Page 9
Key System Form 2a, Continued
Logical
ID
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
Jack Type
A D* B
2-Digit
Ext. No. ✦
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
3-Digit
Ext. No.
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
Set Up
Space
7130
7131
7132
7133
7134
7135
7136
7137
7138
7139
7140
7141
7142
7143
7144
7145
7146
7147
7148
7149
7150
7151
7152
Renumber
To
Person, Location, or Function
5463
55
56
57
58
59
60
61
62
63
64
65
66
67
68
64
65
66
67
6800
6801
6802
6803
6804
6805
6806
6807
6808
6809
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
7153
7154
7155
7156
7157
7158
7159
7160
7161
7162
7163
7164
7165
7166
7167
Shaded lines indicate possible operator positions.
*
Use Form 2b for adjuncts connected via MFM or ISDN 7500B Data Module.
✦
Factory Setting
2
Page 10
Key System Form 2a, Continued
Logical
ID
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
Jack Type
A D* B
2-Digit
Ext. No. ✦
6810
6811
6812170
6813
6814
6815
6816
6817175
6818
6819
6820
6821
6822
6823
6824
6825
6826
6827
6828
6829
6830
3-Digit
Ext. No.
168
169
171
172
173
174
176
177
178
179
180
181
182
183
184
185
186
187
188
Set Up
Space
7168
7169
7170
7171
7172
7173
7174
7175
7176
7177
7178
7179
7180
7181
7182
7183
7184
7185
7186
7187
7188
Renumber
To
Person, Location, or Function
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
6831
6832
6833
6834
6835
6836
6837
6838
6839197
6840
6841
6842200
6843
6844
6845
6846
6847
189
190
191
192
193
194
195
196
198
199
201
202
203
204
205
7189
7190
7191
7192
7193
7194
7195
7196
7197
7198
7199
7200
7201
7202
7203
7204
7205
Shaded lines indicate possible operator positions.
*
Use Form 2b for adjuncts connected via MFM or ISDN 7500B Data Module.
Assignment of outside lines to console buttons begins with button number 3.
✦
Factory Setting
1
Page 52
Key System Form 5b, Continued
Page ______ of ______
MFM Adjunct
Extension No.
Adjuncts
Fax machine
❑
Answering machine
❑
❑
Used as delay announcement
device for calling groups
Ext. No.
______ ______ ______ ______
______ ______ ______ ______
Data terminal
❑
Alert device, type
❑
❑
Used as Calls-In-Queue Alarm
device for calling groups
Ext. No.
❑
Other
Optional Features
Call Restriction
❑
Unrestricted
❑
Outward Restrict
❑
Toll Restrict
(If designated as delay
announcement, outward restrict)
Forced Account Code Entry
❑ No ✦
❑ Yes
✦
Person or Location
Button Diagram
Centralized Programming Requirements
Disable Voice Announce
❑
Change button 2 assignment to Icom Originate
❑
Only and remove button 3 assignment
Enable Ringing/Idle Line Preference
❑
Change Automatic tine Selection order to: (1)
❑
Icom Ring, (2) lcom Originate Only, (3) outside
lines assigned to buttons 3 through 10
Set Ringing Option to No Ring for each
❑
personal line on which calls are
Icom Orig.
Only
Icom Voice
Icom Ring
5
4
2
1
not
received.
10
9
8
7
6
Remote Call Forward
❑
Not allowed
❑
Allowed
Principal User of Personal Line
Line No. (801- 880)
Tel. No.
Fax Machine Features
Fax Machine Receiver
❑
No
❑
Extension No.
Fax Message Threshold
❑
10 seconds
❑
✦
Factory Setting
2
✦
✦
✦
seconds (0 - 9, 11 - 30)
Page 53
Key System Form 6a
Direct-Line Console
Optional Operator Features
Operator Hold Timer
❑
60 seconds
❑
Direct Station Selector
Page Buttons
Page Button
Beginning extension for range
Enter first extension number for range of 50 (1 DSS ) or 100 (2 DSSs ) extensions for each Page button.
Call Park Codes
Factory-Set
Extension No.
✦
seconds (10-59, 61- 255)
Renumber To
881
882
883
884
DLC Automatic Hold
❑
Disable
❑
Enable
✦
1
Factory-Set
Extension No.
885
886
887
888
23
Renumber To
✦
Factory Setting
1
Page 54
Page ______ of ______
Key System Form 6b
Call Pickup Groups
Maximum: 30 groups. Make additional copies if more than 8 groups are assigned.
Group Number
Group ID
Ext. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Person or Location
Group Number
Group ID
Ext. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Person or Location
Group Number
Group ID
Ext. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Person or Location
Group Number
Group ID
Ext. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Person or Location
1
Page 55
Key System Form 6b, Continued
Group NumberGroup Number
Group IDGroup ID
Ext. No.
11
22
3
44
5
6
7
8
9
1010
1111
12
13
14
15
Group Number
Group ID
Person or Location
Ext. No.
3
5
6
7
8
9
12
13
14
15
Group Number
Group ID
Person or Location
Ext. No.
11
22
3
44
5
6
7
8
9
10
1111
12
13
14
15
Person or Location
3
5
6
7
8
9
10
12
13
14
15
Ext. No.
Person or Location
2
Page 56
Key System Form 6c
Group Paging
Group No. 1
Factory-Set Ext. No. 793
Ext. No.
1
2
3
4
55
6
7
8
9
Group No. 3
Factory-Set Ext. No. 795
Ext. No.Person or Location
1
2
3
4
5
6
7
8
9
Group ID_______________
Renumber to
Person or Location
Group ID
Renumber to
Group No. 2
Factory-Set Ext. No. 794Renumber to
Ext. No.
1
2
3
4
6
7
8
9
Group No. 4
Factory-Set Ext. No. 796
Ext. No.
1
2
3
4
5
6
7
8
9
Group ID_______________
Person or Location
Group ID
Renumber to
Person or Location
Group No. 5 Group ID_____________
Factory-Set Ext. No. 797 Renumber to________
Ext. No.
1
2
3
4
5
6
7
88
9
Person or Location
Group No. 7 Page All
Factory Set Ext. No. 799 Renumber to________
Group No. 6 Group ID____________
Factory-Set Ext. No. 798 Renumber to_________
Ext. No.
1
2
3
4
5
6
7
9
Person or Location
1
Page 57
Key System Form 6d
Page_____of_____
Group Coverage
Maximum: 30 groups.
Coverage Delay Interval
❑ 3 rings ✦❑ 2 rings ✦
rings (1- 2, 4 - 9)
❑
Group No.
Senders
Extension Nos.
Make additional copies if more than 8 groups are assigned.
Delayed Ring Interval
rings (1, 3 - 6)
❑
Group No.
Senders
Extension Nos.
Group No.
Senders
Extension Nos.
Group No.
Senders
Extension Nos.
↓
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
*A maximum of 8 mutiline telephones can be used as receivers. If a calling group is the receiver, it must be
the only receiver for a coverage group.
✦
Factory Setting
↓
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
↓ ↓
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
1
Page 58
Key System Form 6d, Continued
Page_____of_____
Group No. __________
Senders
Extension Nos.
Group No.
_______
Senders
Extension Nos.
Group No.
______
Senders
Extension Nos.
.
Group No.
Extension Nos.
______
Senders
↓
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
*A maximum of 8 multiline telephones can be used as receivers. If a calling group is the receiver, it must be the
only receiver for a coverage group.
↓
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
↓
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
↓
Receivers*
Extension Nos.
1
2
3
4
5
6
7
8
2
Page 59
Key System Form 6e
Page_____of____
Group Calling
Maximum: 32 groups.
Group No. (1 - 32)
Factory-Set Ext. No.
Stations
Ext.
No.
1
2
3
49
5
Lines
Logical ID
1
2
Person or
Location
Line No.Logical ID
(Make a copy of this form for each group.)
Group ID
Renumber To
Ext.
No,
6
7
8
10
214161
2242
Person or
Location
Line No.
Ext.
No.
11
12
13
14
15
Logical ID
Person or
Location
Line No.Logical ID
16
17
18
19
20
Ext.
No.
62
Person or
Location
Line No.
3
4
5
6
7
8
9
103050
11
12
13
14
15
1636
17
1838
2343
24
25
2646
27
28
29
31
32
33
3454
3555
3757
4464
4565
47
48
49
51
52
53
56
58
63
66
67
68
69
70
71
72
73
74
75
76
77
78
19
20
39
40
59
60
79
80
1
Page 60
Key System Form 6e, Continued
Group No.
Group ID
Calling Group Options
Hunt Type
❑
Circular
❑
Linear
Delay Announcement
✦
❑ No ✦
❑
Extension No.
Message-Waiting Receiver
❑ No ✦
❑
Extension No.
Calls-in-Queue Alarm Threshold
❑
1 call
✦
calls (2 - 99)
❑
External Alert for Calls-in-Queue Alarm
❑ No
❑
Extension No.
Overflow Coverage
❑ No ✦
❑
Calling Group No.
❑ QCC queue
Overflow Threshold
❑ 1 call ✦
calls (2 - 99)
❑
Group Type
❑ Auto Logout ✦
❑
Auto Login
❑
Integrated VMI
❑
Generic VMI
✦
Factory Setting
2
Page 61
Key System Form 6f
Transfer Options
Return Time Interval
❑ 4 rings ✦
System Features
Extension Status
❑
Assign to operator positions
❑ 0 rings
❑ _____
One-Touch Call Handling
❑
One-Touch Transfer
❑
❑
❑
One-Touch Hold
Transfer Audible
❑
Music-on-Hold
rings (1- 3, 5 - 9)
✦
Automatic Completion
Manual Completion
✦
❑ Ringback
Type of Transfer
❑
Ring button
❑
Voice button
Camp-On Return Time
✦
❑ 90 seconds ✦
❑
______
seconds (30 - 89, 91 - 300)
✦
❑
Group Calling/CMS
✦
❑ Hotel
SMDR Options
Call Report Format
❑ Basic ✦
❑ ISDN
Call Length
❑ 40 seconds ✦
seconds (0 - 39, 41 - 55)
❑
Calls Reported
❑
Incoming and outgoing
❑
Outgoing only
Inside Dial Tone
❑ Inside ✦
❑ Outside
✦
Call Park Return Time
❑ 180 seconds ✦
❑
______
Automatic Callback Interval
seconds (30 -179, 181- 300)
❑ 3 rings ✦
❑
______
Note:
to obtain a copyright license from, and pay license fees to, a third party such as the American Society of
Composers, Artists, and Producers (ASCAP) or Broadcast Music Incorporated (BMI). Or, you can purchase a Magic on Hold system, which does not require you to obtain such a license, from AT&T or an
authorized representative.
✦
Factory Setting
rings (1- 2, 4 -6)
If you use equipment that rebroadcasts music or other copyrighted material, you maybe required