AT&T Merlin Legend 7102, DEFINITY 7102 User Manual

AT&T

DEFINITY

®

Communications
System Generic 1

7102 Voice Terminal
User's Guide

NOTICE

While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no responsibility
for any errors. Changes or corrections to the information contained in this document
may be incorporated into future issues.

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Contact:

AT&T Customer Information Center
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P.O. Box 19901
Indianapolis, IN 46219
1-800-432-6600,
In Canada: 1-800-255-1242

Order:

Document No. 555-204-728

Issue 3, May 1990

For more information about AT&T documents, see Business Communications Systems

Publications Catalog (555-000-010).

HEARING AID COMPATIBILITY

This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).

Prepared by

©

1990 AT&T

AT&T Technical Publications Department

All Rights Reserved

Middletown New Jersey 07748 Printed in USA

Contents

Your 7102 Voice Terminal
What the Features Do
How to Use the Features

Abbreviated Dialing
Automatic Callback
Call Forwarding All Calls
Call Park
Call Pickup
Call Waiting

9

Conference
Hold
Last Number Dialed
Leave Word Calling
Message
Priority Calling
Send All Calls
Transfer
Voice Message Retrieval

Tones and Their Meanings

1
3
5

6
7
8
8
9

10
10
11
12
12
13
13
14
14

16

Key Words to Know
Quick Reference Lists

17
19

Your 7102 Voice Terminal

The 7102 voice terminal is designed to help you use the many features of the AT&T
DEFINITY Communications System Generic 1. Figure 1 below shows you a front
view of the 7102 voice terminal. Familiarize yourself with your voice terminal, shown
in Figure 1 and explained on the following page. Note: Some 7102 voice terminals
have an additional jack on the back for connecting a speakerphone or headset. You can
also connect a personal computer to your 7102 voice terminal. Under "Data
Capabilities," you will find a list of the modular adapters that you can use for this
purpose.

Figure 1. 7102 Voice Terminal

1

Starting at the top of Figure 1 and continuing clockwise:

Handset

Access Codes card

Speakerphone/headset jack

Line jack

Dial pad

Recall button

For placing and receiving calls (also known as the
receiver). You must lift the handset (go off-hook)
before you can use a feature.

A removable quick reference card on which you can
write the names and corresponding feature (access)
codes you use most.

Located on the back of your voice terminal near the

center. This jack is used for connecting a speakerphone

or a headset to your voice terminal. The jack is labeled
"OTHER." Note: Your voice terminal may not have

this jack.

Located on the back of your voice terminal just below
the center. This jack is used for connecting a line cord
to your voice terminal. The jack is labeled "LINE."

The standard 12-button pad for dialing the telephone
numbers and accessing features.

A button used in operating features, usually to obtain a

dial tone. (This button will be shown as [

Recall ] in the

remainder of this booklet.)

Message light

A red light that blinks continuously when a message
has been left for you, and flutters when you receive a
call.

Ringer volume control

A 3-position switch to control the volume for the
ringer. Slide it up (away from you) for a louder ring,
down (toward you) for a quieter ring.

Data Capabilities

By using one of the following 3 modular adapters, you can connect a personal
computer to your 7102 voice terminal. All 3 adapters contain 2 modular plugs for
connecting your PC and your 7102 voice terminal.

1

2
3

A 338A modular adapter can be plugged into either a wall outlet or the line jack on
your voice terminal.

A 267C modular adapter can be plugged into a wall outlet.
A 267D modular adapter can be plugged into the line jack on the back of your

voice terminal.

2

What the Features Do

Here are brief descriptions of 15 voice features, including what each one does and how
you might want to use it. Note: You will have the Conference, Hold, Message, and

Transfer features. In addition, you may have many of the other features listed here;
your System Manager can advise you.

Abbreviated Dialing

Allows you to store selected telephone numbers for quick and

easy dialing. Each number can be a complete or partial telephone number, an extension
number, or a trunk or feature code. There are 4 possible types of lists—personal, group,
system, and enhanced —and you can have a total of 3 lists (see your System Manager

for details). Numbers on a personal list are programmable by you; numbers on all other
lists are programmable only by the System Manager. Use as a timesaver for dialing

frequently called, lengthy, or emergency numbers.

Automatic Callback

Sends you a special 3-burst ring indicating that a previously

busy or unanswered extension is now available. Use to avoid constant redialing when

you wish to speak to someone who is frequently busy on the telephone or in and out

of the office. Note: Can be used only for extensions, not outside numbers.

Call Forwarding All Calls

Temporarily forwards all your calls to another extension

or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a telephone number of
your choice.

Call Park

Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.

Call Pickup

Lets you answer a call at your voice terminal for another extension in

your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can only use this feature if you and

the called party have been assigned to the same pickup group by your System
Manager.

Call Waiting

When you are busy on a call, sends a distinctive tone to notify you of
another incoming call waiting to be answered. This allows you to complete or hold
your present call and pick up the waiting call. It will save you from missing calls, and
your waiting caller from having to call back later.

Conference

Allows you to add a third party to a call, so that you can conduct a
3-way conversation. (If you wish to conference more than 3 parties, call your attendant
for assistance.) Use to set up time-saving conferences, or to spontaneously include a
third party important to a discussion. Note: If you have both an active call and a call
on hold, you must terminate one of them before you can use Conference.

Hold

Puts a call in a holding state until you can return to it. While a call is on hold,
you can place another call, activate another feature, answer a waiting call, or leave your
voice terminal to do another task. Use when you have a call that you don’t wish to
drop, but which you have to interrupt briefly to do something else.

3

number.

Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in dialing a busy or unanswered

Leave Word Calling

Leaves a message for another extension to call you back. The
called party will be able to dial Message Center, AUDIX, or a covering user to retrieve
a short, standard message which gives your name and extension, the date and time you
called, and the number of times you called. Use any time you wish to have someone

call you back; it will help cut down on repeated call attempts.

Message Turns on your Message light to let you know that a caller has left a
message for you. You can then follow your System Manager’s local message retrieval
procedures to get your message.

Priority Calling

Allows you to call another extension with a distinctive 3-burst ring to
indicate that your call requires immediate attention. Use when you have important or
timely information for someone.

Send All Calls

Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be
interrupted by telephone calls.

Transfer

Transfers a call from your voice terminal to another extension or outside

number. Use when your caller needs to speak further with someone else. Note: Calls
from an outside number to your voice terrninal can be transferred only to an extension,
not to another outside number.

Voice Message Retrieval

Gives you messages (via computerized voice) left for you

through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.

4

How to Use the Features

The following procedures give short, step-by-step instructions for using each feature.
For your convenience, features are listed alphabetically.

Special Instructions

The first time you use these procedures, you will need to customize them for yourself

by following the directions below. Your System Manager can supply the information

required.

●

●

●

To the right of each feature name is a box. For each feature that you have on your
Access Codes card and any other feature that has been assigned to you, mark a
[

✔ ] in the blank box as a reminder. (Conference, Hold, Message, and Transfer are

a ready marked for you.)
To use a feature, you must remove the handset from the handset cradle (go

off-hook). You can activate or cancel most of the features by dialing 2- or 3-digit
codes. In the blanks provided within the procedures, write in the assigned feature
code numbers.

You can write (or type) the names and corresponding feature codes of the features
you use most on the Access Codes card located on the face of your voice terminal.
First, remove the plastic faceplate by unsnapping it. You can then remove the
Access Codes card. The surface is erasable if you write in pencil. For your
convenience, the lines are spaced for typing.

Note:

If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to complete a
procedural step. Hang up, get dial tone, and begin again at Step 1.

For a list of glossary terms, see the section titled Key Words to Know.

Quick Reference Lists

At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and message and
attendant extensions. Once you have completed the lists, remove the page from the

booklet (tear along the perforation), and keep the lists near your voice terminal.

5

Abbreviated Dialing

Note: If you hear the intercept tone while programming, start from the beginning.

To program or reprogram
an outside number,
extension, or feature code
into a personal list

1

2
3

4
5

6

7

8

On a separate sheet of paper, jot down the outside
telephone numbers, extensions, and/or feature codes
you want to program as items on your personal
list(s) (see example to the left)

Note:

Each telephone number or feature code is

stored as a separate list item.
Pick up handset

[dial tone]

Dial Abbreviated Dialing Program code

[dial tone]

Dial personal list number (1, 2, or 3)
Dial list items (1, 2, 3...),

[dial tone]

Dial number you want to program (up to 24 digits)

Note: If you are programming an outside number,
be sure to include a trunk code, if applicable.

Press [

# ]

[confirmation tone]

●

Number is stored

●

Repeat Steps 5-7 if you want to program
additional items on the same list; hang up and
begin again at Step 1 to program another
personal list

Hang up to end programming

Note:

Keep your own personal lists in the
Abbreviated Dialing table provided in the back of
this booklet; group and system lists are available
from your System Manager.

To place a call using a

1

Dial appropriate Abbreviated Dialing List code:

personal, group, or system

list

●

List 1

●

List 2

[dial tone]

●

List 3

2

Dial desired list item (1, 2, 3...)

●

Stored number is automatically dialed

6

Automatic Callback

To automatically place

1

another call to an
extension that was busy

2

or did not answer

3

4

Press [ Recall ] during call attempt

[recall dial tone]

Dial the Automatic Callback code

[confirmation tone]

Hang up

●

You will receive a 3-burst priority ring when the
extension you attempted to call is available

Note:

After you activate Automatic Callback, the
system monitors the called extension. That extension
becomes available after the called party completes a
call.

Lift handset when you hear priority ring

[ringback tone]

●

A call is automatically placed to extension, which
receives regular ringing

Note: You can place only one Automatic Callback

call at a time, and Automatic Callback is canceled
after 30 minutes or if the callback call is
unanswered.

To cancel an Automatic

1

Dial Automatic Callback Cancel code

Callback request

[confirmation tone]

7

Call Forwarding All Calls

To temporarily redirect all

1

Dial Call Forward code

[dial tone]

calls to an extension or
outside number of your

Note:

If you have console permission, next dial

choice

the extension number whose calls are to be

forwarded, receive dial tone.

2

Dial extension or number where calls will be sent

[confirmation tone]

Note:

Some voice terminals may have restrictions

on where calls can be forwarded (see your System

Manager).

3

Hang up

Note:

If you are still by your voice terminal, you

may hear a ring-ping tone as each call is forwarded.

To cancel Call

1

Dial Call Forward Cancel code

Forwarding—Follow Me

[confirmation tone]

● Your calls will ring at your own voice terminal

again

Call Park

To park a call at your

1

Press [

Recall

]

[recall dial tone]

extension (for retrieval at

2

Dial Call Park code

[confirmation tone]

any extension)

● Call is parked at your extension

Note:

To return to the parked call before you hang

up, press [

Recall

] again.

3

Hang up

To retrieve parked call

1

Dial Answer-Back code

[dial tone]

from any extension

2

Dial extension where call is parked

[confirmation tone]

●

If you are returning to a call parked at your voice

terminal, dial your own extension

●

You are connected to parked call

Note: If you receive intercept tone, parked call
has been disconnected or retrieved by someone else.

8

Call Pickup

To answer a call to a

1

Dial Call Pickup code

member of your pickup

● You are connected to ringing call

group when your voice
terminal is idle

To answer a call to your

1

Press [

Recall

]

[recall dial tone]

pickup group while on

2

Dial Hold code

[dial tone]

another call

●

Present call put on hold

3

Dial Call Pickup code

● You are connected to call

To return to a held call

1

Complete present call and hang up

●

Held call sends a 3-burst priority ring

2

Lift handset

●

You are connected to held call

Call Waiting

To answer a call waiting

1

Complete present call and hang up

tone

●

Receive ringing from waiting call

(1--internal, 2--outside, 3--priority)

2

Pick up and answer

To answer a call waiting

1

Press [

Recall

]

tone, putting present call

Present call put on hold

on hold

●

2

Dial Hold code

●

You are connected to waiting call

[recall dial tone]

To return to held call

1

Complete present call and hang up

●

Held call sends 3-burst priority ring

2

Lift handset

● You are connected to held call

9

Conference

✔

To add a third party to a

1

Press [ Recall ]

[recall dial tone]

call

● Present call put on hold

2

Dial number of third party and wait for answer

Note: You can privately discuss the call with the

third party at this time; if no answer or busy, press

[

Recall ] twice to return to the original party.

3 Press [ Recall ]

●

All parties are now connected

To drop third party

1

Press [ Recall ]

●

You remain connected to original party

Hold

✔

To put a call on hold

1

Press [ Recall ]

[recall dial tone]

2

Dial Hold code

[dial tone]

Note: If you hang up, held call sends a 3-burst
priority ring.

To return to held call

1

Hang up, receive 3-burst priority ring, and lift
handset

To put call 1 on hold and

1

Press [ Recall ]

[recall dial tone]

place call 2

2

Dial Hold code

[dial tone]

●

Call 1 is put on hold

3

Dial call 2 (or another feature)

Note:

If you hang up, call 1 sends a 3-burst
priority ring.

10

To put call 2 on hold and

1 Press [ Recall ]

[recall dial tone]

return to call 1

2

Dial Hold code

●

Call 2 is put on hold, and call 1 is reconnected

Note: If you hang up, call 2 sends a 3-burst
priority ring.

To complete call 2 and

1

After party on call 2 hangs up, hang up, receive

return to call 1

3-burst priority ring, and lift handset

Last Number Dialed

To automatically redial

1

Dial Last Number Dialed code
the last number you
dialed

●

Number is automatically redialed (up to 24 digits)

11

Leave Word Calling

To leave a message after

1

Press [ Recall ]

[recall dial tone]

dialing an extension

(when call is not

2

Dial Leave Word Calling code

answered, you hear a

[confirmation tone]

coverage or busy tone, or

●

Message light goes on at called telephone

you have been put on
hold)

Note:

If reorder tone is heard, message is not

stored; try again.

To leave a message

1

Dial Leave Word Calling code

without ringing an

[dial tone]

extension

2

Dial the extension

[confirmation tone]

●

Message light goes on at called telephone

To cancel a Leave Word

1 Dial Leave Word Calling Cancel code

Calling message

[dial tone]

Note: You cannot cancel

2

Dial the extension

[confirmation tone]

a message left for an
AUDIX subscriber.

Note:

If reorder tone is heard, message is not

deleted; try again.

Message

✔

To retrieve a message

1

See your System Manager for instructions about

when your Message light

your local message retrieval procedures

is blinking

12

Priority Calling

To place a priority call
(3-burst ring)

1
2

Dial Priority Calling Code
Dial the extension

[dial tone]

Send All Calls

To send all incoming calls

1

Dial Send All Calls code

(except priority calls)

[confirmation tone]

immediately to coverage

2

Hang up

Note:

You may hear a ring-ping tone as each call

is sent to coverage.

To cancel Send All Calls

1

Dial Send All Calls Cancel code

[confirmation tone]

●

Your calls ring at your own voice terminal again

13

Transfer

✔

To send present call to
another extension or
outside number

1

Press [ Recall ]

●

Present call put on hold

[recall dial tone]

2 Dial extension or number that call is to be

transferred to

[ringback tone]

●

Remain on line and announce call if desired; if
no answer or number dialed is busy, return to
held call by pressing [

Recall ] twice

Note:

Only calls from another extension can be
sent to an outside number; you cannot transfer a call
from an outside number to another outside number.

3

Hang up

●

Transfer is completed

Voice Message Retrieval

To retrieve your voice

1

messages when your
Message light is on

2

Dial the Voice Message Retrieval code

.

Press [ # ]

Note:

Do not press [

# ] if calling from someone

else’s extension; instead, dial your own extension

[dial tone]

[voice prompting]

number and (if prompted) your security code.

3

Move through the messages with these dial pad
buttons: (Press [ # ] to retrieve first message)

[

#

] NEXT (read next message)

[

3

] DELETE (erase from storage)

[

4

] HELP (request assistance)

[

5

] REPEAT (read message again)

[

8

] CALL (call back named extension)

14

Note:

When you call back an extension

with [

8 ], be sure to also delete the

message with [

3 ] either before you place

the call or after you complete it; otherwise, the
message will remain in storage.

4 Hang up to end Voice Message Retrieval

To retrieve voice messages

1

for a co-worker

2

3

4

Dial Voice Message Retrieval Coverage code

[dial tone]

Dial co-worker’s extension

[voice prompting]

Note: If you receive an intercept tone, see your
System Manager for further instructions.

Move through the messages with dial pad buttons
previously listed

Hang up to end Voice Message Retrieval

15

Tones and Their Meanings

Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).

Ringing Tones

●

1 ring

— A call from another extension.

●

2 rings — A call from outside or from the attendant.

●

3 rings — A priority call from another extension, or from an Automatic Callback call
you placed.

●

ring-ping (half ring, not repeated) — A call redirected from your voice terminal to
another because Send All Calls or Call Forwarding All Calls is active.

Handset Tones

●

busy tone — A low-pitched tone repeated 60 times a minute; indicates the number

dialed is in use.

●

call waiting ringback tone — A ringback tone with a lower-pitched signal at the

end; indicates that the extension called is busy, but the called party has been given
a call waiting tone.

●

call waiting tone — One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority
call.

●

confirmation tone — Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.

●

coverage tone — One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.

●

dial tone — A continuous tone; indicates dialing can begin.

●

intercept/time out tone — An alternating high and low tone; indicates a dialing
error or denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.

●

recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.

●

reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks are
busy.

●

ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.

16

Key Words to Know

access code See feature code.

activate To begin or turn on the operation of a feature.

attendant The person who handles incoming and outgoing calls at the main console.

AUDIX Audio Information Exchange, an optional voice mail and message service

which provides coverage for calls to you by recording callers' messages and reporting
Leave Word Calling messages.

coverage Automatic redirection of calls from an unanswered voice terminal to
another voice terminal. Redirection could be to the extension of a receptionist,
secretary, co-worker, AUDIX, or Message Center. A person who provides coverage is a
covering user.

DEFINITY Communications System Generic 1 The AT&T switch to which you are
connected. It transmits and receives voice and data signals for all communications
equipment in your network.

dial pad The 12 pushbuttons you use to dial a number and access features.

enhanced list One of the 4 types of Abbreviated Dialing lists; programmable only by

the System Manager. Contains telephone numbers useful to all system members, and
stores each of those numbers as a 3-digit list item.

extension A dialing number of 1 to 5 digits assigned to each voice terminal

connected to your DEFINITY Generic 1.

feature A special function or service, such as Conference, Hold, Send All Calls, etc.

feature code A dial code of 1, 2, or 3 digits, which you use to activate or cancel the

operation of a feature.

group list One of the 4 types of Abbreviated Dialing lists; programmable by the

System Manager. Contains telephone numbers useful to members of a specific group,

and stores each of those numbers as a 2-digit list item.

handset The handheld part of the voice terminal which you pick up, talk into, and

listen from. Also known as the receiver.

party A person who places or receives a call.
personal list One of the 4 types of Abbreviated Dialing lists; programmable by the

System Manager or by you, the user. Contains telephone numbers of your choice, and
stores each of them as a single-digit list item.

personal list item One of the 10 available slots on an Abbreviated Dialing personal

list. The first 9 personal list items are given digits 1 to 9, with 0 for the tenth item.

pickup group A group of telephone users who can answer calls for each other

through the Call Pickup feature. Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.

17

priority call An important or urgent call which sends a special 3-burst ring.

program/reprogram To use your dial pad to assign a telephone number to a personal

list item for Abbreviated Dialing.

retrieve To collect telephone messages with the Message or Voice Message Retieval
features. (Also, with Call Park, to resume a call from an extension other than the one
where the call was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal.

stored number A telephone number which has been programmed and stored as a 1-,

2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial
telephone number, an extension number, or a trunk or feature code. Once programmed,
a number can be accessed by first dialing the list, then the list item digit(s) under which
it is stored.

switch The device which makes connections for all voice and data calls for a network,
and also contains software for features. Also known as a system, switching system, or
PBX (private branch exchange). (Your switch is an AT&T DEFINITY Communications
System Generic 1.)

system list One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers helpful to all system users, and
stores each of those numbers as a 2-digit list item.

System Manager The person responsible for specifying and managing the operation
of features for all the voice and data equipment in your network.

trunk A telecommunications channel between your DEFINITY Generic 1, and the
local or long distance network. Trunks of the same kind connecting to the same

endpoints are assigned to the same trunk group.

trunk code A dial code of 1, 2, or 3 digits, which you dial to access a trunk group to
place an outside call.

18

Quick Reference Lists

Feature Codes

Feature

Feature

Code

Code

CALL PICKUPABBREVIATED DIALING

List 1

HOLD

List 2

LAST NUMBER DIALED

List 3

LEAVE WORD CALLING

Program

Cancel

AUTOMATIC CALLBACK

PRIORITY CALLING

Cancel

SEND ALL CALLS

CALL FORWARDING—

ALL CALLS

Cancel

VOICE MESSAGE

RETRIEVAL

Cancel

CALL PARK

Coverage

Answer Back

Trunk Codes

Abbreviated Dialing*

Description

Code

Miscellaneous

Description

Extension

Message
Attendant

Personal

Personal

Personal

Item

List 3

No.

List 1

List 2

Name

Name

Name

1
2
3
4
5

6
7
8
9
0

*

You can have as many as 3 personal lists, and
each list can have either 5 or 10 items; see
your System Manager.