AT&T E5938B, E5939B User Manual

User’s manual

5.8 GHz Cordless Telephone/Answering System E5917/E5938B/ E5939B

with Caller ID/Call Waiting

Congratulations on your purchase

of this AT&T product.

Before using this telephone system, you must

read Important safety instructions

on pages 53 to 55 of this manual.

NEED HELP?

Our representatives are here

to help you with any questions concerning the

operation of this product, available accessories,

or any other related issues.

Call toll free

1 (800) 222-3111

In Canada, call

1 (866) 288-4268

or visit our website at

www.telephones.att.com

Model no.: E5917/E5938B/E5939B

Product name: 5.8 GHz cordless telephone/answering system

Serial no.:

(found on the bottom of the telephone base)

Purchase date:

Place of purchase:

IMPORTANT

Information about caller ID with call waiting

This product has a caller ID with call waiting feature that works with service from your local telephone service provider.

Caller ID with call waiting lets you see who is calling before you answer the phone, even when you’re on another call.

You may need to change your phone service to use this feature. Contact your telephone service provider if:

• you have both caller ID and call waiting, but as separate services (you may need combined service).

• you have only caller ID service, or only call waiting service.

• you don’t subscribe to any caller ID or call waiting services.

You can use this product with regular caller ID service, and you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.

There are fees for caller ID services, and they may not be available in all areas.

Depending on your service, you may see the caller’s number, or the caller’s name and number. This product can provide information only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment. The time and date are sent by the service provider along with the call information.

AT&T and the Globe Design are trademarks of AT&T Corp.,

licensed to Advanced American Telephones.

You must install and charge battery before using the telephone.

STOP!

See page 9

for easy instructions.

For customer service or product information, visit our website at

www.telephones.att.com or call 1 (800) 222-3111.

In Canada, call

Add new handsets to make your phone more versatile (see page 44)

Your telephone can accommodate up to four cordless handsets. You can add new handsets (model E597-1, purchased separately) at any time, but each must be registered with the base before use.

The handset provided with your E5917 is automatically registered as handset

1. Additional handsets will be assigned numbers in the order they are registered (handset 2, handset 3, or handset 4). You can register a maximum of four handsets.

The E5938B has two handsets automatically registered as handsets 1 and 2. You can register two additional handsets, which will then be assigned as numbers 3 and 4.

The E5939B has three handsets automatically registered as handsets 1, 2 and

3. You can register one additional handset, which will then be assigned as number 4.

1 (866) 288-4268.

Handset 1 Handset 2 Handset 3 Handset 4

NOTE: A maximum of two handsets or one handset and the base can be used on an outside call,

and the other two handsets can be used on an intercom call.

User’s manual

5.8 GHz Cordless Telephone/Answering System E5917/ E5938B/E5939B

with caller ID/call waiting

Table of contents

Getting started

Quick reference guide .................2

Parts checklist ..............................4

Before you begin ..........................7

Telephone base installation .........8

Battery installation & charging....9

Wall mounting ............................10

Belt clip & optional headset ......11

Telephone operation

Basic handset operation ............12

Basic base operation ..................13

Options while on calls - Handset

and Base ......................................14

Intercom calls .............................16

Call forward ..............................17

Call transfer .............................18

Handset settings .........................19

Base settings ...............................21

Directory

New directory entries ...............23

Directory search ........................25

To dial, delete or change

entries .........................................26

Caller ID log

How caller ID works .................27

To review the call log ................29

Answering system operation

Day and time announcements ...32

Outgoing announcements..........33

Announcement only mode ........34

Changing feature options ..........35

Message playback .......................36

Recording and playing memos...37

Message counter displays ..........38

Remote access ............................39

Appendix

Screen icons, indicator lights

& tones ........................................41

Handset display screen

messages .....................................42

Adding new handsets .................44

Replacing a handset....................45

Troubleshooting .........................46

Important safety instructions ...53

FCC Part 68 and ACTA .............56

FCC Part 15................................57

Limited warranty .......................58

Technical specifications .............61

Index ............................................62

Remote access wallet card ........63

Getting started

Quick reference guide

Cordless handset

VCID

Press to scroll down while in menus. Press to display caller ID information (see page 29). While entering names or numbers, press to move the cursor to the left.

PHONE FLASH

Press to make or answer a call. During a call, press to receive an incoming call if call waiting is activated (see page 14).

MUTE DELETE

While on a call, press to mute microphone (see page 15). While reviewing the call log, press to delete an individual entry, or press and hold to clear the caller ID log (see page

29). While pre-dialing, press to delete digits from a string (see page 12).

SPEAKER

Press to activate handset speakerphone. Press again to resume normal handset use (see page 12).

SELECT MENU

Press to display menu, or to select a highlighted item from menu or save an entry.

^DIR

Press to scroll up while in menus. Press to display directory entries (see page 25). While entering names, press to move the cursor to the right.

OFF CLEAR

ttDuring a call, press to hang up. While using menus, press to cancel an operation, return to the previous menu, or exit the menu display.

REDIAL PAUSE

Press to view redial memory (see page 12). While entering numbers, press and hold to insert a dialing pause (see page 23).

INTERCOM

Press to initiate an intercom conversation, transfer or forward a call (see pages 16-18).

Feature menu

> shows a highlighted item

>DIRECTORY CALL LOG

Feature menu

DIRECTORY ......See page 22

CALL LOG .........See page 27

RINGER VOLUME

..........................See page 19

RINGER TONE...See page 19

KEY TONE .........See page 19

LANGUAGE .......See page 20

CLR VOICE MAIL

..........................See page 20

DIAL TYPE .........See page 20

Press VCID or ^DIR to scroll through menu items.

Press SELECT MENU to select or modify a highlighted item.

Press OFF CLEAR to cancel an operation, return to the previous menu, or exit the menu display.

Getting started

Quick reference guide

Telephone base

HANDSET LOCATOR/ INTERCOM

Press to make handset(s) beep (see page

13), initiate an intercom conversation, transfer or forward a call (see pages 16-18).

SPEAKER

Press to turn speakerphone on or off (begin or end a call, see page 12).

REDIAL/PAUSE

Press to activate the speakerphone to dial out the most recently called number (see page 13). When the speakerphone is already on, press to dial out the most recently called number or press and hold to insert a three-second dialing pause (see page 13).

FLASH

During a call, press to receive an incoming call if call waiting is activated (see page 14).

VOLUME

Press to adjust speakerphone listening volume (see page 14) or base ringer volume (see page 21).

MUTE

While on a call, press to mute microphone; press again to resume (see page 15).

Answering system controls (see pages 31-40)

Press to repeat message. Hold to slow playback. Press twice to hear previous message.

TIME/SET

Press to review or set the answering system clock.

ANSWER ON/OFF

Press to turn answering system on or off.

DELETE

Press to delete a message during playback. Press and hold to delete all old messages when set is idle.

Press to skip to next message. Hold to speed up playback.

Press to play or stop playing messages.

SETUP

Press to review or change answering system options.

REC/MEMO

Press to record a memo or press after pressing announcement.

CHANGE

Press to change a setup option.

SETUP to record an outgoing

Getting started

Parts checklist for E5917

Remember to save your sales receipt and original packaging in case you need to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

Telephone base

Cordless handset

Power adapter

Wall mount bracket

Belt clip

Telephone line cord

Battery pack

Battery cover

Getting started

Parts checklist for E5938B

Save your sales receipt and original packaging in case you need to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

Telephone base Cordless handsets

Cordless handset charger Battery packs Power adapter for

Belt clips

Wall mount bracket

telephone base

Battery covers

Power adapter for handset charger

Telephone line cord

Getting started

Parts checklist for E5939B

Save your sales receipt and original packaging in case you need to ship your telephone for warranty service. Check to make sure the telephone package includes the following:

Wall mount bracket

Telephone base Cordless handsets

Belt clips

Cordless handset chargers Battery packs

Battery covers

Power adapter for telephone base

Power adapters for cordless handset chargers

Telephone line cord

Getting started

Before you begin

About caller identification

Caller ID with call waiting features in this telephone lets you see who’s calling before you answer the phone, even when you’re on another call. These features require services provided by your local telephone company.

Contact your telephone service provider if:

• you have both caller ID and call waiting, but as separate services (you may need combined service).

• you have only caller ID service, or only call waiting service.

• you don’t subscribe to any caller ID or call waiting services.

You can use this telephone with regular caller ID service, and you can use its other features without subscribing to either caller ID or combined caller ID with call waiting service. There may be fees for these services, and they may not be available in all areas.

Caller ID features will work only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

See Caller ID log, beginning on page 27 , for more details about how these features work.

Telephone operating range

This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, the handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office.

If you receive a call while you are out of range, the handset

might not ring — or if it does ring, the call might not connect when you press PHONE FLASH. Move closer to the base, then press

PHONE FLASH to answer the call.

If you move out of range during a telephone conversation, yo u

might hear noise or interference. To improve reception, move closer to the base.

If you move out of range without pressing OFF CLEAR, your

telephone will be left off the hook. To hang up properly, walk back towards the telephone base, periodically pressing OFF CLEAR until the call is disconnected.

Getting started

Telephone base installation

Install the telephone base as shown below. Choose a location in a central location within the home and:

• away from any other cordless (wireless) device such as cordless telephones,

802.11 wireless router (such as WiFi).

• away from other electronic equipment, microwave oven, television, computer, etc. Avoid excessive heat, cold, dust or moisture.

• if you need to install your phone within the same room as other cordless phones or wireless products, you may need to select a different channel for your router and or other cordless phones.

Plug telephone line cord into telephone jack.

NOTE: Use only the power adapter supplied with this product. If you need a replacement, call 1 (800)

222-3111. In Canada, call 1 (866) 288-4268. Be sure to use an electrical outlet not controlled by a wall switch.

Plug the power adapter into an electrical outlet not controlled by a wall switch.

Getting started

Battery installation & charging

After battery installation, place each handset in the telephone base or a charger and allow it to charge for sixteen hours before use. You can keep the battery packs charged by returning the handsets to the telephone base or chargers after each use. When the battery is fully depleted, a recharge takes about sixteen hours. The average talk time on a fully charged battery is about eight hours depending on environmental conditions, and the standby time is approximately four days.

Press in and downward on the tab to open the battery compartment cover.

Plug power adapter into the jack on the underside of charger as shown, then plug into an electrical outlet.

Caution: Use only the supplied rechargeable battery or replacement battery pack (part number 805848-00-00).

NOTE: Use only the power adapter supplied with this product. If you need a replacement, call 1 (800)

222-3111. In Canada, call 1 (866) 288-4268. Be sure to use an electrical outlet not controlled by a wall switch.

Plug the battery pack connector into handset.

Place the battery pack and wires in the compartment.

Place handset in base or charger to charge for sixteen hours before first use.

Slide battery compartment cover up until it clicks closed.

LOW BATTERY

Low battery indicator Return handset to base or charger to recharge when this symbol flashes. (Handset will beep when battery is low.)

Getting started

Wall mounting

The base can be installed on any standard wallphone outlet as shown below. Choose a location away from any electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

1) Connect telephone line cord and AC power cord to telephone jacks and wall jacks, as shown on page 8.

2) Install wall mount bracket onto set. First put the two front wall mount bracket tabs into the front notches on bottom of telephone base, then squeeze the rear tabs of the wall mount bracket as you insert them into the rear notches on the bottom of the telephone base.

NOTE: To disassemble the wall mount bracket, squeeze the rear notches while lifting up the wall mount bracket back and away from the telephone base.

3) Plug power adapter into electrical

outlet.

4) Plug telephone line cord into an

telephone cord wall jack.

5) Position the wall mount bracket

over the wall outlet mounting pegs, and press and slide the wall mount bracket down firmly so it is held securely on the outlet mounting pegs.

Getting started

Belt clip & optional headset

Install belt clip as shown below if desired.

Snap belt clip into notches on the sides of handset.

To release belt clip from handset, press on both flaps of the clip (as shown). Pull and unlock one flap from the notch first before detaching the whole belt clip from handset.

For hands-free telephone conversations, you can use any industry standard

2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm headset.

Plug 2.5 mm headset into the jack on the side of handset (beneath small rubber cap).

Telephone Operation

PHONE 00:00:12

SPEAKER 00:00:12

Elapsed time

Basic handset operation

Making and answering calls

To answer an incoming call, press

SPEAKER, or any dial pad key (0-9, * or #). To

make a call, press PHONE FLASH or SPEAKER, then dial a number. Press OFF CLEAR to hang up.

To preview numbers before dialing, enter numbers first, then press PHONE FLASH or SPEAKER to dial. Press MUTE DELETE or OFF CLEAR at any time to make corrections as you are entering numbers.

The screen displays the elapsed time as you talk (in hours, minutes and seconds).

Hands-free speakerphone calls

To answer a call, press SPEAKER. To make a call, press SPEAKER, then dial a number. During a call, you can press SPEAKER to toggle between hands-free speakerphone and normal handset use. Press OFF CLEAR to hang up.

PHONE FLASH or

REDIAL

555-1234

Last number redial

Press REDIAL PAUSE to display the most recently called numbers (up to 32 digits). Use the V^ buttons or REDIAL PAU SE repeatedly to view up to five recently called numbers. The handset will beep twice at the beginning or end of the list.

To dial any redial number displayed, press PHONE

FLASH or SPEAKER. Or, after pressing PHONE FLASH or SPEAKER, press REDIAL PAUS E to call the

most recently called number (up to 32 digits).

Press MUTE DELETE to delete the number from the redial memory.

Speakerphone

Tone

Telephone Operation

Basic base operation

Making and answering calls

To answer an incoming call, press any dial pad key (0-9, * or #). To make a call, press

SPEAKER, then dial a number. Press SPEAKER

again to hang up.

Last number redial

When the base is idle, press REDIAL /PAUSE will activate the speakerphone and dial out the most recently called number (up to 32 digits).

-OR-

When the speakerphone is already on during an external call, pressing REDIAL /PAUSE to immediately dial out the most recently called number (up to 32 digits).

NOTES:

1. After pressing speaker on the base, if you press and hold REDIAL

/PAUSE while dialing, it will insert a three-second dialing pause.

2. If you dial a number after pressing FLASH, that dialed number will not be saved for redial, so when you press SPEAKER and then

REDIAL /PAUSE, you can only dial out the second latest called number.

Handset locator

If you misplace the handset(s), press HANDSET

LOCATOR /INTERCOM then * at the base. This starts

the paging tone at the handset(s) for 60 seconds to help you locate it. To stop the paging tone, press

PHONE FLASH, SPEAKER, or any dial pad key (0-

9, * or #) at the handset(s), or press HANDSET

LOCATOR /INTERCOM at the base.

SPEAKER, or

NOTES:

1. The handset ringer volume also determines the level of the paging tone. If the handset ringer volume level is set to off (0), that handset will be silenced for all calls and paging (see page 19).

2. During a page, if you press OFF CLEAR on a handset, the ringer of that handset will be silenced, but the page will not be cancelled.

Flash

Volume

Flash

Volume

Telephone Operation

Options while on calls Handset and Base

Volume control

Press ^ or V on the VOLUME button on the side of the handset or press button on the base to adjust the listening volume levels (1-5, of which 5 is the highest).

When you change the volume level, the new setting will automatically be saved.

Call waiting

If you subscribe to a call waiting service with your local telephone service provider, you will hear a beep if someone calls while you are already on a call. Press PHONE FLASH to put your current call on hold and take the new call. You can press

PHONE FLASH at any time to switch back and forth

between calls.

Three-way conference calls

While a call is in progress, a person at another handset can press PHONE FLASH or SPEAKER to join the call. A person at the base can press

SPEAKER to join the call.

^ or V on the VOLUME

A person at either handset can press OFF CLEAR, or place the handset in the base to drop out of the conference call. A person at the base can press

SPEAKER to drop out of the conference call. A

conference call will not be terminated until all the handsets and the base hang up.

Only two handsets (or one handset and the base) can connect to an outside call at any one time.

Telephone Operation

Options while on calls Handset and Base

Mute

Press

MUTE DELETE to silence the microphone. You

will be able to hear the person at the other end, but they will not be able to hear you until you press MUTE DELETE again and resume speaking.

Tone

Mute

Temporary ringer silencing

Press OFF CLEAR or MUTE DELETE while the phone is ringing to silence the ringer temporarily. The next phone call will ring normally.

NOTE: If you have more than one handset in use, all handsets ring with an incoming call. Press OFF or MUTE on one handset will only silence the ringer of that particular handset but the other handset(s) will continue to ring.

Mute

Temporary tone dialing

If you have pulse dialing (rotary) service, you can switch to touch tone dialing during a call by pressing *. This can be useful if you need to send tone signals to access answering systems or long distance services.

After you hang up or press FLASH to access services with your local telephone service provider, the phone automatically returns to pulse dialing (rotary) service.

Press INTERCOM.

Select a station to page.

INTERCOM TO:

Telephone Operation

Intercom calls

If you have more than one handset, use the intercom feature to have conversations among the handsets and base.

• Press the

HANDSET LOCATOR/ INTERCOM on the base to initi-

ate an intercom call.

• After entering the number of the handset (1-4 or 0 for the base) you wish to intercom with, your handset (or base) will call the other handset (or base).

To answer the intercom call:

• At a handset, press INTERCOM, PHONE

FLASH, SPEAKER or any dial pad key (0-9, * or

#).

• At the base, press HANDSET LOCATOR/ INTERCOM,

SPEAKER or any dial pad key (0-9, * or #).

To end the intercom call:

• At a handset, press OFF CLEAR or INTERCOM, or place the handset in a charger or base.

• At the base, press HANDSET LOCATOR/ INTERCOM.

INTERCOM button on a handset or

NOTE: The intercom feature cannot be used while a handset is in the directory or call log. Pressing INTERCOM while on an outside call will initiate call transfer (see page 18). Pressing and holding INTERCOM while on an outside call will initiate call forward (see page 17).

Handling incoming calls

The phone will beep if you receive an outside call during an intercom conversation. You can either:

• Press PHONE FLASH or SPEAKER to end the intercom call and answer the incoming call.

-OR-

• Press INTERCOM or OFF CLEAR on the handset or HANDSET LOCATOR/ INTERCOM on the base to disconnect the intercom connection without answering the incoming call. The incoming call will continue to ring.

FORWARD TO:

Telephone Operation

Call forward

An external call can be forwarded between the following parties:

• From one handset to another handset (purchased separately).

• From a handset to the base.

• From the base to a handset.

Call forward

During a conversation, you can forward the call to another handset or to the base.

• Press and hold

HANDSET LOCATOR/ INTERCOM on the base.

• Enter the handset number (1-4 or 0 for the base) to which you want to forward the call.

• The destination set will ring.

• Press PHONE FLASH, SPEAKER or any dial pad key (0-9, * or #) on the destination handset to answer the call. On the base, press SPEAKER or any dial pad key (0-9, * or #) to answer the call.

INTERCOM on the handset or

NOTE: If the forwarded call is not answered within 30 seconds, the external call will be returned to the base or handset that originated the forward, and its display will show CALL BACK. If the returned call is not answered within an additional 30 seconds, the external call will end automatically.

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