AT&T E5927 User Manual
User’s manual
5.8 GHz Cordless
Telephone/Answering
System E5926/E5927B/
E5937B/E5947B/E1937B
with Caller ID/Call Waiting
Congratulations on your purchase
of this AT&T product.
Before using this telephone system, please read
Important safety instructions
on pages 51 to 53 of this manual.
NEED HELP?
Our representatives are here
to help you with any questions concerning the
operation of this product, available accessories,
or any other related issues.
Call toll free
1 (800) 222-3111
In Canada, call
1 (866) 288-4268
or visit our web site at
www.telephones.att.com
Model #: E5926/E5927B/E5937B/E5947B/E1937B
Product name: 5.8GHz cordless telephone/answering system
Serial #:
(found on the bottom of the telephone base)
Purchase date:
Place of purchase:
IMPORTANT
Information about caller ID with call waiting
This product has a caller ID with call waiting feature that works with service from
your local telephone service provider.
Caller ID with call waiting lets you see who is calling before answering the phone, even
when you’re on another call.
You may need to change your telephone service to use this feature. Contact
your telephone service provider if:
• You have both caller ID and call waiting, but as separate services (you may need
combined service).
• You have only caller ID service, or only call waiting service.
• You don’t subscribe to any caller ID or call waiting services.
You can use this product with regular caller ID service, or you can use this product’s
other features without subscribing to either caller ID or combined caller ID with call
waiting service.
There are fees for caller ID services, and they may not be available in all areas.
Depending on your service, you may see the caller’s number, or the caller’s name and
number. This product can provide information only if both you and the caller are in areas
offering caller ID service, and if both telephone companies use compatible equipment.
The time and date are sent by the service provider along with the call information.
Copyright © 2006 Advanced American Telephones. All rights reserved.
AT&T and the Globe Design are trademarks of AT&T Corp.,
licensed to Advanced American Telephones.
You must install and
charge the battery before
using the telephone.
For customer service or product
information, visit our web site at
STOP!
See page 10
for easy instructions.
www.telephones.att.com
or call 1 (800) 222-3111.
In Canada, call 1 (866) 288-4268.
Add new handsets to make your phone more versatile (see page 43)
Your telephone can accommodate up to four cordless handsets. You can add new
handsets (model E597-1, sold separately) at any time, but each must be registered
with the base before use.
The handset provided with your E5926 is automatically registered as handset1.
Additional handsets will be assigned numbers in the order they are registered
(handset 2, handset 3, or handset 4). You can register a maximum of four handsets.
The E5927B has two handsets automatically registered as handsets 1 and 2. You can
register two additional handsets, which will then be assigned as numbers 3 and 4.
The E5937B/E1937B has three handsets automatically registered as handsets 1, 2
and 3. You can register one additional handset, which will then be assigned as number 4.
The E5947B has four pre-registered handsets. You cannot register any additional
handset with the base of E5947B.
Handset 1 Handset 2 Handset 3 Handset 4
NOTE: A maximum of two handsets can be used on an outside call, and the other two handsets can be used
on an intercom call.
User's manual
5.8 GHz Cordless
Telephone/Answering
System E5926/E5927B/
E5937B/E5947B/E1937B
with caller ID/ call waiting
Table of contents
Getting started
Quick reference guide ......................... 2
Parts checklist ........................................4
Before you begin ...................................8
Telephone base installation ................. 9
Battery installation & charging .........10
Wall mounting .....................................11
Belt clip & optional headset ...................12
Telephone operation
Basic operation ....................................13
Options while on calls .......................15
Intercom calls ....................................... 17
Call forward .........................................18
Call transfer..........................................19
Handset settings ..................................20
Directory
Directory .............................................. 22
New directory entries .......................23
Directory search .................................25
To dial, delete or change entries......26
Caller ID operation
Caller ID log .........................................27
To review the call log .........................29
Answering system operation
Answering system operation ............30
Day and time announcements .......... 31
Outgoing announcements .................32
Announcement only mode ...............33
Changing feature options ..................34
Message playback ................................35
Recording and playing memos..........36
Message counter displays ..................37
Remote access .....................................38
Appendix
Screen icons, indicator
lights & tones ........................................... 40
Handset display screen messages ...... 41
Adding new handsets ............................43
Replacing a handset ................................ 44
Troubleshooting ..................................45
Important safety instructions ...........51
FCC Part 68 and ACTA .....................54
FCC Part 15 .........................................55
Limited warranty ................................. 56
Technical specifications ......................59
Index ...................................................... 60
Remote access wallet card ............... 61
1
Getting started
Quick reference guide
Cordless handset
CID
Press to scroll down while in menus.
Press to display caller ID information
(see page 29). While entering names
or numbers, press to move the cursor
to the left.
PHONE/FLASH
Press to make or answer a call.
During a call, press to receive an
incoming call if call waiting is activated
(see page 15).
MUTE/DELETE
While on a call, press to mute microphone
(see page 16).
While reviewing the call log, press to delete
an individual entry, or press and hold to
clear the caller ID log (see page 29).
While pre-dialing, press to delete digits
from a string (see page 13).
SPEAKER
Press to activate handset speakerphone.
Press again to resume normal handset
use (see page 13).
Feature menu
> shows a highlighted item
>DIRECTORY
CALL LOG
Menu
Feature menu
DIRECTORY ..........See page 23
CALL LOG ..............See page 27
RINGER VOLUME .See page 20
RINGER TONE .......See page 20
KEY TONE .............See page 20
LANGUAGE ............See page 21
CLR VOICE MAIL ...See page 21
DIAL TYPE .............See page 21
SELECT/MENU
Press to display menu, or to select a
highlighted item from menu or save
an entry.
DIR
Press to scroll up while in menus.
Press to display directory entries (see
page 25). While entering names, press
to move the cursor to the right.
OFF/CLEAR
During a call, press to hang up.
While using menus, press to cancel
an operation, back up to the previous
menu, or exit the menu display.
REDIAL/PAUSE
Press to view redial memory (see page
13). While entering numbers, press
and hold to insert a dialing pause (see
page 23).
INTERCOM
Press to initiate an intercom conversation, transfer or forward a call (see
pages 17-19).
Press or to scroll through
menu items.
Press SELECT to select or
modify a highlighted item.
Press OFF/CLEAR to cancel
an operation, back up to the
previous menu, or exit the menu
display.
2
Getting started
Quick reference guide
Telephone base
CHARGE
On when the cordless handset is
properly positioned to charge in
the telephone base.
VOLUME
Press to adjust message
playback volume.
HANDSET LOCATOR
Press to make handset(s) beep
(see page 14).
IN USE
On when handset is in use or you are registering a handset. Flashes when another phone is in use on the same
line, or the answering system is answering an incoming
call, or you are de-registering a handset from the base.
Answering system controls (see pages 30-39)
Press to play or stop playing messages.
Press to repeat message.
Hold to slow playback.
Press twice to hear
previous message.
ANSWER ON/OFF ..........Press to turn answering system on or off.
DELETE ..........................Press to delete a message during play back. Hold to
delete all old messages when set is idle.
TIME/SET ........................Press to review or set the answering system clock.
SETUP .............................Press to review or change answering system options.
CHANGE .........................Press to change a menu option.
REC/MEMO .....................Press to record a memo, or after pressing SETUP, to
record an outgoing announcement.
Press to skip to next
message. Hold to
speed up playback.
3
Getting started
Parts checklist for E5926
Save your sales receipt and original packaging in case you need to ship your telephone
for warranty service.
Check to make sure the telephone package includes the following:
Telephone base Cordless handset
Belt clip for cordless
handset
Power adapter for
telephone base
Battery pack
for cordless
handset
Wall mount bracket for
telephone base
4
Battery compartment cover
Telephone line cord
Getting started
Parts checklist for E5927B
Save your sales receipt and original packaging in case you need to ship your telephone
for warranty service.
Check to make sure the telephone package includes the following:
Telephone base Cordless handsets Wall mount bracket
Charger for cordless
handset
Power adapter for
telephone base
Power adapter for
handset charger
Battery packs for
cordless handsets
Belt clips for cordless
handsets
for telephone base
Battery compartment
covers
Telephone line cord
5
Getting started
Parts checklist for E5937B/E1937B
Save your sales receipt and original packaging in case you need to ship your telephone
for warranty service.
Check to make sure the telephone package includes the following:
Telephone base
Belt clips for cordless
handsets
Chargers for cordless
handsets
Cordless handsets
Battery packs for cordless
handsets
Power adapter for
telephone base
Power adapters for
handset chargers
Wall mount bracket
for telephone base
Battery compartment
covers
Telephone line cord
6
Getting started
Parts checklist for E5947B
Save your sales receipt and original packaging in case you need to ship your telephone
for warranty service.
Check to make sure the telephone package includes the following:
Telephone base
Belt clips for cordless handsets Chargers for cordless handsets
Battery packs for cordless handsets
Battery compartment covers
Cordless handsets
Power adapter for
telephone base
Telephone line cord
Power adapters for
handset chargers
Wall mount bracket
for telephone base
7
Getting started
Before you begin
About caller identification
Caller ID with call waiting features in
this telephone let you see who’s calling before you answer the phone, even
when you’re on another call. These
features require services provided by
your local telephone company.
Contact your telephone service provider if:
• You have both caller ID and call
waiting, but as separate services
(you may need combined service).
• You have only caller ID service, or
only call waiting service.
• You don’t subscribe to any caller ID
or call waiting services.
You can use this telephone with regular caller ID service, or you can use its
other features without subscribing to
either caller ID or combined caller ID
with call waiting service. There may be
fees for these services, and they may
not be available in all areas.
Caller ID features will work only if
both you and the caller are in areas
offering caller ID service, and if both
telephone companies use compatible
equipment.
Telephone operating range
This cordless telephone operates with
the maximum power allowed by the
Federal Communications Commission
(FCC). Even so, the handset(s) and
base can communicate over only a certain distance — which can vary with
the locations of the telephone base
and handset(s), the weather, the layout,
and the construction of your home or
office.
If you receive a call while you
are out of range, the handset might
not ring — or if it does ring, the call
might not connect when you press
PHONE/FLASH Move closer to the
base, then press PHONE/FLASH to
answer the call.
If you move out of range during a
telephone conversation, you might
hear noise or interference. To improve
reception, move closer to the base.
If you move out of range without
pressing OFF/CLEAR, your telephone
will be left off the hook. To hang
up properly, walk back toward the
telephone base, periodically pressing
OFF/CLEAR until the call is discon-
nected.
See caller ID operation, beginning on
page 27, for more details about how
these features work.
8
Getting started
Telephone base installation
Install the telephone base as shown below. Choose a location in a central location
within the home and:
• Away from any other cordless (wireless) device such as cordless telephones, 802.11
wireless router (such as WiFi).
• Away from other electronic equipment, microwave oven, television, computer, etc.
Avoid excessive heat, cold, dust or moisture.
• If you need to install your phone within the same room as other cordless phones or
wireless products, you may need to select different channel(s) for your router and/or
other cordless phones.
Plug telephone
line cord into
telephone jack.
Plug the large power
adapter into an electrical
outlet not controlled by a
wall switch.
NOTES:
1. Use only the power cord supplied with this product. If you need a replacement, call 1 (800) 222-3111.
In Canada, call 1 (866) 288-4268.
2. Be sure to use an electrical outlet not controlled by a wall switch.
9
Getting started
Battery installation & charging
After battery installation, place each handset in the telephone base or a charger and allow
to charge for 16 hours before use. You can keep the battery packs charged by returning
the handsets to the telephone base or chargers after each use. When the battery is fully
depleted, a recharge takes about 12 hours. The average talk time on a fully charged battery is about eight hours depending on environmental conditions, and the standby time is
approximately four days.
Press in and downward on
the tab to open the battery
compartment cover.
Plug power adapter into the jack
on the underside of charger as
shown, then plug into an electrical outlet.
Caution: Use only the supplied rechargeable battery or replacement battery pack (part number 80-5848-00-00).
NOTES:
1. Use only the power cord supplied with this product. If you need a replacement, call 1 (800) 222-3111.
In Canada, call 1 (866) 288-4268.
2. Be sure to use an electrical outlet not controlled by a wall switch.
Plug the battery
pack connector
into handset.
Place the battery
pack and wires in
the compartment.
Place handset in base or
charger to charge for 16
hours before first use.
Slide battery compartment
cover up until it clicks closed.
LOW BATTERY
Low battery indicator
Return handset to base
or charger to recharge
when this symbol flashes.
(Handset will beep when
battery is low.)
10
Getting started
Wall mounting
The base can be installed on any standard wall-phone outlet as shown below. Choose a
location away from electronic equipment, such as personal computers, computer routers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.
1) Connect telephone line cord and AC
power cord to telephone jacks and wall
jacks, as shown on page 9.
2) Install wall mount bracket onto set.
First put the two front wall mount
bracket tabs into the front notches
on bottom of telephone base, then
squeeze the rear tabs of the wall
mount bracket as you insert them into
the rear notches on the bottom of
the telephone base.
NOTE: To disassemble the wall
mount bracket, squeeze the rear notches
while lifting up the wall mount bracket
back and away from the telephone base.
b
b
3) Plug power adapter into electrical
outlet.
4) Plug telephone line cord into telephone cord wall jack.
5) Position the wall mount bracket
over the wall outlet mounting pegs,
and press and slide the wall mount
bracket down firmly so it is held
securely on the outlet mounting
pegs.
11
a
a
Getting started
Belt clip & optional headset
Install belt clip as shown below if desired.
For hands-free telephone conversations, you can use any industry standard 2.5 mm
headset (purchased separately). For best results, use an AT&T 2.5 mm headset.
Snap belt clip into
notches on both
sides of handset.
To release belt clip from handset, press
on both flaps of the clip (as shown). Pull
and unlock one flap from the notch first
before detaching the whole belt clip from
handset.
Plug 2.5 mm headset
into jack on side of
handset (beneath
small rubber cap).
12
Telephone operation
PHONE 00:00:12
SPEAKER 00:00:12
REDIAL
555-1234
Elapsed time
Basic operation
Making and answering calls
To answer an incoming call, press
SPEAKER, or any dial pad key (0-9, * or #). To make
a call, press
PHONE/FLASH or SPEAKER, then dial a
number. Press OFF/CLEAR to hang up.
To preview numbers before dialing, enter numbers first,
then press PHONE/FLASH or SPEAKER to dial. Press
MUTE/DELETE or OFF/CLEAR at any time to make cor-
rections as you are entering numbers.
The screen displays the elapsed time as you talk (in
hours, minutes and seconds).
Hands-free speakerphone calls
To answer a call, press SPEAKER. To make a call, press
SPEAKER, then dial a number. During a call you can
press SPEAKER to toggle between hands-free speakerphone and normal handset use. Press OFF/CLEAR to
hang up.
PHONE/FLASH or
Last number redial
Before pressing PHONE/FLASH, press REDIAL/PAUS E to
display the most recently called numbers (up to 32 digits). Use the buttons or REDIAL/PAUS E repeatedly to
view up to five recently called numbers. The handset will
beep twice at the beginning or end of the list.
Press PHONE/FLASH or SPEAKER to redial any displayed number or press PHONE/FLASH then REDIAL/PAU SE
to call the most recently called number (up to 32 digits).
Press MUTE/DELETE to delete the number from the redial
memory.
13
Telephone operation
Basic operation
Handset locator
If you misplace the handset(s), press
LOCATOR at the base. This starts the paging tone at the
handset(s) for 60 seconds to help you locate it. To stop
the paging tone, press PHONE/FLASH, SPEAKER, or
any dial pad key (0-9, *, or #) at the handset(s), or press
HANDSET LOCATOR at the base.
NOTES:
1. The handset ringer volume also determines the level of the paging tone.
If the handset ringer volume level is set to off (0), that handset will be
silenced for all calls and paging (see page 20).
2. During a page, if you press OFF/
that handset will be silenced. But the page will not be cancelled.
CLEAR on a handset, the ringer of
HANDSET
14
Flash
Volume
Telephone operation
Options while on calls
Volume control
Press
the handset to adjust listening volume. Each button
press raises or lowers volume by one level.
When you change the volume level, the new setting is
saved.
Call waiting
If you subscribe to call waiting service with your local
telephone service provider, you will hear a beep if
someone calls while you are already on a call. Press
take the new call. You can press PHONE/FLASH at any
time to switch back and forth between calls.
Three-way conference calls
While a call is in progress, a person at another handset
can press PHONE/FLASH or SPEAKER to join the call.
A person at either handset can press OFF/CLEAR, or
place the handset in the base or charger, to drop out of
the conference call, but the call will not be terminated
until all handsets hang up.
Only two handsets are allowed to connect to an outside call.
or on the VOLUME button on the side of
PHONE/FLASH to put your current call on hold and
15
Tone
Mute
Ringer
silenced
Telephone operation
Options while on calls
Mute
MUTE/DELETE to silence the microphone. You will
Press
be able to hear the person at the other end, but they
will not be able to hear you until you press MUTE/DELETE
again and resume speaking.
Temporary ring silencing
Press OFF/CLEAR or MUTE/DELETE while the phone is
ringing to silence the ringer temporarily.
The next phone call will ring normally.
NOTE: If you have more than one handset in use, all handsets ring with
an incoming call. Press OFF or MUTE on one handset will only silence the
ringer of that particular handset but the other handset(s) will continue to ring.
Temporary tone dialing
If you have dial pulse (rotary) service, you can switch
to touch tone dialing during a call by pressing *. This
can be useful if you need to send tone signals for access
to answering systems or long-distance services.
After you hang up or press PHONE/FLASH (to receive a
call waiting call), the phone automatically returns to dial
pulse (rotary) service.
16
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