Table of
Contents
555-231-777
Issue 1
March, 1996
8403 Voice Terminal
Quick Reference
Graphics © AT&T 1988
Blank Page
8403 Voice Terminal Quick Reference0
This 8403 Voice Terminal Quick Reference shows you how to access the fol-
server
lowing features available on the GuestWorks™
■ Abbreviated Dialing
■ Automatic Callback
■ Call Forwarding
■ Call Park
■ Call Pickup
■ Conference
■ Drop
■ Feature Directory
■ Hold
:
■ Last Number Dialed (Redial)
■ Leave Word Calling
■ Message Retrieval
■ Mute
■ Priority Calling
■ Select Ringing P atte rn
■ Self-Test
■ Send All Calls
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■ Speaker (Listen-Only)
Speaker
■ Transfer
■ Volume Control
Conventions 0
The following conventions are used in this document:
■ Buttons you press on the voice terminal are shown as follows:
Feature
■ The term “dial keypad” refers to the touch-tone keypad where you dial
(enter) telephone number s and feat ure access codes.
■ The phrase “go off-hook” means that you must lift the handset or press
Speaker
the button. The phrase “go on-hook” means that you must
replace the handset on the handset cradle, or press the button.
■ If your voice terminal is an Attendant Backup position, you will have “con-
sole” permissions assigned to your voice terminal. This is done so you
can do most of the tasks available from the standard attendant console.
■ You will hear the following call progress tones during normal operation:
— Dial tone — a steady tone you hear when you first select an idle
call appearance.
— Ringback tone — the normal ringing tone you hear after you dial a
guest room or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the person
you are calling is busy on their telephone.
— Reorder tone — a fast on-off-on-off tone you hear when calling
facilities are not available or out of order.
— Confirmation tone — a three-burst tone you hear after success-
fully using a feature access code.
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— Intercept tone — a high-to-low tone you hear when a call or fea-
ture access code is not accepted.
■ The following table lists the feat ures you can use from your voice termi-
nal. Your system admi nistra tor will give you a list of the feature access
codes. Write them into this table.
Feature Feature Access Code
Abbreviated Dialing
Program Access
Personal List 1 Access
Personal List 2 Access
Personal List 3 Access
Automatic Callback
Deactivate
Call Forwarding - All Calls
Activation
Deactivation
Call Forwarding - Busy/Don’t Answer
Activation
Deactivation
Call Pa rk
Activation
Answer Back
Call Pi ckup
Last Number Dialed
Leave Word Calling
Send a Message
Cancel a Message
Priority Calling
Send All Calls
Activation
Deactivation
Issue 1 March 1996 5
Abbreviated Dialing 0
The Abbreviated Dialing (AD) feature allows you to store phone numbers and
feature access codes for repeated use. This section describes two different
ways of storing AD numbers: automatic dial ing but tons and personal AD lists.
Automatic dial ing buttons give you direct access to a designated number that is
not stored on an AD list. Automatic diali ng buttons must be activat ed throug h
system administrat ion bef ore you can program a phone numb er for that button.
Up to three personal lists can be assigned for each voice terminal .
Automatic Dialing Buttons 0
To program an automatic dialing button that is stored on your Feature Directory,
do the following:
1. On a sheet of paper, write down the phone numb e rs and feature access
codes you want to store.
2. Go off-hook.
■ You hear a dial tone.
3. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to the AD Program feature.
b. Dial the AD Program feature access code _____.
■ You hear a dial tone.
4. Press , and then press the dial keypad number for the button you
Feature
wish to program.
■ You hear a dial tone.
5. Dial the phone number or feature access code you want to store (up
to 24 digits).
6. Press .
#
■ You hear a confirmation tone f ollowe d by a dial tone.
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7. Go on-hook.
To place a call using an automatic dialing but ton , do the following:
1. Go off-hook.
■ You hear a dial tone.
2. Press , and then press the dial keypad number assigned to the
Feature
Automatic Dialin g button ent ry you wish to call. For exampl e, to call the
number stored in Feature Director y entry F3, press , and then
3
press .
■ You hear a ringback tone.
Feature
Personal AD Lists 0
To program a personal AD list item, do the following:
1. On a sheet of paper, write down the phone numbe rs and feature access
codes you want to store.
2. Go off-hoo k.
■ You hear a dial tone.
3. Dial the AD Program feature access code _____.
■ You hear a dial tone.
4. Dial the personal list numbe r (1, 2, or 3).
■ You hear a dial tone.
5. Dial the list item (1, 2, 3, and so on).
■ You hear a dial tone.
6. Dial the phone number or feature access code you want to store (up
to 24 digits).
7. Press .
#
■ You hear a confirmation tone f ollowe d by a dial tone.
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8. Repeat Steps 5 through 7 if you want to program additional item s on the
same list.
9. Go on-hook when you are finished. Start over with Step 1 if you want to
program items on a different personal list.
To place a call using a personal list item, do the following:
1. Go off hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to a list feature access code.
b. Dial the desired AD personal list feature access code _____ (this
could be any of three feature access codes).
■ You hear a dial tone.
3. Dial the desired AD list item (1, 2, 3, and so on).
■ You hear a ringback tone.
Automatic Callback 0
The Automatic Callback feature allows you to automatically queue a recall to an
extension that is busy, does not answer, or returns a Call Waiting ringback tone.
When the queued extension becomes availabl e, a callback is made to your
voice terminal.
NOTE:
An Automatic Callback request is autom ati cally cance lled af ter 30 min utes.
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To use the Automatic Call back feature, do the following:
1. After you hear a ringback tone or a busy tone, press , and then
Feature
press the dial keypad number assigned to the Automatic Callback feature.
■ You hear a confirmation tone.
2. Go on-hook.
■ When the called telephone becomes available agai n, your tele-
phone rings with priority ringi ng (a 3-bu rst ringback t one).
3. Go off-hook.
■ You hear a ringback tone, and the call is placed to the number you
originally called.
If you decide that you want to cancel the Automatic Callback request, do the
following:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to the Automatic Callback feature.
b. Dial the Automatic Callback deactivation feature access code
_____.
■ You hear a dial tone.
3. Go on-hook.
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Call Forwarding 0
There are two Call Forwarding features you can use: Call Forwarding - All Calls
and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes
calls to your voice terminal to be forwarded immediately to a different telephone
number. Call Forwarding - Busy/Don’t Answer causes calls to your voice terminal to be forwarded to a different telephone number only if you do not answer or
if your line is busy.
!
SECURITY ALERT:
Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer are not
recommended for use to extend calls to “out of hotel” sites due to the potential
for toll fraud. Reliable call disconnect from your local service provider's central
switching office may not always be possible, thus allowing dial tone to be
returned to the caller and toll fraud to occur.
To forward calls to another telephone number, do the following:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
to the Call Forwarding - All Calls feature. Continue with Step 4.
b. Dial the Call Forwarding - All Calls feature access code _____ or
the Call Forwarding - Busy/Don’t Answer feature access code
_____. Continue with Step 3.
■ You hear a dial tone.
Feature
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3. If your voice terminal is administered with “console” permissions, dial
your own extension number. Otherwise, go to Step 4.
■ You hear a dial tone.
4. Dial the telephone number to where the calls will be forwarded.
■ You hear a confirmation tone.
5. Go on-hook.
To cancel either type of Call Forwarding, do the following:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. If you activated Call Forwarding using Feature Directory, press
, and then the dial keypad number assigned to the Call
Feature
Forwarding feature. Conti nue wit h Step 4.
b. If you activated Call Forwarding using either Feature Directory or
a feature access code, dial the Call Forwarding deactivation feature access code _____.
■ You hear a dial tone.
3. If your voice terminal is administered with “console” permissions, dial
your own extension number.
■ You hear a confirmation tone.
4. Go on-hook.
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Call Park 0
The Call Park feature allows you to park a call on the server, and then reconnect the call using your voice terminal or a different voice termina l.
To park a call at your extension (for retri eval from any extension), do the
following:
1. While active on a call, press .
■ You hear a dial tone.
Transfer
2. Dial the Call Park feature access code _____.
■ You hear a confirmation tone.
3. Press again.
Transfer
■ You hear silence.
4. Go on-hook.
To return to a call parked at your extension, do the following:
1. Go off-hook.
■ You hear a dial tone.
2. Dial the Answer Back feature access code _____.
■ You hear a dial tone.
3. Dial your own extension number.
■ You hear a confirmation tone, and then you are connected to the
parked call.
To retrieve a call parked at a different extension:
1. Go off-hook.
■ You hear a dial tone.
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2. Dial the Answer Back feature access code _____.
Feature
■ You hear a dial tone.
3. Dial the extension number of the person that parked the call.
■ You hear a confirmation tone, and then you are connected to the
parked call.
Call Pickup 0
The Call Pickup feature allows you to answer calls intended for other extension
numbers within your Call Pickup group. Call Pickup groups are established so
that when one member of a group is gone, other members of the group can
answer that member's calls. A Call Pickup group usually consists of people who
are located in the same area or have similar functions (such as the front office
staff).
To answer a call placed to a member of your pickup group when your voice terminal is idle, do the following:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
to the Call Pickup feature.
b. Dial the Call Pickup feature access code _____.
■ You are connected to the incoming call.
To pick up a call when you are already active on another call, do the following:
1. Press .
Hold
■ The current call is placed on hold, and the green status lamp at
the call appearance flutters.
Issue 1 March 1996 13
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to the Call Pickup feature.
b. Press an idle call appearance button, then dial the Call Pickup
feature access code _____.
■ You are connected to the incoming call.
Conference 0
The Conference feature allows you to set up a six-party conference call without
attendant assistance. You cannot create a conference call when the first party is
the attendant.
To establish a conference call while on a two-party call, do the followi ng:
1. Press .
2. Dial the number of the new party, and wait for an answer.
Conf
■ The existing call is put on hold, and you hear a dial tone.
■ You can privately discuss the call with the new party at this time. If
you want to establish the confere nce call, continue wit h Step 3.
If there is no answer or the line is busy, press the held call appear-
ance button to return to the held call.
3. Press again.
Conf
■ All parties are connected on the conference call.
4. Repeat Steps 1 through 3 to add more parties to the conference ca ll.
To create a conference call when you have a call on hold and you have a
second active call, do the following:
1. Press .
Conf
■ The active call goes on hold, and you hear a dial tone.
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2. Press the call appearance button of the call originally on hold (th e first
call).
■ You are reconnected to your first caller.
3. Press again.
Conf
■ All three parties are now connected in a conference call.
To drop the last party added to a conference call:
1. Press .
Drop
■ The last party added to the conference call is dropped from the
call.
Drop 0
The Drop feature allows you to disconnect the current call with one push of a
button.
To drop the current call, do the following:
1. Press .
Drop
■ You hear a dial tone.
Feature Directory 0
The Feature Directory provides a quick and convenient way to access 12 features on the server. If the entries for any of the Feature Directory posit ions are
blank, your system administ rator can assig n features to them. Usually, the Feature Directory on your voice terminal has already been assigned for you. However, if there are changes in feature assignments, you can remove the old
Feature Directory card from behind the plastic cover, and write (or type) the new
feature assignments on the blank Feature Direct o ry located under the current
one.
Issue 1 March 1996 15
To access a feature assigned to the Feature Directory, press , and then
press the corresponding dial keypad number, through , , or . For
0 9
example, if the Send All Calls feature is assigned to Feature Directory entry F1,
you must press , and then press to use this feature. If you have
Feature
1
Feature
*
#
programmed your home telephone number on an Ab breviat ed Dialing button
assigned to Feature Directory entry F*, you must press , and then press
to call hom e.
*
Feature
The red lamp next to goes on when the button is pressed to let you
Feature
know that your dial keypad is now in the feature selection mod e.
Hold 0
The Hold feature allows you to put your current call on hold while you answer
another call, make a call, or perform some other task.
To place a call on hold, do the following:
1. Press .
To place a call on hold and answer a new call, do the following:
1. Press .
2. Press the call appearance button of the incoming call.
To return to a held call, do the following:
Hold
■ The current call is placed on hold and the green status lamp at the
call appearance flutters.
Hold
■ The current call is placed on hold, and the green status lamp at
the call appearance flutters.
■ You are connected to the incoming call.
1. Press the call appearance button of the held call.
■ You are reconnected to the held call.
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Last Number Dialed (Redial) 0
The Last Number Dialed (Redial ) feature allows you to redial the last number
you dialed.
To use the Last Number Dialed feature, do the followin g:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to the Last Number Dialed feature.
b. Dial the Last Number Dialed feature access code _____.
■ A call is placed to the last number you dialed.
Leave Word Calling 0
The Leave Word Calling (LWC) feature allows you to leave a standard “call me
back” message to other users on the server. When a message is created, the
user’s message waiting lamp goes on.
To leave a message after dialing an extension (when your call is not answered,
you hear a coverage tone or a busy tone, or you have been put on hold), do the
following:
1. Press , and then press the dial keypad number assigned to the
Leave Word Calling feature.
2. Go on-hook.
Feature
■ You hear a confirmation tone.
■ The message waiting lam p at the called extension fla she s.
Issue 1 March 1996 17
To leave a message without ringing an extension, do the followi ng:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to the Leave Word Calling feature.
b. Dial the Leave Word Calling - Send a Message feature access
code _____.
■ You hear a dial tone.
3. Dial the extension for which you want to leave a message.
■ You hear a confirmation tone.
4. Go on-hook.
To cancel a Leave Word Calling message:
1. Go off-hook.
■ You hear a dial tone.
2. Dial the Leave Word Calling - Cancel a Message feature access code
_____.
■ You hear a dial tone.
3. Dial the extension for which you left a message.
■ You hear a confirmation tone.
■ Your Leave Word Calling message is canceled.
4. Go on-hook.
18 Issue 1 March 1996
Message Retrieval 0
The Message Waiting lamp indi cates tha t someone has left you a message,
either by Leave Word Calling or by voice mail. To retrieve your messages, follow local procedures.
Mute 0
The Mute feature allows you to turn off the microphone on the hand set. This
prevents other parties on the call from he aring you.
To use the Mute feature, do th e following:
1. Press the button.
■ The red lamp next to the button goes on.
■ The other parties on the call cannot hear you talking.
2. When you are ready to resume the conversation, press the button.
■ The red lamp next to the button goes off.
■ The other parties on the call can hear you talking.
Mute
Mute
Mute
Mute
Priority Calling 0
The Priority Calling feature allows you to ring another voice terminal with special
three-burst ringing (this ringing pattern will vary for some voice terminals). This
identifies the call as important, and the call should be answere d immedia tely.
To place a priority call, do the following:
1. Go off-hook.
■ You hear a dial tone.
Issue 1 March 1996 19
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to the Priority Calling feature.
b. Dial the Priority Calling feature access code _____.
■ You hear a dial tone.
3. Dial the extension number.
■ You hear a ringback tone.
To change a regular call into a priority call (when you hear a busy tone or a
ringback tone), do the following:
1. Press , and then press the dial keypad number assigned to the
Feature
Priority Calling feature.
■ You hear a ringback tone.
Select Ringing Pattern 0
You can select one of eight different ringing patterns for incoming calls. When
there are several users in the same seating area, you can select a distinct ringing pattern so you can recognize when your voice terminal is ringing.
To select a ringing pattern, do the followin g:
1. While on-hook, press , and then press .
■ The current ringing pattern rings repeat edly.
■ The lamp flashes.
2. Press repeatedly to step through the rest of the ringing patterns.
Feature
Hold
Feature
Hold
3. When you hear the ringing pattern you want to use, press .
20 Issue 1 March 1996
Feature
Self-Test 0
Feature
To test the lamps on your voice terminal, do the following :
1. Press and hold .
■ All the lamps go on.
2. Release to end the test.
■ All the lamps go off, except for the lamp, which stays green
Test
Test
Test
for a few seconds.
Send All Calls 0
The Send All Calls feature immediat ely redirect s your calls to your predefined
Call Coverage path. You can use this feature when you do not want to be disturbed. If a coverage path is not administered, this feature does not work.
To use Send All Calls, do the foll owing:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
to the Send All Calls feature.
■ You hear a dial tone.
b. Dial the Send All Calls activation feature access code _____.
■ You hear a confirmation tone.
3. Go on-hook.
Issue 1 March 1996 21
To cancel Send All Calls, do the following:
1. Go off-hook.
■ You hear a dial tone.
2. Do one of the foll owing:
a. Press , and then press the dial keypad number assigned
Feature
to the Send All Calls - Cancel feature.
■ You hear a dial tone.
b. Dial the Send All Calls deactivation feature access code _____.
■ You hear a confirmation tone.
3. Go on-hook.
Speaker (Listen-Only) 0
Your voice terminal is equipped with a listen-only speaker. Y ou ca n use it to
access features or to listen to mes sages. You must use the handset when talking on a call.
To use the speaker, do the following:
1. Press .
2. Place a call or access a feature.
Speaker
■ You hear a dial tone.
■ The lam p goes on to remind you that the speaker is in the
Mute
listen-only mode.
To turn off the speaker and use the handset, do the following:
1. Pick up the handset.
■ The speaker shuts off and the call goes through the handset.
2. Continue with your call.
22 Issue 1 March 1996
To change from the handset to the speaker, do the following:
1. Press .
2. Hang up the handset.
To end a call while using the speaker, do the following:
1. Press .
Speaker
■ The speaker comes on and the call goes through the speaker.
Speaker
Transfer 0
The Transfer feature all ows you to transfer calls from your voice terminal to a
coworker or to a hotel guest. You cannot transfer a call from the attendant to a
coworker or hotel guest.
!
SECURITY ALERT:
Social Engineering — “Social Engin eering” is a con game that hackers
frequently use. It is sometimes referred to as “Operator Deceit.” The success
of this con requires gullibility or laxity on the part of the operator or employee,
of which the hacker takes full advantage. For example, hackers call an
employee, claim to have the wrong extension number, and ask to be
transferred back to the operator. To the operato r, the call appears to be an
internal call. The hacker then asks for an outside line. Often, because
operators are not trained about toll fraud, they will connect the hacker to an
outside line. Another example of social engineering is when a hacker calls the
operator and pretends to be a telephone maint enance repair person. They
make statements such as: “This is AT&T testing your lines. Please transfer
me to 900 or 9#,” or “I need to verify your DID number range.” An untrained
operator may provide the requested transfer or informati on, giving the hacker
more ammunition with which to crack your system.
Issue 1 March 1996 23
To transfer the current call, do the following:
Volume
1. Press .
Transfer
■ The call is placed on hold.
■ You hear a dial tone.
2. Dial the number to which the call is to be transferred.
■ You hear a ringback tone.
3. Remain on the line and announce the call; if there is no answer or the
line is busy, return to the held call by pressing the held call appearance
button.
4. Press again.
Transfer
■ The call is transferred.
5. Go on-hook.
Volume Control 0
The volume control on your voice terminal can be a djusted to eight different volume levels for the ringer, the speaker, and the handset. This is done by pressing the button when a call is ringing, when using the speaker, or when
using the handset. Pressing the right side of the butt on increases the
volume, and pressing the left side of the button decreases the volume.
Volume
Volume
24 Issue 1 March 1996
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