AT&T 410820 User Manual
AT&T
®
MERLIN
COMMUNICATIONS SYSTEM
USER’S GUIDE
MODELS 206, 410 AND 820
WITH FEATURE PACKAGE 2
Table of Contents
Available Features
Key to Symbols
Placing and Answering Calls
Line Buttons and Lights
Distinctive Ringing
Placing an Outside Call
Line Request
Answering an Outside Call
Placing an Intercom Call
Answering an Intercom Call
Fixed Features
Hold
Transfer
Conference
Drop
Message Waiting
Recall
Speaker
On-Hook Dialing
Monitor-on-Hold
Group Listening
Programming Instructions
Assigning Custom Features to Buttons
Feature Programming Chart
Programmable Button Features
Outside Auto Dial
Special Characters with Auto Dial and Speed Dial
Automatic Redialing
Last Number Redial
Saved Number Redial
Page
10
10
11
13
13
13
14
14
14
Page
2
3
4
4
4
4
5
5
5
5
6
6
6
7
8
8
8
9
9
9
9
Intercom Auto Dial
Privacy
Do Not Disturb
Hands-Free Answer on Intercom
Loudspeaker Page
Touch-Tone Enable
Call Pickup
Dial Code Features
Group Page
Personal Speed Dial
Programming a Personal Speed Dial Number
System Speed Dial
Assigning a System Speed Dial Code to an
Auto Dial Button
Ringing and Line Selection Options
Programmable Line Ringing
Personalized Ringing
Voice Announcement Disable
Automatic Line Selection
Optional Equipment
Hands-Free Unit
Placing a Call
Answering a Call
Hands-Free Answer on Intercom
Mute the Microphone
Handset Interactions
Headset Adapter
General Purpose Adapter
Index
Speed Dial Codes
15
15
15
16
16
16
16
17
17
17
17
18
18
19
19
19
20
20
21
21
21
21
21
21
22
22
22
23
24
Available Features
Line buttons with lights
make it easy to keep track of
calls
Flexible calling within your
business
Program the features you
want on your phone
Speak to several people at
one time
Volume control
Most features are available
with the touch of a button
One-touch dialing of numbers you call often
Convenient access to your
frequently called intercom
numbers
Easy transfer of calls to
someone else
Frequently used features
like hold are designed for
easy access
One-touch redialing of busy
numbers
Read on to find out how to use these features...and many more!
Speaker
Use this for Centrex and
PBX features
Know immediately when
you have a message waiting
2
Key to Symbols
The following symbols are used throughout the document to illustrate the steps for using your
MERLIN™
communications
system voice terminal. After you are familiar with the steps, the symbols should serve as a quick reminder. (Buttons are shaded
and labeled to look like the actual buttons on your voice terminal. A shaded light indicates that it is lit.)
Conference
Lift handset
Don’t lift handset
Dial
(an outside number,
intercom or feature code)
Speaker
555-1234
Page
Touch a fixed feature
button
button indicates a fixed
feature button.)
Touch a line button
lighter shade with a
telephone number indicates a line button.)
Touch a custom feature
button
with a feature name indicates a custom feature
button.)
(A dark shaded
(A
(A lighter shade
Hang up your handset
Slide the T/P switch to
the P position
Return the T/P switch
to the center position
Since each symbol represents one action, a sequence of two or more symbols illustrates a procedure. For example,
+
means lift your handset, touch
Intercom
Intercom,
and dial the number.
+
3
Placing and Answering Calls
LINE BUTTONS AND LIGHTS
Each call is represented on a separate line button. The lights
next to the line buttons tell you what’s happening.
●
The red light tells you which line you’re on or will get when
you lift the handset. When you touch a line button, the red
light goes on next to that line.
●
The green lights tells you if the line is free (no light), busy
(steady on), ringing (flashing), or on hold (fast flashing for
your held calls, slower flashing for others’ held calls).
DISTINCTlVE RINGING
Calls you receive sound different depending on the type of call
it is: intercom (beep), outside call (one long ring), transferred
call (one short and one long ring).
PLACING AN OUTSIDE CALL
Just lift the handset and dial. The
MERLIN
system automatically selects a free line for you. You can select a different line by
touching the line button you want.
NOTE:
To dial an outside sequence that starts with # (for exam-
ple, a Centrex/PBX code), dial ## instead.
+
4
Line Request
If you want to use a particular outside line that is busy (green
light is on), you can tell the
MERLIN
system to signal you when
the line is free. Just touch the busy line button (red light comes
on), leaving the handset on the hook. When the line is free, you
will hear a beep. Just lift the handset to dial. If you touch another
line button or receive a call, or if someone else uses the line
before you, your Line Request is cancelled.
ANSWERING AN OUTSIDE CALL
Again, just lift the handset; the system automatically gives you
the ringing line.
PLACING AN INTERCOM CALL
+
555-1234
Use the
to your
Intercom
MERLIN
button for calling people who are connected
system. The
Intercom
button works like any
line button.
To place an intercom call, just touch
Intercom
and dial the intercom number you want. When you hear the beep, make the
announcement or start your conversation.
The codes for calling people inside your business are as follows:
0 to 5
10 to 19
10 to 29
(Model 206)
(Model 410)
(Model 820)
ANSWERING AN INTERCOM CALL
Answer an intercom call as you would any call: just lift the handset to get the ringing intercom line.
Intercom
+
5
Fixed Features
HOLD
The Hold feature lets you handle more than one call at the same
time.
To put a call on hold, touch
Hold.
The green light next to the line
flashes rapidly and your voice terminal rings periodically to remind you of the held call. To return to the held call, touch the
line button with the rapidly flashing green light.
If you do not have a line button for a call, you can still put it on
hold using the Hold button. To retrieve the call, dial #*.
TRANSFER
To transfer a call, touch
Transfer
(call is now on hold), dial the
intercom number, and hang up. If the call is not answered, it
returns to your phone with the distinctive two-ring transferred
call signal.
You can also announce a call on the intercom as you transfer
it. Touch
Transfer,
touch
Intercom,
and dial the intercom code.
When you hear the beep, announce the call and hang up.
Hold
Pause
Transfer
Transfer
+
+
+
Intercom
+
6
CONFERENCE
Add a second outside caller to an existing conversation by
following this procedure: Touch
Conference,
touch a free line
button, dial the second person.
You can also use the Conference feature to add in a call on
hold: Touch Conference, touch the line button with the held
call.
The conference limit is two outside lines. Two additional inside
people can join in the call by touching the line buttons in use
for the conference, making a total of five people in the conference, including you.
If you put a conference on hold, the other people in the conference can talk to each other. This is especially convenient if
two outside parties need to talk to each other. You can conference them together, put them on hold, and be free to do other
things.
Conference
Conference
+
+
555-1234
555-1234
+
7
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