AT&T
®
MERLIN
COMMUNICATIONS SYSTEM
STANDARD FEATURES USER’S GUIDE
MODELS 206/410/820
AUTOMATIC LINE SELECTION
Get an idle line without having to push
a button or interrupt someone else’s
call.
INTERCOM
Using the built-in speaker system,
communicate with others on your
MERLIN system, even if they are
already on the phone.
TEST SWITCH
Test the lights and ringer to ensure
that your phone has been installed
properly.
VOLUME CONTROL SWITCH
Control the volume of your speaker
and ringer.
INDICATOR LIGHTS
RED-points to line you’ll
get if you pick up handset.
GREEN-tells status of
lines–free, busy, ringing
or on hold.
INTERCOM AUTO DIAL
Dial internal calls with the touch
of a button.
HOLD
Put calls on hold; then, other calls can
be answered or placed.
RECALL
Timed “switchhook flash” for Centrex or
PBX services.
Your
MERLIN
Communications System was designed to provide you
with sophisticated telephone service. Modular and expandable, it can
grow as your business needs grow. You can increase the usefulness of
your
MERLIN
system by installing a Type I Feature Cartridge in your
Control Unit. If you have such a Feature Cartridge, ignore this document
and read the material that came with the cartridge. If you’ve elected to
stay with Standard Features for now, this Guide will tell you how they work.
This guide explains Standard Features for three different models—the
206, 410 and 820. They differ in the number of lines and voice terminals
(telephones) that can be accommodated.
You can use a variety of different voice terminals with your
system. All
future, will work on your
2
all accessories.
MERLIN
voice terminals, available now or offered in the
MERLIN
system. The same is true of almost
MERLIN
INITIAL FEATURE ASSIGNMENTS
Here are the initial features you get when your
MERLIN
system is installed:
MODEL 206
MODEL 410
MODEL 820
Intercom
Auto Dial
Fixed features
The dial pad is surrounded by labeled buttons, which are called the Fixed
Features. With Standard Features you get two Fixed Features, HOLD and
RECALL. A Feature Cartridge is required to get the rest.
Indicator lights
Notice how the lights work on your MERLIN telephone. A triangular red
light points to the outside line you’ll get if you pick up the handset. Green
lights tell you the status of lines: free, busy, ringing, or on hold.
Making an outside call
When you want to make a call, the
MERLIN
system automatically selects
a line for you. All you have to do is pick up and dial. This feature is called
Automatic Line Selection.
If you want to use a line other than the one the system selected for
you, such as a WATS line, you can do so simply by touching the button
3
for the desired line. That’s all there is to it!
Making an intercom call
The intercom is used to call another person on your
MERLIN
system.
When you call someone on the intercom, that person will hear you, even
if they’re busy on a call, because intercom announcements come out of a
separate speaker. You may give the other person a brief message, such as
announcing a call, or you may ask them to pick up and talk to you.
Every phone in your
MERLIN
system has a unique intercom code
number. The code numbers are different on the three models:
●
Model 206
●
Model 410
●
Model 820
Codes 0 through 5
Codes 10 through 19
Codes 10 through 29
To make the call, touch an INTERCOM button, pick up the handset,
and dial the intercom code number. When you hear a beep, give your
message or ask the other person to pick up for a conversation.
Intercom auto dial (Models 206 and 410 only)
These buttons take the place of intercom codes. If you have Intercom
Auto Dial buttons, they dial the intercom code number for you. They can
be labeled with a person’s name. Otherwise, the procedure is the same:
Touch INTERCOM, touch the Intercom Auto Dial button.
Answering an outside call
Once again, there is no need to push any buttons. You simply pick up the
handset when the telephone rings. This feature is called Automatic Line
Selection.
If the phone is not ringing but you see a line flashing with a green
light, you can answer that call by touching the line button.
Answering an intercom call
When someone calls you on intercom, you’ll hear a short beep followed
by the caller’s voice over your speaker. To answer the call, just pick up
the handset.
Joining a call
An outside call in progress is indicated by a steady green light next to one
of the line buttons. If someone invites you to join in on their call, simply
press the appropriate line button. You’re now part of a three-way call.
Placing a call on hold
Simply touch the HOLD button. The green light next to the held line will
flash rapidly. To return to the call, touch the button for the line next to the
rapidly flashing green light. If someone else has put a call on hold, that call
will also flash, but less rapidly.
The Hold feature is useful when you need to deal with more than
one call at the same time. If a call comes through for you when you’re
already on a call, you can put your present call on hold and answer the
other one by touching the flashing line button. If you do not need to hold
your present call, you can terminate it and simultaneously answer the
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other call by touching the flashing line button.
Transferring a call
To transfer a call to someone else in your system, you must first place it on
hold by touching the HOLD button. Then, call the person you’re transferring the call to by touching an INTERCOM button and dialing that
person’s intercom code number. When you hear the beep, announce the
call and hang up.
At this point, the green light next to the line with the call you’re
transferring should be flashing rapidly. When the other person picks up
the call, the light should stop flashing and be a steady green, indicating
that the line is in use again. If the light continues to flash rapidly, it means
that the other person was not able to pick up the call. You may pick it up
again yourself now by touching the line button next to the rapidly
flashing green light.
Recall
On most telephone company lines, you can disconnect a call without
hanging up. Simply touch the RECALL button. This will return you to dial
tone on the line you’re on, whether it’s an outside line or an intercom line,
enabling you to make a second call immediately.
If you’re on a PBX or Centrex system, or have other special services,
RECALL serves to “flash” the system (corresponding to a switchhook flash
on an ordinary telephone).
Test switch
This switch lets you know if the lights and ringing of your MERLIN
phone are working correctly. Push the switch away from you to the T
(Test) position. Observe the lights and ringing. Return the switch to the
center position.
Volume control
Use this control to adjust the volume of the ringer and the speaker
simultaneously.
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OPTIONS COMPATIBLE WITH STANDARD FEATURES
You can expand the usefulness of your
MERLIN
system by adding
optional equipment such as:
Loudspeaker paging
If your MERLIN Control Unit is equipped with a Paging Cartridge, you
can page other persons no matter where they are in your office. To do
this your business needs to be equipped with a loudspeaker paging
system. You use Loudspeaker Paging by touching INTERCOM and then
dialing “6”. (If your telephone has a PAGE button, you should touch
INTERCOM and then PAGE)
Headset adapter
The HEADSET ADAPTER allows you to plug in a standard Headset for
hands-free operation.
To place or answer a call using the HEADSET ADAPTER, simply
touch ON/QUIET, leaving your handset on the hook. To terminate calls,
just touch OFF.
If you want to have a side conversation while using the HEADSET
ADAPTER, you can mute the microphone by holding down the ON/
QUIET button. When you are ready to resume your call, release the
ON/QUIET button.
Manual modem adapter
This small unit plugs into the voice terminal, allowing you to connect a
modem for data communication (for a computer).
Other options
There are several additional options with more coming all the time:
●
MUSIC ON HOLD
●
POWER FAIL TRANSFER
●
EXTRA ALERT
●
OFF-PREMISES UNIT
●
OUTDOOR WIRING PROTECTION UNIT
Expanding your MERLIN communications system
As your business’ needs expand, your
MERLIN
communications system
will expand right along with it. You can get a wide range of custom
features through feature cartridges that plug into your
MERLIN
Control
Unit. These optional features include: • one-touch dialing of frequently
called numbers • automatic redialing of a number you couldn’t reach
Ž conference call capability • an enhanced transfer feature • message
waiting • personal lines Ž toll restriction • and a built-in speaker that lets you
perform many telephone functions hands-free.
AT&T
Information Systems
6
© 1984 AT&T. Printed in U.S.A.
MERLIN is a trademark of AT&T
999 502 136IS
Issue 1
June 1984
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