Atlas 5324 Quick Reference Sheet

5324 IP PHONE QUICK REFERENCE SHEET

WHAT DO THESE KEYS DO?

SOFTKEYS (3): Used to select/activate a feature that appears in the display. These keys are

unlabelled because they will do different things at different times

UP/DOWN ARROW KEYS: Used to turn volume of caller up & down when on a call and to

adjust the ringer volume.

SPEAKER: Used to activate/deactivate loudspeaker

MUTE: Enables Mute, for phone’s handset, headset or handsfree microphone.

SUPERKEY: Used for programming Personal keys and accessing various features

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CANCEL: Used to cancel your last action

REDIAL: Used to redial the last external number you dialled

HOLD: Used to hold calls (not used for transfer)

TRANS/CONF: Used for enquiry, transfer and conference calls

MESSAGE: Used to send and answer messages

PERSONAL KEYS (24): These keys may be programmed as LINE, GROUP, STATUS, SPEEDCALL

or FEATURE keys however the bottom Right key is your prime key and cannot be changed-this is your
extension

ANSWERING CALLS

To answer a call you may pick up the handset and/or press the flashing key or press [SPEAKER]

INTERNAL: Single ring, prime key flashes, pick up handset, or press flashing key, or press
[SPEAKER]. Display shows who is calling you before you answer.

EXTERNAL: Double ring, prime or line key flashes, pick up handset or press [SPEAKER] and/or
press flashing key.

CALLS FORWARDED TO YOU: Display shows “from XXXX”, answer as above.

“NEED TO MAKE A CALL!”

OPERATOR CALL - Dial 0
MAKING INTERNAL/NETWORK CALLS - Just dial the extension number you require
MAKING EXTERNAL CALLS

Dial 9 and the required telephone number or
Dial System Speedcall code XXXX or
Press “PHONEBOOK” to look-up internal & system speedial numbers or
Dial Personal Speedcall code: *1(00-09) or
Press [REDIAL] key for Last Number Redial

“SOMEONE ANSWER THAT PHONE!”

Group Pick up: Lift handset and press “PICK UP” or *6

To answer any ringing extension dial **6 plus the ringing extension number.

“CALL WAITING - WHAT CAN YOU DO”

While on a call, you hear call waiting tone, you can either hang up and take the waiting call or press
“TRADE” - this holds your current call and brings the waiting call through - press “TRADE” again to
hold the new call and reconnect to your original call.

“WHAT IS THEIR EXTENSION NUMBER?”

Press “PHONEBOOK”, use dialpad to display first few letters of the name you want to look up, press

“LOOK UP”, use NEXT if required and when the correct name appears in the screen press the
“CALL” key.

5224 IP QR Issue 2 July 2007

Please note: this is a Quick Reference Guide produced for training purposes. Copies of the manufacturer’s User

Guide can be downloaded via www.mitel.com

“HOLD ON I’LL FIND OUT!”

To hold a call press the [HOLD] key.
To retrieve a held call press the fast flashing line key.

“I’LL PUT YOU THROUGH!”

To make an enquiry/transfer a call, press [TRANS/CONF] (caller is automatically held), dial required
extension number, wait for answer if necessary and either hang up or press RELEASE feature key or

HANG-UP to transfer the call - or press [CANCEL] to return to original call.

“LETS SPEAK TO ............... AS WELL”

Setting up an outgoing conference:With a call in progress, press [TRANS/CONF], dial the
next person, when they answer, speak privately if required, and when ready, press

[TRANS/CONF] again - a conference is established. Repeat above steps to add additional parties to
the conference (maximum of 8)
Setting up an Incoming Conference:With a call in progress on line 1, line 2 - 8 will flash slowly to

indicate an incoming call, press [HOLD], select second line to answer call and speak privately,
press [HOLD], go back to original call on line 1, then press “ADD HELD” softkey below display,

then select line 2 that was held, a 3 party conference is now established, to add a further incoming
call to your conference, while connected to conference call on line 1, line 2 - 8 will flash slowly to

indicate an incoming call, press [HOLD], select second line to answer call and speak privately,
press [HOLD], go back to original call on line 1, then press “ADD HELD” softkey below display,

then select line 2 that was held, you have a 4 party conference, continue above steps to add
additional incoming parties to the conference (maximum of 8)

“CAN’T GET THROUGH!”

If the extension you are calling is busy or there is no answer
Press [MESSAGE] and hang up - their message lamp will begin to flash immediately or
Press “CALLBACK” and hang up. When the extension is free or is next used an automatic callback
will take place or
To Cancel ALL Callbacks: - Press #6 or To Cancel an Individual Callback: - Press ##6 &
extension number or
Press “WAIT” and do not hang up - the busy extension will hear call waiting tone and can swap to
your call, or when they hang up their telephone will ring.

MESSAGE LIGHT IS FLASHING

Press [MESSAGE], press “YES”, the name of the caller is shown, press “MORE” for date and time,
and press “CALL” to be connected.

“GOING SOMEWHERE?”

Calls may be forwarded immediately, when you are busy or if you don’t answer and may be switched
on or off using either the [SUPERKEY] and following the prompts or by dialling feature access codes
shown.

ALWAYS *81+ destination forwards all calls to destination
B-INT/EXT *85+ destination forwards all calls if you are busy
NA-INT/EXT *88+ destination forwards all calls on no answer

To CANCEL dial above code without dialling the destination.

SECRETARIAL SERVICE

This facility allows the Secretary to control the call forwarding facility from his/her phone. A
STATUS key (showing if the Manager is engaged) and a RING key may also be programmed

To activate Secretarial Service (from SEC phone) dial *82 plus Manager’s extension number or press
pre-programmed key
To cancel Secretarial Service (from SEC phone) dial #82 plus Manager’s extension number or press
pre-programmed key

PROGRAMMING PERSONAL KEYS

Personal Keys may be programmed as SPEEDCALL OR FEATURE keys. Press [SUPERKEY], press
the Personal Key to be programmed, press “CHANGE”, press No until the desired option is displayed,
press “YES” - KEY SAVED appears in the display, press [SUPERKEY] to exit

PROGRAMMING PERSONAL SPEEDCALLS (00-09) (if available)

Dial #1 (00-09) 9 plus complete telephone number to be stored hang up.

5224 IP QR Issue 2 July 2007

Please note: this is a Quick Reference Guide produced for training purposes. Copies of the manufacturer’s User

Guide can be downloaded via www.mitel.com