Aten SN0132COD User Manual

Serial Console Server

SN0108CO / SN0116CO / SN0132CO / SN0148CO /

SN9108CO / SN9116CO / SN0108COD / SN0116COD /

SN0132COD / SN0148COD

User Manual

www.aten.com

Serial Console Server User Manual

EMC Information

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device mat not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

Warning: Operation of this equipment in a residential environment could cause radio interference.

KCC Statement:

RoHS

This product is RoHS compliant.

Battery Safety Notice

 There is a risk of explosion if the battery is replaced with an

incorrect type. Dispose of used batteries according to the relevant instructions.

Batterie avis de sécurité

 Il existe un risque d'explosion si la batterie est remplacée par

un incorrect tapez. Jeter les piles usagées selon la pertinente instructions.

Serial Console Server User Manual

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Serial Console Server User Manual

User Information

Online Registration

Be sure to register your product at our online support center:

International http://eservice.aten.com

Telephone Support

For telephone support, call this number:

International 886-2-8692-6959

China 86-400-810-0-810

Japan 81-3-5615-5811

Korea 82-2-467-6789

North America 1-888-999-ATEN ext 4988

1-949-428-1111

User Notice

All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer's software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.

The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.

The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.

Serial Console Server User Manual

Package Contents

The Serial Console Server package consists of:

SN0108CO / SN0116CO

1 SN0108CO / SN0116CO Serial Console Server

1 Laptop USB Console Cable

2 Power Cords

1 Mounting Kit

2 Lok-U-Plugs

1 Lok-U-Plug Installation Tool

1 Foot Pad Set (4 pcs.)

1 User Instructions*

SN0108COD / SN0116COD

1 SN0108COD / SN0116COD Serial Console Server

1 Laptop USB Console Cable

1 Mounting Kit

1 Foot Pad Set (4 pcs.)

1 User Instructions*

SN0132CO / SN0148CO

1 SN0132CO / SN0148CO Serial Console Server

1 Laptop USB Console Cable

2 Power Cords

1 Mounting Kit

1 Foot Pad Set (4 pcs.)

1 User Instructions*

Serial Console Server User Manual

Manual Date: 2019-01-24

All other brand names and trademarks are the registered property of their respective owners.

SN0132COD / SN0148COD

1 SN0132COD / SN0148COD Serial Console Server

1 Laptop USB Console Cable

1 Mounting Kit

1 Foot Pad Set (4 pcs.)

1 User Instructions*

SN9108CO / SN9116CO

1 SN9108CO / SN9116CO Serial Console Server

1Power Cord

1 Mounting Kit

1 Lok-U-Plug

1 Lok-U-Plug Installation Tool

1 Foot Pad Set (4 pcs.)

1 User Instructions*

*Features may have been added since this manual was published. Please visit our website to download the most up-to-date version of the manual

Check to make sure that all of the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer. Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the Serial Console Server or to any other devices on the installation.

Serial Console Server User Manual

EMC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Battery Safety Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Batterie avis de sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0108CO / SN0116CO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0108COD / SN0116COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0132CO / SN0148CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

SN0132COD / SN0148COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

SN9108CO / SN9116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv

Chapter 1.

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Introduction

System Accessibility and Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Serial Console Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Serial Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

DTE/DCE Auto-Sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

SN0108CO / SN0108COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9

SN0116CO / SN0116COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9

SN0132CO / SN0132COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11

SN0148CO / SN0148COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11

SN9108CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

SN9116CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

SN0108CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

SN0116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

SN0108COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16

SN0116COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16

SN0132CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

SN0148CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

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Serial Console Server User Manual

SN0132COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18

SN0148COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18

SN9108CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

SN9116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 2.

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Stacking and Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Serial Console Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 3.

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

First Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 4.

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Local Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Remote Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Hardware Setup

Stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Rack Mounting - Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Rack Mounting - Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation . . . . 27

SN9108CO / SN9116CO Installation . . . . . . . . . . . . . . . . . . . . . . . . . 30

Super Administrator Setup

Local Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Laptop USB Console (LUC) Login - SNViewerUSB . . . . . . . . . . . 34

Console Login - HyperTerminal. . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Local Console Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Remote Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Telnet Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

PuTTY Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Browser Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing the Super Administrator Login . . . . . . . . . . . . . . . . . . . . . . 39

The User Interface

Web Browser Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

The Web Browser Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Page Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

The Tab Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

SNViewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SNViewer Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Data Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Encode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Message Display Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

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Serial Console Server User Manual

Compose Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Terminal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Terminal Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Telnet Menu-Driven Text UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Chapter 5.

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 6.

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

The Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Port Operating Modes

Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Real COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

TCP Server / TCP Client (Serial Tunnel). . . . . . . . . . . . . . . . . . . . . . .56

TCP Server (RAW TCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

TCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

UDP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Virtual Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Console Management Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Port Access

The Sidebar Tree Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Telnet/SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Port Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Save & Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Port Buffering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Alert Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Command Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Chapter 7.

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

User Management

Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Modifying User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Deleting User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Serial Console Server User Manual

Creating Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Modifying Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Deleting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Assigning Users to a Group From the User’s Notebook. . . . . . . . . . . 89

Removing Users From a Group From the User’s Notebook . . . . . . . 91

Assigning Users to a Group From the Group’s Notebook . . . . . . . . . 92

Removing Users From a Group From the Group’s Notebook . . . . . . 93

Device Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Assigning Device Permissions under User Settings. . . . . . . . . . . . . . 94

Assigning Device Permissions under Group Settings . . . . . . . . . . . . 96

Chapter 8.

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Device Management

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Mounted Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Service Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Event Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Authentication and Authorization . . . . . . . . . . . . . . . . . . . . . . . . 109

CC Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Enable Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Enable Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Working Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

IP/MAC Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Account Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Association . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Current System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

New System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Chapter 9.

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

System Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Log Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Chapter 10.

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Log

Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Maintenance

Serial Console Server User Manual

Backup / Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Appendix

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

SN0108CO / SN0116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

SN0108COD / SN0116COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

SN0132CO / SN0148CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

SN0132COD / SN0148COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

SN9108CO / SN9116CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

IP Address Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

The Local Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

IPv6 152

Link Local IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

IPv6 Stateless Autoconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Virtual Modem Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

AT Command Set Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Clear Login Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

DCE Mode Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

DTE Mode Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

DB-9/DB-25 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

DB-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

DB-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Serial Console Server User Manual

About This Manual

This User Manual is provided to help you get the most from your Serial Console Server system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.

Overview

Chapter 1, Introduction, introduces you to the Serial Console Server. Its

purpose, features and benefits are presented, and its front and back panel components are described.

Chapter 2, Hardware Setup, provides step-by-step instructions for setting up your installation, and explains some basic operation procedures.

Chapter 3, Super Administrator Setup, explains the procedures that the super administrator employs to set up the Serial Console Server network environment, and change the default username and password.

Chapter 4, The User Interface, describes the layout and explains the components of the Serial Console Server user interface. Describes how to log in to the Serial Console Server with each of the available access methods: from a local console, an Internet browser, and Windows application (AP) programs.

Chapter 5, Port Operating Modes, describes the port operating modes, including Console Management and Console Management Direct modes for device control; and Real COM Port, Virtual Modem, TCP Server, TCP Client, and UDP Mode for Serial-to-Ethernet connectivity and applications that require COM ports, serial tunneling, or where TCP/UDP Socket functionality is needed.

Chapter 6, Port Access, describes the Port Access page and how to configure the options it provides regarding port and power outlet manipulation.

Chapter 7, User Management, shows super administrators and administrators how to create, modify, and delete users and groups, and assign attributes to them.

Chapter 8, Device Management, shows super administrators how to configure and control overall Serial Console Server operations.

Chapter 9, Log, explains how to install and configure the Log Server.

Chapter 10, Maintenance, explains how to backup, restore, and upgrade the

Serial Console Server and its firmware, as well as providing information about private certificates.

xii

Serial Console Server User Manual

An Appendix, at the end of the manual provides technical and troubleshooting information.

Conventions

This manual uses the following conventions:

Monospaced Indicates text that you should key in.

[ ] Indicates keys you should press. For example, [Enter] means

1. Numbered lists represent procedures with sequential steps.

♦ Bullet lists provide information, but do not involve sequential

→ Indicates selecting the option (on a menu or dialog box, for

to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].

steps.

→

example), that comes next. For example, Start to open the Start menu, and then select Run.

Indicates critical information.

Run means

xiii

Serial Console Server User Manual

Terminology

Throughout the manual we make reference to the terms Local and Remote in regard to the operators and equipment deployed in a Serial Console Server installation. Depending on the point of view, users and servers can be considered Local under some circumstances, and Remote under others:

 Serial Console Server’s Point of View

 Remote users – We refer to a user as a Remote user when we think of

him as someone who logs into the Serial Console Server over the net from a location that is remote from the Serial Console Server.

 Local Console – a computer connected directly to the Serial Console

Server by a physical connection.

 Servers, Serial Device, or Port Device – any device attached to the

Serial Console Server’s ports via cable.

 User’s Point of View

 Local client users – We refer to a user as a Local user when we think of

him as sitting at his computer performing operations on the devices connected to the Serial Console Server that is remote from him.

When we describe the overall system architecture we are usually speaking from the Serial Console Server’s point of view – in which case the users are considered remote. When we speak about operations users perform via the browser, viewers, and AP programs over the net, we are usually speaking from the user’s point of view – in which case the Serial Console Server and the devices connected to it are considered remote.

International http://www.aten.com

North America http://www.aten.com/us/en/

xiv

Chapter 1

Introduction

Overview

The SN01xxCO and SN91xxCO Series features Cisco pin-outs and autosensing DTE/DCE function, providing a direct connection to Cisco network switches (and other compatible devices) without rollover cables for even more time-saving IT infrastructure deployment. In addition, the SN01xxCO and SN91xxCO models support online detection of connected serial devices (including terminal blocks) for device status monitoring. A notification email alert will be sent to the administrator when connected devices are offline.

With dual Ethernet ports and power supplies, the SN01xxCO supports power redundancy as well as failover, or dual IP addresses access, ensuring 24/7 availability of access to serial devices. The SN01xxCO Series also offers dual DC (see Note) options for more flexible implementation.

Note: Available with DC power at customer’s request (SN0108COD /

SN0116COD / SN0132COD / SN0148COD).

Available in 8-, 16-, 32- and 48-port models, the serial console servers offer both in-band and out-of-band (OOB) remote serial console access to servers and network devices via a direct Telnet/SSH client and Java viewer. The OOB management enables IT administrators to manage network devices (e.g. router, switch, UPS) in server rooms using management networks that are separated from the main/production networks. Where access difficulty occurs in the production network, the administrators can still access them via the console server. The serial console servers offer out-of-band access methods such as direct console connection from a local computer, USB console connection from a laptop, PSTN connection via modem, or hybrid network connection via the dual LAN ports (one connected to the production network and the other connected to the management network).

Implemented with various security technologies such as TLS 1.2 data encryption, RSA 2048-bit certificates, configurable user permissions for port access and control, local/remote/third-party authentication and authorization, IP/MAC address filter, and FIPS 140-2 certified cryptography, the SN01xxCO and SN91xxCO serial console servers assure administrators the security for easy and high-level access. For instance, access rights and privileges can be applied to 8/16/32/48 serial ports individually. Data encryption is provided to

Serial Console Server User Manual

ensure that information and control are always protected. Logging and alerting of system events help to quickly resolve issues and mitigate risks. While secured by the above examples, the consolidated password authentication simplifies management.

The SN01xxCO and SN91xxCO Series are used to connect serial devices to an Ethernet network to allow access and control of demanding applications that manage industrial control, data acquisition, environment monitoring, remote facility operations and equipment management. Multiple operational modes are available to administrators including Console Management, Console Management Direct, Real Com Port, TCP Server/Client, UDP Server/Client, and Virtual Modem. Furthermore, the SN01xxCO Series works in tandem with ATEN’s PDU (see Note) remote power management systems. Both can be utilized through ATEN’s CC2000 software to provide centralized serial device access and integrated power management.

Note: PON port reserved for PG Series PDU.

With their comprehensive features, the SN01xxCO and SN91xxCO Series help to maximize IT productivity, increase scalability, as well as reduce installation and operational costs with easy and secure remote management of serial devices. The serial console servers save you time and money by allowing administrators to manage their data centers from practically anywhere – minimizing travel and MTTR (Mean Time to Repair) costs, ensuring the highest availability for data center services.

Chapter 1. Introduction

Features

System Accessibility and Availability

 Secure in-band and out-of-band remote serial console access

 Browser access with an intuitive GUI

 Terminal-based access with a menu-driven UI

 Modem dial-in/dial-back/dial-out access

 Front USB ports for storage or USB-based PC cards*

 Laptop USB Console (LUC) port for local console access via laptop*

 Dual Ethernet ports allow fail control or dual IP address access*

 Dual power supply*

Note: SN01xxCO only.

Serial Console Management

 Auto-sensing DTE/DCE feature supports a direct connection to Cisco

network switches (and other compatible devices) without rollover cables for more convenient IT infrastructure deployment

 Online/Offline detection of connected serial devices (including terminal

blocks) – automatically send event notifications when the devices are offline for device status monitoring

 Convenient and simple serial device access via selectable Telnet/SSH and

third-party clients such as PuTTY

 Easy port access via selectable ActiveX or Java serial viewer

 Comprehensive viewer functions – copy/paste, logging, data import,

macros, broadcasting and message board

 Sun Solaris ready – Sun “break-safe”

 Alert Strings – whenever one of the pre-defined strings matches the

message sent from the serial devices, you will be informed by serial console server via SNMP Trap alert and/or an email

 Command filter – administrators can restrict users to execute only pre-

defined commands

 Multiple users can simultaneously access the same port – up to 16

connections per port

 Modes for simultaneous access – Exclusive/Occupy/Share

Serial Console Server User Manual

 Integrates with ATEN PDU* products for power management of each port

(SN01xxCO only)

Note: PON port reserved for PG Series PDU.

Security

 Supports secure login from browsers with TLS 1.2 data encryption and

RSA 2048-bit certificates

 Configurable user permissions for port access and control

 Local and remote authentication and login

 Third-party authentication via RADIUS, TACACS+, LDAP/AD and

Kerberos

 IP and MAC address filter for enhanced security protection

 High-Grade Security – supports FIPS 140-2 level 1 security standards that

use an embedded FIPS 140-2 certified OpenSSL cryptographic module (Certificate #1747, #2398, #2473)

System Management

 System configuration via web browser, Telnet/SSH client and local

console

 System log and event login

 Event Destination – Event logs will be saved to Log server, Syslog server,

and USB drive*

 SNMP agent

 Event notification – supports notification of SMTP email, SNMP Trap,

and SMS* (with additional mobile devices)

 Backup / Restore system configuration and upgradeable firmware

 Multi-browser support – Internet Explorer, Chrome, Firefox

 NTP for time server synchronization

 IPv4 / IPv6 support

 Integrates into CC2000 software for centralized data center management

 Integrates into CCVSR software for user session recording

Note: SN01xxCO only.

Chapter 1. Introduction

Serial Device Management

 Versatile serial operating modes – Console Management, Console

Management Direct, Real Com Port, TCP Server/Client, UDP Server/ Client, and Virtual Modem

 Real COM driver for Windows 2000 or higher and Windows Server 2003/

2008

 Real TTY driver for Linux

 Fixed TTY driver for UNIX

 Supports baud rates of 300, 600, 1200, 1800, 2400, 4800, 9600, 19200,

28800, 38400, 57600, 115200, 230400 bps

Language

 Multi-language web-based GUI – available in English, German, Japanese,

Korean, Russian, Simplified Chinese and Traditional Chinese

Note: Fixed TTY Driver Supports 1) OpenServer (Sco Unix); 2) UnixWare 7,

SVR 5; 3) UnixWare 2.1, SVR 4.2; 4) QNX 4.25, QNX 6; 5) FreeBSD;

6) Solaris 10; 7) AIX 5.x; 8) HP-UX 11i.

Serial Console Server User Manual

Requirements

 The devices that connect to the Serial Console Server must support the

following serial protocol:

 RS-232 (protocol or terminal operations)

 For Console Management operating mode; Telnet/SSH client, a third party

client such as PuTTY, or web browser must be installed

 For the browser-based WinClient ActiveX, SNViewer for console

operating mode, and DirectX 8 must be present, and at least 2MB of memory must be available after installation.

 For the browser-based Java Viewer SNViewer for console management

operating mode, Java Runtime Environment (JRE) 8 or higher must be installed, and at least 2MB of memory must be available after installation. Java is available for free download from the Sun Java website:

http://java.sun.com

 The Virtual COM port driver (Real COM port) support requires Windows

2000 or higher.

 Under Vista (32-bit version), only the administrator can install the Virtual

Port Management Utility – ordinary users can only operate the mapped Real COM ports.

 The current Linux TTY driver supports kernels 2.2, 2.4, 2.6 (up to 2.6.39),

and 3.1 (up to 3.1.5-23).

 The Fixed TTY driver for UNIX supports: Unix, OpenServer; Unix War e

7, SVR 5; Unix Ware 2.1, SVR 4.2; QNX 4.25, QNX 6; FreeBSD; Solaris 10; AIX 5.x; and HP-UX 11i.

 For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher

driver installed.

Chapter 1. Introduction

DTE/DCE Auto-Sensing

To connect to RJ45 cosole ports

 With Cisco pinouts and auto-sensing DTE/DCE feature, serial console

server can connect to Cisco switches (and other compatible devices) with straight-through Cat 5e cables.

 For serial port pin outs, please refer to Pin Assignment on page 158.

To connect to DB9 or DB25 device interface

 Serial console server can connect to PC COM port (DB9) with Cisco

Console Cable.

 If you wish to make a DB9 or DB25 adapter, please refer to DB-9/DB-25

Interface on page 159.

Serial Console Server User Manual

Browsers

Supported browsers for logging into the device include the following:

Browser Version

IE 11 and higher

Chrome 70 and higher

Firefox 63 and higher

Safari 12 and higher

Components

1 2

4789

1 2

4789

SN0108CO / SN0108COD Front View

SN0116CO / SN0116COD Front View

Chapter 1. Introduction

No. Component Description

1 Power LEDs Lights when the unit is powered up and ready to operate.

2 Port LEDs The Port



Flashes Green: Active – data is being transmitted through the port

3 LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.



RED: 10 Mbps



RED + GREEN (ORANGE): 100 Mbps



GREEN: 1000 Mbps



Flashes to indicate that the Serial Console Server is being accessed over the LAN.

Serial Console Server User Manual

No. Component Description

4 Reset Switch Note: This switch is recessed and must be pushed with a small

5 PON Port Reserved.

6 Modem Port For dial in connection should the unit be unavailable over the

7 Local Console

Port

8 Laptop USB

Console Port

9 USB Ports These three Type A female USB ports can be used to connect

object such as the end of a paper clip, or a ballpoint pen.



Pressing and releasing this switch when the unit is running performs a system reset.



Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings.

Note: This does not clear User Account information.

See Clear Login Information, page 157, for information on clearing user account information.



Pressing and holding this switch while powering on the switch returns the unit to its factory default firmware level, rather than the firmware version that the switch has been upgraded to. This allows you to recover from a f ailed firmware upgrade and gives you the opportunity to try upgrading the firmware again.

Note: This operation should only be performed in the event

of a firmware upgrade failure that results in the device becoming inoperable.

network. See Serial Console Server Installation, page 27, step 6 for installation details.

This RJ45 port allows for local administration and access through a serial terminal connection to a computer. An SA0141 (DTE to DTE) adapter (included in the package) is required for this connection.

This mini-USB port allows a PC or laptop to be connected for local access and control. Connect to a PC or laptop to automatically launch a terminal emulator to access the SN text menu.

USB devices, such as USB storage devices (pen drive / hard drive), USB hubs and USB SIM card Reader.

SN0132CO / SN0132COD Front View

Chapter 1. Introduction

4789

SN0148CO / SN0148COD Front View

4789

No. Component Description

1 Power LEDs Lights when the unit is powered up and ready to operate.

2 Port LEDs The Port LEDs provide status information about their

3 LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.

corresponding serial ports.



Lights Green: Online – the serial device attached to the port is powered on and ready.



Flashes Green: Active – data is being transmitted through the port



RED: 10 Mbps



RED + GREEN (ORANGE): 100 Mbps



GREEN: 1000 Mbps



Flashes to indicate that the Serial Console Server is being accessed over the LAN.

Serial Console Server User Manual

No. Component Description

4Reset SwitchNote: This switch is recessed and must be pushed with a small

5 PON Port Reserved.

6 Modem Port For dial in connection should the unit be unavailable over the

7 Local Console

Port

8 Laptop USB

Console Port

9 USB Ports These three Type A female USB ports can be used to connect

object such as the end of a paper clip, or a ballpoint pen.



Pressing and releasing this switch when the unit is running performs a system reset.



Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings.

Note: This does not clear User Account information.

See Clear Login Information, page 157, for information on clearing user account information.



Pressing and holding this switch while powering on the switch returns the unit to its factory default firmware level, rather than the firmware version that the switch has been upgraded to. This allows you to recover from a failed firmware upgrade and gives you the opportunity to try upgrading the firmware again.

Note: This operation should only be performed in the event

of a firmware upgrade failure that results in the device becoming inoperable.

network. See Serial Console Server Installation, page 27, step 6 for installation details.

This RJ45 port allows for local administration and access through a serial terminal connection to a computer. An SA0141 (DTE to DTE) adapter (included in the package) is required for this connection.

This mini-USB port allows a PC or laptop to be connected for local access and control. Connect to a PC or laptop to automatically launch a terminal emulator to access the SN text menu.

USB devices, such as USB storage devices (pen drive / hard drive), USB hubs and USB SIM card Reader.

SN9108CO Front View

1 243

SN9116CO Front View

Chapter 1. Introduction

No. Component Description

1 Power LED Lights when the unit is powered up and ready to operate.

2 Port LEDs The Port LEDs provide status information about their

3 LAN LED Primary and Secondary 10/100/1000 Mbps LAN LEDs.

corresponding serial ports.



Lights Green: Online – the serial device attached to the port is powered on and ready.



Flashes Green: Active – data is being transmitted through the port



RED: 10 Mbps



RED + GREEN (ORANGE): 100 Mbps



GREEN: 1000 Mbps



Flashes to indicate that the Serial Console Server is being accessed over the LAN.

Serial Console Server User Manual

No. Component Description

4Reset SwitchNote: This switch is recessed and must be pushed with a small

object such as the end of a paper clip, or a ballpoint pen.



Pressing and releasing this switch when the unit is running performs a system reset.



Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings.

Note: This does not clear User Account information.

See Clear Login Information, page 157, for information on clearing user account information.



Pressing and holding this switch while powering on the switch returns the unit to its factory default firmware level, rather than the firmware version that the switch has been upgraded to. This allows you to recover from a failed firmware upgrade and gives you the opportunity to try upgrading the firmware again.

Note: This operation should only be performed in the event

of a firmware upgrade failure that results in the device becoming inoperable.

SN0108CO Rear View

Chapter 1. Introduction

2 3

SN0116CO Rear View

No. Component Description

1 Grounding

2 Power

3 LAN Ports The cables that connect the unit to the primary and the

4 Power Sockets The power cable(s) plugs in here.

5 Serial Ports The Cat 5e cables that connect to the serial devices or

2 3

Terminal

Switches

The grounding wire that is used to ground the unit attaches here.

These standard rocker switches power the unit on and off.

backup network interfaces (10/100/1000 Mbps) plug in here.

RJ45-to-Serial adapters plug in here.

Serial Console Server User Manual

SN0108COD Rear View (DC Power)

SN0116COD Rear View (DC Power)

312

No. Component Description

1 Power

Switches

2 LAN Ports The cables that connect the unit to the primary and the

3 Serial Ports The Cat 5e cables that connect to the serial devices or

4 Grounding

Terminal

5 DC Terminal

Block

These standard rocker switches power the unit on and off.

backup network interfaces (10/100/1000 Mbps) plug in here.

RJ45-to-Serial adapters plug in here.

The grounding wire that is used to ground the unit attaches here.

The electric leads from your power source connect to this DC terminal block.

+ 144 hidden pages