www.aten.com
CS1742 / CS1744 User Manual
EMC Information
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.
CE Warning: This is a class A product. In a domestic environment this
product may cause radio interference in which case the user may be required to
take adequate measures.
KCC Statement
유선 제품용 / A 급 기기 ( 업무용 방송 통신 기기 )
이 기기는 업무용 (A 급 ) 전자파적합기기로서 판매자 또는 사용자는 이
점을 주의하시기 바라며 , 가정 외의 지역에서 사용하는 것을 목적으로
합니다 .
RoHS
This product is RoHS compliant.
ii
CS1742 / CS1744 User Manual
User Information
Online Registration
Be sure to register your product at our online support center:
International http://eservice.aten.com
Telephone Support
For telephone support, call one of the following numbers:
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
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CS1742 / CS1744 User Manual
Package Contents
The CS1742 / CS1744 Dual-View KVM Switch package
consists of:
1 CS1742 or CS1744 Dual-View KVM Switch
2 Custom Audio/Video Cable Sets (CS1742)
2 Custom USB/Video Cable Sets (CS1742)
4 Custom Audio/Video Cable Sets (CS1744)
4 Custom USB/Video Cable Sets (CS1744)
1 Firmware Upgrade Cable
1 User Instructions*
Check to make sure that all the components are present and that nothing got
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
* Features may have been added to the CS1742 / CS1744 since this manual
was published. Please visit our website to download the most up-to-date
version of the manual.
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CS1742 / CS1744 User Manual
Contents
EMC Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Chapter 1.
Introduction
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Operating System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
CS1742 / CS1744 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
CS1742 / CS1744 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2.
Hardware Setup
Cable Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 3.
Basic Operation
Manual Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Port ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Chapter 4.
Hotkey Operation
Port Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Cycling through the Ports . . . . . . . . . . . . . . . . . . . 13
Going Directly to a Port . . . . . . . . . . . . . . . . . . . . 14
Auto Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Hotkey Settings Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Invoking HSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Alternate HSM Invocation Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Alternate Port Switching Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Keyboard Operating Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
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CS1742 / CS1744 User Manual
List Hotkey Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Reverse Manual Switching Behavior . . . . . . . . . . . . . . . . . . . . . . . . .18
USB Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Hotkey Beeper Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Disable Port Switching Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Firmware Upgrade Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Restore Default Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
HSM Summary Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Chapter 5.
Keyboard Emulation
Mac Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sun Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 6.
The Firmware Upgrade Utility
Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Starting the Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Upgrade Successful . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Upgrade Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Upgrade Interrupted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Pushbuttons and Hotkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
About SPHD Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
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CS1742 / CS1744 User Manual
About this Manual
This User Manual is provided to help you get the most from your system. It
covers all aspects of installation, configuration and operation. An overview of
the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the CS1742 / CS1744 system.
Its purpose, features and benefits are presented, and its front and back panel
components are described.
Chapter 2, Hardware Setup, describes how to set up your installation.
Diagrams showing the necessary steps are provided.
Chapter 3, Basic Operation, explains the fundamental concepts involved
in operating the CS1742 / CS1744.
Chapter 4, Hotkey Operation, details all of the concepts and procedures
involved in the Hotkey operation of your CS1742 / CS1744 installation.
Chapter 5, Keyboard Emulation, provides tables that list the PC to Mac
and PC to Sun keyboard emulation mappings.
Chapter 6, The Firmware Upgrade Utility, explains how to use this
utility to upgrade the CS1742 / CS1744's firmware with the latest available
versions.
An Appendix, provides specifications and other technical information
regarding the CS1742 / CS1744.
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CS1742 / CS1744 User Manual
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦ Bullet lists provide information, but do not involve sequential steps.
→ Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start
open the Start menu, and then select Run.
Indicates critical information.
Product Information
→ Run means to
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
viii
Chapter 1
Introduction
Overview
The Master View Dual-View CS1742 or CS1744 USB KVM Switch brings
dual head video functionality to ATEN's USB KVM switch technology. Now,
two (CS1742) or four (CS1744) dual head computers can be accessed and
controlled from a single console that consists of a USB keyboard, USB mouse,
and two VGA, SVGA, or Multisync monitors.
In addition, the CS1742 / CS1744 incorporates a two port USB hub that allows
each of the computers to share any USB peripherals connected to the hub on a
one computer at a time basis. Recognizing the importance of sound, the
switches are also audio enabled. A single microphone can provide audio input
to each of the computers, and you can listen to the audio output of each
computer on a single set of speakers (on a one-at-a-time basis).
The CS1742 / CS1744's independent (asynchronous) switching feature allows
independent switching of the KVM, USB hub, and audio focus. If you wish,
you can give one computer the KVM console focus, another the USB hub
focus, while a third has the audio focus.
Setup is fast and easy; simply plug cables into their appropriate ports. There is
no software to configure, no installation routines, and no incompatibility
problems. Since the CS1742 / CS1744 intercepts keyboard input directly, it
works on multiple operating platforms (PC compatible, Mac and Sun).
There are two convenient methods to access the computers: push button port
selection switches located on the unit's front panel; and hotkey combinations
entered from the keyboard.
Since a single console manages all of the computers, the CS1742 / CS1744
setup: 1) eliminates the expense of having to purchase separate peripheral
components for each computer; 2) saves all the space those extra components
would take up; 3) saves on energy costs; and 4) eliminates the inconvenience
and wasted effort involved in constantly moving from one computer to another.
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CS1742 / CS1744 User Manual
Features
Provides a second video channel to support dual head computers
One console controls 2 (CS1742) or 4 (CS1744) dual head computers
Two USB ports for USB device sharing
Audio jacks for speaker and microphone sharing
Independent (asynchronous) switching of the KVM, USB, and audio focus
Fully compliant with the USB 1.1 specification – supports transfer rates of
1.5/12 Mbps
Easy to install – no software required - connecting cables is all it takes
Easy to operate – computer selection via push button switches or hotkeys
Hotkey OS selection
LED display for easy status monitoring
Auto Scan Mode for monitoring all computers
Caps Lock, Num Lock, and Scroll Lock, states are saved and restored
when switching
Keyboard and mouse emulation for error free booting
Supports multimedia USB keyboards; supports Mac & Sun keyboards
Supports Microsoft Intellimouse and the scrolling wheel on most mice;
supports Logitech and Microsoft wireless keyboards and mice
Supports multibutton mice with appropriate drivers installed
Superior video quality – 2048 x 1536; DDC2B
Hot pluggable – add or remove computers for maintenance without
powering down the switch
Upgradeable firmware
Compatible with major operating platforms
2
1. Introduction
Requirements
Console
Monitors capable of the highest resolution that you will be using on any
computer in the installation
A USB mouse
A USB keyboard
Computer
The following equipment must be installed on each computer:
A VGA, SVGA or Multisync port
USB T ype A port
Cables
Only Custom cable sets specifically designed to work with this switch may be
used to link to the computers. Two (CS1742) or four (CS1744) cable sets are
provided with this package. Additional cable sets can be purchased from your
dealer.
Operating System Support
Supported operating systems are shown in the table, below:
OS Version
Windows 98SE and higher
Linux RedHat 7.1 and higher
UNIX SUN Blade 2000 / 100
Sun Solaris 8 and higher
Mac OS 8.6 and higher
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CS1742 / CS1744 User Manual
CS1742 / CS1744 Front View
4
1. Introduction
The front panel components are described in the table below:
No. Component Description
1Port
Selection
Switches
Pressing a front panel port selection pushbutton brings the
focus to the computer attached to its corresponding port.
Press a port selection pushbutton for less than two
seconds to bring the KVM, USB hub, and audio focus to the
computer attached to its corresponding port.
Press a port selection pushbutton for longer than two
seconds to bring only the KVM focus to the computer
attached to its corresponding port.
Press pushbuttons 1 and 2 simultaneously for 2 seconds to
start Auto Scan Mode. (See page 15 for details)
2 Port LEDs The Port LEDs are built into the Port Selection Switches. The
3 USB Port Cables from your USB peripherals (printers, scanners, etc.)
upper ones are the KVM Port LEDs; the lower ones are the
USB LEDs:
KVM: Lights DIM ORANGE to indicate that the computer
attached to the corresponding port is up and running (On
Line).
Changes to BRIGHT ORANGE to indicate that the
computer attached to its corresponding port is the one that
has the KVM focus (Selected).
Flashes to indicate that the computer attached to its
corresponding port is being accessed under Auto Scan
mode.
USB: Lights DIM GREEN to indicate that there is a USB
cable connection to the computer. Does not light if there is
no USB connection to the computer. (See Cable
Connection, page 9, item 2, for details)
Changes to BRIGHT GREEN to indicate that the computer
attached to its corresponding port is the one that has access
to the USB peripherals.
can plug in here, as well as into the USB port on the rear panel.
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CS1742 / CS1744 User Manual
CS1742 / CS1744 Rear View
6
1. Introduction
The rear panel components are described in the table below:
No. Component Description
1 Power Jack If you choose to use external power, the power adapter
2 Firmware
Upgrade Port
3 Console Port
Section
4 KVM (CPU)
Port Section
5 USB Port Cables from your USB peripherals (printers, scanners, etc.)
cable plugs into this jack.
Note: Use of a power adapter (DC 5V) is optional, and
requires a separate purchase. See p. 9 for power adapter
details.
The Firmware Upgrade Cable that transfers the firmware
upgrade data from the administrator's computer to the
CS1742 / CS1744 plugs into this RJ-11 connector. See
Chapter 6 for firmware upgrading details.
The cables from your console components (keyboard,
mouse, monitors, speakers and microphone), plug in here.
Each port is marked with an icon to indicate itself.
The cables that link the switch to your computers plug in
here.*
Each port is comprised of two connectors: The upper
connector carries the audio data (microphone and
speakers) and the video data for monitor B; the lower
connector carries the USB data (keyboard, mouse, and
peripherals) and the video data for monitor A.
can plug in here, as well as into the USB port on the front
panel.
* Only cables specifically designed to work with this switch can be used
(see page 3 for details). Do NOT attempt to use ordinary 15 pin VGA
connector cables to link these ports to the computers.
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CS1742 / CS1744 User Manual
This Page Intentionally Left Blank
8
Chapter 2
1. Important safety information regarding the placement of this
device is provided on page 29. Please review it before proceeding.
2. To prevent damage to your installation from power surges or
static electricity. It is important that all connected devices are
properly grounded.
3. Make sure that the power to all devices connected to the
installation are turned off. You must unplug the power cords of
any computers that have the Keyboard Power On function
Hardware Setup
Cable Connection
To set up your Master View CS1742 / CS1744 installation, refer to the
installation diagram on the next page (the numbers in the diagram correspond
to the steps below), and do the following:
1. Plug your Console devices (USB keyboard, USB mouse, m oni tors,
microphone and speakers) into the switch's Console Ports.
2. Use the Port A KVM cable (the one with the USB connector) to connect
any available CPU A port to the first VGA port and the USB port of the
computer you are installing.
3. Use the Port B KVM cable (the one with the microphone and speaker
connectors) to connect the CPU B port to the second VGA port and the
audio jacks of the computer you are installing.
Note: Be sure that the Port B cable is in the same CPU port as the Port A cable
— both in Port 1; both in Port 2, etc.
4. Connect your USB peripherals to the USB ports located on the front and
rear panels.
5. If you choose to use external power, plug the power adapter cable into the
switch's Power Jack, then plug the power adapter into an AC power
source.
Note: The power adapter should be DC5V 2.6A
with the inside positive and the outside
negative:
9
CS1742 / CS1744 User Manual
6. Power on the computers.
Note: Make sure the computers and devices that the CS1742 / CS1744
connects to are also properly grounded.
Installation Diagram
10
Chapter 3
Basic Operation
Manual Switching
There are two convenient methods to access the computers: Manual - which
involves pressing the pushbutton port selection switches located on the unit's
front panel; and Hotkey - which involves entering combinations from the
keyboard. Hotkey port selection is discussed in the next chapter.
For manual port selection:
Press and hold a port selection pushbutton for more than 2 seconds to
bring the KVM focus to the computer attached to its corresponding port.
The USB and Audio focus does not change - they stay with the port that
they are already on.
Press and release a port selection pushbutton to bring the KVM focus, plus
the USB and Audio focus to the computer attached to its corresponding
port.
Press and hold port selection switches 1 and 2 simultaneously for more
than 2 seconds to start Auto Scan Mode (see page 15 for details).
Press and release either port selection switch to stop Auto Scan Mode. The
KVM focus goes to the computer attached to the corresponding port of the
switch you pressed.
Hot Plugging
The Master View CS1742 / CS1744 supports USB hot plugging. Components
can be removed and added back into the installation by unplugging their cables
from the USB hub ports without the need to shut the unit down.
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CS1742 / CS1744 User Manual
Powering Off and Restarting
If it becomes necessary to Power Off the unit, do the following:
1. Disconnect all the KVM cables from the CPU Port section of the switch
(refer to page 10).
2. If you are using an external power adapter, unplug the switch's power
adapter cable.
3. Wait 10 seconds, then reconnect the KVM cables.
4. If you are using an external power adapter, plug the switch's power adapter
cable back in.
Port ID Numbering
Each CPU port on the CS1742 / CS1744 switch is assigned a port number (1
or 2 for the CS1742; 1 to 4 for the CS1744). The port numbers are marked on
the rear panel of the switch (see page 6).
The Port ID of a computer is derived from the CPU port numb er it is connected
to. For example, a computer connected to CPU port 2 has a Port ID of 2.
The Port ID is used to specify which computer gets the KVM, USB peripheral,
and audio focus with the Hotkey port selection method (see Going Directly to
a Port, page 14, for details).
12
Chapter 4
Hotkey Operation
The CS1742 / CS1744 hotkey function makes it convenient to operate your
KVM installation from the keyboard. Asynchronous (independent) switching
of the KVM, USB hub, and audio focus is supported. You can give one
computer the KVM console focus, another the USB hub focus, while a third
has the audio focus.
Port Switching
All port switches begin with tapping the Scroll Lock key twice. The tables
below describe the actions that each combination performs.
Note: If using the Scroll Lock key conflicts with other programs running on
the computer, the Ctrl key can be used, instead. See Alternate HSM
Invocation Keys, page 17, for details.
Cycling through the Ports
Hotkey Action
[Scroll Lock] [Scroll Lock]
[Enter]
[Scroll Lock] [Scroll Lock] [K]
[Enter]
[Scroll Lock] [Scroll Lock] [U]
[Enter]
[Scroll Lock] [Scroll Lock] [S]
[Enter]
Brings the KVM, USB hub, and audio focus from the
port that currently has the KVM focus to the next port
on the installation (1 to 2; 2 to 1 for the CS1742; 1 to 2;
2 to 3; 3 to 4; 4 to 1 for the CS1744).
Note: The KVM, USB hub, and audio focus all go to this
port even if they were on different ports to begin with.
Brings only the KVM focus from the port that currently
has it to the next port on the installation. The USB hub
and audio focus remain where they are.
Brings only the USB hub focus from the port that
currently has it to the next port on the installation. The
KVM and audio focus remain where they are.
Brings only the audio focus from the port that currently
has it to the next port on the installation. The KVM and
USB hub focus remain where they are.
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CS1742 / CS1744 User Manual
Going Directly to a Port
Hotkey Action
[Scroll Lock] [Scroll Lock] [n]
[Enter]
[Scroll Lock] [Scroll Lock] [n] [K]
[Enter]
[Scroll Lock] [Scroll Lock] [n] [U]
[Enter]
[Scroll Lock] [Scroll Lock] [n] [S]
[Enter]
[Scroll Lock] [Scroll Lock] [n] [K]
[U] [Enter]
[Scroll Lock] [Scroll Lock] [n] [K]
[S] [Enter]
[Scroll Lock] [Scroll Lock] [n] [U]
[S] [Enter]
Brings the KVM, USB hub, and audio focus to the
computer attached to the port corresponding to the
specified Port ID.
Note: The KVM, USB hub, and audio focus all go to
this port even if they were on different ports to begin
with.
Brings only the KVM focus to the computer attached
to the specified port. The USB hub and audio focus
remain where they are.
Brings only the USB hub focus to the computer
attached to the specified port. The KVM and audio
focus remain where they are.
Brings only the audio focus to the computer
attached to the specified port. The KVM and USB
hub focus remain where they are.
Brings the KVM and USB hub focus to the computer
attached to the specified port. The audio focus
remains where it is.
Brings the KVM and audio focus to the computer
attached to the specified port. The USB hub focus
remains where it is.
Brings the USB hub and audio focus to the
computer attached to the specified port. The KVM
focus remains where it is.
Note: The n stands for the computer's Port ID number (1, 2, 3 or 4 - see Port
ID Numbering, page 12). Replace the n with the appropriate Port ID when
entering hotkey combinations.
14
4. Hotkey Operation
Auto Scanning
The CS1742 / CS1744's Auto Scan feature automatically cycles the KVM
focus through the computer ports at regular intervals. This allows you to
monitor the computer activity without having to take the trouble of switching
from port to port manually. See the table below for details.
Hotkey Action
[Scroll Lock] [Scroll Lock] [A]
[Enter]
[Scroll Lock] [Scroll Lock] [A]
[n] [Enter]
Note: 1. The n stands for the number of seconds that the CS1742 / CS1744
should dwell on a port before moving on to the next. Replace the n
with a number between 1 and 99 when entering this hotkey
combination.
2. While Auto Scan Mode is in effect, ordinary keyboard and mouse
functions are suspended - only Auto Scan Mode compliant keystrokes
and mouse clicks can be input. You must exit Auto Scan Mode in
order to regain normal control of the console. To exit Auto Scan
Mode, press [Esc] or [Spacebar].
Starts Auto Scan. The KVM focus cycles from port to
port at 5 second intervals.
Starts Auto Scan. The KVM focus cycles from port to
port at n second intervals.
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CS1742 / CS1744 User Manual
Hotkey Settings Mode
Hotkey Settings Mode (HSM) is used to set up your CS1742 / CS1744 switch
configuration. All operations begin with invoking HSM.
Invoking HSM
To invoke HSM, do the following:
1. Press and hold down the Num Lock key.
2. Press and release the minus key.
3. Release the Num Lock key.
Note: 1. There is an alternate key combination to invoke HSM. See below for
details.
2. The minus key must be released within one half second, otherwise
Hotkey invocation is canceled.
When HSM is active, the Caps Lock, and Scroll Lock LEDs flash in succession
to indicate that HSM is in effect. They stop flashing and revert to normal status
when you exit HSM.
Ordinary keyboard and mouse functions are suspended - only hotkeycompliant keystrokes and mouse clicks (described in the sections that follow)
can be input.
At the conclusion of some hotkey operations, you automatically exit hotkey
mode. With some operations, you must exit manually. To exit HSM manually,
press Esc or the Spacebar.
16
4. Hotkey Operation
Alternate HSM Invocation Keys
An alternate set of HSM invocation keys is provided in case the default set
conflicts with programs running on the computers.
To switch to the alternate HSM invocation set, do the following:
1. Invoke HSM (see page 16).
2. Press and release the H key.
The HSM invocation keys become the Ctrl key (instead of Num Lock) and the
F12 key (instead of minus).
Note: This procedure is a toggle between the two methods. To revert back to
the original HSM invocation keys, invoke HSM, then press and release
the H key again.
Alternate Port Switching Keys
The port switching activation keys can be changed from tapping the Scroll
Lock key twice ([Scroll Lock] [Scroll Lock]) to tapping the Ctrl key twice. To
change the port switching activation keys, do the following:
1. Invoke HSM (see page 16).
2. Press and release the T key.
Note: This procedure is a toggle between the two methods. To revert back to
the original [Scroll Lock] [Scroll Lock] method, invoke HSM, then
press and release the T key again.
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CS1742 / CS1744 User Manual
Keyboard Operating Platform
The CS1742 / CS1744's default port configuration is for a PC Compatible
keyboard operating platform. If you have a Mac or Sun attached to a port, you
can change the port's keyboard operating platform configuration as follows:
1. Bring the KVM focus to the port you want to set.
2. Invoke HSM (see page 16).
3. Press and release the appropriate Function key (see table below). After
setting a new keyboard operating platform, you automatically exit HSM.
Function Key Action
[F2] Activates Mac keyboard mapping.
[F3] Activates Sun keyboard mapping.*
[F10] Auto detects the keyboard operating platform (for PC-compatible
systems).
* Before the first time that a Sun system runs from a port, you must set its port
to the Sun keyboard operating platform before you turn the system on. If this
step is not completed, the Sun system will not start properly.
List Hotkey Settings
To see a listing of the current hotkey settings, do the following:
1. Open a text editor or word processor.
2. Invoke HSM (see page 16).
3. Press and release the F4 function key.
Reverse Manual Switching Behavior
To toggle between how the switch behaves when the front panel pushbuttons
are either pushed and released or pushed for more than 2 seconds (see Manual
Switching, page 11, for details), do the following:
1. Invoke HSM (see page 16).
2. Press [S] [Enter].
18
4. Hotkey Operation
USB Reset
If the USB loses focus and needs to be reset, do the following:
1. Invoke HSM (see page 16).
2. Press and release the F5 function key.
Hotkey Beeper Control
The Beeper can be hotkey toggled On and Off. To toggle the Beeper, do the
following:
1. Invoke HSM (see page 16).
2. Press and release the B key.
The Beeper toggles On or Off. The Command Line displays Beeper On or
Beeper Off for one second; then the message disappears and you automatically
exit Hotkey Mode.
Disable Port Switching Keys
To disable the Port Switching Keys ([Scroll Lock] [Scro ll Lock] / [Ctrl] [Ctrl ]),
do the following:
1. Invoke HSM (see page 16).
2. Press [X] [Enter].
This procedure is a toggle. To enable the Port Switching keys repeat steps 1 and
2.
Firmware Upgrade Mode
To set the CS1742 / CS1744 to Firmware Upgrade Mode, do the following:
1. Invoke HSM (see page 16).
2. Key in: [u][p][g][r][a] [d] [e] .
3. Press [Enter].
The front panel LEDs flash to indicate Firmware Upgrade Mode is in
effect.
Note: To exit Firmware Upgrade Mode, you must power off the switch.
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CS1742 / CS1744 User Manual
Restore Default Settings
To reset the CS1742 / CS1744 to its default hotkey settings, do the following:
1. Invoke HSM (see page 16).
2. Press [R] [Enter].
All hotkey settings return to their factory default values. A table showing the
CS1742 / CS1744's default settings is provided in the appendix on page 33.
HSM Summary Table
After invoking HSM (see page 16), key in one of the following keys to perform
the corresponding function:
Key In Action
[H] Toggles between the default and alternate HSM invocation keys.
[S] Reverses the manual switching behavior of the front panel
pushbuttons, when you:
Hold for 2 Seconds
Press and hold a port selection pushbutton for more than 2
seconds to bring the KVM focus plus USB and Audio focus to the
computer attached to its corresponding port.
Press and Release
Press and release a port selection pushbutton to bring the KVM
focus to the computer attached to its corresponding port. The
USB and Audio focus do not change - they stay with the port that
they are already on.
[T] Toggles between the default and alternate Port Switching keys.
[F2] Activates Mac keyboard mapping.
[F3] Activates Sun keyboard mapping (see page 18 for details).
[F10] Auto detects the keyboard operating platform (for PC-compatible
systems).
[F4] Lists the current hotkey settings via the Paste function of a text
editor or word processor.
[F5] Performs a USB reset.
[B] Toggles the beeper On and Off.
[X] [Enter] Enables/Disables the Port Switching keys.
[R] [Enter] Resets the hotkey settings to their default values.
[u][p][g][r][a][d][e]
[Enter]
Invokes Firmware Upgrade Mode.
20
Chapter 5
Keyboard Emulation
Mac Keyboard
The PC compatible (101/104 key) keyboard can emulate the functions of the
Mac keyboard. The emulation mappings are listed in the table below.
PC Keyboard Mac Keyboard
[Shift] Shift
[Ctrl] Ctrl
[Ctrl] [1]
[Ctrl] [2]
[Ctrl] [3]
[Ctrl] [4]
[Alt] Alt
[Print Screen] F13
[Scroll Lock] F14
=
[Enter] Return
[Backspace] Delete
[Insert] Help
[Ctrl]
F15
Note: When using key combinations, press and release the first key (Ctrl),
then press and release the activation key.
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CS1742 / CS1744 User Manual
-
Sun Keyboard
The PC compatible (101/104 key) keyboard can emulate the functions of the
Sun keyboard when the Control key [Ctrl] is used in conjunction with other
keys. The corresponding functions are shown in the table below.
PC Keyboard Sun Keyboard
[Ctrl] [T] Stop
[Ctrl] [F2] Again
[Ctrl] [F3] Props
[Ctrl] [F4] Undo
[Ctrl] [F5] Front
[Ctrl] [F6] Copy
[Ctrl] [F7] Open
[Ctrl] [F8] Paste
[Ctrl] [F9] Find
[Ctrl] [F10] Cut
[Ctrl] [1]
[Ctrl] [2]
[Ctrl] [3]
[Ctrl] [4]
[Ctrl] [H] Help
+
Compose
Note: When using key combinations, press and release the first key (Ctrl),
then press and release the activation key.
22
Chapter 6
The Firmware Upgrade Utility
The Windows-based Firmware Upgrade Utility (FWUpgrade.exe) provides a
smooth, automated process for upgrading the KVM switch's firmware. The
Utility comes as part of a Firmware Upgrade Package that is specific for each
device. New firmware upgrade packages are posted on our web site as new
firmware revisions become available. Check the web site regularly to find the
latest packages and information relating to them:
http://www.aten.com
Preparation
1. From a computer that is not part of your KVM installation go to our
Internet support site and choose the model name that relates to your device
(CS1742 or CS1744) to get a list of available Firmware Upgrade
Packages.
2. Choose the Firmware Upgrade Package you want to install (usually the most recent), and download it to your computer.
3. Use the Firmware Upgrade Cable provided to connect a COM port on your computer to the Firmware Upgrade Port of your switch.
4. Invoke Firmware Upgrade Mode (see Firmware Upgrade Mode, page 19). The front panel LEDs flash together to indicate Firmware Upgrade Mode
is in effect.
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CS1742 / CS1744 User Manual
CS1742/CS1744 [MAIN]..
Starting the Upgrade
To upgrade your firmware:
1. Run the downloaded Firmware Upgrade Package file - either by double
clicking the file icon or by opening a command line and entering the full
path to it. The Firmware Upgrade Utility Welcome screen appears:
Note: The screens shown in this section are for reference only.
2. Read the License Agreement (enable the I Agr ee radio button).
3. Click Next. The Firmware Upgrade Utility main screen appears:
The Utility inspects your installation. All the devices capable of being
upgraded by the package are listed in the Device List panel.
24
6. The Firmware Upgrade Utility
The firmware [Ver 1.0.] is not newer than the current firmware
[Ver 1.0.090] in device CS1742/CS1744 [MAIN]: 000
Continue the upgrade? [Yes/No]
4. After you have made your device selection(s), click Next to perform the
upgrade.
If you enabled Check Firmware Version, the Utility compares the device’ s
firmware level with that of the upgrade file. If it finds that the device’s
version is higher than the upgrade version, it brings up a dialog box
informing you of this and gives you the option to Continue or Cancel.
If you did not enable Check Firmware Version, the Utility installs the
upgrade files without checking whether they are a higher level or not.
As the upgrade proceeds, status messages appear in the Status Messages
panel. The progress towards completion is shown on the Progress bar.
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CS1742 / CS1744 User Manual
CS1742/CS1744 [MAIN]..
CS1742/CS1744 [MAIN]
CS1742/CS1744 [MAIN]
CS1742/CS1744 [MAIN]
Upgrade Successful
After the upgrade has completed, a screen appears to inform you that the
procedure was successful:
To complete the upgrade:
1. Click Finish to close the Firmware Upgrade Utility.
2. Power off the switch
Unplug the KVM cables from the back of the switch.
If you are using a power adapter with your switch, unplug the power
adapter cable from the power jack.
3. Remove the Firmware Upgrade Cable.
4. Connect all the KVM cables.
5. If you are using a power adapter, plug its cable back in.
26
6. The Firmware Upgrade Utility
Upgrade Failed
If the upgrade successful notice does not appear, it means that the upgrade
failed to complete successfully; in which case, you should repeat the upgrade
procedure from the beginning.
Upgrade Interrupted
If the firmware upgrade procedure is abnormally halted (due to computer crash,
power failure, etc.), the switch may become inoperable. If you find that the
switch does not work following an interrupted upgrade, you must return it to
the factory to have the firmware reinstalled. Contact your dealer for details.
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CS1742 / CS1744 User Manual
This Page Intentionally Left Blank
28
Appendix
Safety Instructions
General
Read all of these instructions. Save them for future reference.
Follow all warnings and instructions marked on the device.
This product is for indoor use only.
Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
Do not use the device near water.
Do not place the device near, or over, radiators or heat registers.
The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
The device should never be placed on a soft surface (bed, sofa, rug, etc.) as
this will block its ventilation openings. Likewise, the device should not be
placed in a built in enclosure unless adequate ventilation has been
provided.
Never spill liquid of any kind on the device.
Unplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
The device should be operated from the type of power source indicated on
the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
Do not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
If an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
Position system cables and power cables carefully; Be sure that nothing
rests on any cables.
When connecting or disconnecting power to hot-pluggable power
supplies, observe the following guidelines:
29
CS1742 / CS1744 User Manual
Install the power supply before connecting the power cable to the
power supply.
Unplug the power cable before removing the power supply.
If the system has multiple sources of power, disconnect power from the
system by unplugging all power cables from the power supplies.
Never push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
Do not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
If the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
The power cord or plug has become damaged or frayed.
Liquid has been spilled into the device.
The device has been exposed to rain or water.
The device has been dropped, or the cabinet has been damaged.
The device exhibits a distinct change in performance, indicating a need
for service.
The device does not operate normally when the operating instructions
are followed.
Only adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
30
Appendix
Rack Mounting
Before working on the rack, make sure that the stabilizers are secured to
the rack, extended to the floor, and that the full weight of the rack rests on
the floor. Install front and side stabilizers on a single rack or front
stabilizers for joined multiple racks before working on the rack.
Always load the rack from the bottom up, and load the heaviest item in the
rack first.
Make sure that the rack is level and stable before extending a device from
the rack.
Use caution when pressing the device rail release latches and sliding a
device into or out of a rack; the slide rails can pinch your fingers.
After a device is inserted into the rack, carefully extend the rail into a
locking position, and then slide the device into the rack.
Do not overload the AC supply branch circuit that provides power to the
rack. The total rack load should not exceed 80 percent of the branch circuit
rating.
Ensure that proper airflow is provided to devices in the rack.
Do not step on or stand on any device when servicing other devices in a
rack.
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CS1742 / CS1744 User Manual
Technical Support
International
For online technical support – including troubleshooting, documentation,
and software updates: http://eservice.aten.com
For telephone support, see Telephone Support, page iii.
North America
Email Support support@aten-usa.com
Online
Technical
Support
Telephone Support 1-888-999-ATEN ext 4988
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
Your com put er configuration, including operating system, revision level,
expansion cards, and software.
Any error messages displayed at the time the error occurred.
The sequence of operations that led up to the error.
Any other information you feel may be of help.
Troubleshooting
Documentation
Software Updates
http://www.aten-usa.com/support
32
Factory Default Settings
Pushbuttons and Hotkeys
Setting Default
Port Switching [Scroll Lock] [Scroll Lock]
Invoking HSM [Num Lock] [ - ]
Auto Scan Interval 5 seconds
Beeper On
Keyboard Operating Platform PC-Compatible - Auto Detect
Port Switching Keys Enabled
Appendix
33
CS1742 / CS1744 User Manual
Specifications
Function CS1742 CS1744
Computer Connections 2 4
Port Selection Front Panel Switches, Hotkey
Connectors Console
Switches Selected 2 x Pushbutton 4 x Pushbutton
LEDs Online / Selected 2 (Orange) 4 (Orange)
Emulation Keyboard / Mouse USB (PC, Mac, Sun)
Video 2048 x 1536 @ 60Hz; DDC2B
Scan Interval 1–99 seconds (Default: 5)
Power Consumption DC5V/1.25W DC5V/1.35W
Environment Operating Temp.
Physical
Properties
Ports
KVM Ports 2 x SPHD-15 F
F/W Upgrade 1 x RJ-11 F (Black)
Power 1 x DC Jack (Black)
USB Hub 2 x USB Type A F
USB Link 2 (Green) 4 (Green)
Storage T emp.
Humidity 0–80% RH, Non-condensing
Housing Metal
Weight 0.82 kg 1.03 kg
Dimensions 21.00 x 8.80 x 5.55 cm 27.00 x 8.80 x 5.55 cm
KB 1 x USB Type A F (Black)
Video 2 x HDB-15 F (Blue)
Mouse 1 x USB Type A F (Black)
Speaker 1 x Mini Stereo Jack F (Green)
Mic. 1 x Mini Stereo Jack F (Pink)
4 x SPHD-15 F
(Green)
2 x SPHD - 15 M
(Yellow)
0–50
-20–60
(Green)
4 x SPHD - 15 M
(Yellow)
o
C
o
C
34
Appendix
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See The Firmware Upgrade Utility, page 23, for details.
Symptom Possible Cause Action
Erratic
behavior
Keyboard
and/or Mouse
not
responding
USB devices
not
responding
Device not
recognized
message
(Windows)
Sun system
does not start
Unit not receiving
enough power
Keyboard and/or
mouse need to be
reset.
No connection to the
computer
KVM switch needs to
be reset
USB ports need to be
reset
Windows timing
problem
CPU port not
configured correctly
Use a DC 5V power adapter if you are not
already using one. If you are already using a
power adapter, check that it matches the
system specifications (DC 5V), and that it is
plugged in and functioning properly.
Unplug the cable(s) from the console port(s),
then plug it/them back in.
Check the cable from the switch to the
computer to make sure it is properly
connected.
Power off all devices on the installation (see
Powering Off and Restarting, page 12); power
off the KVM switch; wait five seconds; then
power up.
Unplug the device's USB cable from the USB
port on the switch's rear panel, then plug it
back in.
Use the USB Reset hotkey combination (see
USB Reset, page 19), to reset the USB ports.
1. Unplug the KVM cable from the computer's
USB port.
2. Go into Windows' System Settings and
remove the Unknown Device entry.
3. Plug the KVM cable back in. Windows will
now recognize the device.
The first time that a Sun system runs from a
port, you must configure its port for the Sun
keyboard operating platform before you turn
the system on, or else the Sun system will not
start. See page 18 for details
35
CS1742 / CS1744 User Manual
About SPHD Connectors
This product uses SPHD connectors for its KVM and/or
Console ports. We have specifically modified the shape of these
connectors so that only KVM cables that we have designed to
work with this product can be connected.
36
Appendix
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in
materials and workmanship for a Warranty Period of two [2] years (warranty
period may vary in certain regions/countries) commencing on the date of
original purchase. This warranty period includes the LCD panel of ATEN LCD
KVM switches. Select products are warranted for an additional year (see A+
Warranty for further details). Cables and accessories are not covered by the
Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty
Period. If a product is detective, ATEN will, at its discretion, have the option
to (1) repair said product with new or repaired components, or (2) replace the
entire product with an identical product or with a similar product which fulfills
the same function as the defective product. Replaced products assume the
warranty of the original product for the remaining period or a period of 90 days,
whichever is longer. When the products or components are replaced, the
replacing articles shall become customer property and the replaced articles
shall become the property of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy/
37
CS1742 / CS1744 User Manual
MEMO
38
MEMO
Appendix
39
CS1742 / CS1744 User Manual
Manual Part No. PAPE-0240-AT1G
Manual Date: April 19, 2019 09:45am
© Copyright 2019 ATEN ® International Co., Ltd.
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owne rs.
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