ATEN CN9000, CN9600, CN9950 User guide

1-Local / Remote Share Access Single Port

ATEN Altusen™

CN9000 / CN9600 / CN9950

1-Local/Remote Share Access Single Port KVM over IP Switch User Manual

KVM over IP Switch

CN9000 / CN9600 / CN9950

User Manual

www.aten.com

CN9000 / CN9600 / CN9950 User Manual

EMC Information

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

Warning: Operation of this equipment in a residential environment could cause radio interference.

Achtung: Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen verursachen.

KCC Statement

RoHS

This product is RoHS compliant.

other brand names and trademarks are the registered property of their respective owners.

Released: 2021-03-23

CN9000 / CN9600 / CN9950 User Manual

User Information

Online Registration

Be sure to register your product at our online support center:

International http://eservice.aten.com

Telephone Support

For telephone support, call this number:

International 886-2-8692-6959

China 86-400-810-0-810

Japan 81-3-5615-5811

Korea 82-2-467-6789

North America 1-888-999-ATEN ext 4988

1-949-428-1111

User Notice

All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer's software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.

The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.

The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.

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CN9000 / CN9600 / CN9950 User Manual

Package Contents

CN9000

 1 CN9000 KVM over IP Switch  1 KVM cable (SPHD to VGA, PS/2, USB)  1 USB Type-A to USB Mini-B cable  1 power adapter  1 mounting kit  1 control terminal block  1 foot pad set (4 pcs)  1 user instructions*

CN9600

 1 CN9600 KVM over IP Switch  1 KVM cable (DVI-D, USB, audio)  1 USB Type-A to USB Mini-B cable  1 power adapter  1 mounting kit  1 user instructions*

CN9950

 1 CN9950 KVM over IP Switch  1 DisplayPort cable  1 USB Type-A to USB Type-B cable  1 USB Type-A to USB Mini-B cable  1 power adapter  1 mounting kit  1 control terminal block  1 foot pad set (4 pcs)  1 user instructions*

CN9000 / CN9600 / CN9950 User Manual

* Features may have been added to the CN9000 / CN9600 / CN9950 since this

manual was published. Please visit our website to download the most up-todate version.

Check to make sure that all components are present and in working condition. If you encounter any problems, please contact your local dealer.

Read this manual thoroughly and follow the installation and operation procedures to prevent any damage to the unit and/or any devices connected to it.

EMC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

RoHS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Product Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

1. Introduction

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Features and Benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Easy-to-Use Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Advanced Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Virtual Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Remote User Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Supported Video Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

CN9000 / CN9600 / CN9950 User Manual

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CN9000 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CN9000 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

CN9000/CN9950 Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

CN9950 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

9950 Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

CN9600 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CN9600 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2. Hardware Setup

Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Attaching the Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Rack Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CN9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CN9600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CN9950. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

DCE and DTE Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3. Browser Login

Logging In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4. Configuration

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Basic Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

User Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Account Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Upgrade Main Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Update Display Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Backup / Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Advanced Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Service Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Redundant NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

CN9000 / CN9600 / CN9950 User Manual

IPv4 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

IPv6 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Network Transfer Rate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

DDNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Event Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

SMTP Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Serial Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Date / Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Network Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

USB IO Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Multiuser Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Exit Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Remote Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Remote Console Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Telnet Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

About. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

5. Accessing Remote Server

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Web, Windows and Java Client Viewer . . . . . . . . . . . . . . . . . . . . . . . . . .76

The Windows Client AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

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CN9000 / CN9600 / CN9950 User Manual

Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

The Java Client AP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

6. The Windows Client Viewer

The Win / Java Client Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

User Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

System Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Video Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Gamma Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

The Button Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Message Display Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Compose Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Virtual Media Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Virtual Media Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Zoom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

The On-Screen Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Mouse Pointer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Mouse DynaSync Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Automatic Mouse Synchronization (DynaSync) . . . . . . . . . . . . . 104

Manual Mouse Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . 104

Mac and Linux Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Open GUI (Configuration). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Control Panel Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

The Web Client Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Web Client Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Web Client On-Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Web Client Mouse Pointer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Web Client Mouse Sync Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

7. Local Access

Local Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Local OSD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Laptop USB Console (LUC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

8. The Log File

The Log File Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

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CN9000 / CN9600 / CN9950 User Manual

9. The Log Server

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Configure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

The Log Server Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

The List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Panel Showing Logs of the Selected Units . . . . . . . . . . . . . . . . . . . . 129

Appendix

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

International. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

IP Address Determination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

AP Windows Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

IPv6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Link Local IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

IPv6 Stateless Autoconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Port Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Serial Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Trusted Certificates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Installing the Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Certificate Trusted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Mismatch Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Self-Signed Private Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Importing the Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

General Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Java. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Sun Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

CN9000 / CN9600 / CN9950 User Manual

Mac Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

The Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Additional Mouse Synchronization Procedures . . . . . . . . . . . . . . . . . . . 154

Windows:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Sun / Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Virtual Media Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

WinClient ActiveX Viewer / WinClient AP . . . . . . . . . . . . . . . . . . . . . 156

Java Applet Viewer / Java Client AP. . . . . . . . . . . . . . . . . . . . . . . . . 156

Administrator Login Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

CN9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

CN9600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

CN9950. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

CN9000 / CN9600 / CN9950 User Manual

About this Manual

This User Manual is provided to help you get the most from your system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.

Chapter 1, Introduction, introduces you to the CN9000 / CN9600 / CN9950 KVM over IP Switch. Its purpose, features and benefits are presented, and its front and back panel components are described.

Chapter 2, Hardware Setup, describes how to set up your installation. Diagrams showing the necessary steps are provided.

Chapter 3, Browser Login, describes how to log into the CN9000 / CN9600 / CN9950 with a browser, and explains the functions of the icons and buttons that appear on the opening page.

Chapter 4, Configuration, explains the administrative procedures that are employed to configure the CN9000 / CN9600 / CN9950’s working environment.

Chapter 5, Accessing Remote Server, describes how to access the CN9000 / CN9600 / CN9950 remotely.

Chapter 6, The Windows Client Viewer, explains how to use the control panel of the CN9000 / CN9600 / CN9950.

Chapter 7, Local Access, describes how to access the CN9000 / CN9600 / CN9950 locally.

Chapter 8, The Log File, shows how to use the log file utility to view the events that take place on the CN9000 / CN9600 / CN9950.

Chapter 9, The Log Server, explains how to install and configure the Log Server.

Appendix, provides specifications and other technical information regarding the CN9000 / CN9600 / CN9950.

CN9000 / CN9600 / CN9950 User Manual

Conventions

This manual uses the following conventions:

Monospaced Indicates text that you should key in.

[ ] Indicates keys you should press. For example, [Enter] means to

press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].

1. Numbered lists represent procedures with sequential steps.

♦ Bullet lists provide information, but do not involve sequential steps.

> Indicates consecutive selections, such as options on a menu or

dialog box. For example, Start menu, and then select Run.

Indicates critical information.

Product Information

Run means to open the Start

For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:

International http://www.aten.com

North America http://www.aten-usa.com

xii

Chapter 1

Introduction

Overview

The KVM over IP Switch (CN9000/CN9600/CN9950) is a cost-efficient overIP device that allows remote access and control to the video, audio, and virtual media of a PC or workstation. It can also provide over-IP capability for compatible ATEN KVM switches and/or LCD consoles, such as the CS1768 and/or CL3800.

The CN9000, CN9600, and CN9950 respectively supports one VGA, one DVI, and one 4K DisplayPort video transmission, and is equipped with a FPGA graphics processor that offers better image and video quality to enhance user experience, while also offering RS-232 DTE/DCE standards of serial control for its CPU COM and local console COM ports.

For user-friendly operation, an USB Mini-B port on the front panel is designed as a laptop USB console (LUC) port. By simply connecting a laptop to the LUC port, users can access any computer connected to the switch for easy on-site management. That means no additional monitor, keyboard and mouse is required for routine, local maintenance. Additionally, the CN9000/CN9600/ CN9950’s virtual media function allows users to perform diagnostic testing, file transfers, or apply OS/application updates and patches from a remote console.

To ensure seamless connectivity, the CN9000/CN9600/CN9950 is equipped with dual LAN and dual power functionality to keep operation in the server room smooth and efficient. The switch also supports microphone and speakers on the local and remote console.

For ease of remote management, the CN9000/CN9600/CN9950 supports webfriendly KVM-over-IP access with its Web Client Viewer functionality, which is compatible with major web browsers and runs directly off the browser without Java or browser plug-in installations. Like its Java or Windows plugin counterparts, it allows users to remotely access the server / PC connected to the device, but benefiting from a more direct and simple access option for management and operation.

CN9000/CN9600/CN9950 User Manual

Features and Benefits

Hardware

 Compact and slim design for space usage optimization  Equipped with FPGA graphics processor for better image quality and

enhanced fps (frames per second) throughput for a crisp video display response

 Provides over-IP capability to KVM switches that do not have over-IP

functionality.

 Local console provides USB keyboard and mouse support  A USB Mini-B port on the front panel serves as a laptop USB console

(LUC) port

 Two 10/100/1000 Mbps NICs for redundant LAN or dual IP operation  Dual power supply for power backup  Supports multiplatform server environments: Windows, Mac, Sun, Linux

and VT100-based serial devices

 Virtual media support  High video resolution — up to 1920 x 1200 @ 60Hz and 4096 x 2160 @

30Hz for both local and remote consoles for CN9000/CN9600 and CN9950, respectively

 Audio support — microphone and speakers are supported on the local and

remote console

Note: 1. For the list of compatible KVM switch models, please refer to the

Compatible Products section on the product web page.

2. Since there are a large number of keyboards/mouses with functions specifically designed for OS other than Windows, they may not be compatible and may have compatibility issue.

3. Some of the CN9000/CN9600/CN9950’s features may not be supported, depending on the functionality of the cascaded KVM switch. (For example, some switches do not support virtual media.)

Chapter 1. Introduction

Management

 Complies to RS-232 DTE/DCE standards for serial control  Up to 64 user accounts — up to 32 users can simultaneously share control  Console access right management  End session feature — administrators can terminate running sessions  Event logging and Windows-based log server support  Event Logging — the device can record all events and write them to a

searchable database

 Supports instant notification of critical system events via email, SNMP

trap and Syslog

 Firmware upgradable via remote access  Accessible via a built-in serial viewer, or via third-party software (such as

PuTTY) for Telnet and SSH sessions

 Out of Band support — accessible through its serial port using a dial-up

connection

 Port Share Mode allows multiple users to gain access to a server

simultaneously

 Local/Remote Share Mode conveniently grants shared or exclusive

console privileges

 Integration with ATEN CC2000 Management Software (CN9600)  Integration with ATEN CCVSR Video Session Recording Software

(CN9600)

 Supports ATEN KVM over IP Console Station (see Compatible Products

on the product web page)

 DDNS — allows mapping of a dynamic IP address by assigning its

dynamic IP address, in a DHCP server, to a host name

 Supports export/import of user accounts and configuration settings  Browser access permission — additional security feature to allow/disallow

browser/http/https access

 Supports IPv6

CN9000/CN9600/CN9950 User Manual

Easy-to-Use Interface

 Browser-based GUIs offer a unified multilanguage interface to minimize

user training time and increase productivity

 Multiplatform client support (Windows, Mac, Linux, Sun)  Multibrowser support (IE, Firefox, Safari, Opera, Chrome)  Browser-based UI in pure Web technology allows administrators to

perform administrative tasks without requiring pre-installed Java software

 Supports web-friendly KVM-over-IP access with Web Client Viewer —

users can remotely access all the connected servers and PCs directly off web-browsers without Java or browser plug-in installation

 Full-screen or sizable and scalable virtual remote desktop  Magic Panel with configurable function for quick launch

Advanced Security

 Smart card/CAC reader support  External authentication support: RADIUS, LDAP, LDAPS and MS Active

Virtual Media

 Virtual media enables file applications, OS patching, software installation

and diagnostic testing

 Works with USB-enabled servers at OS and BIOS level  Supports USB 1.1 and USB 2.0 DVD/CD drives, USB mass storage

devices, PC hard drives, folders and ISO images

Virtual Remote Desktop

 Video quality and video tolerance can be adjusted to optimize data transfer

speed; monochrome color depth, threshold and noise settings can be

Chapter 1. Introduction

adjusted for compression of the data bandwidth in low bandwidth situations

 Full-screen video display or scalable video display  Message Board for communication among remote users  On-screen keyboard with multilanguage support

 Mouse DynaSync

— automatically synchronizes the local and remote

mouse movements

 Supports exit macros  BIOS-level access

CN9000/CN9600/CN9950 User Manual

System Requirements

Remote User Computers

Remote user computers (also referred to as client computers) are the ones the users log into the switch with from remote locations over the Internet. The following equipment must be installed on these computers:

 The computers used to access the switch must have at least a P III 1 GHz

processor, with their screen resolution set to 1024 x 768. It is recommended that your PC shall have P IV 2 GHz with at least 1 Gb of RAM.

 Browsers must support TLS 1.2 encryption.  A network transfer speed of at least 128 kbps is required.  For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher

driver installed.

Servers

Servers are the computers connected to the switch via KVM cables. The following equipment must be installed on these servers:

 For USB KVM cable connections: a USB Type-A port and USB host

controller

 For virtual media connection: an extra USB Type-A and USB host

controller

Chapter 1. Introduction

Cables

 A KVM cable set to link the CN9000/CN9600/CN9950 to a server or

KVM switch are provided with this package.

 Custom KVM cable sets for CN9000/CN9600/CN9950 are available in

various lengths, as shown in the table below:

Model Cable Type Length CS Part Number

CN9000 PS/2-USB

VGA KVM Cable

CN9600 USB DVI-D

Single Link KVM Cable

CNCN9950 DisplayPort

Cable

 To purchase additional cable sets, contact your dealer.  Cat 5e/6 or higher Ethernet cable(s) (not provided with this package),

should be used to connect the CN9000/CN9600/CN9950 to the LAN, WAN, or Internet.

1.2 m 2L-5301UP

1.8 m 2L-5302UP

3.0 m 2L-5303UP

1.8 m 2L-7D02U

3.0 m 2L-7D03U

5.0 m 2L-7D05U

1.8 m 2L-7D02DP

3.0 m 2L-7D03DP

CN9000/CN9600/CN9950 User Manual

Supported Video Resolutions

Resolutions

4096 x 2160 @ 30 Hz ● 3840 x 2160 @ 30 Hz ● 2560 x 2048 @ 30 Hz ● 2560 x 1600 @ 30 Hz ● 2560 x 1440 @ 30 Hz ● 1920 x 1200 @ 60 Hz ●● 1920 x 1080 @ 60 Hz ●● 1680 x 1050 @ 60 Hz ●● 1600 x 1200 @ 60 Hz ●● 1600 x 900 @ 60 Hz ●● 1440 x 900 @ 60 Hz ●● 1400 x 1050 @ 60 Hz ●● 1360 x 768 @ 60 Hz ● 1280 x 1024 @ 60 Hz ●● 1280 x 1024 @ 75 Hz ● 1280 x 960 @ 60 Hz ●● 1280 x 720 @ 60 Hz ●● 1152 x 864 @ 75 Hz ● 1024 x 768 @ 60/70 Hz ●● 1024 x 768 @ 75/85 Hz ● 800 x 600 @ 56/60 Hz ●● 800 x 600 @ 72/75/85 Hz ● 720 x 400 @ 70 Hz ●● 640 x 480 @ 60 Hz ●● 640 x 480 @ 72/75/85 Hz ●

CN9000/CN9600 CN9950

Operating Systems

 Supported operating systems for remote user computers that log into the

CN9000/CN9600/CN9950 include Windows 2000 or above, and other systems capable of running Sun's Java Runtime Environment (JRE) 6, Update 3, or later (Linux, Mac, Sun, etc.).

 Supported operating systems for servers that connect to the CN9000/

CN9600/CN9950 are shown in the table below:

OS Version

Windows 2000 or above

Chapter 1. Introduction

OS Version

Linux RedHat 9.0,Fedora or later

RHEL AS 4, RHEL 5

SUSE 10/ 11.1 or later

Debian 3.1/ 4.0or later

Ubuntu 7.04 / 7.10 or later

UNIX IBM AIX 5L / V6 or later

FreeBSD 5.5/ 6.1 / 6.2 or later

Sun Solaris 8/ 9 / 10 or later

Mac OS 10.1 or later

Note: For Linux systems, Linux Kernel must be 2.6 or later to support USB

2.0.

Browsers

Note:Supported browsers for users that log into the CN9000/CN9600/CN9950 include the following:See Mac Systems, page 153, for further information

Browser Version

Internet Explorer 8 or later

Chrome 4.0.3 or later

Firefox 3.5.3 or later

Safari 4.0.3 or later

Opera 10.10 or later

regarding Safari.

CN9000/CN9600/CN9950 User Manual

2 3 4 5 6 7 8

Components

CN9000 Front View

No. Component Description

1 PC/KVM SPHD

port

2 KVM audio

ports

3CPU COM

(RS-232 DTE) port

4 local console

COM (RS-232 DCE) port

5 laptop USB

console (LUC) port

6 reset button Press the reset button for more than 3 seconds to revert the

7 power LED Lights Green when the CN9000 is powered up.

Use the KVM cable provided to connect the PC / server or KVM switch to the CN9000 through this port.

Note: For keyboard and mouse signal transmission, users can choose between PS/2 or USB connections.

Connect the audio of the PC / server to this port for audio signal transmission.

Connect a serial data communication equipment device (e.g. a modem or PC) to this port. See page 24 for details.

Connect a serial data terminal equipment device (e.g. a PC or touch panel) to this port. See page 24 for details.

For laptop local access (See Local Access, page 115), connect the laptop to this port using the USB Type-A to USB Mini-B cable provided.

Make sure the mode of USB IO Settings (see USB IO Settings, page 68) is set to LUC.

If the mode of USB IO Settings is set to Virtual Media, this port will not work.

unit back to factory default settings.

Chapter 1. Introduction

2 3 4 5 6

CN9000 Rear View

No. Component Description

1 grounding terminal Connect to a suitable grounding object.

2 power jacks Plug the power adapter provided into an AC power

3 control terminal

4 LAN ports Connect a Cat 5e/6 network cable to these ports for

5 local console ports Connect the cables for the local console (USB

source, then plug the power adapter cable into one of the power jacks.

Plug a second power adapter into another AC power source, then plug the power cable into the other CN9000 power jack.

Note: Dual power operation is optional — the second power source is for backup; a second power adapter requires a separate purchase.



Connect the NC and C terminals to the PC / server for remote reboot.



Connect the GND and DI terminals to an input device (e.g. thermometer, humidity sensor) for digital input notification.

uplink connection.

keyboard, VGA monitor, USB mouse, microphone and speakers) to these ports. Each connector is color coded and marked with an icon.

CN9000/CN9600/CN9950 User Manual

CN9000/CN9600/CN9950 Side View

No. Component Description

1 control port This port is currently non-functional for CN9000/

CN9600/CN9950.

CN9950 Front View

2 3 4 5 7 8 96

No. Component Description

1PC/KVM

DisplayPort port

Use the DisplayPort cable provided to connect the PC / server to the 9950 through this port.

Chapter 1. Introduction

2 KVM audio

Ports

3CPU COM

(RS-232 DTE) port

4 local console

COM (RS-232 DCE) port

5KVM USB

Type-B port

6 laptop USB

console (LUC) port

7 reset button Press the reset button for more than 3 seconds to revert the

8 power LED Lights green when the unit is powered on.

Connect the audio of the PC / server to these ports for audio signal transmissions.

Connect a serial data communication equipment device (e.g. a modem or PC) to this port. See page 24 for details.

Connect a serial data terminal equipment device (e.g. a PC or touch panel) to this port. See page 24 for details.

Use the USB cable (USB Type-A to USB Type-B) provided to connect the PC / server to this port for keyboard and mouse signal transmissions.

For laptop local access (See Local Access, page 115), connect the laptop to this port using the USB Type-A to USB Mini-B cable provided.

Make sure the mode of USB IO Settings (see USB IO Settings, page 68) is set to LUC.

If the mode of USB IO Settings is set to Virtual Media, this port will not work.

unit back to factory default settings.

CN9000/CN9600/CN9950 User Manual

2 3 4 5 6

CN9950 Rear View

No. Component Description

1 grounding terminal Connect to a suitable grounding object.

2 power jacks Plug the power adapter provided into an AC power

3 control terminal

4 LAN ports Connect a Cat 5e/6 network cable to these ports for

5 local console ports Connect the cables for the local console (USB

source, then plug the power adapter cable into any power jack.

Plug a second power adapter into another AC power source, then plug the power cable into the other CN9950’s power jack.

Note: Dual power operation is optional — the second power source is for backup; a second power adapter requires a separate purchase.



Connect the NC and C terminals to the PC / server for remote reboot.



Connect the GND and DI terminals to an input device (e.g. thermometer, humidity sensor) for digital input notification.

uplink connection.

keyboard, DisplayPort monitor, USB mouse, microphone and speakers) to these ports. Each connector is color coded and marked with an icon.

Chapter 1. Introduction

2 3 4 5 6 7 8

CN9600 Front View

No. Component Description

1 PC/KVM port Use the KVM cable provided to connect the PC / server to be

controlled through this port.

2CPU COM

(RS-232 DTE) port

3 local console

COM (RS-232 DCE) port

4 USB Type-B

port

5 laptop USB

console (LUC) port

6 reset button Press the reset button for more than 3 seconds to revert the

7 power LED Lights green when the CN9600 is powered on.

Connect a serial data communication equipment device (e.g. a modem or PC) to this port. See page 24 for details.

Connect a serial data terminal equipment device (e.g. a PC or touch panel) to this port. See page 24 for details.

Connect the keyboard/mouse to the server or the KVM switch you are installing using the USB Type-A to USB Type-B cable provided.

For laptop local access (See Local Access, page 115), connect the laptop to this port using the USB Type-A to USB Mini-B cable provided.

Make sure the mode of USB IO Settings (see USB IO Settings, page 68) is set to LUC.

If the mode of USB IO Settings is set to Virtual Media, this port will not work.

unit back to factory default settings.

CN9000/CN9600/CN9950 User Manual

2 3 4 5 6

CN9600 Rear View

No. Component Description

1 grounding terminal Connect to a suitable grounding object.

2 power jacks Plug the power adapter provided with this package into

3 LAN ports Connect a Cat 5e/6 network cable to these ports for

4 control port This port is not applicable for CN9000/CN9600/

5 local console ports Connect the cables for the local console (USB

an AC power source, then plug the power adapter cable into any power jack.

Plug a second power adapter into another AC power source, then plug the power cable into CN9600’s other power jack.

Note: Dual power operation is optional — the second power source is for backup; a second power adapter requires a separate purchase.

uplink connection.

CN9950.

keyboard, DVI monitor, USB mouse, microphone and speakers) to these ports. Each connector is color coded and marked with an icon.

Chapter 2

1. Important safety information regarding the placement of this device is provided on page 131. Please review it before proceeding.

2. Make sure that the power to any device that you connect to the installation has been turned off. You must unplug the power cords of any computers that have the Keyboard Power On function.

3. Any installation that does not follow the instructions in this guide may be hazardous or cause damage to the device.

4. The power source for this product is intended to be supplied by a power adapter only, not a DC mains.

M3 x 5

Hardware Setup

Mounting

The CN9000/CN9600/CN9950 can be mounted on most standard 19” (1U) racks or mounted on a wall. The following illustrations are exemplified using CN9600.

Attaching the Bracket

1. Detach the screws from the underside of the unit as shown:

2. Attach the bracket and secure the bracket using the screws from the previous step.

CN9000/CN9600/CN9950 User Manual

M3 x 5

Rack Mount

1. Position the device in the rack and align the holes in the mounting brackets with the holes on the rack.

2. Screw the mounting bracket to the rack.

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