ATEN CN9950, CN9000 User guide

1-Local / Remote Share Access Single Port
CN9000 / CN9600 / CN9950
1-Local / Remote Share Access Single Port KVM over IP Switch User Manual
KVM over IP Switch
CN9000 / CN9600 / CN9950
User Manual
www.aten.com
CN9000 / CN9600 / CN9950 User Manual

Compliance Statements

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Caution
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
Warning
Operation of this equipment in a residential environment could cause radio interference.
Achtung
Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen verursachen.
KCC Statement:
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CN9000 / CN9600 / CN9950 User Manual
Industry Canada Statement
This Class A digital apparatus complies with Canadian ICES-003.
VCCI Statement
RoHS
This product is RoHS compliant.
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CN9000 / CN9600 / CN9950 User Manual

User Information

Online Registration

Be sure to register your product at our online support center:
International http://eservice.aten.com

Telephone Support

For telephone support, call this number:
International 886-2-8692-6959
China 86-400-810-0-810
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111

User Notice

All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer's software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.
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CN9000 / CN9600 / CN9950 User Manual

Product Information

For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com
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CN9000 / CN9600 / CN9950 User Manual

Package Contents

Check to make sure that all components are in working order. If you encounter any problem, please contact your dealer.

CN9000

1 CN9000 KVM over IP Switch1 KVM cable (SPHD to VGA, PS/2, USB)1 USB Type-A to USB Mini-B cable1 power adapter1 mounting kit1 control terminal block1 foot pad set (4 pcs)1 user instructions

CN9600

1 CN9600 KVM over IP Switch1 KVM cable (DVI-D, USB Type-A, audio)1 USB Type-A to USB Mini-B cable1 power adapter1 mounting kit1 user instructions

CN9950

1 CN9950 KVM over IP Switch 1 DisplayPort cable1 USB Type-A to USB Type-B cable1 USB Type-A to USB Mini-B cable1 power adapter1 mounting kit1 control terminal block1 foot pad set (4 pcs)1 user instructions
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CN9000 / CN9600 / CN9950 User Manual

Contents

Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
CN9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
CN9600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
CN9950 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Comparing CN9000, CN9600, and CN9950 . . . . . . . . . . . . . . . . . . . . .2
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Easy-to-Use Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Advanced Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Virtual Remote Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Remote User Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Supported Video Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
CN9000 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
CN9000 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
CN9000/CN9600/CN9950 Side View . . . . . . . . . . . . . . . . . . . . . . . . . 13
CN9950 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
CN9950 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
CN9600 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
CN9600 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2. Hardware Setup
Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Attaching the Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Rack Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
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Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CN9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CN9600. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CN9950. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
DCE and DTE Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Multiview Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CN9000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CN9600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CN9950 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3. Browser Login
Logging In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4. Configuration
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Basic Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
User Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Account Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Upgrade Main Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Update Display Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Backup / Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Advanced Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Service Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Redundant NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
IPv4 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Network Transfer Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
DDNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Event Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Login Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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Working Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Date / Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Network Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
USB IO Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Multiuser Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Exit Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Remote Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Remote Console Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Telnet Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
About. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
5. Accessing Remote Server
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
The Windows Client AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
The Java Client AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
6. The Windows Client Viewer
The Win / Java Client Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
The Button Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Message Display Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Compose Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Virtual Media Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Virtual Media Redirection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
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Zoom / Scale Window Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
The On-Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Mouse Pointer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Mouse DynaSync Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Automatic Mouse Synchronization (DynaSync) . . . . . . . . . . . . . 110
Manual Mouse Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . 110
Open GUI (Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Control Panel Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
The Web Client Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Web Client Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Web Client On-Screen Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Web Client Mouse Pointer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Virtual Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Web Client Mouse Sync Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
7. Local Access
Local Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Local OSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Laptop USB Console (LUC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
8. The Log File
The Log File Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9. The Log Server
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
The Menu Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
The Log Server Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
The List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Panel Showing Logs of the Selected Units . . . . . . . . . . . . . . . . . . . . 135
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
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North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
IP Address Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
AP Windows Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Link Local IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
IPv6 Stateless Autoconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Serial Port Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Trusted Certificates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Installing the Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Certificate Trusted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Mismatch Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Self-Signed Private Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Importing the Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Java . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Sun Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Mac Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
The Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Additional Mouse Synchronization Procedures . . . . . . . . . . . . . . . . . . .160
Windows:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Sun / Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
Virtual Media Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
WinClient ActiveX Viewer / WinClient AP . . . . . . . . . . . . . . . . . . . . .162
Java Applet Viewer / Java Client AP . . . . . . . . . . . . . . . . . . . . . . . . .162
Administrator Login Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
CN9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
CN9600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
CN9950 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
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CN9000 / CN9600 / CN9950 User Manual

About This Manual

This manual is provided to help you get the most out of your CN9000 / CN9600 / CN9950. It covers all aspects of the device, including installation, configuration, and operation.
The models covered in this manual include:
Model Product Name
CN9000
CN9600 1-Local / Remote Share Access Single Port DVI KVM over IP Switch
CN9950
An overview of the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the CN9000 / CN9600 / CN9950 KVM over IP Switch, its purpose, features and benefits, with its front and back panel components described.
Chapter 2, Hardware Setup, provides step-by-step instructions for setting up the device, and explains its basic operation procedures.
Chapter 3, Browser Login, describes how to log into the CN9000 / CN9600 / CN9950 with a browser, and the various functions included.
1-Local / Remote Share Access Single Port VGA KVM over IP Switch
1-Local / Remote Share Access Single Port 4K DisplayPort KVM over IP Switch
Chapter 4, Configuration, explains the CN9000 / CN9600 / CN9950’s system settings that can be configured to suit its working environment.
Chapter 5, Accessing Remote Server, describes how to access the CN9000 / CN9600 / CN9950 remotely.
Chapter 6, The Windows Client Viewer, explains how to remotely access the server connected to the CN9000 / CN9600 / CN9950’s port using a WinClient, Java Client, and Web Client viewer
Chapter 7, Local Access, describes how to access the CN9000 / CN9600 / CN9950 locally.
Chapter 8, The Log File, shows how to use the log file utility to view the events that take place on the CN9000 / CN9600 / CN9950.
Chapter 9, The Log Server, explains how to install and configure the Log Server.
Appendix, provides specifications and other technical information regarding the CN9000 / CN9600 / CN9950.
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Note:
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit or connected devices.
The product may be updated with features and function added, improved
or removed since the release of this manual. For an up-to-date user manual, visit http://www.aten.com/global/en/

Conventions

This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
1. Numbered lists represent procedures with sequential steps.
Bullet lists provide information, but do not involve sequential steps.
> Indicates consecutive selections, such as options on a menu or
press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
>
dialog box. For example, Start menu, and then select Run.
Indicates critical information.
Run means to open the Start
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This Page Intentionally Left Blank
xiv
Chapter 1
Introduction

Overview

The KVM over IP Switch (CN9000/CN9600/CN9950) is a cost-efficient over­IP device that allows remote access and control to the video, audio, and virtual media of a PC or workstation. It can also provide over-IP capability for compatible ATEN KVM switches and/or LCD consoles, such as the CS1768 and/or CL3800.
The CN9000, CN9600, and CN9950 respectively supports one VGA, one DVI, and one 4K DisplayPort video transmission, and is equipped with a FPGA graphics processor that offers better image and video quality to enhance user experience, while also offering RS-232 DTE/DCE standards of serial control for its CPU COM and local console COM ports.
For user-friendly operation, an USB Mini-B port on the front panel is designed as a laptop USB console (LUC) port. By simply connecting a laptop to the LUC port, users can access any computer connected to the switch for easy on-site management. That means no additional monitor, keyboard and mouse is required for routine, local maintenance. Additionally, the CN9000/CN9600/ CN9950’s virtual media function allows users to perform diagnostic testing, file transfers, or apply OS/application updates and patches from a remote console.
To ensure seamless connectivity, the CN9000/CN9600/CN9950 is equipped with dual LAN and dual power functionality to keep operation in the server room smooth and efficient. The switch also supports microphone and speakers on the local and remote console.
For ease of remote management, the CN9000/CN9600/CN9950 supports web­friendly KVM-over-IP access with its Web Client Viewer functionality, which is compatible with major web browsers and runs directly off the browser without Java or browser plug-in installations. Like its Java or Windows plug­in counterparts, it allows users to remotely access the server / PC connected to the device, but benefiting from a more direct and simple access option for management and operation.
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CN9000/CN9600/CN9950 User Manual

Comparing CN9000, CN9600, and CN9950

CN9000 CN9600 CN9950
Interface VGA DVI-D DisplayPort
Video
Audio support
Keyboard / Mouse PS/2, USB USB
Serial control RS-232
Control Terminal
over-IP capability Yes
Laptop to USB console (LUC) Yes (USB Mini-B)
Virtual Media support Yes
Dual LAN (for redundancy) Yes
Dual Power (for redundancy) Yes
Power LED(s) 2 1 2
Compatible OS
Remote
over-IP console support
Resolution up to 1920 x 1200 @ 60 Hz
Microphone and Speakers via 3.5 mm
(both local and remote)
Relay 1 N/A 1
Digital Input 1 N/A 1
Windows, Mac, Sun, Linux,
and VT100-based Serial device
Accounts up to 64 User Accounts
Access up to 32 Simultaneous User Access
(see Compatible Products on the product web page)
up to 4096 x 2160 @
30 Hz (digital audio
not supported)
Yes
2
Chapter 1. Introduction

Features and Benefits

Hardware

Compact and slim design for space usage optimizationEquipped with FPGA graphics processor for better image quality and
enhanced fps (frames per second) throughput for a crisp video display response
Provides over-IP capability to KVM switches that do not have over-IP
functionality.
Local console provides USB keyboard and mouse support A USB Mini-B port on the front panel serves as a laptop USB console
(LUC) port
Two 10/100/1000 Mbps NICs for redundant LAN or dual IP operation Dual power supply for power backup Supports multiplatform server environments: Windows, Mac, Sun, Linux
and VT100-based serial devices
Virtual media supportHigh video resolution — up to 1920 x 1200 @ 60 Hz and 4096 x 2160 @
30 Hz for both local and remote consoles for CN9000/CN9600 and CN9950, respectively
Audio support — microphone and speakers are supported on the local and
remote console
Note: 1. For the list of compatible KVM switch models, please refer to the
Compatible Products section on the product web page.
2. Since there are a large number of keyboards/mouses with functions specifically designed for OS other than Windows, they may not be compatible and may have compatibility issue.
3. Some of the CN9000/CN9600/CN9950’s features may not be supported, depending on the functionality of the cascaded KVM switch. (For example, some switches do not support virtual media.)
4. Audio is not supported by CN9950's DisplayPort and can only be transmitted through its 3.5 mm audio ports.
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CN9000/CN9600/CN9950 User Manual

Management

Complies to RS-232 DTE/DCE standards for serial controlUp to 64 user accounts — up to 32 users can simultaneously share control Console access right management End session feature — administrators can terminate running sessions Event logging and Windows-based log server support Event Logging — the device can record all events and write them to a
searchable database
Supports instant notification of critical system events via email, SNMP
trap and Syslog
Firmware upgradable via remote accessAccessible via a built-in serial viewer, or via third-party software (such as
PuTTY) for Telnet and SSH sessions
Out of Band support — accessible through its serial port using a dial-up
connection
Port Share Mode allows multiple users to gain access to a server
simultaneously
Local/Remote Share Mode conveniently grants shared or exclusive
console privileges
Integration with ATEN CC2000 Management Software Integration with ATEN CCVSR Video Session Recording Software Supports ATEN KVM over IP Console Station (see Compatible Products
on the product web page)
DDNS — allows mapping of a dynamic IP address by assigning its
dynamic IP address, in a DHCP server, to a host name
Supports export/import of user accounts and configuration settings Browser access permission — additional security feature to allow/disallow
browser/http/https access
Supports IPv6
4
Chapter 1. Introduction

Easy-to-Use Interface

Browser-based GUIs offer a unified multilanguage interface to minimize
user training time and increase productivity
Multiplatform client support (Windows, Mac, Linux, Sun) Multibrowser support (IE, Firefox, Safari, Opera, Chrome) Browser-based UI in pure Web technology allows administrators to
perform administrative tasks without requiring pre-installed Java software
  Full-screen or sizable and scalable virtual remote desktop Magic Panel with configurable function for quick launch

Advanced Security

Smart card/CAC reader support External authentication support: RADIUS, LDAP, LDAPS and MS Active
Directory
Supports TLS 1.2 data encryption and RSA 2048-bit certificates to secure
users logging in from browsers
Flexible encryption design allows users to choose any combination of 56-
bit DES, 168-bit 3DES, 256-bit AES, 128-bit RC4 or Random for independent keyboard/mouse, video, and virtual media data encryption
Supports IP/MAC filter Supports password protection Private CA

Virtual Media

Virtual media enables file applications, OS patching, software installation
and diagnostic testing
Works with USB-enabled servers at OS and BIOS level Supports USB 1.1 and USB 2.0 DVD/CD drives, USB mass storage
devices, PC hard drives, folders and ISO images
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CN9000/CN9600/CN9950 User Manual

Virtual Remote Desktop

Windows Client — remote desktop application on Windows PC for real-
time operation of the server / PC connected.
Java Client — remote desktop application on non-Windows PC for real-
time operation of the server / PC connected.
Web Client — browser-based remote desktop application on any PC,
utilizing HTML 5, for real-time operation of the server / PC connected.
Note: 1. For Web Client’s HTML-5 features to be fully supported, it is
recommended to use IE, Firefox, Chrome, Opera, Edge, or Safari.
2. For optimal performance of Web Client’s HTML-5 features, make sure your browser and CN9000/CN9600/CN9950’s firmware is of the latest version.
Video quality and video tolerance can be adjusted to optimize data transfer
speed; monochrome color depth, threshold and noise settings can be adjusted for compression of the data bandwidth in low bandwidth situations
Full-screen video display or scalable video display Message Board for communication among remote users On-screen keyboard with multilanguage support
Mouse DynaSync
mouse movements
Supports Exit Macros BIOS-level access
TM
— automatically synchronizes the local and remote
6
Chapter 1. Introduction

System Requirements

Remote User Computers

Remote user computers (also referred to as client computers) are the ones the users log into the switch with from remote locations over the Internet. The following equipment must be installed on these computers:
The computers used to access the switch must have at least a P III 1 GHz
processor, with their screen resolution set to 1024 x 768. It is recommended that your PC shall have P IV 2 GHz with at least 1 Gb of RAM.
Browsers must support TLS 1.2 encryption.A network transfer speed of at least 128 kbps is required.For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher
driver installed.

Servers

Servers are the computers connected to the switch via KVM cables. The following equipment must be installed on these servers:
For USB KVM cable connections: a USB Type-A port and USB host
controller
For virtual media connection: an extra USB Type-A and USB host
controller
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CN9000/CN9600/CN9950 User Manual

Cables

A KVM cable set to link the CN9000/CN9600/CN9950 to a server or
KVM switch are provided with this package.
Custom KVM cable sets for CN9000/CN9600/CN9950 are available in
various lengths, as shown in the table below:
Model Cable Type Length CS Part Number
CN9000 PS/2-USB
VGA KVM Cable
CN9600 USB DVI-D
Single Link KVM Cable
CN9950 DisplayPort
Cable
To purchase additional cable sets, contact your dealer.Cat 5e/6 or higher Ethernet cable(s) (not provided with this package),
should be used to connect the CN9000/CN9600/CN9950 to the LAN, WAN, or Internet.
1.2 m 2L-5301UP
1.8 m 2L-5302UP
3.0 m 2L-5303UP
1.8 m 2L-7D02U
3.0 m 2L-7D03U
5.0 m 2L-7D05U
1.8 m 2L-7D02DP
3.0 m 2L-7D03DP
8

Supported Video Resolutions

Chapter 1. Introduction
Resolutions
4096 x 2160 @ 30 Hz 3840 x 2160 @ 30 Hz 2560 x 2048 @ 30 Hz 2560 x 1600 @ 30 Hz 2560 x 1440 @ 30 Hz 1920 x 1200 @ 60 Hz ●● 1920 x 1080 @ 60 Hz ●● 1680 x 1050 @ 60 Hz ●● 1600 x 1200 @ 60 Hz ●● 1600 x 900 @ 60 Hz ●● 1440 x 900 @ 60 Hz ●● 1400 x 1050 @ 60 Hz ●● 1360 x 768 @ 60 Hz 1280 x 1024 @ 60 Hz ●● 1280 x 1024 @ 75 Hz 1280 x 960 @ 60 Hz ●● 1280 x 720 @ 60 Hz ●● 1152 x 864 @ 75 Hz 1024 x 768 @ 60/70 Hz ●● 1024 x 768 @ 75/85 Hz 800 x 600 @ 56/60 Hz ●● 800 x 600 @ 72/75/85 Hz 720 x 400 @ 70 Hz ●● 640 x 480 @ 60 Hz ●● 640 x 480 @ 72/75/85 Hz
CN9000/CN9600 CN9950
Note: The above table lists the device’s supported video resolutions by
default. For further supporting of other resolutions, please contact your dealer.

Operating Systems

Supported operating systems for remote user computers that log into the
CN9000/CN9600/CN9950 include Windows 2000 or above, and other systems capable of running Sun's Java Runtime Environment (JRE) 6, Update 3, or later (Linux, Mac, Sun, etc.).
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CN9000/CN9600/CN9950 User Manual
Supported operating systems for servers that connect to the CN9000/
CN9600/CN9950 are shown in the table below:
OS Version
Windows 2000 or above
Linux RedHat 9.0,Fedora or later
RHEL AS 4, RHEL 5
SUSE 10/ 11.1 or later
Debian 3.1/ 4.0or later
Ubuntu 7.04 / 7.10 or later
UNIX IBM AIX 5L / V6 or later
FreeBSD 5.5/ 6.1 / 6.2 or later
Sun Solaris 8/ 9 / 10 or later
Mac OS 10.1 or later
Note: For Linux systems, Linux Kernel must be 2.6 or later to support USB
2.0.

Browsers

Supported browsers for users that log into the CN9000/CN9600/CN9950 include the following:
Browser Version
Internet Explorer 8 or later
Chrome 4.0.3 or later
Firefox 3.5.3 or later
Safari 4.0.3 or later
Opera 10.10 or later
Note: See Mac Systems, page 159, for further information regarding Safari.
10
Chapter 1. Introduction
2 3 4 5 6 7 8

Components

CN9000 Front View

No. Component Description
1 PC/KVM SPHD
port
2 KVM audio
ports
3
CPU COM (RS-232 DTE) port
4
local console COM (RS-232 DCE) port
5 laptop USB
console (LUC) port
6 reset button 1. Press the reset button for more than 3 seconds to revert
7 power LED Lights Green when the CN9000 is powered up.
Use the KVM cable provided to connect the PC / server or KVM switch to the CN9000 through this port.
Note: For keyboard and mouse signal transmission, users can choose between PS/2 or USB connections.
Connect the audio of the PC / server to this port for audio signal transmission.
Connect a serial data communication equipment device (e.g. a modem or PC) to this port. See page 24 for details.
Connect a serial data terminal equipment device (e.g. a PC or touch panel) to this port. See page 24 for details.
For laptop local access (See Local Access, page 121), connect the laptop to this port using the USB Type-A to USB Mini-B cable provided.
Make sure the mode of USB IO Settings (see USB IO Settings, page 74) is set to LUC.
If the mode of USB IO Settings is set to Virtual Media, this port will not work.
the unit back to factory default settings.
2. Press and hold the reset button while powering on the switch to return the unit to its factory default firmware level. This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable.
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CN9000/CN9600/CN9950 User Manual
2 3 4 5 6

CN9000 Rear View

No. Component Description
1 grounding terminal Connect to a suitable grounding object.
2 power jacks Plug the power adapter provided into an AC power
3 control terminal
4
LAN ports Connect a Cat 5e/6 network cable to these ports for
5 local console ports Connect the cables for the local console (USB
source, then plug the power adapter cable into one of the power jacks.
Plug a second power adapter into another AC power source, then plug the power cable into the other CN9000 power jack.
Note: Dual power operation is optional — the second power source is for backup; a second power adapter requires a separate purchase.
Connect the NC and C terminals to the PC / server for remote reboot.
Connect the GND and DI terminals to an input device (e.g. thermometer, humidity sensor) for digi­tal input notification.
Note: When the input device’s monitoring parameter (e.g. temperature, humidity) exceeds the set threshold, 1 is sent to the unit, otherwise, 0 is sent.
uplink connection.
keyboard, VGA monitor, USB mouse, microphone and speakers) to these ports. Each connector is color coded and marked with an icon.
12
Chapter 1. Introduction
2
2 3 4 5 7 8 96

CN9000/CN9600/CN9950 Side View

No. Component Description
1 control port This port is currently non-functional for CN9000/
CN9600/CN9950.

CN9950 Front View

No. Component Description
1PC/KVM
DisplayPort port
2 KVM audio
Ports
3CPU COM
(RS-232 DTE) port
4 local console
COM (RS-232 DCE) port
5KVM USB
Type-B port
Use the DisplayPort cable provided to connect the PC / server to the 9950 through this port.
Note: Audio is not supported by CN9950's DisplayPort and can only be transmitted through its 3.5 mm audio ports.
Connect the audio of the PC / server to these ports for audio signal transmissions.
Connect a serial data communication equipment device (e.g. a modem or PC) to this port. See page 24 for details.
Connect a serial data terminal equipment device (e.g. a PC or touch panel) to this port. See page 24 for details.
Use the USB cable (USB Type-A to USB Type-B) provided to connect the PC / server to this port for keyboard and mouse signal transmissions.
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CN9000/CN9600/CN9950 User Manual
2 3 4 5 6
6 laptop USB
console (LUC) port
7
reset button 1. Press the reset button for more than 3 seconds to revert
power LED Lights green when the unit is powered on.
8
For laptop local access (See Local Access, page 121), connect the laptop to this port using the USB Type-A to USB Mini-B cable provided.
Make sure the mode of USB IO Settings (see USB IO Settings, page 74) is set to LUC.
If the mode of USB IO Settings is set to Virtual Media, this port will not work.
the unit back to factory default settings.
2. Press and hold the reset button while powering on the switch to return the unit to its factory default firmware level. This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable.

CN9950 Rear View

No. Component Description
1 grounding terminal Connect to a suitable grounding object.
2 power jacks Plug the power adapter provided into an AC power
3 control terminal
14
source, then plug the power adapter cable into any power jack.
Plug a second power adapter into another AC power source, then plug the power cable into the other CN9950’s power jack.
Note: Dual power operation is optional — the second power source is for backup; a second power adapter requires a separate purchase.
Connect the NC and C terminals to the PC / server for remote reboot.
Connect the GND and DI terminals to an input device (e.g. thermometer, humidity sensor) for digi­tal input notification.
Note: When the input device’s monitoring parameter (e.g. temperature, humidity) exceeds the set threshold, 1 is sent to the unit, otherwise, 0 is sent.
Chapter 1. Introduction
2 3 4 5 6 7 8
4 LAN ports Connect a Cat 5e/6 network cable to these ports for
5 local console ports Connect the cables for the local console (USB
uplink connection.
keyboard, DisplayPort monitor, USB mouse, microphone and speakers) to these ports. Each connector is color coded and marked with an icon.

CN9600 Front View

No. Component Description
1 PC/KVM port Use the KVM cable provided to connect the PC / server to be
2CPU COM
(RS-232 DTE) port
3 local console
COM (RS-232 DCE) port
4 USB Type-B
port
5 laptop USB
console (LUC) port
controlled through this port.
Connect a serial data communication equipment device (e.g. a modem or PC) to this port. See page 24 for details.
Connect a serial data terminal equipment device (e.g. a PC or touch panel) to this port. See page 24 for details.
Connect the keyboard/mouse to the server or the KVM switch you are installing using the USB Type-A to USB Type-B cable provided.
For laptop local access (See Local Access, page 121), connect the laptop to this port using the USB Type-A to USB Mini-B cable provided.
Make sure the mode of USB IO Settings (see USB IO Settings, page 74) is set to LUC.
If the mode of USB IO Settings is set to Virtual Media, this port will not work.
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CN9000/CN9600/CN9950 User Manual
2 3 4 5 6
6 reset button 1. Press the reset button for more than 3 seconds to revert
the unit back to factory default settings.
2. Press and hold the reset button while powering on the switch to return the unit to its factory default firmware level. This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable.
7 power LED Lights green when the CN9600 is powered on.

CN9600 Rear View

No. Component Description
1 grounding terminal Connect to a suitable grounding object.
2 power jacks Plug the power adapter provided with this package into
3 LAN ports Connect a Cat 5e/6 network cable to these ports for
4 control port This port is not applicable for CN9000/CN9600/
5 local console ports Connect the cables for the local console (USB
an AC power source, then plug the power adapter cable into any power jack.
Plug a second power adapter into another AC power source, then plug the power cable into CN9600’s other power jack.
Note: Dual power operation is optional — the second power source is for backup; a second power adapter requires a separate purchase.
uplink connection.
CN9950.
keyboard, DVI monitor, USB mouse, microphone and speakers) to these ports. Each connector is color coded and marked with an icon.
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