FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.
CE Warning: This is a class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
RoHS
This product is RoHS compliant.
SJ/T 11364-2006
The following contains information that relates to China.
ii
CN8000 User Manual
User Information
Online Registration
Be sure to register your product at our online support center:
Internationalhttp://eservice.aten.com
Telephone Support
For telephone support, call this number:
International886-2-8692-6959
China86-10-5255-0110
Japan81-3-5615-5811
Korea82-2-467-6789
North America1-888-999-ATEN ext 4988
United Kingdom44-8-4481-58923
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
Package Contents
The basic CN8000 package consists of:
1CN8000
2 Custom KVM Cable Sets
1 Custom Console Cable Set
1 USB 2.0 Virtual Media Cable
1 Power Adapter
1 Mounting Kit
1 Software CD
1 User Instructions*
Check to make sure that all the components are present and that nothing got
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
* Features may have been added to the CN8000 since this manual was published.
Please visit our website to download the most up-to-date version of the manual.
This User Manual is provided to help you get the most from your c/c system.
It covers all aspects of installation, configuration and operation. An overview
of the information found in the manual is provided below.
Overview
Chapter 1, Introduction, introduces you to the CN8000 System. Its
purpose, features and benefits are presented, and its front and back panel
components are described.
Chapter 2, Hardware Setup, provides step-by-step instructions for setting
up your installation, and explains some basic operation procedures.
Chapter 3, Browser Login, describes how to log into the CN8000 with a
browser, and explains the functions of the icons and buttons that appear on the
opening page.
Chapter 4, Administration, explains the administrative procedures that are
employed to configure the CN8000’s working environment, as well as how to
operate the CN8000 from the local console.
Chapter 5, The WinClient Viewer, explains how to connect to the
CN8000 with the Windows Client software, and describes how to use the OSD
to access and control the computers connected to the switch.
Chapter 6, The JavaClient Viewer, describes how to connect to the
CN8000 with the Java Applet software, and explains how to use the OSD to
access and control the computers connected to the switch.
Chapter 7, The Log Server, explains how to install and configure the Log
Server.
Chapter 8, AP Operation, describes how to operate the CN8000 using
Windows and Java programs, rather than with the browser method.
Chapter 9, LDAP Server Configuration, explains how to configure the
CN8000 for LDAP / LDAPS authentication and authorization with Active
Directory or OpenLDAP.
An Appendix, provides specifications and other technical information
regarding the CN8000.
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CN8000 User Manual
Conventions
This manual uses the following conventions:
MonospacedIndicates text that you should key in.
[ ]Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1.Numbered lists represent procedures with sequential steps.
♦Bullet lists provide information, but do not involve sequential steps.
→Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start
open the Start menu, and then select Run.
Indicates critical information.
→ Run means to
xii
CN8000 User Manual
Terminology
Throughout the manual we make reference to the terms Local and Remote in
regard to the operators and equipment deployed in a CN8000 installation.
Depending on the point of view, users and servers can be considered Local
under some circumstances, and Remote under others:
Switch’s Point of View
Remote users – We refer to a user as a Remote user when we think of
him as someone who logs into the switch over the net from a location
that is remote from the switch.
Local Console – The keyboard mouse and monitor connected directly
to the switch.
Servers – The servers attached to the switch via custom KVM cables.
User’s Point of View
Local client users – We refer to a user as a Local clientuser when we
think of him as sitting at his computer performing operations on the
servers connected to the switch that is remote from him.
Remote servers – We refer to the servers as Remote servers when we
think of them from the Local Client User’s point of view – since,
although they are locally attached to the switch, they are remote from him.
When we describe the overall system architecture we are usually speaking
from the switch’s point of view – in which case the users are considered
remote. When we speak about operations users perform via the browser,
viewers, and AP programs over the net, we are usually speaking from the user’s
point of view – in which case the switch and the servers connected to it are
considered remote.
xiii
CN8000 User Manual
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
Internationalhttp://www.aten.com
North Americahttp://www.aten-usa.com
xiv
Chapter 1
Introduction
Overview
The CN8000 is a control unit that provides “over-IP” capability to KVM
switches that do not have built in over-IP functionality. It allows operators to
monitor and access their computers from remote locations using a standard
Internet browser or Windows and Java based application programs. The
CN8000 connects to the Internet, an Intranet, LAN, or WAN using industry
standard Cat 5e cable, then uses a custom KVM cable to connect to a local
KVM switch or server.
Because the CN8000 uses TCP/IP for its communications protocol, the server
or KVM switch it is connected to can be accessed from any computer on the
Net – whether that computer is located down the hall, down the street, or halfway around the world.
Operators at remote locations connect to the CN8000 via its IP address. Once
a connection has been established and authorization granted, the remote
computer can exchange keyboard, video and mouse signals with the server (or
servers on a KVM switch installation), just as if they were physically present
and working on the equipment directly.
KVM Switch
The CN8000 expands on previous models by providing a dedicated RS-232
port for modem access or serial console management, a PON port to attach a
Power Over the NET™ device and USB 2.0 virtual media capability.
1
CN8000 User Manual
With its advanced security features, the CN8000 is the fastest, most reliable,
most cost effective way to remotely access and manage widely distributed
multiple computer installations.
The Administrator and Client software included with the CN8000 make it easy
to install, maintain, and operate. System administrators can handle a multitude
of tasks with ease - from installing and running GUI applications, to BIOS level
troubleshooting, routine monitoring, concurrent maintenance, system
administration, rebooting and even pre-booting functions.
The Administrator Utility is available in a browser-based version as well as
Windows-based and Java application versions. The utility is used to configure
the system; limit access from remote computers; manage users; and maintain
the system with firmware and software module updates.
A Windows Client Viewer and a Java Applet Viewer are available for browser
access, while Windows Client AP and Java Client AP programs are provided
for non-browser GUI access. They allow IP connection and login from
anywhere on the net. Inclusion of a Java-based client ensures that the CN8000
is platform independent, and is able to work with practically all operating
systems.
The client software allows access to, and control of, the connected servers.
Once an operator successfully connects and logs in, his screen displays what is
running on the remote unit attached to the CN8000 (a KVM OSD display, a
server's desktop, or a running program, for example) and he can control it from
his console just as if he were there.
The Log Server records all the events that take place on selected CN8000 units
for the administrator to analyze.
Your CN8000 investment is protected through the ability of its firmware to be
upgraded over the internet. You can stay current with the latest functionality
improvements by downloading firmware update files from our website as they
become available, and then using the utility to quickly and conveniently
perform the upgrade.
2
1. Introduction
Features and Benefits
The features and benefits provided by a CN8000 deployment are described in
the following table:
FeaturesBenefits
Over-IP
Capability for
Legacy KVM
Switches
Configuration and
Operation Ease
Superior VideoWith its enhanced fps throughput for crisp responsive video display,
Protects your original KVM switch investment. No need to
purchase new KVM switches to achieve the benefits of over-IP
connectivity.
An easy-to-navigate graphical user interface makes for convenient,
intuitive configuration and operation. Web-based Windows and
Java implementations allow the remote equipment to be controlled
from industry-standard web browsers. Windows and Java AP client
software – using the same, convenient, GUI – are also included to
provide access where a browser environment is not desired.
the CN8000 offers resolutions of up to 1600 x 1200 @ 60Hz;
vibrant 24-bit color depth for rich remote session display. The
remote desktop can appear full-screen, or in a window. In fullscreen mode the remote desktop display scales to the user’s
monitor display size.
etc.), folders, and image files on a user’s local system, appear and
act as if they were installed on the remote server, for ease and
convenience when performing software installation and system
updates across the entire Installation.
On-screen keyboard with multilanguage support
Exit Macros support
BIOS-level access
To meet advanced security requirements, the CN8000’s Virtual
Media function allows a Smart Card / CAC reader on a user’s local
system to be mapped to a remote server.
Bandwidth optimization via grayscaling and video quality settings
allow maximum data throughput in low bandwidth situations. PPP
modem dialup support ensures reliable connectivity for out-ofband, and low bandwidth situations.
Windows and Java client software ensures that the CN8000 and
the equipment that connects to it can be accessed from most of the
operating systems in use today (Windows, Linux, Unix, Sun, Mac).
The CN8000 also supports a broad range of communication
protocols, such as TCP/IP, HTTP, HTTPS, UDP, DHCP, SSL, ARP,
DNS, ICMP, CHAP, PPP, 10Base-T, 100Base-T
3
CN8000 User Manual
FeaturesBenefits
Multi-Keyboard
Language
Support /
On-Screen
Keyboard
Multi-Users /
Multi-Logins
Message BoardTo alleviate the possibility of access conflicts that may result from
Advanced
Security
The CN8000 supports multiple keyboard language input – including
English, French, German, Italian, Spanish, Japanese, Korean, and
Traditional Chinese. There is no need to have a separate keyboard
for each language – you can input key data in any of these
languages with the CN8000's convenient on-screen keyboard.
The CN8000 supports up to 64 user accounts, and allows up to 32
concurrent user logins for single-bus access.
multiple user logins, and facilitate communication among the
logged-in users, a message board – similar to an Internet chat
program – allows users to communicate with each other, and
provides mechanisms for a user to take exclusive control of the
KVM functions.
Advanced security features include password protection –
whereby a valid username and password must be given before
the client software will run – and advanced encryption
technologies, such as secure 128-bit SSL.
Supports SSL 128-bit data encryption and RSA 1024-bit
certificates for secure users logging in from a browser
Flexible encryption design allows users to choose any
combination of 56-bit DES, 168-bit 3DES 256-bit AES, 128-bit
RC4, or Random for independent KB/Mouse, video, and virtual
media data encryption.
Support for IP/MAC Filter
Supports strong password protection
Private CA
External
Authentication
Support
Event LoggingThe CN8000 can record all the events that take place on it and
Console
Management
In addition to its own security protection, the CN8000 allows you to
set up log in authentication and authorization management from a
external sources such as RADIUS, LDAP, LDAPS, and MS Active
Directory.
write them to a searchable database. Administrators and selected
users can search for events containing specific words or strings
and retrieve them according to date and order of significance.
Serial console management – serial terminal access. Access the
CN8000 via a built-in serial viewer, or via third party software
(such as PuTTY) for Telnet and SSH sessions.
Out of Band Support – via dial up modem support. Access the
CN8000 through its RS-232 port using a dial-up connection.
4
1. Introduction
FeaturesBenefits
Upgradeable
Firmware over
the Internet
Remote Power
Control
Mouse DynaSync No need to re-sync your mouse – Mouse DynaSync provides
Full-Screen or
Sizable Remote
Desktop Window
DDNSAllows the mapping of a dynamic IP address assigned by a DHCP
End sessionAdministrators can terminate running sessions
No need to add yet another cable to your installation – stay current
with the latest functionality improvements and updates, all over the
Internet.
You can add a PON (Power Over the NET™) power management
unit and remotely control the power status of devices on your
installation, including monitoring their current status, as well as
turning servers On, Off and Rebooting them.
automatic locked-in synching of the remote and local mouse
pointers – eliminating the need to constantly resync the two
movements. Your local console mouse movement becomes the
remote unit’s mouse movement.
Get a full screen even if your monitor’s resolution is lower than the
remote computer’s resolution. In full-screen mode the remote
desktop display scales to the user’s monitor display size. Supports
up to 1600 x 1200 @ 60Hz; 24-bit color depth for remote sessions.
server to a hostname.
5
CN8000 User Manual
System Requirements
Remote User Computers
Remote user computers (also referred to as client computers) are the ones the
users log into the switch with from remote locations over the internet (see
Terminology, page xiii). The following equipment must be installed on these
computers:
For best results we recommend that the computers used to access the
switch have at least a P III 1 GHz processor, with their screen resolution
set to 1024 x 768.
Browsers must support 128 bit SSL encryption.
For best results, a network transfer speed of at least 128 kbps is
recommended.
For the Windows Client AP, at least 25 MB of memory must be available
after installation.
For the Java Client AP, the latest version of Sun's Java Runtime
Environment (JRE) must be installed, and at least 55 MB of memory must
be available after installation.
For the browser-based WinClient Viewer, at least 60 MB of memory must
be available after installation.
For the browser-based Java Applet Viewer the latest version of Sun's Java
Runtime Environment (JRE) must be installed, and at least 130 MB of
memory must be available after installation.
For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher
driver installed.
Servers
Servers are the computers connected to the switch via KVM Cables (see
Terminology, page xiii). The following equipment must be installed on these
servers:
A VGA, SVGA or multisync port
For USB KVM Cable Connections: a Type A USB port and USB host
controller
For PS/2 KVM Cable Connections: 6-pin Mini-DIN keyboard and mouse
ports
6
1. Introduction
Cables
Two custom KVM cable sets (1 USB; 1 PS/2) to link the CN8000 to a
server or KVM switch are provided with this package.
Custom KVM cable sets are available in various lengths, as shown in the
table below:
Cable TypeLengthCS Part Number
PS/21.2 m2L-5201P
1.8 m2L-5202P
1.8 m2L-5702P
3.0 m2L-5203P
6.0 m2L-5206P
USB1.2 m2L-5201U
1.8 m2L-5202U
3.0 m2L-5203U
5.0 m2L-5205U
To purchase additional cable sets, contact your dealer.
One custom Console cable set to link the CN8000 to a local console is
provided with this package.
Note: This cable set has been designed to operate with either PS/2 or USB
consoles.
A USB 2.0 cable for use with the Virtual Media function (see Virtual
Media Port, page 11) is provided with this package.
Cat 5e or higher Ethernet cable (not provided with this package), should be
used to connect the CN8000 to the LAN, WAN, or Internet.
7
CN8000 User Manual
Video
Only the following non-interlaced video signals are supported:
ResolutionRefresh Rates
640 x 48060, 72, 75, 85, 90, 100, 120
720 x 40070
800 x 60056, 60, 72, 75, 85, 90, 100, 120
1024 x 76860, 70, 75, 85, 90, 100
1152 x 86460, 70, 75, 85
1280 x 72060
1280 x 102460, 70, 75, 85
1600 x 120060
Operating Systems
Supported operating systems for remote user computers that log into the
CN8000 include Windows 2000 and higher, and other systems capable of
running Sun's Java Runtime Environment (JRE) 6, Update 3, or higher
(Linux, Mac, Sun, etc.).
Supported operating systems for servers that connect to the CN8000 are
shown in the table, below:
OSVersi on
Windows2000 and higher
LinuxRedHat7.1 and higher
FedoraCore 5 and higher
SuSE9.0 and higher
Mandriva (Mandrake) 9.0 and higher
UNIXAIX4.3 and higher
FreeBSD3.51 and higher
SunSolaris 8 and higher
NovellNetware5.0 and higher
MacOS 9 and higher
DOS6.2 and higher
8
1. Introduction
Browsers
Supported browsers for users that log into the CN8000 include the following:
BrowserVers ion
IE6 and higher
Firefox1.5 and higher
Mozilla1.7 and higher
Safari*2.0 and higher
Opera9.0 and higher
Netscape8.1 and higher
* See Mac Systems, page 183, for further information regarding Safari.
9
CN8000 User Manual
Components
Front View
1
2
3
4
5
No.ComponentDescription
1LAN PortThe Cat 5e cable that connects the CN8000 to the LAN, WAN,
2Firmware
Upgrade/Reset
Switch
310/100 Mbps
LED
4Link LEDFlashes GREEN to indicate that a Client program is accessing
5Power LEDLights ORANGE when the CN8000 is powered up and ready
or Internet plugs in here.
1. Pressing and releasing this switch performs a CN8000
system reset. (See Erratic operation, page 179.)
2. Pressing and holding this switch for more than three
seconds returns the CN8000 to its factory default
configuration settings.
3. Pressing and holding this switch while powering on the
switch returns the CN8000 to its factory default firmware
level. This operation should only be performed in the event
of a firmware upgrade failure that results in the device
becoming inoperable.
Note: This switch is recessed and must be pushed with a thin
object - such as the end of a paper clip, or a ballpoint pen.
The LED lights ORANGE to indicate 10 Mbps data
transmission speed. It lights GREEN to indicate 100 Mbps
data transmission speed.
the device.
to operate.
10
1. Introduction
1
2
4
3
5
6
Rear View
No.ComponentDescription
1Power JackThe power adapter cable plugs in here.
2Virtual Media PortThe cable that connects the CN8000 to a USB port on your
3PC/KVM PortThe KVM cable (supplied with this package) that links the
4 Console PortThe CN8000 can be accessed via a local console as well
5PON PortThis port is made available for use with a Power over the
6RS-232 PortThis serial port is provided for:
server or KVM switch plugs in here. See Virtual Media, page 91, for virtual media details.
CN8000 to your server or KVM switch plugs in here.
as over the Net. The cable for the local console (keyboard,
monitor, and mouse) plugs in here. The console can use
either a PS/2 or USB keyboard and mouse. Each
connector is color coded and marked with an appropriate
icon to indicate itself.
NET™ remote power management module. If you connect
a PON device, its cable plugs in here. Refer to the User
Manual that came with the PON device for operation
details.
1. Serial console management (see Console
Management, page 56 for details); or
2. Out-of-band modem operation (see OOBC, page 58 for
details).
11
CN8000 User Manual
2
1
USB Keyboard
USB Mouse
Video
PS/2 Keyboard
PS/2 Mouse
Custom KVM Cables
No.Description
1For use with PS/2 configuration servers or KVM switches.
2For use with USB configuration servers or KVM switches.
Note: The advantage of using a USB cable is that it allows automatic locked-
in mouse synchronization. See Mouse DynaSync Mode, page 98, for
details.
Custom Console Cable
Note: You can use any combination of keyboard and mouse connections. For
example, you can use a PS/2 keyboard with a USB mouse.
12
Chapter 2
1. Important safety information regarding the placement of this
device is provided on page 157. Please review it before
proceeding.
2. Make sure that the power to any device that you connect to the
installation has been turned off. You must unplug the power
cords of any computers that have the Keyboard Power On
function.
Phillips hex head
M3 x 8
Hardware Setup
Mounting
Rack Mounting
For convenience and flexibility, the CN8000 can be mounted on a system rack.
To rack mount the unit do the following:
1. Remove the two original screws from the bottom of the unit (near the rear
of the unit).
2. Using the screws provided with the rack mount kit, screw the mounting
bracket into the CN8000 – as shown in the diagram below.
13
CN8000 User Manual
3. Screw the bracket into any convenient location on the rack.
Note: Rack screws are not provided. Use screws that are appropriate for
your rack.
DIN Rail Mounting
To mount the CN8000 on a DIN rail:
1. Screw the mounting bracket to the back of the CN8000 as described in
steps 1 and 2 of the wall mounting procedure.
2. Use the larger screws supplied with the Rack Mount Kit to screw the DIN
rail brackets to the mounting bracket – as shown in the diagram, below:
3. Hang the unit on the DIN rail.
14
2. Hardware Setup
Installation
To install the CN8000, refer to the installation diagrams on the next two pages
(the numbers correspond to the numbers of the steps), and do the following:
1. Use the Console cable provided with this package to connect the
CN8000’s Console port, to the local console keyboard, monitor and
mouse.
Note: 1. The Console cable comes with connectors for both PS/2 and USB
mice and keyboards – use the ones appropriate for your
installation.
2. You can use any combination of keyboard and mouse
connections. For example, you can use a PS/2 keyboard with a
USB mouse.
2. Use the KVM cable provided with this package to connect the CN8000’s
PC/KVM port, to the keyboard, video and mouse ports of the server, or
KVM switch’s port or KVM cable that you are installing.
Note: 1. The diagram shows a connection to a KVM switch with PS/2
mouse and keyboard ports using a PS/2 KVM cable set. The
CN8000 can also connect to a server or KVM switch that uses a
USB connection by using a USB KVM cable set. See Cables,
page 7, for cable option information.
2. If you are using a PS/2 configuration KVM cable, refer to
page 184 for mouse pointer synchronization information.
3. If you are using a USB configuration KVM cable, see Mouse DynaSync Mode, page 98, for mouse pointer synchronization
information.
4. The CN8000’s virtual media features may not be supported,
depending on the functionality of the cascaded KVM switch (see
Supported KVM Switches, page 186).
3. (Optional) If you want to use the virtual media function (see Virtual Media, page 91), use the USB 2.0 Virtual Media Cable provided with this
package to connect a USB port on the server to the CN8000's Virtual
Media port.
4. (Optional) If you want to connect a PON device for remote power
management, plug its cable into the PON port.
15
CN8000 User Manual
6
4
KVM Switch
2
7
5
3
1
PN0108
Modem
Serial Console Device
(Router, Switch, Sunre V100,....)
5. (Optional) If you want to connect a serial console device or modem, plug
its cable into the RS-232 port.
6. Plug the LAN or WAN cable into the CN8000's LAN port.
7. Plug the power adapter cable into the CN8000's power jack, then plug the
power adapter into an AC power source.
This completes the hardware installation, and you are ready to start up.
Note: When starting up, be sure to first power on the CN8000, then power on
the server or KVM switch.
16
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