Aten CL3800NW User Manual

Dual Rail USB HDMI DVI VGA LCD Console

CL3800

User Manual

www.aten.com

CL3800 User Manual

EMC Information

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

Warning: Operation of this equipment in a residential environment could cause radio interference.

KCC Statement

이 기기는 업무용 (A 급 ) 전자파 적합 기기로서 판매자 또는 사용자는 이 점을 주의하시기 바라며 , 가정 외의 지역에서 사용하는 것을 목적으 로 합니다 .

RoHS

This product is RoHS compliant.

User Information

Online Registration

Be sure to register your product at our online support center:

International http://eservice.aten.com

Telephone Support

For telephone support, call this number:

International 886-2-8692-6959

China 86-400-810-0-810

Japan 81-3-5615-5811

Korea 82-2-467-6789

North America 1-888-999-ATEN ext 4988

United Kingdom 44-8-4481-58923

CL3800 User Manual

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CL3800 User Manual

User Notice

All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of

the manufacturer's software described in this manual is sold or licensed as is.

Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.

The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.

The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.

A typical LCD (Liquid Crystal Display) monitor has millions of pixels. A dead pixel refers to a pixel with a defect in its ability to display the correct color output. It most often looks like a tiny black or white spot on your screen, although it can be any other color. Since even a tiny dust particle on one of the pixels during the manufacturing process or a slight bump during shipping can create a dead pixel, the ISO 13406-2 norm defines 4 classes of acceptable screens with dead pixels--Class 1 is the best; Class 4 is the worst. Almost all manufacturers use Class 2 to establish their warranties, which allows a certain amount of dead pixels to exist before they will replace the screen. Since the manufacturers consider these screens to be acceptable under ISO specifications, we cannot be responsible for replacement or warranty of the TFT LCD panel.

CL3800 User Manual

Manual Part No.

Manual Date: 2018-03-01

All other brand names and trademarks are the registered property of their respective owners.

Package Contents

Basic Package

The basic CL3800 package consists of:

1 CL3800 Dual Rail USB HDMI DVI VGA LCD Console with Standard Rack Mount Kit

1 USB HDMI KVM Cable Set

1 Firmware Upgrade Cable

1 Power Cord

1 User Instructions*

Optional Equipment

Depending on any optional equipment that you may have purchased, one of the following items may be included in your package:

 Standard Rack Mount Kit – Long (2X-040G)  Easy-Installation Rack Mount Kit – Short (2X-041G)  Easy-Installation Rack Mount Kit – Long (2X-042G)

Check to make sure that all of the components are present and in good order. If anything is missing, or was damaged in shipping, contact your dealer.

Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the console or to any other devices on the CL3800 installation.

* Changes may have been made to the manual since it was published. Please

visit our web site to download the most up-to-date version of the manual

CL3800 User Manual

Contents

EMC Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii

User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Basic Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix

Chapter 1.

Introduction

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

LCD Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

External Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2.

Hardware Setup

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Standard Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 3.

Operation

Opening the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Opening Separately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Opening Together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Operating Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

LCD OSD Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

LCD Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjustment Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Hot Plugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Powering Off and Restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Hotkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

CL3800 User Manual

Chapter 4.

Firmware Upgrade

The Firmware Upgrade Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Firmware Upgrade Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Performing the Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Starting the Upgrade:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Upgrade Succeeded: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Upgrade Failed: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Firmware Upgrade Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Exiting Firmware Upgrade Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Appendix

Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

International. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Optional Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Sun Keyboard Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Mac Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

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CL3800 User Manual

About this Manual

This User Manual is provided to help you get the most from your CL3800 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.

Overview

Chapter 1, Introduction, introduces you to the CL3800. Its purpose,

features and benefits are presented, and its components are described.

Chapter 2, Hardware Setup, provides step-by-step instructions for setting up your installation, and explains some basic operation procedures.

Chapter 3, Operation, describes the fundamental concepts involved in operating the CL3800.

Chapter 4, Firmware Upgrade, explains how to upgrade the CL3800’s firmware with the latest available versions.

An Appendix, provides specifications and other technical information regarding the CL3800.

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CL3800 User Manual

Conventions

This manual uses the following conventions:

Monospaced Indicates text that you should key in.

[ ] Indicates keys you should press. For example, [Enter] means to

press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].

1. Numbered lists represent procedures with sequential steps.

♦ Bullet lists provide information, but do not involve sequential

steps.

→ Indicates selecting the option (on a menu or dialog box, for

example), that comes next. For example, Start

to open the Start menu, and then select Run.

Indicates critical information.

→ Run means

Product Information

For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit A TEN on the Web for a list of locations and te lephone numbers:

International http://www.aten.com

North America http://www.aten-usa.com

CL3800 User Manual

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Chapter 1

Introduction

Overview

The CL3800 is a Short Depth 18.5" USB HDMI DVI VGA Dual Rail LCD Console that features an integrated FHD widescreen monitor with keyboard and touchpad in a 1U rack-mountable sliding housing. The CL3800 is the first short-depth dual rail LCD console that is specially design to fit in narrow rack shelves where space is limited. The CL3800 provides front end access to compatible KVM switches and utilizes space by closing flat and sliding into the rack. In addition, ports for an external USB keyboard and mouse as well as a monitor are provided on the rear panel.

The CL3800 features HDMI, DVI, and VGA ports for the KVM switch and external console’s video connection. This added convenience provides three video options for both the external console and KVM switch connection. The CL3800 also includes two mini stereo ports for connecting audio speakers.

The short-depth design fits all 19" cabinets, and is especially suitable for shallow racks. In addition to saving valuable space on the rack, the CL3800 also provides a space-saving solution for special environments, such as outside broadcast vans (OB vans) and compact control rooms.

Server rooms already installed with compatible KVM switches will have the advantage of easy LCD access, an additional KVM console, and a built-in space saving sliding module, without having to purchase a new KVM switch.

The CL3800’s firmware is upgradable, so you can stay current with the latest updates by downloading them from the ATEN website. Setup is fast and easy. Simply use the custom cable included with your device to connect the CL3800 to the console ports of your KVM switch and you are ready to go!

CL3800 User Manual

Features

 Integrated LCD KVM console with 18.5'' LED-backlit widescreen Full

HD LCD monitor in a dual rail housing with top and bottom clearance for smooth operation in a 1U high system rack

 Exclusive LED illumination light – designed by ATEN to illuminate the

keyboard and touchpad to allow visibility in low-light conditions

 Short-depth design allows you to work with your rack-mounting

equipment in narrow spaces

 Dual rail design allows LCD monitor and keyboard/touchpad modules to

operate independently

 Console lock – enables the console drawer to remain securely locked away

in position when not in use

 Supports three types of video inputs – HDMI, DVI, and VGA*  18.5" LCD screen with Full HD resolution of 1920 x 1080; external

console supports 1920 x 1200

 Audio support for connecting speakers  Supports an external console with USB / HDMI / VGA / DVI connectors*  Additional hot-pluggable USB mouse port on front panel (also functions

as a USB peripheral port)

 Console selection via hotkey  Standard 105-key keyboard  Keyboard Language support: English (US), English (UK), French,

German, German (Swiss), Greek, Hungarian, Italian, Japanese, Korean, Russian, Spanish, Swedish, Turkish, and Traditional Chinese

 Standard rack mount kit included  Optional Easy Installation Rack Mounting Kit available**  No software required  Firmware upgradable  Supports hot-plugging

Note: 1. Only one video signal (HDMI, DVI-D, or VGA) can be displayed at

time.

2. Easy Installation Rack Mounting Kit is sold separately. Contact your ATEN dealer for product information.

Chapter 1. Introduction

Requirements

LCD Console

 The LCD console supports most ATEN HDMI, DVI, and VGA KVM

switches. If you are unsure whether your switch is supported or not, check with your dealer.

 The integrated LCD monitor's maximum resolution is 1920 x 1080 @ 60

Hz. Make sure that none of the resolution settings of the connected computers exceed the LCD monitor's maximum resolution.

External Console

 A HDMI, DVI, or VGA monitor capable of displaying the highest

resolution provided by any computer in the installation

 USB keyboard and mouse

Cables

For optimum signal integrity and to simplify the layout, we strongly recommend that you use high quality custom cable sets available in varying lengths, described in the table below, which can be purchased from your dealer.

Length (m) Typ e Part Number

1.20 USB, VGA 2L-5301U

1.80 USB, VGA 2L-5302U

USB, DVI 2L-7D02U

USB, HDMI 2L-7D02UH

USB, HDMI to DVI 2L-7D02DH

3.00 USB, VGA 2L-5303U

USB, DVI 2L-7D03U

5.00 USB, VGA 2L-5305U

USB, DVI 2L-7D05U

CL3800 User Manual

Operating Systems

Supported operating systems are shown in the table, below.

OS Ver sio n

Windows NT and higher

Linux RedHat 9.0 and higher

SuSE 10 and higher

Mandriva (Mandrake) 9.0 and higher

UNIX AIX 4.3 and higher

FreeBSD 5.5 and higher

Sun Solaris 8 and higher

Novell Netware 5.0 and higher

Mac 9.0 and higher

DOS 6.2 and higher

Components

Front View

Chapter 1. Introduction



CL3800 User Manual

No. Component Description

1 Upper Handle Pull to slide the LCD module out; push to slide it in.

2 LCD Module After sliding the LCD module out, flip up the cover to access

3 LCD Controls The buttons to control the position and picture settings of the

4 LCD On / Off

Button

5 Firmware

Upgrade Switch

6 Firmware

Upgrade Port

7 Reset Switch Located to the right of the Lock LEDs. Press this recessed

8 Keyboard Module

Releases

9 Lock LEDs The Num Lock, Caps Lock, Scroll Lock LEDs are located

10 Rack Mounting

Ta bs

11 Power LED Lights (green) to indicate that the unit is receiving power.

12 USB Port The USB port is available to connect a USB peripheral

13 Touchpad Standard mouse touchpad

14 Bottom Handle Pull to slide the keyboard module out. See Opening the

15 Keyboard Module Standard 105-key keyboard.

16 LED Illumination

Light

See Opening the Console, page 15, for details on sliding the

console in and out

the LCD display.

LCD display are located here. See page 21, for details.

Push this button to turn the LCD monitor on and off. The button lights when the LCD monitor is off.

Note: The light indicates that only the monitor is off, not the attached KVM switch.

During normal operation and while performing a firmware upgrade, this switch should be in the NORMAL position. If a firmware upgrade operation does not complete successfully, this switch is used to perform a firmware upgrade recovery.

See Firmware Upgrade Recovery, page 33, for details.

The firmware upgrade cable that transfers the firmware upgrade data from the administrator’s computer plugs into this 3.5 mm audio jack.

switch in with a thin object to perform a system reset.

These catches (one on each side) release the keyboard module so you can slide it away.

here.

Rack mounting tabs are located at each corner of the unit.

See Standard Rack Mounting, page 10, for details.

device (flash drive, CD-ROM drive, etc.) to the console, or a USB mouse for users who prefer to use an external mouse.

Console, page 15, for details on sliding the console in and

out.

Press the Exit/Light pushbutton for two seconds to turn the LED light ON or Off. (Default: On)

Rear View

Chapter 1. Introduction

HDMI

No. Component Description

1 Power Socket This is a standard 3 prong AC power socket. The power cord

2 Power Switch This is a standard rocker switch that powers the CL3800 on

3 External

Console Section

4 KVM Port

Section

5 Grounding

Terminal

from an AC source plugs in here.

and off.

For flexibility and convenience, the CL3800 supports an independent, external, KVM console. The external console's USB keyboard and mouse, HDMI, DVI, or VGA monitor, and speaker cable plug in here.

The custom USB HDMI KVM cable supplied with the package for linking the CL3800 to a computer or switch plugs in here. Additional DVI and VGA ports are provided.

The grounding wire (used to ground the unit) attaches here.

CL3800 User Manual

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