Asus G21CN-UK005T User Manual

Desktop PC

G21CN

User Guide

E13935

First Edition (V1)

March 2018

Copyright © 2018 ASUSTeK Computer Inc. All Rights Reserved.

No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).

Product warranty or service will not be extended if: (1) the product is repaired, modified or altered, unless such repair, modification of alteration is authorized in writing by ASUS; or (2) the serial number of the product is defaced or missing.

ASUS PROVIDES THIS MANUAL “AS IS”WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.

SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.

Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identification or explanation and to the owners’ benefit, without intent to infringe.

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Contents
Notices ................................................................................................................................................		4
Safety information............................................................................................................................		9
Conventions used in this guide.................................................................................................		10
Where to find more information...............................................................................................		10
Package contents............................................................................................................................		11
Chapter 1:	Getting started
Welcome!...........................................................................................................................................		12
Getting to know your computer...............................................................................................		12
Setting up your computer...........................................................................................................		16
Turning your computer ON.........................................................................................................		17
Chapter 2:	Connecting devices to your computer
Connecting a USB storage device.............................................................................................		18
Connecting microphone and speakers..................................................................................		19
Connecting multiple external displays...................................................................................		22
Chapter 3:	Using your computer
Proper posture when using your Desktop PC......................................................................		23
Using the optical drive..................................................................................................................		24
Chapter 4:	Connecting to the Internet
Wired connection...........................................................................................................................		25
Wi-Fi connection (on selected models only).........................................................................		29
Chapter 5:	Troubleshooting
Troubleshooting..............................................................................................................................		31
Appendix:	Windows® 10 User Manual
Starting for the first time..............................................................................................................		41
Using the Windows® 10 UI............................................................................................................		42
Keyboard shortcuts........................................................................................................................		46
ASUS contact information
ASUS contact information...........................................................................................................		48

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Notices

ASUS Recycling/Takeback Services

ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.

REACH

Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/REACH.htm

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

•This device may not cause harmful interference; and

•This device must accept any interference received including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

The use of shielded cables for connection of the monitor to the graphics card is required to assure compliance with FCC regulations. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Lithium Battery Warning

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

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Avertissement relatif aux batteries Lithium

ATTENTION ! Danger d’explosion si la batterie n’est pas correctement remplacée. Remplacer uniquement avec une batterie de type semblable ou équivalent, recommandée par le fabricant. Jeter les batteries usagées conformément aux instructions du fabricant.

Compliance Statement of Innovation, Science and Economic Development Canada (ISED)

This device complies with Innovation, Science, and Economic Development Canada licence exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device:

Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

CAN ICES-3(B)/NMB-3(B)

Déclaration de conformité de Innovation, Sciences et Développement économique Canada (ISED)

Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canadaapplicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

La bande 5150 – 5250 MHz est réservée uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

CAN ICES-3(B)/NMB-3(B)

IC: Canadian Compliance Statement

Complies with the Canadian ICES-003 Class B specifications. This device complies with RSS 210 of Industry Canada. This Class B device meets all the requirements of the Canadian interferencecausing equipment regulations.

This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Déclaration de conformité d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Le présent appareil est conforme aux normes CNR d’Industrie Canada applicables aux appareils radio exempts de licence. Son utilisation est sujette aux deux conditions suivantes : (1) cet appareil ne doit pas créer d’interférences et (2) cet appareil doit tolérer tout type d’interférences, y compris celles susceptibles de provoquer un fonctionnement non souhaité de l’appareil.

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Canadian Department of Communications Statement

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

This class B digital apparatus complies with Canadian ICES-003.

Déclaration du Département Canadien des Communications

Cet appareil numérique ne dépasse pas les limites de classe B en terme d’émissions de nuisances sonores, par radio, par des appareils numériques, et ce conformément aux régulations d’interférence par radio établies par le département canadien des communications.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

VCCI: Japan Compliance Statement

VCCI Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver, it may cause radio interference. Install and use equipment according to the instruction manual.

Equipment registered based on the confirmation measurement at the user installation site.

This is a product for which interference was measured at the present installation site and confirmed to comply with the standard of Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Before using the equipment at any location other than the present installation site, the member shall measure interference for confirmation and register the result to VCCI.

India E-Waste (Management) Rules 2016

This product complies with the “India E-Waste (Management) Rules, 2016” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls (PBBs) and polybrominated diphenyl ethers (PBDEs) in concentrations exceeding 0.1% by weight in homogenous materials and 0.01 % by weight in homogenous materials for cadmium, except for the exemptions listed in Schedule II of the Rule.

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RF Equipment Notices

CE: European Community Compliance Statement

The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0–300 GHz).

Wireless Radio Use

This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. For the standard EN 300 440 V2.1.1, the device operating in 802.11a/n/ac mode is considered as a receiver category 2.

Exposure to Radio Frequency Energy

The radiated output power of the Wi-Fi technology is below the FCC radio frequency exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized.

FCC Bluetooth Wireless Compliance

The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant.

Bluetooth Industry Canada Statement

This Class B device meets all requirements of the Canadian interference-causing equipment regulations.

Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

BSMI: Taiwan Wireless Statement

Japan RF Equipment Statement

KC (RF Equipment)

7

Simplified EU Declaration of Conformity

ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Full text of EU declaration of conformity is available at https://www.asus.com/support/.

The Wi-Fi operating in the band 5150-5350MHz shall be restricted to indoor use for countries listed in the table below:

AT	BE	BG	CZ	DK	EE	FR
DE	IS	IE	IT	EL	ES	CY
LV	LI	LT	LU	HU	MT	NL
NO	PL	PT	RO	SI	SK	TR
FI	SE	CH	UK	HR

Optical Drive Safety Information

Laser Safety Information

CD-ROM Drive Safety Warning

CLASS 1 LASER PRODUCT

WARNING! To prevent exposure to the optical drive’s laser, do not attempt to disassemble or repair the optical drive by yourself. For your safety, contact a professional technician for assistance.

Service warning label

WARNING! INVISIBLE LASER RADIATION WHEN OPEN. DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS.

CDRH Regulations

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

WARNING! Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product installation guide may result in hazardous radiation exposure.

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Safety information

Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.

•DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.

•DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.

•DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.

•DO NOT expose to strong magnetic or electrical fields.

•DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.

•Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.

•Use this product in environments with ambient temperatures between 0˚C (32˚F) and 35˚C (95˚F).

•DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.

•DO NOT use damaged power cords, accessories, or other peripherals.

•To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.

•Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.

•Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.

•If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.

Hazardous moving parts. Desktop should be completely shutdown before servicing product. Replacing fan components should only be attempted by qualified service personnel.

Hazardous Moving Parts Warning

WARNING: Keep fingers and other body parts away from any moving parts.

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Conventions used in this guide

To ensure that you perform certain tasks properly, take note of the following symbols used throughout this manual.

DANGER/WARNING: Information to prevent injury to yourself when trying to complete a task.

CAUTION: Information to prevent damage to the components when trying to complete a task.

IMPORTANT: Instructions that you MUST follow to complete a task.

NOTE: Tips and additional information to help you complete a task.

Where to find more information

Refer to the following sources for additional information and for product and software updates.

ASUS websites

The ASUS website provides updated information on ASUS hardware and software products. Refer to the ASUS website www.asus.com.

ASUS Local Technical Support

Visit ASUS website at http://support.asus.com/contact for the contact information of local Technical Support Engineer.

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Package contents

Desktop PC	Keyboard x1	Mouse x1
G21CN
Power cord x1	Power adapter x1	Warranty Card x1
2nd Power cord x1	2nd adapter x1
InstallationGuide
Installation Guide x1

•If any of the above items is damaged or missing, contact your retailer.

•The illustrated items above are for reference only. Actual product specifications may vary with different models.

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ENGLISH

Chapter 1

Getting started

Welcome!

Thank you for purchasing the ASUS Desktop PC!

The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and usercentric utilities. All these values are encapsulated in a stunningly futuristic and stylish system casing.

Read the ASUS Warranty Card before setting up your ASUS Desktop PC.

Getting to know your computer

Illustrations are for reference only. The ports, their locations and the chassis color vary with different models.

ASUS G21CN

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Front

ENGLISH

Power button. Press this button to turn on your computer.

Optical disk drive bay. There is an optical disk drive in this bay.

Optical disk drive eject button. Press this button to eject the optical disk drive tray.

Microphone port. This port connects to a microphone.

Headphone port. This port connects to a headphone or speaker.

LED Lighting Effect. Customizable via the lighting control in ASUS Command, this LED lighting effect shows through the pattern.

USB 3.1 Gen 2 ports. These ports connect to USB 3.1 Gen 2 devices such as a mouse, printer, scanner, camera, PDA, and others.

USB 3.1 Gen 1 port (Type-C). This port connects to USB Type-C devices for data transfer at USB 3.1 Gen 1 speed.

•USB 3.1 Gen 2 / Gen 1 devices can only be used for data storage.

•We strongly recommend that you connect USB 3.1 Gen 2 devices to USB 3.1 Gen 2 ports for faster and better performance for your USB 3.1 Gen 2 devices.

ASUS G21CN

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Rear

ENGLISH

USB 3.1 Gen 2 (Type A) ports. These 9-pin Universal Serial Bus (USB) ports connect to USB 3.1 Gen 2 devices.

USB 3.1 Gen 1 ports. These ports connect to USB 3.1 Gen 1 devices such as a mouse, printer, scanner, camera, PDA, and others.

•USB 3.1 Gen 2 / Gen 1 devices can only be used for data storage.

•We strongly recommend that you connect USB 3.1 Gen 2 devices to USB 3.1 Gen 2 ports for faster and better performance for your USB 3.1 Gen 2 devices.

LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network (LAN) through a network hub.

LAN port LED indications

Activity/Link LED	Speed LED
Status	Description	Status	Description
OFF	No link	OFF	10Mbps connection
ORANGE	Linked	ORANGE	100Mbps connection
Orange (Blinking)	Data activity	GREEN	1Gbps connection
Orange (Blinking	Ready to wake up	-	-
then steady)	from S5 mode

ACT/LINK SPEED LED LED

LAN port

14	Chapter 1: Getting started

Kensington® lock slot. This slot is used to secure the desktop PC using a Kensington® compatible PC security cable.

ASUS Graphics Cards. The display output ports on these optional ASUS Graphics Cards may vary with different models.

Power jack 2. This port connects to a 180W or 230W adapter.

Adapter rating:

• 180W

Input rating: 100-240V ~ 2.34A 50-60Hz

Output rating: 19.5V 9.23A

Adapter rating:

• 230W

Input rating: 100-240V ~ 3.2A 50-60Hz

Output rating: 19.5V 11.8A

Power jack 1. This port connects to a 180W adapter.

Adapter rating:

• 180W

Input rating: 100-240V ~ 2.34A 50-60Hz

Output rating: 19.5V 9.23A

Microphone port (pink). This port connects to a microphone.

Line Out port (lime). This port connects to a headphone or speaker. In a 4.1, 5.1, or 7.1-channel configuration, the function of this port becomes Front Speaker Out. Supported by ASUS Audio Wizard.

Line In port (light blue). This port connects to a tape, CD, DVD player, or other audio sources.

Refer to the audio configuration table below for the function of the audio ports in a 2.1, 4.1, 5.1, or 7.1-channel configuration.

Audio 2.1, 4.1, 5.1, or 7.1-channel configuration

Port	Headset 2.1-channel	4.1-channel	5.1-channel	7.1-channel
Light Blue (Rear panel)	Line In	Rear Speaker Out	Rear Speaker Out	Rear Speaker Out
Lime (Rear panel)	Line Out	Front Speaker Out	Front Speaker Out	Front Speaker Out
Pink (Rear panel)	Mic In	Mic In	Bass/Center	Bass/Center
Lime (Front panel)	-	-	-	Side Speaker Out

ENGLISH

ASUS G21CN

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