Asus G15CK-UK004T User Manual

Desktop PC

G15CK

User Guide

E16480

First Edition

April 2020

Copyright © 2020 ASUSTeK Computer Inc. All Rights Reserved.

No part of this manual, including the products and software described in it, may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except
documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK
Computer Inc. (“ASUS”).

Product warranty or service will not be extended if: (1) the product is repaired, modied or altered, unless such
repair, modication of alteration is authorized in writing by ASUS; or (2) the serial number of the product is
defaced or missing.

ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE
LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR
LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF
ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS
MANUAL OR PRODUCT.

SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE
ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A
COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES
THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.

Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights
of their respective companies, and are used only for identication or explanation and to the owners’ benet,
without intent to infringe.

2

Contents

Notices ................................................................................................................................................4

Safety information ........................................................................................................................... 9

Conventions used in this guide.................................................................................................10

Where to nd more information ...............................................................................................10

Package contents ...........................................................................................................................11

Chapter 1 Getting started

Welcome! ...........................................................................................................................................13

Getting to know your computer ...............................................................................................13

Setting up your computer...........................................................................................................18

Turning your computer ON ........................................................................................................19

Chapter 2 Connecting devices to your computer

Connecting a USB storage device ............................................................................................21

Connecting microphone and speakers ..................................................................................22

Connecting multiple external displays ..................................................................................24

Connecting an HDTV ....................................................................................................................25

Chapter 3 Using your computer

Proper posture when using your Desktop PC ......................................................................27

Chapter 4 Connecting to the Internet

Wired connection ...........................................................................................................................29

Chapter 5 Troubleshooting

Troubleshooting .............................................................................................................................33

Appendix Windows® 10 User Manual

Starting for the rst time .............................................................................................................43

Using the Windows® 10 UI ...........................................................................................................44

Keyboard shortcuts .......................................................................................................................48

ASUS contact information

ASUS contact information ...........................................................................................................50

3

Notices

ASUS Recycling/Takeback Services

ASUS recycling and takeback programs come from our commitment to the highest standards for
protecting our environment. We believe in providing solutions for you to be able to responsibly
recycle our products, batteries, other components, as well as the packaging materials. Please go to
http://csr.asus.com/english/Takeback.htm for the detailed recycling information in dierent regions.

REACH

Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals)
regulatory framework, we published the chemical substances in our products at ASUS REACH
website at http://csr.asus.com/english/REACH.htm

Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:

• This device may not cause harmful interference; and

• This device must accept any interference received including interference that may cause
undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment o and on, the user is encouraged to try to correct the interference by one or more of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a circuit dierent from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

The use of shielded cables for connection of the monitor to the graphics card is required to
assure compliance with FCC regulations. Changes or modications to this unit not expressly
approved by the party responsible for compliance could void the user’s authority to operate this
equipment.

Lithium Battery Warning

CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same

or equivalent type recommended by the manufacturer. Dispose of used batteries according
to the manufacturer’s instructions.

4

ATTENTION ! Danger d’explosion si la batterie n’est pas correctement remplacée. Remplacer
uniquement avec une batterie de type semblable ou équivalent, recommandée par le
fabricant. Jeter les batteries usagées conformément aux instructions du fabricant.

Avertissement relatif aux batteries Lithium

Compliance Statement of Innovation, Science and Economic Development
Canada (ISED)

This device complies with Innovation, Science, and Economic Development Canada licence exempt
RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation of the device:

Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems.

CAN ICES-3(B)/NMB-3(B)

Déclaration de conformité de Innovation, Sciences et Développement
économique Canada (ISED)

Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique
Canadaapplicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil
doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.

La bande 5150 – 5250 MHz est réservée uniquement pour une utilisation à l’intérieur an de réduire
les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes
canaux.

CAN ICES-3(B)/NMB-3(B)

IC: Canadian Compliance Statement

Complies with the Canadian ICES-003 Class B specications. This device complies with RSS 210
of Industry Canada. This Class B device meets all the requirements of the Canadian interference­causing equipment regulations.

This device complies with Industry Canada license exempt RSS standard(s). Operation is subject
to the following two conditions: this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.

Déclaration de conformité d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Cet appareil
numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du
Canada.

Le présent appareil est conforme aux normes CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. Son utilisation est sujette aux deux conditions suivantes : (1) cet appareil
ne doit pas créer d’interférences et (2) cet appareil doit tolérer tout type d’interférences, y compris
celles susceptibles de provoquer un fonctionnement non souhaité de l’appareil.

Canadian Department of Communications Statement

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications.

This class B digital apparatus complies with Canadian ICES-003.

5

Déclaration du Département Canadien des Communications

Cet appareil numérique ne dépasse pas les limites de classe B en terme d’émissions de
nuisances sonores, par radio, par des appareils numériques, et ce conformément aux régulations
d’interférence par radio établies par le département canadien des communications.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

VCCI: Japan Compliance Statement

VCCI Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or
television receiver, it may cause radio interference. Install and use equipment according to the
instruction manual.

Equipment registered based on the conrmation measurement at the user
installation site.

This is a product for which interference was measured at the present installation site and conrmed
to comply with the standard of Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). Before using the equipment at any location other than the present
installation site, the member shall measure interference for conrmation and register the result to
VCCI.

India E-Waste (Management) Rules 2016

This product complies with the “India E-Waste (Management) Rules, 2016” and prohibits use of lead,
mercury, hexavalent chromium, polybrominated biphenyls (PBBs) and polybrominated diphenyl
ethers (PBDEs) in concentrations exceeding 0.1% by weight in homogenous materials and 0.01 %
by weight in homogenous materials for cadmium, except for the exemptions listed in Schedule II of
the Rule.

KC: Korea Warning Statement

6

RF Equipment Notices

CE: European Community Compliance Statement

The equipment complies with the RF Exposure Requirement 1999/519/EC, Council
Recommendation of 12 July 1999 on the limitation of exposure of the general public to
electromagnetic elds (0–300 GHz).

Wireless Radio Use

This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band.
For the standard EN 300 440 V2.1.1, the device operating in 802.11a/n/ac mode is considered as a
receiver category 2.

Exposure to Radio Frequency Energy

The radiated output power of the Wi-Fi technology is below the FCC radio frequency exposure
limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential
for human contact during normal operation is minimized.

FCC Bluetooth Wireless Compliance

The antenna used with this transmitter must not be colocated or operated in conjunction with any
other antenna or transmitter subject to the conditions of the FCC Grant.

Bluetooth Industry Canada Statement

This Class B device meets all requirements of the Canadian interference-causing equipment
regulations.

Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.

BSMI: Taiwan Wireless Statement

Japan RF Equipment Statement

KC (RF Equipment)

7

Simplied EU Declaration of Conformity

ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential
requirements and other relevant provisions of Directive 2014/53/EU. Full text of EU declaration of
conformity is available at https://www.asus.com/support/.

The Wi-Fi operating in the band 5150-5350MHz shall be restricted to indoor use for countries listed
in the table below:

AT BE BG CZ DK EE FR

DE IS IE IT EL ES CY

LV LI LT LU HU MT NL

NO PL PT RO SI SK TR

FI SE CH UK HR

Regional notice for Singapore

Complies with

IMDA Standards

DB103778

This ASUS product complies with IMDA Standards.

Optical Drive Safety Information

Laser Safety Information

CD-ROM Drive Safety Warning

CLASS 1 LASER PRODUCT

WARNING! To prevent exposure to the optical drive’s laser, do not attempt to disassemble

or repair the optical drive by yourself. For your safety, contact a professional technician for
assistance.

Service warning label

WARNING! INVISIBLE LASER RADIATION WHEN OPEN. DO NOT STARE INTO BEAM OR VIEW

DIRECTLY WITH OPTICAL INSTRUMENTS.

CDRH Regulations

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration implemented regulations for laser products on August 2, 1976. These
regulations apply to laser products manufactured from August 1, 1976. Compliance is
mandatory for products marketed in the United States.

WARNING! Use of controls or adjustments or performance of procedures other than those
specied herein or in the laser product installation guide may result in hazardous radiation
exposure.

8

Coating Notice

IMPORTANT! To provide electrical insulation and maintain electrical safety, a coating is applied

to insulate the device except on the areas where the I/O prots are located.

Safety information

Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean
cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few
drops of warm water then remove any extra moisture with a dry cloth.

• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been
damaged.

• DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.

• DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop
PC.

• DO NOT expose to strong magnetic or electrical elds.

• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during
electrical storms.

• Battery safety warning: DO NOT throw the battery in re. DO NOT short circuit the contacts.
DO NOT disassemble the battery.

• Use this product in environments with ambient temperatures between 5˚C (41˚F) and 40˚C
(104˚F).

• DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.

• DO NOT use damaged power cords, accessories, or other peripherals.

•

To prevent electrical shock hazard, disconnect the power cable from the electrical outlet
before relocating the system.

•

Seek professional assistance before using an adapter or extension cord. These devices could
interrupt the grounding circuit.

•

Ensure that your power supply is set to the correct voltage in your area. If you are not sure
about the voltage of the electrical outlet you are using, contact your local power company.

•

If the power supply is broken, do not try to x it by yourself. Contact a qualied service
technician or your retailer.

Hazardous moving parts. Desktop should be completely shutdown before servicing product.
Replacing fan components should only be attempted by qualied service personnel.

Hazardous Moving Parts Warning

WARNING: Keep ngers and other body parts away from any moving parts.

9

Conventions used in this guide

To ensure that you perform certain tasks properly, take note of the following symbols used
throughout this manual.

DANGER/WARNING:: Information to prevent injury to yourself when trying to

complete a task.

CAUTION: Information to prevent damage to the components when trying to
complete a task.

IMPORTANT: Instructions that you MUST follow to complete a task.

NOTE: Tips and additional information to help you complete a task.

Where to nd more information

Refer to the following sources for additional information and for product and software updates.

ASUS websites

The ASUS website provides updated information on ASUS hardware and software products.
Refer to the ASUS website www.asus.com.

ASUS Local Technical Support

Visit ASUS website at https://www.asus.com/support/contact for the contact information of
local Technical Support Engineer.

10

Package contents

Desktop PC

Keyboard x1 (optional) Mouse x1 (optional)

G15CK

Installation Guide

Power cord x1 Installation Guide x1 Warranty Card x1

• If any of the above items is damaged or missing, contact your retailer.

• The illustrated items above are for reference only. Actual product specications may vary with
dierent models.

11

12

Chapter 1

Getting started

Welcome!

Thank you for purchasing the ASUS Desktop PC!
The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and user-

centric utilities. All these values are encapsulated in a stunningly futuristic and stylish system
casing.

Read the ASUS Warranty Card before setting up your ASUS Desktop PC.

Getting to know your computer

Illustrations are for reference only. The ports, their locations and the chassis color vary with
dierent models.

ASUS G15CK 13

Front & Top

ENGLISH

14 Chapter 1: Getting started

Power button. Press this button to turn on your computer.

Headphone port. This port connects to a headphone or speaker. Supported by ASUS

Audio Wizard.

Microphone port. This port connects to a microphone.

USB 3.1 gen1 Type-C® port. The Universal Serial Bus 3.1 gen1 (USB 3.1 gen1) Type-C®

port connects to USB 3.1 gen1 Type-C® devices.

The output voltage of the USB 3.1 gen1 Type-C® port is 5V, 0.9A.

USB 3.1 gen1 port. The Universal Serial Bus 3.1 gen1 (USB 3.1 gen1) port connects to
USB 3.1 gen1 devices such as a mouse, printer, scanner, camera, PDA, and others.

• DO NOT connect a keyboard / mouse to any USB 3.1 gen1 port when installing Windows®
operating system.

• Due to USB 3.1 gen1 controller limitations, USB 3.1 gen1 devices can only be used under a
Windows® OS environment and after USB 3.1 gen1 driver installation.

• USB 3.1 gen1 devices can only be used as data storage only.

• We strongly recommend that you connect USB 3.1 gen1 devices to USB 3.1 gen1 ports for
faster and better performance for your USB 3.1 gen1 devices.

Headset hanger. Press to open the headset hanger (with maximum load up to 1kg)
and hang your headset here.

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ASUS G15CK 15

Rear

ENGLISH

DisplayPort. This port is for a DisplayPort-compatible device.

DisplayPort HDMI

Intel® Core™ i7-10700KF Not supported Not supported

Intel® Core™ i7-10700K Supported Supported

Intel® Core™ i7-10700 Supported Supported

Intel® Core™ i5-10400F Not supported Not supported

HDMITM port. This port is for a High-Denition Multimedia Interface (HDMITM) connector,

and is HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected
content.

USB 3.2 gen2 Type-C® port. The Universal Serial Bus 3.2 gen2 (USB 3.2 gen2) Type-C®
port connects to USB 3.2 gen2 Type-C® devices.

The output voltage of the USB 3.2 gen2 Type-C® port is 5V, 3A.

USB 3.2 gen1 ports. The Universal Serial Bus 3.2 gen1 (USB 3.2 gen1) ports connect to
USB 3.2 gen1 devices such as a mouse, printer, scanner, camera, PDA, and others.

BIOS FlashBackTM button. Press the BIOS FlashBackTM button for three seconds until the
BIOS FlashBackTM LED blinks three times, indicating that the BIOS FlashBackTM function is
enabled.

USB port with BIOS FlashBackTM function. Insert a USB storage device to this USB port
to run BIOS FlashBackTM.

Audio USB Type-C® port. This port connects to the USB Type-C® audio devices.

Rear Speaker Out port (black). This port connects to the rear speakers in a 4, 6, and

8-channel audio conguration.

16 Chapter 1: Getting started

TM

Center/Subwoofer port (orange). This port connects to the center/subwoofer

speakers.

Microphone port (pink). This port connects to a microphone.

Line Out port (lime). This port connects to a headphone or speaker. In a 4.1, 5.1,

or 7.1-channel conguration, the function of this port becomes Front Speaker Out.
Supported by ASUS Audio Wizard.

Line In port (light blue). This port connects to a tape, CD, DVD player, or other audio
sources.

Refer to the audio conguration table below for the function of the audio ports in a 2.1, 4.1,

5.1, or 7.1-channel conguration.

Audio 2.1, 4.1, 5.1, or 7.1-channel conguration

Port Headset 2.1- channel 4.1-channel 5.1-channel 7.1-channel

Light Blue Line In Line In Line In Side speaker

Lime Line Out Front Speaker Out Front Speaker Out Front Speaker Out

Pink Mic In Mic In Mic In Mic In

Orange – – Center/Subwoofer Center/Subwoofer

Black – Rear Speaker Out Rear Speaker Out Rear Speaker Out

Power connector. Plug the power cord to this connector.

RATING: • 100~120/220~240Vac, 50/60Hz, 9.0/4.5A.

Expansion slot brackets. Remove the expansion slot bracket when installing an

expansion card.

ASUS Graphics Cards (on selected models only). The display output ports on these
optional ASUS Graphics Cards may vary with dierent models.

LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network (LAN)
through a network hub.

ENGLISH

SPEED
LED

LAN port

Activity/Link LED Speed LED
Status Description Status Description

OFF No link OFF 10Mbps connection
ORANGE Linked ORANGE 100Mbps connection
BLINKING Data activity GREEN 1Gbps connection

ACT/LINK
LED

Air vents. These vents allow air ventilation.

DO NOT block the air vents on the chassis. Always provide proper ventilation for your
computer.

ASUS G15CK 17

Setting up your computer

`

This section guides you through connecting the main hardware devices, such as the external
monitor, keyboard, mouse, and power cord, to your computer.

Connecting an external monitor

Using the ASUS Graphics Card (on selected models only)

Connect your monitor to the display output port on the discrete ASUS Graphics Card.

ENGLISH

To connect an external monitor using the ASUS Graphics Card:

1. Connect a monitor to a display output port on the ASUS Graphics Card.

2. Plug the monitor to a power source.

Connecting a USB keyboard and a USB mouse

Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.

The display output ports on the ASUS Graphics Card may vary with dierent models.

18 Chapter 1: Getting started

Turning your computer ON

This section describes how to turn on your computer after setting up your computer.

Turning your computer ON

To turn your computer ON:

1. Turn your monitor ON.

2. Press the power button on your computer.

Power button

ENGLISH

3. Wait until the operating system loads automatically.

ASUS G15CK 19

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20 Chapter 1: Getting started

Chapter 2

Connecting devices to your computer

Connecting a USB storage device

This desktop PC provides USB 3.1 gen1 and USB 3.1 gen2 ports on the front and rear panels. The
USB ports allow you to connect USB devices such as storage devices.

To connect a USB storage device:

• Insert the USB storage device to your computer.

ENGLISH

Top panel

Rear panel

ASUS G15CK 21

Connecting microphone and speakers

This desktop PC comes with microphone ports and speaker ports on both the front and rear panels.
The audio I/O ports located on the rear panel allow you to connect 2.1-channel, 4.1-channel,

5.1-channel, and 7.1-channel stereo speakers.

Connecting Headphone and Mic

ENGLISH

Connecting 2.1-channel Speakers

Connecting 4.1-channel Speakers

22 Chapter 2: Connecting devices to your computer

Connecting 5.1-channel Speakers

Connecting 7.1-channel Speakers

ENGLISH

ASUS G15CK 23

Connecting multiple external displays

Your desktop PC may come with VGA, HDMITM, or DVI ports and allows you to connect multiple
external displays.

Setting up multiple displays

When using multiple monitors, you are allowed to set display modes. You can use the additional
monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop.

ENGLISH

To set up multiple displays:

1. Turn o your computer.

2. Connect the two monitors to your computer and connect the power cords to the monitors.

3. Turn on your computer.

4. From the Start menu, click Settings > System > Display.

5. Congure the settings for your displays.

Refer to Setting up your computer section in Chapter 1 for details on how to connect a
monitor to your computer.

For some graphic cards, only the monitor that is set to be the primary display has display during
POST. The dual display function works only under Windows.

24 Chapter 2: Connecting devices to your computer

Connecting an HDTV

Connect a High Denition TV (HDTV) to the HDMITM port of your computer.

• You need an HDMITM cable to connect the HDTV and the computer. The HDMITM cable is
purchased separately.

• To get the best display performance, ensure that your HDMITM cable is less than 15 meters.

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ASUS G15CK 25

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26 Chapter 2: Connecting devices to your computer

Chapter 3

Eye level to the top of

Foot rest

Using your computer

Proper posture when using your Desktop PC

When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your
wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical
discomfort and possible injury while using and fully enjoying your Desktop PC.

the monitor screen

90˚ angles

To maintain the proper posture:

• Position your computer chair to make sure that your elbows are at or slightly above the
keyboard to get a comfortable typing position.

• Adjust the height of your chair to make sure that your knees are slightly higher than your
hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your
knees.

• Adjust the back of your chair so that the base of your spine is rmly supported and angled
slightly backward.

• Sit upright with your knees, elbows and hips at an approximately 90º angle when you are at
the PC.

• Place the monitor directly in front of you, and turn the top of the monitor screen even with
your eye level so that your eyes look slightly downward.

• Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to
reduce the pressure on your wrists while typing.

• Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as
windows and straight sunlight.

• Take regular mini-breaks from using your Desktop PC.

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ASUS G15CK 27

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28 Chapter 3: Using your computer

LINE LAN RESET PWR

Modem

RJ-45 cable

Chapter 4

Connecting to the Internet

Wired connection

Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN).

Connecting via a DSL/cable modem

To connect via a DSL/cable modem:

1. Set up your DSL/cable modem.

Refer to the documentation that came with your DSL/cable modem.

2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your
computer and the other end to a DSL/cable modem.

ENGLISH

3. Turn on the DSL/cable modem and your computer.

4. Congure the necessary Internet connection settings.

• Contact your network administrator for details or assistance in setting up your Internet
connection.

• For more details, refer to the sections Conguring a dynamic IP/PPPoE network connection
or Conguring a static IP network connection.

ASUS G15CK 29

LAN

RJ-45 cable

Connecting via a local area network (LAN)

To connect via a LAN:

1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your

ENGLISH

2. Turn on your computer.

3. Congure the necessary Internet connection settings.

computer and the other end to your LAN.

• Contact your network administrator for details or assistance in setting up your Internet
connection.

• For more details, refer to the sections Conguring a dynamic IP/PPPoE network connection
or Conguring a static IP network connection.

30 Chapter 4: Connecting to the Internet

Conguring a dynamic IP/PPPoE network connection

To congure a dynamic IP/PPPoE network connection:

1. Launch Network and Sharing Center in either of these two ways:

a) From the taskbar, right-click , then click Open Network and Sharing Center.

b) From the Start menu, click Settings > Network & Internet > Ethernet > Network and

Sharing Center.

2. From the Open Network and Sharing Center screen, click Change Adapter settings.

3. Right-click on your LAN and select
Properties.

4. Click Internet Protocol Version 4(TCP/
IPv4) and click Properties.

5. Click Obtain an IP address automatically
and click OK.

ENGLISH

Continue to the next steps if you are using PPPoE connection.

ASUS G15CK 31

6. Return to the Network and

ENGLISH

7. Select Connect to the Internet and

8. Select Broadband (PPPoE) and click

9. Follow the next onscreen instructions to

Sharing Center and then click
Set up a new connection or
network.

click Next.

Next.

complete the setup.

Conguring a static IP network connection

To congure a static IP network connection:

1. Repeat steps 1 to 4 of the previous section.

2 Click Use the following IP address.

3. Enter the IP address, Subnet mask and Gateway
from your service provider.

4. If needed, enter the preferred DNS Server
address and alternative address.

5. When done, click OK.

32 Chapter 4: Connecting to the Internet

Chapter 5

Troubleshooting

Troubleshooting

This chapter presents some problems you might encounter and the possible solutions.

My computer cannot be powered on and the power LED on the front panel

?

does not light up.

• Check if your computer is properly connected.

• Check if the wall outlet is functioning.

• Check if the Power Supply Unit is switched on. Refer to the section Turning your

computer ON in Chapter 1.

My computer hangs.

?

• Do the following to close the programs that are not responding:

1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then

2. Under Task Manager in the Processes tab, select the program that is not

• If the keyboard is not responding, press and hold the Power button on your chassis

click Task Manager.

responding, then click End Task.

until the computer shuts down. Then press the Power button to turn it on.

ENGLISH

I cannot connect to a wireless network using the ASUS WLAN Card (on

?

selected models only)?

• Ensure that you enter the correct network security key for the wireless network you
want to connect to.

• Connect the external antennas (optional) to the antenna connectors on the ASUS
WLAN Card and place the antennas on the top of your computer chassis for the
best wireless performance.

The arrow keys on the number key pad are not working.

?

Check if the Number Lock LED is o. When the Number Lock LED is on, the keys on

the number key pad are used to input numbers only. Press the Number Lock key to
turn the LED o if you want to use the arrow keys on the number key pad.

ASUS G15CK 33

?

ENGLISH

?

?

No display on the monitor.

• Check if the monitor is powered on.

• Ensure that your monitor is properly connected to the video output port on your
computer.

• If your computer comes with a discrete graphics card, ensure that you connect your
monitor to a video output port on the discrete graphics card.

• Check if any of the pins on the monitor video connector is bent. If you discover
bent pins, replace the monitor video connector cable.

• Check if your monitor is plugged to a power source properly.

• Refer to the documentation that came with your monitor for more troubleshooting
information.

When using multiple monitors, only one monitor has display.

• Ensure that the both monitors are powered on.

• During POST, only the monitor connected to the VGA port has display. The dual
display function works only under Windows.

• When a graphics card is installed on your computer, ensure that you connect the
monitors to the output port on the graphics card.

• Check if the multiple displays settings are correct.

My computer cannot detect my USB storage device.

• The rst time you connect your USB storage device to your computer, Windows
automatically installs a driver for it. Wait for a while and go to My Computer to
check if the USB storage device is detected.

• Connect your USB storage device to another computer to test if the USB storage
device is broken or malfunctions.

I want to restore or undo changes to my computer’s system settings

?

without aecting my personal les or data.

You can use Windows® 10 Refresh your PC without aecting your les recovery

option to restore or undo changes to your computer’s system settings without
aecting your personal data such as documents or photos. To use this recovery
option, click Settings > Update & recovery > Recovery from the Start menu,
select Refresh your PC without aecting your les, and click Get started.

34 Chapter 5: Troubleshooting

The picture on the HDTV is distorted.

?

• It is caused by the dierent resolutions of your monitor and your HDTV. Adjust the
screen resolution to t your HDTV. To change the screen resolution:

• From the Start menu, click Settings > System > Display.

My speakers produce no sound.

?

• Ensure that you connect your speakers to the Line out port (lime) on the front panel
or the rear panel.

• Check if your speak is connected to an electrical source and turned on.

• Adjust your speakers’ volume.

• Ensure that your computer’s system sounds are not Muted.

• If it is muted, the volume icon is displayed as . To enable the system
sounds, click from the Windows notication area, then click .

• If it is not muted, click and drag the slider to adjust the volume.

• Connect your speakers to another computer to test if the speakers arer working
properly.

The DVD drive cannot read a disc.

?

• Check if the disc is placed with the label side facing up.

• Check if the disc is centered in the tray, especially for the discs with
non-standard size or shape.

• Check if the disc is scratched or damaged.

ENGLISH

ASUS G15CK 35

The DVD drive eject button is not responding.

?

1. From the Start menu, click File Explorer.

2. Right-click , then click Eject from the menu

ENGLISH

Power

Problem Possible Cause Action

No power
(The power
indicator is o)

Incorrect power voltage

Your computer is not turned
on.

Your computer’s power cord
is not properly connected.

PSU (Power supply unit)
problems

• Set your computer’s power voltage
switch to your area’s power
requirements.

• Adjust the voltage settings. Ensure that
the power cord is unplugged from the
power outlet.

Press the power key on the front panel to
ensure that your computer is turned on.

• Ensure that the power cord is properly
connected.

• Use other compatible power cord.

Contact the ASUS Service Center about
installing another PSU on your computer.

36 Chapter 5: Troubleshooting

Display

Problem Possible Cause Action

No display output
after turning the
computer on
(Black screen)

The signal cable is not
connected to the correct
VGA port on your computer.

Signal cable problems Try connecting to another monitor.

LAN

Problem Possible Cause Action

The LAN cable is not
connected.

LAN cable problems

Cannot access the
Internet

Your computer is not
properly connected to a
router or hub.

Network settings

Problems caused by the anti­virus software

Driver problems Reinstall the LAN driver

ENGLISH

• Connect the signal cable to the correct
display port (onboard VGA or discrete
VGA port).

• If you are using a discrete VGA card,
connect the signal cable to the discrete
VGA port.

Connect the LAN cable to your
computer.

Ensure the LAN LED is on. If not, try
another LAN cable. If it still does not
work, contact the ASUS service center.

Ensure that your computer is properly
connected to a router or hub.

Contact your Internet Service Provider
(ISP) for the correct LAN settings.

Close the anti-virus software.

ASUS G15CK 37

Audio

Problem Possible Cause Action

ENGLISH

No Audio

Speaker or headphone is
connected to the wrong port.

Speaker or headphone does
not work.

• Refer to your computer’s user manual
for the correct port.

• Disconnect and reconnect the speaker
to your computer.

Try using another speaker or
headphone.

The front and back audio
ports do not work.

Driver problems Reinstall the audio driver

System

Problem Possible Cause Action

Too many programs are
running.

System speed is
too slow

The system often
hangs or freezes.

Computer virus attack

Hard disk drive failure

Memory module problems

There is not enough
air ventilation for your
computer.

Incompatible softwares are
installed.

Try both the front and back audio ports.
If one port failed, check if the port is set
to multi-channel.

Close some of the programs.

• Use an anti-virus software to scan for
viruses and repair your computer.

• Reinstall the operating system.

• Send the damaged hard disk drive to
ASUS Service Center for servicing.

• Replace with a new hard disk drive.

• Replace with compatible memory
modules.

• Remove the extra memory modules
that you have installed, then try again.

• Contact the ASUS Service Center for
assistance.

Move your computer to an area with
better air ow.

Reinstall the OS and reinstall
compatible softwares.

38 Chapter 5: Troubleshooting

CPU

Problem Possible Cause Action

Your computer is booting up.

Too noisy right
after turning on the
computer.

The BIOS settings have been
changed.

Old BIOS version

ENGLISH

It is normal. The fan runs on its full
speed when the computer is powering
on. The fan slows down after entering
the OS.

Restore the BIOS to its default settings.

Update the BIOS to the latest version.
Visit the ASUS Support site at https://
www.asus.com/support to download
the latest BIOS versions.

Computer is too
noisy when in use.

If the problem still persists, refer to your Desktop PC’s warranty card and contact the ASUS Service
Center. Visit the ASUS Support site at https://www.asus.com/support for the service center
information.

The CPU fan has been
replaced.

There is not enough air
ventilation for the computer.

The system temperature is
too high.

Ensure that you are using a compatible
or ASUS-recommended CPU fan.

Ensure that your computer is working
in an area with good air ow.

• Update the BIOS.

• If you know how to reinstall the
motherboard, try to clean the inner
space of the chassis.

• Contact the ASUS Service Center for
assistance.

ASUS G15CK 39

ENGLISH

40 Chapter 5: Troubleshooting

ASUS Desktop PC

Windows® 10

User Manual

Appendix

Windows® 10 User Manual

E10435
First Edition
May 2015
Copyright © ASUSTeK Computer Inc.
All Rights Reserved

ENGLISH

Starting for the rst time

When you start your computer for the rst time, a series of screens appear to guide you in
conguring the basic settings of your Windows® 10 operating system.

To start your Desktop PC for the rst time:

1. Press the power button on your Desktop PC. Wait for a few minutes until the setup screen
appears.

2. From the setup screen, pick your region and language that you want to use on your desktop
PC.

3. Carefully read the License Terms, then tap I Accept.

4. Follow the onscreen instructions to congure the following basic items:

• Personalize

• Get online

• Settings

• Your account

5. Wait until Windows® 10 nishes installing the apps and system settings. After the installation,
the Windows® 10 desktop appears.

ENGLISH

ASUS Desktop PC 43

Using the Windows® 10 UI

ENGLISH

The Windows® 10 User Interface (UI) includes the favorite Start menu and the tiled-formatted Start
screen. It includes the following features you can use while working on your Desktop PC.

Click your account name to change the
picture, sign out of your account, or lock your
Desktop PC

Click to launch the Start menu

Click to display all the apps

Click to put on sleep mode, shut down,
or restart your desktop PC

Pin on or launch an app
from the taskbar

Click to expand the Start screen

Pin on or launch
a tiled-format
app from the
Start screen

Start menu

Windows® 10 brings back the Start menu with some enhancements, such as the space that you can
customize with your favorite apps, people, or websites.

You can launch the Start menu in two ways:

• Click the Start button from the lower-left corner of the taskbar.

• Press the Windows® Start key on your keyboard.

Pinning apps to the Start screen or taskbar

To pin an app to the Start screen or taskbar:

1. From the Start menu, click All apps, then select the app that you want to pin.

2. Click Pin to Start or Pin to taskbar to pin your selected app to the Start screen or taskbar.
You can also drag then drop an app to the Start Screen or taskbar to pin it.

44 Windows® 10 User Manual

Start screen

The Start screen , which appears together with the Start menu, helps organize all the apps you need
in just one place. The apps on the Start screen are displayed on tiled-format for easy access.

Some apps require signing in to your Microsoft account before they are fully launched.

Click to restore the

Start screen

Moving apps on the Start screen

You can move apps from the Start screen simply through dragging and dropping the app to your
preferred location.

Unpinning apps from the Start screen

To unpin an app from the Start screen, right-click on the app to activate its settings bar then click
Unpin from Start.

ENGLISH

ASUS Desktop PC 45

Taskbar

ENGLISH

Windows® 10 comes with the standard taskbar, which keeps all your currently running apps or
items in the background.

Unpinning apps from the taskbar

1. From the Start screen or taskbar, right-click the app you want to unpin.

2. Click Unpin from Start or Unpin this program from taskbar to remove the app from the

Using the Task View

When you have several running apps, you can click from the taskbar to display all your
running apps, and click on an app or item to launch it.

If task view is disabled, click > Show Task View button to display the task view icon .

Start screen or taskbar.

46 Windows® 10 User Manual

Snap feature

The Snap feature displays about four apps or more in one screen, allowing you to work or switch
among apps.

Using Snap

Use your Desktop PC’s mouse or keyboard to activate Snap onscreen.

Using your mouse

a) Launch an app, then drag and release on a screen corner to snap it in place.

b) Snap another app to your preferred location on the screen.

ENGLISH

Using your keyboard

a) Launch an app, press and the arrow keys to select the direction where you want to

snap the app in place.

b) Snap another app using and the arrow keys.

ASUS Desktop PC 47

Keyboard shortcuts

ENGLISH

Using your keyboard, you can also use the following shortcuts to help you launch apps and
navigate Windows® 10.

Switches between the Start screen and the last running app

+ <D>

+ <E>

+ <F> or

+ <W>

+ <H>

+ <I>

+ <K>

+ <L>

+ <M>

+ <P>

+ <Q>

+ <R>

+ <U>

Launches the desktop

Launches File Explorer

Activates the File search function

Launches Share

Launches Settings

Launches Media Connect

Activates the Lock screen

Hides all currently active screens to the taskbar

Your desktop PC is mirrored to your secondary monitor

Launches Cortana

Launches the Run window

Launches Ease of Access Center

+ <X>

48 Windows® 10 User Manual

Launches a menu box of Windows tools

+ <+>

Launches the magnier and zooms in your screen.

+ <->

Zooms out your screen.

Opens the Narrator Settings.

+ <Enter>

Removing everything and reinstalling Windows® 10

Restoring your PC to its original factory settings can be done using the Remove everything and
reinstall options in PC Settings. Refer to the steps below to use this option.

Back up all your data before using this option.

This process may take a while to complete.

1. From the Start menu, click Settings > Update & security > Recovery.

2. Scroll down to view the Remove everything and reinstall Windows option. Under this
option, click Get started.

ENGLISH

3. Follow the onscreen instructions to complete the reinstallation and reset process.

ASUS Desktop PC 49

ASUS contact information

ENGLISH

ASUS contact information

ASUSTeK COMPUTER INC.

Address 1F., No. 15, Lide Rd., Beitou Dist., Taipei City 112, Taiwan
Telephone [phone]
Fax [phone]
Web site https://www.asus.com

Technical Support

Telephone [phone]
Online support https://qr.asus.com/techserv

ASUS COMPUTER INTERNATIONAL (America)

Address 48720 Kato Rd., Fremont, CA 94538, USA
Telephone [phone]
Fax [phone]
Web site https://www.asus.com/us/

Technical Support

Support fax [phone]
Telephone [phone]
Online support https://qr.asus.com/techserv

ASUS COMPUTER GmbH (Germany and Austria)

Address Harkortstrasse 21-23, 40880 Ratingen, Germany
Web site https://www.asus.com/de
Online contact https://www.asus.com/support/Product/ContactUs/Services/

questionform/?lang=de-de

Technical Support

Telephone (DE) [phone]
Telephone (AT) [phone]
Online support https://www.asus.com/de/support

50 Windows® 10 User Manual