ASUS E9088 User Manual
WARRANTY CARD
E9088
Dearest Customer,
English
Thank you for purchasing an ASUS product!
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NOTES:
• For more inquiries and details regarding the hardware-related guarantee and warranty
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ASUS Warranty Information Form
IMPORTANT: Please keep this card for future reference. ASUS reserves the right to
request this document before accepting repair requests.
Mr/Mrs/Miss: ___________________________________________________________
Telephone Number: ______________________________________________________
Address: _______________________________________________________________
E-mail Address: _________________________________________________________
Purchase Date (DD/MM/YY): _______________________________________________
Dealer’s Name: __________________________________________________________
Dealer’s Address: ________________________________________________________
Serial Number *:
This ASUS manufacturer warranty (the “Warranty”) is granted by ASUSTeK Computer Inc. Taiwan
(“ASUS”) to “You”, the purchaser of the newly manufactured computer system this warranty card is
being delivered with (the “Product”), subject to the following terms and conditions. Services under this
Warranty will be rendered by ASUS accredited Service Agents and Repair Centers.
Warranty period of the Product
This warranty applies for the period dened on the label sticker on the back of the Product (“Warranty
Period”), for example: 12M means 12 months and 24M means 24 months and 36M means 36 months
from the date of purchase. If proof of purchase cannot be provided, the manufacture date of the Product
will be considered as date of purchase.
English
Statutory Guarantees
This warranty is given independently of any statutory warranty that may apply in the country of purchase
and does not affect or limit such statutory warranty in any manner whatsoever. Section 11 of this
warranty card includes special legal information that may be applicable to your country or region. If this
is the case please read them as carefully as the rest of this document.
1. General
ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty
Period. The Warranty does not cover bundled accessories, which were delivered together with the
Product such as: cables, bag, mouse, etc. If the Product fails during normal and proper use within the
Warranty Period, ASUS will repair or replace the defective parts of the Product, or the Product itself,
with new or reconditioned parts or products that are functionally equivalent or superior to those originally
supplied.
This Warranty applies only if the Product was newly manufactured on the date of purchase. Please keep
the original purchase invoice and this warranty card for future service request. This Warranty does not
include failure caused by improper installation, operation, cleaning or maintenance, accident, damage,
misuse, abuse, non- ASUS modications to the product, any software programs, normal wear and tear
or any other event, act, default or omission outside ASUS’ control.
All components repaired or replaced by an ASUS accredited Repair Center will be under warranty for
the remaining period of Warranty, or for no less than 3 months. The Repair Center may recover the
originally congured operation system bundled with the Product. ASUS will not restore or transfer any
data or software from the Product’s original storage media. If the Product is repaired, all user generated
data may be permanently deleted.
If the Product is under Warranty, You hereby agree to transfer the ownership of replaced defective parts
and such parts shall automatically become the property of ASUS.
2. Software Support
Any software delivered with the Product is provided “as-is”. ASUS does not guarantee uninterrupted or
error-free operation of any software provided with the Product.
This warranty covers the hardware of the Product. ASUS will provide technical support for the preinstalled software the Product is supplied with only to the extent that proper functioning of the hardware
is concerned. For other problems with the software, we advise You to review the user manuals, the
ASUS support web site and/or other online resources. Third party software may require support from the
respective vendors.
3. Customer responsibility
When using the Product
• Read the user manual rst and use the Product only according to the user manual.
• Charge the Product only while You use or otherwise attend it; some electrical items are not
designed to be left connected to the power supply for extended periods of time.
• Periodically create backup copies of the data stored on the Product.
• Keep the original packaging. In case the Product needs to be returned for repair, original packaging
provides a better protection for the Product during transportation.
• Please check the manual and ASUS support website for predened solutions, before contacting the
English
customer service.
• If the Product is designed with TPM (Trusted Platform Module) function, keep the embedded
security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible
for ASUS to reset the embedded security chip pre-boot password. If the password is lost, the
Product can only be repaired by replacing the entire motherboard, which is not covered under the
warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the Product in front of You and that
it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the model
name and proof of purchase.
• Technical support hotline phone number can be found in hotline table in clause 10 (Local Service
Information) or at http://support.asus.com. Since contact information may change, please refer to
the website for updated contact information.
• You will be required on request of ASUS to support with troubleshooting of the Product, which may
include for example below types of actions:
• Recovering the system to restore the operating system, drivers and software to the original
conguration the Product had when shipped from the factory.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing ASUS technical support agent to access the Product with remote diagnostic tools
(when available).
• Performing other reasonable activities requested by ASUS, which will assist in identifying or
resolving the problems.
• If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center
(this process is called “RMA”). ASUS will issue a RMA number for Your Product. Please record Your
RMA Number for service case tracking purposes.
• Describe the problem clearly and completely on the RMA request form
• Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing
the purchase of Your Product. (Please note: ASUS reserves the right to request the original
documents.) If You do not provide the requested documents for warranty validation then the
manufacture date of the Product as recorded by ASUS will be deemed to be the date of purchase.
• Ensure that You have fully backed up all the data stored on Your Product and removed any
personal, condential or proprietary information before any service process is started. You agree
that ASUS may delete any data, software or programs installed on the Product without restoring it.
It shall be Your own responsibility to prevent any permanent loss, damage or misuse of Your data
arising out of not creating a backup copy and deleting the data from the unit.
• Pack the Product with its original packaging. The original packaging will provide better protection
for the Product during delivery. If the Product is not packaged properly in its original box, ASUS
will not be liable for any damage occurred during transit. Please do not send in anything but the
Product itself unless specially requested by ASUS. Please remove any accessories as well as any
removable storage devices such as memory cards, discs, ash drives, from the Product. ASUS shall
have no liability for the loss, damage or destruction of accessories or removable storage devices,
unless they are caused by willful or gross negligent acts by ASUS.
• Remove or provide any password the Product is secured with. If access to the Product is blocked by
passwords, then ASUS may not detect and repair all failures of the Product.
• If the Product is designed with TPM (Trusted Platform Module) function, provide the embedded
security chip pre-boot password.
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