Asus D1T Service Manual Chapter 01-v1.0

ASUS SERVICE POLICY

ASUS Service Policy

This chapter provides a general overview of the service policy for
the ASUS D1000 series Portable Desktop and service-related
administrative information.

A

Desktop fails in operations and/or components, where service and support are
deemed necessary to rectify the situation, please carefully read through the following
chapter for all information you need to obtain service and support. In addition,
ASUS will continue to improve upon the service channel and all service-related
materials in order to uphold our commitment to the ultimate service quality.

As a valued customer, you are entitled to excellent and expeditious service provided by
ASUSTeK Computer Inc. This service manual is designed to better enhance your
service experience with the Portable Desktop and to provide clear, concise and detailed
information in regards to the service aspects of our product.

This chapter includes the following items:

• ASUS Service Policy Overview

• ASUS Branch Service Repair Centers

• Map of Service Locations

• Source of Support

Chapter

sus D1000 Series Portable Desktop is designed with the highest quality and
the best technology available. Thorough testing and extensive quality
control are always enforced to ensure the ultimate product quality and
customer satisfaction. However, in the unlikely event that the Portable

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ASUS SERVICE POLICY

SERVICE

POLICY

ASUS Service Policy Overview

All ASUS D1000 products, including the Portable Desktop itself, component and
accessories, will be covered by the standard one-year manufacturer’s warranty. For all
ASUS customers, including distributors, resellers and system integrators, ASUS offers
replacement and repair, free of charge, given that the product is still within the
one-year warranty period provided by ASUS. The repaired product will be returned
within two weeks upon the receipt and damages caused by improper use will void the
warranty.

To receive a prompt response, we highly recommend you to contact the ASUS
technical support (TSD) and authorized service repair centers first. The highly trained
technical support engineers at any repair centers and branch offices will usually answer
your questions within a day.

For regular end-users that have purchased ASUS products, ASUS will provide service
and repair via distributors, resellers and system integrators only. Since we do not sell
our products to end-users directly, regular end-users must obtain service and repair
from their original vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and difficult for
us to directly provide support to every single end-user due to locale and resource
constraints. To remedy and better enhance the service experience, we have furnished
design reviews, compatibility tests and reliability tests to make sure our products have
the best quality and compatibility.

ASUS provides proficient support and service solutions to owners of the Portable
Desktop. You may find support and service for your Portable Desktop from any one
of the authorized ASUS service channels. You may also directly contact ASUS
offices around the world to obtain fast and responsive technical support or service.
We offer a “One Day Replacement And Three Day Return” policy at ASUS
authorized service channels on all ASUS portable desktop products, as long as the
products are still covered under the one-year warranty.

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