Asus D1T Service Manual Chapter 01-v1.0

ASUS SERVICE POLICY

ASUS Service Policy

This chapter provides a general overview of the service policy for
the ASUS D1000 series Portable Desktop and service-related
administrative information.

A

Desktop fails in operations and/or components, where service and support are
deemed necessary to rectify the situation, please carefully read through the following
chapter for all information you need to obtain service and support. In addition,
ASUS will continue to improve upon the service channel and all service-related
materials in order to uphold our commitment to the ultimate service quality.

As a valued customer, you are entitled to excellent and expeditious service provided by
ASUSTeK Computer Inc. This service manual is designed to better enhance your
service experience with the Portable Desktop and to provide clear, concise and detailed
information in regards to the service aspects of our product.

This chapter includes the following items:

• ASUS Service Policy Overview

• ASUS Branch Service Repair Centers

• Map of Service Locations

• Source of Support

Chapter

sus D1000 Series Portable Desktop is designed with the highest quality and
the best technology available. Thorough testing and extensive quality
control are always enforced to ensure the ultimate product quality and
customer satisfaction. However, in the unlikely event that the Portable

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ASUS SERVICE POLICY

SERVICE

POLICY

ASUS Service Policy Overview

All ASUS D1000 products, including the Portable Desktop itself, component and
accessories, will be covered by the standard one-year manufacturer’s warranty. For all
ASUS customers, including distributors, resellers and system integrators, ASUS offers
replacement and repair, free of charge, given that the product is still within the
one-year warranty period provided by ASUS. The repaired product will be returned
within two weeks upon the receipt and damages caused by improper use will void the
warranty.

To receive a prompt response, we highly recommend you to contact the ASUS
technical support (TSD) and authorized service repair centers first. The highly trained
technical support engineers at any repair centers and branch offices will usually answer
your questions within a day.

For regular end-users that have purchased ASUS products, ASUS will provide service
and repair via distributors, resellers and system integrators only. Since we do not sell
our products to end-users directly, regular end-users must obtain service and repair
from their original vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and difficult for
us to directly provide support to every single end-user due to locale and resource
constraints. To remedy and better enhance the service experience, we have furnished
design reviews, compatibility tests and reliability tests to make sure our products have
the best quality and compatibility.

ASUS provides proficient support and service solutions to owners of the Portable
Desktop. You may find support and service for your Portable Desktop from any one
of the authorized ASUS service channels. You may also directly contact ASUS
offices around the world to obtain fast and responsive technical support or service.
We offer a “One Day Replacement And Three Day Return” policy at ASUS
authorized service channels on all ASUS portable desktop products, as long as the
products are still covered under the one-year warranty.

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ASUS SERVICE POLICY

SERVICE

CENTERS

TAIWAN HQ

USA

HOLLAND

AUSTRIA

ASUS Branch Service Repair Centers

The following is a list of all ASUS Branch service repair centers.

ASUSTeK Computer Inc.

Address: 150, Li-Te Rd., Peitou, Taipei, Taiwan 112, R.O.C.
Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]
WWW: http://www.asusmall.com.tw/forms/webmaster.asp

Technical Support:

Please contact your Desktop distributor or dealer at first for the urgent case.
E-mail: Please post your question on the corresponding ASUS Email address:

[e-mail]

WWW: http://www.asus.com.tw
FTP: ftp://ftp.asus.com.tw
Fax: [phone]
BBS: [phone]

ASUS COMPUTER INTERNATIONAL

Address: 6737 Mowry Avenue, Mowry Business Center Building 2, Newark, CA

94560, USA.
Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]
Technical Support:
E-mail: [e-mail]
WWW: http://www.asus.com
BBS: [phone]

ASUS HOLLAND B.V.

Nieuw Amsterdamstestraat 44 7814 VA, Emmen, Netherlands
Tel: [phone]

E-mail:

ASUS Service Center Austria

Linzerstraße 237, A-1140 WIEN, Austria
Tel: [phone] Ext. 144

[e-mail]

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GERMANY

ITALY

JAPAN

CHINA

ASUS SERVICE POLICY

Fax: [phone] Ext. 721
E-mail: [e-mail]

ASUS COMPUTER GmbH

Address: Harkort Str. 25, 40880 Ratingen, BRD., Germany
Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]

Technical Support:

E-mail: [e-mail]

WWW: http://www.asuscom.de

ASUS ITALY S.r.L.

Via Lazzaro Palazzi 2/A 20124 Milano (MI) Italy Tel Helpdesk/RMA service Italy
E-mail: [e-mail]
Tel: [phone]

ASUS COMPUTER JAPAN

Address: 2F Senko-Bldg. 2-7-4 Liifune Chuo-Ku, Tokyo, 104-0042 Japan
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
WWW: http://www.asus.co.jp

ASUSTeK CHINA

Address: Unit B, 13th Floor, Building F, Fu Hua Mansion, Chaoyangmen North
Avenue No. 8, Dong Cheng District, Beijing, China 100027
Tel: [phone] ~90
Fax: [phone]
E-mail: [e-mail]
WWW: www.asus.com.cn

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ASUS SERVICE POLICY

Map of Service Locations

The illustration below points out the locations of ASUS Portable Desktop RMA repair

SERVICE MAP

SUPPORT

MANUALS

WWW

Figure 1-1 ASUS repair centers locations on the world.

Center. Please refer to any one of them for your service needs.

ASUS Branch Service Repair Center

Source of Support

There are many ways to obtain information and technical support for your portable
desktop. If you have any questions about the portable desktop, you may be able to
find an answer from any of the following sources.

The D1000 Series Portable Desktop User’s Manual and Software Installation Guide

provide complete instructions on how to use, install and operate your portable desktop.
For any technical issues, please check the two manuals first.

The World Wide Web provides complete information for the portable desktop.

You may obtain the latest product information and download the latest drivers
and BIOS revision. You may also read through the frequently asked questions
(Q&A) to see if someone else has had the same issue that you have experienced.
Of course, you can also post your questions and/or concerns via newsgroup to
our technical support team for a quick response via the Internet.

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ASUS SERVICE POLICY

ASUS Taiwan web site address is http://www.asus.com.tw
ASUS USA web site address is http://www.asus.com
ASUS Germany web site address is http://www.asus.com.de
ASUS Japan web site address is http://www.asus.co.jp
ASUS China web site address is http://www.asus.com.cn

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