Asus CM-32 User Manual

User Guide

CM-32

Wireless-AC2600 DOCSIS 3.0 Cable Modem Router

E13905

First Edition

January 2018

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Table of contents

1	Getting to know your cable modem router	6
1.1	Package contents..........................................................................	6
1.2	Your cable modem router..........................................................	6
1.3	Positioning your router...............................................................	9
1.4	Product label...............................................................................	10
1.5	Hardware Setup..........................................................................	10
	1.5.1 Setup Requirements.............................................................	10
	1.5.2 Setting up your cable modem router.............................	11

2	Connecting to the Internet	13
2.1	Activate your Internet service...............................................	13
2.2	Specify the starting frequency..............................................	14
2.3	Quick Internet Setup................................................................	16
2.4	Connecting to your wireless network................................	18

3	Configuring the General settings		19
3.1	Using the Network Map .........................................................		19
	3.1.1 Setting up the wireless security settings......................		20
	3.1.2 Managing your network clients.......................................		22
	3.1.3 Monitoring your USB device..............................................		23
3.2	Creating a Guest Network......................................................		26
3.3	Using the USB Application.....................................................		28
	3.3.1 Using AiDisk................................................................................		28
	3.3.2	Using Servers Center............................................................	30
	3.3.2	Smart Access...........................................................................	32
	3.3.3	Smart Sync...............................................................................	33
3.4	Setting up Parental Control...................................................		39
3.5	Monitoring Traffic .....................................................................		40
3.6	Using AiCloud.............................................................................		41
	3.6.1	Cloud Disk................................................................................	42

Table of contents

4	Configuring the Advanced Settings		44
4.1	Wireless.........................................................................................		44
	4.1.1	General......................................................................................	44
	4.1.2	WPS.............................................................................................	47
	4.1.3	Bridge.........................................................................................	49
	4.1.4	Wireless MAC Filter................................................................	51
	4.1.5	RADIUS Setting.......................................................................	52
	4.1.6	Professional..............................................................................	53
4.2	LAN..................................................................................................		55
	4.2.1	LAN IP.........................................................................................	55
	4.2.2	DHCP Server............................................................................	56
	4.2.3	IPTV.............................................................................................	58
4.3	WAN................................................................................................		59
	4.3.1	Internet Connection.............................................................	59
	4.3.2	Port Trigger..............................................................................	62
	4.3.3	Virtual Server/Port Forwarding.........................................	64
	4.3.4	DMZ............................................................................................	67
	4.3.5	DDNS..........................................................................................	68
	4.3.6	NAT Passthrough....................................................................	69
4.4	IPv6.................................................................................................		70
4.5	VPN Server....................................................................................		71
4.6	Firewall..........................................................................................		72
	4.6.1	General......................................................................................	72
	4.6.2	URL Filter...................................................................................	72
	4.6.3	Keyword filter..........................................................................	73
	4.6.4	Network Services Filter........................................................	74
4.7	Administration............................................................................		76
	4.7.1	Operation Mode.....................................................................	76
	4.7.2	System.......................................................................................	77

Table of contents
	4.7.3 Restore/Save/Upload Setting............................................	78
4.8	System Log...................................................................................	79
5	Utilities	80
5.1	Device Discovery........................................................................	80
5.2	Setting up your printer server...............................................	81
	5.2.1 ASUS EZ Printer Sharing......................................................	81
	5.2.2 Using LPR to Share Printer..................................................	85
5.3	Download Master......................................................................	90
	5.3.1 Configuring Bit Torrent download settings..................	91
	5.3.2 NZB settings............................................................................	92
6	Troubleshooting	93
6.1	Basic Troubleshooting..............................................................	93
6.2	Frequently Asked Questions (FAQs) ...................................	95
Appendices		104
Notices104
ASUS Contact information...................................................................		118
Networks Global Hotline Information.............................................		119

1Getting to know your cable modem router

1.1 Package contents

CM-32_AC2600 DOCSIS 3.0 Cable	AC adapter
Modem Router
Network cable (RJ-45)	Quick Start Guide
Support CD (Manual)

NOTES:

•If any of the items is damaged or missing, contact ASUS for technical inquiries and support, Refer to the ASUS Support Hotline list at the back of this user manual.

•Keep the originalpackaging material in case you would needfuture warranty services such as repair or replacement.

1.2 Your cable modem router

USB 3.0

WPS

WiFi

ETHERNET

CABLE

USB 2.0 port

Insert USB 2.0 devices such as USB hard disks or USB flash drives into this port.

Power LED

Off: No power.

On: Device is ready.

Downlink LED

Off: No power.

Flashing: Scanning for downstream cable signal.

White: Locked on DOCSIS 3.0 downstream signal.

Blue: Locked on DOCSIS 2.0 downstream signal.

Uplink LED

Off: No power or not locked on downstream.

Flashing: Ranging

White: Ranging complete DOCSIS 3.0 bonded upstream.

Blue: Ranging complete DOCSIS 2.0 bonded upstream.

Cable WAN LED

Off: No power or ranging is not complete.

Flashing: DHCP and registration

On: Online

Ethernet WAN LED

Off: No Ethernet WAN connected.

On: Ethernet WAN connected.

2.4GHz LED / 5GHz LED

Off: No 2.4GHz or 5GHz signal. On: Wireless system is ready.

Flashing: Transmitting or receiving data via wireless connection.

Link LED

Off: No LAN devices connected.

Flashing: A Gigabit LAN device is connected to a LAN port. Blue: Only a 10/100 LAN device is connected to a LAN port.

LED On/Off button

Press this button to turn on/off the backlight LED on the panel.

Wi-Fi On/Off button

Press this button to turn on /off the Wi-Fi connection.

Reset button

This button resets or restores the system to its factory default settings.

WPS button

This button launches the WPS Wizard.

USB 2.0 port

Insert USB 2.0 devices such as USB hard disks or USB flash drives into this port.

LAN 1 ~ 4 ports

Connect network cables into these ports to establish LAN connection.

WAN (Internet) port

Connect a network cable into this port to establish WAN connection.

Coaxial port

Connect a coaxial cable into this port to establish DOCSIS connection.

Power (DC-IN) port

Insert the bundled AC adapter into this port and connect your router to a power source.

NOTES:

•Use only the adapterthat came with your package. Using otheradapters may damage the device.

•Specifications:

DC Power adapter	DC Output: +19V with max 2.37A current

Operating	0~40oC	Storage	0~70oC
Temperature
Operating Humidity	50~90%	Storage	20~90%

1.3 Positioning your router

For the best wireless signal transmission between the cable modem router and the network devices connected to it, ensure that you:

•Place the cable modem router in a centralized area for a maximum wireless coverage for the network devices.

•Keep the device away from metal obstructions and away from direct sunlight.

•To prevent signal interference or loss,keep the device away from 802.11g or 20MHz only Wi-Fi devices,2.4GHz computer peripherals,Bluetooth devices,cordless phones,transformers, heavy-duty motors,fluorescent lights,microwave ovens, refrigerators,and other industrial equipment.

•To ensure the best wireless signal,orient the four detachable antennas as shown in the drawing below.

USB 3.0

WPS

WiFi

1.4 Product label

The product label at the rear of your cable modem router contains the default Wi-Fi network name (SSID), Wi-Fi password, login information for the web graphical user interface (web GUI), serial number, MAC address, and other information.

1.5 Hardware Setup

1.5.1 Setup Requirements

To set up your wireless network, you need a computer that meets the following system requirements:

•Ethernet RJ-45 (LAN) port (10Base-T/100Base-

TX/1000BaseTX)

•IEEE 802.11a/b/g/n/ac wireless capability

•Web browser such asInternet Explorer, Firefox, Safari, or

Google Chrome

NOTES:

•If your computer does not have built-in wireless capabilities, youmay install an IEEE 802.11a/b/g/n/ac WLAN adapter to your computer to connect to the network.

•CM-32 iscertifiedby Comcast,Charter,TimeWarner, and Cox cable services.

•Some IEEE 802.11n devices that you want to connect to your network may or may not support 5GHz band. Refer to the device's manual for specifications.

•The Ethernet RJ-45 cables thatwill be usedto connect the network devices should not exceed 100 meters.

1.5.2 Setting up your cable modem router

You can connect your CM-32 to your Internet service provider (ISP) or use it as a standalone Wi-Fi router.

Connecting to your ISP

IMPORTANT! Use a wired connection when setting up your cable modem router to avoid possible setup problems.

ETHERNET	CABLE
CM-32
LAN	WAN

Internet

Laptop

1.Using your ISP-provided coaxial cable, connect your CM-32 to a LAN wall outlet or a line splitter.

2.Insert the power adapter to your CM32 DC-In port and plug to a power outlet.

3.Using the bundled network cable, connect your CM-32 to your computer.

4.You can now connect to the Internet via your ISP.

NOTE: For details, refer to 2.1 Activate your Internet service.

Setting up your CM-32 as a Wi-Fi router

CM-32

LAN

WAN

Laptop

Internet

1.Insert your cable modem router’s AC adapter to the DC-IN port and plug it to a power outlet.

2Using the bundled network cable, connect your computer to your cable modem router’s WAN port.

3.Insert your modem’s AC adapter to the DC-IN port and plug it to a power outlet.

4.You can now use your CM-32 as a Wi-Fi router and wirelessly connect your devices to it.

NOTE: For details, refer to 2.3 Quick Internet Setup.

2 Connecting to the Internet

2.1 Activate your Internet service

Visit your ISP’s website and follow the onscreen instructions to activate your Internet service. CM-32 is certified by Charter, Comcast, Cox and Time Warner Cable services.

Charter	1-888-438-2427	https://install.charter.com/

Comcast	1-800-266-2278	https://www.comcast.com/activate

Cox	1-877-891-2899	https://activation.cox.net/

Time Warner Cable	1-800-892-2253	https://www.timewarnercable.com/

NOTES:

•Your ISP’s contact information may change.Visit your ISP’s website or check your Internet service billing statement for the latest contact information.

•The Downstream and Upstream LED light whitewhenthe cable connection succeeded.

•If your CM-32 still doesnot connect totheInternet,contactyourISP anddo the following:

•ProvideyourCM-32'sserial number and MACaddress located on the product label, and confirm with your ISP if it is already active.

•If your CM-32 is visible to your cable service but there is stillno

Internet connection, reboot your CM-32 and check the online status again.

•Go torouter.asus.com or http://192.168.1.1 to create the .txt log and .txt files:

•ClickCable > CM Debug info, and click Save to create a .txt log file.

•ClickSystem log > General log, and click Save to create a .txt file.

Send these files to cm_feedback@asus.com. We will reply to you as soon as possible.

2.2 Specify the starting frequency

When your ISP requires it, specify the starting frequency.

NOTE: If you do not need to specify the starting frequency, proceed to section 2.3 Quick Internet Setup to set up your CM-32 as a standalone Wi-Fi router.

To specify the starting frequency:

1.Ensure that the 2.4 GHz and 5 Ghz LEDs light up.

2.Launch your web browser and the ASUS Setup Wizard automatically launches.

NOTE: If the ASUS Setup Wizard is does not automatically launched, go to http://router.asus.com or http://192.168.1.1.

3.Use admin as the router username and password to access your CM-32’s administration settings.

4.For security, set up a new username and password for your CM-32, then click Next.

5.On the left-side menu, click Skip Setup Wizard.

NOTE: CM-32 does not support PPPoE Internet type.

6.On the left-side menu, click Cable, then click the CM Tuner tab.

7.In the Starting Frequency field, enter the and click Apply.

2.3 Quick Internet Setup

When you use the CM-32 as a standalone router, the ASUS Setup Wizard will guide you through the Internet setup process.

To quickly set up your Internet settings:

1.Ensure that the 2.4 GHz and 5 Ghz LEDs light up.

2.Launch your web browser and the ASUS Setup Wizard automatically launches.

NOTE: If the ASUS Setup Wizard is does not automatically launched, go to http://router.asus.com or http://192.168.1.1.

3.Use admin as the router username and password to access your CM-32’s administration settings.

4.For security, set up a new username and password for your CM-32, then click Next. Your CM-32 automatically detects your ISP connection type.

5.On the left-side menu, click Skip Setup Wizard.

NOTE: CM-32 does not support PPPoE Internet type.

6.Assign the wireless network name (SSID) and security key for your 2.4GHz and 5 GHz wireless connection. Click Apply when done.

7.Your Internet and wireless settings are displayed. Click Next to continue.

8.Read the wireless network connection tutorial. When done, click Finish.

2.4 Connecting to your wireless network

1.On your computer, click the network icon in the taskbar to display the available wireless networks.

2.Connect to your CM-32’s SSID and when prompted, enter the password. If you have changed the CM-32’s SSID and password during the basic network setup process, enter the information you have set up.

3Configuring the General settings

3.1 Using the Network Map

Network Map allows you to configure your network’s security settings, manage your network clients, and monitor your USB device.

3.1.1 Setting up the wireless security settings

To protect your wireless network from unauthorized access,you need to configure its security settings.

To set up the wireless security settings:

1.From the navigation panel, go to General > Network Map.

2.On the Network Map screen and under System status,you can configure the wireless security settings such as SSID, security level,and encryption settings.

NOTE: You can set up different wireless security settings for 2.4GHz and 5GHz bands.

2.4GHz security settings		5GHz security settings

3. On the Wireless name (SSID) field,key in a unique name for your wireless network.

4.From the Authentication Method dropdown list,select the authentication method for your wireless network.

If you select WPA-Personal or WPA-2 Personal as the authentication method,key in the WPA-PSK key or security passkey.

IMPORTANT! The IEEE 802.11n/ac standard prohibits using High Throughput with WEP or WPA-TKIP as the unicast cipher. If you use these encryption methods, your data rate will drop to IEEE 802.11g 54Mbps connection.

5Click Apply when done.

3.1.2 Managing your network clients

To manage your network clients:

1.From the navigation panel, go to General > Network Map tab.

2.On the Network Map screen, select the Clients icon to display your network client’s information.

3.To block a client’s access to your network, select the client and click the open lock icon.

3.1.3 Monitoring your USB device

The ASUS wireless router provides two USB ports for connecting USB devices or USB printer to allow you to share files and printer with clients in your network.

NOTES:

•Tousethis feature, you needto plug a USB storagedevice,such as a USB hard disk or USB flash drive, to the USB 3.0/2.0 ports on the rear panel of your wireless router. Ensure that the USB storage device is formatted and partitioned properly. Refer to the Plug-n-Share Disk Support List at http:// event.asus.com/networks/disksupport

•TheUSB ports support two USB drives orone printer and one USB drive at the same time.

IMPORTANT! You first need to create a share account and its permission /access rights to allow other network clients to access the USB device via an FTP site/third-party FTP client utility, Servers Center, Samba, or AiCloud. For more details, refer to the section 3.5 Using the USB Application and 3.6 Using AiCloud in this user manual.

To monitor your USB device:

1.From the navigation panel, go to General > Network Map.

2.On the Network Map screen,select the USB Disk Status icon to display your USB device’s information.

3.On the AiDisk Wizard field,click GO to set up an FTP server for Internet file sharing.

NOTES:

•For moredetails, referto the section 3.5.2 Using Servers Center in this user manual.

•Thewirelessrouter works with most USBHDDs/Flash disks (up to 4TB size) and supports read-write access for FAT16, FAT32, NTFS, and HFS+.

Safely removing the USB disk

IMPORTANT: Incorrect removal of the USB disk may cause data corruption.

To safely remove the USB disk:

1.	From the navigation panel, go to General > Network Map.
2.	In the upper right corner, click	> Eject USB disk. When
	the USB disk is ejected successfully, the USB status shows
	Unmounted.

3.2 Creating a Guest Network

The Guest Network provides temporary visitors with Internet connectivity via access to separate SSIDs or networks without providing access to your private network.

NOTE: RT-AC3100 supports up to six SSIDs (three 2.4GHz and three 5GHz SSIDs).

To create a guest network:

1.From the navigation panel, go to General > Guest Network.

2.On the Guest Network screen, select 2.4Ghz or 5Ghz frequency band for the guest network that you want to create.

3.Click Enable.

4.To change a guest’s settings, click the guest settings you want to modify. Click Remove to delete the guest’s settings.

5.Assign a wireless name for your temporary network on the Network Name (SSID) field.

6.Select an Authentication Method.

7.If you select a WPA authentication method, select a WPA Encryption.

8.Specify the Access time or choose Limitless.

9.Select Disable or Enable on the Access Intranet item.

10.When done, click Apply.

3.3 Using the USB Application

The USB Applications function provides AiDisk, Servers Center,

Network Printer Server and Download Master submenus.

IMPORTANT! To use the server functions, you need to insert a USB storage device, such as a USB hard disk or USB flash drive, in the USB 2.0 port on the rear panel of your wireless router. Ensure that the USB storage device is

formatted and partitioned properly. Refer to the ASUS website at http://event. asus.com/2009/networks/disksupport/ for the file system support table.

3.3.1 Using AiDisk

AiDisk allows you to share files stored on a connected USB device through the Internet. AiDisk also assists you with setting up ASUS DDNS and an FTP server.

To use AiDisk:

1.From the navigation panel, go to General > USB application, then click the AiDisk icon.

2.From the Welcome to AiDisk wizard screen, click Go.

3.Select the access rights that you want to assign to the clients accessing your shared data.

4.Create your domain name via the ASUS DDNS services, read the Terms of Service and then select I will use the service and accept the Terms of service and key in your domain name. When done, click Next.

You can also select Skip ASUS DDNS settings then click Next to skip the DDNS setting.

5.Click Finish to complete the setting.

6.To access the FTP site that you created, launch a web browser or a third-party FTP client utility and key in the ftp link (ftp://<domain name>.asuscomm.com) you have previously created.

3.3.2 Using Servers Center

Servers Center allows you to share the media files from the USB disk via a Media Server directory, Samba share service, or FTP share service. You can also configure other settings for the USB disk in the Servers Center.

Using Media Server

Your wireless router allows DLNA-supported devices to access multimedia files from the USB disk connected to your wireless router.

NOTE: Before using the DLNA Media Server function, connect your device to the CM-32’s network.

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