Astra BE3850 A User Guide

Page 1

MODEL: BE-3850

2.4GHZ CORDLESS TELEPHONE WITH CALL WAITING CALLER ID

IMPORTANT: To receive Caller ID information on incoming telephone calls, you must subscribe to the Caller ID service provided by your local telephone company; there is a fee for this service and it may not be available in all areas.

600-1010102-B

INSTALLATION AND OPERATING GUIDE

Page 2

This symbol is to alert you to important operating or servicing instructions that may appear in the user's manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electrical shock.

When using this product, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Use only with class 2 power source DC 9V 300mA.

4. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

5. Do not use this product near water; for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

6. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

7. Slots and openings in the cabinet back or bottom are provided for ventilation.To protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on the bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in an enclosed environment unless proper ventilation is provided.

8. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by animals or persons walking on it.

9. Do not overload wall outlets and extension cords as this can result in risk of fire or electrical shock.

10. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electrical shock. Never spill liquid of any kind on the product.

11. To reduce the risk of electrical shock, do not disassemble this product. Instead take it to a qualified service person when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect re-assembly can cause electrical shock when the appliance is subsequently used.

12. Unplug all cords and refer servicing to qualified service personnel under the following conditions:

A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions. Adjust only those controls covered in

the operating instructions. Improper adjustment of other controls may result in damage and require work by a qualified technician to restore the product to normal operation.

13. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

14. Do not use a telephone to report a gas leak in the vicinity of the leak.

IF YOUR PRODUCT UTILIZES BATTERIES, THE FOLLOWING ADDITIONAL PRECAUTIONS SHOULD BE OBSERVED:

1. Use only the type and size of batteries specified in the users manual.

2. Do not dispose of batteries in a fire; the cells may explode. Check with local codes for possible special disposal locations.

3. Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

4. Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets and keys. The battery or conductor may overheat and cause burns.

5. Do not attempt to recharge the batteries with or identified for use with this product. The batteries may leak corrosive electrolyte or explode.

6. Do not attempt to rejuvenate the batteries provided with or identified for use with this product by heating them. Sudden release of the battery electrolyte may occur causing burns or irritation to eyes or skin.

7. When replacing batteries, all batteries should be replaced at the same time. Mixing fresh and discharged batteries could increase internal cell pressure and rupture the discharged batteries.

8. When inserting the batteries into this product, the proper polarity or direction must be observed. Reverse insertion of batteries can cause charging, which may result in leakage or explosion.

9. Remove the batteries from this product if the product will not be used for a long period of time (several months or more) since during this time the batteries could leak, damaging the product.

10. Discard "dead" batteries as soon as possible since they are more likely to leak in a product.

11. Do not store this product, or the batteries provided with or for identified use with this product, in high temperature areas.

12. If your product uses a rechargeable battery, charge the battery(ies) only in accordance with the instructions and limitation specified in the User Manual.

SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

Important Safety Instructions ................2

FCC Regulations .................................3-4

Battery Cautionary Instructions ............5

BE-3850 Parts Checklist .........................6

Location of Controls and Features...7-11

Handset ..............................................7-8

Base ................................................9-10

LCD Display ........................................11

Choosing a Location ............................12

Telephone Setup ..............................13-15

Connecting the Base ...........................13

Wall Mounting ......................................14

Tone/Pulse Switch ...............................15

Handset Volume ..................................15

Battery Installation ...............................16

Battery Duration ...................................16

When the Battery Needs Charging ......16

When to Purchase a New

Battery Pack ........................................16

Headset and Data Jack..........................17

The Data Jack ......................................17

The Headset Jack.................................17

Belt-Clip ...............................................17

Basic Displays.......................................18

Basic Operation................................19-20

Making Calls .........................................19

Receiving Calls.....................................19

Redialing..............................................20

Additional Options..............................20

Settings.............................................21-28

Handset Settings ............................21-22

Setting the Ringer Level .......................22

Changing the Language ......................23

Turning the First Ring On or Off ...........23

Setting the Time and Date ...................24

Adjusting the Contrast .........................25

Setting the PBX Number ......................25

Changing the Flash Time .....................26

Changing the Pause Time ....................26

Programming One-Touch Voice Mail

Dialing .................................................27

Deleting Message Waiting Indication ...27

Setting the Area Code .........................28

Speed Dialing ...................................29-32

Storing Phone Numbers ......................29

Letter Table ..........................................30

Viewing the Phone Book ......................30

Making Calls from the Phone Book ......31

Editing a Stored Number .....................31

Deleting a Stored Number....................32

Priority Calls .....................................32

Blocked Calls .......................................32

Caller ID ............................................33-37

When You Receive a Call .....................33

Viewing the Caller ID List ....................33

Caller ID Displays ................................34

Caller ID with Call Waiting Service .......35

Storing Caller ID Records ....................35

Deleting Caller ID Records ..................36

Returning Caller ID Calls .....................37

Message Waiting ...................................38

Using One-Touch Voice Mail Dialing ....38

New Call Light ......................................38

Other Features ......................................39

Using the Handset Finder (PAGE) ......39

Out-of-Range Warning ........................39

Channel Changing ...............................39

Extension In-Use .................................39

Care and Maintenance .........................40

Troubleshooting ..............................41-42

Warranty ................................................43

Glossary ................................................44

Wall Mount Template .............................45

Battery Order Form ..............................46

BE-3850 TABLE OF CONTENTS

Page 3

INTERFERENCE INFORMATION: PART 15 OF FCC RULES

Some telephone equipment generates and uses radio frequency energy which if not properly installed, may cause interference to radio and television reception.

This unit has been tested and found to comply with the limits for a Class B computing device in accordance with the specifications in subpart J of Part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause interference to radio or television reception, when it’s in use, the user is encouraged to try to correct the interference by one or more of the following measures:

A. Where it can be done safely, reorient the radio or TV receiving antenna. B. To the extent possible, relocate the television, radio, or other receiver with respect to

the telephone equipment.

C. If your telephone product runs on AC power, plug your product into an AC outlet that’s

not on the same circuit as the one used by the radio or television.

FCC REGULATIONS CONTINUED

Modifying or tampering with the telephone's internal components can cause a malfunction and might invalidate the telephone's warranty and void your FCC authorization to operate it. If the trouble is harming the telephone lines, the telephone company might ask you to disconnect the telephone until you have resolved the problem.

As it complies with Part 68 of the FCC rules, your unit has been registered with the FCC. The FCC requires us to provide you with the following information:

1. Connection and use with the nationwide telephone network: The FCC requires that you connect to a nationwide telephone network through a modular telephone outlet which is Part 68 compliant. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Check with your local telephone company.

2. Notification to the telephone company: FCC rules require that upon request you provide the following information to the phone company. A. The line (telephone number) to which you will connect the telephone equipment, and B. The FCC Registration Number and Ringer Equivalence Number (REN). These numbers

are found on the back or bottom of your telephone equipment. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum all RENs should be 5 or less. To determine the number of devices permitted in your area, contact your local telephone company.

3. Repair instructions: If it is determined that your telephone equipment is malfunctioning, the FCC requires that it not be used and be unplugged from the modular outlet until the problem has been corrected. Repairs to this telephone equipment can be made only by the manufacturer or its authorized agents, or by others who may be authorized by the FCC. Unauthorized repairs void registration and warranty.

4. Rights of the telephone company: If your product is causing harm to the telephone network, the telephone company may temporarily discontinue your service. If possible, they will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem, and you will be informed of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your telephone equipment. If such changes are planned, you will be notified in advance.

5. This product is compatible with inductively coupled hearing aids. Note: This applies only if this product is equipped with a corded or cordless handset.

6. Programming/testing emergency numbers: When programming emergency numbers and/or making test calls to emergency numbers A. Remain on the line and briefly explain to the dispatcher the reason for the call before

hanging up.

B. Perform such activities in the off-peak hours, such as early morning or late evening.

FCC REGULATIONS

Page 4

BE-3850 PARTS CHECKLIST

7. Short line cord for wall installation

1. Handset 2. Base 3. Headset

4. AC power adapter

8. Quick start card

6. 7-foot line cord for desk use

9. Belt-Clip

5. 10-number memory card

10. Ni-MH battery pack

BATTERIES: CAUTION To reduce the risk of fire or injury to persons, read and follow these instructions:

• For the cordless handset, use only a 3.6V 550mAh GP55AAA3BX Nickel Metal Hydride (Ni-MH) cordless telephone battery pack (included).

• Do not dispose of the batteries in a fire. The cells may explode. Check with local codes for possible special disposal instructions.

• Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

• Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

• Do not attempt to rejuvenate the batteries identified for use with this product by heating them. Sudden release of the battery electrolyte may occur causing burns or irritation to eyes or skin.

• When inserting batteries into this product, the proper polarity or direction must be observed. Reverse insertion of batteries can cause charging, and that may result in leakage or explosion.

• Remove the batteries from this product if the product will not be used for a long period of time (several months or more) since during this time the battery could leak in the product.

• Do not store this product, or the batteries identified for use with this product, in high temperature areas. Batteries that are stored in a freezer or refrigerator for the purpose of extending shelf life should be protected from condensation during storage and defrosting.

Batteries should be stabilized at room temperature prior to use after cold storage.

BATTERY CAUTIONARY INSTRUCTIONS

The EPA certified RBRC®Battery Recycling Seal on the nickel-metalhydride (Ni-MH) battery indicates TT Systems LLC is voluntarily participating in an industry program to collect and recycle these batteries at the end of their use-

ful life, when taken out of service in the United States or Canada. The RBRC

program provides a convenient alternative to placing used Ni-MH batteries into the trash or the municipal waste stream, which may be illegal in your area. Please call 1-800-8-BATTERY for information on Ni-MH battery recycling and disposal bans/restrictions in your area. TT Systems LLC’s involvement in this program is part of our commitment to preserving our environment and conserving our natural resources.

Page 5

Talk T

The T key is used to access the telephone line or end a call.

Directory Key d

Use d to program and retrieve the numbers in the speed dial directory.

Delete Key D/CHAN When viewing or editing menus and logs, the D

key is used to erase digits on the

display, and single or multiple entries from the phone book and Caller ID directories. The D

/CHAN key, when pressed while the phone is off-hook, will scan up to 50

channels and select the clearest one to provide the best possible reception.

Option Key #/OPTION The #

/OPTION key is used to change the 7/10/11 digit dialing mode during caller ID

callback.

Dial Pad

Numeric keys are used in the conventional manner for dialing.

Up/Down Key  

The   key let you scroll through menus and logs. Also used to access Caller ID information stored in memory.

Redial Key R/SAVE When the phone is idle or off-hook, press R

to redial the last number dialed. The

/SAVE key is used to save numbers into the phone book and other settings. It is

also used to insert a programmable pause into a number stored in the phone book.

Flash Key F/EDIT The F

/EDIT key is used to access telephone company services, like call waiting.

It is also used to create and edit phone book entries.

Menu Key M/VOICE MAIL The M

key is used to access the handset settings. The M/VOICE MAIL key

can also be programmed to do two-touch dialing of a single number, such as your voice mail service number.

Temporary Tone Key *

If the base is set to pulse dialing, pressing * causes subsequent digits to be dialed out using tone until the line is put back on hook.

View Left Key and View Right Key Use to view the left part of the display and move the cursor left when editing. Use to view the right part of the display and move the cursor right when editing.

Headset Jack

Allows using a headset with a standard 2.5mm plug for hands-free convenience.

Volume Switch (Hi/MID/LOW) Adjust the switch to select the receiver volume – choose between HI, MID, and LOW.

LOCATION OF CONTROLS AND FEATURES

Handset

Headset Jack

LCD Display

Delete Key

Microphone

Redial Key

Dial Pad

Directory Key

New Call Light

Option Key

Volume Switch

Talk Key

Temporary Tone Key

Menu Key

View Right Key

View Left Key

Flash Key

Up/Down Key

Page 6

Data Jack

Used for connecting a computer or fax machine.

Tone/Pulse Switch

Used to set the dialing method for tone or pulse dialing.

LOCATION OF CONTROLS AND FEATURES

Base Back View

Data Jack

Base Bottom View

Tone/Pulse Switch

Base

Page - Used to initiate a handset page.

Charge LED - Lights when the handset is on the cradle being charged. Lights

when the handset is in use. Flashes when the phone is ringing or another extension is in use.

LOCATION OF CONTROLS AND FEATURES

Page Button

Charge LED

Page 7

Do the following:

• Choose the best location

• Connect the phone

• Choose the dialing mode

Where you place the phone affects the reception quality of the handset:

• Away from another cordless telephone

• Place the base near an AC electrical outlet and near telephone line jack

• Place the base away from metal walls and metal file cabinets

CAUTION: The cordless telephone operates at a frequency that may cause

interference to nearby TVs and VCRs; the base phone should not be placed near, or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

Note: While the 2.4GHz frequency is inherently clearer, we suggest that

you do not use this phone within 20 feet of a working microwave. The microwave produces frequencies in this range which may cause interference. This interference is normal for all 2.4GHz phones and should not be considered a product defect.

CHOOSING A LOCATION

Away from noise sources such as a window by a street with heavy traffic

Away from VCRs and TV sets and other electronic equipment

Away from heat sources, such as radiators, air ducts, and sunlight

Away from a microwave oven

Away from excessive moisture, extremely low temperatures, dust, mechanical vibration, or shock

Away from a personal computer

Near a central location and on a level surface

LCD Display

Name Character Field

Displays caller’s name and operational menus.

Number Field

The number field will display numbers when dialing, viewing Caller ID, and when viewing the phone book.

Date/Time Display

Shows the date and time of Caller ID calls or current date & time when idle.

NEW Icon

When in idle mode, the NEW call icon will flash slowly when a new Caller ID call has been received. The number of new caller ID calls is listed next to the icon.

Entry Number

When in any of the menus, a number is listed here. This number indicates the place in the list, such as the 38th caller ID entry.

RPT Counter

When viewing caller ID entries, the RPT icon indicates that the same Caller ID number has called more than one time since Caller ID memory has last been reviewed. Next to the RPT icon is a counter that indicates how many times that caller has called since the last review.

Total Call Counter

The Total Call Counter will show the total number of Caller ID messages received, the total number of phone numbers stored in the phone book, etc., depending on the display mode.

LOCATION OF CONTROLS AND FEATURES

Name Character Field

Date/Time

Display

New Icon

or Entry Number

RPT or

Total Call

Counter

Number Field

Page 8

Wall Mounting

The BE-3850 telephone may be installed onto two screws (not included) fastened into the wall. When installing screws into plasterboard walls, use wall anchors (not included) to ensure that the screws remain secure. Insert the screws into the wall leaving 3/16" of each screw extending out from the wall. See the wall mount template on page 45 to properly space the screws in the wall for mounting. The BE-3850 is not compatible with mounting on a standard telephone wall plate.

Wall Mounting Instructions:

1. Remove the handset from the base.

2. Turn the base over so the underside of the base faces you.

3. Adjust the base to the wall mount position.

4. Plug the supplied 7-foot telephone cord into the

LINE jack on the

telephone.

5. Connect the telephone line cord to the wall jack.

6. Insert the AC adapter into the

DC jack on the top of the base.

7. Run the cables down through the cable channel to allow for flush wall mounting.

8. Slip the telephone base onto the wall, lining up the wall mounting holes over the screws. Slide the telephone base down so it is firmly in place.

9. Return the handset to the telephone base.

10.Plug the other end of the AC adapter into the AC outlet.

TELEPHONE SETUP

Connecting the Base

1. Connect the telephone line cord to the "LINE" jack and to a telephone outlet.

2. Connect the AC power adapter to the 9V DC jack and to an AC outlet.

Note: Use only the supplied AC power adapter. Do not use any other AC

power adapter. Connect the AC power adapter to a continuous power supply. Place the phone close to the AC outlet so that you can plug in the AC power adapter easily.

Tip: If your telephone outlet is not modular, contact your telephone company for

assistance.

TELEPHONE SETUP

Page 9

Tone/Pulse Switch

1. Choose the correct dialing mode.

2. Select the dialing mode Tone or Pulse by setting the switch on the bottom of the base unit.

Note: Changes to the switch position

during a call do not take effect until the call has ended.

Tip: If you are unsure of the proper dialing mode, make a trial call with the dial

mode setting to

TONE. If the call connects, leave the switch as is (TONE

mode), otherwise, set to PULSE.

NOTE: Pulse dialing works for direct dialing and redialing only, not for memory

dialing.

Handset Volume

Adjust the receiver volume of the handset using the volume control switch on the right side of the handset.

Note: Ringer options can be selected on the

handset when programming setup functions (see page 22).

To install the cordless Ni-MH handset battery pack:

1. Slide the battery pack up into the compartment at the bottom of the handset. Make sure that the end of the battery with the contacts is inserted first.

2. Snap the battery compartment cover into place.

3. Place the handset on the charging cradle.

4. Once you have installed the battery pack and placed the handset on the cradle you will hear a tone indicating the handset has connected with the charging contacts and will successfully charge.

IMPORTANT: Charge the battery pack for at least 12 hours before using the handset the first time.

6. The IN USE/CHARGE LED on the charging cradle will light when the handset is properly making contact with the charge terminals.

Battery Duration

A fully charged battery lasts for approximately:

• 4 hours when you use the handset continuously (talk

time).

• 5 days when the handset is not in use (standby).

When the Battery Needs Charging

• The phone will beep.

• The display will show the Low Battery icon.

When to Purchase a New Battery Pack

If the battery lasts only a few minutes even after a full charge, the usable life of the battery has expired and needs to be replaced. For replacement batteries

visit http://www.bell-equipment.com/support or you can contact Aastra Telecom customer support center at 1-888-663-1505 for information about how to order a new battery.

BATTERY INSTALLATION

TELEPHONE SETUP

Tone/Pulse Switch

Volume Control Switch

HI MID LOW

Page 10

The Data Jack

The jack located on the side of the telephone labeled

"DATA" is a convenience jack. It is useful for connecting a fax machine or modem when there is no telephone jack available for that device.

The Headset Jack

The headset jack is located on the side of the handset and is a standard 2.5mm plug. Simply plug the headset into the jack and the headset will be active.

Note: When the headset is plugged into the

telephone, the microphone and earpiece on the handset are not active.

Belt-Clip

Be sure to remove the belt-clip filler cap prior to installing the belt-clip. Install the belt-clip as shown.

To remove the belt-clip, squeeze the release at the top of the clip where it attaches to the phone, and gently pull the clip up and out of the handset.

Data Jack

Headset Jack

HEADSET AND DATA JACK

Handset Idle (after time is set)

Line Ringing

Off-hook

Call Timer

New CID Received

Message Waiting

Extension In Use

BASIC DISPLAYS

Belt-clip

Talk

GHI

ABC

DEF

JKL

MNO

Page 11

Redialing

1. Press T.

2. Wait until you hear the dial tone and then press

to redial the number last dialed (up to 32

digits).

Additional Options

BASIC OPERATION

Making Calls

1. Pick up the handset and press T.

2. Wait until you hear a dial tone and then dial the number you wish to dial. The call timer will begin.

Tip: It is also possible to pre-dial the number, by dialing the

number prior to pressing the T

key. The number

displayed will be dialed once T

is pressed.

3 When you are finished talking, press the T key or

place the unit back into the base to end the call.

Receiving Calls

When you hear the phone ring:

1. The display will show “RING.” If you have Caller ID, the display will show the Caller ID information after the first ring.

2. With the handset in or out of the base, push T

. The

call timer will start.

3. When you are finished, push T

or place the handset

back in the base.

BASIC OPERATION

To: Do This:

Adjust the volume in the earpiece Adjust the volume control switch on the right side of the

handset to the desired volume level.

Switch to temporary tone dialing Press the *

key after the phone is in use. The phone will

remain in tone dialing mode for the duration of the call.

Receive a call waiting call Press F

to go to the new caller.

Press F

again to go back to the original caller.

Page 12

Key Function

8 Pause Time: Allows you to adjust the number of seconds that a pause

lasts such as during programmed pauses in your speed dial numbers or after your PBX number is dialed.

Voice Mail: The programmed one-touch number designed to enable easy access to voice mail service provided by your telephone company.

MSG Waiting Delete: Clears any current message waiting indication.

Area Code: Allows the programming of a home area code where 7-digit dialing is used for ease of callback and other features (do not program if you use 10-digit dialing to call numbers in your area).

Note: At any time during options programming you can quit and the settings

that you have changed will be saved. Press M

to quit the options menu or let the options programming time out by not pressing any keys for 20 seconds.

Setting the Ringer Level

1. Press the M key to enter the menu.

2. Press F

/EDIT to change the setting. “HI” will

begin flashing.

3. Use the

key to toggle between HI, LOW, and

OFF.

4. When the setting you desire is displayed, press and

hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

5. Continue with programming or press M

to return

to the idle screen.

SETTINGS

Handset Settings

You can change the setting on the handset in the options menu. Access the options menu by pressing and holding the M

key.

There are 11 settings in the options menu which can be changed. You can scroll through the option menu in the listed order by pressing the

 key. Settings can be

reached directly by pressing that number on the keypad.

To edit a setting, press the F

/EDIT key, use the 

key to toggle between the setting options, and then press and hold R

/SAVE to save changes. You can continue

programming options by using the dial pad keys or the





key to go to a new setting. Press M to exit the

options menu.

Key Function

1 Ring Hi/Low/Off: Change the volume of the ringer on the handset or turn

the ringer off.

Language: Change the language that appears on the display. Choose between English, French, and Spanish.

First Ring On/Off: Turn the first ring of the phone off so that it does not ring until caller ID information has been displayed. Particularly useful when using the priority and blocked call features or the private and unavailable ring settings.

Time Set: Change the time and date.

Contrast: Adjusts the display background lighter or darker.

PBX Number: Determines if a “PBX Number” is used before an outgoing number is dialed. Select a number (0-9) which is necessary to dial out when using a switchboard system, and the phone will automatically dial the PBX number and a pause before any speed dial or caller ID callback number. Default setting is “Off.”

Flash Time: Allows you to adjust the flash time to accommodate the phone service in your area.

SETTINGS

Menu Key

Key

Flash/Edit Key

Redial/Save Key

Talk

Voice Mail

Edit

CHAN

DEF

Option

Save

tio

Page 13

Changing the Language

1. Press the M key to enter the menu.

2. Press 2

to go to the language programming option.

3. Press F

/EDIT to change the setting. “ENGLISH”

will begin flashing.

4. Use the

key to toggle between ENGLISH,

ESPANOL, and FRANCAIS.

5. When the setting you desire is displayed, press and

hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

6. Continue with programming or press M

to return

to the idle screen.

Turning the First Ring On or Off

1. Press the M key to enter the menu.

2. Press 3

to go to the first ring programming option.

3. Press F

/EDIT to change the setting. “On” will

begin flashing.

4. Use the

key to toggle between On and Off.

5. When the setting you desire is displayed, press and

hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

6. Continue with programming or press M

to return

to the idle screen.

Setting the Time and Date

1. Press the M key to enter the menu.

2. Press 4

to go to the time set programming option.

3. Press F

/EDIT to change the setting. The month

will begin flashing.

4. Use the dial pad to enter the month. The date will begin flashing.

5. Use the dial pad to enter the date. The hour will begin flashing.

6. Use the dial pad to enter the hour. The minutes will begin flashing.

7. Use the dial pad to enter the minutes. AM and PM begin flashing.

8. Use the dial pad to choose between AM and PM, where 1 is AM and 2 is PM.

9. When the setting you desire is displayed, press and hold R

/SAVE to save the setting. A long beep

will sound and you are returned to the options menu.

10.Continue with programming or press M

to return

to the idle screen.

SETTINGS

tio

Page 14

Adjusting the Contrast

The contrast is optimized for viewing and will probably not need to be changed from the default setting. It will adjust the display background lighter or darker.

1. Press the M

key to enter the menu.

2. Press 5

to go to the contrast programming option.

3. Press F

/EDIT to change the setting. “3” will

begin flashing.

4. Use the

key to toggle between the three levels of

contrast.

5. When the setting you desire is displayed, press and

hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

6. Continue with programming or press M

to return

to the idle screen.

Setting the PBX Number

1. Press the M key to enter the menu.

2. Press 6

to go to the PBX number programming

option.

3. Press F

/EDIT to change the setting. “OFF” will

begin flashing.

4. Use the

key to customize the digit to match your PBX system. When not connected to a PBX, the phone will only function normally when set to “

OFF.”

5. When the setting you desire is displayed, press and

hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

6. Continue with programming or press M

to return to the idle screen.

Changing the Flash Time

1. Press the M key to enter the menu.

2. Press 7

to go to the flash time programming

option.

3. Press F

/EDIT to change the setting. “600” will

begin flashing.

4. Use the

key to select the desired dialing delay.

5. When the setting you desire is displayed, press and

hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

6. Continue with programming or press M

to return

to the idle screen.

Note: The standard and default flash time setting is 600msec.

This is the setting you should use to access standard telephone services such as call waiting. This setting is adjustable to allow for PBX and other special uses.

Changing the Pause Time

1. Press the M key to enter the menu.

2. Press 8

to go to the pause time programming

option.

3. Press F

/EDIT to change the setting. “2” will

begin flashing.

4. Use the

key to select the desired dialing delay.

5. When the setting you desire is displayed, press and

hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

6. Continue with programming or press M

to return

to the idle screen.

SETTINGS

tio

Page 15

Setting the Area Code

1. Press the M key to enter the menu.

2. Press *

to go to the area code programming

option.

3. Press F

/EDIT to change the setting. “---” will

begin flashing.

4. Use the dial pad to enter the three digit area code that your phone number begins with.

5. When the setting you desire is displayed, press and hold R

/SAVE to save the setting. A long beep

will sound to confirm the setting has been saved.

6. Continue with programming or press M

to return

to the idle screen.

SETTINGS

Programming One-Touch Voice Mail Dialing

1. Press the M key to enter the menu.

2. Press 9

to go to the auto answer programming

option.

3. Press F

/EDIT to enter your voice mail speed dial

number.

4. Use the dial pad to enter the phone number used to access your voice mail messages (up to 15 digits). Press R

to insert a dialing pause.

5. When the phone number you desire is displayed, press R

/SAVE to save the setting. A long beep

will sound to confirm the number has been saved.

6. Continue with programming or press M

to return

to the idle screen.

Deleting Message Waiting Indication

1. Press the M key to enter the menu.

2. Press 0

to go to the message waiting programming

option.

3. Press F

/EDIT to reset the message waiting indi-

cation. “DEL” will begin flashing.

4. Press R

/SAVE to delete the indication. A long

beep will sound to confirm.

5. Continue with programming or press M

to return

to the idle screen.

SETTINGS

tio

Page 16

Letter Table

Viewing the Phone Book

1. Press d to enter the phone book.

2. Press a dial pad key which corresponds to the first letter of the name (a triple beep will sound if no entries are stored under those letters). Use

to locate the

exact number you wish to view.

3. If the name or number is more than 11 characters, press the or button to view the rest of the display

(as indicated by the arrows in the top line of the display).

4. Press d

to exit the phone book, or let the phone

book time out.

SPEED DIALING

The BE-3850 will store up to 40 speed dial numbers in alphabetical order. No duplicate numbers can be stored.

Storing Phone Numbers

1. With the handset in the idle state, press d.

2. Press F

/EDIT to create a new phone book entry.

3. Enter the name you wish to store using the dial pad to enter the letters (up to 18 letters). See the following letter table for how to program the letters using the number pad. To move the cursor to the right, such as to enter a new letter, push .

Example: For JOHN SMITH dial this sequence:

4. Press

, and dial the number you wish to store (up to

22 digits). Press R

to insert a dialing pause into

the number.

5. Press and hold R

/SAVE when finished to store

the number into memory.

Note: If there are no memory locations left in the speed dial directory the

BE-3850 will display "MEMORY FULL." To continue with memory programming, you must delete or edit existing speed dial numbers.

Note: If you mis-type entering the phone number, you can move through the

number and edit it by pressing or . To delete a character or number inside the cursor, press the D

key.

SPEED DIALING

5 666666 44444 66666 1 7777 6666 444444 8888 44444

J o h n space S m i t h

1st 2nd 3rd 4th 5th 6th 7th 8th 9th

Key Press Press Press Press Press Press Press Press Press

1 Space 1 & ’ ( ) . Space 1 2 ABCabc2AB

3 DEFdef3DE 4 GHIghi4GG 5 JKLjkl5JK 6 MNOmno6MN 7 PQR S p q r s 7 8 TUVtuv8TU 9 WXYZwxyz9 0 000000000

alk

tio

Page 17

Making Calls From the Phone Book

1. To make a call from the phone book, press d.

2. Locate the number you wish to dial by pressing a dial pad key which corresponds to the first letter of the name. Use

to locate the exact number you wish

to dial.

3. Push T

. The display will show the directory name,

and begin dialing the number.

4. When you are finished with your call, press T

, or

place the handset back on the base.

Note: Be sure to check that the line is not in use by another extension.

Editing a Stored Number

1. Press d.

2. Locate the number you wish to edit.

3. Press F

/EDIT. The entry will display with a

flashing prompt over the first character.

4. Move the cursor to the section you wish to edit using the , , , and keys. Characters or numbers will be inserted in front of the cursor.

5. To erase a character or digit, press the D key.

6. When the entry is edited as you desire press and hold

/SAVE to store the edited entry.

Deleting a Stored Number

1. Press d.

2. Locate the number you wish to delete using

.

3. Press D

. The display will show “ERASE

ITEM?”

4. Press D to delete the phone book memory.

5. When you are finished press d

Priority Calls

You can assign stored numbers as priority calls. When an incoming call is matched to a stored number designated as priority, the phone will generate a special ring sound after caller ID information is received.

To mark a phone book entry as priority, add a “

#” mark at the

beginning of the name during programming or editing.

Blocked Calls

If you do not want to have the phone ring when a specific number calls, you can store that number in the phone book and assigned it as blocked. When an incoming call is matched to a stored number designated as blocked, the phone will not ring after caller ID information is received.

To mark a phone book entry as blocked add a “

” mark at

the beginning of the name during programming or editing.

SPEED DIALING

tio

Page 18

Caller ID Displays

Display shows name and number, time and date of the call.

Display shows number-only service.

"UNAVAILABLE" will be displayed when Caller ID information is not available. This call was made from a telephone company that does not offer Caller ID services (including international calls).

"PRIVATE" will be shown when a call is received from a blocked number. For privacy reasons, some states allow callers the option to prevent their telephone data from being displayed on the other party's Caller ID display.

Display shows when the Caller ID information was received incorrectly or only part of the data was received.

Note: When an error is received, none of the data from this call is saved in memory.

Display shows when a voice mail message has been received and is stored by message waiting service provided by the phone company.

This is displayed when

 or  is pressed and there is no

Caller ID data stored.

CALLER ID

Caller ID allows the caller's name and phone number to be shown on the display before you answer the call. In order to use this feature you must first subscribe to Caller ID service with your telephone company.

When You Receive a Call

1. When the telephone rings, the caller's name and phone number appears on the display.

2. The new Caller ID record includes the name and number of the caller and the time and date the record is received. The New Call light will flash to indicate that you have a new Caller ID call stored in memory.

Note: When the Caller ID information is received, it is stored in memory so that

this information can be recalled for later use. Up to 80 Caller ID calls can be stored.

Viewing the Caller ID List

This phone automatically stores the last 80 calls received. If a call is received from the same number more than once since the records were last viewed, no new entry is made, but the repeat call icon (“

RPT”) and the number of repeat

calls is displayed.

1. With the handset idle press

 or .

2. Any unviewed (new) calls will be displayed first. The most recent call will be displayed. The information on the call will be displayed with the name, number, date, and time that the call was received.

3. To scroll to the next call, press

 or . The  will go

through the calls from the last call received to the first. The

 will allow you to view the calls from the first call

received to the last.

4. If the name or number is more than 11 characters, press the or button to view the rest of the display

(as indicated by the arrows in the top line of the display).

5. Press d

to return to the idle display.

CALLER ID

tio

Page 19

Deleting Caller ID Records

When viewing the Caller ID information you can delete a single call record or all the call records.

To Delete a Single Record

1. Use to scroll to the call record you wish to delete.

2. Press D

3. To delete the record press D

. The display will

show “ERASED”

4. Press d to exit the Caller ID log.

To Delete All Records

1. Press  or .

2. Press and hold D

3. To delete all the Caller ID records press D

.The display will show “ALL ERASED” and then return to the idle display.

Caller ID with Call Waiting Service

In order to use the "Call Waiting Caller ID" service you must subscribe to a telephone company that offers Caller ID service combined with "call waiting" service.

When a new call comes in while you are talking, you will hear a notification beep from the handset and the volume is momentarily muted. The new caller's name and phone number, if available, appears on the display. An “

L2” in the lower right hand corner indicates the call waiting caller ID caller so you can keep track of who you are talking to.

1. When you receive a "call waiting" call and you want to connect the call, press

. The active call will be placed on hold and the new call will be active.

2. Press F

to alternate between calls.

3. Press T

to end the call or place the handset back on the base.

Storing Caller ID Records

1. Use to scroll to the call record you wish to store into the phone book.

2. Press and hold R

/SAVE.

3. The display will show “SAVED.”

4. If you wish to edit the newly stored number, edit it in the phone book (page 31, “Editing a Stored Number”).

5. Press d

to return to the idle display.

Note: When numbers are stored into the phone book, a “1”

is inserted in front of the number. If you must dial a 10-digit number for local calls, you must edit the number to exclude that digit to dial out correctly.

CALLER ID

tio

Page 20

Returning Caller ID Calls

You can return calls by using the Caller ID callback feature.

1. Use the

to scroll to the call record you wish to

call back.

2. If the number displayed is not correct (needing 7, 10,

or 11 digits), use the #

/OPTION key to toggle the number to display the correct number of digits to be dialed.

3. Press T to dial out the displayed number.

4. Press d

to cancel dialing.

5. To end the call, press T

, or place the handset back

in the base.

If you subscribe to voice mail from the telephone company and if there are voice messages that have been left in your voice mailbox, the display will show

"MSG WAITING.”

Note: This function requires voice mail subscription from the local telephone

company. Furthermore, the local phone company must provide a type of voice mail signaling called "FSK” (Frequency Shift Key). Not all telephone companies have the visual message waiting feature available. Please contact your local telephone company to check if this is available in your area.

Tip: If you wish to delete the "Message Waiting" message, delete them as described

in the handset settings section “Deleting the Message Waiting Indication” (see page 27).

Using the One-Touch Voice Mail Dialing

When the setting is programmed in the options menu (see “Programming OneTouch Voice Mail Dialing” on page 27) you can dial out a programmed number at the touch of a button. This feature is specifically designed to easily check voice mail when you have that service through your telephone company.

1. Press T

to access the telephone line.

2. Press M

/VOICE MAIL.

3. The phone will begin dialing the number.

New Call Light

When you receive a Caller ID message, voice mail message, or when the phone is ringing, the New Call light will flash accordingly.

• For Caller ID, the New Call light will flash to indicate that you have a new Caller ID call stored in memory.

• When you have a voice message waiting the New Call light will flash at a slow rate.

CALLER ID

37 38

MESSAGE WAITING

Press #/OPTION

Press #

/OPTION

New Call Light

alk

tio

Page 21

Using the Handset Finder (PAGE)

1. Press on the base and the phone will beep.

2. Press any key on the handset, or place the handset in the base to stop the page/find feature.

Out-of-Range Warning

If you venture too far from the base, the handset will beep. Reverse your direction to re-establish connection with the base or the call will be dropped. When the base detects that the handset has been out of range for 20 continuous seconds it will release the engaged line.

Channel Changing

If you are experiencing interference during a telephone call, press the

/CHAN key. The BE-3850 will scan up to 50 channels and select the

clearest one to provide the best possible reception.

Extension In-Use

The BE-3850 is capable of detecting when another phone that is connected to the same phone line is being used. In this situation, the display will show “

EXT IN-USE” and the Private Call indicator will blink on the LCD screen. You will have to wait until the line is free to make a telephone call.

If, during a conversation, the base IN USE LED begins to blink, an extension phone has gone off-hook.

Note: If the telephone line cord is not connected to the wall jack and the

telephone base, the display will also indicate “EXT IN-USE.”

OTHER FEATURES

Your BE-3850 telephone has been designed to give years of trouble-free service. It is a sensitive electronic instrument. To assure its longevity, please read the following maintenance instructions.

1. Keep the BE-3850 away from heat as high temperatures can shorten the life of the electrical components and distort or melt its plastic parts.

2. The BE-3850 should be kept free of dust and moisture. If it gets wet, wipe it dry immediately. Liquids can contain minerals that can corrode electronic circuits.

3. Handle your BE-3850 gently and carefully. Dropping it can cause serious damage to circuitry, or the plastic case, which may result in malfunction.

4. Do not use any type of chemical or any abrasive powder to clean the cabinet. Use only mild detergents on a soft, damp cloth to clean the BE-3850 telephone.

5. The BE-3850 has built-in surge protection circuits that meet or exceed FCC requirements. However, an incident such as a lightning strike at or near the telephone lines, could cause serious damage.

6. If the BE-3850 is installed in an area with frequent or severe electrical storms, it is suggested that the telephone be disconnected during these storms or that additional surge suppression equipment be added to the installation.

7. In the case of trouble with the telephone, do not attempt to repair the telephone yourself. It is the responsibility of users requiring service to report the need for service to our Service Department. They will make the necessary arrangements for repair or replacement.

8. If you should have any questions about the operation of your BE-3850 telephone, please call our Service Department at

1-800-276-5844. Or you may contact TT Systems LLC for technical assistance via our Internet Web site:

www.ttsystems.com or e-mail: tech@ttsystems.com.

9. Please register your product online at

www.ttsystems.com/CustomerSupport/RegOnline.asp

CARE AND MAINTENANCE

4039

If the handset is within range, it will beep until a key is pressed.

PAG E

Page 22

Can't receive or make phone calls.

• Make sure the phone is set to the correct type of service, either Tone or Pulse.

“EXT. IN-USE” shows on the display.

• This usually displays when someone is on the line. You will have to wait until the line is free to make a telephone call.

• Verify that the telephone line cord is securely connected to the wall jack and the telephone base.

No dial tone/phone will not dial out.

• Check that the AC power adapter is plugged into a working AC power outlet.

• Check all telephone cord connections or try another wall jack.

• Do a basic reset of the phone: Disconnect the phone from the wall and

remove the battery. Leave for 30 minutes and then re-install as instructed by the manual.

All the display segments stay on when the handset is in the base.

• Verify that the battery is properly installed.

• Remove the battery and clean the battery contacts using a pencil eraser.

Can’t hear the ring signal.

• Check the ringer volume controls; at the lowest level the ring may not be heard.

While on a call, you hear another call on the line or experience radio frequency interference.

• Switch channels to a clear channel.

• Check the wiring for bad connections.

• Do not use this phone within 20 feet of a working microwave. The microwave

produces frequencies in this range which may cause interference. This interference is normal for all 2.4GHz phones and should not be considered a product defect.

The caller’s name and/or phone number does not appear on the display.

• Make sure you have subscribed to Caller ID service (from local telephone company).

• Caller ID service may not work when the phone is connected to a Private Branch Exchange (PBX).

• The caller has requested that their phone number be suppressed from Caller ID service, or caller ID service is not available in their area.

"Private" or

"Unavailable" will appear on the display.

• You answered the call before Caller ID data was displayed, which usually occurs after the first ring.

New Call/Message Waiting Indicator doesn’t work properly.

• Make sure you have subscribed to voice mail compatible with "FSK" type signaling (check with your local phone company). Verify that both the “On” and “Off” signals are activated. If your voice mail product from the local phone company does not support "FSK" signaling, you may use this feature as a New Call Indicator only.

TROUBLESHOOTING

41 42

TROUBLESHOOTING

Page 23

GLOSSARY

Aastra Telecom

A. Aastra warrants that the BE-3850 sold by Aastra within the continental limits of the

United States, Hawaii and Alaska, is free from defects in materials and workmanship under normal use and service for 1 year. This warranty is applicable only to the original purchaser of the BE-3850, when accompanied by a sales receipt stating the date of purchase and name of the company from which purchased. This warranty is in lieu of and excludes all other warranties, expressed or implied, including any implied warranty of merchantability or fitness, and of any other obligation on the part of Aastra.

B. If the BE-3850 shall prove to be defective, then Aastra shall either replace or repair

the BE-3850 at its discretion. Warranty service for your BE-3850 is provided by

Aastra Telecom

For Warranty Service

For Please Call 888-663-1505

You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

C. There is no informal dispute settlement mechanism available. D. Some states do not allow limitations on how long an implied warranty lasts and/or do

not allow the exclusions or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

E. This warranty gives you specific legal rights, and you may also have other rights

which vary from state to state.

F. This warranty does not extend to any BE-3850 sold by Aastra which has been sub-

jected to misuse, neglect, accident, improper application, improper installation or to use in violation of the instructions furnished by Aastra. This warranty does not extend to or apply to any BE-3850 which has been repaired or altered by any persons who have not been expressly approved by Aastra.

G. Aastra shall not be liable for any special or consequential damages or for loss or

expense directly or indirectly arising from use of the products or any inability to use them either separately or in combination with other equipment or product accessories or from any other cause.

H. Aastra reserves the right to make changes in the design of the BE-3850 and to make

additions or improvements to the BE-3850 without incurring any obligation to modify any BE-3850 previously sold.

WARRANTY

Page 24

Place this template on the wall. The location of the screws is

indicated by the centers of the crossed lines.

Fasten the screws leaving 3/16” of the screw extending from the

wall.

Remove This Page to Mark Wall

WALL MOUNT TEMPLATE

For Support Please Call

1-888-663-1505

Screws needed for

wall mounting:

2 3/4”

Expansion

Anchor

#6 or #8 Pan Head

Self Tapping Screw

Astra BE3850 A User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual