Page 1
480i BROADSOFT
SIP IP PHONE
RELEASE # 1.0
USER GUIDE
Page 2
Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.
Copyright 2004 Aastra Telecom. www.aastra.com
All Rights Reserved.
Page 3
Table of Contents
Table of Contents
Introduction ................................. 1
Phone Features .........................1
Requirements ............................ 1
About this Guide ........................ 1
Documentation .......................... 1
Installation and Set-up ...............1
Getting Started ........................... 2
When You First Plug in Your
Phone ..................................... 2
Updating Your Phone ................ 2
Start up Screens ........................2
Network Disconnected ............... 2
Restarting Your Phone .............. 3
Customizing Y our Phone ........... 4
Setting Your Options ................. 4
Using the 480i Phone ................. 5
Call Manager Soft Clients ..........5
Hard keys ..................................5
Multiple Line and Call
Appearances .......................... 6
Softkeys .....................................7
Idle State ...................................7
Customized Softkeys .................8
Connected State ......................10
Speed Dial ...............................16
Portal ....................................... 16
Pickup ...................................... 17
CallFwd (Call Forwarding)
On and Off ............................17
DND (Do Not Disturb)
On and Off ............................17
CLIDBLOCK (Caller ID Block) .17
Trace (Customer
Originated Trace) ..................17
Clear MWI (Clear Message
Waiting Indication) ................17
Cancel CW (Cancel
Call Waiting) ..........................17
Additional Features ..................18
Star Codes ...............................18
Services ................................... 18
Troubleshooting ........................19
Limited Warranty ....................... 21
Making Calls ............................. 11
Dialing a Number Live .............11
Pre-dialling a Number ..............11
Using Handsfree Speakerphone 12
Using a Headset ...................... 12
Redial ...................................... 13
Mute .........................................13
Receiving Calls ........................13
Handling Calls .......................... 14
Placing a Call on Hold .............14
Transferring a Call ................... 14
Conferencing Calls .................. 15
Picking up Calls ....................... 16
Ending Calls ............................16
Default Softkey Speed Dials .... 16
Unpark .....................................16
Call Return ............................... 16
Page 4
•
Introduction
This 480i IP telephone contains
programming for use with BroadSoft’s network communications
platform, BroadWorks, to provide
communications over an IP Network using the SIP IP telephony
protocol. The 480i has all the features of a regular business set and
more, allowing you to make and
receive calls, transfer, conference
and more.
Introduction
Phone Features
• A 3.5" x 2.25" backlit display.
• 6 multi-functional softkeys –
as default or customized settings.
• 4 line/call appearance buttons
with corresponding lights.
• Up to 5 additional line/call
appearances as softkeys.
• Full-duplex speakerphone for
handsfree.
• Built-in-two-port, 10/100
Ethernet switch which lets you
share a connection with your
computer.
• Inline power support, which
eliminates power adapters.
Requirements
• A BroadSoft BroadWorks account
with a number created for the
new 480i phone.
• Access to a Trivial File Transfer
Protocol (TFTP) server.
• 802.3 Ethernet/Fast Ethernet
LAN.
• Category 5/5e straight through
cabling.
• Power over Ethernet (PoE)
power supply (optional
accessory – necessary only if
no inline power is provided
on the network).
About this Guide
This guide explains how to use the
basic features of your new 480i phone
behind a BroadWorks server. Not all
features listed are available by
default. Contact your system or
network administrator to Þnd out
which features and services are
available to you on your system. Your
system administrator has the ability
to customize some features on this
phone. For information on more
advanced settings and
conÞgurations, administrators should
refer to the administration guide.
Documentation
Aastra 480i Installation Guide
– installation and set-up instructions, general features and functions, and basic options list
customization. Included with
each telephone.
•
Aastra 480i IP Phone for
BroadSoft’s BroadWorks User
Guide
– explains the most
commonly used features and
functions for an end user.
• Aastra SIP 480i IP Phone
for BroadSoft’s BroadWorks
Administration Guide
explains how to set the 480i
phone up on the network and
contains advanced conÞguration
instructions for the 480i. This
guide has instructions that are at
a technical level suitable to a system or network administrator.
–
Installation and Set-up
If your system administrator has
not already set-up your 480i phone,
please refer to the installation guide
for basic installation and physical
set-up of the 480i. For more
advanced administration and
conÞguration information, system
and network administrators should
refer to the administration guide.
1
Model 480i Broadsoft User Guide
Page 5
Getting Started
When You First Plug in Your
Phone
The 480i automatically begins the
start up sequence as soon as it is
connected. The phone goes through
this process the Þrst time you plug
in your phone and every time you
restart your phone. The Þrst screen
the phone displays is the Aastra
splash screen.
Updating Your Phone
After displaying the Aastra splash
screen, the 480i will check settings
and check for new updates on the
server for the conÞguration Þles
and Þrmware. If a new update is
found, the phone will display
what kind of update it is installing
(either “
“
a few moments while the phone
downloads the latest updates.
Your system or network
administrator will set up new
updates on the server.
Important! Do not unplug or
remove power to the phone while it
is checking or installing Þrmware.
Updating Config
New Firmware
Checking for Firmware
Do not unplug phone!
”). This may take
60%
” or
Start up Screens
After the phone displays
the Aastra splash screen or after
downloading an update (if an
update was available), the phone
will display the Idle State screen:
Mon Apr 17 11:30pm
Joe Smith
1101
Unpark
Call Return
Speed Dial
Note: The Idle State screen on your
phone may not look exactly as
represented here. The softkeys
and screen conÞgurations shown
are the typical default settings.
Your network or system administrator may have changed some
of these settings.
Portal
Pickup
More
Network Disconnected
The “ Network disconnected ”
prompt appears on the display and
the telephone status light turns
on when the phone is not properly
connected to the network. The
phone also displays the default time
and date of
or the equivalent. Check that the
cables are tightly connected to the
phone and to the wall jack. The
phone should automatically detect
when it is reconnected and will
display the “
prompt for a few seconds. However,
if changes have been made to your
phone’s network settings, you may
need to restart your phone.
For more information about
connecting your phone, refer to the
Aastra 480i Installation Guide under
the “
and to Power
your system or network
administrator for assistance.
12:00am Jan 1st, 2000
Network connected
Connecting to the Network
“ section. Check with
”
Getting Started
Model 480i Broadsoft User Guide 2
Page 6
Restarting Your Phone
s
s
You may want to restart your
phone to check for updates for
your phone on the server. You may
also need to restart your phone
if you have been asked to do so
by your network or system
administrator, or if you are having
problems with your phone.
Note: Your phone will be temporarily
out of service during the restart
and downloading process.
Important! Do not unplug or
remove power to the phone while
it is checking or installing
Getting Started
Þrmware.
To restart your phone:
1. Press £ to enter the
Options List.
2. Use
of options to 10.Phone Status
and press the
you can press
to this option.
3. Use
Status list to
press the
can press 3
this option.
4. Press the Reset softkey to reset
the phone.
5. If you do not wish to reset your
phone, press the
You can also reset your phone
from the Aastra 480i Web Client.
For more information about the
Aastra 480i Web Client, please refer
to the section “
Phone
to scroll down the list
Show softkey, or
0
to jump directly
to scroll down the Phone
3.Reset Phone
Show
softkey, or you
to jump directly to
Cancel
softkey.
Customizing Your
” within this guide.
and
3
Model 480i Broadsoft User Guide
Page 7
Customizing Your Phone
Setting Your Options
Pressing the £ button gives
you a list of conÞguration options.
You can also change these options in
your phone through the Aastra
480i Web Client. Refer to the
480i Installation Guide
information on less advanced
conÞguration options.
Note: Some options should only be
set up or changed by a network
or system administrator. Please
contact your system or network
administrator before adjusting
any administrator level options.
For more information on these
options, administrators should
refer to the Aastra SIP 480i IP
Phone for BroadSoft’s BroadWorks
Administration Guide.
To Access the Aastra 480i
Web Client
Open your web browser (i.e.
Internet Explorer or Netscape, etc.)
and enter your phone’s IP address
into the address Þeld, starting with
the web preÞx “http://”, for
example: “http://192.168.0.100”.
Aastra
for
Options List
7.SetAudio
8.Network
9.SIP Settings
10.Phone Status
Show
3. Use
s to scroll to 1.Network
Status and press the Show
softkey, or you can press 1 to
jump directly to this option.
Phone Status
1.Network Status
2.Firmware Version
3.Reset Phone
4.Factory Default
Show
4. Press the IP Addr softkey.
Attr.
LinkStat.
Negotiat.
Speed
Duplex
IP Addr
MAC Addr
Port0
Link
Auto
100M
Full
Port1
N/Link
Auto
10M
Half
Customizing Your Phone
Done
Done
Done
In order to access the Aastra 480i
Web Client, you will need to know
the IP address of your phone.
To Find Your Phone’s IP Address
1. Press £ to enter
the Options List.
s to scroll down the list
2. Use
of options to 10.Phone Status
and press the Show softkey, or you
can press 0 to jump directly to
this option.
5. You will now see your phone’s
IP Address.
IP Address of Phone
192.168.0.100
Done
Model 480i Broadsoft User Guide 4
Page 8
Using the 480i Phone
Call Manager Soft Clients
The 480i phone can be controlled through call manager soft clients from
your computer, such as BroadSoft’s CommPilot Call Manager.
Using the 480i Phone
Broadsoft’s CommPilot Call
Manager is a web-based interface
you can use to manage your calls as
an alternative to using the softkeys
and hard keys on the phone or
the star codes. You can use it to
make, receive and end calls. It also
has: Dial, Redial, Answer, Hold,
Retrieve, Hang Up, Transfer,
Three-Way Calling, and Calling
Line ID features.
Hard keys
There are hard keys on your
phone, such as Hold, Redial, Xfer,
Icom and Conf that are conÞgured
for the call-handling features of
BroadSoft’s BroadWork’s services.
These keys are static and cannot
be reprogrammed or changed.
They are located in two different
areas on the phone.
Hold
1
Xfer
Conf
L1
L2
Note: The intercom feature is currently
not available in this version of the
480i IP phone.
Redial
2
ABC
Goodbye
Options
DEF
3
L3
Icom
Services
L4
5 Model 480i Broadsoft User Guide
Page 9
Multiple Line and Call
Appearances
The 480i has 4 hard line/call
appearance buttons each with a
corresponding status light.
Additional line/call appearances
may also have been set up on
your phone as softkeys. To learn
more about this, please refer to
the "Softkeys as Line/Call
Appearances" section within
this guide.
Line/Call Appearance Lights
Green
Light
Red
Light
Local call
activity for a
private or shared
line/call appearance ringing at
your phone.
Remote call
activity for a
shared line/
call appearance
ringing at a
remote phone.
Using the 480i Phone
Xfer
Conf
L1
L2
L3
Icom
Services
L4
These line/call appearance buttons
and lights can represent physical
lines or calls for your extension.
A line that a line/call appearance
represents may have been set up
as either a private line or a shared
line. A private line is a line that is
used by only one phone. A shared
line is a line that is shared by
more than one phone.
The phone uses difference
coloured line/call appearance lights
to indicate whether a call is
ringing locally at your phone, or
remotely on another phone sharing
the line with you. If the call is
ringing locally at your phone, the
line/call appearance light uses the
colour green. If the call is ringing
at a remote phone on a line that
is shared, the line/call appearance
light uses the colour red. If you
answer a remote call from your
phone, future calls to that line will
ring locally at your phone rather
than at the remote phone.
By pressing a line/call appearance
button, you connect to the line or
a call it represents. The line/call
appearance light indicates the status
of that line or call. When the phone
is taken off-hook, the phone will
automatically select a line for you.
Line/Call
Appearance
Behaviour
Line/Call
Appearance
Status
Off Idle line or no
call activity
Light ßashes
Ringing
quickly
Light ßashes
Hold
slowly
When you have more than one
call, you can use the left and right
navigation buttons (
3 and 4) to
scroll left and right to the different
call information. Icons 3 and 4
will appear if there is call information either left, right or both
sides of the current information
you are viewing.
Model 480i Broadsoft User Guide 6
Page 10
Jan 01 10:10am 00:27
L1 Connected
> 1202
Michelle LeBlanc
Drop
The display will show what line
the call information is referring to
(L1, L2, L3, etc.), the Caller ID
information (name and number,
if available), the call status
(Connected, Ring, Hold etc.) and
the timer speciÞc to that call.
Softkeys
Your 480i has 6 softkey access
buttons, 3 on either side of the
Using the 480i Phone
phone’s display. The softkey menus
will change depending on the
phone’s state, displaying relevant
softkeys only. These softkeys
are pre-programmed for the call
handling and extension management features of BroadSoft’s
BroadWorks services by default.
Idle State
The Idle State menu appears
when your phone is not in use.
The default softkeys in the Idle
State menu allow you to make calls,
pickup calls, check voicemail,
manage your extension, and more.
The following image is of
the Idle State screen with some
example softkeys:
Tue Jan 01 10:10am
Joe Smith
1
Unpark
CallReturn
Speed Dial
Press the More softkey to access Idle
State softkeys on the next screen.
Tue Jan 01 10:10am
1
CallFwdOn
CallFwdOff
Back
1201
Portal
Pickup
More
Joe Smith
1201
DND On
DND Off
More
Note: The softkeys outlined in this
manual represent the default
arrangement of softkeys; however, these default softkeys can
be overwritten with custom
softkeys by your system or
network administrator through
the conÞguration Þles for the
phone. For more information on
how to conÞgure these softkeys,
system or network administrators
should refer to the administration
guide for these phones.
7 Model 480i Broadsoft User Guide
Press the Back softkey to access
Idle State softkeys on the previous
screen.
Tue Jan 01 10:10am
Joe Smith
1
CLID Block Clear MWI
Trace
Back
1201
Cancel CW
Page 11
The envelope icon will display
on the Idle State screen only if
you have new messages waiting.
The number next to the envelope
indicates how many new messages
you have. To access your voicemail
messages, press the “Portal”
softkey or use the star codes for
your system if a voicemail softkey
has not been conÞgured on your
phone. For more information on
your system’s star codes, please
refer to the documentation for your
BroadSoft BroadWorks services or
contact your system administrator.
Customized Softkeys
The 480i can have its softkeys
conÞgured as speed dials or as
line/call appearances. Your system
administrator can customize
softkeys through the conÞguration
Þles for your phone. For more
information on how to conÞgure
softkeys, system administrators
should refer to the administration
guide for this phone.
Softkeys as Line/Call
Appearances
Your system administrator may
have customized the softkeys on
your 480i phone to function as
line/call appearance softkeys.
These line/call appearance softkeys
function in a similar manner to
the 4 line/call appearance hard keys
and lights on your phone. For
details on the line/call appearance
hard keys and lights, please refer
to section “Multiple Line and Call
Appearances” of this manual.
Line/call appearance softkeys
appear on the phone’s display as
shown in the following image.
Mon Apr 17 11:30pm
Joe Smith
1
Line 5
Line 6
Line 7
Icons next to the softkeys within
the phone’s display indicate the
status for that line or call and have
equivalent statuses to the line/
call appearance lights of the hard
keys on the phone. What these
icons represent is described in the
following table.
1101
Line 8
Line 9
Using the 480i Phone
Model 480i Broadsoft User Guide 8
Page 12
Activity
Softkey Line/Call Appearance Lights
Action
Icon
Definition
Idle
Connected
Using the 480i Phone
Ringing
On Hold
Solid
Solid
Flashing
Flashing
There is no call activity for the line/call appearance
softkey.
A call is connected to your phone on a private
or shared line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a solid green light.
A call is connected to another phone on a shared
line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a solid red light.
A call is ringing at your phone on a private or
shared line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a fast flashing green light.
A call is ringing at another phone on a shared
line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a fast flashing red light.
A call is on hold on your phone on a private or
shared line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a slow flashing green light.
A call is on hold on another phone on a shared
line/call appearance softkey.
The equivalent on a line/call appearance hard key
is a slow flashing red light.
9 Model 480i Broadsoft User Guide
Page 13
In the table, the term “private”
refers to a line/call appearance that
was assigned to your phone only,
while “shared” refers to a line/call
appearance that was assigned to
your phone a well as other phones.
Depending upon how the phone
has been conÞgured, the maximum
number of total line/call appearances that can be set up is 8 or 9
(4 line/call appearance as hard keys
and 4 or 5 as softkeys). If all line/
call appearances have been set up
for the same number, a total of
9 lines can be conÞgured. If all line/
call appearances have been set up
between two different numbers,
a total of 8 lines can be conÞgured.
This means that when all line/call
appearances are in use, 1 call is
connected while the rest are on
hold. No further outgoing or
incoming calls can be made until
one of the line/call appearances
becomes available.
In active states, such as: ringing,
conference, connected, etc.,
all softkeys will disappear except
softkeys that have been set up
as line/call appearances and
any context dependent softkeys
required for the active state,
such as the Drop softkey in the
connected state. Typically, context
dependent softkeys will appear
in the top left position and all line/
call appearance softkeys will
appear in the remaining positions.
Note: In some situations, such as
during a conference call, the line/
call appearance softkeys may
overwrite some of the context
dependent soft keys. In this
case, instead of the Previous
and Next softkeys, up or down
5 or 2, will appear on
icons,
the display. By using the
and s navigation keys, you
can access the same functionality
as the Previous and Next
softkeys.
r
Using the 480i Phone
Softkeys as Customized
Speed Dials
Your system administrator may
also have set up custom softkeys as
speed dials. Speed dial softkeys
can dial a star code for a feature on
the system or a phone number or
a set of digits. A customized label
displays inside the phone’s display
for each softkey. If you press a
custom softkey, the phone will go
off-hook and dial the star code or
the number set up for this softkey.
Connected State
The connected state screen will
appear when you are talking to
someone on the phone. Connected
state functions are available as
softkeys on the connected state
screen, as well as hard keys on the
phone. These softkeys and hard
keys allow you to handle calls, such
as transferring, conferencing, and
placing calls on hold.
Jan 01 10:10am 10:15
L1 Connected
> Michelle LeBlanc
1202
Drop
If softkeys have been conÞgured
as line/call appearances and you
are connected to a call, the line/call
appearance softkeys will display
beneath the Drop softkey. Pressing
the Drop softkey will disconnect you
from the call you are connected to.
Model 480i Broadsoft User Guide
Page 14
Making Calls
Depending upon how you have
set the Live DialPad option in
your phone, your phone will either
dial the digits as soon as they
are pressed or collect the digits
on the screen before dialing.
See the section “Customizing
your phone” in the Aastra 480i
Installation Guide for more
information on how to conÞgure
the Live DialPad option.
Making Calls
Note: If you are unable to make calls
within certain area codes, check
with your system administrator
for any toll restrictions placed on
your extension that may restrict
your access to long distance area
codes or dialling preÞxes.
You can make a call by either:
• Lifting the handset (the phone
will automatically select the next
open line/call appearance) and
then entering the number.
• Pressing the d /f button and
then entering the number.
• Pressing a line/call appearance
button and then entering the
number.
• Or if you are pre-dialling the
number, by entering the number
and then pressing either the
Dial softkey, the d /f button
or one of the four line/call
appearance hard keys.
Dialing a Number Live
Tue Jan 01 10:10am
L1 Dial
> 1203
Dial
If the Live DialPad option is on,
as soon as you press the Þrst digit
on the dial pad the phone will
automatically select the next
available line, go off-hook and
dial as digits are pressed.
Pre-dialling a Number
Tue Jan 01 10:10am
> 1203
Dial
Backspace
Pause Quit
You can also make a call by
pre-dialling a number. Pre-dialling
lets you view a number before
you dial. Use the Backspace softkey
to correct any errors.
11 Model 480i Broadsoft User Guide
Page 15
Using Handsfree Speakerphone
The handsfree feature allows you
to speak to someone without using
the handset or headset. Your
phone must be in either the speaker
or speaker/headset audio mode.
For more information on how to set
this audio option in your phone,
see the section “Customizing Your
Phone” in the Aastra 480i Installation
Guide.
• To dial using handsfree, Þrst
press d and enter a number
at the dial tone.
• To answer a call on the
480i phone using handsfree,
press d or the line/call
appearance button.
• If in speaker audio mode, press
d to switch between handsfree
and handset.
• If in speaker/headset audio
mode, press d to switch
between handsfree and headset.
• When the handset is on
hook, press d to disconnect
a handsfree call.
When handsfree is on, the speaker
light turns on.
Using a Headset
The 480i accepts headsets through
the modular RJ22 jack on the
back of the phone. Contact your
telephone equipment retailer or
distributor to purchase a compatible
headset. Customers should read
and observe all safety recommendations contained in headset operating
guides when using any headset.
Advanced Volume Controls
for the Headset Mic
On the 480i, there are 3 options
for the headset microphone volume.
To change this volume:
1. Press £ to enter
the Options List.
s to scroll down the list
2. Use
of options to 7.Set Audio and
press the Show softkey, or you
can press 7 to jump directly
to this option.
3. Press the Advanced softkey.
4. Use s to scroll down the list
or press the Change softkey to go
to the next selection.
5. Press the Done softkey to save
changes and exit.
6. If you do not wish to save
changes, press the Cancel softkey.
Note: By default, the volume for
the headset microphone is set
to medium.
To Make and Receive Calls
Using a Headset
1. Ensure that you have
selected a headset audio mode
by accessing the Options list
available from the phone. See
the section “Customizing Your
Phone” in the Aastra 480i Installa-
tion Guide for information on
these settings.
2. Plug the headset into the jack.
3. Press the d /f key to obtain
a dial tone or to answer an
incoming call. Depending on
the audio mode selected from
the Options list, a dial tone
or an incoming call will be
received on either the headset
or the handsfree speakerphone.
4. Press the k key to end
the call.
Making Calls
Model 480i Broadsoft User Guide
Page 16
Redial
Press the ∑button to automatically dial the most recently
dialled number you were connected
to that was dialled from the phone.
Mute
Press the a button to mute
handset, headset or handsfree.
The speaker light will ßash slowly
and the text “Mute” will appear
on the screen. You will still be able
to hear the caller, but they will
Making Calls
not hear you. To toggle mute on or
off, press a.
Note: If you place a muted call on
hold, the phone will automatically
take the call off mute when you
reconnect to the call.
Receiving Calls
When a call is ringing at your
extension, you will see the Inbound
Call screen. The line/call appearance light will ßash quickly for the
incoming call.
Tue Jan 01 10:10am
L1 Ring
1202
Michelle LeBlanc
Pickup
Answering an Incoming Call
To answer the call:
• For handsfree operation, press
the Pickup softkey or the line/
call appearance button for the
incoming call.
• Press the d /f button for
handsfree or headset operation.
The setting you have selected
in the Options List for Audio
Mode will determine whether
the call goes to handsfree
or headset operation. See the
section “Customizing Your
Phone” in the Aastra 480i Installa-
tion Guide for information on
these settings.
• Lift the handset for handset
operation.
When you answer the call, the
screen will change to the Connected
State menu. If you cannot answer
the call, depending on the setting
at the system, the caller will be
re-directed accordingly, i.e. to your
voicemail box if your extension
has been conÞgured for this.
13 Model 480i Broadsoft User Guide
Page 17
Handling Calls
When you are connected to a
call, you can use the hard keys on
the phone to transfer, conference
or place a call on hold.
Placing a Call on Hold
When you place a call on hold,
only your phone can retrieve the
call. To place a call on hold:
1. Connect to the call (if not
already connected).
2. Press the Hold softkey.
Jan 01 10:10am 00:27
L1 Hold
1202
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Michelle LeBlanc
Pickup
The line/call appearance light
will begin to ßash slowly. The
screen will display “Hold” with the
line number the call is held at on
your phone.
When on Hold
When you have been placed
on hold, you cannot hear any voice
from the caller. The line/call
appearance light for the line you
are on will remain solid to indicate
that you are still connected.
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L1 Connected
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Michelle LeBlanc
Drop
Automatic Hold
When juggling multiple calls, you
do not have to press the hold button
to go from one call to the next. The
phone will automatically put your
current call on hold when you press
a new line/call appearance button.
Retrieving a Held Call
If you have more than 1 call on
hold, you can scroll through the
held call information by pressing
the
3 and 4 navigation keys.
To reconnect to a call, press the line
/call appearance button where
this call is being held or press the
Pickup softkey.
Transferring a Call
Blind Transfer
A blind transfer is when you
transfer a call directly to another
extension without consulting
with the person receiving the call.
To do this, simply complete the
transfer before the receiving party
answers the call.
Consultative Transfer
You also have the option to consult
with the person you are transferring
the call to before you complete the
transfer. To do this, simply remain
on the line until the receiving party
answers the call. After consulting
with the receiving party, you can
either complete the transfer or go
back to the original call.
Handling Calls
Model 480i Broadsoft User Guide
Page 18
To transfer a call to another
extension:
1. Connect to the call you
wish to transfer (if not already
connected).
2. Press the } button.
3. Enter the extension number of
the person you wish to transfer
the call to.
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Handling Calls
Juan Perez
Dial
4. If you do not wish to transfer
the call, place the handset back
on hook or press the k
button. To go back to the original
call, press the line/call appearance button for the held call.
5. To complete the transfer,
you can press the }
button again.
Conferencing Calls
The 480i phone supports up to
three parties (including yourself)
in a conference call. This is also
known as a 3 Way call.
To create a conference call:
1. Connect to the Þrst party you
wish to include in the conference
(if not already connected).
2. Press the G
3. Dial the number of the person you
wish to add to the conference.
button.
4. Wait for the new party to
answer. You can consult with
the new party Þrst before
adding them to the conference.
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Drop
5. If you do not wish to add the
new party to the conference,
press the k button
while connected to this new call.
This disconnects the new party,
leaving the original call on hold.
To go back to the original call,
press the line/call appearance
button for this call.
6. If you wish to add the new
party to the conference, press the
G button again.
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Michelle LeBlanc
Drop
Next
7. To drop a party from the
conference, use the navigational
keys to navigate to the desired
party’s call appearance screen
or press the Next and Previous
softkeys (if visible), and then
press the Drop softkey.
Tue Jan 01 10:10am
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Dial
15 Model 480i Broadsoft User Guide
Page 19
Jan 01 10:10am 01:52
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Juan Perez
Drop
Note: If you disconnect from the
conference, the other two parties
will also disconnect.
Previous
Picking up Calls
If you are juggling multiple
calls, you can scroll through call
information by pressing the
4 navigation keys. If you wish to
connect to an incoming call or
re-connect to a call you placed on
hold, press the line/call appearance
button for the call or press
the Pickup softkey.
Jan 01 10:10am 00:54
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Michelle LeBlanc
Pickup
If the phone is already connected
to a call, pressing the line/call
appearance button for the new
incoming call will automatically
place the connected call on
hold and answer the new call.
3 and
Ending Calls
To end a call, you Þrst need to
connect to the call, if not already
connected, and press the k
button or the Drop softkey. If
connected through the handset,
you can also place the handset
back on hook to end the call.
Default Softkey Speed
Dials
Your 480i phone comes with a set
of default speed dial softkeys that
have been conÞgured to dial the
most common feature codes of the
system. These softkeys appear
when the phone is idle. Your system
administrator may have changed
the softkeys on your phone through
the conÞguration Þles for the phone.
Here are the descriptions of the
default softkeys:
Unpark
To pickup a call that is currently
parked on the system, press
the Unpark softkey and enter the
location of the parked call.
By default, the Unpark softkey
dials *88.
Call Return
Press the CallReturn softkey to
return the call of the last incoming
call (based on the caller’s Caller ID).
By default, the CallReturn softkey
dials *69.
Speed Dial
Press the Speed Dial softkey to use
system wide speed dials. By default,
the Speed Dial softkey dials *74.
Portal
Use the Portal softkey to
access your voicemail messages
through your phone. If your
voicemail box has not been set up
on the system, contact your system
administrator for assistance. By
default, the Portal softkey dials 2#.
System administrators should
redirect this number at the system
to the actual portal number or
change the softkey to dial the actual
portal number through the
conÞguration Þles of the phone.
Default Softkey Speed Dials
Model 480i Broadsoft User Guide
Page 20
Pickup
Use the
a call that is the longest ringing call
in your call pick-up group. By
default the Pickup softkey dials *98.
Note: This Pickup softkey is not
Pickup
softkey to answer
the same softkey as seen when
you are in the process of
handling calls.
CLIDBLOCK (Caller ID Block)
When a call is placed after pressing
this softkey, this feature blocks your
caller ID from being displayed to
the called party. To use this feature,
press the CLIDBLOCK softkey and
then dial the number you wish to
call. By default, the CLIDBLOCK
softkey dials *67.
CallFwd (Call Forwarding)
On and Off
The
CallFwdOn
softkeys have been set up to use
the Call Forward Always feature.
To forward all calls to another
number, press the CallFwdOn softkey
and dial the number you wish
to forward calls to. When this has
been activated, calls will always be
forwarded to this number regardless
of the condition. To remove call
forwarding, press the CallFwdOff
softkey. By default, the CallFwdOn
softkey dials *72 and the
CallFwdOff softkey dials *73.
DND (Do Not Disturb)
Default Softkey Speed Dials
On and Off
To activate the DND (Do Not
Disturb) feature, press the DND On
softkey. When DND is activated,
your phone will not be alerted to
any calls. Instead, all calls to your
phone will go directly to your
voicemail or re-routed according to
what other call management rules
have been set up. To deactivate
the DND feature, press the DND Off
softkey. By default the DND On
softkey dials *78 and the DND Off
softkey dials *79.
and CallFwdOff
Trace (Customer
Originated Trace)
Press the Trace softkey to
activate the trace feature. This
feature allows you to start a trace
for the identiÞcation of the
last incoming call. By default,
the Trace softkey dials *57.
Clear MWI (Clear Message
Waiting Indication)
Press the
clear any visual or audible message
waiting indicators on this or
other devices attached to your
number. By default, the Clear MWI
softkey dials *99.
Clear MWI
Cancel CW (Cancel
Call Waiting)
Press the
turn the Call Waiting service off
for the next call. The next call
you make will be uninterrupted
by Call Waiting. The Call Waiting
service will automatically turn
on after this next call. By default,
the Cancel CW softkey dials *70.
Cancel CW
softkey to
softkey to
17 Model 480i Broadsoft User Guide
Page 21
Additional Features
Star Codes
All of the main call handling and
extension management features for
your system can be set up as speed
dials on softkeys on your phone.
Your system administrator can set
these softkeys up through the
conÞguration Þles for your phone.
If these have not been set up, you
can dial any star code commands on
the 480i phone the same way you
would on a regular telephone.
Services
This feature has not been
implemented yet.
The services key on the 480i will
access enhanced features and
services provided by third parties.
Availability of this feature will
depend on your phone system or
service provider.
This button will give you access to
additional services as they become
available in the future. Such future
services will be built through the
diverse web based language of XML
and could range from a directory
list or call list, to weather, stocks, or
ßight information, etc.
Additional Features
Model 480i Broadsoft User Guide
Page 22
Troubleshooting
Why is my display blank?
Ensure that power is being
provided to your phone. If your
network does not provide inline
power over Ethernet, you can
obtain an additional accessory, the
Aastra PoE (Power over Ethernet)
inline power supply, to provide
power over Ethernet locally to your
phone. See the section “Connecting
to the Network and to Power” in
the Aastra 480i Installation Guide for
details.
Why is my speakerphone
not working?
Troubleshooting
If you press the d /f button
and the speaker light ßashes and
you do not hear dial tone through
the speaker phone, the Set Audio
option in the phone’s Options list
has been set up for headset use.
Press d /f a second time and if
the light goes out, the phone has
been set up to be used only with a
headset or handset. If the light stays
on steady and you hear dial tone,
the phone has been set up so that
you can alternate between the
speakerphone and the headset by
pressing d /f . See the section
“Customizing your phone” in
the 480i Installation Guide for
instructions on how to change
the Set Audio option.
Why can’t I get a dial tone?
Check for any loose connections
and that the phone has been
installed properly. For installation
instructions, please refer to the
“Installation and Setup” section in
the Aastra 480i Installation Guide
provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your
phone. It may be turned down or
turned off. To adjust the ringer
volume setting, press the volume
button when the phone is on-hook
and idle. For more information,
refer to the “Adjusting Volume
section” in the Aastra 480i
Installation Guide provided with
your phone.
Why is the light not coming on
with a new Voice Mail Message?
Your phone system or service
provider must provide “Visual”
Message Waiting service for this
function to work. Check with
your system administrator for
more information.
Why is my handset not working?
Check to ensure that the handset
cord is fully connected to both the
phone and handset. See the section
“Connecting a Handset or Head-
set” in the Aastra 480i Installation
Guide for information.
What are services, and how
do I use them?
Currently this feature is not
available on the 480i phone. However, in the future, services may
be provided by your phone system
or service provider, and will be
accessed through the Í
button. This may include services
such as Directory and Caller's List.
19 Model 480i Broadsoft User Guide
Page 23
How do I find the IP address
of my phone?
Instructions on where to Þnd
the IP address of your phone can
be found in this guide in the
“Customizations on Your Phone”
section under “Getting Started”.
How do I change my User
Password for the Aastra 480i
Web Client?
From the Aastra 480i Web
Client, click on “Password” in the
“User” section in the side menu bar.
A new window will pop up.
Enter your current user name and
password into the user name and
password Þelds. By default, the
user name is “user” (all lowercase)
and the password Þeld is left blank.
Enter your current password and
the new password you would like
to use in the corresponding Þelds,
and then press the “Set Password”
button. If you have forgotten your
password, contact your system
administrator for assistance. By
signing into the Aastra 480i Web
Client using the administrator
password, your administrator can
use the administrator password in
the “Current Password” Þeld in
order to assign a new password
for you.
For information on how to access
the Aastra 480i Web Client, go to the
“Customizing Your Phone” section
under “Getting Started” within this
guide. Administrators should refer
to the Aastra Broadsoft Broadworks
480i IP Phone Administration Guide
for details.
Troubleshooting
Model 480i Broadsoft User Guide
Page 24
Limited Warranty
Aastra Telecom warrants this product
against defects and malfunctions during
a one (1) year period from the date of
original purchase. If there is a defect or
malfunction, Aastra Telecom shall, at its
option, and as the exclusive remedy,
either repair or replace the telephone set
at no charge, if returned within the
warranty period.
If replacement parts are used in making
repairs, these parts may be refurbished,
or may contain refurbished materials.
If it is necessary to replace the telephone
set, it may be replaced with a
refurbished telephone of the same
design and color. If it should become
necessary to repair or replace a defective
Limited Warranty
or malfunctioning telephone set under
this warranty, the provisions of this
warranty shall apply to the repaired or
replaced telephone set until the
expiration of ninety (90) days from the
date of pick up, or the date of shipment
to you, of the repaired or replacement
set, or until the end of the original
warranty period, whichever is later.
Proof of the original purchase date is to
be provided with all telephone sets
returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its
telephone sets to be compatible with the
equipment of any particular telephone
company. This warranty does not
extend to damage to products resulting
from improper installation or operation,
alteration, accident, neglect, abuse,
misuse, Þre or natural causes such as
storms or ßoods, after the telephone is
in your possession.
Aastra Telecom shall not be liable for
any incidental or consequential
damages, including, but not limited to,
loss, damage or expense directly or
indirectly arising from the customers
use of or inability to use this telephone,
either separately or in combination with
other equipment. This paragraph,
however, shall not apply to
consequential damages for injury to the
person in the case of telephones used or
bought for use primarily for personal,
family or household purposes.
This warranty sets forth the entire
liability and obligations of Aastra
Telecom with respect to breach of
warranty, and the warranties set forth or
limited herein are the sole warranties
and are in lieu of all other warranties,
expressed or implied, including
warranties or Þtness for particular
purpose and merchantability.
Warranty Repair Services
Should the set fail during the warranty
period;
In North America, please call
1-800-574-1611 for further information.
Outside North America, contact your
sales representative for return
instructions.
You will be responsible for shipping
charges, if any. When you return this
telephone for warranty service, you
must present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair
and support for this product. This
service provides repair or replacement
of your Aastra Telecom product, at
Aastra Telecom's option, for a Þxed
charge. You are responsible for all
shipping charges. For further
information and shipping instructions;
In North America, contact our service
information number: 1-800-574-1611.
Outside North America, contact your
sales representative.
Note:
Repairs to this product may be made
only by the manufacturer and its
authorized agents, or by others who
are legally authorized. This restriction
applies during and after the warranty
period. Unauthorized repair will
void the warranty.
21 Model 480i Broadsoft User Guide
Page 25
If you’ve read this owner’s manual and consulted the Troubleshooting section and
still have problems, please visit our website at www.aastra.com or call 1-800-574-1611
for technical assistance.
© Aastra Telecom Inc.2005 41-0100-00 Rev 00
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