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480i
Service Manual
8 pgs53.84 Kb0
User Guide
25 pgs766 Kb0

Astra 480i User Guide

480i BROADSOFT
SIP IP PHONE
RELEASE # 1.0
USER GUIDE
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.
Copyright 2004 Aastra Telecom. www.aastra.com All Rights Reserved.
Table of Contents
Table of Contents
Introduction ................................. 1
Phone Features .........................1
Requirements ............................ 1
About this Guide ........................ 1
Documentation .......................... 1
Installation and Set-up ...............1
Getting Started ........................... 2
When You First Plug in Your
Phone ..................................... 2
Updating Your Phone ................ 2
Start up Screens ........................2
Network Disconnected ............... 2
Restarting Your Phone .............. 3
Customizing Y our Phone ........... 4
Setting Your Options ................. 4
Using the 480i Phone ................. 5
Call Manager Soft Clients ..........5
Hard keys ..................................5
Multiple Line and Call
Appearances .......................... 6
Softkeys .....................................7
Idle State ...................................7
Customized Softkeys .................8
Connected State ......................10
Speed Dial ...............................16
Portal ....................................... 16
Pickup ...................................... 17
CallFwd (Call Forwarding)
On and Off ............................17
DND (Do Not Disturb)
On and Off ............................17
CLIDBLOCK (Caller ID Block) .17 Trace (Customer
Originated Trace) ..................17
Clear MWI (Clear Message
Waiting Indication) ................17
Cancel CW (Cancel
Call Waiting) ..........................17
Additional Features ..................18
Star Codes ...............................18
Services ................................... 18
Troubleshooting ........................19
Limited Warranty ....................... 21
Making Calls ............................. 11
Dialing a Number Live .............11
Pre-dialling a Number ..............11
Using Handsfree Speakerphone 12
Using a Headset ...................... 12
Redial ...................................... 13
Mute .........................................13
Receiving Calls ........................13
Handling Calls .......................... 14
Placing a Call on Hold .............14
Transferring a Call ................... 14
Conferencing Calls .................. 15
Picking up Calls ....................... 16
Ending Calls ............................16
Default Softkey Speed Dials .... 16
Unpark .....................................16
Call Return ............................... 16
•
Introduction
This 480i IP telephone contains programming for use with Broad­Soft’s network communications platform, BroadWorks, to provide communications over an IP Net­work using the SIP IP telephony protocol. The 480i has all the fea­tures of a regular business set and more, allowing you to make and receive calls, transfer, conference and more.
Introduction
Phone Features
• A 3.5" x 2.25" backlit display.
• 6 multi-functional softkeys – as default or customized settings.
• 4 line/call appearance buttons with corresponding lights.
• Up to 5 additional line/call appearances as softkeys.
• Full-duplex speakerphone for handsfree.
• Built-in-two-port, 10/100 Ethernet switch which lets you share a connection with your computer.
• Inline power support, which eliminates power adapters.
Requirements
• A BroadSoft BroadWorks account with a number created for the new 480i phone.
• Access to a Trivial File Transfer Protocol (TFTP) server.
• 802.3 Ethernet/Fast Ethernet LAN.
• Category 5/5e straight through cabling.
• Power over Ethernet (PoE) power supply (optional accessory – necessary only if no inline power is provided on the network).
About this Guide
This guide explains how to use the basic features of your new 480i phone behind a BroadWorks server. Not all features listed are available by default. Contact your system or network administrator to Þnd out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and conÞgurations, administrators should refer to the administration guide.
Documentation
Aastra 480i Installation Guide
– installation and set-up instruc­tions, general features and func­tions, and basic options list customization. Included with each telephone.
•
Aastra 480i IP Phone for BroadSoft’s BroadWorks User Guide
– explains the most commonly used features and functions for an end user.
• Aastra SIP 480i IP Phone
for BroadSoft’s BroadWorks Administration Guide
explains how to set the 480i phone up on the network and contains advanced conÞguration instructions for the 480i. This guide has instructions that are at a technical level suitable to a sys­tem or network administrator.
–
Installation and Set-up
If your system administrator has not already set-up your 480i phone, please refer to the installation guide for basic installation and physical set-up of the 480i. For more advanced administration and conÞguration information, system and network administrators should refer to the administration guide.
1
Model 480i Broadsoft User Guide
Getting Started
When You First Plug in Your Phone
The 480i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the Þrst time you plug in your phone and every time you restart your phone. The Þrst screen the phone displays is the Aastra splash screen.
Updating Your Phone
After displaying the Aastra splash screen, the 480i will check settings and check for new updates on the server for the conÞguration Þles and Þrmware. If a new update is found, the phone will display what kind of update it is installing (either “ “ a few moments while the phone downloads the latest updates. Your system or network administrator will set up new updates on the server.
Important! Do not unplug or remove power to the phone while it is checking or installing Þrmware.
Updating Config
New Firmware
Checking for Firmware Do not unplug phone!
”). This may take
60%
” or
Start up Screens
After the phone displays the Aastra splash screen or after downloading an update (if an update was available), the phone will display the Idle State screen:
Mon Apr 17 11:30pm
Joe Smith
1101
Unpark Call Return Speed Dial
Note: The Idle State screen on your
phone may not look exactly as represented here. The softkeys and screen conÞgurations shown are the typical default settings. Your network or system adminis­trator may have changed some of these settings.
Portal
Pickup
More
Network Disconnected
The “ Network disconnected ” prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network. The phone also displays the default time and date of or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and will display the “ prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone.
For more information about connecting your phone, refer to the
Aastra 480i Installation Guide under
the “
and to Power
your system or network administrator for assistance.
12:00am Jan 1st, 2000
Network connected
Connecting to the Network
“ section. Check with
”
Getting Started
Model 480i Broadsoft User Guide 2
Restarting Your Phone
s
s
You may want to restart your phone to check for updates for your phone on the server. You may also need to restart your phone if you have been asked to do so by your network or system administrator, or if you are having problems with your phone.
Note: Your phone will be temporarily
out of service during the restart and downloading process.
Important! Do not unplug or remove power to the phone while it is checking or installing
Getting Started
Þrmware.
To restart your phone:
1. Press £ to enter the
Options List.
2. Use
of options to 10.Phone Status and press the you can press to this option.
3. Use
Status list to press the can press 3 this option.
4. Press the Reset softkey to reset
the phone.
5. If you do not wish to reset your
phone, press the
You can also reset your phone from the Aastra 480i Web Client. For more information about the Aastra 480i Web Client, please refer to the section “
Phone
to scroll down the list
Show softkey, or
0
to jump directly
to scroll down the Phone
3.Reset Phone
Show
softkey, or you
to jump directly to
Cancel
softkey.
Customizing Your
” within this guide.
and
3
Model 480i Broadsoft User Guide
Customizing Your Phone
Setting Your Options
Pressing the £ button gives you a list of conÞguration options. You can also change these options in your phone through the Aastra 480i Web Client. Refer to the
480i Installation Guide
information on less advanced conÞguration options.
Note: Some options should only be
set up or changed by a network or system administrator. Please contact your system or network administrator before adjusting any administrator level options. For more information on these options, administrators should refer to the Aastra SIP 480i IP
Phone for BroadSoft’s BroadWorks Administration Guide.
To Access the Aastra 480i Web Client
Open your web browser (i.e. Internet Explorer or Netscape, etc.) and enter your phone’s IP address into the address Þeld, starting with the web preÞx “http://”, for example: “http://192.168.0.100”.
Aastra
for
Options List
7.SetAudio
8.Network
9.SIP Settings
10.Phone Status
Show
3. Use
s to scroll to 1.Network
Status and press the Show softkey, or you can press 1 to jump directly to this option.
Phone Status
1.Network Status
2.Firmware Version
3.Reset Phone
4.Factory Default
Show
4. Press the IP Addr softkey.
Attr.
LinkStat. Negotiat. Speed Duplex
IP Addr
MAC Addr
Port0
Link Auto 100M Full
Port1
N/Link Auto 10M Half
Customizing Your Phone
Done
Done
Done
In order to access the Aastra 480i Web Client, you will need to know the IP address of your phone.
To Find Your Phone’s IP Address
1. Press £ to enter
the Options List.
s to scroll down the list
2. Use
of options to 10.Phone Status and press the Show softkey, or you can press 0 to jump directly to this option.
5. You will now see your phone’s IP Address.
IP Address of Phone
192.168.0.100
Done
Model 480i Broadsoft User Guide 4
Using the 480i Phone
Call Manager Soft Clients
The 480i phone can be controlled through call manager soft clients from your computer, such as BroadSoft’s CommPilot Call Manager.
Using the 480i Phone
Broadsoft’s CommPilot Call Manager is a web-based interface you can use to manage your calls as an alternative to using the softkeys and hard keys on the phone or the star codes. You can use it to make, receive and end calls. It also has: Dial, Redial, Answer, Hold, Retrieve, Hang Up, Transfer, Three-Way Calling, and Calling Line ID features.
Hard keys
There are hard keys on your phone, such as Hold, Redial, Xfer, Icom and Conf that are conÞgured for the call-handling features of BroadSoft’s BroadWork’s services. These keys are static and cannot be reprogrammed or changed. They are located in two different areas on the phone.
Hold
1
Xfer
Conf
L1
L2
Note: The intercom feature is currently
not available in this version of the 480i IP phone.
Redial
2
ABC
Goodbye
Options
DEF
3
L3
Icom
Services
L4
5 Model 480i Broadsoft User Guide
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