Aspire
easyStore H340
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on Aspire easyStore H340 service guide.
Date Chapter Updates
ii
Copyright
Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
iii
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
CAUTION Gives precautionary measures to avoid possible hardware or software
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
System Tour 1
Features 1
System Tour 2
Front Panel 2
Rear Panel 3
Internal Components 4
System LED Indicators 5
System Utilities 9
Phoenix BIOS Setup Utility 9
Entering BIOS setup 10
Navigating Through the Setup Utility 11
Setup Utility Menus 12
System Disassembly 21
Disassembly Requirements 21
Pre-disassembly Procedure 22
Main Unit Disassembly 23
Removing the Hard Disk 24
Removing the System Cover 27
Removing the Front Bezel 28
Removing the Front I/O Board 30
Removing the Backplane Board 32
Removing the Power Supply 35
Removing the System Fan 38
Removing the Memory Module 39
Removing the Mainboard 41
Removing the HDD Access LED cables 42
System Troubleshooting 43
Hardware Diagnostic Procedure 43
H340 Diagnostics 44
System Check Procedures 46
Power System Check 46
System External Inspection 46
System Internal Inspection 46
Error Codes 47
Online Support Information 48
System Block Diagram and Board Layout 49
System Block Diagram 49
Board Layout 50
Mainboard 50
System Jumpers 51
FRU (Field Replaceable Unit) List 53
Exploded Diagram 54
FRU List 56
Technical Specifications 59
vii
viii
Chapter 1
System Tour
Features
Below is a brief summary of the home server’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the server
depends on the model purchased.
Processor
Intel Atom processor
Chipset
Intel 945GC Express Chipset and ICH7R
Memory subsystem
Supports DDR2 unbuffered SDRAM
Media storage
Up to four 3.5-inch hot-swappable SATA hard disk drives
Networking
One Gigabit Ethernet LAN port (RJ-45)
I/O ports
USB 2.0 ports (1 front and 4 rear)
Gigabit LAN port
eSATA port
Power supply
200-watts (100/240 Vac) power supply
Operating system and software
Operating system:
Windows Home Server
Applications
Windows Home Server Connector
Lights Out Client
Software Update
Server Recovery
PC Recovery
Physical dimensions
WxHxD: 200 x 180 x 212 mm
Weight (without HDD): 4.5 kg (with 1 HDD): 5.1 kg
Chapter 1 1
System Tour
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No. Icon Component
1 Power button/power indicator
2 Network indicator
3 Hard disk drive (HDD) status indicator
4 System status indicator
5 USB backup button/USB backup indicator
6 USB 2.0 port
7 Front door
Open the door to access the hot-swappable HDDs.
8 HDD access indicators
2 Chapter 1
Rear Panel
No. Icon Component
1 Recovery/reset button
2eSATA port
3 Gigabit Ethernet port
4 USB ports
5 Power connector
6 System fan
Chapter 1 3
Internal Components
No. Component
1 Backplane board
2 Power supply
3 Memory module
4 Mainboard
4 Chapter 1
System LED Indicators
Front panel
This section describes the different system LED indicators.
No. LED indicator Color LED status Description
1 Power Blue On System is connected to the power supply and turned on
and ready for use.
Random blink • System is booting
• System is in S3 sleep state (suspend to memory)
None Off • System is not powered on
• System initialize operation in progress
2 Network Blue On Link between system and network
Random blink Network access
Red Off Network disconnected
3 HDD status Purple On • System not initialized
• HDD is not mounted into the drive bay
Random blink • HDD is mounted into the drive bay and is in the
process of being manually added into the server
storage
• HDD is in the process of being removed from the
server storage.
HDD is mounted into the drive bay and added into the
server storage
Red Random blink • HDD failure
• Windows Home Server cannot find HDD
None Off No HDD mounted in the drive bay
Chapter 1 5
No. LED indicator Color LED status Description
4 System status Blue Random blink • System is booting
• System is shutting down
On System initialize operation completed.
Blue and
purple
Red On May indicate the following states:
5 USB device
backup
6 HDD access Blue Blink HDD is in use
Blue On • USB storage device is connected to the USB port
Random blink System is booting from a USB device (Reserved for
BIOS update while boot block has been active)
• System failure
• HDD failure
• SATA controller failure
• USB controller failure
• LAN controller failure
• FAN failure
• Memory failure
• Boot device not found
Refer to “Error Codes” on page 47 for more information.
Random blink System recovery or reset is in progress
• Backup completed
Random blink System is backing up files from a USB storage device
Off USB storage device unmounted
Off No HDD activity
6 Chapter 1
Rear panel
No. LED indicator Color LED status Description
1LAN port
network speed
LED
2LAN port
activity LED
Amber On 1000 Mbps network access
Green On 100 Mbps link network access
None Off 10 Mbps link network access
Green On Active network link
Random blink Transmit or receive activity
None Off No network connection
Chapter 1 7
8 Chapter 1
Chapter 2
System Utilities
Phoenix BIOS Setup Utility
BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS).
Since most systems are already properly configured and optimized, there is no need to run this utility. You will
need to run this utility under the following conditions.
When changing the system configuration settings
When redefining the communication ports to prevent any conflicts
When modifying the power management configuration
When changing the password or making other changes to the security setup
When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the BIOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
BIOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the PhoenixBIOS Setup Utility, make sure that you have saved all open files. The system
reboots immediately after you close the Setup.
NOTE: PhoenixBIOS Setup Utility will be simply referred to as "Setup" or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter 2 9
Entering BIOS setup
IMPORTANT:To enter the BIOS setup, you need a debug board.
1. Turn off the computer and all attached devices.
2. Remove the cover. See “Removing the System Cover” on page 27.
3. Connect the debug board cable to the debug board connector on the mainboard.
4. Locate the JP3 Debug/User mode jumper on the mainboard.
5. Close the jumper to enable system for debug mode.
6. Connect the power cable to the rear panel.
7. Connect a USB keyboard to the debug board.
8. Connect a monitor to the debug board.
9. Restart the system.
10. Turn on the monitor.
11. During POST, press F2.
If you fail to press F2 before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
10 Chapter 2
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
Left and Right arrow keys – Move between selections on the menu bar.
Up and Down arrow keys – Move the cursor to the field you want.
PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
Home – Move the cursor to the first page of a multiple page menu.
End – Move the cursor to the last page of a multiple page menu.
+ and - keys – Select a value for the currently selected field (only if it is user-confi g u rab l e ). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
Esc – If you press this key:
On one of the primary menu screens, the Exit menu displays.
On a submenu screen, the previous screen displays.
When you are making selections from a pop-up menu, closes the pop-up without making a
selection.
F1 – Display the BIOS setup General Help panel.
F5 – Press to load previous default system values.
F6 – Press to load fail-safe default system values.
F7 – Press to load optimized default system values.
F10 – Save changes made the Setup and close the utility.
Chapter 2 11
Setup Utility Menus
PhoenixBIOS Setup Utility
Item Specific Help
<Tab>, <Shift-Tab>, or
<Enter> selects field.
CPU Type: Genuine Intel ® CPU 230 @ 1.60 GHz
CPU Speed: 1.60 GHz
BIOS Version:
BIOS Release Date: mm/dd/yyyy
Product Name: Aspire easyStore H340
Product Serial Number: N/A
Asset Tag Number: N/A
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Save and Exit
Boot ExitMainInformation Advanced
The Setup Main menu includes the following main setup categories.
Information
Main
Advanced
Boot
Exit
In the descriptive table following each of the menu screenshots, settin gs in boldface are the default and
suggested settings.
12 Chapter 2
Information
PhoenixBIOS Setup Utility
Item Specific Help
<Tab>, <Shift-Tab>, or
<Enter> selects field.
CPU Type: Genuine Intel ® CPU 230 @ 1.60 GHz
CPU Speed: 1.60 GHz
BIOS Version:
BIOS Release Date: mm/dd/yyyy
Product Name: Aspire easyStore H340
Product Serial Number: N/A
Asset Tag Number: N/A
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Save and Exit
Boot ExitMainInformation Advanced
The Information menu displays basic information about the system. These entries are for your reference only
and are not user-configurable.
Chapter 2 13
Main
PhoenixBIOS Setup Utility
Item Specific Help
System Time: [hh:mm:ss]
System Date: [mm/dd/yyy]
SATA PORT0
SATA PORT1
SATA PORT2
SATA PORT3
Installed Memory MB
Available to OS MB
Used b y dev ice s MB
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Save a nd Ex it
Boot ExitMainInformation Advanced
Parameter Description
System Time Set the system time following the hour-minute-second format.
System Date Set the date following the month-day-year format.
SATA PORT 0 to 3 Displays SATA device status.
Installed Memory Indicates the total size of system memory detected during POST.
Available to OS Indicates the total size of system memory available to the operating system.
Used by devices Indicates the total size of system memory used by devices.
14 Chapter 2
Advanced
PhoenixBIOS Setup Utility
Item Specific Help
Setting items on this menu to incorrect
values may cause your system to malfunction.
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Save and Exit
Boot ExitMainInformation Advanced
Hardware Monitor
Advanced Chipset Control
After Power Failure
[Last State]
Setup Warning
Parameter Description Option
Hardware Monitor Press Enter to configure the Hardware Monitor feature.
Advanced Chipset Control Press Enter to select options for Advanced Chipset Control.
After Power Failure Defines the power state to resume to after a system shutdown that is due to
an interruption in AC power.
When set to Last State, the system will return to the active power state prior
to shutdown.
When set to Stay Off, the system remains off after power shutdown.
When set to Power On, the system will be turned on from a power failure.
Last State
Stay Off
Power On
Chapter 2 15
Hardware Monitor
PhoenixBIOS Setup Utility
Item Specific Help
V+1.5 =
5VTR =
VBAT =
V+5 =
Vccp =
VCC =
VTR =
CPU Temperature =
SYS Temperature =
Fan Speed
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Save and Exit
Boot ExitMainInformation Advanced
Hardware Monitor
All items on this menu cannot
be modified in user mode. If
any items require changes,
please consult your system
supervisor.
The Hardware Monitor submenu displays options for measuring voltages and monitoring the system and
processor temperature and fan speeds.
16 Chapter 2
Advanced Chipset Control
PhoenixBIOS Setup Utility
Item Specific Help
Integrated Device Control Sub-Menu
Serial ATA: [Enabled]
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Sav e and E xit
Boot ExitMainInformation Advanced
Advanced Chipset Control
PhoenixBIOS Setup Utility
Item Specific Help
All USB controllers: [Enabled]
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Save and Exit
Boot ExitMainInformation Advanced
Integrated Device Control Sub-Menu
Parameter Description Option
Integrated Device Control
Sub-Menu
Serial ATA Enables or disables the onboard SATA ports. Enabled
Press Enter to configure the integrated device controllers.
Disabled
Integrated Device Control Sub-Menu
Parameter Description Option
All USB controllers Enables or disables the onboard USB controllers. Enabled
Disabled
Chapter 2 17
Boot
PhoenixBIOS Setup Utility
Item Specific Help
Use < > or < > to select
a dev ice , then press < f>
or <r > to sp eci fy if the
device is fixed or removable,
or press <x> to exclude or
include the device to boot,
or press <Shift +1> to enable
or disable the device, or
pre ss <1 - 4 > to lo ad the
default boot sequence.
Press <Esc> to escape
the menu.
Boot Priority order:
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Sav e and E xit
2:
3:
4:
5:
6:
7:
8:
1:
Boot ExitMainInformation Security
Excluded from boot order
The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error
message if the drive specified is not bootable.
18 Chapter 2
Exit
PhoenixBIOS Setup Utility
Main
Item Specific Help
Exi t Sys tem Setup an d
save your changes to
CMOS.
F1
Esc
Help
Exit
Select Item
Select Menu
Change Values
Select Sub-Menu
-/+
Enter
F9
F10
Setup Defaults
Sav e and E xit
Information
Exit Discarding Changes
Load Setup Defaults
Discard Changes
Save Changes
Exit Saving Changes
Boot ExitSecurity
The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then
press Enter.
Parameter Description
Exit Saving Changes Saves changes made and close the BIOS setup.
Exit Discarding Changes Discards changes made and close the BIOS setup.
Load Setup Defaults Loads the default settings for all BIOS setup parameters.
Setup Defaults are quite demanding in terms of resources consumption. If you are using lowspeed memory chips or other kinds of low-performance components and you choose to load
these settings, the system might not function properly.
Discard Changes Discards all changes made in the BIOS setup.
Save Changes Saves changes made in the BIOS setup.
Chapter 2 19
20 Chapter 2
Chapter 3
System Disassembly
This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance
and troubleshooting.
Disassembly Requirements
To disassemble th e computer, you need the following tools:
Wrist grounding strap and conductive mat for preventing electrostatic discharge
Flat-blade screwdriver
Philips screwdriver
Hex screwdriver
Plastic flat-blade screwdriver
Plastic tweezers
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
Chapter 3 21
Pre-disassembly Procedure
Before proceeding with the disassembly procedure, perform the steps listed below:
1. Turn off the system and all the peripherals connected to it.
2. Unplug the power cord from the powe r outlets.
3. Unplug the power cord from the system.
4. Unplug all peripheral cables from the system.
5. Place the system unit on a flat, stable surface.
22 Chapter 3
Main Unit Disassembly
TURN OFF POWER
MAIN UNIT DISASSEMBLY
SYSTEM COVER
HOUSING FRAME
HARD DISK DRIVE
MODULE
DRIVE CARRIER
HARD DISK DRIVE
BACKPLANE BOARD
BRACKET
FRONTBEZEL
FRONTI/O BRACKET
MAINBOARD
CARRIER
MEMORYMODULE
MAINBOARD
FRONTI/O BOARD
B x 4 C x 4
Ax 3
BACKPLANE BOARD
C x 7
POWER SUPPLY
SYSTEM FAN
Ax 4
Ax 4
C x 4
HDDACCESS
LED CABLES
Screw List
A M3-0.5*4 86.1A524.4R0
B M3*6L 86.VA524.6R0
C M3*0.5*4L 86.19534.4R0
Screw Part No.
Chapter 3 23
Removing the Hard Disk
1. Open the front panel.
2. Press to release the hard drive carrier handle.
24 Chapter 3
3. Flex the carrier handle.
4. Slide the hard drive carrier out of the HDD bay.
Chapter 3 25
5. Remove the carrier by gently prying open the left rail of the carrier (1) and lift the hard disk off the carrier
(2) .
26 Chapter 3
Removing the System Cover
1. Perform the pre-disassembly procedure described on page 22.
2. Remove the three screws (A) located on the rear panel.
Screw (Quantity) Color Torque Part No.
M3-0.5*4 (3) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0
3. Slide the system cover toward the back of the chassis until the tabs on the cover disengage with the slots
on the chassis.
4. Lift the side panel away from the server and put it aside for reinstallation later.
Chapter 3 27
Removing the Front Bezel
1. Remove the system cover. Refer to the previous section for instructions.
2. Release the front bezel retention tabs from the chassis in terior.
3. Pull the bezel slightl y ou tward, then disconnect the front I/O board cable.
28 Chapter 3
4. Pull the bezel away from the chassis.
Chapter 3 29
Removing the Front I/O Board
1. See “Removing the System Cover” on page 27.
2. See “Removing the Front Bezel” on page 28.
3. Remove the four screws (B) on the front I/O bracket.
Screw (Quantity) Color Torque Part No.
M3*6L (4) Silver 5.1 to 6.9 kgf-cm 86.VA524.6R0
4. Remove the bracket.
30 Chapter 3
5. Remove the four screws (C) on the front I/O board.
Screw (Quantity) Color Torque Part No.
M3*0.5*4L (4) Silver 5.1 to 6.9 kgf-cm 86.19534.4R0
6. Remove the front I/O board.
Chapter 3 31
Removing the Backplane Board
1. See “Removing the Hard Disk” on page 24.
2. See “Removing the System Cover” on page 27.
3. Disconnect the fan (1), LED (2), and power (3) cables from the backplan e board.
4. Disconnect the four HDD SATA cabl es from the mainbo ard.
32 Chapter 3
5. Pull the backplane board bra cke t out of the chassis.
6. Detach the four HDD SATA cables fro m the backplane board.
7. Remove the seven screws (C) on the backplane board.
Screw (Quantity) Color Torque Part No.
M3*0.5*4L (7) Silver 5.1 to 6.9 kgf-cm 86.19534.4R0
Chapter 3 33
8. Remove the backplane board from the bracke t.
34 Chapter 3
Removing the Power Supply
1. See “Removing the Hard Disk” on page 24.
2. See “Removing the System Cover” on page 27.
3. See “Removing the Backplane Board” on page 32.
4. Release the power cables from the cabl e ties, as shown.
5. Disconnect the 4-pin power cable from the mainboard.
Chapter 3 35
6. Remove the four screws (A) on the power supply.
Screw (Quantity) Color Torque Part No.
M3-0.5*4 (4) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0
7. With the thumb in the thumb hole, press the tab to release the mainboard carrier from the chassis.
36 Chapter 3
8. Slide the mainboard carrier out slightly, until you have access to the power cable.
9. While pressing the tab on the 24-pin power cable, pull the cable off the connector on the mainboard.
10. Pull the power supply out of the chassis.
Chapter 3 37
Removing the System Fan
1. See “Removing the Hard Disk” on page 24.
2. See “Removing the System Cover” on page 27.
3. See “Removing the Backplane Board” on page 32.
4. Remove the four screws (A) that secures the system fan to the chassis.
Screw (Quantity) Color Torque Part No.
M3-0.5*4 (3) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0
5. Remove the system fan.
38 Chapter 3
Removing the Memory Module
1. See “Removing the Hard Disk” on page 24.
2. See “Removing the System Cover” on page 27.
3. See “Removing the Front Bezel” on page 28.
4. See “Removing the Backplane Board” on page 32.
5. See “Removing the Power Supply” on page 35.
6. See “Removing the System Fan” on page 38.
7. Disconnect the HDD access LED cable from the mainboard.
8. Pull the mainboard carrier out of the chassis.
Chapter 3 39
9. Press the holding clips on both sides of the DIMM slot outward to release the DIMM (1).
10. Gently pull the DIMM upward to remove it from the DIMM slot (2).
40 Chapter 3
Removing the Mainboard
1. See “Removing the Hard Disk” on page 24.
2. See “Removing the System Cover” on page 27.
3. See “Removing the Front Bezel” on page 28.
4. See “Removing the Backplane Board” on page 32.
5. See “Removing the Power Supply” on page 35.
6. See “Removing the System Fan” on page 38.
7. Remove the four screws (C) that secures the mainboard to the mainboard carrier.
Screw (Quantity) Color Torque Part No.
M3*0.5*4L (4) Silver 5.1 to 6.9 kgf-cm 86.19534.4R0
8. Remove the mainboard from the mainboard carrier.
Chapter 3 41
Removing the HDD Access LED cables
1. See “Removing the Hard Disk” on page 24.
2. See “Removing the System Cover” on page 27.
3. See “Removing the Front Bezel” on page 28.
4. See “Removing the Backplane Board” on page 32.
5. See “Removing the Power Supply” on page 35.
6. See “Removing the System Fan” on page 38.
7. See “Removing the Mainboard” on page 41.
8. Press the release tabs on the HDD access LED cables, then detach the cables.
42 Chapter 3
Chapter 4
System Troubleshooting
This chapter provides instructions on how to troubleshoot system hardware problems.
Hardware Diagnostic Procedure
IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid system
responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the
same operation. Refer to the “H340 Diagnostics” on page 44 for more information.
3. Refer to the table below to determine which corrective action to perform.
Problem Symptom Section to Refer to
Power failure The power indicator does not light up
or stay lit.
System failure POST does not complete. No beep
or error codes issued.
POST detects an error and displayed
messages on screen.
“Power System Check” on page 46
“Error Codes” on page 47.
Chapter 4 43
H340 Diagnostics
You can run the H340 diagnostics to determine whether the problems with the system are caused by failing
hardware, such as system fan, LED board, hard disk drive, memory, etc. You must prepare a bootable USB
device to run the tests on the system.
To run the diagnostics, perform the following steps:
1. Turn off the system.
2. Prepare a bootable USB device by copying or downloading the ANNIE.GHO diagnostic utility to the USB
device. The diagnostic utility may be obtained from the CD that came with the system.
3. Plug the bootable USB device to any USB port on the rear of the system.
4. Press the Power button to turn on the system. The system status indicator blinks blue.
5. Immediately press and release the Recovery/reset button with the paper clip end. The system status
indicator blinks red and immediately starts the diagnostics:
a. Onboard memory flash check
b. HDD account check
c. Memory size check (1024 or 2048 MB)
d. Fan speed check
e. CPU temperature check
f. MB voltage check
g. Backplane board temperature check
h. PQAF system test
i. PQAF memory test
j. PQAF HDD test
k. Read SN from DMI data check
l. End test
During diagnostics, the result of the test displays on the HDD status indicators. The indicators blinks blue
when the system has passed each diagnostic test, blinks red when an error condition occurs, and lights
purple after the system has completed all diagnostic tests. Refer to the table below for detailed diagnostic
conditions.
Test Items HDD LED status (normal) HDD LED status (failed)
Boot from
USB disk
Onboard memory
flash check
HDD account
check
Memory size check
Fan speed check
CPU temperature
check
MB voltage check
Backplane board
temperature check
PQAF system test
PQAF memory test
44 Chapter 4
HDD 0 HDD 1 HDD 2 HDD 3 HDD 0 HDD 1 HDD 2 HDD 3
Test Items HDD LED status (normal) HDD LED status (failed)
Boot from
USB disk
PQAF HDD test
Read SN from
DMI data check
End test
6. After all the tests are completed, the HDD LEDs light purple.
7. A copy of the test result will be saved as a log file (i.e., 66380AC3.LOG) and stored in the Results folder.
HDD 0 HDD 1 HDD 2 HDD 3 HDD 0 HDD 1 HDD 2 HDD 3
Chapter 4 45
System Check Procedures
Power System Check
If the system will power on, skip this section. Refer to System External Inspection.
If the system will not power on, check if the power cable is properly connected to the system and AC source.
System External Inspection
1. Inspect the LED indicators on the front panel, which can indicate the malfunction. For the LED locations
and description of their behaviour, see “System LED Indicators” on page 5.
2. Make sure that air flow is not blocked.
3. Make sure nothing in the system is making contact that could short out power.
4. If the problem is not evident, continue with System Internal Inspection.
System Internal Inspection
1. Turn off the system and all the peripherals connected to it.
2. Unplug the power cord from the powe r outlets.
3. Unplug the power cord from the system.
4. Unplug all peripheral cables from the system.
5. Place the system unit on a flat, stable surface.
6. Remove the system cover. For instructions on removing system cover, refer to “System Disassembly” on
page 25.
7. Verify that components are properly seated.
8. Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate
connectors.
9. Verify that all components are Acer-qualified and supported.
10. Replace the system cover.
11. Power on the system.
12. If the problem with the system is not evident, you can try viewing the POST messages and BIOS event
logs during the system startup.
46 Chapter 4
Error Codes
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
The error messages in the following table indicate the error signals on the HDD access LED indicators on the
front panel and the error symptoms.
Operating condition
System is booting
System has booted
HDD LED error codes
1 2 3 4
Description
SATA controller failed
USB controller failed
LAN controller failed
System fan failed
Memory failed
Boot device not found
Disk failure
Chapter 4 47
Online Support Information
This section describes online technical support services available to help you repair the system.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website at http://global.acer.com/
support/index. However some information sources will require a user ID and password. These can be obtained
directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Support & Downloads tab you can download information materials for all of Acer notebook, desktop and
server models including:
Service guides for all models
User manuals
Training materials
BIOS updates
Software utilities
Spare parts lists
Technical Announcemen t Bulletins (TABs)
For these purposes, we have included an Acrobat File to facilitate a hassle-free downloading of our technical
materials.
The following are also available in the Support & Downloads tab:
Detailed information on Acer's International Traveler's Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax, and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
48 Chapter 4
System Block Diagram and Board Layout
System Block Diagram
Chapter 5
Chapter 5 49
Board Layout
Mainboard
No Description No Description
1 SATA 3 port 14 Intel 945GC chipset (north bridge)
2 SATA 4 port 15 HDD access LED cable connector
3 SATA 2 port 16 DDR2 DIMM slot
4 SATA 1 port 17 24-pin power cable connector
5 USB ports 18 Intel ICH7R chipset (south bridge)
6 Gigabit Ethernet port (top)
USB ports (bottom)
7 eSATA port 20 Front I/O board cable connector
8 Recovery/reset button 21 Battery
9 Debug board connector 22 System type select jumper
10 Backplane board LED cable connector 23 Debug/user mode jumper
11 4-pin power cable connector 24 Front I/O board cable connector
12 System fan cable connector (reserved) 25 x4 PCI Express slot.
13 Processor
19 BIOS recovery jumper
50 Chapter 5
System Jumpers
Name Location Settings
BIOS recovery jumper JP1 1-2 Normal (default)
System type select jumper JP2 1-2 Aspire system (default)
Debug/user mode jumper JP3 Open User mode enabled (default)
2-3 Clear CMOS
2-3 Altos system
Closed Debug mode enabled
Chapter 5 51
52 Chapter 5
Chapter 6
FRU (Field Replaceable Unit) List
This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the home server. Refer to
this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization).
NOTES:
When ordering FRU parts, check the most up-to-date information available on your regional web
or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed
Service Guide. For Acer authorized service providers, your Acer office may have a different part
number code from those given in the FRU list of this printed Service Guide. You MUST use the
local FRU list provided by your regional Acer office to order FRU parts for service.
To scrap or to return the defective parts, follow the local government ordinance or regulations on
how to dispose it properly, or follow the rules set by your regional Acer office on how to return it.
This document will be updated as more information about the FRU list becomes available.
Chapter 6 53
Exploded Diagram
54 Chapter 6
Item Part No. Part Name QTY.
1 42.60P02.001 Handle HDD carrier HT-361 1
2 42.60P03.001 Latch HDD carrier HT-361 1
3 34.60P07.001 Axis HDD carrier HT-361 1
4 34.60P05.001 SPG HDD carrier HT-361 1
5 34.60P04.001 EMI HDD carrier HT-361 1
6 47.60M06.001 HDD ear rubber pin HT-360 4
7 42.60P01.001 HDD carrier HT-361 1
8 40.60P04.001 PLT as Icon HT-361 1
9 40.60P03.001 PLT as power HT-361 1
10 41.60P02.001 Bezel as main HT-361 1
11 42.55S13.001 Tie mount HU-139 1
12 42.91F07.001 Wire saddle CHF-8 HU122G 2
13 42.5E309.001 LED housing CLED-1A 4
14 50.60P04.001 C.A. HDD LED B/R HT-361 1
15 33.60P09.001 BRKT PCI LP dummy HT-361 1
16 33.60P05.001 BRKT BP HT-361 1
17 30.60P02.001 CAS UP HT-361 1
18 86.1A524.4R0 SCRW MACH PA N M3-0.5*4 NI 4
19 60.60P14.001 ASSY rear I/O cover HT-361 1
20 86.1A524.4R0 SCRW MACH PA N M3-0.5*4 NI 4
21 60.60P1 1.001 ASSY fan 120x120x25 S15 1
22 33.60P04.001 BRKT fan HT-361 2
23 60.60P02.001 ASSY main chassis HT-361 1
24 45.00049.001 Label spec dummy art UB series 1
25 42.60P11.001 Rubber foot R1907 19D7H 4
26 47.60P05.001 Sponge HDD LED HT-361 4
27 38.09008.001 Dessicant silica gel 30G H25 1
28 40.60P07.001 LBL 24*8MM warning HT-361 2
29 60.60P03.001 ASSY MB tray HT-361 1
30 40.60P06.001 PLT AS USB HT-361 1
31 42.60P17.001 Lens as door HT-361 1
32 42.60P16.001 Door as bezel HT-361 1
Chapter 6 55
FRU List
Component QTY Part Name Description
Board
Front I/O board 1 FRONT I/O BOARD S15I ASPIRE FRONT I/O BD DIP 55.R3601.002
Backplane board 1 BACKPLANE BOARD S15I BACKPLANE BOARD DIP 55.R3601.001
Cable
Backplane board
cable
HDD SATA cable 1 HDD SATA CABLE C.A. HDD SATA CABLE HT-361 50.R3601.003
Front I/O board
cable
HDD access LED
cable
Power cord 1 POWER CORD 2.5A 250V 1800MM
Case/Cover/Bracket Assembly
Front I/O dummy
bracket
Power supply
support bracket
Front bezel 1 FRONT BEZEL W/KEY LOCK&KEY ASSY ASPIRE BEZEL HT-361 60.R3601.002
1 BACKPLANE BOARD CABLE C.A. 2CON 10PIN HT361 50.R3601.001
1 FRONT I/O BOARD CABLE C.A. 2CON 26PIN HT361 50.R3601.002
HDD LED CABLE C.A. HDD LED B/R HT-361 50.R3601.004
CORD AC UK/SING 2.5A250V 1800 27.R3601.003
BLACK UK SING
2 POWER CORD 1800MM BLACK
EUR
POWER CORD 7A 125V 1800MM
BLACK US
POWER CORD 7A 125V JAPAN CORD VCTF 3G 7A/125V(JAPAN) 27.01518.181
POWER CORD 250V 10A 1800MM
SWISS
EXTERNAL ETHERNET CAT5E
CABLE BLACK 2M
1 FRONT I/O DUMMY BRACKET BRKT FRONT I/O HT-361 33.R3601.003
1 POWER SUPPLY SUPPORT
BRACKET
CORD PWR AC LINE EUR 1.8M
BLK
CORD SVT 10A 125V 1800MM BLK 27.R3601.001
CORD 250V 10A 1800MM SWISS 27.01518.251
C.A. CAT5E STRAI BLACK_2M BIZ 50.R3601.005
BRKT PSU SUPPORT HT-361 33.R3601.002
Acer
Part Number
27.R3601.002
Housing frame 2 ASSEMBLY CHASSIS W/HDD LED
CABLE&FAN&UPPER
CASE&LOWER CASE&HDD
BRACKET&MAIN BOARD
CARRIRE&FAN BRACKET
HOUSING ASSY HT-361 60.R3601.001
56 Chapter 6
Component QTY Part Name Description
Front I/O bracket FRONT I/O BOARD BRACKET ASSY BRKT AS FRONT I/O HT-361 33.R3601.001
HDD carrier HDD CARRIER ASSY HDD CARRIER HT-361 42.R3601.001
Backplane bracket Backplane bracket BRKT BP HT361 N/A
Mainboard carrier Mainboard carrier ASSY MB TRAY HT-361 N/A
System cover System cover CAS UP HT-361 N/A
Acer
Part Number
Key MASTER KEY DK103-KY05 MASTER KEY HT-361 33.R3601.004
Fan
FAN W/FAN RUBBER ASSY FAN 120X120X25 S15 23.R3601.001
Hard disk drive
1 HDD SEAGATE 3.5" 7200RPM
1000GB ST31000333AS BRINKS
SATA II LF F/W:SD45
1 HDD SEAGATE 3.5" 7200RPM
640GB ST3640623AS BRINKS
SATA II 16MB LF F/W:SD43
Mainboard
1 MAINBOARD S15I INTEL 945GC
ICH7R V1.0 LF FOR ASPIRE/
ALTOS ESAYSTORE W/
CPU&HEATSINK
HDD 1TB SGT ST31000333AS
7.2KR
HDD 640GB 3.5" SGT
ST3640623AS
S15I MAIN BOARD W/O CPU,DIMM DMB.R3601.001
KH.01K01.005
KH.64001.001
Chapter 6 57
Component QTY Part Name Description
Memory
1 MEMORY UNIFOSA UNB-DIMM
DDRII 800 1GB
GU341G0ALEPR6B2C6CE LF
1 MEMORY UNIFOSA UNB-DIMM
DDRII 800MHZ 1GB
GU341G0ALEPR6B2C6CE LF
Power supply
1 PSU DELTA GPS-200AB B 200W
100-240V S1
Screws
1 SCRW TAP PAN M3*6L 2LEAD NI SCRW TAP PAN M3*6L 2LEAD NI 86.VA524.6R0
1 SCRW MACH P/WS M3*0.5*4L NI SCRW MACH P/WS M3*0.5*4L NI 86.19534.4R0
1 SCRW MACH PAN M3-0.5*4 NI SCRW MACH PAN M3-0.5*4 NI 86.1A524.4R0
DIMM 1G
GU341G0ALEPR6B2C6CE
DIMM 1G
GU341G0ALEPR6B2C6CE
SPS 200W 1U DELTA GPS-200AB B PY.20009.001
Acer
Part Number
KN.51203.034
KN.1GB0H.009
58 Chapter 6
Technical Specifications
This section provides technical specifications for the system.
Processor
Item Specification
Type Onboard Intel Atom 200 series
Model number Atom 230
Frequency (MHz) 1600
L2 cache size (KB) 512
Socket type Micro-FCBGA
Stepping F3
Manufacturing tech
(CMOS)
Wattage (W) 4
System bus (MHz) 533
90 nm SOl
Appendix A
System Board Major Chips
Item Specification
System core logic Intel 945GC + Intel ICH7R
Storage controller Intel ICH7R
Graphics memory
controller
Flash disk controller Intel ICH7R + SM321
LAN controller Intel ICH7R + Marvell Yukon 88E8071
Hardware sensors
monitor
Intel 945GC
Intel ICH7R + SMSC SCH5127 Super I/O
Appendix A 59
System Memory
Item Specification
Memory type DDR2-800 unbuffered DIMM
Organization Unbuffered, non-ECC
Pin count 240
DIMM sockets 1
DIMM size 1 GB or 2 GB
Minimum memory 1 GB
Maximum memory 2 GB
Vendor Unifosa
Model name
GU341G0ALEPR6B2C6CE
GU342G0ALEPR692C6CE
System BIOS
Item Specification
BIOS vendor Pheonix
BIOS version N/A
Flash memory 256 MB
PCI Interface
Item Specification
PCI Express controller Intel ICH7R
Number of slots One PCI Express x 4 slot
Network Interface
Item Specification
LAN controller Intel ICH7R + Marvell Yukon 88E8071
Supports LAN protocol 10/100/1000 Mbps
LAN connector type RJ45
SATA Interface
Item Specification
SATA controller SATA: Intel ICH7R
eSATA: Intel ICH7R + Marvell 88SE6111
Connectors • Four SATA ports
• One eSATA port (optional)
60 Appendix A
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