Ascom TEMS Brochure

TEMS™ PRODUCT SERVICES

MAXIMIZING TEMS PRODUCT EFFECTIVENESS
AND VALUE

2

TEMS™ PRODUCT SERVICES 1.1

TEMS™ PRODUCT SERVICES EXTEND CUSTOMER OPTIONS

TEMS Product Services allow

operators to get the full benefit of

their TEMS product investment. These

services give operators access to

TEMS expertise and experience to

ensure optimal network performance.

Consultancy Services

Solution Analysis Services

▪

Solution Adaptation Services

▪

Operations Services

Application Management

▪

Application Hosting

▪

Application On-demand

▪

Measurement Services

Measurement Management Assistance

▪

Work Order Management Assistance

▪

Probe Performance Validation

▪

Measurement Performance Validation

▪

Product Lease Services

Equipment Management Assistance

▪

Spare part Management Assistance

▪

Product Lease

▪

TEMS Product Services allow customers to

get optimal value from their TEMS product

investment.

In today’s competitive and complex environment, network quality is

the key to maintaining customer satisfaction and building revenue.

Operators require accurate data to optimize network performance, and the

efficient gathering of data demands best-in-class monitoring tools and so-

lutions to stay competitive.

Specialists are needed to understand different network technologies

and network services, as well as the tools to analyze the various data, with

input often coming from different system suppliers.

Today, as operators assess the value they bring to the market, the

question of what is central to their business has become more critical.

Engineers and senior specialists, who must focus more on the core business

than ever before, can invest only a limited amount of time in developing

competencies for supporting their tools.

Operators are constantly looking for alternative ways to utilize ad-

vanced supporting tools and competencies without interfering with their

core business and without incurring undue expense.

TEMS Product Services answer those pressing needs. They include tool-

near services such as hosting and application management of TEMS solutions,

following the trend toward outsourcing of operational support disciplines.

They also comprise support for various kinds of assisting services including

measurement support (helping customers collect data), as well as tradi-

tional consultancy work like analysis and customer adaptations.

A SERVICE OFFERING TO SUPPORT PRODUCT LIFECYCLE

Analysis and

Establishment

planning

Delivery and

installation

TEMS Product

Services

Handover
and
acceptance

Support

Execution

Operations

TEMS™ PRODUCT SERVICES OFFERINGS

3TEMS™ PRODUCT SERVICES 1.1

TEMS Product Services can assist operators

in several ways throughout the delivery

project’s lifecycle, beginning with the

business requirements and moving through

planning, establishment, execution, and

finally project conclusion. As shown in the

previous figure, the offerings include

Consultancy Services, Operations Services,

Measurement Support Services, and Product

Lease Services.

CONSULTANCY SERVICES

Consultancy Services consist of two generic components.

▪ Solution Analysis is the first step toward putting a complete solution

delivery into place. It gives the operator a safe and efficient way to

build and evolve the TEMS solution when it is introduced into the

organization, or when an existing solution is changed, extended, or

upgraded.

▪ Solution Adaptation provides a reliable way to extend and customize

the TEMS solution mainly in the areas of configuration, reporting, data

adaptations, and data integration via standard TEMS interfaces.

OPERATIONS SERVICES

Operations Services use our TEMS NOC facilities and expertise.

▪ Application Management is for customers who own a TEMS product

and wish to use their own system environments on their own premises,

but also want TEMS experts to be responsible for the operation and

maintenance of the tool. This service provides application management

expertise remotely from a TEMS NOC facility. While freeing their

technical staff to concentrate on core business activities, customers

have full access to the application, just as if it were self-managed.

▪ Application Hosting is designed for operators who own TEMS products

and understand their high value, but seek to minimize tool-related

investments. Under a long-term contract, operations are handled at a

professional TEMS NOC facility, freeing up technical staff to concentrate

on core business activities. Customers have full remote access to their

data, just as if the tools were self-managed.

▪ Application On-Demand customers subscribe to TEMS license rights

instead of owning the product. They pay only for the time they use it,

subject to subscription fees for access to the complete solutions

including hosting facilities, operational expertise, and advisory support.

The service provides easy, temporary access to accurate, detail-rich data

at a moderate cost. Results are delivered remotely via TEMS NOC

hosting facilities, and can be accompanied by high-level operational

expertise and advisory support