Ascom OFFICE 35 User Manual

Ascotel Office terminals by ascom

Office 35

Operating Instructions

with safety information

www.ascom.com/pbx/ascotel/terminals 20321618en_ba_a 0

Operating and Display Elements

Operating and Displ ay Elements

14 2 3 4

63.304¡

ABC

118

10 58

1213

9967

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Operating and Display Elements

1Display

• Top: Information

• Bottom: Foxkey functions, symbols

2 Foxkey

Multifunction key:

• Short: Activates allocated function

• Long: Configures Foxkey

3 Info key

Calls up further information

4 Menu key

Menu access key

• Short: Scrolls through Foxkey functions

• Long: Configuration mode

5 Indicator LED

• Flashing: Call

• Lit: Callback, message,report

6 Keypad

Enters digits or letters (in text mode)

7 Handsfree microphone 8 Configurable keys with

LED

Configurable as:

Number key:

• 1x short: Calls up first phone number

• 2x short:Calls up second phone number

• Long: Configures key

Function key:

• 1x short: Activates function

• 2x short: Deactivates function

• Long: Configures key

Team key:

• 1x short: Makes call or answers call

• 2x short: Makes announcement to team partner

• Long: Configures key

Line key:

• Short: Seizes line

☛

9 Write-on label 10 Redial key

• Short: Calls up numbers last dialled

• Long: List of answered calls

11 Volume/cursor keys

• Adjusts volume, moves cursor

12 Loudspeaker key

Loudspeaker on/off

13 Loudspeaker 14 Hook switch 15 END key

• In a call: Disconnects, ready for dialling

• Menu/configuration: Back/cancel without saving

16 Correction key

Deletes last character

17 Absence key

Configured for call diversion. Configurable as number key and function key

18 Alpha key

Switches between digit input and character input

END

ABC

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Operating and Display Elements

Display symbols

4 v

Scrolls up (figure indicates entry number)

Microphone switched on

Handsfree mode activated

Function activated (Foxkey)

Text mode activated

Note

For a detailed description of the operating and display elements, please refer to the section "Using the Display and Operating Elements".

4 V

Scrolls down (figure indicates entry number)

Microphone switched off

Loudspeaker activated

Information available

4 20321618en_ba_a0

Contents

Operating and Display Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Equipment Provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Safety and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Receiving and Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using the Display and Operating Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Navigation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Signals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using Supplementary Features for More Efficiency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

You Want a Convenient Way of Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

You Want to Use Functions in a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

You Are Away from Your Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

You Are a Team Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

You Want to Use Your Phone Efficiently in Special Situations. . . . . . . . . . . . . . . . . . . . . .28

You Are Using Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Personalizing Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Setting the Ringing Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Phone Book Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Configuring the Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Configuring Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Defining Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Alpha Keyboard and Extended Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Installation and First-Time Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

*/# Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Reference to Other Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

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Equipment Provided

Phone Handset Phone cord Handset cord

63.304¡

Optional Equipment

Alpha keyboard Extended keypad

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Different coloured

keypad cover Headset

Safety and Liability

Safety Information

Failure to observe this information can be hazardous and infringe existing laws. Please read the Operating Instructions and keep them for future reference. When handing over your phone to others, make sure you enclose these Operating Instructions.

Maintenance

Use original accessories only. Make sure all installation and repair work is carried out by a specially qualified technician.

Always use a soft, moistened or antistatic cloth to clean your telephone. Do not use chemicals or other chemical products.

Ambient conditions

Do not operate the phone outside the temperature range of +5 °C to approx. +35 °C. Avoid direct sunlight and other sources of heat.

Protect your phone against the wet, excessive dust, corrosive liquids and steam. Do not expose your phone to electromagnetic fields (electric motors, household ap-

pliances). The speech quality could be affected. To prevent interference, avoid placing your phone in the immediate vicinity of computers, radios, TV sets, VCRs and other telephone sets.

Disposal

Be sure to dispose of your phone and its packaging in an environmentally compatible way; alternatively send it back to your supplier or servicing agent.

Exclusion of Liability

This product is manufactured in accordance with ISO 9001 quality criteria. This product and the user information supplied with it have been produced with the utmost care. The

product's functions have been tested and approved after comprehensive conformity tests. Nonetheless errors cannot be entirely excluded. The warranty is limited to the replacement of defective hardware.

The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use or any other faulty behaviour on the part of a product. Liability for loss of profit shall be excluded in any case.

20321618en_ba_a0 7

Receiving and Making Calls

Receiving a Call

This section explains how you can answer a call.

Answering a Call

Your phone rings and the indicator LED flashes. To answer the call:

Pick up the handset.

– or –

Press the Loudspeaker key.

The handsfree mode is activated.

Note

The caller's number appears on the display if it was transmitted. The caller's name is also shown if the number is in the phone's or system's memory. If there is not enough space on the display, a "+" appears. Use the Info key to display more information.

Ending the Call

To end the call: The call duration is automatically displayed after the call is ended. You can also call it up using the Info

key. The call charges of outgoing calls are displayed after the call is ended – if this feature is supported by your provider.

Put the handset on-hook.

– or –

If you used the handsfree mode, press the Loudspeaker key.

– or –

Press the END key.

END

Note

The display shows "Enter number".

After pressing the END key, the phone is ready to accept a number.

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Receiving and Making Calls

Making a Call

This section explains various ways of making a call.

Dialling a Phone Number

You want to enter a phone number to call someone.

Enter the number using the digit keys.

The display shows the number.

☛

Note

Using the Redial List

You want to call someone you called recently. Your phone uses the redial list to automatically store the numbers of the persons you have called – in-

cluding their names, if available. You can use the redial function to call these persons again.

Use the Correction key to delete wrong digits.

Pick up the handset.

The number is dialled.

Press the Redial key.

The first number on the redial list is displayed.

To scroll through the last 10 numbers (max.), press the Redial key.

– or –

v To scroll through the last 10 numbers (max.), press the "v" Foxkey.

Pick up the handset.

The displayed number is dialled.

Using the Open Listening Mode

You want other persons in the room to be able listen to the conversation. In the open listening mode, the loudspeaker is also switched on.

During a call: Press the Loudspeaker key.

The open listening mode is activated.

Note

20321618en_ba_a0 9

You can continue to use the handset in the usual way.

Receiving and Making Calls

Deactivating the open listening mode: Press the Loudspeaker key again.

The open listening mode is deactivated.

Note

To end a call in the open listening mode, press the Loudspeaker key and put the handset on-hook. If you only put the handset on-hook, the phone goes into the handsfree mode.

Using the Handsfree Mode

You want others to take part in the conversation or to have your hands free in a call. Your phone's handsfree mode provides high sound quality. To further improve the sound quality, set the

loudspeaker volume as low as possible.

During a call: Press the Loudspeaker key.

The open listening mode is activated.

Put the handset on-hook.

The handsfree mode is activated.

Note

Make sure the handsfree microphone is not obstructed. Should the sound quality fluctuate, consult your system administrator.

Continuing the call with the handset: Pick up the handset.

The loudspeaker and handsfree microphone are switched off.

Muting

You are in a call and would like to talk briefly to someone else in the room without your call partner hearing you.

You can switch the microphone on and off during a call.

Mic To deactivate the microphone: Press the "Mic" Foxkey.

The display shows the n symbol.

Mic To activate the microphone: Press the "Mic" Foxkey.

The display shows the o symbol.

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Using the Display and Operating Elements

Using the Display and Operating Elem ents

Display

Abbreviations

Depending on the display space available, certain terms may be abbreviated, e.g. "Announ." for "Announcement". The abbreviations though can be easily understood.

Navigating through the Foxkey Menu

The Foxkey provides the functions available for the current situation. The display shows the options currently available on the Foxkey. Use the Menu key to display further

Foxkey options.

Press the Menu key repeatedly until you come to the option you want.

Navigating through Info Lines

The display shows an "i" in idle state or an "+" for further text. An "i" in the display tells you that there is a list of callers, messages, or active functions available in var-

ious info lines. Use the Info key to call up info lines. If there is not enough space on the display to show the entire text, a "+" appears. Press the Info key to

see the rest of the text.

To call up info lines: Press the Info key repeatedly until the information is displayed.

Note

After the last info line, the display shows the first info line again.

To see the rest of the text: Press the Info key.

The display shows the continuation of the text.

Press the Info key as often as necessary to read the entire text.

Keys

Pressing a Key

Depending on the current situation, a key may have various functions. The function activated depends on the number of times the key is pressed or whether it is pressed quickly or held down for a moment. Here are some examples:

Press the key.

<long> Keep the key held down for a moment (about 2 seconds).

20321618en_ba_a0 11

Using the Display and Operating Elements

<2x short> Press the key twice in quick succession.

ABC

<2x, 3x, 4x, etc.> In text mode, press the key twice, three times, four times, etc.

Using the Foxkey

The Foxkey has variable functions. These functions are displayed above the key. There are several contacts under the Foxkey to detect where it is pressed. So you need to press the Foxkey

right under the function you want.

Press the Foxkey under the desired function on the display.

Input

Entering Digits

The digit keys are used to enter the digits 0 to 9.

Entering Letters and Special Characters

You can also use the digit keys to enter letters and special characters. A number of letters and special characters are assigned to each key.

To enter letters and special characters with the digit keys, you need to be in text mode. The display shows the " " symbol when your are in text mode. You can switch back and forth between number mode and text mode during your input.

ABC

Note

The characters are assigned to the digit keys as follows:

- . ? 1 ! , : ; ’ " ¿ ¡ A B C 2 Ä Æ Å Ç

1 2

d e f 3 é è ê

D E F 3 É

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To switch between number mode and text mode during your input: Press the Alpha key.

If the phone is expecting a text input, the text mode is automatically activated.

a b c 2 ä æ å à ç

G H I 4 g h i 4 ì

Using the Display and Operating Elements

J K L 5

j k l 5

P Q R S 7 p q r s 7 ß

W X Y Z 9 w x y z 9

* / ( ) < = > % £ $

€ ¥ ¤ @ & § Space #

M N O 6 Ñ Ö Ø m n o 6 ñ ö ø ò

T U V 8 Ü t u v 8 ü ù

+ 0

<1x, 2x, 3x, etc.> Press the digit key repeatedly until you get the character you want.

☛

Switching between Upper and Lower Case

You want to switch between upper and lower case while making an input in text mode. Upper-case input is initially activated in text mode. After entering the first letter, the text mode is auto-

matically switched to lower-case input. You can use the Foxkey to switch manually between upper-case and lower-case input.

A>a To switch to lower case: Press Foxkey "A>a".

A>a To switch to upper case: Press Foxkey "a>A".

Note

The switch from lower to upper case is valid for only a single letter. This menu item will not appear if an Alpha keyboard is connected to your

phone as the Alpha keyboard has a shift key for switching between upper-case and lower-case letters.

Entering a Phone Number in Call Preparation

You want to enter a phone number without it being dialled automatically, so as to have time to check the number and, if necessary, to correct it. The number is not dialled until you go off-hook, for example by picking up the handset.

Enter a phone number in call preparation.

The display shows the phone number.

☛

20321618en_ba_a0 13

Using the Display and Operating Elements

Correcting your Input

You notice you have entered a wrong digit or character. You can delete an incorrect input either character by character or completely.

To delete the last character: Press the Correction key.

To end the input without saving: Press the END key.

END

Note

You can go to the character you want to delete with the Cursor keys (see "Moving the Cursor").

Moving the Cursor

You want to go to a certain character for an input or correction. Use the Cursor keys to move the cursor to the left (–) or to the right (+).

Use the – or + key to move the cursor.

Navigation

Undoing Actions

You can undo the last action without saving it by pressing the END key.

Press the END key.

END

Note

Undoes the last action.

To put the phone back into idle state, you may have to press the END key several times.

Signals

Indicator LED Signals

LED flashing LED is not lit LED is lit in idle state

Phone is ringing Phone is in idle state Voice mail, message, or callback

14 20321618en_ba_a0

was received, but not yet answered

Using Supplementary Features for More Efficiency

The following sections explain the supplementary features provided by your phone for more efficient use.

You Want a Convenient Way of Making a Call

This section explains some convenient features provided by your phone for making a call.

Dialling by Name – Quickdial

You want to make a call by entering a name. With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned

several letters. A clever algorithm provides quick search results. Requirement: The name and the corresponding phone number have to be stored on the phone or in the

system. The surname and first name have to be separated by a space, for example "no s" (6 6 # 7) for Noble

Stephen. Use the #-key to enter spaces. Ask your system administrator whether you should start with the surname or the first name.

Press the corresponding digit key once for each letter.

For each letter, the display shows the corresponding digit, for example a "6" for the letter

☛

ABC

"n".

Press the Alpha key.

The phone searches for matching names.

You may have to enter another letter before the name you want or a list of names is displayed.

☛

v V Use the "v" or "V" Foxkeys to scroll through the names until the display

shows the name you are looking for.

To call the person whose name is displayed: Pick up the handset.

The person is called.

Note

20321618en_ba_a0 15

With Quickdial all phone books are searched simultaneously.

Using Supplementary Features for More Efficiency

Dialling by Name

You want to make a call by entering a name. The dialling-by-name function is provided specifically for this purpose. You can look up the name in the

phone's or the system's phone book. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Use

the #-key to enter spaces. Ask your system administrator whether you should start with the surname or the first name.

ABC

To search in all phone books: Press the Alpha key.

Letter input is activated. The display shows "Dialling by name: All".

To select a phone book: Press the corresponding Foxkey.

The displays shows the selected phone book after "Dialling by name:".

– or –

<2x short> To search the private phone book: Press the Alpha key twice in quick succes-

ABC

sion.

Letter input is activated. The display shows "Dialling by name: Private".

Enter the first letter.

The phone searches for matching names.

☛

Note

Upper or lower case letters and German "umlauts" do not influence the search. If the phone is unable to find a matching name, the display will show "List empty".

You may have to enter another letter before the name you want or a list of names is displayed.

☛

v V Use the "v" or "V" Foxkeys to scroll through the names until the display

shows the name you are looking for.

To call the person whose name is displayed: Pick up the handset.

The person is called.

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Using Supplementary Features for More Efficiency

Dialling with the Alpha Keyboard

You have connected an Alpha keyboard to your phone and want to make a call by entering a name. The Alpha keyboard is a convenient way to find a phone book entry. All you have to do is enter the first

letter with the Alpha keyboard. Dialling by name is automatically activated. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask

your system administrator whether you should start with the surname or the first name.

Enter the first letter.

The phone searches for matching names.

☛

Note

The search function is not affected by (upper/lower) case or umlauts (ä, ü, etc.). If the phone was unable to find a matching name, the display will show "List empty".

You may have to enter another letter before the name you want or a list of names is displayed.

☛

Use the Scroll keys on the Alpha keyboard to scroll through the names until the display shows the name you want.

To call the person whose name is displayed: Pick up the handset.

The person is called.

– or –

Press the ENTER key on the Alpha keyboard.

The person is called in handsfree mode.

Dialling from the Call List

You want to call someone who has previously tried to reach you. Your phone has automatically stored the person's phone number in the call list. You can now call the

person back using the call list. The call list contains a maximum of 10 entries.

Press the Info key repeatedly until the display shows "Call list".

Note

Call list Press the "Call list" Foxkey.

v V To scroll through entries: Press the "v" or "V" Foxkey.

20321618en_ba_a0 17

"Call list" is available only if there are entries in the call list.

To call the person whose name is displayed: Pick up the handset.

Once the call has been successfully connected, the entry is deleted from the call list.

Using Supplementary Features for More Efficiency

Dialling from the List of Answered Calls

You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can call

the person back using the list of answered calls. The list of answered calls contains a maximum of 10 entries.

List of answered calls Press the "List of answered calls" Foxkey.

v V To scroll through the list of answered calls: Press the "v" or "V" Foxkey.

Note

Press the Menu key repeatedly until the display shows "List of answered calls".

Pick up the handset.

The person is called.

You can also access the list of answered calls by pressing the Redial key and holding it down for a moment.

Dialling with a Configurable Key – Number Key

You want to call someone whose phone number is stored under a configurable key. You can dial the person by pressing the corresponding number key.

Activate the key's first allocated function: Press the key once.

The key's first allocated function is shown on the display.

– or –

<2x short> Activate the key's second allocated function: Press the key twice in quick suc-

cession.

The key's second allocated function is shown on the display.

To call the person displayed: Pick up the handset.

The person is called.

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Using Supplementary Features for More Efficiency

Request Callback

You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external subscribers. Not all providers support this function.

If the called party is busy, you can request an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the called party's phone will start ringing.

If the called party does not answer, you can also request a callback. The called party will see a continuous visual reminder of your callback request.

Situation

Callback To activate a callback request: Press the "Callback" Foxkey.

Note

Cancel Cancelling the callback request: Press the "Cancel" Foxkey.

You called someone and hear the busy tone or idle tone.

The display shows "Done".

Put the handset on-hook.

The display shows "Call expected ..." and "Cancel".

You can have 1 active callback request at a time. Your callback request will automatically be cancelled by the system after about half an hour. You can also cancel the callback request beforehand.

Answering Call Waiting

You are in a call and hear the call waiting tone. Someone is urgently trying to reach you. You can either answer or reject the call.

Answer To answer the call: Press the "Answer" Foxkey.

Reject To reject the call: Press the "Reject" Foxkey.

End Ending the current call and answering the call-waiting call: Press the "End"

1. Your original call partner is put on hold. You are now connected with the party who initiated the call waiting.

– or –

You remain connected with your original call partner. The call-waiting party hears the busy tone.

– or –

Foxkey.

1. The f irst call is te rmina ted. You ar e now connec ted with the p art y who init iat ed th e cal l waiting.

20321618en_ba_a0 19

Using Supplementary Features for More Efficiency

Intruding on an Internal Subscriber

You want to talk to an internal subscriber. However, the person is busy. As a result of your call waiting, the person hears a call waiting tone and your phone number or name

appears on his display. The person can either answer or reject your call.

Call waiting Press the "Call waiting" Foxkey.

Note

You hear the dialling tone.

If the person rejects your call request or if call waiting is not possible, the call is disconnected (busy tone).

Initiating an Announcement

You want to address internal subscribers directly via their loudspeaker, if available, without waiting for a reply (like an an intercom system).

You can initiate an announcement to the selected subscribers, provided your system administrator has enabled your phone accordingly.

Enter the phone number of the subscriber or group.

☛

Announcement Press the "Announcement" Foxkey.

Receiving an Announcement

After an attention tone you will be addressed via your loudspeaker. You can listen to the announcement or stop it.

Press the Menu key repeatedly until the display shows "Announcement".

Pick up the handset.

The person hears the acknowledgement tone. The display shows "Announcement to: ...". You can now talk.

To continue the announcemnt as a phone call: Pick up the handset.

You are now connected to the person who initiated the announcement.

Note

All the other recipients of the announcement are excluded.

– or –

To stop the announcement: Press the END key.

END

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Using Supplementary Features for More Efficiency

You Want to Use Functions in a Call

This section explains the different options provided by your phone while you are in a call.

Enquiry Call during an Active Call

You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner.

With the enquiry call function you can call someone else in the middle of a call and put your original call partner on hold. You can make enquiry calls to both internal and external subscribers.

Enquiry call Press the "Enquiry call" Foxkey.

Your original call partner is put on hold.

Enter the phone number of the enquiry call party.

The enquiry call party is called. You hear the ring back tone.

☛

To end the enquiry call: Press the END key.

END

Note

You are now back through to your original call partner.

If your enquiry call party hangs up and you also go on-hook by mistake, you will hear a continuous ringing signal for 10 seconds to draw your attention to the person still on hold. If you pick up the receiver during the continuous ringing, you will be reconnected with your call partner.

Brokering between an Enquiry Call Party and Your Call Partner

You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two.

In an enquiry call you can use the brokering party and the party on hold. Brokering is possible with both internal and external subscribers. You can also broker between conference parties as a group and an enquiry call party.

Brokering To broker: Press the "Brokering" Foxkey.

END

1) Depending on the type of system, this function is called "brokering" or "2nd call"

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Your call partner changes. The other call party is put on hold.

To terminate the current connection: Press the END key.

The call party is disconnected. You are connected with the party on hold.

function to switch back and forth between an enquiry call

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